16661 Customer Experience Jobs - Page 42

As a CSM, you ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role. What youll do: Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention Be the...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

We create the vital data store components that power Zendesk applications and services. Our team is crafting a beautifully simple way for other developers to just get their datastores and not sweat the details. This is essential for a company where petabytes of data are spread across hundreds of datastore. So if the idea of helping hundreds of teams quickly and easily provision secure, reliable datastores in AWS sounds exciting, join us! What you could get to do every day: Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems. Use sound methodologies at every stage of the development c...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts Purchase agreements and other data to manage hardware assets...

Job Purpose “This position is open with Bajaj Finance Ltd.” Duties and Responsibilities Responsible for understanding product specific nuances across multiple loan products (Salaried Personal, CA, Doctor & Business Loans) Responsible for identification of business problem through regular sync up with cross functional business, operations & u/w, risk, analytics and marketing stakeholder and translate the same in BRDs/User story/ Workflows Ability to create detailed business documents like User stories, BRD, Wireframe, Product training decks Own consumers digital journey and manage backend complexity of offers, listing & subsequent integrations encompassing lead generation to End-to-end disbur...

Job Purpose There are 3 parts of this role:1.Lead the digital experience practice for Investment & Insurance portfolio for App & Web Measurement of digital customer experience on App & Web platforms of the company Define the event map and overall experience analysis for customer journeys. Co-create the overall DCX approach for all digital platforms. Define customised CX & design playbooks for the portfolio Integrate the playbook rules into the technology platform event map2.Lead the Design practice for Investment & Insurance portfolio for App & Web Implement the User Interface Design, Interactions Design, Assistance Framework and Animation Design domains for the portfolio Build a team of dom...

Customer-focused sales professional to engage walk-in clients, understand needs, present products confidently, close sales, meet targets, build long-term relationships, ensure smooth billing, and deliver excellent pre- and post-sales service.

Customer-focused sales professional to engage walk-in clients, understand needs, present products confidently, close sales, meet targets, build long-term relationships, ensure smooth billing, and deliver excellent pre- and post-sales service. Required Candidate profile Customer-focused jewellery sales person with experience in gold and diamond sales, strong product knowledge, good communication skills, and ability to build long-term customer relationships.

Amazon where builders can build! We re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Operations Manager Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to Managing a shift, constantly identifying opportunit...

Job Title: Manager Customer Insights & Experience Function: Customer Experience / Strategy Location: Gurugram Reporting To: Quality Head Role Overview The Manager – Customer Insights & Experience will lead the identification of customer pain points, journey gaps, and experience improvement opportunities across all Antara service lines. This role will manage the VOC program, oversee insight generation, and drive cross-functional initiatives to enhance customer satisfaction and business performance. The role requires strong analytical thinking, stakeholder management, and the ability to translate insights into actionable business recommendations. Key Responsibilities 1. Insights Leadership & A...

We are forming a new organization within Prime Video to redefine our operational landscape through the power of artificial intelligence As part of this initiative, we are seeking a hands-on Software Development Manager to lead a core team of front-end and back-end engineers You will be responsible for the design, development, and delivery of the agentic AI solutions that will automate complex business processes across Prime Video This is a chance to build from the ground up, working closely with product and science leaders to turn a bold vision into the software that powers it This role is critical to our strategy, and you will be at the forefront of building the technology that allows Prime...

In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital tech...

Fashion Assistant (Retail Store) Job Title: Fashion Assistant Department: Retail Operations Reports To: Store Manager / Fashion Consultant Location: Retail Store Position Overview The Fashion Assistant supports daily store operations by delivering excellent customer service, maintaining visual merchandising standards, and assisting customers with styling and product selection. This role is essential in ensuring a smooth shopping experience and helping the store meet its sales targets. Key Responsibilities Customer Service Sales Greet and assist customers with product selection and styling suggestions. Understand customer preferences and recommend suitable outfits and accessories. Provide siz...

Amazon Medical is looking for an experienced product manager with expertise and passion to imagine, build and manage an innovative product. You will have full ownership and responsibility through the full product lifecycle from customer feedback and research, product strategy, requirements development, roadmap prioritization, development, measurement of adoption, metrics and iteration. This role will require strong leadership skills and interaction/influence with teams across Amazon to drive the development of our product. The ideal candidate will be curious, have strong attention to detail, be motivated/energized by a fast-paced entrepreneurial environment, be comfortable thinking big while...

About the Role: Category Managers at Amazon have end to end responsibility of the customer experience and growth of their category. Amazon strives to present its customers with the widest selection of products at the best prices. Category managers anticipate their customer needs and incorporate them into the business roadmap and own end-to-end execution with stakeholders including brands and sellers. They will also drive major changes or enhancement for customer experience influencing category needs based on their knowledge of competitive trends in the marketplace and other macro environment data. Responsibilities Include The successful candidate will be the business owner, with responsibili...

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Essential Functions Defining , building and executing the delivery process from delivery station to customer address Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management Engage closely with the delivery team including associates, developing and maintaining a h...

Summary of Responsibilities Understanding of Accounts Receivables process Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Monitor high-risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals...

Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you ll always focus on are the safety, quality, customer experience, and productivity of your department. Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and b...

Job summary Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Essential Functions Training: Deliver training coaching of Amazon processes, products, operating model and SOP to Associates. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining publishing routine reportin...

Develop and execute comprehensive programming strategy for Punjabi music, Rap Hip-hop and emerging genres Deliver high quality music programming, including playlists and stations. Identify and capitalize on emerging music trends and cultural moments Use data to continuously refine our content, offering to ensure a fresh and compelling user experience for customers. Identify artist and music priorities with Artist Label Relations teams to support and feature. Work with global teams to export Indian music around the world. Drive improvements of tools and techniques required to support a growing curated music offering. Enhance the teams operational efficiency by automating repetitive tasks, fre...

Job summary Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Essential Functions Training: Deliver training coaching of Amazon processes, products, operating model and SOP to Associates. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining publishing routine reportin...

HR Ops Team Lead Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life . Discover what our 29,000 employees, across 110 countries already know. Job Responsibilities Responsible for coaching and developing team members in areas of shared services delivery, including but not limited to inquiry, data transacting and / or process management, metrics and behaviors related to the customer experience. Facilitates routine...

Job Title (Job code): Customer Service Officer & Customer Service Leader (SC-CS-11) PURPOSE OF THE JOB Improve Customer experience for Parts, Repairs and Overhaul Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose, from request for quotation (inquiry) managing deliveries of sales orders until payment clearance. ORGANISATION Organisation structure (job belongs to..) Services / D&IS Services Reports directly to: Customer Service Manager Network & Links Position title of connected positions / functional report Internal Business Development, Sales Operations, Engineering, Procurement, Supply Chain, Quality, Finance External Customers MAIN RES...

As a Network Performance Optimization (NPO) Engineer, you will monitor and analyze network performance, identify and diagnose root causes of issues, and implement optimization actions such as QoS adjustments, parameter tuning, and software upgrades to ensure continuous HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN Lead and serve as the primary contact for specific technical domains and Original Equipment Manufacturers (OEMs), managing project deliverables independently. Engage with customers as a Subject Matter Expert (SME), offering technical guidance and insights. Optimize network performance through traffic, capacity, and neighbor management to enhance Key Performance Indicators (KPIs) ...