16637 Customer Experience Jobs - Page 4

Handling sales queries and suggesting best-suited domestic holiday packages. Ensuring that all assigned leads are handled properly and meeting monthly sales targets. Coordinating with the operations team for seamless customer experience and timely refunds/complaints resolution. ","desiredSkills":" Any graduate/post-graduate; degree in Tourism or Hospitality preferred. Excellent communication skills in Hindi and English. Strong negotiation, relationship-building, and closing skills. Self-motivated, target-driven, and able to handle pressure. Knowledge of domestic destinations and travel trends is a plus. ","

Create, update, and optimize product listings across multiple international marketplaces (US, CA, UK, EU, etc.) as per platform guidelines. Ensure listing accuracy by maintaining correct product titles, descriptions, images, compliance attributes, and pricing. Monitor listing health and resolve issues such as suppressions, errors, compliance warnings, and ASIN mismatches. Coordinate with cross-functional teams (Content, Pricing, QC, and Operations) to ensure timely listing execution. Analyze listing performance and implement improvements to enhance visibility, conversions, and customer experience. Required Skills Advanced Excel Good Communication Ecommerce Product Cataloging Problem Solving ...

Relationship Management Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response. Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

As the Sales Site Head at Lodha Group, you would be responsible for proactively, independently implementing sales strategy and business development for growth of the assigned project. Primary focus is on prospecting new accounts for the assigned projects, towards meeting revenue goals. You would be responsible for overall team performance, capability development and managing key client relationships. You will lead a highly driven team of sales professionals to identify leads, seek business opportunities and develop strong client relationships towards effective sales. In this role, you will be required to consistently partner with all other Vertical Leads, Marketing Head and Strategy Leads to...

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field calls Timely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

As an experienced Technical Support Manager / Team Leader, your role will involve leading and mentoring a technical support team, managing escalations, and enhancing customer experience. You will be responsible for monitoring team performance, improving processes, collaborating with customers and internal teams, and training team members while optimizing support tools. Key Responsibilities: - Lead and mentor a technical support team to ensure efficient operations. - Manage escalations and prioritize timely issue resolution. - Monitor team performance regularly and implement strategies to enhance processes. - Collaborate with customers and internal teams to identify areas for support improvem...

As a candidate for this role, you will be responsible for managing the brand store independently with a focus on providing excellent customer support. You will need to have knowledge of Tally and experience in retail home appliances is preferred. Your main responsibilities will include: - Managing the inventory in the shop - Leading a team of Counter Sales Executives, Product demonstrators, etc. - Working towards improving customer experience and overall retail operations - Utilizing your Marketing & Promotional skills effectively - Being a target-driven sales professional In addition to the above, you must be a Graduate preferably from an Accounting & Commerce background. This full-time pos...

Experience of managing complex business processes at scale. Drive end-to-end high impact and high visibility programs that impact pricing and hence customer experience on Amazon Good on communication and influencing skills with an ability to deal with a fast-paced environment. Experience in defining, developing and using metrics to drive the vision and manage the business. Analyze data and dive deep into processes to derive insights for enhancing systems Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains. Liaise with tech, product, ops and category teams to ensure timely deliverables for key projects Ability to...

About The Role Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Underwriting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

Company Overview Reliance Retail is India's largest and fastest-growing retailer, renowned for its omni-channel presence, innovative store concepts, and seamless digital platforms. With a vast network of 15,000+ stores and a loyal base of over 193 million customers, we are committed to delivering exceptional value, quality products, and an unmatched shopping experience nationwide. Job Overview As a Store Manager at Reliance Retail, you will lead store operations to drive business growth while ensuring a superior customer experience. This senior-level, full-time role requires 7 to 10 years of relevant work experience and is based in Bangalore Urban, Chennai, or Hyderabad. You will be pivotal ...

Job Description: We are looking for smart self driven highly focused self motivated high energy people with top notch communication skills intellectual curiosity and passion for the banking industry practice Our consultants have a blend of in depth domain expertise in one or more areas of banking products and services strong business consulting skills and excellent soft skills Key Responsibilities: Be responsible for delivering sections of complex engagements for large medium and small sized companies across the globe in the Banking Financial Services sector Be competent enough to engage with senior client leadership and business stakeholders Independently lead business conversations build b...

Understanding of real estate customer life cycle & RERA regulations Expertise in CRM Systems Experience in handling multiple residential projects and high value customers Design SOPs for CRM Lead and manage CRM team coordinate with inter departments

Customer Support Executive (International) Name:Customer Support Executive (International) Role:Customer supportIndustry:Logistics, Cargo, CourierLocation:Udaipur (Rajasthan)Job Type:Full TimeExperience:2- 5yearsSkills:customer support, client handling, coordination, global client, Email draftingSalary:Best in the industryEducation:Any Graduate, MBA Description: 2-3 years of experience in customer service, preferably within the logistics or cargo industry.Strong communication and interpersonal skills.Ability to handle high-pressure situations and resolve conflicts effectively.Excellent organizational and multitasking abilities.Knowledge of logistics and cargo handling procedures.Familiarity ...

