9468 Customer Experience Jobs - Page 42

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Delivery - Search Engine Optimization (SEO) Designation: I&F Decision Science Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 Years What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving c...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

Responsibilities Actively seek and develop new client relationships through prospecting, networking,and cold calling. Understand client needs and provide tailored solutions to enhance customer satisfaction. Develop a deep understanding of the products or services offered. Effectively communicate product features and benefits to clients. Set and achieve sales targets and objectives in alignment with the companys goals. Develop and implement strategies to meet and exceed sales quotas. Work closely with marketing, product development, and customer support teams to ensure a cohesive and positive customer experience. Negotiate terms and conditions with clients to secure mutually beneficial agreem...

We are seeking talented individuals fluent in English, Hindi, and Bengali with at least six months of experience in a call center to fill the role of Customer Service Associates for a Retail/E-Commerce brand. Freshers eager to dive into the customer service sector are also welcome to apply. Job Description Deliver outstanding customer support through both inbound and outbound voice calls. Address and resolve customer inquiries, concerns, and complaints in a professional and efficient manner. Utilize a thorough understanding of the e-commerce ecosystem to respond to customer queries effectively. Adapt swiftly to changes in operational procedures, ensuring tasks are completed with accuracy. Wo...

SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card h...

SEO Space Castle is looking for Digital Marketing Manager / TL to join our dynamic team and embark on a rewarding career journey Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns. Designs, builds, and maintains our social media presence. Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs). Identifies trends and insights and optimizes spend and performance based on the insights. Brainstorms new and creative growth strategies through digital marketing. Plans, executes, and measures experiments and conversion tests. Collaborates with internal teams to create landing pages and ...

1. Maintain excellent in-stock rates for owned category and/or region 2. Execute inventory strategies to optimize sales, turns, and inventory health 3. Monitor, analyze and own key performance indicators such as in-stock rate, procurement lead time (PLT), fill rate, forecast accuracy and days of cover (DOC). 4. Forecast and manage efficient inbound and outbound inventory flows and health, including forecasting, purchasing, and removing unproductive inventory A day in the life About the team BASIC QUALIFICATIONS 1. 3+ years of with Excel experience 2. Bachelors degree, or 3+ years of professional 1. 4+ years of supply chain, inventory management or project management experience 2. Knowledge o...

As a Software Development Manager, you will hire and develop a world-class team of engineers, with a deep understanding of agile software development methodologies, and will work closely with product owners, engineering leaders, and leadership across the company with excellent communication skills You will work with our product management team to develop the strategy, followed by architecture and implementation of critical features into our mobile platform You will own software in all phases of the software life-cycle from architecture and design through deployment and release You will learn about Amazon s ordering, fulfillment and affordability space, interact with other teams to build opti...

Lead your team to build a brand new product with quality, robustness and Amazon sized scale as top priorities. Contribute to architecture and design discussions for full stack software. Lead your team to evolve our service architecture with quality, robustness and Amazon sized scale as top priorities. You will regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues. Set a vision for your team and create product roadmaps. Help your team sort out technical and product requirements and priorities. Deliver product roadmap items and cross-team projects. Delight your customers. Internalize our customer chal...

Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. ...

Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations Respond to associate queries on real time basis providing education to associates with the goal of achieving first contact resolution and excellent seller experience Drive opportunities for efficiency through daily floor observations Serve as the first point of contact for any seller escalations and ANDON cases Conduct weekly audit on seller cases/ associate activities for performance on quality scorecard and provide coaching to improve perf...

We re looking for Investigators to evaluate transactions and safeguard Amazons global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The teams schedule is organized in shifts and weekends to accommodate Amazon s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not until after the training period, therefore flexibility is required. As part of your role, you will have the opportunity to: Investigate suspicious buyer activity and behavior that could pose a risk to...

Key ResponsibilitiesWork towards improving the customer experience by simplifying or improving any kind of communication that goes to our customer Content creationCommunication Design Knowledge bank for customer communication Stakeholder managementProject management/ Team Management Skills & AttributesEnglish grammar and content writing expertise Knowledge of design software iePhotoshop, Html coding Managing internal customers and teams, ieinternal teams who come for customer communication requirements Ability to drive teams to take up customer experience improvement projects and assist them in closure Team Management

Track day to day BPO (vendor) performance metrics Report critical call outs and business improvement insights Execute performance improvement projects across vendors and businesses Create and follow through with root cause analysis of identified problem areas within our vendor operations Build and maintain a working relationship between Uber and Vendor partners Coordinate & organise cross-functional projects while maintaining robust documentation Proactively identify problem areas to drive KPI improvements through data analysis and present them in a meaningful way Draft stakeholder communications Required Qualifications and Skills: Ability to work US business hours Strong skills in using Goo...

Job Title: Customer Support Associate International Voice Grade: H1/H2 Job Category: Senior Associate / Associate Function/Department: Operations Reporting to: Team Leader Role Description: A CSA in this role responds to customer queries and provides resolution, support and assistance to the customers who calls pertaining to existing/new queries on services provided by the client The Agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer enquiries Roles & Responsibilities (Indicative not exhaustive) Revert on calls to customer on a variety of issues Update and process informatio...

Senior Customer Experience Specialist Join ZeroNorth as a Senior Customer Experience Specialist! Solve complex issues, support customers, and drive sustainability in shipping. Passion for tech growth mindset needed. At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both prof...

As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the team’s project delivery capability with a razor sharp focus on quality. Roles and Responsibilities Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis. Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs. Build/Design new processes and re-engineer existing ones at city/central level to ...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Looking for people who can lead global support operations for a top-rated Salesforce AppExchange product. Manage a worldwide support team, enhance service delivery & Customer satisfaction Sr. Customer Success Noida E: akash.soni@360degreecloud.com

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your dep...