16637 Customer Experience Jobs - Page 34

Role & responsibilities : Drive sales and achieve revenue targets in the alloy steel market. Develop and implement strategic sales plans. Manage key client accounts and foster long-term relationships. Identify new business opportunities and expand market presence. Coordinate with marketing and product development teams. Track market trends and competitors to identify potential threats and opportunities. Prepare and deliver sales presentations to clients and stakeholders. Ensure customer satisfaction and address any issues promptly.

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do We are looking for talented individuals to be responsible for delivering exceptional customer and consumer support across multiple communication channels — inbound, outbound, email, chat, social media, SMS, and online reviews. The role focuses on resolving complaints, processing orders and returns, and ensuring a positive customer experience. Working within SAP and Salesforce, the Agent will demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail. ...

Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inquiries with limited supervision. Meets timeliness and accuracy standards. Documents calls by creating detailed notes in the case management system. Completes callbacks in a timely manner and escalates as appropriate. Adheres to call center metrics and guidelines within established procedures. Explains the appropriate participant forms and provides guidance on completion. Performs other duties as assigned. Complies with all policies and standards.

PACCAR India is looking for an experienced Credits & Returns Analyst who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines. Credits & Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC), Suppliers, and Internal Departments to ensure claims are processed accurately and timely. PACCAR Parts PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance ...

The Warranty Claims Analyst is responsible for accurately processing truck warranty claims in compliance with company policies and procedures. This role involves evaluating claims, identifying and resolving issues, and ensuring timely and effective communication with dealerships to deliver best-in-class customer service. The analyst plays a key role in meeting departmental objectives, reducing warranty costs, and driving process improvements to enhance claim efficiency. Key Responsibilities: Evaluate complex warranty claims and make claim decisions in accordance with departmental procedures and company policies. Respond promptly and professionally to dealer inquiries, communicating division ...

PACCAR India is looking for an experienced Technical Research Specialist. This role focuses on delivering accurate solutions to dealer inquiries regarding PACCAR truck parts. It involves leveraging research, analysis, and business tools to identify and provide the correct, saleable part numbers that meet customer needs. Additionally, the role promotes knowledge sharing among customers, peers, and PACCAR divisions to drive part sales and enhance overall customer satisfaction. PACCAR Parts PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call ce...

As a Strategy Consultant at IBM, you''ll play a vital strategic role in helping clients transform their digital customer experience. Primary responsibilities include: • MBA from Tier 1 institute with 4-7 years of experience in leading advisory consulting firms in areas like AI, Corporate/Business Strategy, IT Strategy, Platform Eco Strategy, Digital Reinvention, Process and Operations Transformation, etc. • Flexibility to work with cross-functional teams and industries/domains as per engagement requirement • Brings together business strategy, data architecture, and marketing technology Required education Bachelor''s Degree Preferred education Master''s Degree Required technical and professio...

Role & responsibilities Manage the Voice FPOC team for a credit services provider. Oversee people management, performance, night-shift operations, and rotational work offs , including potential weekend coverage. Ensure delivery of excellent customer service, strong customer outcomes, and NPS performance while handling complex customer queries. Collaborate effectively with on-shore and off-shore teams to maintain high service standards. Job Title: Assistant Manager Location: Pune (Work from Office) About the Role: Manage the Voice / Chat First Point of Contact (FPOC) team for a leading credit services provider. The role involves overseeing people management, team performance, night-shift oper...

Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies from the worlds largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career About The Team The Stripe Workplace team creates and operates inspiring, comfortable, and innovative spaces that bring Stripes culture and values to life and provide a foundation for ac...

Our mission is to make meaningful learning a part of your everyday The shelf life of our skills is now less than 5 years So, if you stopped learning today, your skills would soon be irrelevant Think thats a big problem? Youd be right Enter HowNow Founded in , our Learning and Skills Platform is disrupting the way people learn and upskill through technology Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it Already used by fast-growing scale-ups and global enterprises, such as the UK Government, Investec, and Trainline were pushing the boundaries of how people learn Hi I'm Nelson the CEO ...

