9468 Customer Experience Jobs - Page 45

Job Title: Senior Executive Premium Credit Card Customer Service (Confidential Client) Job Description: We are hiring for a leading Financial Services organization (Confidential Client) for their Super Premium / HNI Customer Service team . As a Senior Executive Premium Credit Card Customer Service , you will be responsible for delivering exceptional service to high-value customers across multiple channels (voice, email, chat). The role involves handling escalations, ensuring adherence to process TATs, and coordinating with cross-functional teams to resolve customer issues. Key Responsibilities: Manage customer interactions for premium / HNI credit card customers across channels (Voice, Email...

Position: Manager Customer Experience Location: Mumbai (Preference for candidates residing on the Western Line) Job Description We are looking for a Manager Customer Experience to strengthen our client engagement and relationship management in the maritime industry. The ideal candidate should bring strong sales expertise, customer experience exposure, and the ability to connect with people across diverse backgrounds. Key Responsibilities: Manage customer relationships and ensure exceptional client experience. Drive engagement initiatives to enhance satisfaction and loyalty. Deliver impactful client presentations and proposals. Work closely with sales and operations teams to ensure seamless s...

LTIMindtree hiring for Solution Architect-Travel domain. Exp-16 to 20 yrs Notice period-immediate to 30 days Location- Noida Mandatory skills-Solution Architect with Exp in travel domain If interested Share me these details along with cv in my email - Richa.Srivastava@ltimindtree.com Total Experience in Solution Architect- Relevant exp.in Airlines Or Travel Domain experience - Current CTC- Expected CTC- Holding offers if any- Current Location- Preferred Location- Notice period- Skills- Current Company- Date of Birth- Pan no- Share your passport size photo- Availability for interview - Are you okay with Noida location- Job Description- Strong knowledge of Loyalty Program Design Customer Data ...

Sr Manager/AGM Customer Relationship Management (CRM) About the Role We are seeking a highly experienced and strategic Sr. Manager/AGM of CRM to lead our customer relationship and engagement initiatives. This pivotal role will be responsible for managing the entire customer lifecycle, from initial inquiry to post-treatment follow-up. You will leverage data and technology to create personalized, high-impact campaigns. A deep understanding of cohort-based marketing is essential for this role, as you will segment and engage patient groups based on their specific behaviors and journeys. You will report to the Head of Marketing and be based in Kurla, Mumbai. What Youll Own 1. CRM Strategy and Lif...

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast’s growing Billing Operations Team is seeking a motivated professional to serve as the Billing Operations Representative. This is a challenging role that requires problem-solving and action complex Billing transactions. This role will involve significant interaction with customers as well as internal partners including Business Operations, Business Systems, Product, etc. In this role, you will have the opportunity to streamline internal billing processes in collaboration with key stakeholders. In addition, you will contribu...

Job Title: Product Specialist Cybersecurity & Customer Experience Platforms Location: [Bangalore / Hybrid] Experience: 20 - 26 Employment Type: Full-time About the Role: We are seeking an experienced Product Specialist with a strong background in Cybersecurity and proven expertise across Customer Experience (CX) platforms . The ideal candidate will bring a mix of product knowledge, technical expertise, and collaboration skills to work across Sales, Development, and Product Management teams . This role is well-suited for professionals passionate about leveraging AI/ML to enhance marketing and CX products in innovative ways. Key Responsibilities: Bring rich domain experience in Cybersecurity t...

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a strong consumer facing Product Manager for the Merchant Lending team. This role demands solving for one of the most complex, nuanced but neglected problems in the broader financial services: Customer Experience. The ideal candidate should be a strong first principles thinker, comfortable with diving deep into dat...

Role Overview: As an Area Sales Manager for Affordable Home Loans at IDFC First, your main responsibility is to scale up the home loan business for Micro Business Loan branches in a designated area. You will achieve this by efficiently delivering banking services to customers, collaborating with various teams, and ensuring a seamless customer experience. Your goal is to make IDFC First the primary bank for all banking needs in the area. Key Responsibilities: - Acquire Home loan customers in the identified segment and generate references from the specified catchment area. - Increase the asset under management base for home loan lending solutions and meet revenue, cost, profitability, and port...

As an Architecture Advisor at SAP, your role is to work closely with SAP's Sales organization and the Partner ecosystem to define the account strategy. You will bridge the gap between the customer's business strategy and relevant solutions by crafting to-be business and solution architectures and designing a transformation roadmap at the enterprise level. Your primary focus will be on facilitating the customer's adoption of Cloud-based architectures and being their trusted advisor to achieve the desired SAP-based Enterprise Architecture. Key Responsibilities: - Create an SAP Architecture Vision for the Customer - Build Key Customer Architecture Deliverables including Business & Solution Arch...

