5201 Customer Experience Jobs - Page 8

Join as Consultant - Data & AI at Orange Business utilizing Elasticsearch/Logstash/Kibana technology (The Elastic Stack also known as ELK) to support all our customers teamsHe will be responsible for Data Transformation which included Three-step ETL process (extraction, transformation, load), Power BI Data Governance (Dataiku) includes Folder structure per activity, perform a yearly audit to prune the old, unused, backup, Account Audit He will be responsible for Database (MySQL) Management Database Management, Retention, Sharing & Security will be the core responsibility Data Visualization (QlikSense, PowerBI), includes License management, Virtual proxies, Certificates, upgrade of the platform Data Integration & Modeling : Data preparation should be done in Dataiku and stored in MySQL, QlikSense can be useful when working with large datasets Quality Management ( Metrics & Checks for all key input, milestone, or output datasets , create extra datasets that would monitor quality) Project Documentation (High-level flow description, special cases) Documentation should be simple / clear which can be leveraged by new Joiners / Handover Main missions : Database Management Data Transformation ETL process (extraction, transformation, load) Data Governance Data Visualization Data Integration & Modelling Application development Release management Documentation Primary Technical skills: 7 to 8 years experience on Power BI, ETL Process Languages: Python Data Governance: Dataiku Data Visualization: (QlikSense, PowerBI) Database : MySQL OS: linux, windows Secondary Knowledge of IT infrastructure and Cloud Experience on IT security Soft skills Good understanding of Agile values, principles & practices Team working skills Good Communication(Written/Oral) Customer Experience Focus Fluent English speaker Cetifications: Microsoft Certified : Power BI Data Analyst Associate Dataiku : Core Designer Certificate Python Certified Associate Programmer Global Delivery & Operations

KEY RESPONSIBILITIES Will be responsible for meeting sales target through Bank s FOS. Will be responsible for maintaining relationships with all constituents in the Bank Branch Keeping accurate record of referrals received form all constituents in the bank branch. Shall adhere to agree TATs on first customer contact and follow-ups from the date of the lead being registered. Shall approach him/herself at least 5 new customers in the bank branch each day. Increasing bank s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch s customer base. Drive effectively the Reward and recognition programs launched for the bank staff. Shall train the bank staff regularly on concepts in life insurance and new product introductions. MEASURES OF SUCCESS Achieving Business Target milestones AFYP / Blended premium, and no. of cases. Relationship with Bank Branch Manager Effective Lead generation and meet value / number targets JOB REQUIREMENTS MINIMUM/SPECIFIC EXPERIENCE Graduate in any discipline Fresher s are also eligible 1 to 2 yrs of overall exp. in sales with a minimum of 6 months work experience in the fields of Banca, Life insurance sales management, Retail bank distribution, and Channel Management and/or DSA relationship.

RL - Mortgages Sales Manager - Prime Mortgages- Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India. About the Role This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business. It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance. Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- Prime Mortgages Reporting (Business) M/SM/AVP Location Pan India Reporting (Matrix) Key Responsibilities Business Goals and Profitability Meet assigned disbursement targets by sourcing home loan business through designated branches. Ensure daily follow-up and engagement with branch staff to generate quality leads. Create and convert the prospects for cross selling opportunities. Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing. Conduct regular visits and huddles with branch staff to improve lead conversion. Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines. Adhere to internal and regulatory compliance requirements. Customer Experience Engage with customers referred by branches to ensure prompt service and resolution. Facilitate smooth onboarding and address queries during the application process. Digital Adoption and Innovation Ensure use of Siddhi, MLP, Omega, and SFDC tools for lead tracking and conversion. Qualifications: Graduation/post-graduation from a recognized institute 2+ sales experience (secured products preferred) with at least 0-2 years in HL and LAP Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills About Axis Incorporated in 1994, Axis Bank is one of India s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

