5201 Customer Experience Jobs - Page 6

No. of Positions: 1 Work Location: Noida Years of experience: 4 years + Full-time About CG Infinity: Headquartered in Texas, CG Infinity is one of the fastest growing software service companies in the region with 300+ strong team members in Dallas, Houston, Albuquerque, Little Rock and New Delhi, India. The company offers solutions that are tailored to the needs of individual clients utilizing expertise in customer experience CRM, application development integration, production support quality assurance, and data analytics AI. CG Infinity s mission is to grow talent and develop life-long relationships with its customers. The company has been featured on INC 5000 and The Best Places to Work in recent years. for human resources, encompassing full cycle recruiting tasks such as sourcing candidates, responding to applicants, pre-screening, resume screening, and scheduling interviews. Additionally, the role includes assisting in various other human resources functions, adhering to established guidelines and instructions Roles and Responsibilities Desired Candidate Profile: Lead research and recruitment efforts for assigned vacancies. Manage stakeholder decision-making throughout the sourcing, screening, interviewing, selection, and onboarding processes. Specific tasks may include: Constructing target lists of companies and candidates. Identifying suitable candidates. Coordinating internal and external research efforts. Contacting high-potential prospects. Writing position specifications. Conducting candidate interviews. Performing reference checks. Compiling detailed status update reports. Documenting candidate qualifications. Analysing and recommending candidate compensation. Participate in or lead ad hoc projects related to recruiting and talent management. 5+ years of experience in recruiting within a corporate environment, search firm, or a combination of both. BA/BS degree from a recognized academic institution. Exceptional oral and written communication skills. Strong drive to manage a demanding workload, balance multiple tasks and priorities, and meet aggressive recruitment goals in a timely manner. Proven success in working within an integrated, team-oriented environment. Personal maturity and business acumen that enable confident and rational decision-making. Strong presentation skills and a professional demeanour consistent with top-tier professional services. The ideal candidate will be thoughtful and insightful about people and organizations, able to engage with individuals, understand, evaluate, and articulate motivations and organizational dynamics. They should be capable of establishing, building, and sustaining relationships. This individual will possess a "can do" attitude and insight into company and business unit needs while maintaining a focus on achieving high-quality, detailed results in a fast-paced environment. They will be collaborative, supportive, trustworthy, and generous team players who learn quickly, are intellectually curious, and have the ability and desire to develop others. Additionally, the candidate should be confident and extroverted, able to engage effectively with various stakeholders and thrive in social interactions. Perks: 5 days work week Competitive salary Flexible timings

