5186 Customer Experience Jobs - Page 4

As the Maintenance Manager, you will be responsible for overseeing the day-to-day upkeep of all equipment, ensuring spares implementation meets quality, cost, time, delivery, and safety standards. You will also be in charge of managing manpower development and deployment to meet business demand efficiently. Your role will involve optimizing costs, enhancing customer experience, and ensuring safe operations while complying with statutory regulations. Your primary focus will be on delivering planned engineering maintenance activities across Electrical, Control & Instrumentation assets, managing shutdown planning activities, and ensuring the safe working behavior of the maintenance team and contractors on-site. You will need to have a good understanding of engineering ERPs, follow the ERL process diligently, and monitor engineering standards and procedures. In addition, you will be responsible for preparing engineering budgets, controlling equipment repair costs, ensuring regulatory compliance tasks are completed on time, and maintaining accurate maintenance records. You will also coordinate with the Engineering planner, adhere to Engineering Global KPIs, and establish proper SOPs and risk assessments for electrical engineering activities. Your role will involve overseeing electrical activities, managing the maintenance engineering team, and driving energy-saving projects. You will also be responsible for electrical inventory planning, monitoring spares procurement and usage, and maintaining records on maintenance and inventory. Ensuring the proper maintenance of equipment hired for operations and implementing safety engagement programs across all equipment will be crucial aspects of your role. Moreover, you will be required to conduct preventive and routine maintenance of substation equipment, verify electricity bills, and inspect facilities such as emergency generators, lifts, lights, and high mast. Your ability to handle crisis situations, stay up-to-date with the latest technology, and work independently in a multicultural environment will be essential. As a qualified candidate with a degree or diploma in Electrical/Electronic Engineering and at least 5 years of relevant experience, you must possess strong communication skills, analytical thinking, interpersonal skills, time management abilities, and team-building capabilities. Your proficiency in using Microsoft Office applications and adherence to legal, statutory, and global engineering policies will be critical to the success of your role.,

As a member of the Rooms & Guest Services Operations team at Renaissance Lucknow Hotel in Lucknow, Uttar Pradesh, India, you will be part of a dynamic and inclusive work culture where people are valued. Marriott International, our employer, is committed to providing equal opportunities and believes in hiring a diverse workforce. We are dedicated to preventing discrimination based on legally protected characteristics, such as disability status and veteran status. At Renaissance Hotels, we believe in helping our guests experience the true essence of the local area they are visiting. Our guests come to discover the unexpected, immerse themselves in a new culture, or simply make the most of their evening. They view travel as an adventure, seeking to bring back wonderful stories to share. We are looking for spontaneous explorers to join our team and introduce our guests to the unique aspects of the area. If you are someone who enjoys embracing new experiences and sharing them with others, we invite you to explore career opportunities at Renaissance Hotels. By becoming part of the Renaissance Hotels team, you will join the portfolio of Marriott International brands. You will have the opportunity to work where you can excel, pursue your goals, feel a sense of belonging to a global community, and become the best version of yourself. Join us at Renaissance Hotels and be a part of creating unforgettable experiences for our guests.,

You will be joining as an Admission Counselor in a Mumbai-headquartered formal education services organization with a vast presence across 9 cities in India and the UAE. With over 50 years of experience in the education industry and a dedicated team of more than 4000 professionals, the organization positively impacts the lives of more than 40,000 students annually. Your primary responsibility will involve interacting with parents who are seeking the right school for their child. As an Admission Counselor, you will guide these parents by providing accurate information and insights about the school to assist them in making informed decisions regarding their child's admission. Your aim will be to maximize admissions through effective communication and building rapport with potential students and their families. Key Skills: - Excellent communication skills in both verbal and written English - Strong interpersonal skills to provide exceptional customer experience - Ability to connect with new individuals and establish rapport - Process-oriented mindset to ensure adherence to admission procedures - Result-oriented attitude to drive conversions - Capability to collaborate with cross-functional teams in a dynamic environment Your duties will include: 1. Scheduling: Contacting parents who have shown interest in admission to arrange meetings at the school campus. 2. Counseling and School Tour: Meeting with parents to understand their requirements and provide relevant information about the school. 3. Adherence to Admission Process: Ensuring compliance with all steps of the admissions process. 4. Conversions: Maximizing lead conversions while following the admission process guidelines. 5. Lead Nurturing: Engaging with leads through follow-ups to facilitate their progress in the admission process. 6. Reporting: Managing lead data using CRM software and updating the school leadership and remote teams regularly. 7. Competition Understanding: Being informed about competitor schools in the area. 8. Outreach: Building relationships with local parent and student communities to promote school awareness. 9. Parent Understanding: Empathizing with parents, understanding their concerns, and addressing their queries effectively. 10. Feedback: Providing relevant feedback to central teams on marketing, academics, and administration based on interactions with potential parents. If you possess excellent communication skills, a customer-centric approach, and the ability to work effectively in a fast-paced environment, this role offers an exciting opportunity to contribute to the admissions process and positively impact the school community.,

As a Customer Advocate at Advocate individual, you will be responsible for ensuring customer satisfaction and providing exceptional customer support at our location in Nagaur, India. Your primary focus will be on delivering outstanding customer service and enhancing the overall customer experience on-site. To excel in this role, you must possess strong Customer Satisfaction and Customer Experience skills, along with the ability to effectively communicate with customers. Your experience in the consumer services industry will be a valuable asset as you handle challenging customer situations with empathy and professionalism. Having excellent problem-solving skills, attention to detail, and organizational abilities will be crucial in meeting and exceeding customer expectations. If you are passionate about delivering top-notch customer service and making a positive impact on the customer experience, we invite you to join our team as a Customer Advocate at Advocate individual.,

You will be joining Mystery Rooms, an interactive entertainment company based in Gurgaon, India. Your role as a Customer Representative will involve ensuring customer satisfaction, providing support, effective communication, delivering exceptional customer service, and enhancing the overall customer experience. To excel in this position, you should possess strong customer satisfaction, support, and service skills. Effective communication and customer experience abilities are essential, along with solid problem-solving and decision-making skills. You must be capable of working well both in a team and independently, demonstrating excellent interpersonal skills and patience. While prior experience in customer service or a related field is advantageous, it is not mandatory. A high school diploma or equivalent qualification is required, with additional relevant certifications being viewed as a bonus. If you are passionate about delivering top-notch customer service and thrive in a dynamic and engaging environment, we encourage you to apply for this full-time on-site role at Mystery Rooms India in Gurgaon.,

You are looking for an E-Commerce Executive for Etsy with experience in managing an E-Commerce portal on an international platform. Experience in the gems and jewelry sector is highly valued by the company. As an E-Commerce Manager, you will be responsible for enhancing the customer experience, executing customer order fulfillment, and maintaining the technology and infrastructure. This includes analyzing data from market and consumer studies to generate commercial insights, managing relationships with partners, and ensuring seamless end-to-end integration of the E-Commerce business. This is a full-time position with benefits that include internet reimbursement, day shift schedule, performance bonus, and shift allowance. The preferred education qualification is a Bachelor's degree, and the preferred experience requirement is a total of 1 year of work experience. The work location is in person.,

As a Specialist Stay Experience at StayVista in Mumbai, you will play a crucial role in ensuring exceptional guest satisfaction at our premium villas. Your responsibilities will include managing the entire guest journey, resolving complex issues, mentoring junior team members, and maintaining service excellence. You will be required to demonstrate strong ownership, attention to detail, and a commitment to enhancing every aspect of the guest experience. Your key responsibilities will involve overseeing the guest experience lifecycle from pre-arrival coordination to post-checkout feedback, handling high-priority guest escalations professionally and empathetically, guiding Stay Experience Executives, conducting villa audits, analyzing guest feedback to improve service standards, ensuring adherence to SOPs and service guidelines, collaborating with internal teams for special requests and upselling opportunities, and conducting quality checks to ensure smooth execution at assigned villas or zones. To excel in this role, you should possess a Bachelor's degree in Hospitality, Business, or a related field, along with at least 5 years of experience in guest-facing roles within the hospitality, travel, or customer experience industry. Excellent communication, conflict resolution, and team coordination skills are essential, as well as strong organizational abilities and the capacity to multitask in a fast-paced environment. You should also be willing to travel frequently to villa locations to ensure on-site service excellence. Key metrics you will be responsible for driving and achieving include guest communication, feedback, and revenue. At StayVista, we value individuals who embody our core values of being CURATER - Curious, User-Centric, Resourceful, Aspire, Trust, Enjoy. These values form the foundation of our behavioral competencies, emphasizing qualities such as business acumen, change management, leadership, customer centricity, teamwork, result orientation, planning and organizing, and effective communication. Join us at StayVista as we work together to create extraordinary experiences and become the most loved hospitality brand in India.,

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. Theres another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description In the SaaS world, integrations are the backbone of a seamless customer experience. They empower businesses to connect disparate systems, automate workflows, and unlock valuable insights. This role is all about building those bridges driving a thriving app ecosystem that enhances our platform&aposs value, boosts customer satisfaction, and drives business growth. The ideal candidate will possess strong experience in integrations including owning a strategic vision, building a product strategy around out of the box integrations plus partner integrations taking these from ideation to execution. They will have a proven ability to drive results in a fast-paced environment. They will be a passionate leader for the marketplace, with a deep understanding of customer needs and the ability to translate those needs into actionable solutions. Qualifications Roles and Responsibilities Develop, implement and communicate a scalable strategy to enhance the overall health and performance of the app ecosystem. Strategically collaborate with the platform and partnerships teams to drive initiatives that strengthen the partner ecosystem and build high-value integrations that enhance our joint customer value proposition. Lead the strategic direction for integrations related to our Customer Experience stack ensuring seamless data flow and optimized internal and external user experiences. Employ data-driven insights to continuously iterate and refine marketplace app offerings. Systematically gather and analyze customer feedback to enhance marketplace app features and overall user experience. Define the strategic goals for the CX integrations and partner ecosystem that drives a roadmap that aligns with the organisational objectives and customer needs. Translate business needs, partner requirements, and customer feedback into detailed product requirements, user stories, and acceptance criteria. Effectively communicate progress, challenges, and strategic decisions to senior leadership and other key stakeholders. Monitor key performance indicators (KPIs) for marketplace app success, analyzing post-launch metrics to assess impact on user engagement and churn Mentor other Product Management team members What we are looking for Product management experience of at least 8+ years, and over all 8 -12 years. Preference for candidates with prior integrations/marketplace apps experience SaaS experience (preferred, not a must have) Min qualification : Min bachelors degree in a Tier 1 college Location: Bengaluru/Chennai/Hyderabad (Work from office from Tue to Thurs) Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Location : Bengaluru Salary : Upto 4.5 Lpa + Incentives Experience :1 -2 years experience Role Description This is a full-time on-site role for a Customer Support Associate located in Bengaluru. The Customer Support Associate will assist customers by addressing inquiries, providing product information, resolving issues, and ensuring a positive customer experience. Responsibilities also include sales support and training customers on product use. Qualifications n Skills in Customer Support, Customer Experience, and Customer Service Experience in Sales Ability to conduct Training sessions for customers Excellent communication and interpersonal skills Problem-solving abilities and a proactive approach Prior experience in the organic products or food industry is a plus High school diploma or equivalent; further education is advantageous Show more Show less

. Responsible for assisting in the design of system architectures and solutions to bring to market new innovative products which span web service offerings. Assists in the planning, designing, integrating, testing, deploying and supporting of products. Helps with testing and operational activities. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities Supports the architecture, design, development, qualification and deployment of applications consistent with product and technical roadmaps. Works with engineering project management and principle engineers to deliver applications that meet or exceed product requirements, project schedules and reliability. Develops and applies performance and bandwidth models for interactive applications to document network impacts. Works with the product development and operations teams to define technical requirements to accompany existing product and operation requirements. Designs and develops use cases in support of the technical requirements. Transforms technical requirements into architectures. Defines and documents a detailed design to meet technical requirements and architecture. Assists in vendor technical selection and management including input to specifications and vendor evaluation. Interfaces with outside teams in the development of internal and third party software to support the detailed designs. Interfaces with Company test teams to validate Company test plans and procedures are representative of fully exercising and validating the product features and capabilities. Works closely with development, integration and test teams to ensure product quality. Prepares deliverables for trial and market readiness. Drives the continuous improvement of deployed systems by consistently looking for ways to reduce costs and improve efficiency. Supports operations by providing deployment and sustained engineering support for all responsible systems and technologies. Diagnoses and resolves escalated field issues. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years

Job Role & Responsibilities Good Communication skills Customer experience/service handling Calling profle Show

. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight. Acts as a technical resource in projects and initiatives and ensures successful project implementation. Contributes to design considerations for new products or architectural changes to existing products. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact. Provides training and guidance to less experienced team members. Attains industry standard certifications and education. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