The Challenge Adobe is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Customer Success Manager (Night Shift) to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action and quantifying impact along the way. Industry Customer Success Managers deliver an outstanding experience for Adobe s top customers, including responsibilities for strategic planning, use case adoption, advocacy and value realization. We hire dynamic, passionate, and creative individuals, adept at storytelling who thrive in fast-paced environments. What You ll Do Adobe s Digital Experience Customer Success team is looking for a Customer Success Manager to drive successful outcomes with Adobe customers. Customer Success Managers provide a best-in-class experience for customers focused on establishing and maintaining an actionable path to value. Customer Success Managers engage with customers through a combination of success programs and high-touch services, delivering the right resources at the right point in the customer journey. Our Customer Success Managers are advisors, value realization storytellers, and passionate about the customers they support, creating strategic alignment between customer digital priorities and their Adobe solutions. Customer Success Managers should have an understanding of the capabilities Adobe s Experience Cloud solutions drive for customers with a strong working knowledge of Marketo Engage and its role in digital marketing strategies. Responsibilities include: Deliver an exceptional customer experience through proactive engagement, applying the right internal resources, and optimally using our Customer success engagement model to meet customer business goals. Act as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners, and operational resources. Monitor customer engagement outcomes relevant to defined success metrics. Ensure customers employ best practices for achieving maximum value from their Adobe investment. Triage risk and create mitigation plans across customers, managing expectations both internally and externally. Drive adoption of Adobe Experience Cloud solutions, particularly Marketo Engage , using data to provide insights and progress from baseline through, and up, the maturity curve. Actively identify common customer challenges and suggest better solutions. Serve as the voice of your customers internally at Adobe, sharing process improvements and asks with the internal ecosystem. Act as a customer s trusted advisor and partner. Test playbooks and customer success program ideas and monitor results based on defined customer metrics. Contribute to Customer Success thought leadership and share best practices and feedback across the organization to continuously improve our approach. What You Need to Succeed Bachelor s Degree and/or relevant work experience. 7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience. Hands-on experience with Marketo Engage is required. Passion for partnering with customers to drive success and measurable outcomes. Creative problem solving and the ability to analyze data to spot customer risk. Highly motivated and proactive, with a passion for developing new skills and expertise. Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities. Effective member of a team and ability to collaborate across the Adobe ecosystem. Exceptional organizational, presentation, and communication skills, both verbal and written. Demonstrated passion for creative problem solving. Willingness to work in a night shift (6:00 PM to 3:00 AM IST) to support global customers. .

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be MNYL brand ambassador & a customer champion Follow MNYL sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MNYL standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & ExecutionMOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MNYL grid Achieve GOLD Score as per MNYL standard Number of EC/MDRT agent Measures of Success Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Number of EC/MDRT agent

KEY RESPONSIBILITIES Will be responsible for meeting sales target through Bank s FOS. Will be responsible for maintaining relationships with all constituents in the Bank Branch Keeping accurate record of referrals received form all constituents in the bank branch. Shall adhere to agree TATs on first customer contact and follow-ups from the date of the lead being registered. Shall approach him/herself at least 5 new customers in the bank branch each day. Increasing bank s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch s customer base. Drive effectively the Reward and recognition programs launched for the bank staff. Shall train the bank staff regularly on concepts in life insurance and new product introductions. MEASURES OF SUCCESS Achieving Business Target milestones AFYP / Blended premium, and no. of cases. Relationship with Bank Branch Manager Effective Lead generation and meet value / number targets JOB REQUIREMENTS MINIMUM/SPECIFIC EXPERIENCE Graduate in any discipline Fresher s are also eligible 1 to 2 yrs of overall exp. in sales with a minimum of 6 months work experience in the fields of Banca, Life insurance sales management, Retail bank distribution, and Channel Management and/or DSA relationship.

Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be MNYL brand ambassador & a customer champion Follow MNYL sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MNYL standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & ExecutionMOS Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MNYL grid Achieve GOLD Score as per MNYL standard Number of EC/MDRT agent Measures of Success Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Number of EC/MDRT agent Hiring Specifications CLEAN Filter C City (have had spent minimum 4 years in the city) L Loyalty (1.5 yrs of average tenure) E Experience (Minimum 2 years for AADM) A Age (24 to 38 yrs for AADM) N Non negotiable on CLEAN

Trade Palcement & Portfolio Management - Coverage - CredAble We are looking for an experienced Relationship Manager who is passionate about driving our platform s adoption with vendors/ dealers of large corporates and increase vendor/ dealer sales. You will join a dynamic and fast-paced environment and work with cross-functional teams to onboard new vendors/ dealers, continuously service them and build on going relationships that deliver the company s vision and strategy. 2-5 Years Alright, so youre sold. But who are we? Diversity and humility are not just big words hung up on the walls. At CredAble, we put people at the heart of everything we do and our core values are the driving force behind our success. CredAble is an NBFC technology-powered supply chain funding solutions company Leveraging our trade finance expertise, technology platform, and access to 3rd party capital, we arrange funding programs for enterprise supply chains and do direct lending to SMEs. Led by a team of industry experts, CredAble is at the forefront of powering tech-enabled working capital financing. Programs are anchored around enterprise clients, where we provide funding linked to transactions with suppliers (payables) and distributors (receivables). We are series B funded startup with Axis Bank limited as a strategic investor. You will be responsible for: Use digital and offline channels to maximize vendor adoption, generate arbitrage and drive sales. Handhold set of assigned vendors/ dealers to get them on boarded on the platform/ Banks and ensure maximum conversion and usage. Manage regular servicing of converted vendors/ dealers and ensure retention. Cross sell CredAble s other products (Lending, Alliances, Export Financing etc.) to existing vendors/ dealers. Independently source deals from open market for NBFC funding. Perform vendor/ dealer credit assessment and contribute towards improvement of the credit model. Understand complete vendor/ dealer and corporate journey and provide suggestions for the tech product roadmap. Vendor/ Dealer Analytics & MIS Reporting to internal and external stakeholders. You will be reporting to: What will you bring to the table? Knowledge of basic WC, Trade trx documentation. Presently in a client facing role (Preferably Excellent negotiation and relatnship skills. Focussed on customer experience. Ability to multi-task and work under pressure. Fluent in giving presentations to top level management of small to large companies. Skilled at working effectively with cross functional teams in a matrix organization. Structured and ability to think on his/her feet. The educational qualification you ll need: Graduate / Post Graduate Besides making the best move of your career, what s in it for you? Working in a highly entrepreneurial setup with a visionary team passionate to help scale new heights of business success. Exposure to exploring limitless possibilities and ideas no matter how impossible they may seem today. CredAble thrives on transparency and a culture to nurture growth. Being part of CredAble enables you to push beyond the ordinary. Job Description: 2-5 Years Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Please view in portrait mode

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. Get to know us even more :) Website: https://www.orangehealth.in/ LinkedIn: https: / / www.linkedin.com / company / orange-health / mycompany / Instagram: https: / / www.instagram.com / orangehealth.in / Twitter: https: / / twitter.com / OrangeHealth_ Glassdoor: https://rb.gy/k1gkoz So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. Get to know us even more :) Website: https://www.orangehealth.in/ LinkedIn: https: / / www.linkedin.com / company / orange-health / mycompany / Instagram: https: / / www.instagram.com / orangehealth.in / Twitter: https: / / twitter.com / OrangeHealth_ Glassdoor: https://rb.gy/k1gkoz So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

