16637 Customer Experience Jobs - Page 8

Role Overview: As a Manager Sales (Team Lead) at Homesfy Realty Ltd, your role involves owning and executing all plans for developing business and achieving the Region's sales goals. You will be responsible for strategizing local marketing initiatives, identifying expansion opportunities, and scaling up the business. Additionally, you will prepare forecasts and KPI reporting for the team, for use in planning, financial forecasting, budget setting, and strategic planning. Your role will also involve brand management in the area and providing exceptional customer experience. Key Responsibilities: - Own and execute all plans for developing business and achieving the Region's sales goals - Strat...

This job is provided by apna.co About the Role The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. Key Responsibilities Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal Centre Operations Management Ensure smooth daily operations...

About IncrediPets IncrediPets is a fast-growing pet-care ecosystem focused on delivering seamless experiences to pet parents across India. We combine technology, operations, and customer obsession to ensure trust, reliability, and care at every interaction. Role Overview We are looking for a Team Lead Customer Support & Operations who will be responsible for managing day-to-day customer support operations, handling escalations across multiple channels, and leading a team to deliver high-quality service. The role requires a hands-on leader with strong communication, problem-solving, and people management skills. Key Responsibilities Customer Support & Escalation Management Handle and resolve ...

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

As a Data Strategy Consultant at Capgemini Invent, your role will be crucial in client engagement and advisory. You will partner with clients to understand their business goals, CX challenges, and data needs. Your strategic recommendations on leveraging data will enhance customer engagement, satisfaction, and retention. Designing comprehensive data strategies tailored to client objectives, analyzing data for actionable insights, and collaborating with technical teams for data platforms and analytics solutions will be your responsibilities. Key Responsibilities: - Partner with clients to understand their business goals, CX challenges, and data needs. - Provide strategic recommendations for en...

You are a dynamic communicator with a knack for marketing and client engagement. You will be actively involved in consulting with clients, optimizing digital marketing efforts, and refining processes to enhance customer experience. This internship is not passive; it offers hands-on experience in digital operations, client relations, and business growth while learning directly from company leadership and making a significant impact. Key Responsibilities: - Engage with potential clients via digital platforms, guiding them through the consultation process. - Assess client needs and pre-qualify leads to ensure they are the right fit. - Develop and execute digital marketing strategies to increase...

As the Home Dcor Retail Store Sales & Sourcing Manager, your primary objective is to efficiently manage store operations, maintain optimal inventory levels, and source high-quality home dcor products that align with market trends and customer preferences. Your role is crucial in driving sales growth and enhancing customer experience through market research and strategic planning. - **Store Management:** - Oversee daily retail operations to ensure a seamless shopping experience. - Manage staff, assign duties, and ensure excellent customer service. - Implement sales strategies to drive revenue and achieve business targets. - Maintain store aesthetics and merchandising as per brand guidelines. ...

Job Description: Chat Repair – Analyst Candidate must have good communication and interpersonal skills. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. Key Responsibilities: Manage the ...

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are...

Your role as a Client Engagement & GTM Specialist involves driving GTM activity, engaging with clients, and responding to global RFPs. You will collaborate with business stakeholders to align process solutions with organizational goals and address client challenges effectively. Acting as a liaison between business and IT teams, you will ensure that process solutions meet client expectations. Key Responsibilities: - Drive GTM activity, customer conversations, and pre-sales efforts - Align process solutions with organizational goals and resolve client challenges - Identify and implement strategies to standardize and optimize business processes - Develop standardized processes and process bluep...

As a License Owner for a dynamic football experience platform in Ahmedabad, you will have the exciting opportunity to transform your love for football into a thriving business venture. Your role will involve spearheading the launch and operation of the platform, ensuring a seamless and enjoyable experience for players of all skill levels. Key Responsibilities: - Launch & Operations: You will be responsible for establishing and managing local operations, coordinating game logistics, forming venue partnerships, and overseeing staffing. - Team Building: Your role will involve recruiting and motivating a dedicated team and part-time hosts who share your passion and drive for football. - Venue Ma...

As a Strategic Travel Advisory Partner, you will play a crucial role in establishing a new age travel agency in Hyderabad. Your main responsibility will be to guide and mentor the team on various aspects of the travel business, including operations, product development, partnerships, customer experience, marketing, and compliance. Your expertise in the travel industry will be vital in shaping a strong, innovative, and customer-centric brand. - Guide and mentor the team on operations, product development, partnerships, customer experience, marketing, and compliance - Shape a strong, innovative, and customer-centric brand for the new age travel agency - Collaborate with the team to establish a...

