13485 Customer Experience Jobs - Page 30

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Software (Tech )Support Engineer We are looking for a highly talented Software Support Engineer to join our unique team. Whats in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing. What you'llbedoing: Function as a technical support Tier for SW issues Contain all field SW escalations that dont require code changes. Independently resolve customer complex issues b...

Software (Tech )Support Engineer We are looking for a highly talented Software Support Engineer to join our unique team. Whats in it for you? Provide SW Support for our products installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our tools function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW, HW, and Computing. What you'llbedoing: Function as a technical support Tier for SW issues Contain all field SW escalations that dont require code changes. Independently resolve customer complex issues b...

SUMMARY Hiring Only Fresher graduates for Automobile sector Role- Sales Executive Job Description: Presentable Appearance and Attitude. Lead Management - Generate prospects from showroom walk-in, telephone enquiries. Enter enquiries with complete customer details in the tab. Demonstrate the Scooter. Conduct Test rides and convert to final sale. Address customer queries related to Scooter specifications, Delivery time, Scooter Pricing, Finance options, etc. Closing and Follow-up. Key Performance Indicators (KPIs): Percentage of TR completion from scheduled TR. Percentage of Sales conversion from Completed TR. Process adherence, No deviation from the Processes or SOPs. Good at giving Customer ...

Description: Skills Sets (Including certification requirements) Scope:MS Dynamics, Azure Cloud, Power Platform, C# JavaScript, SQL, Agile, JIRA, Confluence. Commendable knowledge on MS Dynamics functional and technical aspects, expertise in power platform, plugins, and reporting. Software platform experience Cloud platform End to end implementation experience Multi system integration experience. Highly skilled in using JIRA and Confluence Proficiency Required Lead the development team with optimal state of the art solutions to enhance customer experience. Responsible for the development, assigning tasks for the development items/CRs and ensure quality standards. Support the initiatives of di...

Description: RESPONSIBILITIES:Daily Execution:oExecute daily updates for the Test/Ongoing activities on Victoriassecret.com Includes, managing deliverables from merchants, marketing, technical and creative partners and setting up the content in CMS, Adobe Target. oAdhere to the formatting rules to enable optimal shopping/brand experience for the customers. This entails editing copy, verifying copy accuracy, ensuring appropriate creatives are set up to meet our quality standards, etc. oEnsure that work is progressing according to the established plan. oIdentify and address any issues or roadblocks that may impede daily execution. Validation:oOwns proofing for the test or ongoing activity for ...

Description: Design and develop Integration solutions using SAP Cloud Platform Integration (CPI) to connect cloud-based and on-premises systems, applications, and data sources. Configure and customize Integration artifacts, Adapters, and Connectors within SAP Cloud Platform Integration (CPI) to enable seamless connectivity and data exchange between systems. Experience working with business users and Solution Architects to determine integration requirements, develop and test HCI/CPI interfaces. Experience in the configuration of adapters such as HTTPS, JMS, SFTP, SOAP, IDOC, Proxy, FTPS, web services, and IFlows. Knowledge on Graphical mapping, XSLT mapping and Groovy or JAVA Scripting. Exper...

Description: Skills Sets (Including certification requirements) Scope:MS Dynamics, Azure Cloud, Power Platform, C# JavaScript, SQL, Agile, JIRA, Confluence. Commendable knowledge on MS Dynamics functional and technical aspects, expertise in power platform, plugins, and reporting. Software platform experience Cloud platform End to end implementation experience Multi system integration experience. Highly skilled in using JIRA and Confluence Proficiency Required Lead the development team with optimal state of the art solutions to enhance customer experience. Responsible for the development, assigning tasks for the development items/CRs and ensure quality standards. Support the initiatives of di...

Description About The Role Functional Technical Skills - Experienced in designing/architecting/implementing multiple Oracle Sales Cloud projects In-depth Understanding of following CX -Sales Cloud modulesoAccount Contact Management oLead Management oOpportunity Management oSales Planning and forecasting (nice to have) oSales Territories (nice to have) oSales Quotes (nice to have) oMobile and Outlook integration (nice to have) General Skills Ability to work well with clients both individually as well as in a highly collaborative team Demonstrated interest in learning new technologies and obtaining certifications Excellent communication and interpersonal skills. Strong programming skills, as w...

Description Hands on configuration experience of SAP Marketing Cloud or SAP Hybris Marketing Facilitate business process review and configuration session(s) Design and implementation of business processes for Aftersales, Customer Experience and Marketing functions including integration with SAP and non-SAP systems within organization Experience resolving issues during System Testing and User Acceptance Testing Performing scoping, configuration and application customization via key user toolset for adaptations and analytics Designing dashboards reports within SAP Marketing Cloud for Customer Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with SAP Marketing Cloud Est...

Description Hands on configuration experience of SAP Marketing Cloud or SAP Hybris Marketing Facilitate business process review and configuration session(s) Design and implementation of business processes for Aftersales, Customer Experience and Marketing functions including integration with SAP and non-SAP systems within organization Experience resolving issues during System Testing and User Acceptance Testing Performing scoping, configuration and application customization via key user toolset for adaptations and analytics Designing dashboards reports within SAP Marketing Cloud for Customer Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with SAP Marketing Cloud Est...

As a Technical Operations Lead (TechOps Lead) we are looking for a Senior SAP Basis Consultant to deliver high quality results consistently. The TechOps Lead acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ERP & Supporting Applications. TechOps lead govern TechM customer relationship management from a technical perspective, while advocating for the customer and bringing the in technical excellence from TechM CoE to enrich customer experience. TechOps lead will work as a team with CDMs and TechM internal competencies to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complex...

As a Technical Operations Lead (TechOps Lead) we are looking for a Senior SAP Basis Consultant to deliver high quality results consistently. The TechOps Lead acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ERP & Supporting Applications. TechOps lead govern TechM customer relationship management from a technical perspective, while advocating for the customer and bringing the in technical excellence from TechM CoE to enrich customer experience. TechOps lead will work as a team with CDMs and TechM internal competencies to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complex...

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and aim for product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver. As a Product Associate on the Tokenization team, you will have a strong passion to provide superior customer experience and develop solutions that best meet customer needs. Job responsibilities Collaborate with product, analytics, business, and engineering partners to supp...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

Sales Manager Branch Personal Loan- CONSUMER LOANS, RETAIL LENDING About the Business Group: The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India. About the Role: Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. It requires strategic planning an...

As a Relationship Manager in the LAP Sales department, you will play a crucial role in driving the banks LAP business. Your primary focus will be on acquiring new customers, cross-selling bank products, and ensuring customer satisfaction. You will be expected to work closely with the banks relationship teams to deliver an exceptional customer experience. Bachelors degree in Business, Finance, or a related field. Minimum 2 years of experience in sales or relationship management, preferably in the banking industry. Strong communication and interpersonal skills. Ability to build rapport and establish trust with customers. Excellent customer service orientation. Proficiency in using MS Office an...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

Key Responsibilities Maintain and update databases related to unit possession, documentation, and customer readiness. Generate daily/weekly/monthly MIS reports on possession status, pending cases, and escalations. Coordinate with cross-functional teams (Customer Care, Projects, Accounts, Facility, Legal) to ensure timely handovers. Provide data insights to management for decision-making and process improvements. Ensure accuracy, consistency, and confidentiality of data and records. Prepare dashboards, trackers, and analytical summaries for management reviews. Support the possession team in resolving discrepancies and ensuring smooth customer experience. Key Skills & Competencies Strong profi...

About Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience Virtual Relationship Managers act as the single point of contact for customer s banking requirements are responsible for the cross selling (assets) business of the bank by exploring business op...

Customer Service specialist - Voice INTERNAL USAGE No of Vacancies Reports to Is a Team leader No Team Size Grade Business Retail Operations Department Axis Phone Sub - Department Axis Phone Location Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and define...

About Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience Virtual relationship managers act as the single point of contact for customer s banking requirements are responsible for the cross selling (assets) business of the bank by exploring business op...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

Sales Manager Branch Personal Loan- CONSUMER LOANS, RETAIL LENDING About the Business Group: The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India. About the Role: Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. It requires strategic planning an...