We re looking for a Senior Workday Systems Administrator to help us take our Workday system to the next level. In this role, you ll work closely with our People and Payroll teams to ensure smooth operations, continuous improvements, and a seamless user experience across the organization. We re seeking someone who is a self-starter, loves solving problems, and brings a positive, collaborative spirit to the team. If you enjoy working in a dynamic environment and thrive on helping people, we d love to meet you! Responsibilities: Partner on People & Payroll initiatives from start to finish including gathering business requirements, reviewing processes, managing projects, testing, training, creating documentation, and configuring business processes. Provide day-to-day support for our Workday system, troubleshoot issues, and manage support cases to resolution. Support and enhance all areas of Workday including HCM, Benefits, Payroll, Absence, Time Tracking, and Performance to create a smooth and engaging employee experience. Configure and maintain Workday modules; hands-on configuration experience in one or more modules is required. Work closely with other teams across the company and vendors to ensure Workday integrates seamlessly with other systems. Build and maintain custom and standard reports and dashboards to support analytics and compliance. Manage security configuration, user access and compliance within Workday. Develop, test, and roll out system enhancements and new features to meet evolving business needs. Qualifications: 5+ years of professional experience in Workday. Workday US Payroll configuration experience is required. Experience working with hire-to-retire processes. Experience supporting a global organization is preferred. A great customer service attitude. Ability to identify gaps in business requirements, including a strong ability to ask the right questions to fill in the gaps. Excellent troubleshooting skills, capable of fostering strong relationships with other stakeholders. Ability to work independently while being a strong team player. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Location: Bengaluru Experience: 5 8 Years Salary: 15 LPA Education: MBA Preferred (but swagger > stamp) Languages Preferred: Tamil, Kannada, Telugu About the Role If you believe love is a serious business messy, beautiful, and high-stakes this role is your playground. As the Manager VIP Service , you ll lead a high-performing team of 40+ passionate advisors who are not just handling calls they re rewriting love stories. This is not traditional customer service. This is customer obsession. You ll bring together operations, coaching, customer experience, and tech enablement into a single powerful function. You will own outcomes, not just manage outputs. Real connection matters more than cold conversion. If you ve spent 3+ years building something that truly mattered and thrived through the chaos this role was built for you. Key Responsibilities Understand the Unsaid Train your team to listen deeper, respond smarter, and personalize every interaction. Eliminate Friction Identify gaps in the customer journey and design seamless experiences that feel intuitive and effortless. Lead with Care Coach your team into champions. Build trust, not fear. Foster excellence, not pressure. Use Technology with Purpose Integrate tools like AI, dashboards, and automation to eliminate the mundane and highlight the meaningful. Think Like a Business Owner Own your zone. Drive growth with a PL mindset. Push for scale and long-term value. Resolve and Rebuild Handle escalations with grace. Calm chaos with clarity. You don t deflect you solve. Who You Are Customer-obsessed: You prioritize experience over shortcuts and take pride in delighting customers. Process-oriented builder: You bring order to chaos and improve systems continuously. Strong communicator and data-driven: You lead with empathy and back it up with insights. Proven team leader: You ve led a large B2C team for at least 3 years and created real impact. Resilient under pressure: You thrive during fire drills, tight deadlines, and tough days. What You ll Gain A meaningful mission: This isn t just a job it s a chance to change lives by helping people find life partners. Fast-paced culture: We move quickly, focus on solutions, and skip the politics. Ownership and autonomy: You ll have the freedom and responsibility to lead your zone. Steep learning curve: You ll grow fast in a high-accountability, high-growth environment. A team that matters: Work with smart, purpose-led professionals who lift each other up. Job Location: Bengaluru

About The Role Skill required: Delivery - Fraud Risk Management Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Business and regulatory requirements, governance, operating model, process and system controls to identify, detect, measure, prevent and report internal and external fraud for an organization. The fraud strategy program managers will work for the Fraud Risk & Solutions manager to design and implement innovative and robust fraud controls across financial products and customer journeys from application to account closure, which strengthen fraud prevention measures and enhance digital experience. This role requires fraud domain expertise, data analytics skills, and the ability to track & manage engineering projects on a day-to-day basis. What are we looking for Conduct data analysis, running queries to process large-scale datasets involving millions of identities and transactions to develop data-driven fraud solutions Perform root-cause analysis and fraud investigations, leveraging fraud review tools and vendor systems such as SentiLink, iOvation, ThreatMetrix, LexisNexis, etc Work with SQL, Tableau, and Looker for data analysis and reporting Ensure compliance with KYC, CIP, AML, Reg E, and other fraud-related regulations and guidelines Product/program/project management:5+ years Fraud prevention, fraud management Fraud RCA:2+ years Data analytics:1+ year Roles and Responsibilities: Develop, implement, and enhance fraud prevention controls to identify and mitigate fraud risks, including but not limited to identity fraud, account takeover fraud, and transaction fraud Manage engineering development and fraud risk implementation projects, preparing PSR, PRD, and solution documentation. Working with the engineering team in daily standup, grooming sessions to clarify all the requirements details support accuracy and smooth engineering implementation Collaborate closely with fraud analytics and fraud operations teams to design effective fraud prevention methods that balance fraud controls and customer experience In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally. interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businessesDigital analytics are quantitative measurements of the performance of online content, including advertising campaigns, social media, and websites. What are we looking for Analytics expert with 5+ years of experience Hands on knowledge of GA4 / Adobe analytics / Looker Intermediate to Expert knowledge of excel Proven experience in marketing analytics, insights generation, or a similar activity Strong problem-solving skills and attention to detail Good communication skills with ability to manage client-facing responsibilities Ability to work collaboratively in a cross-functional team environment with Strong business acumen and the ability to connect data insights to strategic decision Ability to work with and lead mid to large teams and able to work with multiple stakeholders E.g. delivery leads, clients and operational excellence teams Ability to analyze data to generate meaningful insights to answer key business questions Ability and experience in storytelling with data and creating a coherent story to answer business questions Deep experience in storytelling using PowerPoint Deep understanding of Marketing and ecommerce KPIs Use data visualization tools to present insights in a clear and concise manner to both technical and non-technical stakeholders Assess Ad hoc / on-demand analyses and insights requirements, create project prioritization & delivery plans Experience with Python Experience in CPG, Retail, Beauty Previous experience of BI tools (e.g. Looker or Tableau or Power BI) Liaise with onshore and in-market analytics leads for project plan execution Roles and Responsibilities: Analyze eCommerce and website data from various sources to identify key insights and trends Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, and data-driven business decisions In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