**Job Description:** As a key member of the Tata Tele Business Services (TTBS) team, you will play a crucial role in transforming businesses through digitalization. TTBS is dedicated to providing connectivity and communication solutions for businesses in India, with a comprehensive range of services including connectivity, collaboration, cloud, security, IoT, and marketing solutions. Your contribution will be essential in ensuring that TTBS remains at the forefront of ICT services in the country, with a strong emphasis on customer-centricity and innovation. **Key Responsibilities:** - Collaborate with cross-functional teams to develop and implement digital connectivity solutions for business...

As a Business Manager - Design at Casantro, your role will involve managing the designing process for 12 to 15 projects each month through a team of 6 to 10 designers. You will be responsible for ensuring the productivity and work output of the design team, conducting training sessions as needed, and leading design discussions to achieve the desired output. Key Responsibilities: - Managing the designing projects for 12 to 15 projects monthly. - Overseeing and ensuring the productivity and work output of a team of 6 to 10 designers. - Focusing on customer experience and relationship management, including achieving high ratings on design Net Promoter Surveys. - Providing necessary training to ...

Job Description: As a Chief Experience Officer in the company, your role will involve overseeing and enhancing the overall customer experience, developing strategic plans, improving user experience (UX), and managing public relations. You will be responsible for coordinating projects, leading cross-functional teams, and ensuring customer satisfaction is prioritized in all business operations. Key Responsibilities: - Oversee and improve the overall customer experience - Develop strategic plans to enhance user experience (UX) - Manage public relations effectively - Coordinate projects and lead cross-functional teams - Ensure customer satisfaction is at the forefront of business operations Qual...

As a Store Manager at V5 Global Services Pvt Ltd, you have the opportunity to lead retail operations in Hyderabad, Telangana. Your role is crucial in enhancing store performance, improving customer experience, and maximizing profitability. Your responsibilities include developing store strategies, ensuring exceptional customer experiences, driving sales, leading and coaching store staff, monitoring inventory levels, and maintaining adherence to pre-defined SOPs. **Key Responsibilities:** - Develop store strategies to increase store traffic and profitability - Ensure exceptional customer experiences - Drive sales of Airtel plans and products - Lead and coach store staff - Monitor inventory le...

Position Description: Role: Oracle CC&B Functional Expert Experience: 8 to 12 years Role Requirements Solution Design for new requirements CC&B Functional Support SIT/Regression Testing Support Qualifications / Responsibilities Strong Functional knowledge to support in solutioning and Testing of CC&B/C2M related requirements Complete Knowledge on 'V' model and its various entities Complete knowledge on Transactional data flow within different modules of CC&B Complete knowledge on Billing, Customer and Payments module Complete knowledge on Metering, Credit & Collections and Field Orders dispatch Should possess sufficient knowledge on Customer contact, case Management and Todo management Shoul...

Role Overview; Lead the effort to design, build and configure applications, acting as the primary point of contact for building blocks for marketing ops and enhancing customer experience across channels. Roles & Responsibilities: 5-6 years of years of experience in design, implementation and support of Marketing automation systems using Adobe Experience Platform & Adobe RT-CDP tool. Good understanding of Adobe Launch for tag implementation and Web SDK / App SDK implementation for experience data modelling. Knowledge of 1st party, database integration into RT-CDP tool. Knowledge of data schemas & APIs services in platforms GCP, Marketo, AJO etc. Responsible for gathering data from diverse sou...

You will play a key role in delivering an exceptional customer journey by building strong client relationships and driving customer satisfaction Collaborating closely with Sales, Logistics, Accounts Receivable, and Planning, you will ensure seamless order management, timely deliveries, and effective issue resolution Your emotional intelligence, negotiation skills, and attention to detail will strengthen partnerships, ensure data accuracy, and support customer KPIs Through proactive communication and crisis management, you will foster customer loyalty and contribute to sustainable business growth Your Key Responsibilities: Streamline Order-to-Cash processes while accurately capturing and mana...

About The Role Skill required: Quality Checks - Operational Audit & Compliance Designation: Quality Assurance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 co...

About The Role Skill required: SME - Service Desk Non-Voice Support Designation: IT Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. ...

About The Role Skill required: SME - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embr...

About The Role Skill required: SME - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embr...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...