. Responsible for leading a team of Software Development Engineers in the planning and designing of software and web applications. Manages projects from design to testing, including new programs, enhancements and modifications. Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget. This role involves leading a team of Software Development Engineers in the planning, design, and development of solutions on the ServiceNow platform. The Manager will oversee projects from inception through deployment, ensuring alignment with business goals and adherence to best practices. This includes managing new programs, enhancements, and modifications within the ServiceNow environment. Job Description Core Responsibilities 5 Plus years experiences in ServiceNow Technology. AI Technology exposure is highly preferred. Oversees the planning and designing of software and web applications, including new programs, enhancements and modifications. Provides guidance to Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Software Engineering and other teams. Directs implementation initiatives for new software products and applications. Organizes software update process for existing applications and coordinates the roll-out of software releases. Manages all the deliverables to ensure adherence to deadlines, specifications and budgets. Implements performance metrics and prepares periodic reports. Monitors and tracks project progress and reports findings to leadership team. Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. Develops proposals, hardware/software changes and other capital expenditure projects. Manages professional and non-exempt employees, conducting work performance reviews and Ensures work performance is adhering to Company standards. Mentors, trains and develops staff. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field & location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc & With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

Responsibilities & Key Deliverables Sales Drive overall volume & market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity & Adequacy Team Handling for respective states Provide timely insights to Marketing & Sales Planning (Add - GTM) CX Manage end to end customer centricity, and satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioural Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form & manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA General Requirements

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of company goals by integrating teams for the best outcome. Impact Impacts a team through quality of services and information provided. Follows standardized procedures and practices and receives moderate supervision and guidance. Leadership Has no supervisory responsibilities. Manages own workload. Problem Solving Ability to problem solve, self-guided. Evaluates issues and solutions to provide the best outcome for the client and end-users. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring to case notes and examining each as a specific case. Performs routine call center activities concerning business products and services. Uses standard scripts and established guidelines and under supervision, to meet SLAs. Provides customers with information that is specialized and communicated in a warm empathetic manner. Gathers all necessary information to update the database. Escalates issues to senior levels, based on complaints or concerns. Explains company policies to customers. Performs other duties as assigned. Complies with all policies and standards.

We are hiring a Marketing Manager (Education and Content) for IN2WW (India to Worldwide cross-border advertisers) within Asia Growth Markets (AGM) who dares to Invent and Simplify and Think big! He/She will be responsible for building marketing infrastructure from scratch in a start-up like environment for Amazon Advertising in India. The role requires native understanding of the India business landscape and knowledge on marketing channel management. At Amazon we continually look for opportunities to invent on behalf of our customers, helping them to find and discover virtually anything they want to buy online. To this end we are building a range of advertising products that enhance the customer experience and are integrated with our core eCommerce platform. We have developed products that leverage Amazon s strength as a world class eCommerce platform and have integrated advertising into the shopping experience from first discovery to purchase. A strategic part of our charter is to build a portfolio of self-service advertising products to enable small and medium businesses (SMB) to engage with customers in relevant ways. Our growing team in Asia drives awareness, activation and engagement for Asia-based sellers advertising in the rest of the world, including North America, Europe and Japan. More and more Asia sellers are looking to build their brands globally via Amazon s brand-building ad products (e.g., Sponsored Brand, Stores). Seeing the potential, we are now seeking Marketing Manager to join our team to build marketing content, develop good working relationship with internal partner teams and support education to advertisers in India for cross-border sellers and advertisers. This role is an IC role. He/she will be responsible for setting the strategy for marketing content and education and support for the implementation of marketing activities in the IN2WW arc. Our team is growing fast, and now is a great time to join the team and shape marketing communication for this high visibility program. Set marketing strategy for marketing content and education for the IN2WW arc Build marketing infrastructure, including but not limited to marketing content, and support channel development, training and partnership programs. Set up working models with internal teams and external partners to collaborate on marketing reach-out to Amazon sellers Optimize against key metrics including CTR, open rates, and advertisers registered Track marketing best practices in the region, monitor industry trends, and make recommendations 5+ years of experience in marketing, education or related field MBA or advanced degree in Marketing, Communications, or a related field. Experience in B2B marketing or working with small and medium businesses (SMB), especially in the e-commerce or digital advertising sector. Hands-on experience with cross-border or international marketing campaigns, particularly for Indian brands or sellers expanding globally. Familiarity with Amazon Advertising products, e-commerce platforms, and self-service ad tools (e.g., Sponsored Brands, Stores). Fluency in multiple Indian languages and excellent written and verbal communication skills in English.