About The Role Skill required: Delivery - Fraud Risk Management Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Business and regulatory requirements, governance, operating model, process and system controls to identify, detect, measure, prevent and report internal and external fraud for an organization. The fraud strategy program managers will work for the Fraud Risk & Solutions manager to design and implement innovative and robust fraud controls across financial products and customer journeys from application to account closure, which strengthen fraud prevention measures and enhance digital experience. This role requires fraud domain expertise, data analytics skills, and the ability to track & manage engineering projects on a day-to-day basis. What are we looking for Conduct data analysis, running queries to process large-scale datasets involving millions of identities and transactions to develop data-driven fraud solutions Perform root-cause analysis and fraud investigations, leveraging fraud review tools and vendor systems such as SentiLink, iOvation, ThreatMetrix, LexisNexis, etc Work with SQL, Tableau, and Looker for data analysis and reporting Ensure compliance with KYC, CIP, AML, Reg E, and other fraud-related regulations and guidelines Product/program/project management:5+ years Fraud prevention, fraud management Fraud RCA:2+ years Data analytics:1+ year Roles and Responsibilities: Develop, implement, and enhance fraud prevention controls to identify and mitigate fraud risks, including but not limited to identity fraud, account takeover fraud, and transaction fraud Manage engineering development and fraud risk implementation projects, preparing PSR, PRD, and solution documentation. Working with the engineering team in daily standup, grooming sessions to clarify all the requirements details support accuracy and smooth engineering implementation Collaborate closely with fraud analytics and fraud operations teams to design effective fraud prevention methods that balance fraud controls and customer experience In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally. interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

In this multi-faceted role, you will cultivate and grow relationships with our clientsmost important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections You will support the setup of community, aid account teams to conduct surveys, and utilize your experience to ascertain project teams, Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions that are critical for our C Space teams and our clients, Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members, Help to define and foster shared purpose and the appropriate tone among consumers in the community Monitor any breaches given the sensitive topic, Author and deliver compelling and effective member communications (e-g, acquisition and onboarding, retention, and ongoing outreach), with an overall efficient engagement plan, Onboard community members, ensure community composition, and vet the member-facing community site, for appropriate content and alignment to the clients objectives, Track, analyze, and optimize participation and community vibrancy, Reward & recognize members; help them feel valued and appreciated, Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts with a focus on engaging them, Support your account team with new team member induction, organizing projects and related documentation, assisting with reviewing reports like engagement analysis, Work with cross-functional teams (e-g, acquisition, survey recruitment and survey launch) to ensure community setup, seamless and timely survey launch, fieldwork, translation, and others, Foster partnership with internal account teams and collaborate for successful client relations Identify project teams based on the available capacity, past projects, skillsets, and opportunity areas, when needed, Desired Skills And Experience Versatile communications skills with a comfort adapting tone and tenor to individuals and situations, Must be able to work under tight deadlines Fantastic organizational skills: ability to multi-task, Flexible, self-managed and self-motivated with a problem solvers attitude, Comfortable with simultaneously managing multiple projects and competing priorities, Proficient at prioritizing tasks, working independently, and collaborating across functional areas, Curiosity, comfortable asking questions and making connections with others, Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel, and email, Comfortable and articulate in working directly with colleagues and teammates, Understanding and familiarity of market research tools is also a plus, Knowledge of marketing research, online data collection or other languages is a plus