Job Title : Customer Success Associate – Inbound LOB Work Mode : Work From Office Job Description : We are looking for Customer Success Associates to join our Inbound Line of Business (LOB). The role involves handling inbound customer calls, addressing queries, and ensuring a smooth and satisfactory customer experience. This position is suitable for both freshers and experienced candidates who have strong communication skills and a customer-focused mindset. Key Responsibilities : Handle inbound customer calls professionally in English and Hindi Understand customer issues and provide accurate, timely resolutions Ensure high customer satisfaction through quality service delivery Maintain clear...

Role Overview We are seeking a strong consumer facing Product Manager for the Merchant Lending team. This role demands solving for one of the most complex, nuanced but neglected problems in the broader financial services: Customer Experience. The ideal candidate should be a strong first principles thinker, comfortable with diving deep into data to uncover insights and should possess high customer empathy and knack for UI/UX design. Key Responsibilities - Design frictionless, intuitive digital journeys for merchants (onboarding, credit decisioning, KYC, disbursement, repayment, and closure). - Identify and eliminate drop-off points using funnel data and user feedback. - Develop a nuanced unde...

We are currently looking for a Technical Support Analyst (TSA) to join our expert support team specializing in the BMC AMI Ops product family. In this pivotal role, you will act as the primary liaison between BMC and our customers, delivering technical support and driving issue resolution for mission-critical mainframe environments. Youll collaborate with Engineering and R&D teams to ensure a superior support experience that consistently meetsand exceedscustomer expectations. Here is how, through this exciting role, YOU will contribute to BMC Software''s and your own success: Manage, troubleshoot, and resolve technical issues related to BMC AMI Ops products and their integrations within defi...

Role details Title: Executive - Command Centre Department: Risk & Compliance Reports To: Manager - Compliance & Governance Work Days: 6 days a week Location: Malad (Mindspace), Mumbai, Onsite Industry: Healthcare Role Overview: This role is responsible for end-to-end monitoring, auditing, and reporting of clinic operations through CCTV surveillance. You will ensure adherence to operational SOPs, staff discipline, patient experience, and fraud prevention across all clinics. This position is crucial for real-time governance, ensuring the accuracy of clinic operations, and identifying any compliance gaps. You will work closely with the Compliance, Operations & Internal Audit teams to strengthen...

Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision. What You'll Be Doing 1 - Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision. 2 - Performs technical reviews of documentation, administration procedure and filing processes with some supervision. 3 - Develops a working level un...

About The Role The Strategy & Operations role for Virtual Office at myHQ is a position focused on process excellence, operational efficiency, problem-solving, and business strategy execution . The role ensures seamless onboarding, documentation accuracy, customer experience, cross-functional coordination, and continuous improvement to scale the VO business sustainably. This is a high-ownership role with direct business impact. Key Responsibilities Operations Excellence Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance. Ensure 100% accuracy in KYC validation, agreement creation, address proof issuance, and invoicing workflows. Maint...

About Us: HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a networ...

About the Job: The Red Hat Global Support Services team is looking for a highly skilled Senior Software Maintenance Engineer with excellent technical and customer service skills to join us in Pune, India. The role is focused on providing expert-level, advanced technical support for enterprise customers (online and phone) on Red Hat technologies, including Red Hat Enterprise Linux (RHEL), storage, and cloud solutions.Key responsibilities include in-depth investigation, reproduction, and high-level troubleshooting of complex, escalated customer issues, utilizing specialized tools and knowledge to resolve critical technical problems. A requirement to achieve Red Hat Certified Engineer (RHCE) ce...

Role & Responsibilities: Implement, review, and continuously enhance field service operations. Drive and achieve operational KPIs related to service performance and revenue. Manage and lead the field service team to deliver optimal customer service. Provide ongoing support, guidance, and training to service staff to ensure timely and high-quality customer service delivery. Ensure service operations are executed with full process compliance and adherence to organizational policies and procedures. Drive high customer satisfaction levels by achieving ambitious targets for Net Promoter Score (NPS) and Customer Effort Score (CES). Monitor service quality and implement corrective actions to improv...

Role & Responsibilities: Implement, review, and continuously enhance field service operations. Drive and achieve operational KPIs related to service performance and revenue. Manage and lead the field service team to deliver optimal customer service. Provide ongoing support, guidance, and training to service staff to ensure timely and high-quality customer service delivery. Ensure service operations are executed with full process compliance and adherence to organizational policies and procedures. Drive high customer satisfaction levels by achieving ambitious targets for Net Promoter Score (NPS) and Customer Effort Score (CES). Monitor service quality and implement corrective actions to improv...

About The Role Skill required: Retirement Solutions - Investment Management Designation: Delivery Lead Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years What would you do? Skill required:Retirement Solutions Designation:Delivery Lead Senior Manager Qualifications:Any Graduation (Fellow preferred) Years of Experience:16 to 25 years What are we looking for? Risk management Ability to manage multiple stakeholders Corporate planning & strategic planning Thought leadership Process-orientation We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating mode...