13485 Customer Experience Jobs - Page 6

Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide information to assist in the feedback and formal education process of individuals on the phone. Implement short to medium term activities within the business area or support sub-functions in line with department strategy. Lead a team of Specialists, sometimes with several hierarchical levels, taking full responsibility for employee lifecycle. Ensure appropriate policies, processes, and standards are developed and implemented to support tactical direction. Job Requirements Minimum 5...

Roles and Responsibility Develop and implement effective strategies to achieve business objectives. Lead and manage a team of customer service representatives to ensure high-quality support. Analyze customer feedback and implement changes to improve satisfaction. Collaborate with other departments to resolve issues and enhance overall performance. Train and develop team members to improve their skills and knowledge. Monitor and report on key performance indicators to identify areas for improvement. Job Requirements Proven experience as a Team Leader or in a similar role. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priori...

Roles and Responsibility Manage and supervise a team of customer support representatives to ensure excellent customer service. Develop and implement process improvements to increase efficiency and productivity. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve customer complaints and issues. Train and coach team members to enhance their skills and performance. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or similar role in customer service or operations management. Strong knowledge of customer service principles and practices. Excellent communication and leadership sk...

Roles and Responsibility Conduct requirements gathering and analysis to understand the domain of the software problem and/or functionality. Use programming, scripting, and/or database languages to write software code. Support software testing, deployment, maintenance, and evolution activities by correcting programming errors and responding to scope changes. Apply knowledge of software development best practices, including coding standards, code reviews, source control management, build processes, testing, and operations. Develop and maintain large-scale data systems, ensuring scalability, reliability, and performance. Collaborate with cross-functional teams to identify business requirements ...

Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall operations. Train and coach new hires to ensure they meet performance expectations. Monitor and report on key performance indicators to identify areas for improvement. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Strong knowledge of customer service principles a...

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to identify the best candidates. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to optimize the hiring process. Job Requirements Strong knowledge of HR principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experie...

Roles and Responsibility Manage and coordinate external hiring processes for international clients. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with key stakeholders, including hiring managers and candidates. Conduct interviews and assessments to identify the best candidates. Collaborate with internal teams to ensure seamless integration of new hires. Analyze and report on hiring metrics to inform future recruitment decisions. Job Requirements Strong understanding of international recruitment trends and practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong pro...

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to resolve customer complaints and concerns. Develop and maintain technical documentation and knowledge base articles. Analyze and report on customer feedback and trends to improve service quality. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. ...

Roles and Responsibility Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Coach and mentor team members to help them develop their skills and career goals. Ensure compliance with company policies and procedures, as well as relevant laws and regulations. Job Requirements Proven experience in customer service, with a minimum of 2 years in a...

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide technical and non-technical customer support via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Analyze and resolve customer issues in a call center environment. Supervise less experienced professionals and provide professional expertise. Ensure operational excellence and adherence to set principles. Job Requirements Comprehensive knowledge of CRM/IT Enabled Services/BPO industry practices and processes. Strong leadership and team management skills with the ability to motivate and inspi...

Roles and Responsibility Manage and oversee daily operations to ensure high-quality service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify growth opportunities. Build and maintain strong relationships with clients and stakeholders. Monitor and report on key performance indicators to optimize results. Job Requirements Proven experience in client servicing, focusing on customer relationship management. Strong understanding of IT enabled services and BPO operations. Excellent communication, interpersonal, and problem-solving ...

Roles and Responsibility Develop the core technical platform, capabilities, and services that support business processes and data. Map relationships between IT platform/infrastructure components, including Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks. Identify key technology interactions and dependencies across systems/platforms impacting integration, compatibility, and performance targets. Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives. Implement short to medium term activities within the business area or support sub-functions in line with department strategy. Lead a team of ...

