5186 Customer Experience Jobs - Page 5

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Sprinklr Professionals in the following areas : Job description: We are seeking a highly skilled Sprinklr Technical Analyst responsible for the global Social Media Management platform of client KGaA. The ideal candidate will have extensive expertise in Sprinklr Advertising, Social, and Marketing, and is familiar with Social listening from an administrative/technical perspective, with a primary focus on Ads, followed by Social and Marketing effectively serving as a Social Media IT/Operations/Admin specialist. Key Responsibilities: Act as a platform administrator and technical expert for Sprinklr ads, Social, Marketing, and Social listening module Lead user onboarding, ensuring seamless access and comprehensive training and enablement for new users Configure and maintain Sprinklr platform to align with business requirements and enhance operational efficiency Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions Manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards Perform initial triage on the issues and provide technical/functional solution to the reported issues/requests. Build and maintain strong stakeholder relationships, serving as a trusted advisor for Sprinklr topics Independently manage critical issues Actively co-ordinate with the Sprinklr team for operational priorities and result-oriented outcomes Ensure compliance with set incident management and change request management processes Work with various internal and external teams to execute platform upgrades, platform data migration and integrations Knowledge on integration of the Sprinklr platform to enterprise platforms/applications (CRM, Marketing, Analytics, DAM, AI, Looker Studio etc.) Actively contribute to the social media strategy of the company Develop procedures and processes for pro-active monitoring of the platform and derive meaningful insights from the platform usage trends and make suggestions for utilization Stay informed about new applications and tools, demonstrating a proactive approach to learning and adaptation. Exhibit strong organizational skills and a team player mentality to foster collaboration. Solve problems effectively and develop solution-oriented strategies for challenges. Writing basic software programs for enabling end user executable macros will be an added advantage Key Skills : Good stakeholder management experience Exceptional time management skills and a results-driven mindset Quick decision-maker with a proactive approach to problem-solving. Experience in programming search queries and conducting own analysis Confident, professional, and courteous communication (verbal and written) with fluency in English Understanding of enterprise software support processes and tools Knowledge of the Microsoft suite (Excel, PowerPoint, Word, Teams) Well-versed with Social Media channels (Facebook, Twitter, Instagram, YouTube, LinkedIn etc.) and their usage as business channels Qualifications: 3+ years of experience in Sprinklr software technology delivery with minimum 5+ years of experience in Social Media landscape(Radian6, TweetDeck, Hootsuite, Sprout Social, etc.), social Look for the following keywords in potential profiles: Sprinklr Configurations Setting up approval workflows in Sprinklr Setting up content journey in Sprinklr Setting up Ads initiative Ads setup Media plan and budget User onboarding and training Converting business requirements into scalable configurations Building reporting and engagement dashboards Building engagement or monitoring workflows Experiences in setting up macros, custom fields, rules, roles, user journeys, ad accounts, ad sets and campaigns Troubleshooting Setting up workflows for dark posts, sponsored posts, and boosted posts Experience in using JIRA, ServiceNow, AI tools and Microsoft tools is an added advantage. Essential keywords lsocial listening & customer experience Bachelor s degree in Engineering/Master of Business Administration Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

As a Technical Program Manager at Amazon, you will lead complex, cross-functional technology projects from inception to delivery. You ll work closely with engineering, product, and business teams to define requirements, manage project schedules, and ensure timely execution. Your role will involve identifying risks, resolving technical challenges, and driving continuous improvements to deliver scalable and innovative solutions. Strong communication and leadership skills are essential to influence stakeholders and deliver results in a fast-paced environment Drive Retail Technology Programs: Lead end-to-end delivery of complex, cross-functional programs focused on enhancing Amazons retail systems, such as pricing, catalog, supply chain, or customer experience. Cross-Team Collaboration: Partner with product, engineering, operations, and business teams to align on customer and business goals, ensuring seamless integration across Retail systems and services. Requirements Gathering & Roadmapping: Define and document detailed technical and functional requirements for retail initiatives, translate business needs into executable project plans, and drive roadmap alignment. Risk & Dependency Management: Identify technical risks, manage cross-team dependencies (e.g., inventory systems, vendor platforms), and implement mitigation strategies to ensure successful program execution. Stakeholder & Leadership Communication: Maintain clear and timely communication with stakeholders, including updates on progress, risks, and delivery timelines tailored for both technical and non-technical audiences. Operational Excellence & Scalability: Champion process improvements and scalable solutions to drive efficiency in retail operations, reduce defects, and improve customer outcomes. Data-Driven Execution: Leverage data to inform decisions, monitor program impact, and continuously optimize performance across retail initiatives. Technical Depth & Retail Context: Understand underlying retail system architecture and collaborate with engineers to make informed trade-offs, ensuring alignment with Amazons customer-obsessed retail vision 3+ years of technical product or program management experience 2+ years of software development experience 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 3+ years of working directly with engineering teams experience

