16637 Customer Experience Jobs - Page 6

Mail:- [HIDDEN TEXT] Floor Manager oversees daily operations, staff, and customer experience in retail, hospitality, or production, ensuring smooth workflow, policy adherence, and efficiency by managing staff schedules, resolving issues, maintaining standards (cleanliness, merchandising), and boosting sales/service through training and coordination, acting as the link between management and front-line staff. Key duties include handling customer complaints, training/coaching employees, managing inventory/stock, enforcing safety, and optimizing floor presentation for better sales and satisfaction. Key Responsibilities:Staff Management: Hiring, training, scheduling, coaching, performance review...

We’re hiring Operations Lead with 8+ years' experience proficient in Branch operations and Customer Service. productivity and performance management in NBFC / Bank sector https://mycredila.darwinbox.in/ms/candidate/careers/a685bd0f808608

The GCMS BizOps team is looking for a Site Reliability Engineer/leader who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can? Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team member with an appetite for change and pushing the boundaries of what ca...

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.

Contact HR Muskan 93809780847 or 7090020000 WhatsApp if the line is engaged. Hiring for Customer Support Executives for International Airline (Immediate Joiners) Work Location: Bangalore / Manyatha Job Description & Requirements We are looking for enthusiastic and customer-focused individuals to join our Airline Customer Support team in Bangalore. Excellent communication skills in English Rotational Shifts 5 Days work from Office 2 way CAB Qualification Undergraduate/Graduate Contact HR Muskan 93809780847 or 7090020000 WhatsApp if the line is engaged. Walk-in: Job Shop, 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore 560043 Apply: jobshop.ai

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer maintenance of all customer data documentation and MIS collection targets reduction in escalations closure of escalations in a sustainable manner handing over of units within 30days from FIS date and registration of the unit within the specified timelines Metrics / KPIs: Mean time for ticket closure Reduction i...

Key Responsibilities Sales Business Development Drive insurance sales through assigned bank branches Identify customer needs and recommend suitable life / health / general insurance products Achieve monthly and annual sales targets as per bancassurance plans Relationship Management Build and maintain strong relationships with branch staff and relationship managers Support bank teams with product knowledge, sales pitches, and customer meetings Act as a single point of contact for bancassurance-related queries at the branch Customer Engagement Service Conduct customer meetings, need analysis, and product presentations Support customers with policy issuance, documentation, and onboarding Ensure...

Key Responsibilities Loyalty Program Execution Support day-to-day execution of customer loyalty and engagement programs Coordinate with internal teams and external vendors for campaign rollouts and fulfillment Ensure accurate setup and execution of loyalty offers, rewards, and promotions Campaign Customer Analytics Support Assist in segmentation and targeting for loyalty campaigns Track campaign performance, redemption rates, and customer response metrics Prepare MIS reports, dashboards, and performance summaries Partner Vendor Coordination Liaise with loyalty partners, vendors, and agencies for reward fulfillment and operations Support contract adherence, SLA tracking, and issue resolution ...

Key Responsibilities Strategic Account Leadership Own and execute end-to-end account strategies for assigned key accounts, including growth, retention, and profitability plans Build long-term, trust-based relationships with senior client stakeholders and decision-makers Act as the primary escalation point for complex client issues and high-impact negotiations Revenue Growth Commercial Performance Deliver against annual revenue, margin, and growth targets for key accounts Identify upsell, cross-sell, and expansion opportunities aligned with client business objectives Lead contract renewals, pricing discussions, and commercial negotiations Cross-Functional Collaboration Partner with Sales, Pro...

1) Job Purpose Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training 3) Job Context Major Challenges: Job Context: Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction. Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator. A...

Assist in the formulation and development of food prototypes using modified tapioca starches, plant proteins, natural flavor extracts, texturizing agents, dairy starter cultures, natural colors, cocoa powder, hydrocolloids, and other specialty ingredients. Conduct laboratory trials to evaluate ingredient functionality, stability, and sensory attributes in various food applications. Support technical documentation, including formulation reports, test results, and application guidelines. Collaborate with the team to optimize recipes and troubleshoot formulation challenges based on customer requirements. Assist in sensory evaluations, shelf-life studies, and other analytical tests to assess pro...

As a Sales Executive at lexlegis.ai, you will be responsible for driving the sales of our AI-powe'red products and services to businesses across various industries. This is an excellent opportunity for freshers or individuals with relevant experience to build a career in the rapidly growing field of legal tech. Key Responsibilities: Lead Generation: Identify and generate new business opportunities within the legal and compliance industry. Client Interaction: Develop and maintain strong relationships with key decision-makers and stakeholders in target organizations. Sales Strategy: Contribute to the development and execution of sales strategies to achieve revenue targets and company goals. Pr...

Job Summary: The Process Trainer is responsible for delivering end-to-end process training to new hires and existing employees, ensuring they are fully equipped with product, process, and system knowledge. The role focuses on improving performance, quality, and productivity through effective training interventions. Key Responsibilities: Deliver induction, process, and refresher training for new and existing employees Develop and update training materials such as SOPs, PPTs, manuals, and job aids Conduct assessments, certifications, and knowledge checks Provide post-training support, coaching, and nesting assistance Analyze performance gaps and recommend training solutions Coordinate with Ope...

Job Summary: The Team Leader Operations is responsible for managing daily operational activities, leading a team to achieve performance targets, ensuring service quality, and driving continuous improvement. The role involves people management, process adherence, client satisfaction, and operational excellence. Key Responsibilities: Lead, coach, and supervise a team of executives/associates to meet productivity and quality targets Monitor daily operations, workloads, and service levels Ensure adherence to SOPs, SLAs, and company policies Conduct regular team meetings, performance reviews, and feedback sessions Track KPIs such as AHT, TAT, quality scores, attendance, and shrinkage Handle escal...

Financial Planning & Analysis work focuses on short and long-term financial planning and/or financial analysis of business operations for the purpose of measuring and forecasting future business performance This includes: ?Analysis of internal financial information (e g , profit loss accounts, financial statements, working capital, costs, prices, expenses, revenues, rates of return, etc ) Analysis of external economic conditions and their impact on business operations (e g, inflation, interest rates, exchange rates, etc ) Financial modeling to measure and forecast potential impacts of financial transactions and corporate development activitiesExperienced Specialist in one specialized discipl...

Recruiting is a specialized area of staffing and recruiting focused on attracting and placing prospective employees including: ?Promoting the organization??s image as a desirable place to work ?Attracting, recruiting, screening, and interviewing candidates ?Recommending placement of internal and external candidates for entry-level and experienced positions ?Referring applicants for particular job openings, administering pre-employment tests, checking references, conducting exit interviews for candidates declining offers, and providing feedback to unsuccessful candidates ?May assist with job advertising and postingPositions on this level have comprehensive knowledge of the specific discipline...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines Will most often be a driving force behind the development of new solutions for programs, complex ...

Software Development Engineering (High Tech) focus on developing multiple types/categories of software including end-user applications and operating systems/utility software, that provides a platform for running end user applications for sale to external customers The work includes: Conducting requirements gathering and analysis to understand the domain of the software problem and/or functionality, the interfaces between hardware and software, and the overall software characteristics Using programming, scripting, and/or database languages to write the software code Supporting software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to s...

Job Summary: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions and operational processes. The role ensures adherence to quality standards, compliance requirements, and client expectations while driving continuous improvement. Key Responsibiities: Monitor and evaluate calls, emails, chats, and tickets for quality and compliance Score interactions based on defined quality frameworks and KPIs Provide constructive feedback and coaching to agents and team leaders Identify quality gaps, trends, and root causes of defects Conduct calibration sessions with operations and clients Prepare daily, weekly, and monthly quality reports and das...

Job Summary: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions and operational processes. The role ensures adherence to quality standards, compliance requirements, and client expectations while driving continuous improvement. Key Responsibilities: Monitor and evaluate calls, emails, chats, and tickets for quality and compliance Score interactions based on defined quality frameworks and KPIs Provide constructive feedback and coaching to agents and team leaders Identify quality gaps, trends, and root causes of defects Conduct calibration sessions with operations and clients Prepare daily, weekly, and monthly quality reports and da...

Job Summary: The Team Leader Operations is responsible for managing daily operational activities, leading a team to achieve performance targets, ensuring service quality, and driving continuous improvement. The role involves people management, process adherence, client satisfaction, and operational excellence. Key Responsibilities: Lead, coach, and supervise a team of executives/associates to meet productivity and quality targets Monitor daily operations, workloads, and service levels Ensure adherence to SOPs, SLAs, and company policies Conduct regular team meetings, performance reviews, and feedback sessions Track KPIs such as AHT, TAT, quality scores, attendance, and shrinkage Handle escal...

Training: Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. Set proper expectations, provide clear status communications, and manage rel...

As a Customer Experience Specialist at Karat, you will provide real-time support to candidates and Interview Engineers during live technical interviews via chat and email. This team operates 24 hours a day to support our global operations and further the impact of Karats fair, predictive, and enjoyable interview philosophy. This is a metrics-driven role where youll balance speed, quality, and accuracy, adhering to standard operating procedures to meet rigorous Service Level Agreements (SLAs). Deliver timely support via email and chat that reflects Karats brand voice while consistently meeting SLAs. Triage and route inquiries to the right internal teams. Adhere to standard operating procedure...

This role is for the AFT Inbound Foundations and Routing team (IBFR) team which is responsible to build core software components/services that orchestrate the movement of inventory within a warehouse and interfacing with sortation and SCOT systems for high fidelity promise and planning decisions. Worldwide, the IBFR team supports 570+ FCs across NA, EU and JP regions. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry throu...

We are seeking an experienced and results-driven Brand Strategist to join our dynamic team. In this role, you will be responsible for developing and presenting innovative brand strategies based on client briefs. If you are a tech-savvy, trend-forward professional with a passion for enhancing customer experience, we would love to meet you. Key Responsibilities: Develop, plan, and present comprehensive digital marketing strategies to clients Formulate strategies across various digital marketing channels Measure and track ROI and KPIs to assess the effectiveness of campaigns Prepare and manage the digital marketing budget to ensure cost-effective campaign execution Develop and execute strategie...