9372 Customer Experience Jobs - Page 34

Location: 423, DLF Qutub Plaza, DLF Qutub Enclave Phase - I ,Gurgaon, India Job Description- Executive Service sales -Area Gurgaon and Haryana Primary responsibility: Generating enquires, negotiation and finalization of orders. Will be responsible for AMC renewal & extending support to the Service Supervisor. Timely renewal of maintenance contract for group and one to one customer. Will be responsible for improving conversions, recoveries and T business. Preparing sales negotiation data sheet and submitting model elevator proposal. Completing all the documentation associated with the Contract, i.e. tender, technical clarifications, legal documents, etc. and submitting them to the customer wi...

Key Responsibilities Channel Expansion Drive channel growth and increase retail footprint within the assigned catchment territory. Outlet Performance Monitoring Track and evaluate performance metrics of all retail outlets, ensuring achievement of sales and service goals. Acquisition & Revenue Targets Achieve customer acquisition and revenue targets through both inbound and outbound initiatives. Jio Point Operations Operationalize and manage all Jio Points within the designated Jio Centre, ensuring alignment with company standards. Preferred Outlet Management Own and drive performance of preferred outlets to maximize sales and customer engagement. Customer Experience Ensure a world-class cust...

In this role, you will be responsible for managing last mile delivery operations, performance monitoring, customer experience, warehouse coordination, issue resolution, shipment reconciliation, and dispute management. **Key Responsibilities:** - **Last Mile Delivery Management:** - Oversee and ensure smooth execution of last mile delivery operations in designated areas. - Monitor daily delivery performance metrics such as on-time deliveries, failed deliveries, and returns. - Manage and track real-time delivery status using logistic tracking tools or dashboards. - Monitor end-to-end delivery closure reports to track pending, failed, or rescheduled shipments. - Conduct regular meetings with de...

Role Overview: You have the opportunity to join Xpandr Ventures India Pvt. Ltd. as a General Manager Sales for The Hive, a dynamic flexible workspaces firm transforming commercial office spaces. You will be responsible for owning the business P&L, asset health, and customer experience in the Bangalore region. Working in this role will allow you to make a significant impact on the business across India while collaborating with senior management in a fast-paced and results-oriented environment. Key Responsibilities: - Own the regional P&L and lead the Sales function, managing a team to drive business metrics and customer experience goals. - Develop strong relationships with corporate real esta...

Role Overview: As the Regional Asia-Pacific Lead for the HSBC Global Resource Booking Team at JLL, you will play a crucial role in delivering support and managing day-to-day operations of the Resource Booking System. Working closely with a global team, you will be responsible for ensuring smooth operations, resolving customer enquiries, and implementing new initiatives under the guidance of the Regional Leads. Key Responsibilities: - Manage the Resource Booking work queue efficiently, responding to customer enquiries within agreed SLAs - Replicate and troubleshoot customer issues, escalating to Tier 2 support when necessary - Build and amend system resources via Admin modules - Manage user a...

As a Visual Merchandiser at H&M Group, you play a crucial role in creating an inspiring and consistent customer experience by implementing visual standards and driving commercial excellence. Your actions should be in line with the company's values to contribute to your success and that of the company. **Key Responsibilities:** - Execute visual, commercial, and styling curation following store guidelines and calendars to enhance the customer experience and drive sales. - Analyze sales performance, maintain stock levels, ensure garment care, and identify visual and commercial opportunities in collaboration with Store Management. - Utilize trend and competitor insights to coach and develop the ...

Role Overview: As a Service Relationship Manager in the Private Banking Group at IDFC First Bank, your main responsibility will be managing clients on behalf of the bank. You will be tasked with creating and maintaining strong relationships with clients to enhance satisfaction and promote the sale of products and services. Your role will involve providing financial advice to customers, including investment and financial planning, in order to ensure a seamless and fulfilling customer experience and establish IDFC First as the primary bank for all banking needs. Key Responsibilities: - Support in managing all Private Bank sales and service activities for the assigned region - Provide comprehen...

You will be responsible for the following key responsibilities: - Establishing clear client retention goals - Processing milestones for the clients and employees to work toward - Assisting customers with setting up and navigating programs or software - Promoting the value of the product - Upselling services and products with the brand image - Promoting value through improving customer experience - Assisting in creating training courses and educational materials - Reviewing customer complaints and concerns and seeking to improve the customer experience - Developing and managing client portfolios - Minimizing customer churn - Aiding in product design and product development Qualifications requ...

As a Business Manager - Sales, your role will involve owning the sales funnel and driving sales closure. You will be responsible for achieving the sales target on projects month on month through a team of 6 to 10 designers. - Ensure sales funnel management to achieve a higher conversion rate output. - Target and achieve 12 to 15 projects a month by ensuring new project bookings. - Responsible for Customer Experience & Relationship Management. - Train designers to ensure sales and enable them to achieve their targets. No additional details about the company were provided in the job description.,

As a member of the Finance Team at our global energy business, you will play a vital role in advancing your career by actively participating in various financial activities. Your primary responsibility as a Dispatch Coordinator will involve handling bulk scheduling activities, managing non-delivered product and stock returns, coordinating courier and regional transport requests with 3rd party carriers and warehouses. You will be tasked with managing inbound and outbound customer interactions, fostering relationships with key collaborators, and ensuring all necessary paperwork and administrative tasks are completed in a timely and compliant manner. Key Responsibilities: - Collaborate with sal...

Be the voice of EaseMySailing: engage seafarers via calls, guide them through registration, resolve queries, log insights in CRM, and collaborate with teams. Success is measured by call reach, conversions, quick resolution, CSAT, and follow-ups.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Engage with potential customers and convert inquiries into bookings. Onboard new customers Collect feedback, resolve concerns promptly, ensure service excellence. Ensure timely payments from customer Act as a dedicated POC for customer's family

Career Level Summary Career-developing seller. Possesses a working understanding of company products/services and utilizes sales techniques effectively. Completes moderately complex sales with minimal supervision. Requires working knowledge and experience in own job discipline and broadens capabilities. Continues to build knowledge of the company, processes and customers. Performs a range of assignments related to job discipline. Uses prescribed guidelines or processes in analyzing situations. Receives a moderate level of guidance and direction Critical Competencies Customer Knowledge: Capitalizes on deep understanding of current customers organization structure, business processes, strategi...

About the Role: We''re seeking an experienced Product Manager to lead the development and scaling of cutting-edge Generative AI (Gen AI) and Large Language Model (LLM) powered products for the Fintech industry. If you have a passion for building innovative products, a data-driven problem-solving mindset, and a willingness to learn, we''d love to hear from you! Responsibilities: - Build and launch Gen AI and LLM powered products that transform the Fintech industry - Collaborate with cross-functional teams, including Engineering, Design, and Data Science - Develop product roadmaps, requirements, and user stories - Analyze data to inform product decisions and measure success - Stay up-to-date w...

About the role Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect)? We are looking for Product Owners to enable the delivery of high-quality financial/payment products in a fast-paced, challenging, and creative environment. You will work with business heads and engineering partners to drive the strategy, roadmap, execution of a product area to build high-quality products/systems. Expectation:- Working closely with business leads to understand product use cases, customer journeys, business applicabil...

About the role: Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect)We are looking for Product Owners to enable the delivery of high-quality financial/payment products in a fast-paced, challenging, and creative environment. You will work with business heads and engineering partners to drive the strategy, roadmap, execution of a product area to build high-quality products/systems. Expectation: Working closely with business leads to understand product use cases, customer journeys, business applicabilit...

Overview The Manager, Credit Products, will support the development, management, and execution of the consumer credit product line strategy (PLS) globally, reporting to the VP, Global Credit. This role will support various product initiatives across the Global Consumer Credit team including but not limited to PLS strategy, consumer value proposition (CVP) design & development, credit product operations & governance, economics, commercialization support (e.g., high-priority RFP, optimization & marketing services, etc.), and benefit presentment & delivery strategy. Role Develop and maintain up-to-date consumer and market insights and intelligence to identify PLS/CVP opportunities globally. Sup...

Summary Mastercard Merchant Solutions provides seamless connectivity for customers of all types into our Payment Processing and Decisioning products. Assets formerly known as the Mastercard Payment Gateway Services (MPGS), Direct Services Access (DSA), Networks Exchange (NEX), PaybyAccount (PbA) and Private Label Card Programs are now consolidated under a single Gateway portfolio. This product management team is part of a global product function at the center of payments innovation delivering leading customer experiences through our connected gateway. As part of this remit the team is responsible for defining the strategy, and executing the delivery of, market-leading payment gateway product...

Title and Summary Senior Product Manager - TechnicalOverview The Transfer Solution team is looking for a PMT to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Responsible for the analysis, design, development, and delivery of software solutions. Defines requirements for new applications and customizations, adhering to standards, processes, and best practices Role : - Lead customer engagement success definition: Own and drive the customer working backwards strategy, short and lon...

About The Role Skill required: Reinsurance - Collections Processing Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique n...

About The Role Skill required: Marketing Operations - Customer Service Technology Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do In our Service ...

Skill required: Sales Support - Sales Enablement Designation: Sales Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the p...

We are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes, driving SLA adherence, mentoring teams, handling client interactions, managing escalations, and leading process optimization initiatives. This is a full-time role for immediate joiners only.

Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Specialist Qualifications: Any Graduation Years of Experience: 7 to 10 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. W...