16637 Customer Experience Jobs - Page 36

Roles and Responsibility Manage and develop a team of sales professionals to achieve business targets. Build and maintain strong relationships with clients and stakeholders. Conduct market research and analyze consumer behavior to identify new business opportunities. Develop and implement effective sales strategies to drive growth. Collaborate with cross-functional teams to achieve organizational goals. Monitor and control expenses to ensure profitability. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official ...

Roles and Responsibility Manage and oversee the daily operations of the Spanish Alexa Shopping team. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze data and metrics to identify areas for improvement and optimize processes. Train and guide team members on new processes and procedures. Ensure compliance with company policies and procedures. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official cha...

Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and motivate a team of sales professionals to meet their targets. Build and maintain relationships with key stakeholders, including customers and partners. Analyze market trends and competitor activity to identify new business opportunities. Collaborate with cross-functional teams to drive business growth. Monitor and control expenses to ensure profitability and efficiency. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the e...

Roles and Responsibility Develop and maintain strong relationships with NRI clients to understand their financial goals and provide tailored solutions. Conduct thorough needs analysis to identify investment opportunities and develop strategies to meet client objectives. Collaborate with internal teams to ensure seamless delivery of services and products to clients. Provide exceptional customer service and support to existing clients, ensuring high levels of satisfaction and retention. Stay up-to-date with market trends and regulatory changes to remain competitive and innovative. Identify cross-selling opportunities across various product lines to maximize revenue growth. Disclaimer: This job...

What we believe in We are seeking a knowledgeable Product Manager to oversee the management of requirements for user tool integration. The perfect applicant will possess a solid foundation in assisting clients with industrial automation solutions and a comprehensive grasp of the difficulties encountered by OEMs and system integrators. You will play a key role in converting client needs into practical product specifications, enhancing usability, and guaranteeing that our tools provide significant benefits in actual implementations. This position plays a crucial role, bridging product development, user experience, and technological advancement. Your contributions will greatly determine the way...

Role Overview Pest Shields is looking for an e-Commerce Manager who can own and manage end-to-end e-commerce operations across our D2C website (pestshields.in) , major marketplaces (Amazon, Flipkart) , and quick commerce platforms (Blinkit, BigBasket, Zepto, etc.) . This role requires strong execution, cross-functional coordination, and hands-on experience in managing products, orders, sales tracking, customer experience, and logistics in a high-growth environment. Key Responsibilities 1. D2C Website Operations Own day-to-day operations of the Pest Shields D2C website Manage product listings, pricing, stock availability, offers, and hygiene Track orders, cancellations, returns, and refunds C...

Alliance Business Manager This role has been designed as Onsite with an expectation that you will primarily work from an HPE office. : Global Sales at HPE is about building the future. We are redefining what s next and combining our legacy of innovation with a bold new goal to accelerate everything we do. Our sales organization is comprised of 10,000+ professionals in sales, presales, service, and support functions. Together with our partners, we deliver global, commercial, public sector small/medium business customers throughout 11 geographies. We re transforming businesses. Join us redefine what s next for you. What you ll do: Responsibilities: Influences large account sales teams to partn...

Requirement: Develop cutting edge software and analytical solutions to solve complex electrified propulsion system challenges and improve customer experience of advanced electrified vehicles. Develop tools using MATLAB, Python for retrieving, processing and aggregating data from a variety of different and internal 3rd party data resources to aid in vehicle optimization. Integrate software and analytical tools to support processing and analysis of both simulation and real-world data. Create and maintain unit tests of core software functionality to ensure robustness across different compute environments. Create standardized report tools, metrics and visualisations to support different use case...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Ex...

Roles and Responsibility Manage daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost quality and customer satisfaction. Lead and motivate a team of professionals to achieve operational excellence. Analyze performance metrics and provide insights for improvement. Collaborate with cross-functional teams to align with business objectives. Ensure compliance with company policies and procedures. Job Requirements Proven experience in operations management, preferably in a BPO or call center setting. Strong leadership and communication skills. Ability to analyze data and make informed decisions. Excellent problem-solving and conflict resolution...

Roles and Responsibility Lead and manage a team of quality analysts to ensure high-quality customer service. Develop and implement quality control processes to improve customer satisfaction. Analyze data and metrics to identify areas for improvement and optimize quality performance. Collaborate with cross-functional teams to resolve issues and enhance overall customer experience. Train and coach team members on quality procedures and best practices. Monitor and report on quality metrics, such as first call resolution rate and customer complaints. Job Requirements Minimum 2 years of experience in quality assurance or a related field. Strong knowledge of quality management principles and pract...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and progress. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Ability...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Ex...

Roles and Responsibility Manage end-to-end recruitment processes, including sourcing, screening, interviewing, and onboarding candidates. Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with hiring managers, interview teams, and other stakeholders. Conduct phone screens and interviews to assess candidate fit and skills. Coordinate with HR and other departments to ensure seamless recruitment processes. Maintain accurate records and reports of recruitment activities. Job Requirements Strong knowledge of recruitment principles, practices, and techniques. Excellent communication, interpersonal, and negotiation skills. Ability to work...

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to evaluate candidate fit and potential. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics and provide insights to improve the hiring process. Job Requirements Proven experience in talent acquisition and recruitment. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet deadlines. Str...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement effective quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify process improvements and recommend changes. Develop and maintain reports to track quality metrics and progress. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team. Ability...

Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or Manager in a customer-facing environment. Strong knowledge of customer service principles and practices. Ex...

Role & responsibilities 1- Attend tokens for Demand, General queries like time extension, changes in payment plan, correspondence address & number etc., updated demands, cancellation, payment updation, clearance of interest for NOC 2- Support customers with the processes way forward and inform them timely of any updates in their purchases 3- Coordinate with legal in case of documentation required for any name change in existing allotment to support customer request. 4- Follow-up with backend / respective department 5 - Meet customers and support in issuance of NOC post proper documentation. 6 - Check documentation required for possession and get the same signed by the customer 7- Check and c...

Execute frontline operational tasks during the Wave 0 phase, ensuring strict adherence to defined processes, quality benchmarks, and compliance guidelines. Handle customer or internal requests efficiently, ensuring timely resolution, accurate documentation, and escalation of complex issues when required. Support transition and stabilization activities by providing feedback on process gaps, risks, and improvement opportunities. Maintain productivity and accuracy standards while adapting to evolving workflows and participating in knowledge transfer sessions. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for ou...

Support daily operational activities by accurately executing assigned tasks, adhering to organizational processes, quality standards, and turnaround timelines to ensure smooth workflow. Collaborate with team members and supervisors to resolve routine issues, escalate exceptions appropriately, and contribute to achieving team productivity and service level goals. Maintain accurate records, update internal systems, and ensure data integrity while handling confidential information in compliance with company policies. Participate in training sessions, process updates, and continuous improvement initiatives to enhance skills, efficiency, and overall team performance. Disclaimer: This job descript...

Role Purpose Responsible for resolving customer complaints/escalations through Internal Escalation Desk. Role Accountability Resolve complaints / escalations received through different channels - Nodal ,Principal Nodal & Customer service head ID through calls and emails Achieve daily productivity metrics & Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution Use judgement to raise exception servicing request on a case by case basis for better customer experience Ensure final resolution of customer escalations by coordinating wi...

Monitor real-time performance metrics such as call volumes, agent availability, adherence, and service levels to ensure operational targets are consistently met. Identify intraday risks and implement corrective actions including schedule adjustments, re-forecasting, and coordination with operations teams. Prepare real-time reports, dashboards, and alerts to provide visibility on workforce performance and support data-driven decision-making. Collaborate with workforce planning, operations, and leadership teams to optimize resource utilization and improve customer experience. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to impr...

What does a Learning Experience Leader really doThink of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise end...

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance ...

Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Acco...