13485 Customer Experience Jobs - Page 7

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and support. Analyze and resolve complex customer issues via phone, online chat, or text. Collaborate with production and distribution departments to ensure seamless customer service. Develop and implement process improvements to enhance day-to-day activities. Job Requirements Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles. Proven track record of delivering exceptional customer service and support. S...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify opportunities for process improvements. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in quality analysis or a related field. Strong knowledge of quality control processes and procedures. Excellent communication and interpersonal skills. Ability to work ...

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage and maintain accurate employee records and databases. Provide exceptional customer service and support to employees and management. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex HR-related issues and problems. Ensure compliance with labor laws and regulations. Job Requirements Strong knowledge of HR principles, practices, and procedures. Excellent communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Proficient in MS Office and other HR software appl...

Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost performance and customer satisfaction. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to inform operational decisions and drive growth. Lead and mentor a team of professionals to achieve their full potential. Foster a culture of excellence, respect, and accountability within the team. Job Requirements Proven experience in operations management or a related field. Strong leadership and communication skills are essential. Ability to analyze complex data and make informed decisions. Excellent pro...

Roles and Responsibility Supervise and coordinate daily operations activities to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Manage and train a team of customer support representatives to achieve high levels of customer satisfaction. Monitor and analyze key performance indicators to identify areas for improvement. Collaborate with other departments to resolve issues and improve overall business performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience in operations management, preferably in a customer service or BPO environment. Strong leadership and communication skills are...

Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry and geographic trends, competitor market strategies, and current/potential customer trends. Collaborate with other areas of the business to model the outcome of implementing potential business strategies. Develop and implement relevant solutions based on best practices. Lead a team of junior co-workers and set day-to-day operational objectives. Job Requirements Minimum 1 year of experience in business intelligence data analysis. Strong knowledge of...

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and support. Develop and maintain strong relationships with consultants and advisors. Analyze financial data to forecast cash flow positions and recommend investments. Provide expert advice to managers on financial matters and regulatory compliance. Job Requirements Comprehensive knowledge of financial planning and analysis principles. Strong understanding of accounting principles, taxation, and inventory control. Excellent analytical and pr...

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: This position is for HelixGPT and Helix ITSM Application developer responsible for managing Helix ITSM and working on enhancement requests implementation in ITSM and Atrium CMDB. This position will also have exposure to new BMC application, Innovation Studio, Digital Workplace, HelixGPT. To ensure youre set up for success, you will bring the following skillset & experience: Manage BMC Helix ITSM applications and troubleshoot operational issues. Helix ITSM log analyzing and debugging skills (API, Workflows and SQL). Development skill with Progressive Web Application Development. Reporting tools like Gr...

We are looking for a skilled Desktop and Site Support Engineer to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience providing technical support and troubleshooting hardware and software issues. Roles and Responsibility Provide day-to-day technical support for hardware and software systems. Respond to and diagnose problems, including troubleshooting, fault rectification, and escalating issues as needed. Effectively and timely resolve user problems, queries, or complaints. Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure. Develop own knowledge, share best practices, and develop relevant solutions. Lead a team...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, operations management, or a related field. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and expertise. Analyze and resolve complex customer issues via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments. Provide technical and non-technical customer suppo...

We are looking for a highly skilled and experienced WFM Real Time Analyst I to join our team. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution of processes. Develop and implement effective training programs across the contact center to enhance employee skills and knowledge. Manage contact center quality issues and support systems implementation and management. Collaborate with cross-functional teams to achieve business objectives and drive continuous imp...

We are looking for a highly skilled and experienced AM Training to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver comprehensive training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and develop targeted solutions. Collaborate with subject matter experts to create engaging and interactive training content. Evaluate the effectiveness of training programs and recommend improvements. Manage and coordinate training logistics, including scheduling and venue arrangements. Provide ...

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills and knowledge. Monitor and...

We are looking for a highly skilled and experienced Digital Officer to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in digital marketing, sales, or customer service. Roles and Responsibility Develop and implement effective digital strategies to drive business growth. Manage and maintain the company's social media presence across multiple platforms. Create engaging content to increase brand awareness and customer interaction. Analyze campaign results and provide recommendations for improvement. Collaborate with cross-functional teams to achieve business objectives. Stay up-to-date with industry trends and best practices in digital marketing. Job Requiremen...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in customer service, with excellent communication and leadership skills. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide technical and non-technical customer support via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Analyze and resolve customer issues in a call center environment. Supervise less experienced professionals, providing professional expertise and taking responsibi...