Were seeking a Senior Software Development Manager to lead our 3rd Party Supply Quality (3PSQ) and Traffic Quality Integrations & Activations (TIA) programs within Amazons Advertising Supply Quality organization. This critical leadership role, you will lead development of advertiser facing pre-bid controls and post-impression products across traffic quality, viewability, brand safety, and contextual segments from 3P vendors. Besides this, you will also lead the code engineering initiative that safeguards Amazon Advertising business mitigating invalid traffic (IVT) and low-quality supply (LQS) by leveraging advanced solutions developed by science and forensics. The role combines strategic vision, technical expertise, and business acumen to enhance advertiser trust, improve ad performance, and safeguard Amazons multi-billion dollar advertising business across Amazon DSP and Sponsored Ads. Success in this position requires extensive collaboration across the organization and with external partners. Youll work closely with Product, Business Development, Legal, Privacy, and Finance teams to align external capabilities with Amazons goals. Youll partner with industry-leading vendors and ad servers to develop sophisticated detection models, interface with client-facing teams to address quality concerns, and engage with industry partners and standard-setting organizations to influence best practices. The role demands someone who can navigate complex stakeholder relationships, influence and drive technical excellence across multiple teams while maintaining strong relationships with external partners and vendors. Define and execute the strategic vision for the responsible programs, including architectural transformations to support vendor products and industry-leading invalid traffic detection Lead development of privacy-safe integration solutions for third-party vendors and ad servers, balancing performance, scalability, and data protection *Develop strategic partnerships with industry-leading vendors and represent Amazon in industry forums Provide technical expertise and leadership throughout the product life cycle, influence software engineering best practices for your team and own operational metrics and excellence. *Drive the culture of research and innovation in the team. Build and maintain world-class customer experience and operational excellence for your deliverables. *Hire, manage, mentor and grow a high performance team of Managers, Software Engineers, QA and other related job roles 10+ years of engineering experience 5+ years of engineering team management experience 10+ years of planning, designing, developing and delivering consumer software experience Experience partnering with product or program management teams Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience managing multiple concurrent programs, projects and development teams in an Agile environment Experience partnering with product and program management teams Experience designing and developing large scale, high-traffic applications Deep understanding of programmatic advertising and ad tech solutions

About the Role Account ManagementBrand Specialist As a Brand Specialist you would be a part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon AVS vendors. AVS team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on operational aspects of managing the customer relationships with our vendors. You will conceive, create and analyze a wide range of marketing activities/campaigns to grow the vendor s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, you will look into operational aspects of vendor s business with Amazon, root cause analysis of issues and opportunities affecting business. Timings will be as per EU shift, 12:00 pm IST to 9:00 pm IST Establish long term partnerships with key vendor partners for the group of vendors handled. Partnering with the Retail Category Team and build successful communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Conduct deep dive analysis on vendor issues and publish recommendations and action plans based on data to improve vendor experience. Success will be measured by the performance of your vendors on input metrics and impact on creating a great customer experience for buying consumers. Conduct regular WBRs, MBRs with the vendors, highlight business metric performance and building action plans. Experience with Excel 1+ years of Account Management/Vendor Management 3+ years of Account Management/Vendor Management

Amazon.com, Inc. is a US-based multinational e-commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon is seeking Area Manager for one of its Fulfillment Center(FC). Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. Proactively identify and lead process improvement initiatives and Lean tools Other requirements: Direct management experience for employees and their performance Experience with performance metrics and process improvement (how, when, who) Candidates must be flexible to work on weekends and/or shifts Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan. Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Able to address operational issues affecting functional area. 2+ years of employee and performance management experience Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays 1+ years of performance metrics, process improvement or lean techniques experience

CS & OTC Associate Do you like to work as an integral part of the Customer Service Order to Cash department Would you like to provide outstanding customer experience to our internal and external customers About Team Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience. About the role As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books). You will contribute to reporting and analytics efforts, generating regular and ad-hoc reports to support decision-making. You ll analyze data to identify trends, flag anomalies, and uncover opportunities for process improvements. Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle. In addition to you will play a key role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements . Responsibilities Generate and maintain basic operational and performance reports (daily/weekly/monthly) Take prompt action based on report outcomes or escalations flag issues, follow up with concerned teams, and support resolution Share summarized updates and status reports with Team Leads and other stakeholders Always maintain Customer experience Ensure all the assigned activities orders / emails are processed within the agreed TAT & quality. Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Develop in-depth knowledge of their process/business. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs Understand and have end to end process knowledge for the process. Ensure all assigned application UATs are completed within schedule. Ensure Quality Audited whenever required for the team Be the key resource and support for the Account Manager in the sales process. Requirements 1 to 2 years of experience (preferably in Customer Support) Willingness to work in shifts Basic understanding of operational reporting and ability to identify and escalate trends Have good experience in a customer service or customer-facing role. Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment. Proficiency in Microsoft Office, especially Excel (e.g., filters, pivot tables, basic formulas). Be fluent in English, verbal and written and have excellent all-round communication skills. Able to work as a team player and to effectively collaborate within a matrix organization. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for You We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you, your immediate family, and parents. Enhanced Health Insurance Options Competitive rates negotiated by the company. Group Life Insurance Ensuring financial security for your loved ones. Group Accident Insurance Extra protection for accidental death and permanent disablement. Flexible Working Arrangement Achieve a harmonious work-life balance. Employee Assistance Program Access support for personal and work-related challenges. Medical Screening Your well-being is a top priority. Modern Family Benefits Maternity, paternity, and adoption support. Long-Service Awards Recognizing dedication and commitment. New Baby Gift Celebrating the joy of parenthood. Subsidized Meals in Chennai Enjoy delicious meals at discounted rates. Various Paid Time Off Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays. Free Transport pick up and drop from the home -office - home (applies in Chennai) About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the worlds grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers EEO Know Your Rights .

Job Purpose: This role is responsible for leading the strategy, development, and execution of digital lending products across Two-Wheeler Loan, Used Two-Wheeler Loan, Used Car Loan and other retail credit offerings. This role blends product innovation, customer experience, risk management, and digital transformation to drive growth and profitability. Key Responsibilities: Strategic Leadership: Define and execute the digital lending roadmap aligned with business goals Drive innovation in loan products, customer journeys, and digital platforms Lead cross-functional teams across product, tech, marketing, and operations Product Development: Design and launch retail loan products (Two-Wheeler, Used TW, Used Car etc.) with digital-first features Implement DIY and phygital (physical + digital) customer journeys Leverage data analytics and alternate credit scoring models Customer Experience: Optimize onboarding, application, and servicing processes for seamless digital engagement Personalize offerings based on customer segments and behavioral data Risk & Compliance: Collaborate with credit and risk teams to define underwriting policies Ensure compliance with regulatory standards and data privacy laws Channel Management: Expand acquisition through digital, branch, DSA, and fintech partnerships Build embedded finance and co-lending ecosystems Performance & Growth: Own P&L for digital retail lending products Design and launch schemes (Two-Wheeler, Used TW, Used Car etc.) with digital-first features Driving the business through field team Monitor KPIs including disbursements, yield, cost of acquisition, and NPA ratios Job Requirements: Bachelors degree in Finance, Business or Technology; MBA preferred 15+ years of experience in retail lending, fintech or banking Proven track record in launching and scaling digital lending platforms Strong understanding of credit risk, data analytics, and customer behavior Leadership experience in managing cross-functional teams Tech-savvy with a strategic mindset and customer-centric approach Strategic and analytical thinking Strong communication and interpersonal skills Problem-solving and decision-making skills Strong networking and People Management skills

We are looking for a skilled Engagement Manager to join our team at Techjays, a leading software product company. The ideal candidate will have 5-10 years of experience in the field. Roles and Responsibility Manage and maintain strong client relationships to ensure high levels of satisfaction and retention. Develop and implement effective engagement strategies to drive business growth and revenue. Collaborate with cross-functional teams to deliver exceptional customer experiences and solutions. Identify and pursue new business opportunities to expand the company's presence in the market. Analyze customer feedback and provide insights to improve products and services. Build and maintain a strong network of industry contacts and partners. Job Requirements Proven track record of success in managing client engagements and driving business growth. Excellent communication, interpersonal, and project management skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills with attention to detail. Experience working with software product companies or similar industries is preferred. Ability to build and maintain strong relationships with clients and stakeholders.

About The Role : Job TitleSAS CitDev Associate Engineer LocationBangalore, India Corporate TitleAnalyst Role Description We are seeking a skilled AI engineer to design, develop, and maintain AI-powered chatbots and conversational systems using Dialogflow CX, Vertex AI, and Terraform. The candidate will possess strong programming skills in Python and expertise in deploying scalable AI models and infrastructure through Terraform and Google Cloud Platform (GCP). This role involves collaborating with cross-functional teams to deliver intelligent and automated customer service solutions. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Design and implement AI-driven chatbots using Dialogflow CX and Vertex AI. Develop, test, and deploy conversational flows, intents, entities, and integrations. Implement Terraform to manage and provision cloud infrastructure for AI models. Utilize GCP services to deploy and manage AI models and infrastructure. Develop, maintain, and optimize Python scripts for data processing, model training, prompting, and deployment. Collaborate with data scientists to integrate ML models within Dialogflow CX. Ensure data security, scalability, and reliability of AI systems. Monitor and debug issues in chatbot performance and provide timely resolutions. Create and maintain technical documentation for AI systems and infrastructure. Your skills and experience Proven experience with Google Cloud Platform (GCP) services, including but not limited to Compute Engine, Cloud Storage, BigQuery, and AI Platform. Strong programming skills in Python. Experience with Terraform for infrastructure as code. Hands-on experience with Dialogflow CX and Vertex AI. Familiarity with deploying and managing scalable AI models and infrastructure. Excellent problem-solving skills and attention to detail. Ability to collaborate effectively with cross-functional teams. How well support you

Job Title Business Development Associate Location: Salem CTC : 5 LPA ( 4 LPA Fixed + 1 LPA Variable) About Company Kalvium is a fast-growing and innovative ed-tech company on a mission to transform higher education in India. We are building a bold, new future where students learn by solving real-world problems from day one. As we scale rapidly, we re looking for ambitious, self-driven Sales Interns to join our team and fuel this journey. Role Overview As a Business Development Associate, you will play a critical role in connecting with prospective students and their families, driving awareness, and guiding them through the admission journey. You will apply your skills to contribute in a high-impact sales environment, utilizing consultative selling techniques and customer relationship management. The full-time CTC for this role is 5 LPA ( 4 LPA Fixed + 1 LPA Variable) Key Responsibilities Build strong, trust-based relationships with prospective students and parents. Conduct presentations and deliver engaging product demos to highlight Kalvium s offerings. Understand academic goals and counsel prospects through the application and admissions process. Clearly communicate Kalvium s unique value proposition. Maintain excellent customer service standards through prompt and professional interactions. Who Can Apply Candidates with a minimum of 1 year or more of experience in sales or business development. Excellent communication skills in English and Tamil. Strong interpersonal and persuasion skills. Ability to thrive in a fast-paced, target-driven environment. Self-motivated with a strong sense of ownership and a continuous learning mindset. Benefits and Perks Real-world exposure to sales, customer experience, and business strategy. Clear path to a full-time offer as a Business Development Associate. Attractive post-internship package of 5 LPA ( 4 LPA Fixed + 1 LPA Variable). Be part of a mission-driven, high-growth team redefining education in India. Looking to launch your career in sales with a purpose This is your chance to learn, grow, and thrive with Kalvium. Apply now!

No. of Positions: 1 Work Location: Noida Years of experience: 4 years + Full-time About CG Infinity: Headquartered in Texas, CG Infinity is one of the fastest growing software service companies in the region with 300+ strong team members in Dallas, Houston, Albuquerque, Little Rock and New Delhi, India. The company offers solutions that are tailored to the needs of individual clients utilizing expertise in customer experience CRM, application development integration, production support quality assurance, and data analytics AI. CG Infinity s mission is to grow talent and develop life-long relationships with its customers. The company has been featured on INC 5000 and The Best Places to Work in recent years. for human resources, encompassing full cycle recruiting tasks such as sourcing candidates, responding to applicants, pre-screening, resume screening, and scheduling interviews. Additionally, the role includes assisting in various other human resources functions, adhering to established guidelines and instructions Roles and Responsibilities Desired Candidate Profile: Lead research and recruitment efforts for assigned vacancies. Manage stakeholder decision-making throughout the sourcing, screening, interviewing, selection, and onboarding processes. Specific tasks may include: Constructing target lists of companies and candidates. Identifying suitable candidates. Coordinating internal and external research efforts. Contacting high-potential prospects. Writing position specifications. Conducting candidate interviews. Performing reference checks. Compiling detailed status update reports. Documenting candidate qualifications. Analysing and recommending candidate compensation. Participate in or lead ad hoc projects related to recruiting and talent management. 5+ years of experience in recruiting within a corporate environment, search firm, or a combination of both. BA/BS degree from a recognized academic institution. Exceptional oral and written communication skills. Strong drive to manage a demanding workload, balance multiple tasks and priorities, and meet aggressive recruitment goals in a timely manner. Proven success in working within an integrated, team-oriented environment. Personal maturity and business acumen that enable confident and rational decision-making. Strong presentation skills and a professional demeanour consistent with top-tier professional services. The ideal candidate will be thoughtful and insightful about people and organizations, able to engage with individuals, understand, evaluate, and articulate motivations and organizational dynamics. They should be capable of establishing, building, and sustaining relationships. This individual will possess a "can do" attitude and insight into company and business unit needs while maintaining a focus on achieving high-quality, detailed results in a fast-paced environment. They will be collaborative, supportive, trustworthy, and generous team players who learn quickly, are intellectually curious, and have the ability and desire to develop others. Additionally, the candidate should be confident and extroverted, able to engage effectively with various stakeholders and thrive in social interactions. Perks: 5 days work week Competitive salary Flexible timings