Design Cafe is hiring a Sales Manager for Andheri West Center. Address : Ground Floor, Vicino Mall, Shop no 18, 18A, Off New Link Rd, Oshiwara, Andheri West, Mumbai, Maharashtra 400102 Minimum Experien ce - 3 to 5 years in inside sales or similar Role - Individual Contributor (NO TEAM HANDLING Industry Preferen ce - If you are from Interior Design Firms, Real Estate, Ed tech, Retail, Automotive Roles & Responsibilities: Make outgoing calls to potential customers to schedule high quality leads for sales. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Build pipeline and build strong relationships with prospects Own the experience we give every prospective customer from the first time they interact with us Responsible for achieving sales targets by working with a talented group of interiors designers Seize opportunities to upsell services when they arise. Follow up with potential customers in a timely manner if necessary. Manage a large number of outbound calls in a timely manner. Document all call information in the CRM according to standard operating procedures. Meet personal qualitative and quantitative targets. Develop and execute strategies to drive business in new and existing markets To own the Sales funnel & drive Sales Closure Drive sales initiatives to achieve revenue targets. Customer experience & relationship management Resolving Customer queries. Generating Sales Reports. Qualifications A graduate in any stream (10+2+3 regular education) Minimum Experience - 3 plus years in inside sales or similar Excellent written and verbal communication skills Strong listening and presentation skills If you are from Interior Design Firms,Real Estate, Ed tech,Retail, Automotive Interested ,Drop in your profile at - rajshree.dayal@designcafe.com

Assistant Relationship Manager -Maintains a loan and credit card portfolio that includes gathering relevant financial data and maintaining customer relationships. Responsible for New Business Development activities, dealing with large...

As a Site Merchandiser at Vaibhav Global Limited (VGL), a leading electronic retailer of jewelry and lifestyle products, your role will be crucial in managing the online product presentation and maximizing sales through effective merchandising strategies. VGL reported a turnover of ~$365 million in FY 2023-24 and employs 4,000+ people globally, with a significant workforce based in Jaipur, India. VGL has a multi-channel presence, reaching a broad audience through its TV, e-commerce, and digital retail platforms such as Shop LC (USA), TJC UK, Shop LC Germany, Ideal World (UK), and Mindful Souls. The company is committed to social impact and ESG initiatives, including programs like Your Purchase Feeds, Employee Volunteering, and a strong Sustainability Commitment, which have earned VGL recognition and awards. In a culture that values talent and meritocracy, VGL encourages a decentralized and empowered work environment fostering innovation and ownership. The company has been certified as a Great Place to Work and prioritizes high-performance teams. As a Site Merchandiser, your key responsibilities will include planning, organizing, and executing online merchandising strategies to enhance product visibility and sales. You will collaborate with cross-functional teams to create promotional banners, campaigns, and seasonal displays, analyze site traffic and sales data, optimize product placement and categorization, and work on product discoverability through keyword optimization. To qualify for this role, you should have a Bachelor's degree in Marketing, Business, E-commerce, or a related field, with a minimum of 3 years of proven experience in e-commerce or retail merchandising. Strong understanding of online shopping behavior, proficiency in data analysis tools, and MS Excel, along with excellent attention to detail, organizational skills, and a creative mindset focused on customer experience and conversion optimization are essential. Preferred skills include familiarity with Google Analytics, experience with Ecommerce management systems and ERP tools, and the ability to work both independently and collaboratively as part of a team. Computer skills and familiarity with e-commerce platforms are also advantageous for this position. In summary, as a Site Merchandiser at VGL, you will play a vital role in shaping the online product presentation and optimizing sales through strategic merchandising efforts in a dynamic and innovative work environment.,

As the Product Manager for card issuing, you will lead a team responsible for managing product development and roadmap for card products utilized by hundreds of thousands of businesses globally. Your role will involve defining, prioritizing, and executing the product roadmap while considering innovation, customer needs, regulatory requirements, and business growth. Leveraging customer feedback, market research, and competitive analysis, you will enhance product offerings to improve user experience. Collaboration with cross-functional teams including engineering, design, risk, compliance, operations, and marketing is essential to ensure seamless product delivery. You will work closely with marketing and sales teams to develop effective go-to-market strategies for new card products. Financial and performance management will be a key responsibility where you will define KPIs, monitor performance metrics, and drive continuous improvements to optimize product success and profitability. In addition, you will be involved in partnership development by building and maintaining relationships with issuers, networks, partners, and other stakeholders in the card ecosystem. Your role will also require making data-driven, high-impact decisions aligned with business and product strategy. To be successful in this role, you should possess an engineering degree with an MBA preferred. Proven technical acumen in integrating with processors, card networks, and third-party APIs is required to ensure seamless functionality across financial services infrastructure. Strong industry knowledge of card lifecycle, underwriting, risk management, rewards programs, and interchange economics is essential. Analytical and problem-solving skills, along with proficiency in product-led growth principles and strategies, are highly desirable. Excellent verbal and written communication skills are necessary to convey complex concepts clearly. You should have at least 3+ years of managerial experience, including working with global teams and senior leadership. By acting as a partner to customers, continuously improving, being accountable, and supporting team growth, you will contribute to a business, community, and mission that values excellence and collaboration. If you resonate with these values, we encourage you to apply now.,

