13571 Customer Experience Jobs - Page 33

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accuratelyHandle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processi...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque process...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accuratelyHandle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processi...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

As a Training and Quality Manager, role will be to work closely with internal Operations teams/QA Team, Training team as well as external stakeholders IQI Managers, RSMs and CX Managers to provide on-boarding, coaching, remediation, training and development for QAs and agents. The TNQ manager is the custodian in ensuring the QA framework is closely aligned. The role requires leading implementation of initiatives and projects that will counteract any possible trends, drive business KPIs by aggregating audit findings and analyzing gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency. Job Duties and Responsibilit...

Functional Responsibilities Team Leadership and Management: Supervise and support the Area Office Customer Handling Executives. Provide guidance, training, and performance feedback to team members. Conduct regular team meetings to review performance, address issues, and share updates. Operational Oversight: Ensure smooth day-to-day operations of the area office. Monitor and analyze customer experience metrics to assess performance and identify areas for improvement. Implement and enforce standard operating procedures and best practices. Strategic Planning: Develop and execute strategies to improve customer service and operational efficiency. Set performance goals for the team and ensure they...

Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts Purchase agreements and other data to manage hardware assets...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the conf...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Software (Tech )Support Engineer We are looking for a highly talented Software Support Engineer to join our unique team. Whats in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing. What you'llbedoing: Function as a technical support Tier for SW issues Contain all field SW escalations that dont require code changes. Independently resolve customer complex issues b...

Software (Tech )Support Engineer We are looking for a highly talented Software Support Engineer to join our unique team. Whats in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing. What you'llbedoing: Function as a technical support Tier for SW issues Contain all field SW escalations that dont require code changes. Independently resolve customer complex issues b...

SUMMARY Hiring Only Fresher graduates for Automobile sector Role- Sales Executive Job Description: Presentable Appearance and Attitude. Lead Management - Generate prospects from showroom walk-in, telephone enquiries. Enter enquiries with complete customer details in the tab. Demonstrate the Scooter. Conduct Test rides and convert to final sale. Address customer queries related to Scooter specifications, Delivery time, Scooter Pricing, Finance options, etc. Closing and Follow-up. Key Performance Indicators (KPIs): Percentage of TR completion from scheduled TR. Percentage of Sales conversion from Completed TR. Process adherence, No deviation from the Processes or SOPs. Good at giving Customer ...

Description: Skills Sets (Including certification requirements) Scope:MS Dynamics, Azure Cloud, Power Platform, C# JavaScript, SQL, Agile, JIRA, Confluence. Commendable knowledge on MS Dynamics functional and technical aspects, expertise in power platform, plugins, and reporting. Software platform experience Cloud platform End to end implementation experience Multi system integration experience. Highly skilled in using JIRA and Confluence Proficiency Required Lead the development team with optimal state of the art solutions to enhance customer experience. Responsible for the development, assigning tasks for the development items/CRs and ensure quality standards. Support the initiatives of di...

Description: RESPONSIBILITIES:Daily Execution:oExecute daily updates for the Test/Ongoing activities on Victoriassecret.com Includes, managing deliverables from merchants, marketing, technical and creative partners and setting up the content in CMS, Adobe Target. oAdhere to the formatting rules to enable optimal shopping/brand experience for the customers. This entails editing copy, verifying copy accuracy, ensuring appropriate creatives are set up to meet our quality standards, etc. oEnsure that work is progressing according to the established plan. oIdentify and address any issues or roadblocks that may impede daily execution. Validation:oOwns proofing for the test or ongoing activity for ...

Description: Design and develop Integration solutions using SAP Cloud Platform Integration (CPI) to connect cloud-based and on-premises systems, applications, and data sources. Configure and customize Integration artifacts, Adapters, and Connectors within SAP Cloud Platform Integration (CPI) to enable seamless connectivity and data exchange between systems. Experience working with business users and Solution Architects to determine integration requirements, develop and test HCI/CPI interfaces. Experience in the configuration of adapters such as HTTPS, JMS, SFTP, SOAP, IDOC, Proxy, FTPS, web services, and IFlows. Knowledge on Graphical mapping, XSLT mapping and Groovy or JAVA Scripting. Exper...

Description: Skills Sets (Including certification requirements) Scope:MS Dynamics, Azure Cloud, Power Platform, C# JavaScript, SQL, Agile, JIRA, Confluence. Commendable knowledge on MS Dynamics functional and technical aspects, expertise in power platform, plugins, and reporting. Software platform experience Cloud platform End to end implementation experience Multi system integration experience. Highly skilled in using JIRA and Confluence Proficiency Required Lead the development team with optimal state of the art solutions to enhance customer experience. Responsible for the development, assigning tasks for the development items/CRs and ensure quality standards. Support the initiatives of di...

Description About The Role Functional Technical Skills - Experienced in designing/architecting/implementing multiple Oracle Sales Cloud projects In-depth Understanding of following CX -Sales Cloud modulesoAccount Contact Management oLead Management oOpportunity Management oSales Planning and forecasting (nice to have) oSales Territories (nice to have) oSales Quotes (nice to have) oMobile and Outlook integration (nice to have) General Skills Ability to work well with clients both individually as well as in a highly collaborative team Demonstrated interest in learning new technologies and obtaining certifications Excellent communication and interpersonal skills. Strong programming skills, as w...

Description Hands on configuration experience of SAP Marketing Cloud or SAP Hybris Marketing Facilitate business process review and configuration session(s) Design and implementation of business processes for Aftersales, Customer Experience and Marketing functions including integration with SAP and non-SAP systems within organization Experience resolving issues during System Testing and User Acceptance Testing Performing scoping, configuration and application customization via key user toolset for adaptations and analytics Designing dashboards reports within SAP Marketing Cloud for Customer Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with SAP Marketing Cloud Est...

Description Hands on configuration experience of SAP Marketing Cloud or SAP Hybris Marketing Facilitate business process review and configuration session(s) Design and implementation of business processes for Aftersales, Customer Experience and Marketing functions including integration with SAP and non-SAP systems within organization Experience resolving issues during System Testing and User Acceptance Testing Performing scoping, configuration and application customization via key user toolset for adaptations and analytics Designing dashboards reports within SAP Marketing Cloud for Customer Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with SAP Marketing Cloud Est...

As a Technical Operations Lead (TechOps Lead) we are looking for a Senior SAP Basis Consultant to deliver high quality results consistently. The TechOps Lead acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ERP & Supporting Applications. TechOps lead govern TechM customer relationship management from a technical perspective, while advocating for the customer and bringing the in technical excellence from TechM CoE to enrich customer experience. TechOps lead will work as a team with CDMs and TechM internal competencies to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complex...

As a Technical Operations Lead (TechOps Lead) we are looking for a Senior SAP Basis Consultant to deliver high quality results consistently. The TechOps Lead acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ERP & Supporting Applications. TechOps lead govern TechM customer relationship management from a technical perspective, while advocating for the customer and bringing the in technical excellence from TechM CoE to enrich customer experience. TechOps lead will work as a team with CDMs and TechM internal competencies to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complex...

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver. As a Product Associate on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs. Job responsibilities Collaborate with product, analytics, business, and engineering partners to supp...