9372 Customer Experience Jobs - Page 33

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the conf...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Senior Manager Qualifications: BCom/Any Graduation Years of Experience: 16 to 25 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

About The Role Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating mod...

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand thei...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Job Family Summary Serves as a single point of contact for technical consultation, for a designated customer base Provides consulting service to customers, developing technical, tactical and strategic plans, related to systems definition and feasibility determination Proposes and implements system enhancements, assessing the compatibility and integration of products/services proposed to ensure an integrated architecture across interdependent technologies Provides escalation coverage for dedicated customer base Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed Career Level Summary Requires working knowledge and exper...

Responsibilities Design and implement AI-powered features using LLMs and other machine learning models Develop proof-of-concepts and MVPs to demonstrate AI capabilities to stakeholders Optimize LLM performance including prompt engineering, response latency, and cost efficiency Implement evaluation frameworks and monitoring systems for deployed AI solutions Collaborate with Product Managers to translate client requirements into technical specifications Ensure code quality, security, and scalability in production environments Document technical implementations and create deployment guides for client teams Minimum qualifications Bachelor's degree in Computer Science or equivalent practical expe...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Description What You ll Do: Own relationships with all stakeholders including, but not limited to local leadership, TA, and the People team (HR) Develop process improvements to ensure an excellent candidate and hiring experience Create offer documentation for new hires and manage the pre-onboarding process, with incredible attention to detail Support, on coordination for all interviews, working across timezones and with complex scheduling requirements Become a systems expert and provide support to our TA and People teams Conduct all necessary TA Operations tasks, including Background Check and expense reimbursement. Develop and maintain reporting for our TA People teams Become responsibl...

Responsibilities: Lead sales & marketing strategies Manage customer relationships Oversee data analysis & reporting Collaborate with cross-functional teams Achieve revenue targets Health insurance Provident fund

We have Showroom Manager - Reliance Jewels opportunities for below locations. We need seasoned candidate with minimum 6-15 years of jewelry industry only. Ambala Mathura Jhansi Moradabad Job Purpose Managing Showroom Operations effectively. Key Responsibilities 1.Plan retail KPI’s for achieving AOP 2.Overlook achievement of GSS number and value targets, driving through store team 3.Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. 4.Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty 5.Implementing SOP’s for VM/ Marketing at stores. 6.Lead and manage the ...

Role & responsibilities This is a customer-facing, operations-heavy role focused on task management, customer interaction, and vendor coordination, with a strong emphasis on service excellence. 1. Request fulfillment a. Ensure quick response and timely completion of task as assigned b. Consistent and timely follow up with users to ensure successful fulfilment c. Have a friendly and helpful demeanour towards customers d. Maintain and update customer profile e. Offer delight opportunities where appropriate 2. Request Management a. Maintain a list of pending tasks and open conversations b. Track closure time and customer satisfaction c. Appropriately mark conversation status d. Track vendor lis...

Required Abilities: Near Vision - The ability to see details at close range (within a few feet of the observer). Speech Clarity - The ability to speak clearly so others can understand you. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Required Work Experience : Customer Relationship Officer Degree : Bachelor of Science - BS | Associate of Science - AS | Bachelor of Arts - BA Required Knowledge : Communicating with Sup...

Job Requirements A successful Team Leader for the healthcare revenue cycle management (RCM) team will require the following qualifications, experiences, and skills: A Bachelor s degree is desired, preferably in a healthcare-related field. Strong communication and organizational abilities. Proficiency in the Microsoft Office suite, particularly Excel. High energy, passion, and a proven track record of meeting quotas. Advanced proficiency in English. At least two years of experience in a team lead or supervisory role. Minimum 1 year of experience in revenue cycle management (RCM) within healthcare. Exceptional written and verbal communication skills, with the ability to manage deadlines and co...

Job Requirements: Freshers or those with 1-2 years of experience, especially in call center operations, are welcome. Strong proficiency in using smartphones and computers and familiarity with internet/mobile applications, MS Excel, and MS Word. English proficiency equivalent to Versant Levels 3 and 4, and the ability to communicate effectively in both Hindi and English. Typing speed of at least 40 WPM with high accuracy. Written communication should align with CEFR Level B1 standards. Access to a laptop/desktop with a minimum internet speed of 5 MBPS, suitable for running CRM and contact center applications via Citrix Workspace needed in this customer service role.

Job Requirements A successful Team Leader for the healthcare revenue cycle management (RCM) team will require the following qualifications, experiences, and skills: A Bachelor s degree is desired, preferably in a healthcare-related field. Strong communication and organizational abilities. Proficiency in the Microsoft Office suite, particularly Excel. High energy, passion, and a proven track record of meeting quotas. Advanced proficiency in English. At least two years of experience in a team lead or supervisory role. Minimum 1 year of experience in revenue cycle management (RCM) within healthcare. Exceptional written and verbal communication skills, with the ability to manage deadlines and co...

Job Description: As a Customer Care Executive for a Referral Management process in Mumbai, your responsibilities will include: Referral Coordination: Managing and coordinating patient referrals to specialists or other healthcare providers. Appointment Management: Scheduling appointments with specialists and ensuring timely coordination between patients and healthcare providers. Referral Status Tracking: Monitoring and updating referral statuses to ensure efficient patient care and communication between providers. Information Transfer: Ensuring that all necessary patient information is accurately transferred between healthcare providers to facilitate seamless care. Job Requirements: To excel ...