Join us as a DevOps Engineer at Barclays, where you'll take part in the evolution of our digital landscape, driving innovation and excellence You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences As a part of the team, you will deliver technology stack, using strong analytical and problem-solving skills to understand the business requirements and deliver quality solutions You'll be working on complex technical problems that will involve detailed analytical skills and analysis This will be done in conjunction with fellow engineers, business analysts and business stakeholders To be successful as a DevOps Engineer you should ha...

Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Senior Analyst Qualifications: MCom/Any Graduation/Chartered Accountant Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Advanced What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance envir...

Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Specialist Qualifications: MCom/Any Graduation/Chartered Accountant Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Advanced What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environm...

Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Assoc Manager Qualifications: BCom/Chartered Accountant/Master of Business Administration Years of Experience: 10 to 14 years What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible ...

Seeking a Customer Retention Specialist to reconnect with potential customers, recover lost sales, and improve satisfaction through personalized calls, emails, and CRM insights. Focus on empathy, follow-up, and customer experience.

Skill required: Property & Casualty - Property and Casualty Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet ...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do We are looking for talented individuals to be responsible for delivering exceptional customer and consumer support across multiple communication channels — inbound, outbound, email, chat, social media, SMS, and online reviews. The role focuses on resolving complaints, processing orders and returns, and ensuring a positive customer experience. Working within SAP and Salesforce, the Agent will demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail. Wh...

About The Company EStreet IT Service & IT Consulting has been at the forefront of digital marketing solutions since 2015, helping businesses achieve online success with tailored and innovative strategies. Known for a results-driven approach and expertise in digital strategy, SEO, social media management, PPC advertising, and web development, EStreet delivers effective and creative solutions. With a strong commitment to transparency, client-centric focus, and excellence, EStreet is a trusted partner for businesses looking to make a meaningful impact in the digital world. Based on a foundation of innovation, EStreet offers services designed to optimize visibility, engagement, and conversions. ...

SUMMARY About Embark : Embark is a specialized consulting and execution platform designed to help global enterprises build, scale, and evolve Global Capability Centers (GCCs) in India. We offer a comprehensive, end-to-end solution that addresses every critical stage of a GCC’s lifecycle from strategy and setup to long-term transformation. Founded by experienced practitioners with deep domain expertise and ably sponsored by Embassy Group, Embark eliminates advisory fragmentation and executional friction by offering an integrated model across strategy, compliance, operations, talent, and culture. Role Overview : As the Business Associate, you will play a pivotal role in driving the company's s...

The Role : Release Train Engineer (RTE) The Location : Hyderabad The Team: The S&P Global Commodity Insights team seeks to accelerate transformation from product to platform-centric software engineering practices in an Agile development methodology, specifically within the Scaled Agile Framework (SAFe). This person will play a pivotal role in optimizing the flow of value across an entire Agile Release Train (ART). The Impact: This role has a broader context of major strategic initiatives to extend our market leadership, enhance customer experience, and implement next-generation software technology. You will be responsible for orchestrating value delivery across multiple Scrum/Agile teams, en...

We are looking for a customer-focused Customer Support & Sales Associate to handle inbound customer queries and provide high-quality support through calls and chat. The role involves resolving basic account, billing and licensing issues, guiding customers on product usage, and supporting sales, renewals, and retention activities. Key Responsibilities- Handle inbound customer queries via calls and chats using defined tools and scripts. Provide support on account access, billing, plans, and usage. Assist customers with license management and Admin Console navigation. Identify sales, renewal, and retention opportunities during interactions. Promote product features and creative tools for everyd...

• Manage customer experience and floor operations • Assist customers with product selection & fit • Handle customer queries & complaints politely • Manage trial rooms & product handling • Maintain product knowledge • Coordinate with store team

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage t...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syst...