As a Business Manager - Sales at Livspace, Asia's largest omnichannel home interiors and renovation platform, you will play a crucial role in driving sales and managing the sales funnel effectively. Your responsibilities will include owning the sales funnel, achieving sales targets on projects monthly through a team of 6 to 10 designers, and ensuring a higher conversion rate output. Your primary goal will be to target and achieve 12 to 15 projects per month by securing new project bookings and effectively managing the sales funnel to enhance the conversion rate. You will also be responsible for maintaining a high level of customer experience and managing relationships with clients. Part of your role will involve training designers to improve their sales skills and help them achieve their targets. Your expertise will be crucial in guiding the team towards success and ensuring the growth of the business. To excel in this position, you should possess a Bachelor's qualification, preferably in B-Arch, or any other relevant industry exposure. Additionally, you should have a minimum of 5 years of work experience in B2C Business Development and Growth, along with at least 12 months of managerial experience leading a team. If you are passionate about driving sales, achieving targets, and delivering exceptional customer experiences in the home interiors and renovation industry, Livspace offers an exciting opportunity for you to grow and succeed in a dynamic and fast-paced environment. For more information about Livspace and its innovative approach to home interiors and renovation, please visit their official website at "https://www.livspace.com/".,

As a Sales Representative for International Markets (B2C Role) at Connect6 Group in Bengaluru, India, you will play a crucial role in driving sales in the US and UK markets. Your primary focus will be on engaging with potential clients, executing B2C sales strategies to enhance product awareness, and exceeding sales targets in a competitive environment. Your responsibilities will include establishing rapport with clients in the US and UK regions, implementing effective sales strategies to boost direct-to-customer sales, consistently achieving individual and team targets, ensuring top-notch customer satisfaction, and collaborating with internal teams to optimize sales approaches and capitalize on opportunities. To excel in this role, you must possess excellent English communication skills, a background in sales (especially with US or UK clients), a proclivity for meeting targets in a performance-oriented setting, and a proactive attitude towards generating and converting leads. In terms of compensation, you can expect a base salary of 50,000 per month with an earning potential of up to 1,00,000 per month, inclusive of commissions. Additionally, there is an attractive incentive structure tied to your performance. Your work schedule will entail working on weekdays (Monday to Friday) from 8:30 PM to 6:30 AM EST and on weekends (Saturday and Sunday) during the same hours. The position requires you to work 5 days a week on a rotational basis to accommodate the demanding nature of the role.,

Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you'll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization. Job responsibilities include: - Leading teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. - Overseeing remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. - Managing shift operations, resolving production or quality issues, and escalating process delays to management and stakeholders as needed. - Utilizing strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. - Analyzing data to identify and resolve procedural issues, supporting junior team members, and building strong relationships with other departments to address inquiries. - Driving innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. - Participating in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. - Communicating effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. Required qualifications, capabilities, and skills: - Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. - Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives. - Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. - Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. - Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. - Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.,

You will be responsible for leading tele collections for the housing portfolio with a focus on improving early bucket collections. Additionally, you will manage pre-delinquency campaigns through external vendors and implement strategies and processes based on customer feedback received through various campaigns. You will also take charge of strategic initiatives such as OD/LPC collections through the tele collections team. Your role will involve managing partners and implementing automated tools to ensure a seamless customer experience. The ideal candidate should have a minimum of 4-7 years of experience in collections. A graduate degree is required, and a Masters or Postgraduate qualification is preferred.,

