9468 Customer Experience Jobs - Page 46

Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns ...

Key Responsibilities 1. Strategic Transformation Leadership Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives , driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). 2. AI/ML-Driven Innovation Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams t...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

Bill Gosling Outsourcing is looking for Associate, Customer Service Representative bilingual to join our dynamic team and embark on a rewarding career journey. Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner. Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty. The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns. Good communication, interpersonal, and problem-solving skills are essential for this role. Disclaimer: This job description ha...

Driving Company Values & Vision: As Part of the Senior Leadership team need to make sure complete span is aligned with the end goals and values of the organization. Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams Career Development/Performanc...

Must have Knowledge of computer hardware, operating systems, and networking. Demonstrate a passion to learn and share the latest trends in technology. Exhibit the qualities of a quick learner in an agile-start-up environment. Possess strong oral and written skills. Should be willing to work in the night shift. Should have experience between 0 to 2 years. Required qualification can be BE/ BTech/ BCA/ BSc/ any PG degree. Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ab...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute speci...

KEY RESPONSIBILITIES Will be responsible for meeting sales target through Bank s FOS. Will be responsible for maintaining relationships with all constituents in the Bank Branch Keeping accurate record of referrals received form all constituents in the bank branch. Shall adhere to agree TATs on first customer contact and follow-ups from the date of the lead being registered. Shall approach him/herself at least 5 new customers in the bank branch each day. Increasing bank s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch s customer base. Drive effectively the Reward and recognition programs launched for the bank staff. Shall...

About Lowes Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com About Lowes India Lowe s India, the Global Capability Center of Lowe s Companies ...

We are looking for a skilled Operations Manager to lead our team and drive business growth. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Develop and implement operational strategies to achieve business objectives. Manage and supervise a team of professionals to ensure efficient operations. Analyze operational data to identify areas for improvement and optimize processes. Coordinate with various departments to ensure seamless operations and resolve issues. Implement and maintain quality control measures to ensure high standards. Identify and mitigate risks to ensure compliance with regulatory requirements....

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager . Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation . As you tackle your new tasks for the day, you know that it will all lead to one thing that your de...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, fami...

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC s wealth revenues grew 12% in 2019 (year-on-year) to U...

Job Description Jl2 Process Expert 1)Should have OTMS execution experience in processing tasks (2-4 years) 2)Should be work as an individual contributor and deliver on KPI s and daily tasks 3)Should be able to troubleshoot issues with the identification of process issues. Solution oriented 4)Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage. 5)Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC 6)Ensuring data quality input for Customer, Vendor master data Standard material codes 7)Testing E2E files, Process Flows, Data flows, and reporting capa...

INSIDE RELATIONSHIP MANAGER Overview: Focus on inside sales, business development, customer relationship management, order processing, customer inquiry handling, identifying new market opportunities, ensuring customer satisfaction, and coordination with Business Managers. The role will heavily involve internal communication, quotation processing, and MIS reporting. Reports to: Business Development Manager / Business Manager / Brand Head / Segment Head Qualification: BTech / BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or Mechanical / Any Graduate 2-3 years of relevant work experience, particularly in inside sales of Wires, Cables, Switchgears, Solar, Light...

Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also expected to understand the Root cause and help fix the same in the upstream process 1. Analysis disputes received (Basis Target allocated) Understand what Customer disputing is for 2. Look up all upstream process to fetch data and understand the history of the said shipment 3. Analysis the case and decide on accepting/clarifying or rejecting the case 4. Reach out to relevant coordinators for more information if required 5. Process the amendment in core systems for accept processing 6. Communicate to customer 7. Record complete root cause on reason or dispute Required Skills: Good Communication Skills ...

We are looking for passionate and talented software engineers who have experience building innovative, critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. AMET Payments Tech Team s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical engineer and craftsman who builds robust software that scales as well as client-facing features which are intuitive and simple to use. Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for ...

We are looking for a highly motivated, software development leader with both business and technical acumen to work on Amazon Health. You will have the opportunity to build, scale and shape the direction of this business. This role requires deep technical expertise, excellent leadership skills, and strong business judgment. You will be responsible for services that can be deployed globally, delivering an exceptional customer experience, provide thought leadership in a fast-paced development environment, and partner with product management and senior leaders to ensure the success of this program. If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter...

Note: We are flexible on location for this role to be either in Bangalore or Chennai. As Alexa Audio, we own the audio experiences on Alexa enabled devices. These experiences include Music, Podcast, Audio Books, Radio, and Ambient soundscapes. Our integration skill kits enable seamless integration of 1P / 3P audio content providers (e.g., Amazon Music, Spotify, Apple etc.) with Alexa devices. Audio is one of the most widely used experiences on Alexa, and is enjoyed by millions of customers on a daily basis. There is a universe of tens of millions of distinct audio content that is available across streaming services. Using your voice, and timely proactive suggestions are the easiest ways to g...

STARTEK is looking for Team Leader - Operations to join our dynamic team and embark on a rewarding career journey. An Operations Team Lead is responsible for overseeing the day-to-day activities of an organization. This includes managing and coordinating various processes, ensuring the efficient and effective functioning of departments, and ensuring that company policies and procedures are followed. Key responsibilities may include:1.Developing and implementing operational strategies2.Managing and supervising a team of employees3.Analyzing and improving processes to increase efficiency and productivity4.Identifying and resolving operational problems and issues.The ideal candidate for this ro...

Job Description Job Code Position AADM Reporting To Sr. Associate Partner Mgt / Partner Department Agency Function Agency Sales Location Band 5A About Max Life Insurance Caring An imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them. Collaboration A value which is all about being boundary-less in approach by going beyond one s direct responsibilities to achieve functional and organizational goals. It is about believing creating opportunities for self and others to improve working relations...