Roles and Responsibility Manage and oversee daily operations for smooth functioning. Develop and implement process improvements to increase efficiency. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify areas for improvement. Implement and maintain quality control measures. Lead and motivate a team of professionals to achieve exceptional results. Job Requirements Proven experience in operations management with a minimum of 10 years. Strong leadership and management skills. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Experience in managing international operations is an...

Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement effective strategies to improve customer satisfaction and loyalty. Analyze customer feedback and provide insights to enhance the overall customer experience. Collaborate with cross-functional teams to resolve complex customer issues and improve process efficiency. Coach and train team members to enhance their skills and performance. Monitor and report on key performance indicators to identify areas for improvement. Job Requirements Minimum 2 years of experience in customer service, preferably in a team lead or supervisory role. Strong knowled...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Strong knowledge of customer service principles and practice...

Roles and Responsibility Conduct thorough analysis of financial transactions to identify potential fraudulent activities. Develop and implement effective strategies to prevent fraud and minimize losses. Collaborate with cross-functional teams to resolve complex issues and improve processes. Stay up-to-date with industry trends and best practices in fraud prevention. Provide expert guidance on fraud detection and investigation techniques. Analyze data to identify patterns and trends in fraudulent behavior. Job Requirements Strong knowledge of international finance and banking regulations. Proven experience in fraud prevention or a related field. Excellent analytical and problem-solving skills...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and performance. Participate in training sessions to enhance skills and knowledge. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Ability to adapt to changing s...

Roles and Responsibility Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and evaluate team performance, providing feedback and coaching as needed. Collaborate with other departments to ensure seamless operations and resolve issues promptly. Analyze customer complaints and feedback to identify areas for improvement. Implement process improvements to increase efficiency and reduce costs. Job Requirements Proven experience as a Team Leader or in a similar role, with at least 2 years of experience. Excellent communication, leadership,...

Roles and Responsibility Develop and implement comprehensive training programs for employees. Conduct needs assessments to identify skill gaps and create targeted training solutions. Design and deliver discipline-specific professional and process/tool knowledge training. Provide non-technical training on general workplace standards, processes, and tools. Lead a team of specialists, including coaching, mentoring, and training others. Ensure the implementation of short to medium term activities within the business area or support sub-functions. Job Requirements Minimum 2 years of experience in training and development, preferably in an international setting. Strong understanding of CRM/IT enab...

Roles and Responsibility Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Coach and mentor team members to help them develop their skills and career goals. Ensure compliance with company policies and procedures, as well as relevant laws and regulations. Job Requirements Proven experience as a Team Leader or in a similar role, with at least 2 y...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and evaluate team member performance, providing feedback and coaching as needed. Collaborate with other departments to ensure seamless operations and resolve customer complaints. Analyze customer feedback and suggest improvements to processes and procedures. Ensure compliance with company policies and procedures, maintaining high standards of quality and integrity. Job Requirements Proven experience in customer service, with at least 2 years in a leadership r...

Roles and Responsibility Manage and lead a team of customer support agents to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Strong knowledge of customer service principles and practices. Excell...

Roles and Responsibility Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other departments to ensure seamless service delivery and resolve customer complaints. Coach and mentor team members to improve their communication and problem-solving skills. Analyze team metrics and provide insights to management on trends and areas for improvement. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing e...

Roles and Responsibility Manage and supervise a team of customer support representatives to ensure excellent customer service. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to improve customer satisfaction. Collaborate with other teams to resolve complex customer issues. Train and coach new hires to ensure they meet performance standards. Monitor and report on key performance indicators to senior management. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Strong knowledge of customer service principles and practices. Excellent communication and leadershi...

Roles and Responsibility Analyzes contact center trends, including call volume, patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to meet business unit objectives. Recommends operational improvements based on analysis results. Develops knowledge base from professional/university degree and practical professional experience. Leads a team of more junior co-workers and sets day-to-day operational objectives. Continuously improves day-to-day activities/processes. Job Requirements Minimum 1 year of experience in scheduling, forecasting, or analysis. Strong analytical and problem-solving skills with attention ...