We re looking for a Senior Workday Systems Administrator to help us take our Workday system to the next level. In this role, you ll work closely with our People and Payroll teams to ensure smooth operations, continuous improvements, and a seamless user experience across the organization. We re seeking someone who is a self-starter, loves solving problems, and brings a positive, collaborative spirit to the team. If you enjoy working in a dynamic environment and thrive on helping people, we d love to meet you! Responsibilities: Partner on People & Payroll initiatives from start to finish including gathering business requirements, reviewing processes, managing projects, testing, training, creating documentation, and configuring business processes. Provide day-to-day support for our Workday system, troubleshoot issues, and manage support cases to resolution. Support and enhance all areas of Workday including HCM, Benefits, Payroll, Absence, Time Tracking, and Performance to create a smooth and engaging employee experience. Configure and maintain Workday modules; hands-on configuration experience in one or more modules is required. Work closely with other teams across the company and vendors to ensure Workday integrates seamlessly with other systems. Build and maintain custom and standard reports and dashboards to support analytics and compliance. Manage security configuration, user access and compliance within Workday. Develop, test, and roll out system enhancements and new features to meet evolving business needs. Qualifications: 5+ years of professional experience in Workday. Workday US Payroll configuration experience is required. Experience working with hire-to-retire processes. Experience supporting a global organization is preferred. A great customer service attitude. Ability to identify gaps in business requirements, including a strong ability to ask the right questions to fill in the gaps. Excellent troubleshooting skills, capable of fostering strong relationships with other stakeholders. Ability to work independently while being a strong team player. Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Location: Bengaluru Experience: 5 8 Years Salary: 15 LPA Education: MBA Preferred (but swagger > stamp) Languages Preferred: Tamil, Kannada, Telugu About the Role If you believe love is a serious business messy, beautiful, and high-stakes this role is your playground. As the Manager VIP Service , you ll lead a high-performing team of 40+ passionate advisors who are not just handling calls they re rewriting love stories. This is not traditional customer service. This is customer obsession. You ll bring together operations, coaching, customer experience, and tech enablement into a single powerful function. You will own outcomes, not just manage outputs. Real connection matters more than cold conversion. If you ve spent 3+ years building something that truly mattered and thrived through the chaos this role was built for you. Key Responsibilities Understand the Unsaid Train your team to listen deeper, respond smarter, and personalize every interaction. Eliminate Friction Identify gaps in the customer journey and design seamless experiences that feel intuitive and effortless. Lead with Care Coach your team into champions. Build trust, not fear. Foster excellence, not pressure. Use Technology with Purpose Integrate tools like AI, dashboards, and automation to eliminate the mundane and highlight the meaningful. Think Like a Business Owner Own your zone. Drive growth with a PL mindset. Push for scale and long-term value. Resolve and Rebuild Handle escalations with grace. Calm chaos with clarity. You don t deflect you solve. Who You Are Customer-obsessed: You prioritize experience over shortcuts and take pride in delighting customers. Process-oriented builder: You bring order to chaos and improve systems continuously. Strong communicator and data-driven: You lead with empathy and back it up with insights. Proven team leader: You ve led a large B2C team for at least 3 years and created real impact. Resilient under pressure: You thrive during fire drills, tight deadlines, and tough days. What You ll Gain A meaningful mission: This isn t just a job it s a chance to change lives by helping people find life partners. Fast-paced culture: We move quickly, focus on solutions, and skip the politics. Ownership and autonomy: You ll have the freedom and responsibility to lead your zone. Steep learning curve: You ll grow fast in a high-accountability, high-growth environment. A team that matters: Work with smart, purpose-led professionals who lift each other up. Job Location: Bengaluru

