13485 Customer Experience Jobs - Page 9

We are looking for a highly skilled and experienced Trainer to join our team in Hyderabad. The ideal candidate will have 2-5 years of experience in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Strong knowledge of adult learning principles and instructional design models. Exce...

We are looking for a highly skilled and creative Senior Graphic Designer to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in graphic design, with a strong portfolio showcasing their expertise. Roles and Responsibility Design visually appealing graphics, logos, and marketing materials for various clients. Develop and implement effective visual concepts to meet client requirements. Collaborate with the design team to create cohesive brand identities. Create engaging social media posts and advertisements. Edit and enhance images using Adobe Photoshop and other design tools. Stay up-to-date with the latest design trends and technologies. Job Requirements Stron...

We are looking for a highly skilled and experienced Process Trainer to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in process training, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee performance and productivity. Conduct needs assessments to identify skill gaps and create targeted training solutions. Design and deliver engaging and interactive training sessions to diverse audiences. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with subject matter experts to develop high-quality training materials. Provide c...

We are looking for a highly skilled and motivated Business Analyst to join our team in Hyderabad. The ideal candidate will have 1-2 years of experience in business analysis, with excellent communication and problem-solving skills. Roles and Responsibility Define data requirements and collect relevant data for analysis. Process, clean, and analyze data to identify trends and patterns. Develop and maintain databases and data systems for business intelligence. Collaborate with cross-functional teams to improve decision-making processes. Identify areas for efficiency and automation in data analysis processes. Provide inputs for complex Data Science and Big Data Mining projects. Job Requirements ...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, preferably in an international setting. Roles and Responsibility Conduct thorough quality audits to ensure compliance with industry standards. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement. Analyze data and trends to inform quality improvement initiatives. Provide training and coaching to team members on quality procedures. Monitor and report on key performance indicators (KPIs) related to quality. Job ...

We are looking for a highly skilled and experienced Team Leader to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership skills and the ability to motivate and inspire their team. Roles and Responsibility Develop and implement effective strategies to improve team performance and productivity. Provide guidance and support to team members, ensuring they have the resources they need to succeed. Foster a culture of excellence, encouraging team members to reach their full potential. Analyze data and metrics to identify areas for improvement and implement changes. Collaborate with other departments to ensure seamless operatio...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in quality analysis, preferably in a customer service or BPO setting. Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and progress. Participate in training and development programs to ...

We are looking for a highly skilled and experienced Team Lead to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent communication and leadership skills. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Coach and mentor team members to help them develop th...

We are looking for a skilled HR Help Desk Representative to join our team. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Responds to inquiries about employee benefit programs, including life, health, and disability insurance. Ensures appropriate documentation is prepared for new hire transactions and existing employee changes. May answer questions about benefits-related mailings and communications. Performs research to resolve problems. Applies subject matter knowledge to specific needs or requirements. Proactively adjusts to changing requirements while ensuring work meets time, cost, and quality standards. Job Requirements Minimum 2 years of ex...

We are looking for a highly skilled and experienced professional to join our team as a Sr. Executive - HRSS in Bengaluru. The ideal candidate will have 2 to 7 years of experience in the field. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage and maintain accurate employee records and databases. Provide exceptional customer service and support to employees and management. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex HR-related issues and problems. Ensure compliance with company policies and procedures. Job Requirements Strong knowledge of HR principles, practices, and laws. Exce...

We are looking for a highly skilled and experienced professional to join our team as an Affluent Desk Representative in Domestic. The ideal candidate will have 2-7 years of experience in customer service, sales, or related fields. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Meet sales targets and achieve performance goals. Collaborate with team members to achieve common objectives. Utilize advanced support technologies and processes to drive results. Foster lasting client relationships and contribute to the local community. Job Requirements Any Graduate degree is required. Minimum 2 years of...

We are looking for a skilled Operations Supervisor to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in operations management, preferably in a customer service or BPO environment. Roles and Responsibility Supervise and coordinate daily operations activities to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Manage and train a team of customer support representatives to achieve high levels of customer satisfaction. Analyze operational data to identify trends and areas for improvement. Collaborate with other departments to resolve issues and improve overall performanc...

Join us as a Architecture and Engineering Lead - Bankine Direct Platform Well look to you to manage all aspects of change, run and operational health of your platform thats aligned to the businesss vision Its a highly collaborative role that will see you working closely with key stakeholders and centres of excellence to build the right solutions that deliver customer value This is a chance to have real influence, and see your decisions producing tangible results in this high profile, critical role We're offering this role at director level What you'll do As Platform Lead, you'll be delivering and owning the platform operational stability and performance, including maintaining applications, s...

About the Role: Geo Head is responsible to achieve business goals and profitability, set targets, manage resources, and drive P&L by ensuring a balanced mix of new and used assets, quality sourcing, and cost management. The incumbent will be responsible for the achievement of Sales & Fees Volume for his team. Details of the Role: Department Retail Lending (Wheels) Grade VP/ SVP-I Sub-Department RL- Wheels (Auto Loans) Reporting (Business) SVP-II Location Mumbai Reporting (Matrix) Key Responsibilities: Business Goals & Profitability o Setting up business targets, resource management, defining key actionable to achieve KPIs of business with equal focus on ETB customers through branches. o Resp...

RL - Wheels:Zonal Sales Manager - CVCE About the Business Group The Commercial Vehicle and Construction Equipment (CVCE) department is a part of Retail Lending business of the bank which offers CVCE Loans to all categories of customers Pan India Zonal Sales Manager is responsible to achieve business goals and profitability by ensuring a balanced mix of new and used CVCE asset funding, quality sourcing, and cost management The incumbent will be responsible for the achievement of Sales volume & Fees along with targets of other key metrics for their team Details of the Role Department Retail Lending Grade AVP/ VP Sub-Department RL- Wheels Reporting (Business) VP/ SVP - I Location Mumbai Reporti...

Manage the liability product acquisition thru leads from digital channel and propensity bases, delivering our prospective liability clients a superior customer experience Acting as a single point of contact till the customer is on boarded-- Achieve the monthly assigned business targets through effective conversion ratio, right product mix, defined average sourcing value and cross-sales generating fee income across investment, assets and cards Effectively utilize all applications, tools, and databases used to process transparent end to-end client support Proficient with systems related to Banking transactions and services Strictly adhere to the internal control policies and ensure that the or...

Manage the liability product acquisition thru leads from digital channel and propensity bases, delivering our prospective liability clients a superior customer experience Acting as a single point of contact till the customer is on boarded-- Achieve the monthly assigned business targets through effective conversion ratio, right product mix, defined average sourcing value and cross-sales generating fee income across investment, assets and cards Effectively utilize all applications, tools, and databases used to process transparent end to-end client support Proficient with systems related to Banking transactions and services Strictly adhere to the internal control policies and ensure that the or...

RL - Mortgages - Area Sales Manager - ASHA Home Loan - Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Asha Home Loans to all segments including affordable segment of customers Pan India This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within Asha Home Loan Business It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance Details of the Role Department Retail Lending Grade Mgr / Sr Mgr/AVP Sub-Department Retail Lending- ASHA Home Loan - Branch Reporting (Business) S...

Sales Manager PL DSA - CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction It requires strategic planning and execution to boost revenue, grow...

RL - Mortgages -Sales Manager - Prime Mortgages- Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- Prime Mortgages Reporting (Business) M/SM/AVP Location Pan India Report...

RL - Mortgages - Area Sales Manager - Prime Mortgages- DSA About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance Details of the Role Department Retail Lending Grade M/SM/AVP Sub-Department Retail Lending- Prime Mortgages Reporting (Business) AVP/VP/SVPI Location Pan India...

RL - Mortgages Area Sales Manager - Prime Mortgages- DSA About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance Details of the Role Department Retail Lending Grade M/SM/AVP Sub-Department Retail Lending- Prime Mortgages Reporting (Business) AVP/VP/SVPI Location Pan India R...

Sales Manager Branch Personal Loan CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities SMs manage a team of executives responsible for selling loan products to the customers based on their needs They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction It requires strategic planning and execution to boost r...

RL - Mortgages Area Sales Manager ASHA Home Loan - Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Asha Home Loans to all segments including affordable segment of customers Pan India This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within Asha Home Loan Business It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance Details of the Role Department Retail Lending Grade Mgr / Sr Mgr/AVP Sub-Department Retail Lending- ASHA Home Loan Branch Reporting (Business) Sr Mgr ...

RL - Mortgages -Sales Manager - Prime Mortgages- Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- Prime Mortgages Reporting (Business) M/SM/AVP Location Pan India Report...