13485 Customer Experience Jobs - Page 4

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

General Finance Management is responsible for the day-to-day financial activities of the organization including: Controlling its financial resources and ensuring that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards Financial analysis and reporting, taxation, insurance, credit control, accounts payable and receivable, inventory and costs control, and budgeting and forecasting Analyzing the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast it's short, medium, and long-term cash flow position Evaluating and recommending investments and other financial instruments to meet cash flow ...

Business Intelligence (BI) Data Analysis work includes: Analyzing business intelligence data to inform business and product decisions Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends Partners with other areas of the business (e g , Marketing, Logistics, Customer Service, etc ) to model the outcome of implementing potential business strategiesPositions on this level are fully proficient in executing established standards Works independently within set frames and follows set co...

Video Editor Intern .css-35ezg3{font-weight:600;} Job type: Full Time Department: Marketing Work type: On-Site Bangalore Division, Karnataka, India About the Job Position Title: Video Editor Intern Department: Marketing Location: HSR Layout, Bangalore (Work From Office) Employment Type: Internship (4-6 months) Company: About AppsForBharat AppsForBharat is on a mission to help millions of Indians connect with spirituality and culture through beautifully crafted, AI-first consumer experiences. Backed by Peak XV Partners, Elevation Capital, Fundamentum, and other top investors, we re a Series C faith-tech startup built by alumni from IITs, IIMs, and high-growth startups. Our flagship product, S...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

Responsibilities As an People Partner, you will be responsible to: Ensure a seamless execution of all HR programs and processes within the BU Have a pulse of the business unit and constantly think about how to improve the effectiveness of the business unit - by looking at teams, structure, and processes Coach leaders at various levels and guide them on HR related guidelines and practices. Work with them to align, enable, and equip them and their teams to deliver to business unit OKRs Collaborate closely with the center of excellence teams to ensure solutions designed to meet business problems and needs Administer org-wide programs like performance reviews, rewards and recognition etc. Review...

What s the role As Channel Account Mgr. - B2B, you are responsible for growing the B2B Lubricants business through our Distributor Channel and in targeted geographies and sectors by business planning and execution. You are expected to deliver top-line growth by selling Shell CVPs to target sectors, in line with Shell HSSE policy and Shell General Business Principles in conjunction with RTM, Marketing and Technical, implementing the Sector and Customer Strategy What you ll be doing Develop and execute Distributor Business Plans to meet volume, revenue, credit, and operational targets. Engage with key prospects, customers, OEMs, and cross-functional teams to deliver integrated Shell CVPs. Driv...

Workplace Experience Manager Work Dynamics What this job involves Our Workplace Experience Champion s primary goal is building a sense of community within the workspace create memorable experiences through supporting colleagues and their work, regardless of where that is. Workplace Experience Champion (XA) creates a welcoming atmosphere and is the primary point of contact for colleagues and their visitors. The XA s core focus is to provide an unrivalled experience, support space operations, as well as organise a variety of community-driven events. will be to organise events, promote awareness and help host events that build the community, by driving community related events and partnerships....

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations. Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of...

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations. Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of...

CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customers satisfaction To identify and convert the opportunities for cross selling (banking product) on customers call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adheren...

Job Responsibilities: Work closely with coworkers to understand the needs of the project. Develop software to integrate with the back-end system. Conduct quality assurance of the project to make sure that the project meets the organization s standards. Perform updates and fix bugs according to customer specifications. Provide technical support and guidance. Resolve technical issues. Work on improving the customer experience and build tools to reduce errors. Analyze the causes of errors and come up with a solution. Take care of the security of the software. Come up with new ideas for the software based on the market trend and technological advancements. Suggest ways to increase the efficiency...

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque process...

What you ll be doing As a Product Manager for Zendesk Data Platform (ZDP), you ll help design and deliver core data services and capabilities used across Zendesk s product and analytics teams. Working with talented engineers and stakeholders, you ll build tools, processes and foundational data assets that unlock trusted, accessible data for thousands of internal users. Your work will streamline data access, enhance metadata management, and remove bottlenecks from critical workflows. You ll thrive on being proactive about solving customer problems, managing competing priorities, and collaborating with colleagues in EDA, product analytics, and business operations. You ll have an outsized impac...

Roles and Responsibility Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement strategies to improve team performance and productivity. Provide coaching and training to team members to enhance their skills and knowledge. Monitor and analyze team metrics to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Foster a positive and inclusive work environment that promotes employee engagement and retention. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Excellent communication and in...

Roles and Responsibility Promote the organization's image as a desirable place to work. Attract, recruit, screen, and interview candidates. Recommend placement of internal and external candidates for entry-level and experienced positions. Refer applicants, administer pre-employment tests, check references, conduct exit interviews for candidates declining offers, and provide feedback to unsuccessful candidates. Assist with job advertising and posting. Develop and implement effective recruitment strategies to meet business needs. Job Requirements Minimum 1 year of experience in talent acquisition, recruitment, or a related field. Strong knowledge of recruitment principles, practices, and techn...

Roles and Responsibility Deliver high-quality training materials, including presentations, guides, and course evaluations. Coordinate training schedules based on requirements and ensure timely delivery. Develop and implement effective training programs tailored to specific needs. Collaborate with cross-functional teams to identify training gaps and develop targeted solutions. Provide coaching and mentoring to junior team members to enhance their skills and knowledge. Stay updated with industry trends and best practices in training and development. Job Requirements Minimum 1 year of experience in training and development or related field. Strong knowledge of adult learning principles and inst...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to resolve complex customer issues. Develop and maintain a thorough understanding of our products and services. Identify opportunities to upsell and cross-sell products or services. Maintain accurate records of customer interactions and transactions. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and collaborate with colleagues. Strong problem-solving and analytical skills. Adaptability to changing situations and priorities. Pro...

Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide feedback and formal education to individuals on the phone. Develop and implement effective quality control processes. Collaborate with team members to achieve high-quality standards. Analyze data to identify trends and areas for improvement. Job Requirements Minimum 1 year of experience in quality analysis or a related field. Strong knowledge of quality control principles and practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a...

Roles and Responsibility Perform specialized HR consulting and coaching services for business leaders. Enable business change by supporting talent aspects of organizational structure changes and talent integration related to mergers and acquisitions. Advocate HR programs, communicate their business value, and manage roll-out to minimize disruptions. Collaborate with the business and talent management/staffing and recruiting teams on key talent initiatives such as workforce planning, high-potential employee development, and succession planning. Implement short to medium term activities within the business area or support sub-functions aligned with department strategy. Lead a team of specialis...

Roles and Responsibility Manage daily operations, oversee the implementation of short to medium term activities, and coordinate with lower-level specialists. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Provide technical and non-technical customer support via phone, online chat, or text. Analyze and resolve customer issues, ensuring high levels of customer satisfaction. Develop new solutions and projects, sharing best practices and advice with colleagues. Supervise and coordinate a mixed team of Specialist and Support roles, managing full employee lifecycle responsibilities. Job Requirements Advanced knowledge and experienc...

Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide feedback and formal education to individuals on the phone. Develop and implement effective quality control processes. Collaborate with team members to achieve high-quality standards. Analyze data to identify trends and areas for improvement. Job Requirements Minimum 1 year of experience in quality analysis or a related field. Strong knowledge of quality control principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment an...