16637 Customer Experience Jobs - Page 32

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintena...

About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a d...

Responsible for performing general analytics and statistical modeling on existing data sets in various areas of the business (eg , Market Economics, Supply Chain, Marketing/Advertising, Financial Services, Scientific Research, etc ) Activities include: defining data requirements, data collection, processing, cleaning, analysis, modeling and visualization Examines and identifies data patterns and trends to help answer business questions and improve decision making Provides inputs for complex Data Science and Big Data Mining projects Identifies areas to increase efficiency and automation of data analysis processes Positions on this level are fully proficient in executing established standards ...

HR Business Partners perform a specialized type of HR work focused on HR consulting to the business including: HR consulting and coaching (eg, working with business leaders to solve significant people and cultural issues, provides expertise in technical and regulatory aspects of employment including hiring, termination, performance management, rewards, etc ) Enabling business change (eg, supporting the talent aspects of organization structure changes, talent integration related to mergers & acquisitions, etc ) HR program advocacy (eg , communicating the business value of HR initiatives, managing HR program roll out to minimize business disruption, etc) Partnering with the business and talent...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

Information Systems Security work focuses on preventing IT-based crime, hacking, intentional or inadvertent modification, disclosure, or destruction to an organization''s information systems and IT assets and intellectual property including: Designing, testing, and implementing secure operating systems, networks, and databases Password auditing, network based and Web application based vulnerability scanning, virus management, and intrusion detection Conducting risk audits and assessments, providing recommendations for application design Monitoring and analyzing system access logs Planning for security backup and system disaster recovery Experienced Specialist in one specialized discipline as...

About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a d...

About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a d...

About The Role Do ¢?¢ Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. ¢?¢ Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create ¢?¢ Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. ¢?¢ Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts. ¢?¢ Purchase agreements an...

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintena...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Assist operational teams with routine tasks including data entry, reporting, documentation, and coordination under guided supervision. Learn organizational processes, tools, and systems while supporting daily operational activities and service delivery functions. Participate in training programs, process reviews, and improvement initiatives to gain practical industry exposure. Follow safety, quality, and compliance guidelines while building foundational operational and professional skills. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly wit...

Execute daily operational activities including process coordination, data tracking, vendor follow-ups, and internal reporting to ensure smooth business functioning. Monitor operational KPIs, assist in workflow optimization, and support senior management with timely MIS, documentation, and compliance-related tasks. Coordinate with cross-functional teams such as sales, finance, and customer support to resolve operational issues and improve turnaround time. Ensure adherence to internal policies, quality standards, and regulatory guidelines while supporting continuous improvement initiatives. Disclaimer: This job description has been sourced from a public domain and may have been modified by Nau...

Lead and manage end-to-end operational processes, ensuring efficiency, scalability, and alignment with organizational goals and service standards. Develop operational strategies, monitor performance metrics, and implement process improvements to enhance productivity and cost effectiveness. Manage teams, allocate resources, conduct performance reviews, and drive employee engagement and capability development. Collaborate with senior leadership to support business planning, risk management, compliance, and continuous operational excellence. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encour...

Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Acco...

Job Title: Observability & Monitoring Engineer Location: India The Role You will design and operate the telemetry backbone for our internal platforms and business-critical applications. This role spans metrics, logs, traces, synthetics, RUM, and event correlation instrumenting services, building dashboards, tuning alerts, and partnering with Incident/Problem/Change to drive measurable reliability outcomes. What You ll Do Design the observability stack: Define and implement standards for metrics, logs, traces, and profiling (e.g., OpenTelemetry collectors, exporters, and context propagation). Instrument what matters: Establish golden signals, SLIs/SLOs, and health checks for priority services...

Job Title: Problem Manager - ITSM Location: India (Pune) - Hybrid Department: Employee Services Technology & Operations The Role The Problem Manager will be responsible for the end-to-end lifecycle of problem management across Zendesk s internal IT services. This includes identifying, analyzing, and eliminating root causes of recurring incidents; ensuring long-term stability of applications, infrastructure, and productivity platforms; and fostering a culture of continuous improvement in partnership with Service Desk, Business, and Platform teams. This is a hands-on role that combines analytical rigor, process ownership, and stakeholder management. You will serve as the single point of contac...

Role To carry out a range of assigned clerical / support duties in accordance with predetermined procedures and service standards under appropriate guidance and direction. Business Function Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services. EQ India Operations team works closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations...

Role: Associate OTC - Quality Assurance: (Order to Cash Collections) (US Shift) Location: Kharadi, Pune Life Unlimited At Smith+Nephew. We design and Manufacture technology that takes the limits off living The Associate OTC - Quality Assurance (QA) (US Shift) is responsible for monitoring, evaluating, and enhancing the quality of collections activities within the Order-to-Cash (OTC) process. This role ensures adherence to established policies, procedures, and communication standards while promoting a positive customer experience. The Associate OTC - QA also coordinate the provided feedback form the customers collaborating with stakeholders to enhance overall efficiency, compliance, and custo...

Description Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team Analyse the performance of collection agencies and provide them corrective action for improvement Preparing daily/weekly/monthly reports basis the performance of agencies To ensure delivery of expected collection targets and set high performance levels Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels Delivery of team collection targets, quality, portfolio coverage and productivity targets indicators People Management, including all HR related issues, as well as staff developme...

About the role: Deliver an extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users. Key Responsibilities 1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options. 2) Experience in the travel industry as a travel consultant or a similar position (especially on Refunds along with Re-issuance) Mandatory knowledge of Galileo and Amadeus and should be able to perform Ticketing, refund & reissue on it. 3) Understanding and expertise in domestic and international travel requirements (LCC airlines) 4) Able to understand customer queries and advise them of s...

About The Role Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops New Associate Qualifications: BCom/Master of Business Administration/CA Inter Years of Experience: 0 to 1 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clie...

About The Role Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Associate Qualifications: BCom/Chartered Accountant/Cost And Works Accountant Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clie...

About The Role Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Analyst Qualifications: BCom/Chartered Accountant/Cost And Works Accountant Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving client...

In the role of a Business Manager - Sales, you will be required to own the sales funnel & drive sales closure. You will need to achieve sales target on projects month on month through a team of 6 to 10 designers. Roles and Responsibilities Description Enure sales funnel management to achieve a higher conversion rate output. Target and achieve of 12 to 15 projects a month, by ensuring new projects bookings. Responsible for Customer Experience & Relationship Management. Training designers to esnure sales & enabling them to achieve their targets. Skills And Expertise Bachelor's Qualification: B-Arch (preferred) | If any other, then with relevant industry exposure. 5+ years of relevant work-expe...