9372 Customer Experience Jobs - Page 8

Role Overview: As a Business Manager of Design and Operation at Livspace, you will play a crucial role in managing partners (Franchise Owners) and their teams in the sales, design processes, and operational communication. Your responsibilities will include helping partners optimize their sales funnel management to achieve higher conversion rates and managing the designing of 12 to 15 projects month-on-month. You will be overseeing the work output of partners and teams for 5 stores, assisting in hiring Interior Designers by conducting technical interviews, and training designers to achieve predictable sales and design output. Customer experience and relationship management will also be a key ...

As the Product and Ops Strategy Manager at Traya, you will be responsible for owning the vision, roadmap, and execution for customer experience throughout their entire journey. Your role will involve collaborating with product, tech, marketing, and operations teams to design experiences that not only delight customers but also help in retaining and growing our customer base. Your position will be at the intersection of product thinking, customer insights, and business strategy. Key Responsibilities: - Consumer App Strategy: Develop a user-friendly and insight-rich app experience by implementing simplified navigation, personalized reminders, feedback-driven improvements, gamified user journey...

You excel at creating and closing new opportunities by using a consultative approach to selling. Your expertise will help you identify and qualify leads, leading to sales opportunities with both new and existing customers. - Prospect relentlessly to build pipeline and strong relationships with prospects - Own the experience for every prospective customer from their first interaction with us - Achieve sales targets by collaborating with a talented group of interior designers - Proactively solve problems, even those outside your area, and be willing to take on additional initiatives and responsibilities - Share our passion for providing world-class customer experience - Come with experience in...

Role Overview: You will be the Head of Customer Experience at The Binge Town, overseeing and enhancing the overall customer journey across all branches. Your role will involve handling escalations, conducting root cause analysis on escalations, devising strategies to improve customer experience, analyzing customer feedback metrics, and ensuring adherence to standard operating procedures. This full-time position will also require traveling to different cities for a week every month, with all expenses covered by the company. Key Responsibilities: - Handle escalations and conduct root cause analysis to implement corrective measures - Devise strategies to enhance customer experience - Analyze cu...

As the Chief Hospitality Officer (CHO) at Brik Oven, you will be the driving force behind our hospitality experience. You'll lead teams, champion culture, and elevate customer delight while ensuring financial and operational excellence. From building a learning-driven environment to delivering consistent guest experiences and driving growth, you'll play a central role in shaping the Brik Oven journey. - Lead, mentor, and inspire teams to consistently deliver exceptional guest experiences. - Foster a positive, high-performance culture rooted in respect, ownership, and teamwork. - Design and oversee training programs that enhance technical skills, service standards, and leadership development....

Role Overview: TaskUs, a provider of outsourced digital services and next-generation customer experience, is looking for a Teammate to join their dynamic team. TaskUs prioritizes its employees" well-being by offering competitive industry salaries and comprehensive benefits packages. With a strong focus on a People First culture, TaskUs encourages internal mobility and professional growth at all stages of an employee's career. Key Responsibilities: - Represent, protect, and grow the brands of fast-growing technology companies - Serve clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech - Understand that achi...

Role Overview: As a Customer Service Executive - Retail Liabilities Inbound in the Customer Experience department at the Customer Contact Center (Phone Banking unit), your primary responsibility is to ensure productivity by maintaining service quality, average handling time, and first contact resolution. You will also be accountable for keeping Turn Around Time (TAT) for all customer requests and promoting channel migration to alternate channels. Your role involves driving initiatives within the Customer Contact Center aimed at enhancing the overall customer experience and satisfaction. Key Responsibilities: - Maintain service quality, average handling time, and first contact resolution to e...