As a valued member of our team, you will be expected to demonstrate out-of-the-box thinking and take new initiatives to expand our business. Your creativity and proactive approach will play a key role in driving growth and innovation. A strong emphasis on control and compliance is essential for this role. You should be process-driven and committed to ensuring that all operations are conducted in line with regulations and best practices. Your meticulous attention to detail will help us maintain high standards of quality and integrity. Collaboration is key in our organization, and you will work closely with teams across credit, operations, technology, and customer service functions. By fostering strong relationships and effective communication, you will contribute to delivering a superior customer experience. Your ability to collaborate and coordinate with diverse teams will be crucial in achieving our shared goals.,

At Atlys, our mission is to enable every person on earth to travel freely. We believe in creating a more open world by making travel efficient. A major pain point for travelers is the visa process, and we are dedicated to automating this process. We are looking for talented individuals who are passionate about shaping the future of travel with us. As a Customer Experience Intern at Atlys, you will play a crucial role in guiding prospective customers through the visa application process. Your primary responsibility will be to address customer inquiries, provide clear information, and ensure that users are confident in proceeding with their applications. By engaging with customers, clarifying requirements, and identifying potential obstacles, you will contribute to improving our overall customer experience. Key Responsibilities: - Respond to customer queries promptly and provide informative answers. - Educate customers on visa requirements, processing times, and Atlys features. - Identify and communicate common issues to relevant teams for improvement. - Maintain detailed interaction logs and update FAQs as needed. - Collaborate with senior managers to enhance customer engagement strategies. - Track and report key metrics to measure performance and customer satisfaction. Ideal Candidate Profile: - Currently in the third year of college or a recent graduate. - Proficient in written and spoken English; knowledge of additional languages is a plus. - Quick learner with the ability to explain visa regulations in simple terms. - Patient, solution-oriented, and empathetic in customer interactions. - Detail-oriented and organized with strong follow-up skills. - Located in Delhi or able to commute to our Delhi office daily. - Available to start immediately for a 36-month internship. What We Offer: - Monthly stipend and internship completion certificate. - Hands-on experience in customer success and growth within a fast-paced startup environment. - Exposure to visa operations, product development feedback, and data-driven optimization. - Mentorship from experienced professionals in customer experience and operations. - The opportunity to contribute to a mission that enables people to explore the world more freely.,

As an Operational Strategy & Execution professional, your primary responsibility will be to design and implement scalable operational strategies that align with business goals and customer experience standards across all caf locations. You will drive key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. Developing, standardizing, and enforcing Standard Operating Procedures (SOPs) will be crucial to ensure consistency in food preparation, service, hygiene, and store operations. It will also be your responsibility to ensure compliance and accountability through regular training, audits, and performance reviews at both store and regional levels. Collaboration with cross-functional teams, including HR, Supply Chain, Projects, and Marketing, will be essential to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms such as POS, inventory, and workforce tools will also play a key role in optimizing operational visibility and efficiency. In terms of P&L and Financial Oversight, you will be expected to own and manage the P&L for all assigned caf locations, ensuring profitability and sustainable revenue growth. Optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards will be a critical aspect of your role. Conducting regular financial performance reviews to identify cost-saving opportunities and improve unit-level economics will also be part of your responsibilities. Coordination with the Finance team to ensure timely reporting, forecasting, and adherence to fiscal targets will be necessary. People Management & Team Development will be a significant part of your role, where you will lead, coach, and develop multi-level teams, including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be pivotal. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning, including hiring, rostering, productivity tracking, and attrition control, will be key responsibilities. You will also oversee the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization while maintaining brand and operational consistency across legacy and newly launched stores will be essential. Additionally, ensuring best-in-class customer experience through consistent service, ambiance, and product quality will be crucial. Monitoring customer feedback, NPS, and mystery audits to identify and resolve service gaps, implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements, and creating a culture of customer-first thinking across all levels of staff will also be part of your responsibilities. In terms of Supply Chain & Vendor Management, you will coordinate with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels to reduce waste and improve margin performance, and resolving supply-related issues with minimal impact on store operations will be key aspects of your role. To qualify for this position, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership. Strong knowledge of P&L management, SOP design, inventory, and vendor control, experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are required. This position offers a salary ranging from 35 to 50 LPA and is located in Mumbai - Worli. For further details or to apply for this position, please contact HR-Chitra Aher at Chitra@oasishrconsultant.com or 9082493557.,

