16637 Customer Experience Jobs - Page 31

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns. Design, build and maintain our social media presence. Measure and report performance of all digital marketing campaigns. Identify trends and insights, and optimize spend and performance based on the insightsBrainstorm new and creative growth strategiesPlan, execute, and measure experiments and conversion testsCollaborate with internal teams to create landing pages and optimize user experienceUtilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch pointsInstrument conversion points and optimize us...

Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a ...

Roles and Responsibility Manage and analyze complex data sets to identify trends and patterns. Develop and implement effective data visualization techniques to communicate insights. Collaborate with cross-functional teams to design and implement new data systems. Ensure data quality and integrity by implementing robust testing and validation procedures. Provide technical support and training to junior team members on data analysis tools and techniques. Participate in developing best practices and standards for data management and analysis. Job Requirements Strong understanding of data analysis principles and techniques. Proficiency in data visualization tools such as Tableau or Power BI. Exp...

HSBC is looking for Head of CRE, India BCO to join our team Roles and Responsibility Develop and implement comprehensive strategies for commercial real estate projects. Manage and oversee the entire project lifecycle, from planning to execution. Collaborate with cross-functional teams to ensure successful project delivery. Conduct market research and analyze trends to identify new business opportunities. Build and maintain relationships with clients, investors, and stakeholders. Ensure compliance with regulatory requirements and industry standards. Job Requirements Strong understanding of the Indian real estate market and industry trends. Excellent leadership and management skills, with the ...

What will you own This is a foundational role in Pices Cards Division You will be the operational backbone responsible for ensuring that our secured credit card product scales smoothly from launch to tens of thousands of users You will work closely with product, credit, risk, engineering, finance, and our partner banks to ensure flawless execution, smooth operations, and trust-building user experiences This is a role for someone with systems-thinking, structured execution, and a strong bias for solving operational & customer problems deeply Skills & Qualifications Required 36 years experience in operations, CX, process management, or program management (fintech / consumer tech / BFSI exposur...

Join us as Analyst at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence You'll harness cutting-edge technology to our digital offerings, ensuring unparalleled customer experiences To be successful as an Analyst you should have experience with: Experience in Financial Reporting, Regulatory reporting and Control, Planning and/or Analytics Barclays data and/or analytics experience a distinct advantage Experience around designing MI dashboards, analytics and insights Knowledge in Business Intelligence platforms like SAP, Tableau, Alteryx, Python, data management, transformation Project management /scrum master capabilities to drive priorit...

NestlNespresso SA is looking for CoE Specialist to join our team Roles and Responsibility Collaborate with cross-functional teams to develop and implement effective change management strategies. Conduct training sessions and workshops to enhance employee skills and knowledge. Develop and maintain comprehensive documentation of change initiatives and outcomes. Analyze data and metrics to measure the effectiveness of change efforts. Provide coaching and support to employees to ensure successful adoption of changes. Identify opportunities for process improvements and recommend solutions. Job Requirements Strong understanding of change management principles and practices. Excellent communication...

Swiggy is looking for LeadAnalytics to join our team Roles and Responsibility Develop and implement advanced analytics models to drive business growth and improvement. Analyze complex data sets to identify trends and patterns, providing actionable insights. Collaborate with cross-functional teams to design and implement process improvements. Create and maintain dashboards and reports to track key performance indicators. Identify and mitigate risks associated with data quality and integrity. Develop and maintain technical documentation of analytics models and processes. Job Requirements Strong understanding of statistical concepts and techniques, including regression and time series analysis....

Digital Marketing For us, Digital Marketing revolves around the art of carving a distinctive space within the minds of our relevant audience Our goal is to cultivate a digital habit, shaping perceptions and fostering familiarity with CynLr Consider the internet as a vast digital billboard where both public and private spaces coexist In this dynamic environment, publicly owned spaces represent the broader online platforms, while privately owned spaces, such as our website, provide us with an exclusive and customizable platform to showcase our brand Digital marketing, in essence, becomes the art of creating a genre for us amid the vast digital billboard Our objective is to cut through the clut...

As a Product Support Engineer, you will be the first line of technical engagement for customers using Exotels cloud telephony, communication APIs, and customer engagement platform Your role is critical in ensuring customers receive timely, accurate, and empathetic support while you help them troubleshoot issues, understand product behaviour, and get the best out of Exotels solutions This position is perfect for someone who enjoys diving into technical details, communicating clearly with customers, and collaborating with internal teams to improve overall customer satisfaction Key Responsibilities Customer Issue Resolution Serve as the primary contact for customers via email, phone, and ticket...

Airbnb was born in when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way The Community You Will Join As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns Our community relies on us for: Accessible support thats easy to find Faster resolutio...

Payoneers mission is to empower anyone, anywhere to participate and succeed in the global economy If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! Life at Payoneer is a global community, where youll work with colleagues all over the world, in a hybrid or remote work frame As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others Were looking fora self-learner and proactive thinker a strong leader who works well under pressure with a hands-on spirit and a can-do approach! Wha...