About The Role Skill required: Delivery - Fraud Risk Management Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Business and regulatory requirements, governance, operating model, process and system controls to identify, detect, measure, prevent and report internal and external fraud for an organization. The fraud strategy program managers will work for the Fraud Risk & Solutions manager to design and implement innovative and robust fraud controls across financial products and customer journeys from application to account closure, which strengthen fraud prevention measures and enhance digital experience. This role requires fraud domain expertise, data analytics skills, and the ability to track & manage engineering projects on a day-to-day basis. What are we looking for Conduct data analysis, running queries to process large-scale datasets involving millions of identities and transactions to develop data-driven fraud solutions Perform root-cause analysis and fraud investigations, leveraging fraud review tools and vendor systems such as SentiLink, iOvation, ThreatMetrix, LexisNexis, etc Work with SQL, Tableau, and Looker for data analysis and reporting Ensure compliance with KYC, CIP, AML, Reg E, and other fraud-related regulations and guidelines Product/program/project management:5+ years Fraud prevention, fraud management Fraud RCA:2+ years Data analytics:1+ year Roles and Responsibilities: Develop, implement, and enhance fraud prevention controls to identify and mitigate fraud risks, including but not limited to identity fraud, account takeover fraud, and transaction fraud Manage engineering development and fraud risk implementation projects, preparing PSR, PRD, and solution documentation. Working with the engineering team in daily standup, grooming sessions to clarify all the requirements details support accuracy and smooth engineering implementation Collaborate closely with fraud analytics and fraud operations teams to design effective fraud prevention methods that balance fraud controls and customer experience In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally. interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businessesDigital analytics are quantitative measurements of the performance of online content, including advertising campaigns, social media, and websites. What are we looking for Analytics expert with 5+ years of experience Hands on knowledge of GA4 / Adobe analytics / Looker Intermediate to Expert knowledge of excel Proven experience in marketing analytics, insights generation, or a similar activity Strong problem-solving skills and attention to detail Good communication skills with ability to manage client-facing responsibilities Ability to work collaboratively in a cross-functional team environment with Strong business acumen and the ability to connect data insights to strategic decision Ability to work with and lead mid to large teams and able to work with multiple stakeholders E.g. delivery leads, clients and operational excellence teams Ability to analyze data to generate meaningful insights to answer key business questions Ability and experience in storytelling with data and creating a coherent story to answer business questions Deep experience in storytelling using PowerPoint Deep understanding of Marketing and ecommerce KPIs Use data visualization tools to present insights in a clear and concise manner to both technical and non-technical stakeholders Assess Ad hoc / on-demand analyses and insights requirements, create project prioritization & delivery plans Experience with Python Experience in CPG, Retail, Beauty Previous experience of BI tools (e.g. Looker or Tableau or Power BI) Liaise with onshore and in-market analytics leads for project plan execution Roles and Responsibilities: Analyze eCommerce and website data from various sources to identify key insights and trends Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, and data-driven business decisions In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

About The Role Skill required: Delivery - Fraud Risk Management Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Visit us at www.accenture.com.Business and regulatory requirements, governance, operating model, process and system controls to identify, detect, measure, prevent and report internal and external fraud for an organization. The fraud strategy program managers will work for the Fraud Risk & Solutions manager to design and implement innovative and robust fraud controls across financial products and customer journeys from application to account closure, which strengthen fraud prevention measures and enhance digital experience. This role requires fraud domain expertise, data analytics skills, and the ability to track & manage engineering projects on a day-to-day basis. What are we looking for Conduct data analysis, running queries to process large-scale datasets involving millions of identities and transactions to develop data-driven fraud solutions Perform root-cause analysis and fraud investigations, leveraging fraud review tools and vendor systems such as SentiLink, iOvation, ThreatMetrix, LexisNexis, etc Work with SQL, Tableau, and Looker for data analysis and reporting Ensure compliance with KYC, CIP, AML, Reg E, and other fraud-related regulations and guidelines Product/program/project management:5+ years Fraud prevention, fraud management Fraud RCA:2+ years Data analytics:1+ year Roles and Responsibilities: Develop, implement, and enhance fraud prevention controls to identify and mitigate fraud risks, including but not limited to identity fraud, account takeover fraud, and transaction fraud Manage engineering development and fraud risk implementation projects, preparing PSR, PRD, and solution documentation. Working with the engineering team in daily standup, grooming sessions to clarify all the requirements details support accuracy and smooth engineering implementation Collaborate closely with fraud analytics and fraud operations teams to design effective fraud prevention methods that balance fraud controls and customer experience In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally. interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

In this multi-faceted role, you will cultivate and grow relationships with our clientsmost important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections You will support the setup of community, aid account teams to conduct surveys, and utilize your experience to ascertain project teams, Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions that are critical for our C Space teams and our clients, Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members, Help to define and foster shared purpose and the appropriate tone among consumers in the community Monitor any breaches given the sensitive topic, Author and deliver compelling and effective member communications (e-g, acquisition and onboarding, retention, and ongoing outreach), with an overall efficient engagement plan, Onboard community members, ensure community composition, and vet the member-facing community site, for appropriate content and alignment to the clients objectives, Track, analyze, and optimize participation and community vibrancy, Reward & recognize members; help them feel valued and appreciated, Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts with a focus on engaging them, Support your account team with new team member induction, organizing projects and related documentation, assisting with reviewing reports like engagement analysis, Work with cross-functional teams (e-g, acquisition, survey recruitment and survey launch) to ensure community setup, seamless and timely survey launch, fieldwork, translation, and others, Foster partnership with internal account teams and collaborate for successful client relations Identify project teams based on the available capacity, past projects, skillsets, and opportunity areas, when needed, Desired Skills And Experience Versatile communications skills with a comfort adapting tone and tenor to individuals and situations, Must be able to work under tight deadlines Fantastic organizational skills: ability to multi-task, Flexible, self-managed and self-motivated with a problem solvers attitude, Comfortable with simultaneously managing multiple projects and competing priorities, Proficient at prioritizing tasks, working independently, and collaborating across functional areas, Curiosity, comfortable asking questions and making connections with others, Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel, and email, Comfortable and articulate in working directly with colleagues and teammates, Understanding and familiarity of market research tools is also a plus, Knowledge of marketing research, online data collection or other languages is a plus

