9372 Customer Experience Jobs - Page 4

As a Technical Support Engineer at Dynatrace, your role involves recognizing and solving technical problems reported by customers related to SaaS and Managed products. You will work with diverse customer technology ecosystems, collaborate with the global support team to deliver best-in-class customer experience, and directly engage with customer application specialists and SMEs to troubleshoot and resolve platform or product issues. Additionally, you will have the opportunity to work with cutting-edge technologies, collaborate with various teams within the organization, attend training sessions for new product features, and contribute to product and process improvements. Key Responsibilities...

Role Overview: As a part of the Plum team, your main purpose is to lead the growth of the D2C e-commerce vertical, focusing on brand websites and apps. You will be responsible for creating and delivering ambitious growth plans for the D2C platforms, driving performance on various marketing channels, overseeing the operation of websites and apps, and ensuring customer delight through on-site and off-site interventions. Key Responsibilities: - Create and deliver ambitious growth plans for D2C platforms - Drive performance on performance-marketing channels such as Facebook and Google - Oversee the operation of websites, apps, and other digital D2C initiatives - Deliver customer delight through ...

Job Description: As an Area Credit Manager for Secured Loans in the Rural Banking department, your main responsibility will be to nurture multiple Cluster Credit Managers and Credit Managers. You will collaborate with other stakeholders to achieve business book growth while ensuring good portfolio quality. It is essential to consistently raise benchmarks on Turnaround Time (TAT) and customer experience, as well as maintain high standards of governance and compliance. Your role will also involve grooming and mentoring credit managers, adapting and promoting digital initiatives, and managing vendors effectively. Qualification Required: - Graduation in any field as per the job requirements - Po...

**Job Description:** You will be responsible for designing, delivering, and evaluating effective sales training programs for employees in Exclusive Brand Outlets (EBO) of Vaya. Your main goal will be to enhance customer experience, increase sales, and drive footfall by equipping employees with the necessary skills, knowledge, and confidence to excel in retail sales and customer service. **Key Responsibilities:** - Understand the products of the company, its market presence, target audience, market positioning & strategy to design an effective training plan. - Create the latest Training Methods & Learning Curriculum. - Utilize your 5+ years of experience in Sales Training / Product Training, ...

Key responsibilities: Own NPS/CSAT strategy, governance, and cadence. Set NPS and CSAT goals and RAG (Red-Amber-Green) performance thresholds; align with various functions (Sales / Credit / Ops / Collections / IT) . Create survey maps for NPS/CSAT and moments-that-matter (post-sanction, disbursement, first EMI, ticket closure etc). Lead Voice of Customer program, identify pain points, areas of improvement and drive cross-functional fixes. Conduct cross-functional cadences for NPS Fixes”. Prioritize initiatives to improve service quality (scripts, TAT, transparency, right process, communication strategy and service delivery expectation setting etc) Conduct review of detractor hot-sheets and u...

Minimum 2 years of full-time work experience Excellent written & spoken English Strong analytical, problem-solving & organizational skills Must-have: High-speed internet, laptop (i3 9th Gen/i5+ with 8GB RAM), good camera & headset. Required Candidate profile Conduct online research & prepare business insights Manage databases & MIS reporting Generate quality leads & manage CRM workflows Coordinate projects across teams & vendors Whatsapp Cvs 8750561252

Are you passionate about K12 Independent Schools and Higher Education Institutions The Education Management team is currently looking for someone to join the team that leads our product strategy and development efforts on our suite of education products that help our customers recruit, retain , educate the next generation of leaders. Were looking for a Product Manager that has experience with product strategy development, product ownership, including the creation and ongoing curation of product requirements (e.g., product epics, features, user stories, tasks, risks, dependencies, etc.) and is skilled at managing a cross-functional team in collaborative thinking and development. This position...

Summary Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview We are invi...

Job Description Document Job Role: Customer Success EngineerFunction: Level 2 Escalation Support Engineer Location: Bangalore Shift: Rotational. Primarily US time zones (EST/PST support coverage) Job Summary: We are looking for a highly motivated and technically adept Customer Success Engineer (CSE) t o serve as a key escalation point for Zeta Marketing Platform (ZMP). This role will interface directly with enterprise customers and internal teams to resolve complex technical issues, provide proactive guidance, and contribute to the continuous improvement of our customer experience. Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive ...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet t...

Role & responsibilities Lead and manage the customer support team to ensure timely resolution of customer queries. Develop and implement customer service policies, SOPs, and quality standards . Handle escalations and provide effective solutions to complex issues. Collaborate with operations, logistics, and marketing teams to improve customer satisfaction. Monitor performance metrics such as TAT, CSAT, NPS, and first response time . Train and mentor team members for improved service delivery. Use customer insights to suggest product and process improvements. Manage CRM tools, ticketing systems, and chat/voice/email support channels . Requirements 5+ years of experience in Customer Service/Cus...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

Skill required: Delivery - Digital Strategy and Transformation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Within Operations, our Sales Operations Transf...

Skill required: Delivery - Digital Strategy and Transformation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Within Operations, our Sales Operations Transf...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the u...

Skill required: Delivery - Digital Strategy and Transformation Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Within Operations, our Sales Operations Transf...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...