13485 Customer Experience Jobs - Page 5

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and support. Analyze and resolve complex customer issues via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments. Provide technical and non-technical customer support in a walk-in service center. Job Requirements Comprehensive knowledge of CRM/IT Enabled Services/BPO operations. Strong leadership skills with the ability to manage a team of Individual Contributor co-workers. Excellent comm...

Roles and Responsibility Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation. Provides effective and timely resolution of users' problems, queries, or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Develops own knowledge, shares best practices, and develops relevant solutions. May set day-to-day operational objectives as a formal team leader of more junior co-workers. Continuously improves day-to-day activities and processes. Job Requirements Minimum 2 years of practical professional experience in a particular area. Knowledge base typically acquired fro...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Ex...

Roles and Responsibility Monitor calls to ensure adherence to quality standards and identify areas for improvement. Coach and train team members to enhance their performance and knowledge. Develop and implement effective quality control processes to improve customer satisfaction. Collaborate with the operations team to resolve issues and implement changes. Analyze data and trends to identify opportunities for process improvements. Provide feedback and constructive criticism to team members to help them grow professionally. Job Requirements Minimum 5 years of experience in quality assurance, preferably in a similar role. Strong knowledge of quality control processes, including call monitoring...

Roles and Responsibility Conduct thorough quality checks on customer interactions to ensure high standards. Analyze data and trends to identify areas for improvement and implement changes. Collaborate with team members to develop and implement process improvements. Develop and maintain quality metrics and reports to track performance. Provide coaching and feedback to team members to enhance their skills. Identify and escalate issues or concerns to senior management as needed. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Ability to adapt to changing prio...

Roles and Responsibility Oversee all operational support aspects of the contact center. Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems. Implement and manage contact center quality issues and support systems. Monitor training programs across the contact center. Develop and implement relevant solutions based on best practices. Lead a team of junior co-workers and set day-to-day operational objectives. Job Requirements Minimum 1 year of experience in real-time analysis or a related field. Strong knowledge of CRM/IT enabled services/BPO industry trends and technologies. Excellent communication and leadership skills. Ability to work indep...

Roles and Responsibility Organize project teams, assign individual responsibilities, develop project schedules, and determine resource requirements. Monitor and report on project status, including cost, timing, and staffing. Ensure adherence to internal and external quality standards, such as ISO. Identify and resolve obstacles to completing projects on time and within budget. Manage multiple, interrelated projects, including business transformation projects. Integrate vendor tasks into the project plan and track/review vendor deliverables. Job Requirements Minimum 1 year of experience in project management or a related field. Strong knowledge of project management principles and practices. ...

Roles and Responsibility Perform specialized HR consulting and coaching services for business leaders. Enable business change by supporting talent aspects of organizational structure changes and talent integration related to mergers and acquisitions. Advocate for HR programs, communicating their business value and managing rollouts to minimize disruptions. Partner with the business and talent management/staffing and recruiting teams on key talent initiatives such as workforce planning, high-potential employee development, and succession planning. Implement short to medium term activities within the business area or support sub-functions in line with department strategy. Lead a team of specia...

SUMMARY Hiring: Technical Support Associate International (US) Process Work from Office Location: [Kolkata] Mode: Work from Office (WFO) Shift: 24 7 Rotational (including night shifts) Joining: Immediate or within 15 days About the Role We are hiring smart and energetic Technical Support Associates to join our US-based process. If you have good communication skills, basic technical understanding, and are ready to work in a dynamic environment this opportunity is for you! Key Responsibilities: Handle technical support queries from international customers Provide prompt resolutions via calls and emails Maintain high-quality customer experience and professionalism in every interaction Requireme...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

Area Sales Manager leads their team of Sales Managers and is responsible for expansion of business in the area to achieve CVCE loans volumes with a balanced mix of new and used CVCE asset funding with optimal channel mix The incumbent will be responsible for the guide their team and ensure productivity of all on roll and off roll resources to achieve targets of all key metrics Details of the Role Department Retail Lending Grade M/ SM/ AVP Sub-Department RL- Wheels Reporting (Business) SM/ AVP/ VP Location Mumbai Reporting (Matrix) Business Goals & Profitability Responsible for driving volume targets of CVCE loans Business in the area ensuring right business mix of New and Used with required ...

