16637 Customer Experience Jobs - Page 38

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation Provides effective and timely resolution of users problems, queries or complaints Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and init...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Information Systems Security work focuses on preventing IT-based crime, hacking, intentional or inadvertent modification, disclosure, or destruction to an organization''s information systems and IT assets and intellectual property including: Designing, testing, and implementing secure operating systems, networks, and databases Password auditing, network based and Web application based vulnerability scanning, virus management, and intrusion detection Conducting risk audits and assessments, providing recommendations for application design Monitoring and analyzing system access logs Planning for security backup and system disaster recoveryPositions on this level have advanced knowledge and expe...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely manner. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to enhance customer support services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applicati...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation Provides effective and timely resolution of users problems, queries or complaints Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and init...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation Provides effective and timely resolution of users problems, queries or complaints Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of ...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various communication channels. Respond to customer complaints and concerns in a timely manner. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously improve knowledge and skills to enhance customer support services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Proficient in using computer systems and software applicati...

Responsibilities: * Develop & execute CRM strategies * Manage customer relationships * Measure & report on CRM success * Collaborate with sales & marketing teams * Ensure exceptional customer experiences Food allowance Provident fund

The ideal candidate should be comfortable working across platforms like Amazon, Pepperfry, Flipkart, and our own website, while efficiently using modern AI tools and design platforms Required Candidate profile Domestic E-commerce manager Fluent in English Experience with Amazon, FLipkart and pepperfry Customer Relationship To Apply, call on- 9660382331, 9950066668 Perks and benefits Yearly Bonus Based on interview

Job Description: Head of Customer Experience Industry: Gold & Jewellery Experience Required: Minimum 8+ years in Customer Experience/CRM/Service Excellence within the Gold/Jewellery or Luxury Retail Industry Location: Bangalore Position Summary The Head of Customer Experience will be responsible for designing, implementing, and driving a unified customer experience strategy across all touchpoints including retail stores, service centres, digital platforms, and post-purchase channels. This role ensures premium customer service, brand consistency, customer satisfaction, retention, and overall service excellence in line with luxury gold retail standards. Key Responsibilities 1. Customer Experie...

Role & responsibilities We're looking for an enthusiastic and client-centric Senior Customer Success Manager (Senior CSM) to guide our Customer Success Team at Intellicar. As Senior CSM, you will be responsible for managing key client relationships and escalations, onboarding new customers, strategizing to maximize revenue, and implementing continuous improvement initiatives to elevate client satisfaction and success. You will also help develop and support the team. This role is integral to building long-term, strategic partnerships with our clients and delivering value through every interaction. Responsibilities Client Engagement Ensure day-to-day deep engagement with key clients, fostering...

Role Overview: As a Key Account Manager at CarInfo, your primary responsibility is to build and maintain strong relationships with key clients. You will be in charge of up-selling and cross-selling existing products and values, serving as the main point of contact for key accounts. Understanding their needs and ensuring their satisfaction with the services provided will be crucial for contributing to the company's growth and success. Key Responsibilities: - Build and maintain strong, long-lasting relationships with key clients. - Serve as the main point of contact for key accounts, addressing their needs and ensuring a positive customer experience. - Develop and implement strategic account p...

As a People & Culture Local Service (PCLS) Associate at SAP, you will focus on building up your local P&C policy, employment legislation, regional and process knowledge to work more independently in your role. You will deliver Local P&C Services portfolio items as a local subject matter expert. Your responsibilities will include: - Building up on your local P&C policy, employment legislation, regional and process knowledge - Acting as a local subject matter expert to deliver Local P&C Services portfolio items - Ensuring best in class customer experience across the employee life cycle - Driving operational excellence to ensure compliance The People & Culture Local Services (PCLS) team consist...

Role Overview: As an Event & Experiences Manager at Zero40 Brewing and Brick & Branch, located in Hyderabad at Revolution Craftbrews, you will be responsible for planning and executing events, managing customer experiences, and overseeing projects related to the bar and microbrewery. Key Responsibilities: - Plan and execute events at the bar and microbrewery - Manage customer experiences to ensure high satisfaction levels - Oversee projects related to the bar and microbrewery Qualifications Required: - Possess analytical skills and project management abilities - Demonstrate strong communication, customer service, and customer experience skills - Previous experience in event management or hos...

Role Overview: You will be responsible for managing the complete lifecycle of Software and Hardware assets for the organization. This includes leading the asset compliance track, identifying and reporting license compliance issues, and recommending solutions. You will work closely with various IT groups to maintain software standards, validate product lists, and coordinate software license reviews. Additionally, you will provide data insights for hardware agreement renewals, negotiation, and procurement decisions. Key Responsibilities: - Lead asset compliance track and manage the complete lifecycle of Software/Hardware assets - Identify, document, and report license compliance issues and rec...

Role Overview: As a Data Analyst at bp's Customers & Products (C&P) Business and Technology Center (BTC) in Pune, India, you will play a crucial role in supporting the US Convenience achieve growth goals. Your primary responsibility will involve providing analysis and recommendations to increase sales, optimize operational costs, and enhance returns on invested capital. You will collaborate with various departments such as Merchandising, Marketing, Store Operations, Accounting, Finance, Store Assets, and IT to drive retail initiatives and support organizational objectives. Key Responsibilities: - Analyzing Data or Information: Break down information or data into separate parts to identify un...

At R Systems, you play a vital role in shaping the future of technology through designing cutting-edge software products, platforms, and digital experiences that foster business growth for our clients. Our product mindset combined with advanced engineering capabilities in Cloud, Data, AI, and Customer Experience enables us to provide innovative solutions to key players in the high-tech industry, including ISVs, SaaS, Internet companies, as well as organizations in telecom, media, healthcare, finance, and manufacturing. We take pride in being a Great Place To Work Certified company in 10 countries with a full-time workforce spanning India, the USA, Canada, Poland, Romania, Moldova, Indonesia,...

As a Customer Success Executive at our company, you will be responsible for ensuring high customer satisfaction, retention, and engagement. Your primary focus will be on resolving customer queries and concerns, building strong relationships, gathering feedback for continuous improvement, and assisting in renewals, upsells, and CRM management. Key Responsibilities: - Be the primary point of contact for customer queries and concerns. - Resolve issues to ensure high customer satisfaction. - Build strong relationships to boost engagement and retention. - Gather feedback and collaborate with teams for continuous improvement. - Assist in renewals, upsells, and CRM management. Qualifications Requir...

As a Customer Advocacy Manager, your role will involve bridging the gap between customer expectations and the company's product offerings. You will drive improvements to enhance customer experience and increase repeat purchases. With a deep understanding of the signage/print business or custom furniture/cover business, combined with expertise in merchandising, you will optimize product presentation and value communication. Key Responsibilities: - Analyze customer feedback, complaints, and reviews to identify pain points, gaps, and friction in the buying journey. - Develop actionable improvement plans for product offerings, merchandising, and service enhancements. - Act as the voice of the cu...

As an Import Customer Service professional at Dindayal TransGlobal, your role will involve managing client communication, handling customer inquiries, ensuring customer satisfaction, and supporting import logistics operations. You will be responsible for maintaining records, liaising with internal teams and stakeholders, resolving issues efficiently, and upholding high service standards. Key Responsibilities: - Manage client communication and handle customer inquiries effectively - Ensure customer satisfaction by providing exceptional service - Support import logistics operations and maintain accurate records - Liaise with internal teams and stakeholders to coordinate activities - Resolve is...

As a Business Analyst-Core Banking at NTT DATA, your primary role will involve bringing functional expertise in the core banking domain, specifically focusing on liability products such as current accounts, savings accounts, and term deposits. Your responsibilities will include interacting with business users and the technical team to understand functional requirements, documenting business requirements using tools like JIRA and Confluence, providing feedback on test cases, and supporting Quality Assurance for testing. Additionally, you will be involved in client UAT. Key Responsibilities: - Engage with business users to define scope, understand business processes, and identify problem state...

As an Incident Manager at Ciena, you will play a crucial role as the primary focal point during escalated technical support incidents. Your responsibilities will include evaluating incident requests, leading incident resolution, ensuring Service Level Objective (SLO) performance targets are met, and providing executive-level communication updates. You will collaborate with cross-functional teams, track deliverables for complex outages, and monitor GCC dashboards to ensure SLO compliance. Additionally, you will be responsible for sending heightened awareness notifications for catastrophic events impacting Ciena customers' networks and supporting network access for select customers. Key Respon...