We do not expect you to know everything on day one You will be trained on all workflows and the product Over time, you will take on: Understanding & Resolving Customer Questions Taking ownership of customer conversations via chat or email Understanding the customers issue clearly and providing accurate solutions Learning the product features and using that knowledge to guide customers effectively Being both reactive (answer what is asked) and proactive (suggest best practices) Reproducing issues, identifying the root cause, and collaborating with engineering when needed Sharing customer feature requests with the Product team Enhancing Customer Experience Following SOPs to manage support requ...

Airbnb is looking for Customer Support Specialist to join our team Roles and Responsibility Provide exceptional customer service and support through various channels. Respond to customer inquiries and resolve issues professionally and promptly. Collaborate with internal teams to resolve complex customer complaints. Develop and maintain a thorough understanding of company products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Continuously improve customer experience and loyalty. Job Requirements Proven experience in customer support with a strong track record of success. Excellent communication and problem-solving skills, with the ability to wo...

About The Role Provide administrative and operational support to Sales and Introducers, ensuring smooth workflow across key teams and delivering an excellent customer experience. Key Responsibilities Process transactions accurately and efficiently. Build strong relationships with Introducers. Collaborate with Sales and Payouts to meet targets. Respond to queries promptly via phone/email. Relay documentation requirements and promote products. Provide vehicle balloon figures using CAP tool. Additional Responsibilities Assist BDMs with new opportunities. Support team training and cover absences. Participate in new business initiatives. Act as first point of contact for allocated brokers. Skills...

Key Responsibilities Customer Relationship Management Serve as the first point of contact for customers seeking insurance solutions Build and maintain strong, long-term relationships with existing and potential customers Understand customer needs and provide suitable life and non-life insurance products Sales & Cross-Selling Promote and sell bancassurance products such as life insurance, health insurance, and general insurance Achieve assigned sales targets and contribute to branch revenue goals Identify cross-selling opportunities with other banking products Product Knowledge & Advisory Maintain thorough knowledge of insurance products, features, and benefits Advise customers on product sui...

Key Responsibilities Agency Recruitment & Development Identify, recruit, and onboard new agents to expand the agency network Conduct training and orientation programs for agents on products, processes, and sales techniques Mentor and coach agents to enhance their skills and sales performance Sales & Business Growth Support agents in achieving individual and team sales targets Monitor sales performance and provide actionable insights to improve productivity Collaborate with agents to develop strategies for customer acquisition and retention Relationship Management Build and maintain strong relationships with agents and key clients Resolve issues and provide guidance to agents on compliance, p...

WHAT YOU'LL DO: Write reports and document evidence, findings, and recommendations Review appropriate queues to reduce instances of fraud, identify areas of high fraud activity, and work in conjunction with the risk team to make our fraud practices more robust Investigate anomalies that could potentially include fraud Work through high volumes of potential alerts to identify and confirm fraud events Conduct investigations of customer accounts and activity to identify and prevent fraud Identify, prevent, and mitigate digital banking, mobile, electronic, check and/or ACH banking fraud losses Work in conjunction with cross-functional risk teams to reduce instances of fraud Work in conjunction w...

Youll be responsible for: Shipment Coordination: Executing freight forwarding for ocean, air, and inland shipments Preparing and validating shipping documents (Bill of Lading, FCR, invoices, packing lists) Customer Experience & KCXI Standards: Delivering services aligned with KCXI GOLD standards and KPIs Ensuring proactive communication and timely customer updates Acting as trusted contact, providing updates and resolving queries Compliance & Documentation: Adhering to global trade compliance, customs regulations, and Maersk policies Coordinating with customs brokers and authorities for timely clearance Vendor & Carrier Management: Collaborating with carriers, shipping lines, and logistics p...

Roles and Responsibilities Develop and implement customer experience strategies to drive business growth through improved customer satisfaction, loyalty, and retention. Collaborate with cross-functional teams to design and deliver personalized experiences that meet customers' evolving needs. Analyze data to measure Net Promoter Score (NPS) and other key performance indicators (KPIs), making recommendations for process improvements based on findings. Manage the entire customer life cycle from initial contact through purchase, ensuring seamless transitions between touchpoints. Identify opportunities for upselling and cross-selling products or services based on customer behavior patterns.

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

About The Role Presales Consultant, Wipro Profile Presales consultant is responsible for driving the Service Line pre sales team in supporting the Sales team for one or more Verticals by creating the right solutions for identified opportunities as well as assisting in identifying and closing new opportunities Objective: Presales consultant enables the sales effort by driving the team to create solutions that address customer requirements for one or more Verticals. The Presales Head is also responsible for competency development of the team. The Presales Head is accountable for revenue and order book growth for the vertical and is also responsible for certain delivery parameters Performance m...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...

About The Role Role Description Presales consultant Profile Presales consultant is responsible for driving the Service Line pre sales team in supporting the Sales team for one or more Verticals by creating the right solutions for identified opportunities as well as assisting in identifying and closing new opportunities Objective/Purpose Presales consultant enables the sales effort by driving the team to create solutions that address customer requirements for one or more Verticals. The Presales Head is also responsible for competency development of the team. The Presales Head is accountable for revenue and order book growth for the vertical and is also responsible for certain delivery paramet...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard ...