13485 Customer Experience Jobs - Page 8

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication skills and the ability to work in a fast-paced environment. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various channels, including phone, email, and chat. Resolve complaints and concerns in a timely and efficient manner. Collaborate with internal teams to improve overall customer experience. Maintain accurate records of customer interactions and transactions. Identify opportunities...

We are looking for a highly skilled and experienced Digital Officer to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in digital marketing, sales, or customer service. Roles and Responsibility Develop and implement comprehensive digital strategies to achieve business objectives. Manage and maintain the company's social media presence across various platforms. Create engaging content to increase brand awareness and drive website traffic. Analyze campaign results and provide recommendations for improvement. Collaborate with cross-functional teams to align digital efforts with overall business goals. Stay up-to-date with industry trends and emerging technologi...

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 0 to 2 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Work effectively in a team to achieve common goals. Utilize problem-solving skills to address complex issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends. Job Requirements Excellent communication a...

We are looking for a highly skilled and experienced Trainer to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience delivering training programs, excellent communication skills, and the ability to work independently. Roles and Responsibility Deliver high-quality training materials, including presentations, guides, and course evaluations. Coordinate training schedules based on requirements. Develop and implement effective training programs to meet business needs. Collaborate with cross-functional teams to identify training needs and develop solutions. Provide coaching and mentoring to junior team members. Evaluate training effectiveness and recommend improvements....

We are looking for a highly skilled and experienced HR Assistant Manager to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Manage and coordinate recruitment activities, including scheduling interviews and communicating with candidates. Develop and implement effective recruitment strategies to attract top talent. Collaborate with hiring managers to understand their requirements and provide guidance on the selection process. Conduct thorough interviews and assessments to ensure the best fit for each role. Maintain accurate records and reports of recruitment activities and results. Provide support and guidance to candidat...

We are looking for a highly skilled and experienced Digital Officer to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in digital marketing, sales, or customer service. Roles and Responsibility Develop and implement comprehensive digital strategies to achieve business objectives. Manage and maintain the company's social media presence across various platforms. Create engaging content to increase brand awareness and drive website traffic. Analyze campaign results and provide recommendations for improvement. Collaborate with cross-functional teams to align digital efforts with overall business goals. Stay up-to-date with industry trends and emerging technologi...

We are looking for a highly skilled and experienced Data Operator to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in data analysis, reporting, and visualization. Roles and Responsibility Manage and maintain large datasets for accuracy and integrity. Develop and implement data visualizations to support business decisions. Analyze complex data sets to identify trends and patterns. Collaborate with cross-functional teams to design and implement new processes. Ensure compliance with company policies and procedures. Provide exceptional customer service and support to internal stakeholders. Job Requirements Strong understanding of data analysis, reporting, and ...

We are looking for a highly skilled and experienced Senior Manager - Talent Excellence to join our team in Bengaluru. The ideal candidate will have 15-20 years of experience in talent management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective talent acquisition strategies to attract top candidates. Manage end-to-end recruitment processes, including job postings, interviews, and onboarding. Collaborate with hiring managers to understand their requirements and provide guidance on job descriptions and job specifications. Conduct thorough interviews and assessments to identify the best candidates. Build and maintain relationships ...

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Identify and escalate trends or systemic issues impacting customer satisfaction. Develop and implement process improvements to enhanc...

We are looking for a highly skilled and experienced Accounts Payable Executive to join our team in Bengaluru. The ideal candidate will have 2-4 years of experience in accounting, finance, or a related field. Roles and Responsibility Process invoices, credit notes, and debit notes with high accuracy and attention to detail. Index invoices data in the workflow/ERP tool and book them within timelines. Maintain accuracy in booking and indexing as per Work Instruction/SOP. Proactively approach complex invoices and resolve issues efficiently. Collaborate with internal teams to ensure smooth operations and timely issue resolution. Utilize advanced support technologies and processes to achieve outst...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a strong background in customer service and team management. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills and k...

We are looking for a highly skilled and experienced Quality Coordinator to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality assurance, with excellent communication and problem-solving skills. Roles and Responsibility Coordinate and implement quality control processes to ensure high standards of service delivery. Develop and maintain quality metrics and reports to track performance and identify areas for improvement. Collaborate with teams to resolve customer complaints and concerns promptly and professionally. Conduct regular audits and assessments to ensure compliance with quality standards. Identify and implement process improvements to increase ...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and team management. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve ov...

We are looking for a highly skilled and experienced professional to join our team as an Affluent Desk Representative in Domestic. The ideal candidate will have 1-6 years of experience in customer service, sales, or related fields. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service and ensure satisfaction. Meet sales targets and achieve performance goals. Collaborate with team members to achieve common objectives. Utilize advanced support technologies and processes to drive results. Foster lasting client relationships and contribute to the local community. Job Requirements Minimum 1 year of experience in customer service, s...

We are looking for a highly skilled and experienced WFM Real Time Analyst I to join our team. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, such as policy and procedure implementation. Monitor training programs across the contact center and ensure quality standards are met. Develop and implement relevant solutions to improve day-to-day activities and processes. Lead a team of junior co-workers and set daily operational objectives. Collaborate with cross-functional teams to achie...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in quality analysis, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide feedback and formal education to individuals on the phone. Develop and implement effective quality control processes. Collaborate with team members to achieve high-quality results. Analyze data to identify trends and areas for improvement. Job Requirements...

Looking for a skilled professional to join our team as a Trainer in Domestic BPO. The ideal candidate will have 1-6 years of experience and be based in Bengaluru. Roles and Responsibility Develop and implement effective training programs for employees. Conduct workshops and seminars to enhance employee skills and knowledge. Create engaging learning materials and content. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with subject matter experts to stay updated on industry trends. Provide coaching and mentoring to junior trainers. Job Requirements Proven experience in training and development, preferably in BPO or customer service. Excellent communicat...

We are looking for a highly skilled and experienced Data Operator to join our team in Bengaluru. The ideal candidate will have 1 to 6 years of experience in data analysis, reporting, and operations. Roles and Responsibility Manage and maintain large datasets with high accuracy and attention to detail. Develop and implement effective data management processes and procedures. Collaborate with cross-functional teams to identify and prioritize project requirements. Analyze and interpret complex data sets to inform business decisions. Design and develop reports and dashboards to communicate insights to stakeholders. Ensure compliance with data quality and security policies and procedures. Job Req...

We are looking for a skilled Operations Supervisor to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience and be responsible for supervising and managing the day-to-day operations of the company. Roles and Responsibility Supervise and manage daily operations to ensure efficiency and productivity. Coordinate with various departments to achieve organizational goals. Develop and implement process improvements to increase productivity. Manage and allocate resources effectively. Ensure compliance with company policies and procedures. Analyze operational data to identify areas for improvement. Job Requirements Minimum 2 years of experience in operations management or ...

We are looking for a highly skilled and experienced O2C Collections Specialist to join our team in Chennai. The ideal candidate will have 1-4 years of experience in O2C, collections, or accounts receivable. Roles and Responsibility Monitor and manage the accounts receivable portfolio to ensure timely collections. Contact customers via phone, email, and other channels to follow up on overdue invoices. Investigate and resolve payment discrepancies, disputes, and deductions. Collaborate with Sales, Customer Service, and Billing teams to resolve issues impacting collections. Maintain accurate records of collection activities and customer communications. Prepare aging reports and provide regular ...

Looking to onboard a skilled Customer Support Executive with 0 to 2 years of experience to join our team in Hyderabad. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service. Roles and Responsibility Provide exceptional customer support via phone, email, or chat. Respond to customer inquiries and resolve issues professionally and promptly. Utilize problem-solving skills to address complex customer complaints. Collaborate with internal teams to enhance customer experience. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products and services to provide informed support. Job Requir...

Looking to onboard a skilled WFM Real Time Analyst I to join our team. The ideal candidate will have approximately 1-2 years of experience in the field. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, such as policy and procedure implementation. Monitor training programs across the contact center and ensure quality standards are met. Develop and implement relevant solutions to improve day-to-day activities and processes. Lead a team of junior co-workers and set daily operational objectives. Collaborate with cross-functional teams to achieve busine...

We are looking for a highly skilled and experienced Team Leader Operations to join our team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a strong background in customer service and operations management. Roles and Responsibility Manage and lead a team of customer support agents to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve complex customer issues. Analyze customer feedback and provide insights to improve the overall customer experience. Train and coach team members to enhance their skills and performance. M...

Looking for a skilled professional to join our team as a Sr. Executive- Talent Acquisition with 6 months contract in Domestic. The ideal candidate will have a strong background in talent acquisition and recruitment, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to evaluate candidate fit and potential. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recrui...

We are looking for a highly skilled and experienced Digital Marketing Executive to join our team. The ideal candidate will have 2-7 years of experience in digital marketing. Roles and Responsibility Develop and implement comprehensive digital marketing strategies to achieve business objectives. Create and manage high-performing social media campaigns across multiple platforms. Conduct market research and analyze consumer behavior to identify trends and opportunities. Collaborate with cross-functional teams to align marketing efforts with sales and product development. Monitor and report on key performance indicators, providing data-driven insights for optimization. Stay up-to-date with the l...