Looking for a skilled Team Lead to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience and be responsible for providing exceptional customer service and support to our clients. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and expertise. Act as a liaison between customers, production, and distribution departments related to specific orders. Provide technical and non-technical customer support via phone, online chat, or text. Analyze and resolve customer iss...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in an international setting. Roles and Responsibility Conduct thorough quality audits to ensure compliance with industry standards. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement. Analyze data and trends to inform quality improvement initiatives. Provide training and coaching to team members on quality procedures. Monitor and report on key performance indicators to senior management. Job Requi...

Looking for a skilled Senior Executive- Talent Acquisition to join our team in Delhi. The ideal candidate will have 5 to 10 years of experience in talent acquisition and recruitment, with a strong background in IT services. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to identify the best candidates. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to optimize the hiring process. Job Requi...

Looking to onboard a skilled Desktop Engineer L1 with 1-2 years of experience to provide day-to-day technical support to employees for hardware and software related systems. This position is located in [location to be specified]. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work independently. Roles and Responsibility Responds to and diagnoses problems through user discussions, including troubleshooting, fault rectification, and escalating issues. Provides effective and timely resolution of users' problems, queries, or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT inf...

We are looking for a highly skilled and experienced Talent Acquisition Specialist to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in talent acquisition, recruitment, or a related field. Roles and Responsibility Promote the organization's image as a desirable place to work. Attract, recruit, screen, and interview candidates. Recommend placement of internal and external candidates for entry-level and experienced positions. Refer applicants, administer pre-employment tests, check references, conduct exit interviews for candidates declining offers, and provide feedback to unsuccessful candidates. Assist with job advertising and posting. Develop and implement ...

We are looking for a skilled professional with 2 to 7 years of experience to join our team as a Manager Training in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have a strong background in training and development, with excellent communication and leadership skills. Roles and Responsibility Develop and implement comprehensive training programs to enhance employee skills and knowledge. Conduct needs assessments to identify training gaps and develop targeted solutions. Design and deliver discipline-specific professional and process/tool knowledge training. Create general workplace standards, processes, and tools training programs. Lead a team of specialists, providing coa...

We are looking for a highly skilled and experienced Network Engineer to join our team in Hyderabad. The ideal candidate will have 1-2 years of experience in IT Infrastructure/Systems Architecture, with expertise in mapping relationships between IT platform/infrastructure components. Roles and Responsibility Develop the core technical platform, capabilities, and services that support business processes and data. Identify key technology interactions and dependencies across systems/platforms impacting integration, compatibility, and performance targets. Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives. Continuously improve day-to-day a...

We are looking for a highly skilled and experienced professional to join our team as a Teleperformance Representative in Bengaluru. The ideal candidate will have 1-6 years of experience in customer service or related fields, with excellent communication skills and the ability to work in a fast-paced environment. Roles and Responsibility Handle inbound calls from customers and provide timely and effective solutions. Utilize advanced support technologies and processes to achieve outstanding results. Foster enduring relationships within teams and communities. Cultivate lasting client relationships and make positive contributions to local communities. Work effectively in a team environment to ac...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a domestic setting. Roles and Responsibility Conduct thorough quality checks on customer interactions to ensure high standards. Analyze data and trends to identify areas for improvement and implement changes. Develop and maintain quality control processes and procedures. Collaborate with teams to resolve issues and enhance overall performance. Identify and escalate potential process improvements. Provide training and coaching to team members on quality procedures. Job Requirements Proven experience as a Qua...

We are looking for a highly skilled and experienced Digital Officer to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in digital marketing, sales, or customer service. Roles and Responsibility Develop and implement comprehensive digital strategies to achieve business objectives. Manage and maintain the company's social media presence across various platforms. Create engaging content to increase brand awareness and drive website traffic. Analyze campaign results and provide recommendations for improvement. Collaborate with cross-functional teams to align digital efforts with overall business goals. Stay up-to-date with industry trends and emerging technologi...