Musical Instruments Amazon India, is looking for a smart, enthusiastic, hard-working and creative Category Manager to join our team. The Category Manager will be responsible for developing and owning the strategy for some of our top vendor relationships. Within this role, the individual will have the opportunity establish and maintain strong vendor partnerships, manage category profitability, and identify means to improve the customer experience. We are seeking a business leader with a broad skill-set which demonstrates analytical horsepower, excellent business judgment, strong vendor management and negotiations skills, deep curiosity to uncover how things work, and a passion for creating a world class shopping experience for our customers. You will work with brands of all sizes and must have the leadership presence and communication skills to represent Amazon at all levels of these organizations. Experience in business analytics, strategic thinking, and negotiations are required. You should be able to: Define strategies to deliver best-in-class customer experience while delivering sustainable growth in the category. Develop knowledge of supply/ demand trends and success drivers of your category. Establish relationships and negotiate agreements/deals with leading manufacturers and brands. Drive new product launches and additions in the category. Collaborate with Sellers and merchandizing teams on promotions and marketing initiatives and coordinate with the Merchandising team to execute these activities. Collaborate with program/product teams to drive category objectives. Participate in day-to-day operational aspects of the category, including gathering and addressing customer feedback, business improvement initiatives. Be an ambassador within the industry and continuously enhance our position. 3+ years of with Excel experience 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience Experience with financial analysis and P&L ownership Bachelors degree, or 3+ years of professional or military experience Experience managing large data sets and utilizing to drive performance and process improvements Experience with pricing and selection strategy

As a Sales Advisor at H&M, you ll play a key role in creating an outstanding customer experience. You ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you ll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself and the brand positively during all customer interactions. WHO YOU LL WORK WITH . WHO YOU ARE We are looking for people with Experience in customer service within fashion, retail, or similar fields. And people who are Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales. Thriving in collaborative and dynamic environments. Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop. Flexible and action oriented. WHY YOU LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years. We are an inclusive company where you re encouraged to be yourself at work You will have access to a large global talent community, where career growth and aspirations have no limits. We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family. You ll be able to express your personal style with our employee discount at H&M group. We offer 5 days of working in a week to have great work life balance. JOIN US Our uniqueness comes from a combination of many things our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it s our people who make us who we are. Take the next step in your career together with us. The journey starts here. Store roles assessment: To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&M Group.

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. Description Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple s products, services and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.Demonstrate Apple s values of inclusion and diversity in daily activities. You should: Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Preferred Qualifications You can: Demonstrate knowledge of Apple products and services. Show a track record of producing top-performing sales and customer experience results. Personalise solutions based on customer needs, and effectively communicate them. Solve customer concerns using care, learning and presentation skills. Work in a fast-paced environment, often supporting multiple customers at the same time. Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. Support and educate the broader team by sharing knowledge, experiences and insights.

Location: Bangalore/Gurugram Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education. Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three! About the Role We are looking for a Conversational AI Designer who will define, design, and optimize intelligent conversations between our customers and our AI-driven voice and chatbots. This role sits at the intersection of UX design, linguistics, AI behavior, and customer experience, and will play a key part in shaping how businesses interact with their users via Exotels platforms. If you are passionate about crafting natural, intuitive, and purposeful conversations between humans and machines we want to talk. What Youll Do Design human-like conversational flows across voice and chat. Partner with clients to understand their consumers and use cases to design the bots goals, intent and success criteria. Collaborate internally with product managers, engineers, and customer-facing teams to deliver the clients requirements. Write clear, concise, and context-aware bot dialogues, prompts, and fallbacks that sound helpful and human. Partner with Product teams to test conversation designs and iterate based on user feedback and data. Apply principles of linguistics, behavioral psychology, and UX writing to create intuitive and low-effort user journeys. Maintain and optimize a conversation library (templates, tone guides, intents, fallbacks). Contribute to AI training: helping define intents, utterances, edge cases, and user expectations. Identify conversation friction points using transcripts, analytics, and feedback to improve success and containment rates. Define tone, persona, and escalation strategy for bots across different verticals and use cases. Requirements Must-Have: 5 9 years of experience designing conversations for chatbots, IVRs, voice assistants, or similar platforms. Deep understanding of UX writing, dialogue flow design, and customer empathy. Experience working with AI platforms Ability to design for voice-first experiences (IVR, smart assistants) and chat-based interfaces. Experience with tools for conversation design. Strong writing skills with a focus on clarity, brevity, and tone. Familiarity with NLP concepts intents, utterances, confidence thresholds, fallbacks, etc. Nice-to-Have: Experience in B2B SaaS or customer support domain. Basic understanding of analytics (CSAT, containment rate, deflection, etc.) Exposure to Indian languages and multilingual bot design. Background in linguistics, psychology, cognitive science, or communication design.