As the Head of Retail Operations at Vision Express, your role is crucial in driving business performance across all stores. You will focus on revenue growth, like-to-like (L2L) improvement, and expansion through new store openings. Your responsibilities include: - **Strategic & Business Leadership:** - Define and execute the retail operations strategy for sustainable growth. - Drive revenue through L2L performance, new store expansion, and innovative sales levers. - Partner with the buying team to introduce winning products and categories. - Keep track of competitor landscape and implement best practices. - **Customer Experience & Engagement:** - Maintain consistent brand experience across a...

Role Overview: As a Senior Business Execution Consultant at Wells Fargo, you will focus on driving strategic initiatives, improving operational efficiency, and supporting business performance across functions. You will lead support functions or operations for multiple business groups, contribute to large-scale strategic initiatives, and ensure efficiency, quality, and cost-effectiveness of solutions related to assigned operations. Your role will involve researching moderately complex business, operational, and strategic initiatives, providing recommendations for support functions independently, and assisting in the planning and execution of various programs and initiatives. Key Responsibilit...

Entity: Finance Job Family Group: Business Support Group Job Description: The Account Receivable Junior Analyst is accountable for timely and accurate recording of cash receipts, direct debit run and match invoices into the AR ledgers. The main responsibility is to post cash to outstanding invoices and undertake the reconciliation of a variety of currency account reconciliations, added to several specific accounting tasks from simple to medium transactions. Acting as support to the collections team, to ensure customer accounts are supervised are tightly controlled and compliant to BP Policy. This includes regular contact with internal / external collaborators in order to reach yearly goals /...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

The role of an Operations Lead, is of an experienced Project Coordinator to drive Residential Interior fit-out projects in collaboration with the design and installation teams. Roles and Responsibilities Responsibilities : Single point of contact for the customer during the execution phase of their home interiors. Detail review of the drawings, understanding the scope as per BOQ and explaining the same to the customer. Receive materials from Warehouse and to validate the same as per Order / BOQ. Day today coordination and foster teamwork between all the project stakeholders. Share the daily progress report for the installation works with the customer. Engage, interact and build professional ...

Overview The Tech Strategy & Enterprise Solutions Consumer Capability at PepsiCo drives personalization at scale by leveraging best-in-class technology stack. The team elevates consumer engagement through Salesforce Marketing Cloud, Data Cloud, MCP, and Service Cloud, enabling targeted campaigns and loyalty initiatives. Looking for an administrator who can manage the Marketing clod and CDP orgs. Responsibilities Creating and managing roles and permissions. Manage and create users/accesses. Create and manage FTP users and directories, Handle SFTP key management. Setup Sender Authentication Package (SAP), Manage send classifications. Manage Audit trail, Manage data import, and export in SFMC. ...

Educational Requirements Service Line Data & Analytics Unit Responsibilities Oversee complex data collection, defining requirements, optimizing the web analytics framework, and ensuring data quality/governance Capture necessary web data, oversee tagging implementation, and support marketing integrations (Adobe Launch) Test and validate new tags; audit and maintain existing tags Maintain robust processes and KPI framework to ensure data quality/governance Support web analytics architecture and data layer, continuing to build/mature analytics solutions Stay informed on new analytics trends and raise enhancement suggestions to the team (privacy laws, cookie-less tracking, new software etc.) Add...

Skill required: Tech for Operations - Technology Architecture Designation: Solution Architecture Manager Qualifications: BE/Any Graduation/Master of Engineering Years of Experience: 13 to 18 years What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results We work closely with the sales, offering and delivery teams to identify and build innovative solutions The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating...

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transf...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model tha...

The Practice- A Brief Sketch: The Global Network (GN) Strategy Practice is a part of Accenture Strategy and focuses on the CEOs most strategic priorities. We help clients with strategies that are at the intersection of business and technology, drive value and impact, shape new businesses & design operating models for the future. We provide you with a great learning ground, deep-rooted in Business Strategy , where you will get an opportunity to advice and work with our key global Communications & Media clients, driving end-to-end transformative strategic value and business growth. As a part of this high performing team, these are some of the responsibilities: Analyze markets, consumers, econo...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet t...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet t...