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption As catalysts of progress for more than 40 years, our strategies guide the worlds leading brands We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation, and boost business productivity We listen, learn, question, discover, innovate, and deliverfor each other and our clientsto make the world work better for people, Why EscalentOnce you join our team you will have the opportunity to,, Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more, Gain exposure to a rich variety of research techniques from knowledgeable professionals, Enjoy a remote first/hybrid work environment with a flexible schedule, Obtain insights into the needs and challenges of your clientsto learn how the worlds leading brands use research, Experience peace of mind working for a company with a commitment to conducting research ethically, Build lasting relationships with fun colleagues in a culture that values each person, Role Overview In this multi-faceted role, you will cultivate and grow relationships with our clientsmost important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections You will support the setup of community, aid account teams to conduct surveys, and utilize your experience to ascertain project teams, Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions that are critical for our C Space teams and our clients, Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members, Help to define and foster shared purpose and the appropriate tone among consumers in the community Monitor any breaches given the sensitive topic, Author and deliver compelling and effective member communications (e-g, acquisition and onboarding, retention, and ongoing outreach), with an overall efficient engagement plan, Onboard community members, ensure community composition, and vet the member-facing community site, for appropriate content and alignment to the clients objectives, Track, analyze, and optimize participation and community vibrancy, Reward & recognize members; help them feel valued and appreciated, Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts with a focus on engaging them, Support your account team with new team member induction, organizing projects and related documentation, assisting with reviewing reports like engagement analysis, Work with cross-functional teams (e-g, acquisition, survey recruitment and survey launch) to ensure community setup, seamless and timely survey launch, fieldwork, translation, and others, Foster partnership with internal account teams and collaborate for successful client relations Identify project teams based on the available capacity, past projects, skillsets, and opportunity areas, when needed, Desired Skills And Experience Versatile communications skills with a comfort adapting tone and tenor to individuals and situations, Must be able to work under tight deadlines Fantastic organizational skills: ability to multi-task, Flexible, self-managed and self-motivated with a problem solvers attitude, Comfortable with simultaneously managing multiple projects and competing priorities, Proficient at prioritizing tasks, working independently, and collaborating across functional areas, Curiosity, comfortable asking questions and making connections with others, Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel, and email, Comfortable and articulate in working directly with colleagues and teammates, Understanding and familiarity of market research tools is also a plus, Knowledge of marketing research, online data collection or other languages is a plus,

As a Principal Technical Program Manager, you will play a crucial role in driving the successful execution of projects and initiatives that enhance our customers' ordering journey, streamline operational efficiencies, and foster adoption of innovative technologies in the ordering domain In this role, you will collaborate with cross-functional teams across Amazon, including customers, product management, partners, and the Ordering team itself Your responsibilities will involve identifying and prioritizing critical programs, implementing robust mechanisms for successful delivery, and driving customer-centric solutions that simplify and elevate the ordering experience The ideal candidate will embody Amazon's leadership principles, such as Think Big, Invent and Simplify, Deliver Results, and Are Right, A Lot You will have a passion for innovation, a keen eye for operational excellence, and a relentless drive to exceed customer expectations Join us in shaping the future of Amazon's Ordering Experience and leave a lasting impact on the way our customers shop and purchase products Key Job Responsibilities Dive deep into technical systems, developing a comprehensive understanding and staying connected to the details Collaborate closely with cross-functional teams, including engineering and product management, to define project goals, requirements, and deliverables Define strategies and build and execute roadmaps for the programs you own Track and communicate program progress, risks, and mitigation strategies to stakeholders Serve as the primary point of contact for worldwide stakeholders of the programs you run Work with internal teams to deliver defined requirements, driving automation and operational efficiencies As a Principal TPM on the Ordering team, you will play a pivotal role in shaping the future of Amazon's ordering experience Your expertise in program management, technical acumen, and ability to drive cross-functional collaboration will be instrumental in delivering innovative solutions that delight our customers and drive operational excellence About The Team Welcome to the Amazon Ordering Team, dedicated to delivering exceptional ordering experiences worldwide Our dynamic group of Technical Program Managers (TPMs) drive critical projects, balancing technical constraints with customer needs Cross-functional collaboration fuels our success as we work closely with engineering, product, and stakeholders across Amazon Innovation is our mantra, continuously exploring automation and efficiencies Our TPMs navigate complexities, anticipate bottlenecks, and foster synergy to shape the future of ordering Join our passionate team in redefining how customers shop and purchase on Amazon Basic Qualifications 7+ years of technical product or program management experience 10+ years of working directly with engineering teams experience 5+ years of software development experience Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications 8+ years of hands-on work managing complex technology projects experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureGraduate in any stream.Open to flexible shifts based on business requirements.Good verbal & written communication skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsBasic understanding of Insurance BusinessManaging policy/record endorsements, cancellations and Reinstatements.Follow up with clients on approvals and related documents.Manage service-related requests and resolution within the turnaround time.Process requests based on various rules (Subjective and Objective Judgement Involved).Should handle client inquiries and emails.Accurately enter and update customer information and application details into the system.Maintain positive and proactive communication in delivery of assigned request for customersSupport the team by processing various tasks in the policy.Timely maintenance of various work trackers.Experience in working on policies as per instructions provided by UWTaking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability to identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Qualification Any Graduation