JOB DESCRIPTION Center Manager About the Role: As the Center Manager, you are the "Mini CEO" of your clinic, responsible for its overall success and smooth operation. Your leadership will directly impact patient care, team performance, and financial growth. What You'll Own: Patient Acquisition: Drive walk-ins and patient growth through referrals, repeat visits, and targeted below-the-line (BTL) marketing within the clinic's vicinity. Revenue Optimization: Achieve and exceed revenue targets by meticulously optimizing all clinic revenue metrics. Patient & Clinical Excellence: Ensure an outstanding patient experience and contribute to superior clinical outcomes. Operational Efficiency: Oversee ...

Design Cafe is hiring a Sales Manager for NOIDA LOCATION Address : Plot No. 11, Sector-Tech Zone IV, Amrapali Leisure Valley, Greater Noida, Uttar Pradesh 201308 Minimum Experien ce - 3 to 5 years in inside sales or similar Role - Individual Contributor (NO TEAM HANDLING Industry Preference - If you are from Interior Design Firms, Real Estate, Ed tech, Retail, Automotive Roles & Responsibilities: Make outgoing calls to potential customers to schedule high quality leads for sales. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Build pipeline and build strong relationships with prospects Own the experience we give every prospecti...

Positions General Duties and Tasks: Process Insurance Claims timely and qualitatively Meet & Exceed Production, Productivity and Quality goals Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities Analyze customer queries to provide timely response that are detailed and ordered in logical sequencing Cognitive Skills include language, basic math skills, reasoning ability with excellent written and verbal communication skills Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processin...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

SUMMARY This is a remote position. Hiring Freshers for International voice process job role in a top leading MNC ,at Kolkata WORK FROM HOME, Salary 2.50 lpa Location: Kolkata (Work from Home ) Salary: Up to 2.50 LPA Shift: Rotational Eligibility Note: Only Non Tech Freshers can apply Only Kolkata-based candidates can apply 6weeks training will happen at Work from Office, after training candidate can work permanently work from home. Key Responsibilities: Engage with international customers via outbound calls Provide accurate information and resolve queries with professionalism Promote products, services, and special offers to customers Deliver exceptional customer experience while meeting pro...

Overview ABOUT THE TEAM RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintena...

SUMMARY Job Opening: Senior Customer Support Representative (International Billing Voice) Location: Kolkata Salary: Up to 5.5 LPA Work Mode: Office (Both-side cab provided) Shift: Rotational Week Off: 2 rotational days Role Overview We are hiring for a Senior Customer Support Representative with mandatory experience in International Billing Voice Process . The role involves handling calls/chats from global clients, ensuring accurate billing support, and delivering a professional customer experience. NOTE: Freshers not eligible, Only Kolkata based candidates can apply. Key Responsibilities Handle international billing voice calls and chats across different time zones. Provide prompt, positive...

Were looking for a Product Owner to join our ever-evolving Payouts & Marketplaces Product team to help us unleash the potential of every business. What you ll own Youll join our growing Payouts & Marketplaces Product team. Were a fast-paced agile team that is on the frontline of some of Worldpays most commercially important initiatives. The team has a relentless focus on end-to-end customer experience, and we bring that lens into every decision that we make. We leverage the strengths of our entire team and are continuously curious about how we can improve how we work with each other, our colleagues and our customers. Work closely with Product Management and Business Stakeholders to understan...

Applicant must have experience in User-Centered Design, Information Architecture, User Flows & Journey Mapping, UX Strategy, Artificial Intelligence (AI) and Insights. We are seeking a Design Delivery & UX analyst to join our team and lead the efforts in understanding customer journeys, developing Horizontal UX & AI for UI strategies, and conceptualizing products with wireframes. This role requires a seasoned professional with a strong background in managing the delivery of customer experience initiatives in collaboration with various internal units including Design, UX Research, UX Content, and UX QA. Experience in a B2C environment is highly preferred. Product Conceptualization & UX Strate...

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card hold...

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card hold...

A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries Roles & Responsibilities Revert on calls to customer on a variety of issues Update and process information accurately into the system(s) Resolve customer problems in a timely manner Take ownership & deliver on customer commitments Liaise with others within the process in the event where a customer query cannot be resolved ...

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answe'red in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedu...