16661 Customer Experience Jobs - Page 43

As a Network Performance Optimization (NPO) Engineer, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous improvement and address potential problems. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management t...

As a Strategy Consultant at IBM, you''ll play a vital strategic role in helping clients transform their digital customer experience. Primary responsibilities include: MBA from Tier 1 institute with 4-7 years of experience in leading advisory consulting firms in areas like AI, Corporate/Business Strategy, IT Strategy, Platform Eco Strategy, Digital Reinvention, Process and Operations Transformation, etc. Flexibility to work with cross-functional teams and industries/domains as per engagement requirement Brings together business strategy, data architecture, and marketing technology Required education Bachelor''s Degree Preferred education Master''s Degree Required technical and professional ex...

Role Summary: The Sales Support Representative (SSR) is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The SSR will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis. Responsibilities : Customer focused with a results-driven mindset. Ability to work in a fast-paced environment, while ensuring e...

Job Overview Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience. Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement. Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change. Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality. Career Development: Offer opportunities for team growth and devel...

You will be mainly accountable for: Communicate with customers regarding delivery timelines, payments, and terms in alignment with ABBs strategy while ensuring a positive customer experience throughout the sales process. Facilitate marketing initiatives, promote ABBs value proposition, and identify new market opportunities to expand business reach. Manage sales administration, support cash collection, and coordinate with project management to ensure smooth execution of orders. Build productive relationships with panel builders and industrial end users with experience in the Mumbai market Qualifications for the role: Bachelors degree or Diploma in Electrical / Electronic Engineering. Minimum ...

Education Mandatory : Graduates from any stream or Global Equivalent degree Desirable : NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of...

Title and Summary BizOps Engineer IThe Transaction Stream BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices Are you a born problem solver who loves to figure out how something works? Are you a CI/CD geek who loves all things automation? Do you have a low tolerance for manual work and look to automate everything you can?Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations We need team members with an appetite for chan...

Responsibilities within team: As a Systems Engineer you will have a highly customer-facing role and will conduct technical presentations, showcase Cisco products and solutions, set up demonstrations and explain features and benefits to your customer. Technical sales professional serving as a Technology/Product/Solution consultant. Technical orchestrator for an array of Cisco resources, primary responsibility for ensuring successful completion of each pitstop from a technical perspective in the lifecycle selling motion. Provides technical information and design/implementation guidance in concert with Cisco Architecture Seller team(s). Collaborates with the Account Manager on the customer acco...

Position Overview: The Service Operations Technical Program Manager II supports the Vice President in delivering initiatives aimed at transforming and enhancing operational tools, processes, and governance models. These projects will strengthen operational readiness, improve incident and change management, and advance automation of critical business applications. The role will work closely with the ITSM team in adoption of process and tool improvements across programs and products. About the role: Technical Program Managers at Mastercard interact with product managers, software development managers, developers, and senior leaders across partner teams in the organization to deliver complex pr...

Title and Summary BizOps Engineer II The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE). The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tolerant, scalable produ...

Title and Summary BizOps Engineer II The Bill Pay BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. - Are you a born problem solver who loves to figure out how something works - Are you a CI/CD geek who loves all things automation - Do you have a low tolerance for manual work and look to automate everything you can - The Biz Ops Engineer should have proficiency in Java, Unix, Oracle, SQL, JBoss, Production Support Lifecycle and Payments domain. Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change &...

Title and Summary Manager, Product Management Role: Develop and implement comprehensive product marketing strategies to increase usage and achieve revenue targets across platforms Identify new market opportunities and digital channels to expand Portfolio Intelligence products reach Develops creative content for application in marketing strategies, including thought leadership content and communication of subject matter expertise Work with product managers to align engagement goals with product features and roadmap Set performance goals, monitor KPIs, and provide coaching for continuous improvement Reports regularly on campaign performance measurement and evaluation, recommending ways to leve...

Intuit Management consultancy is looking for Manager 3, Product Management to join our team Own the roadmap for Desktop Core, Desktop Payroll & Payments, and Desktop to QBO Migration. Define the multi-year vision and strategy for Intuits Desktop Business and execute against it. Manage, mentor, and grow a high-performing team of 5+ product managers. Conduct deep research with customers, sales, and operations teams to uncover pain points and shape innovative solutions. Inspire and align executives and partners across sales, marketing, finance, legal, care, engineering, design, and data science to deliver cohesive customer experiences. Drive short-term and long-term decisions that enable scale,...

Lead the Benefits Operations team within the Offshore P&R Hub. Foster a team mindset of agility, continuous improvement, and simplification. Manage and operate Benefits & Wellbeing processes and procedures globally. Collaborate with teams across HR to identify and implement improvements in employee benefits delivery. Oversee team activities to mitigate risks and ensure compliance with internal controls and external regulatory requirements. Develop and manage the Global Benefits Operations team, promoting customer experience, operational efficiency, agile mindset, and continuous professional development. Disclaimer: This job description has been sourced from a public domain and may have been ...

Spearhead the evolution of our digital landscape, driving innovation and excellence. Ensure uninterrupted, high-quality operation of AV systems, aligning with evolving business needs and stakeholder expectations. Collaborate with a team of AV professionals to foster operational excellence and continuous improvement. Manage live events, townhalls, and VIP events by expertly handling audio mixers, camera controls, and multiple audio-video input matrices. Oversee videowall solutions and AV control systems such as Crestron, Extron, QSC, NEC, Biamp, and Shure, ensuring optimal configuration and performance. Use ServiceNow for incident management, change requests, hardware asset management, and qu...

Role Summary The Senior Nuclear Quality Engineer for Flowserve is key to ensuring we continue to deliver high-quality and reliable products that meet all Nuclear industry, Customer and company requirements. The person in this role will need to lead informally and collaborate with associates in Supply Chain, Engineering, Commercial Operations, Project Management and Manufacturing in managing orders and the flow of products from suppliers, through our factory, and delivery to the Customer. As well as being in charge of the sites Nuclear QMS and be the Lead Auditor. This person will also facilitate problem solving sessions across all functional areas in the company, in addition to supporting ou...

Your Impact Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the area on a quarterly and annual basis Proactively engage with and represent GCS in all related topics for the area and execute in alignment with theatre and Global GCS processes and ways of working Collaborate with Sales & Presales leadership and proactively interface with CxO/CISO level customer leadership across the region to gain insight and drive improvements on how to provide the best post sales experience - lead when necessary in critical customer situations Work in alignment with the Area leaders to represent PANW to customers and deliver an exceptional project d...

The team is an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at Palo Alto Networks. On any given day members of the team may work with new products and software very early in the new product lifecycle, provide training, assist a support engineer with a customer issue, replicate a complex issue in our lab, evaluate customer network design or help improve features for supportability and usability. We are a relatively small global team and will only consider the top people from a support or engineering background. You are a good candida...

Grade Level (for internal use): 10 The Role: Scrum Master Grade ( relevant for internal applicants only ): 10 The Location: Hyderabad The Team: The S&P Global Commodity Insights team seeks transformation from product to platform-centric software engineering practices in Agile development methodology. This person will play a pivotal role to ensure we adopt Agile methodology. The Impact: This role has a broader context of major strategic initiatives to extend our market leadership, enhance customer experience, and implement next-generation software technology. In short, it represents an exciting and visible opportunity to join our team during a dynamic period of fundamental organizational and ...

What you''ll do As a Site Reliability Engineer, youll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience You''ll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance You''ll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems Other responsibilities will include: Delivering automation solutions to minimise and eliminate manual tasks...

As a Network Performance Optimization (NPO) Engineer, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management to enhance Key Performance Indicators (KPIs) ...

As a Network Performance Optimization (NPO) Engineer, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous. HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management to enhance Key Performance Indicators (KPIs)...

You will be mainly accountable for: Communicates delivery schedules, payment details, and terms & conditions to customers while aligning with ABBs strategy and offerings. Marketing activities effectively present ABBs value proposition and identify new market opportunities. Manages sales process administration, supporting cash collection and project management to ensure smooth execution. Ensures a positive customer experience and favorable outcomes in transactions by using effective sales techniques; experienced in handling panel builders and industrial end users in the Mumbai market. Qualifications for the role: B.E. / Diploma in Electrical or Electronic Engineering. Possesses over 8 years o...

Role Overview: As a Quality Analyst in the Banking/Fintech Process, you will be responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards. You will work on implementing QC tools, analyzing trends, and driving improvements in CSAT and NPS scores. Your role will involve providing feedback, coaching, and training to enhance agent performance and conducting audits to identify areas for process improvement. Additionally, you will collaborate with cross-functional teams to develop action plans for quality enhancement and ensure adherence to compliance guidelines. Key Responsibilities: - Monitor and evaluate customer interactions to ensure complianc...

As a Merchandise Coordinator at our company in Coimbatore, you will play a crucial role in coordinating all aspects of product merchandising. Your responsibilities will include: - Monitoring inventory levels to ensure optimal stock availability - Creating visually appealing product displays that attract customers - Maintaining store aesthetics to enhance the overall shopping experience - Collaborating closely with sales teams to ensure strategic product placement - Managing wholesale orders efficiently - Assisting in the development and execution of promotional strategies To excel in this role, you should possess the following qualifications: - Customer Service, Customer Experience, and Comm...