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsUnderstanding and management of property and casualty insurance companies that provide insurance against the loss of real property, tangible assets and/or income. What are we looking for Ability to perform under pressureWritten and verbal communicationProcess-orientationCollaboration and interpersonal skillsAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for Customer Experience (CX)Digital MarketingCustomer Support OperationsProblem-solving skillsAbility to establish strong client relationshipAgility for quick learningAbility to work well in a teamWritten and verbal communicationAnalytical ThinkingDigital Marketing Campaigns Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" culture. Your expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when our customers need us. What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performanceExperience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsGraduate in any stream.Open to flexible shifts based on business requirements.Good verbal & written communication skills Qualification Any Graduation

We are looking for a highly skilled and experienced professional to join our team as a Kapture CX specialist. The ideal candidate will have a strong background in management consulting and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement effective solutions to complex business problems using expertise in management consulting. Conduct thorough analysis of customer interactions and provide recommendations for improvement. Design and deliver training programs to enhance employee skills and knowledge. Foster strong relationships with clients and stakeholders through excellent communication and interpersonal skills. Identify opportunities for process improvements and implement changes to increase efficiency. Job Requirements Proven experience in management consulting, preferably in a similar role. Strong understanding of customer experience principles and practices. Excellent communication, problem-solving, and analytical skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to multitask. Experience with data analysis and interpretation is an asset.

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Role: Customer Experience Executive (Inbound & Upselling) Location: Bangalore (Work from Office) About NoBroker: NoBroker is Indias first proptech unicorn, eliminating brokerage in real estate. Backed by top investors like Google and General Atlantic, we serve over 30+ lakh customers monthly across major Indian cities. Responsibilities:Handle inbound calls and resolve customer queries with professionalism. Coordinate with internal teams to ensure timely issue resolution. Upsell relevant services during customer interactions. Maintain accurate call logs and performance reports. Experience: Fresher - 1years Requirements: We are hiring 2 candidates with strong communication skills in Hindi, English, and Kannada Bachelors degree (preferred). Prior experience in customer support or sales. Good problem-solving and multitasking ability. Familiarity with CRM tools is a plus. Perks: Best salary structure in the market Rapid career growth opportunities Medical insurance Free lunch and snacks Regards Madhusudan Burman WhatsApp: +91 8109932989 Mobile: +91 8103518989 Email: madhusudan.b@nobroker.in

Responsibilities: * Develop & execute CRM strategy * Maximize customer satisfaction * Measure & report results * Manage customer relationships using CRM tools * Collaborate with sales & marketing teams Sales incentives

Owns and manages the customer experience for large (Maha) customers End to end responsibility for customer experience/ essential services Manager customer experience in compliance with all company procedures Manages the end to end shipment process in compliance with all company procedures. Owns all customer issues and facilitates their timely and effective solution by engaging relevant internal stakeholders. Identify and attract prospective strategic customers Collect and analyze sales data and trends Stay up-to-date with internal and external developments and suggest new ways to increase sales Publish regular insights reports to measure and track KPIs against benchmarks. Lead analytics presentations to business stakeholders. Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention Leverage CX data to identify opportunities to improve customer service and customer experience

