13571 Customer Experience Jobs - Page 45

The role involves understanding banking processes, gathering business requirements, analyzing data, and supporting the implementation of systems and process improvements to enhance efficiency, compliance, and customer experience. Key Responsibilities: Business Analysis & Requirements Gathering Collaborate with stakeholders to understand business objectives, processes, and system requirements. Document business requirements, functional specifications, and process flows. Conduct gap analysis between current and target processes or systems. Support the creation of business cases for new initiatives and enhancements. Banking Operations & Process Support Analyze banking operations in domains such...

The Cloud Operations team is looking for a BizOps Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving. Responsibilities Participate in 24x7 shifts. Monitor the stability of our infrastructure with various tools. Handle incident response, troubleshooting and fix for various servers/services. Handle escalations as per policies/procedures. Communicate clearly on tickets, phone calls made to the teams about various issues. Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues. Exhibit a sense of urgency to resolve issues. Ensure SLAs and Operational standards are met. Contribute t...

The Indian Hotels Company Limited is looking for Food & Beverage Manager to join our dynamic team and embark on a rewarding career journey Plan and coordinate food and beverage operations, including menus, recipes, service standards, and pricing Manage staff, including hiring, training, scheduling, and performance evaluation Oversee food and beverage production, ensuring quality and consistency Manage inventory and purchasing, ensuring adequate supplies and minimizing waste Develop and implement marketing and promotional strategies to attract new customers and increase sales Monitor financial performance, including revenue, expenses, and profitability, and take corrective action as necessary...

The Team Lead is responsible for developing a team of approximately 15-17 Customer Support Representatives (CSRs) and ensuring their success by implementing behavioral-based mentorship and feedback mechanisms. The focus is on enhancing customer experience, ensuring good attendance, managing performance, addressing attrition, and maintaining high employee satisfaction. What the Candidate Will Do Lead, motivate, and develop hard-working teams of CSRs within a time-sensitive and fast-paced environment to achieve operational key performance indicators. Provide ongoing support to the team of 15-17 representatives, including floor coverage, addressing queries, conducting regular 1-on-1 meetings, a...

WARNING: Choking Hazard small parts. Not for children under 3 years. WARNING: This product can expose you to chemicals including antimony trioxide, which are known to cause cancer or birth defects or other reproductive harm. Have you ever seen these warning labels on popular and seemingly innocent products, such as fidget spinners or food containers? As the Buyer Safety Experience team for Amazon Retail worldwide, we aim to raise the bar when it comes to educating and empowering consumers about product safety. Our team is responsible for the complete end-to-end safety experience for buyers from the warnings you see on the product detail pages (and how to turn them into useful, actionable inf...

Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. Support all safety programs and OSHA compliance to ensure a safe work environment for ...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Summary: The Domain Expert supports sales at main customer pursuits by providing specific solution exper...

At Saleshandy , we help businesses scale outbound sales with automation, personalisation, and precision. We re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer experience is our growth engine. We re hiring a Customer Support Lead to build and lead a world-class support function that delivers fast, human, and delightful experiences to every customer. This isn t just ticket resolution it s about understanding customer challenges deeply, enabling self-service excellence, and driving continuous improvements in how we support and retain users. If you ve led SaaS support teams, love solving problems at scale, and thrive on making customers successful thi...

Carry out a range of assigned clerical / support duties ensuring prompt and accurate completion of all relevant account / data administration requirements within agreed service standards. Respond to a range of general standard processing enquiries referring to senior colleagues where appropriate. Contribute to the completion of the team s workload. Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service. Undertake duties at a similar level as required. Ensure compliance with Equiniti s procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appr...

Experience - 5-10 yrs. Education - B.Tech must + MBA (Tier I & II College) Responsibilities: 1. Build and maintain strong relationships with a portfolio of B2B clients. 2. Understand client needs and ensure those needs are met effectively. 3. Provide regular reports and insights on account performance and client satisfaction. 4. Act as the primary point of contact between clients and internal teams to ensure seamless communication. 5. Handle and resolve any client issues or disputes promptly and professionally. 6. Increase customer engagement through consistent communication and proactive support. 7. Identify opportunities to cross-sell and up-sell OmniCard products to existing customers. 8....

Job Purpose The purpose of the role of Head of Holidays is to develop and lead the delivery of our holiday strategy. Managing key stakeholder relationships will be vital, ensuring we are getting value for money from our third-party partnerships and supporting our teams throughout the customer journey to deliver an enhanced customer experience. The incumbent will be responsible to manage the entire product life cycle for Holidays from planning to execution. Duties & Responsibilities:- Manage the entire product line life cycle from strategic planning to execution. Contracting with the international supplier and handle end to end Product delivery. Designing and pricing various itineraries (FIT/...

Our Openings: We are looking for versatile team members for the following domain. The company offers great career growth opportunities and to work on exciting projects as we scale the team Product Manager: SmartSense Solutions is looking for versatile Product Managers with a good understanding in B2B or consumer products to join the team and help build innovative products As an ambitious product leader, you will brainstorm, innovate, and execute on product initiatives that will bring surprise to our customers while delivering business value to the company Responsibilities: Research and brainstorm on new product ideas and enhancements to the existing product by interacting with customers, int...

Freshers to 5yrs of experience with Customer Support * Experience in an International Voice Process. The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels. Candidates who have experience into domestic Voice Process can be considered as freshers. Provide customer support and resolve customer queries via call. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to re...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound ...

Handling customer queries / complaints primarily on Social Media websites followed by email/Calls, for Retail Liabilities Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Manager or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Descripti Graduate Should be internet...

The Sky Global Indian Service Team Leader is a vital position within Kotak Mahindra Bank Ltds Customer Experience Center. You will oversee a dedicated team, guiding and motivating them to deliver outstanding customer support via email. Your leadership and strategic thinking will be key in maintaining high standards of service and ensuring customer satisfaction. A minimum of 5 years of experience in a customer service leadership role, preferably in the banking industry. Excellent written and verbal communication skills in English, with the ability to communicate complex ideas clearly. Strong leadership and mentoring abilities, with a proven track record of managing and motivating teams. Demon...

Cinema Manager Role: Head - Operations Industry Type: Film / Music / Entertainment Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education: UG: BHM in Hotel Management / Any Graduate Key Responsibilities: Ensure overall financial performance of the cinema/unit (SPH, ATP, Strike Rate, and revenue KPIs). Track and direct daily cinema performance through SOP implementation and monitoring of Box Office, Concessions, LAM, and customer satisfaction. Drive Local Area Marketing (LAM) to increase admissions and establish Starline as a preferred entertainment destination. Enhance sales and profitability through effective operational ...

Leadership: Lead the team. Team may include Intermodal, Customer Experience designated members and responsibility. Operations Service delivery: Drive daily operational excellence in close cooperation with the different stakeholder team impacting operational service delivery. Cost leadership: Cost avoidance and fix revenue leakages. Customer Experience: Manage customer experience & disputes. Transformation: Drive transformation agenda for Intermodal. Escalation: First point of escalation for OPS related tasks handled within the OPS team. We are looking for Behavioral Focusses on processes, policies, compliance & relevant system-based knowledge for use in creating right customer experience. De...

Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries. Works to resolve customer issues and inquiries via phone, email, chat and service cases. Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert Documents all customer interactions in the CRM system (Salesforce) Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing. Responsible for consistently meeting established key performanc...

Mahindra & Mahindra Limited. is looking for Assistant Manager - Customer Experience to join our dynamic team and embark on a rewarding career journey Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedu...

Mahindra & Mahindra Limited. is looking for Sr. Executive - Customer Experience to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the late...

The Relationship Manager (RM) will play a crucial role in our Sky Channel-global Indian Service department, specifically focusing on the Global Indian Service. This role involves managing and responding to customer inquiries and concerns through email, ensuring timely and accurate resolutions. The RM will be the primary point of contact for customers, building and maintaining strong relationships, and providing exceptional customer service. Excellent written and verbal communication skills in English are a must. Prior experience in a customer service or relationship management role, preferably in the banking or ficial industry. Strong interpersonal skills and the ability to build rapport wit...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst - Telecom Domain (Broadband & Wi-Fi Technologies) to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Summary: We are seeking an experienced Business Analyst with a strong background in the Telecom domain , specifically in Broadband and Wi-Fi technologies . The ideal candidate will have over 8 years of experience in business analysis, with proven expertise in gathering requirements, stakeholder management, and driving technology solutions i...