13571 Customer Experience Jobs - Page 44

As a Product Operations PM, you will play a critical role in keeping this platform strong. Youll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust. Responsibilities Customer Engagement & Platform Health Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly with custome...

Overview The Mastercard Payment Networks team is looking for a talented Developer to drive our customer experience strategy forward by consistently innovating and problem-solving. Our solutions are built on the Digital Network Architecture, around Cloud Native principles and in a Scaled Agile Framework. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The Role A talented Developer with adequate skills in delivering Object Oriented code of high quality. Drive development in Java 8 and above using Object Oriented SOLID principles and patterns towards creating reusable and sca...

Key Responsibilities: Actively engage with customers visiting the store to promote products and educate them on features, benefits, and usage. Demonstrate product knowledge and provide personalized recommendations to enhance customer experience. Handle customer queries, provide accurate information, and assist with product trials where applicable. Drive store sales by attracting customer traffic and converting it into purchases. Boost sales through upselling and cross-selling techniques. Maintain a clean, attractive, and organized product display in the store. Gather customer feedback and share insights with the sales and marketing team. Collaborate with store managers and team members to ac...

SUMMARY Hiring for International Voice Process at Kolkata Location: Kolkata (Work from Office) Salary: Up to 5 LPA Shift: Rotational Eligibility Note Freshers, Any Undergraduate/Graduate with 1 year and above experience in International Voice Process both can apply. Only Kolkata-based candidates can apply. About the Role We are hiring passionate and skilled professionals to join our International Voice Process team in a leading MNC. If you have excellent communication skills and experience in handling global customers, this is the right opportunity to accelerate your career. Key Responsibilities Engage with international customers via calls Provide accurate information and resolve queries wi...

As an Oracle Fusion Functional Consultant CX specializing in Subscription Management & Customer Experience Modules, you will play a crucial role in delivering impactful Oracle Cloud CX solutions by leveraging your domain expertise and innovative mindset. Your responsibilities will include: - Leading the design, configuration, and deployment of Oracle Fusion CX Cloud modules, with a specific focus on Subscription Management, Customer Data Management (CDM), and Customer Experience (CX). - Collaborating with business stakeholders to gather and analyze requirements, translating them into robust Oracle Cloud CX functional solutions. - Working closely with SCM and Finance teams to ensure end-to-en...

Customer Success Lead Gyanplug Remote | 6-day week | 8–12 LPA + incentives. Own student & counsellor journeys, drive MBA admissions, manage KPIs, operations & CRM, mentor team, and collaborate across functions. Excel + Hindi required.

As a Senior Executive / Assistant Manager - Retail Sales at Apollo Hospitals Guwahati, your role will involve managing retail sales operations, fostering strong customer relationships, and enhancing customer experience. Your responsibilities will include overseeing daily sales activities, exploring new growth opportunities, and ensuring top-notch customer satisfaction through effective communication and service excellence. Key Responsibilities: - Manage retail sales operations effectively - Build and maintain strong relationships with customers - Drive the customer experience to meet and exceed expectations - Identify new opportunities for business growth - Ensure the highest level of custom...

As a Sales Manager at Design Cafe, your primary responsibility will be to build a strong pipeline and nurture relationships with prospects. You will be the key point of contact for every prospective customer, ensuring they have a positive experience with us. In order to achieve sales targets, you will collaborate with a team of talented interior designers. Your focus should be on delivering a world-class customer experience by demonstrating passion and dedication in serving customers. The ideal candidate for this role should have a background in customer relationship management, sales team leadership, and achieving sales goals. You must be proactive in taking ownership, identifying customer ...

Job Description As a Retail Banker (Sales) at Capital Small Finance Bank in Chandigarh, your role will involve providing exceptional customer service to enhance customer satisfaction and ensure a positive experience. You will handle deposits, manage customer inquiries, and deliver personalized banking solutions. Key Responsibilities - Provide exceptional customer service - Enhance customer satisfaction - Ensure a positive customer experience - Handle deposits - Manage customer inquiries - Deliver personalized banking solutions Qualifications - Customer Satisfaction, Customer Experience, and Customer Service skills - Excellent Communication skills - Proficient in handling Deposits - Strong in...

As a Principal Designer, you are responsible for managing the design for projects month-on-month, through a Junior designer. You will ensure their productivity & work output by imparting the required training and leading discussions on designs. Manage to design of 2 to 5 projects month-on-month. Drive Customer experience along with Relationship Management. Ensure output on design Net Promoter Survey (Customer rating). Training designer on technical details and managing/ leading design discussions. EXPERTISE AND QUALIFICATIONS B.Arch, B.Interior Design | Masters/Specialization: Construction Planning Management, MBA, Design Management. 3+ years of relevant experience as an Interior Designer/ P...

Role Overview : We are seeking a strategic and execution-oriented leader to drive fulfilment experience, operational speed and capability development across our supply chain network. This role will lead the design and implementation of above charters along with initiatives to enable infrastructure and cost optimization to support scalable, high-speed operations Key Responsibilities: Speed Programs Own and execute overall speed improvement programs, especially in Metro and Tier 1 cities Work with cross functional and business teams for the speed charter Leverage Machine Learning models to drive aggressive clawback strategies and optimize delivery timelines. Fulfilment Experience Lead initiati...

We are seeking a highly experienced and motivated AD to join our dynamic team. The successful candidate will have a minimum of 12 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As an AD-Customer Success, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth. Role & responsibilities Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exce...

Senior Customer Technical Services AnalystOverview Provides service support for businesses (B2B) that have product and service agreements with Mastercard Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products Builds long-term customer relationships and ensures timely response and resolution of issues You will need to bring with you to this role your drive to learn and develop as well as demonstrate effective communication skills in both written and verbal formsResponsibilities Enhances customer experience by providing high level technical customer service and support according to established policies and procedures...

Overview: The Open Banking Client Support is seeking an individual who possesses tenacity and a keen eye for detailan individual unafraid of navigating complex challenges. We're in search of a dedicated learner, committed to continuous improvement, with a drive to propel our customer experience strategy forward through innovation and adept problem-solving. The ideal candidate demonstrates a passion for the customer journey, exhibits high motivation, maintains intellectual curiosity, and aspires to grow both personally and technically within the realm of technical support. Role: Provide comprehensive technical support for clients, encompassing integrations, troubleshooting, and API Services t...

Overview As a Product Operations PM, you will play a critical role in keeping this platform strong. Youll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust. Responsibilities Customer Engagement & Platform Health Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly wit...

About The Role Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Intermediate What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insuranc...

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

Job Title - GN - SONG - Service - Google Gen AI - Senior Manager Management Level 06 / Senior Manager Location Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills Google Generative AI Studio Good to have skills NA Experience Minimum 1 3+ year s of experience is required Educational Qualification MBA/PGDM from tier 1 or 2 Job Summary You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance . Areas of Work Service Google Gen AI , Solution and Platform Design Roles & Responsibilities As part of these, you will drive the following Ability to provide CX solution with Google CCAI sui...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-marke...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-ma...

About The Role Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-m...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Assoc Mgr Qualifications: Any Graduation/Master of Business Administration Years of Experience: 10 to 14 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients bu...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of HR operations. You will leverage your expertise to solve specific problems related to Comp & Benefits, WDM and Payroll. You will manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess performance, provide help to management (including hiring and training), and keep management updated on team performance. You will also communicate concerns and polici...

Your role and responsibilities In this role, you are Responsible for Sales & business development of Low voltage products (ACB, MCCB, Contactor, MCB, DB, Modular Switch) market in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities. This role is contributing to the ABB, Electrification, Smart Building Business, for the Sales Operation function at Hyderabad. You will be mainly accountable for: Sells products, systems, and services to meet volume and profitability targets, preparing sales plans and managing the full sales cycle to ensure a positive customer experience. Builds and ...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...