Job description Lead and implement marketing for partnerships to grow Apple s subscription business and drive incremental media value. Develop plans and integration opportunities for key partnerships across international markets. You will work with partners to build effective go-to-market plans and a seamless customer experience. You will partner with regional, service and technical teams to establish marketing, communications and training frameworks. Aligning closely with Business Strategy and Planning you will develop key performance indicators, analyse opportunities, test different programs and partnerships and measure results. You will use data to modify and develop these programs to drive greater efficiency, scale and effectiveness and craft executive reports to demonstrate the ongoing impact of the programs implemented. Ensure a frictionless customer journey across all sign-up channels. Lead all aspects of marketing planning, from pre-launch through to launch and sustain. Collaborate cross-functionally both internally and externally and ensure collaborator roles and responsibilities are clear and adhered to. Foster both internal and external relationships to ensure smooth roll-out of planned partner launches and campaigns. Communicate results to management in a timely, concise and effective way. Continuously define standard process to improve live and future partnerships and campaigns. Work closely with our local business and editorial team to integrate local relevance in terms of local content and key cultural moments into our partner GTM roadmap. Minimum Qualifications Bachelors degree or equivalent experience in Business or related field. MBA or equivalent experience degree preferred. 10-15 years of experience building partnerships in the Consumer Tech, Carrier, and E Commerce space that create meaningful impact for the business and the ecosystem. Experience structuring mutually beneficial marketing partnerships and presenting premium brands within 3rd party environments. Can build strong relationships to optimally communicate Apple s platform message and benefits to partners. Strong business and strategic foresight with proven history of having successfully led large-scale marketing campaigns, programs or partnerships. Results-focused with an impeccable attention to detail, remarkable follow-through and an ability to focus on the customer experience. Proven in driving outstanding marketing campaigns across digital, traditional media and retail channels. Is willing to travel to meet partners across the country Preferred Qualifications Passionate about Apple brand with a deep understanding of the digital software and media landscape and Apple s role within it. Persuasive and effective at interacting with all levels of the partner organisation, from analyst to director to C suite level. A hands-on demeanour who can work cross-functionally within a global organisation. Organised, able to adapt quickly and comfortable dealing with ambiguity. Extraordinary written, communication and presentation skills.

Job description You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Preferred Qualifications You can: Demonstrate technical expertise of Apple products and services. Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. Navigate customer service issues with care and strong interpersonal skills. Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. Work in a fast-paced environment and balance multiple tasks at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be trusted with sensitive or confidential information, keeping with Apple s core values. Be curious and open to learning from others and helping each other grow.

You will be part of the team at CollegeDekho, India's leading college enrollment and learning marketplace, contributing to the democratization of Higher Education and Career guidance in the country. Founded in 2015 by Ruchir Arora, Saurabh Jain, and Rohit Saha, CollegeDekho aims to create a globally trusted student guidance ecosystem. By leveraging our proprietary technology, AI-based chatbot, and content, we facilitate the connection between prospective college students and institutions. Our innovative Common Application Form allows students to apply to multiple colleges seamlessly, a pioneering solution in the industry. With our latest initiative, CollegeDekho Assured, we offer students learning opportunities and guidance that prepare them for the job market, revolutionizing their college admission and career journey. Your responsibilities will include classroom teaching and facilitating foundational subjects in FinTech, delivering programs such as BBA FinTech & MBA FinTech, creating curriculum content, conducting workshops and master classes in FinTech, Customer Experience, Design Thinking, and related subjects. You will mentor and prepare students for internships and placements, ensuring adherence to Partnered University norms of examination, evaluation, and academic administration. Guiding students through live projects, assignments, and providing personal counseling and support will be integral to your role. It will be your responsibility to maintain class records, assess student performance, and liaise with the Academic Head and Dean of Partnered University. To excel in this role, you must be committed to our mission and values, demonstrating a passion for facilitating learning and empowering students on their educational journey. Upholding ethics, integrity, and ethical practices in all interactions with students, colleagues, and external stakeholders is paramount. Effective communication skills, both written and oral, are essential, with the ability to adapt your style to different audiences and actively listen to others. If you are enthusiastic about education, student empowerment, and are looking to make a meaningful impact in the field of higher education, we welcome you to join our dynamic team at CollegeDekho.,