9468 Customer Experience Jobs - Page 44

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements The center of all client engagements will be to ensure superior customer experienc...

About Retail Lending Department The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank About the Role The CPC Customer Service role is responsible for servicing customer queries and requests post disbursal of loans via addressing queries, assisting in resolution of complaints and managing the service requests raised They are also responsible for handling of escalations They are responsible for addressing all customer service requests and ...

About Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience About the Role Virtual Relationship Managers act as the single point of contact for customer s banking requirements are responsible for the cross selling (assets) business of the bank by exp...

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services. You will be responsible for driving customer experience and delivering operational efficiency in key transactional areas that are critical to the success of the business. You will work closely with the wider Thermo Fisher Customer Service organization and commercial teams to ensure great and consistent customer experience for our customers. You will be also responsible for managing team leaders, supervisors and customer service team members to ensure that they are clear on roles, responsibilities and...

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description How will you make an impact As member of the Thermo Fisher Scientific team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real -world impact! We will support you in achieving your c areer goals every step of the way. What will you do The Customer Experience Assessor (CEA) monitors and assess voice, email, and chat interactions, relative to established criteria and calibrated standards, to ensure our customers have a memorable experi ence. These assessments are done on scoring forms and...

You will have a strong acumen in Customer Experience platforms and know how important the customer journey is from first touch via email, phone call, chat or purchase all the way to servicing and retaining these customers for those brands. You understand the importance of brands continually evolving their channels and customer records so that customers feel like they are known to the businesses, and you want to help brands gain this capability with the Oracle CX solutions. You will have a strong acumen in Customer Experience platforms and know how important the customer journey is from first touch via email, phone call, chat or purchase all the way to servicing and retaining these customers ...

Oracle University's SaaS Product Management team is responsible for the successful design, development, testing and rollout of all education Oracle Customer Experience (CX) Products for SaaS technologies. The team is also responsible for creating Digital content and Subscription based offerings for customers. We are seeking a passionate and experienced Curriculum Product Manager to lead the development, management, and delivery of learning content for Oracle Customer Experience (CX) Products. As a SaaS Curriculum Product Manager, you will be responsible for shaping the curriculum strategy, collaborating with cross-functional teams, and ensuring content aligns with product roadmap, customer n...

ThePrincipal Learning Content Strategist Customer Experience (CX)is an individual contributor role. The individualis a self-motivated professional who uses their expertise to supportOUproducts, curate online subscription material aligned with the CX Product Strategy, participate in content roadmap planning, and contribute to the development and recording of trainingcontent. The ideal candidate will discover, propose, design and prototype new teaching methods, learner engagement techniques, and content for all audiences within Oracle University for our CX educational offerings. In this role you will drive transformation, innovation, and best practices for Oracle University products and servic...

This role is available on the OCI AI Data Org. We are addressing exciting challenges at the intersection of artificial intelligence and cutting-edge cloud infrastructure. We are building cloud services and tools for all aspects of data-centric AI and machine learning lifecycle data ingestion, synthetic data generation, data labeling, data benchmarking, model training and ML data infrastructure. Our services are used by both internal and external customers for processing machine learning data related to Vision, Language, Speech and other AI capabilities. This is a highly visible role where you will own execution and program management of AI DataTeam from India. You will work with a diverse se...

You will have a strong acumen in Customer Experience platforms and know how important the customer journey is from first touch via email, phone call, chat or purchase all the way to servicing and retaining these customers for those brands. You understand the importance of brands continually evolving their channels and customer records so that customers feel like they are known to the businesses, and you want to help brands gain this capability with the Oracle CX solutions. You will have a strong acumen in Customer Experience platforms and know how important the customer journey is from first touch via email, phone call, chat or purchase all the way to servicing and retaining these customers ...

Seeking an E-Commerce Account Manager to own client success across Amazon, Walmart & other marketplaces. Drive account growth, optimize listings & ads, expand to new markets, and act as trusted advisor to brands

Support daily operations by performing assigned tasks efficiently and accurately. Provide excellent service to customers, ensuring their satisfaction and resolving queries or complaints in a friendly manner. Assist in maintaining a clean, safe, and organized work environment. Work collaboratively with team members to achieve performance goals and meet deadlines. Follow company policies, procedures, and safety standards at all times. Communicate effectively with supervisors and peers, providing feedback and suggestions to improve processes. Assist in training new team members and sharing best practices. Adapt to changing priorities and handle multiple tasks in a fast-paced environment. Partic...

As Operations Manager , you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because lets face it -- how can you lead when people dont believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign the...