The Mortgages department is a part of the Retail Lending business of the bank and offers Asha Home Loans to all segments including affordable segment of customers Pan India This role is responsible for achieving business goals within laid down compliance norms through adoption of transformation within Asha Home Loan business Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- ASHA Home Loan - Branch Reporting (Business) M/SM/AVP Location Pan India Reporting (Matrix) Business Goals and Profitability Meet assigned disbursement targets by sourcing Asha home loan business through designated branches Ensure daily follow-up and engagement with branch staff to...

Business Goals & Profitability Responsible for driving volume targets of Auto Business in the allocated zone by ensuring right business mix of New and Used with required channel mix, quality sourcing, yield and fee, cost of acquisition and credit cost and throughput of each resource to reduce processing cost Responsible for resolution of non-starter and 30+ DPD cases in synergy with Collections Team Ensure PDD collection is within threshold Ensure risk and compliance through timely and satisfactory closure of internal audit and regulatory points Establish relationship and enhance engagement with OEM counterparts at regional level to improve market share Regular engagement with Circle Heads a...

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The center of all client engagements will be to ensure superior customer experience Develop and maintain business rela...

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The center of all client engagements will be to ensure superior customer experience Develop and maintain business rela...

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The center of all client engagements will be to ensure superior customer experience Develop and maintain business rela...

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The center of all client engagements will be to ensure superior customer experience Develop and maintain business rela...

Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The center of all client engagements will be to ensure superior customer experience Develop and maintain business rela...

As a Strategy Consultant at IBM, you'll play a vital strategic role in helping clients transform their digital customer experience. Primary responsibilities include: MBA from Tier 1 institute with 4-7 years of experience in leading advisory consulting firms in areas like AI, Corporate/Business Strategy, IT Strategy, Platform Eco Strategy, Digital Reinvention, Process and Operations Transformation, etc. Flexibility to work with cross-functional teams and industries/domains as per engagement requirement Brings together business strategy, data architecture, and marketing technology Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional exper...

About the job: The Red Hat IT team is looking for a Senior Salesforce Application Engineer to join our team. In this role, you will be responsible for designing, developing, and implementing customized solutions on the Salesforce platform. You will have excellent communication skills and technical expertise and provide best practice recommendations for integration and application development, deployment, and iterative refinement. Youll work actively as a part of a scrum team to complete configuration and development as well as define end to end process implementation strategies. As a Senior Salesforce Developer, youll have high visibility within IT and our business stakeholder teams. What yo...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and accurate information about products or services. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to resolve customer issues. Maintain high levels of product knowledge to effectively support customers. Consistently meet or exceed performance metrics, such as first call resolution rate and customer satisfaction scores. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple interactions simultaneously. Strong problem-solving and analytical skills. Pro...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and promptly. Provide exceptional customer service through various channels, including phone, email, and chat. Troubleshoot and resolve complex customer complaints and concerns. Collaborate with internal teams to enhance overall customer experience. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to stay current with industry trends and best practices. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and ana...

Roles and Responsibility Coordinate and implement quality control processes to ensure high standards of service delivery. Develop and maintain quality metrics and reports to track performance and identify areas for improvement. Collaborate with teams to resolve customer complaints and concerns in a timely and professional manner. Conduct regular audits and assessments to ensure compliance with quality standards. Provide training and coaching to team members on quality procedures and best practices. Analyze data and trends to identify opportunities for process improvements. Job Requirements Proven experience in quality assurance or a related field, with at least 2 years of experience. Excelle...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and accurate information about products or services. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to resolve customer issues. Maintain high product knowledge to effectively support customers. Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and collaborate with colleagues. Strong problem-solving and analytical skills. Adaptability to changing situations ...

Roles and Responsibility Provide exceptional customer service and support through various channels. Resolve complex customer complaints and issues professionally and courteously. Collaborate with internal teams to improve overall customer experience. Develop and maintain thorough knowledge of products and services. Identify and escalate potential issues to senior management. Analyze customer feedback and suggest improvements. Job Requirements Excellent communication and interpersonal skills are essential. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills are required. Experience with CRM software and other custo...