As a member of the Finance Team at our global energy business, you will be involved in various aspects of the energy system with the aim of providing light, heat, and mobility to millions of people daily. Together, we are committed to resolving significant challenges and contributing to a low-carbon future for the world. By joining our team, you will have the opportunity to participate in our ambitious goal of becoming a net zero company by 2050 or sooner. Your role as a Finance professional will involve the following key responsibilities: - Gathering and analyzing financial and credit data from internal sources to identify trends and insights. - Creating and maintaining detailed reports on credit performance, including aging reports, DSO, and bad debt analysis. - Developing monthly, quarterly, and yearly reports as needed. - Building dashboards to enhance visibility into credit metrics and performance indicators. - Collaborating with various teams such as Credit Management, Finance, Sales, and other departments to understand data requirements and offer relevant insights. - Tracking and reporting key performance indicators related to credit management, such as collection efficiency and credit exposure. - Handling audit queries concerning credit management by providing necessary documentation and explanations to auditors. - Supporting operations by liaising with Sales, Legal, Credit Collection teams, and Cash collection companies. - Driving Continuous Improvement and Standardization across all Customer Credit and Cash Collection processes. - Ensuring accurate completion of Monthly and Quarterly reporting activities within specified deadlines. - Conducting regular analysis of overdue trends, identifying root causes, and proposing risk mitigations and overdue improvements. - Leading ad hoc audit queries and actively participating in transformation, Continuous Improvement initiatives, and project management activities. - Ensuring compliance with BP, legal, and regulatory requirements. Key Challenges you may encounter in this role include: - Managing complex situations while balancing customer and business needs effectively. - Adapting to evolving requirements and work priorities. - Handling conflicting work issues and deadlines to meet deliverables promptly. - Demonstrating strong analytical and numerical skills with financial acumen. - Working efficiently in a fast-paced environment. - Utilizing JDE/SAP and MS Office applications effectively. This position may require working on some Public Holidays/Saturdays. Travel requirements are expected to be negligible, and relocation assistance within the country is available for this role. The position offers a hybrid of office and remote working arrangements. Key Skills for success in this role include Analytical Thinking, Business process improvement, Communication, Creativity and Innovation, Curiosity, Customer experience, Decision Making, Group Problem Solving, Internal control and compliance, Resilience, Thought Leadership, and Trading knowledge. Please note that employment may be contingent upon adherence to local policies, including pre-placement screenings, medical reviews, and background checks based on your role.,

You will also be responsible for cooperating, coordinating, and communicating with other departments to ensure a good customer experience. This includes taking customer feedback after every service request or complaint and sharing feedback points with the team for service improvement. It is important to maintain a hospitality outlook and always appear presentable. As part of your responsibilities, you will be expected to take ownership of requests or complaints and ensure they are handled effectively within the Turnaround Time (TAT). Daily rounds of the premises should be conducted, and any lapses or observations should be reported to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client or management is also essential. In the event of emergency situations (as per JLL policies), you will need to respond promptly and contact the proper authorities as required. Familiarity with lost and found procedures is necessary. Nominating and attending training programs at the site or JLL office is part of the role. Addressing concerns by checking mails for priority requests daily, receiving calls and emails from clients, and ensuring closure of complaints through proper communication with stakeholders are key responsibilities. Additionally, assisting in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc., is expected. Before the end of the shift, updating the handover/takeover register for all completed or pending tasks is important. Managing and participating in events, overseeing general maintenance, and handling guests are also part of the role.,