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainin...

SUMMARY This is a remote position. Hiring Freshers for International voice process job role in a top leading MNC ,at Kolkata WORK FROM HOME, Salary 2.50 lpa Location: Kolkata (Work from Home ) Salary: Up to 2.50 LPA Shift: Rotational Eligibility Note: Only Non Tech Freshers can apply Only Kolkata-based candidates can apply 6weeks training will happen at Work from Office, after training candidate can work permanently work from home. Key Responsibilities: Engage with international customers via outbound calls Provide accurate information and resolve queries with professionalism Promote products, services, and special offers to customers Deliver exceptional customer experience while meeting pro...

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and ...

Dedicated Candidates are required for handling International Inbound calls . Major job role will be to answer incoming calls from customers who want to place orders Respond to inquiries, provide general information.

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and ...

Role Overview We are looking for a highly motivated and insightful Creative Strategist with proven experience in social media marketing and a strong foundation in marketing fundamentals. This role requires developing end-to-end customer experience strategies and crafting actionable insights to drive brand growth and audience engagement. Key Responsibilities Develop comprehensive customer experience strategies encompassing research, vision, and design. Formulate tailored strategies for diverse demographics based on deep market and audience understanding. Create strategies spanning from broad brand initiatives to specific tactical plans involving social media, content, and influencer engagemen...

As a Senior Executive- Relationship & Business Performance for the City Business Operations team at Swiggy Instamart, your role will involve recommending and advising on best practices to improve Customer Experience (Cx) by optimizing picking and packing processes. You will guide partner stores on utilizing tools and dashboards effectively to ensure accurate picking, packing, and billing of customer orders. Additionally, you will assess the quality of Pods, provide recommendations for operational enhancements, and advise on speed perception and order fulfillment to enhance Customer Experience. Key Responsibilities: - Recommend and advise on best practices of picking and packing to enhance Cx...

As the Head of E-Commerce at Abhishek Publications, you will play a crucial role in managing and optimizing our online sales channels. Your responsibilities will include developing and implementing e-commerce strategies, analyzing performance metrics, overseeing digital marketing efforts, and ensuring an outstanding online customer experience. You will work on-site, full-time in Chandigarh, collaborating with various departments for seamless e-commerce operations and driving revenue growth through digital initiatives. Key Responsibilities: - Manage and optimize online sales channels - Develop and implement e-commerce strategies - Analyze performance metrics and oversee digital marketing effo...

**Job Description** As a Location Manager for Gold Loans at IDFC First, your role involves scaling up the business and distribution of Gold Loan lending in a designated area. You will be responsible for delivering banking needs to customers in a cost-efficient and technologically effective manner. Your collaboration with the Retail team - Operations, Retail Liability team, and IT is crucial for achieving this goal. Your primary focus will be on providing seamless and fulfilling customer experiences to establish IDFC First as the primary bank for all banking needs. **Key Responsibilities:** - Identify branches and potential locations for gold loan business based on market surveys, competition...

Role Overview: You will be responsible for contributing to the product strategy with cross-functional stakeholders in line with the shared vision for the product. You will be implementing the architectural roadmap that balances innovative design and technical implementation while considering regulatory requirements, time-to-market, customer needs, and product profitability. Additionally, you will ensure that the customer experience and customer needs are prioritized in product requirements and decision-making. Monitoring metrics to gauge product success, managing workstreams for data-driven decision-making, and overseeing product profitability measures will also be part of your key responsib...

As an experienced and strategic Manager of Experience Design, your role will involve leading the design and delivery of customer experience solutions for clients. This will require a blend of design thinking, user research, digital strategy, and stakeholder management to translate customer insights into actionable journeys, service blueprints, and experience frameworks that drive measurable business outcomes. Key Responsibilities: - Lead the creation of customer journey maps, personas, empathy maps, and service blueprints. - Translate business objectives into customer-centric strategies and actionable experience roadmaps. - Ensure alignment of all CX initiatives with the client's brand and d...

As an Area Credit Manager for Unnati Loans in the Rural Banking department, your role involves nurturing multiple Cluster Credit Managers and Credit Managers. You will collaborate with other stakeholders to achieve business book growth while maintaining good portfolio quality. It is essential to consistently raise the highest level of benchmarks on Turnaround Time (TAT) and customer experience, ensuring high standards of governance and compliance. Your responsibilities will include: - Grooming and mentoring multiple cluster & credit teams - Maintaining good portfolio quality - Collaborating with other stakeholders to achieve business book growth - Ensuring the highest standard of customer ex...