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption As catalysts of progress for more than 40 years, our strategies guide the worlds leading brands We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation, and boost business productivity We listen, learn, question, discover, innovate, and deliverfor each other and our clientsto make the world work better for people, Why EscalentOnce you join our team you will have the opportunity to,, Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more, Gain exposure to a rich variety of research techniques from knowledgeable professionals, Enjoy a remote first/hybrid work environment with a flexible schedule, Obtain insights into the needs and challenges of your clientsto learn how the worlds leading brands use research, Experience peace of mind working for a company with a commitment to conducting research ethically, Build lasting relationships with fun colleagues in a culture that values each person, Role Overview In this multi-faceted role, you will cultivate and grow relationships with our clientsmost important consumers by earning their trust, advocating for their needs, developing audience expertise, and creating engaging environments in which to deepen the conversation, draw people out, and make connections You will support the setup of community, aid account teams to conduct surveys, and utilize your experience to ascertain project teams, Build relationships with consumers to encourage sharing of thoughts, feedback, opinions, and emotions that are critical for our C Space teams and our clients, Become someone members get to know and trust; respond to member emails/inquiries, advocate for your members, Help to define and foster shared purpose and the appropriate tone among consumers in the community Monitor any breaches given the sensitive topic, Author and deliver compelling and effective member communications (e-g, acquisition and onboarding, retention, and ongoing outreach), with an overall efficient engagement plan, Onboard community members, ensure community composition, and vet the member-facing community site, for appropriate content and alignment to the clients objectives, Track, analyze, and optimize participation and community vibrancy, Reward & recognize members; help them feel valued and appreciated, Encourage member-to-member interactions and member-generated content by facilitating conversations, collaborating with consumers, and probing discussion posts with a focus on engaging them, Support your account team with new team member induction, organizing projects and related documentation, assisting with reviewing reports like engagement analysis, Work with cross-functional teams (e-g, acquisition, survey recruitment and survey launch) to ensure community setup, seamless and timely survey launch, fieldwork, translation, and others, Foster partnership with internal account teams and collaborate for successful client relations Identify project teams based on the available capacity, past projects, skillsets, and opportunity areas, when needed, Desired Skills And Experience Versatile communications skills with a comfort adapting tone and tenor to individuals and situations, Must be able to work under tight deadlines Fantastic organizational skills: ability to multi-task, Flexible, self-managed and self-motivated with a problem solvers attitude, Comfortable with simultaneously managing multiple projects and competing priorities, Proficient at prioritizing tasks, working independently, and collaborating across functional areas, Curiosity, comfortable asking questions and making connections with others, Demonstrate comfort, familiarity and aptitude with various tools and applications such as reporting, social media, Excel, and email, Comfortable and articulate in working directly with colleagues and teammates, Understanding and familiarity of market research tools is also a plus, Knowledge of marketing research, online data collection or other languages is a plus,

As a Principal Technical Program Manager, you will play a crucial role in driving the successful execution of projects and initiatives that enhance our customers' ordering journey, streamline operational efficiencies, and foster adoption of innovative technologies in the ordering domain In this role, you will collaborate with cross-functional teams across Amazon, including customers, product management, partners, and the Ordering team itself Your responsibilities will involve identifying and prioritizing critical programs, implementing robust mechanisms for successful delivery, and driving customer-centric solutions that simplify and elevate the ordering experience The ideal candidate will embody Amazon's leadership principles, such as Think Big, Invent and Simplify, Deliver Results, and Are Right, A Lot You will have a passion for innovation, a keen eye for operational excellence, and a relentless drive to exceed customer expectations Join us in shaping the future of Amazon's Ordering Experience and leave a lasting impact on the way our customers shop and purchase products Key Job Responsibilities Dive deep into technical systems, developing a comprehensive understanding and staying connected to the details Collaborate closely with cross-functional teams, including engineering and product management, to define project goals, requirements, and deliverables Define strategies and build and execute roadmaps for the programs you own Track and communicate program progress, risks, and mitigation strategies to stakeholders Serve as the primary point of contact for worldwide stakeholders of the programs you run Work with internal teams to deliver defined requirements, driving automation and operational efficiencies As a Principal TPM on the Ordering team, you will play a pivotal role in shaping the future of Amazon's ordering experience Your expertise in program management, technical acumen, and ability to drive cross-functional collaboration will be instrumental in delivering innovative solutions that delight our customers and drive operational excellence About The Team Welcome to the Amazon Ordering Team, dedicated to delivering exceptional ordering experiences worldwide Our dynamic group of Technical Program Managers (TPMs) drive critical projects, balancing technical constraints with customer needs Cross-functional collaboration fuels our success as we work closely with engineering, product, and stakeholders across Amazon Innovation is our mantra, continuously exploring automation and efficiencies Our TPMs navigate complexities, anticipate bottlenecks, and foster synergy to shape the future of ordering Join our passionate team in redefining how customers shop and purchase on Amazon Basic Qualifications 7+ years of technical product or program management experience 10+ years of working directly with engineering teams experience 5+ years of software development experience Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications 8+ years of hands-on work managing complex technology projects experience Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureGraduate in any stream.Open to flexible shifts based on business requirements.Good verbal & written communication skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsBasic understanding of Insurance BusinessManaging policy/record endorsements, cancellations and Reinstatements.Follow up with clients on approvals and related documents.Manage service-related requests and resolution within the turnaround time.Process requests based on various rules (Subjective and Objective Judgement Involved).Should handle client inquiries and emails.Accurately enter and update customer information and application details into the system.Maintain positive and proactive communication in delivery of assigned request for customersSupport the team by processing various tasks in the policy.Timely maintenance of various work trackers.Experience in working on policies as per instructions provided by UWTaking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability to identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Qualification Any Graduation

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsUnderstanding and management of property and casualty insurance companies that provide insurance against the loss of real property, tangible assets and/or income. What are we looking for Ability to perform under pressureWritten and verbal communicationProcess-orientationCollaboration and interpersonal skillsAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for Customer Experience (CX)Digital MarketingCustomer Support OperationsProblem-solving skillsAbility to establish strong client relationshipAgility for quick learningAbility to work well in a teamWritten and verbal communicationAnalytical ThinkingDigital Marketing Campaigns Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer SatisfactionCustomer Experience (CX) Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.The purpose of this role is to oversee the dispatch of engineer visits, schedules and communicate with customers to ensure timely visits. Utilizing our world-class scheduling system, you will manage any customer visits at risk of not happening. The Real-Time Workflow Tier 1 Specialist ensures operational efficiency and service level compliance by managing workflows, supporting field operations, and improving customer experience through proactive decisions and escalations. In this role, you will be responsible for effectively communicating with our customers. Utilizing our world-class systems and collaborating with our Home Service, Planning, Business, Sales and Service teams, you will swiftly and efficiently resolve issues, embodying our "one and done" culture. Your expertise in customer communication and complaint handling will complement the tools at your disposal, ensuring we fulfil our customer promises, get unhappy path visits back on track, providing a first-class service to our engineers and customers, ensuring we get the right engineer to right job, when our customers need us. What are we looking for Coordinate and communicate effectively with internal teams and external customers through telephony and Live chat to ensure timely resolution of issues and seamless information flowManage challenging visit journeys and contact customers to confirm visit date suitability.Help manage day-to-day engineer activities, mainly including handling requests from the Onshore RTWFS Tier 2 & Field requestsOversee customer journeys requiring additional support and attention.Respond to internal customer inquiries and manage expectations effectively.Support ad-hoc requests from various business areas and keep stakeholders informed.Represent the Real Time Workflow Team in various meetings.Monitor, Amend, control & highlight Area PerformanceAssist with responding to high priority and/or complex client requests to ensure that requests are handled quickly, correctly and appropriatelyRespond to Client queries and escalations on email & PhoneProvide daily updates to Field Managers and internal reports regarding routing-related issues, at-risk jobs, and incomplete activities.Assist with team-specific activities, including Mailbox & MS teams group channelAssist with monitoring team and individual area performanceExperience:2+ years in dispatch and field services. Excellent Customer Communication Skills, proficiency in complaints handling, experience in case management, and ability to manage multiple workstreams.Education:Any Graduates, however, ask for a passion for learningTechnical Skills: Proficiency in customer management and field services systemsCommunication:oExcellent English verbal and written communication abilities, exceptional interpersonal skills.oGood understanding of UK geography to support region-specific tasks and communication.Collaboration:Excellent stakeholder management skills to raise issues and ensure KPIs are met, balancing business needs. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation