16637 Customer Experience Jobs - Page 37

General Finance Management is responsible for the day-to-day financial activities of the organization including: Controlling its financial resources and ensuring that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards Financial analysis and reporting, taxation, insurance, credit control, accounts payable and receivable, inventory and costs control, and budgeting and forecasting Analyzing the organization''s revenues, liabilities, credit conditions, and other financial indicators to forecast it''s short, medium, and long-term cash flow position Evaluating and recommending investments and other financial instruments to meet cash flo...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set pri...

Business Process Quality work focuses on developing, identifying, analyzing and improving existing general business processes (ie, back-end processes not related to manufacturing) including: Applying process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc Developing documentation to support analysis and improvement including business requirements, functional specifications, process maps, gap/problem analysis, etc Planning implementing quality assurance and compliance processes In some organizations may include supporting development of...

General Finance Management is responsible for the day-to-day financial activities of the organization including: Controlling its financial resources and ensuring that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards Financial analysis and reporting, taxation, insurance, credit control, accounts payable and receivable, inventory and costs control, and budgeting and forecasting Analyzing the organization''s revenues, liabilities, credit conditions, and other financial indicators to forecast it''s short, medium, and long-term cash flow position Evaluating and recommending investments and other financial instruments to meet cash flo...

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including: Mapping the relationships between IT platform/infrastructure components (ie, Technology End Users, IT Systems Software & Hardware, and Info-Communications Transmission Networks) Identifying the key technology interactions and dependencies across systems/platforms impacting the organizations ability to achieve integration, compatibility, and performance targets Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternativesPositions on this level have advanced knowledge and exp...

Highly experienced Customer Experience (CX) Design Manager to lead and shape our customer experience strategy. In this role, you manage a team of CX designers and work closely with senior stakeholders to develop and execute strategies that enhance customer satisfaction and drive business success. You be responsible for overseeing the design and optimization of customer journeys, ensuring that every interaction is seamless and aligned with our business objectives. Webchat Manager Experience is Mandatory Bachelor Degree in relevant field with 6- 8 years of relevant experience Lead and manage the CX design team, providing strategic direction, mentorship, and support to drive exceptional custome...

Overview To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team. Key Accountabilities and main responsibilities Strategic Focus To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals. Operational Management Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business Complete mandatory training by the required due...

Strategic planning and execution of Crop/Segment wise trials in the assigned region. Evaluation of Product performance and recommendation. Data Analysis of trials on regular basis. Market analysis and update. Identify and fill product gaps and generate new ideas that improve the customer experience and drive progress toward goals. Define new product strategy, roadmap, and growth opportunities. Supervision and giving technical training to the team. Regular update to Breeders for improvement and changing scenario. Negotiate work with stakeholders and team members. Demonstrate selected product USPs to stakeholders. Assist in training and/or documentation that accelerates the successful adoption...

Responsibilities: * Lead customer experience team * Ensure high CSAT scores * Drive customer engagement strategies * Manage CCM processes * Achieve customer satisfaction goals Health insurance Annual bonus Provident fund

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide excellent customer service through various communication channels. Collaborate with internal teams to address complaints and concerns. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Stay updated on company policies and procedures to provide informed support. Job Requirements Minimum 2 years of experience in customer service, preferably in a back office or call center environment. Strong knowledge of customer relationship management principles and practices. Excellent communication and problem-...

Roles and Responsibility Supervise and coordinate daily operations activities to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Manage and train a team of customer support representatives to achieve high levels of customer satisfaction. Analyze operational data to identify trends and areas for improvement. Collaborate with other departments to resolve issues and improve overall performance. Implement and maintain quality control measures to ensure consistency and excellence. Job Requirements Proven experience in operations management, preferably in a customer service or BPO environment. Strong leadership and communication ...

Roles and Responsibility Supervise and coordinate daily operations activities to ensure efficiency and productivity. Develop and implement process improvements to increase quality and reduce costs. Manage and train a team of customer support representatives to achieve high levels of customer satisfaction. Analyze operational data to identify trends and areas for improvement. Collaborate with other departments to resolve issues and improve overall performance. Implement and maintain quality control measures to ensure consistency and excellence. Job Requirements Proven experience in operations management, preferably in a customer service or BPO environment. Strong leadership and communication ...

Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including: Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc Coordinating training schedule based on training requirements Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best practice and develops relevan...

Roles and Responsibility Manage and oversee the implementation of ITF solutions for seamless customer experiences. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams. Analyze customer feedback and implement changes to improve overall customer satisfaction. Ensure compliance with industry standards and best practices for customer experience management. Provide training and support to team members on ITF tools and technologies. Job Requirements Strong understanding of customer experience management principles and practices. Excellent communication and...

Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment. Strong knowledge of operations management principles and practices. Excellent leadership,...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in audits and assessments to ensure compliance with industry standards. Job Requirements Proven experience as a Quality Analyst in a BPO/Call Centre environment. Strong knowledge of quality control processes and procedures. Excellent communication and interpersonal skills. Ability to w...

Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment. Strong knowledge of operations management principles and practices. Excellent leadership,...

Roles and Responsibility Monitor calls to ensure adherence to quality standards and identify areas for improvement. Coach and train team members to enhance their performance and knowledge. Develop and implement effective quality control processes to improve customer satisfaction. Collaborate with the operations team to resolve issues and implement changes. Analyze data and trends to identify opportunities for process improvements. Provide feedback and constructive criticism to team members to help them grow professionally. Job Requirements Minimum 5 years of experience in quality assurance, preferably in a similar role. Strong knowledge of quality control processes, including call monitoring...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in audits and assessments to ensure compliance with industry standards. Job Requirements Proven experience as a Quality Analyst in a BPO/Call Centre environment. Strong knowledge of quality control processes and procedures. Excellent communication and interpersonal skills. Ability to w...

Roles and Responsibility Lead and manage a team of operations professionals to achieve business objectives. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction. Analyze performance metrics and provide feedback to team members for improvement. Ensure compliance with company policies and procedures. Identify and mitigate risks to ensure seamless operations. Job Requirements Proven experience as a Team Leader or similar role in an international BPO/Call Centre environment. Strong knowledge of operations management principles and practices. Excellent leadership,...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines Will most often be a driving force behind the development of new solutions for programs, complex ...

General Information Technology work involves managing or performing work across multiple areas of an organizations overall IT Platform/Infrastructure including analysis, development, and administration of: IT Systems Software, Hardware, and Databases Data & Voice Networks Data Processing Operations End User Technology & Software Support Conducts cost/benefit analyses for proposed IT projects as input to the organizations IT roadmap Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities Serves as fina...

Payroll includes work focused on designing and/or ensuring compliance with some/all of the following payroll processes including: Calculating gross and net pay amounts (e g, salary, overtime, shift payments, sales commissions, bonuses, deferred compensation, benefits, tax withholdings, deductions, payroll liabilities, etc) Payroll-specific records maintenance (changes in wage/salary rates; pension, insurance, mandatory deductions; new hires, terminations, leave of absence, etc ) Reconciliation of payroll records (e g , payments, deductions, general ledger entries for wages) Payroll data verification and administration Monitor and manage payroll legislation compliance Answering questions from...

Responsible for the operation and maintenance of telecom infrastructure and/or network components to drive network efficiency and availability Maintains network quality standards to achieve optimal levels of operation and KPI targets Tracks and monitors network traffic and performance to ensure minimal interruption to network transmission and/or network switches Corrects network problems effectively and in a timely manner Performs preventive maintenance, backup, and recovery procedures Drives initiatives, industrialization, and efficiencies to network facilities for improvements (i e , enhancements, updates, upgrades, and new systems) Establishes tools and procedures to monitor network perfo...

Software Development Engineering (High Tech) focus on developing multiple types/categories of software including end-user applications and operating systems/utility software, that provides a platform for running end user applications for sale to external customers The work includes: Conducting requirements gathering and analysis to understand the domain of the software problem and/or functionality, the interfaces between hardware and software, and the overall software characteristics Using programming, scripting, and/or database languages to write the software code Supporting software testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to s...