16637 Customer Experience Jobs - Page 30

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Essential Functions: Defining , building and executing the delivery process from delivery station to customer address Ensure enough bandwidth in territ...

Key Responsibilities: Join Us as a Sr. Technical Program Manager ROW Operations Transform the Future of Supply Chain Technology Across the Globe Are you passionate about leveraging technology to solve complex supply chain challenges? Do you thrive in fast-paced environments where innovation meets execution? We're seeking an exceptional Senior Technical Program Manager to drive transformational initiatives across our Rest of World (ROW) operations. What You'll Do: As a Sr. TPM for ROW Operations in our Supply Chain Tech team, you'll be at the forefront of revolutionizing how we deliver to customers worldwide. You'll orchestrate large-scale technical programs spanning Quick Commerce, Sub-same ...

Overview: The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partnersyou ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities: Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and...

Purview of a Transportation Specialist: A Transportation Specialist inbound at NOC facilitates flow of information between different stakeholders (Vendors/Sellers/Inbound Supply chain/category managers/Fulfillment centers) and resolves any potential issues that impacts vendor/seller experience and business continuity. Transportation Specialist at NOC works on Inbound operations which deals with appointment scheduling at Fulfillment centers requested by Vendors/sellers/carriers, ensuring that the truck reaches the FC for shipment delivery from vendors/sellers as per schedule. Transportation specialist on Inbound addresses any potential issues occurring during the lifecycle of freight placemen...

Description: NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involve...

Company Description myHQ by ANAROCK isa flexible workspace platform that provides on-demand office solutions, a large network of coworking spaces, and managed office spaces across India. It is powered by ANAROCK, a major real estate firm, and functions as a marketplace for individuals and businesses to find and book workspaces, with services ranging from booking meeting rooms to securing dedicated office spaces. Role Description The Strategy & Operations role for Virtual Office at myHQ is a position focused on process excellence, operational efficiency, problem-solving, and business strategy execution . The role ensures seamless onboarding, documentation accuracy, customer experience, cross-...

Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks Enquiries from customers relating to orders not received and order tracking and returns Graduate 1 - 3 Years Managing customer experience and deliver on customer service parameters

We are looking for a skilled Team Lead to lead our Customer Experience team, responsible for driving exceptional customer experiences and ensuring seamless operations. The ideal candidate will have a strong background in customer experience management and excellent leadership skills. Roles and Responsibility Develop and implement comprehensive customer experience strategies to enhance customer satisfaction. Lead cross-functional teams to design, develop, and deliver high-quality customer experiences. Collaborate with stakeholders to identify areas for improvement and prioritize initiatives. Analyze customer feedback and metrics to inform data-driven decisions. Foster a culture of continuous ...

AI & Digital Experience Specialist Key Responsibilities Implement and manage AI-driven solutions for customer engagement. Automate routine queries and processes to improve response time and reduce manual workload. Use AI insights to personalize communication and recommend solutions based on customer behavior. Monitor and analyze customer interactions to identify pain points and improve service delivery. Collect, clean, and analyse data from CRM, Salesforce, Sobha One App, NPS surveys, and handover feedback, CSAT and all other platforms. Ideal Profile Strong understanding of AI, Digital technologies and CRM systems. Analytical mindset with experience in data-driven decision-making. Excellent ...

Handle customers and vendors requests, external communication with them Assist customers on their enquiries over the telephone / mail. Liaise with other departments and parties to increase our service level. Collaborates across all departments to develop and refine products and drive customer experience initiatives Take ownership of customer issues and resolve them according to defined priority & severity levels Provide internal and external customers with guidance, advice on product usage, solutions and optimization Test new products and platforms

About DreamSetGo: DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world. About this Role Drive sales proactively by generating new opportunities. Follow up on B2C leads and convert them into confirmed sales. Identify customer preferences and upsell tailored holiday and sports packag...

Customer Service Executive Job Description: We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Executive . The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a positive customer experience. Experience Range: 0 - 3 years Educational Qualifications: Any graduation Job Responsibilities: Handle inbound and outbound customer calls, emails, or chats in a professional manner Resolve customer queries and provide appropriate solutions within defined timelines. Maintain customer records and update necessary information in the system. Ensure high levels of customer satisfaction through exce...

Our story: marketfeed. (YC S21) marketfeed is a Y Combinator-funded, seed-stage fintech founded in 2020 by Sharique Samsudheen and Sooraj E . Our automated trading platform helps everyday investors grow wealth through sophisticated yet intuitive strategies. Today we serve 1.5 million+ followers , 400k app users , and manage 300 crore+ in traded volume while compounding 20 %+ MoM growth with a team of 50+ passionate builders. Our next chapter: scaling from weekly positional trades into intraday systems so users capture even more market edge. Who Are We Looking For We re looking for a Relationship Manager who can act as the voice and face of marketfeed to our users ensuring they feel supported...

Qualification : Bachelors in engineering, MBA is an added advantage Experience : 3+ years of work experience in fast-paced, engineering or KPI-driven environments Location of Job : Asangaon Key Skills Required: Demonstrated experience in continuous improvement initiatives and scalable process design. A data-driven mindset with the ability to identify root causes and measure performance. Exceptional problem-solving skills with the ability to break down complex challenges. Proven success in leading and executing complex projects end-to-end. Hyper-logical thinking and outstanding attention to detail. Natural curiosity, a proactive attitude, and a passion for making an impact. Strong coding skil...

Overview The Ethoca Networking team is looking for a Senior Network Engineer to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Role In this position, you will: Maintain company-wide network management and support for both LAN and WAN including but not limited to production & development environments both on-prem and in public cloud Advanced/Intermediate Azure public cloud and Akamai experience Ensure PCI-DSS Level 1 compliance for network systems and participate in 3rd party sec...

We Came. We Saw. We Disrupted. Keka has been a silent revolution in the making from our launch four years ago. Our steadfast focus on building an employee-centric HR platform was well-received by more than 5400 businesses across India and the world. Today we are India s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. What were looking for: Prior experience of min 3 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations Person with a keen interest in technology in general an...

We Came. We Saw. We Disrupted. Keka has been a silent revolution in the making from our launch four years ago. Our steadfast focus on building an employee-centric HR platform was well-received by more than 5400 businesses across India and the world. Today we are India s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. What were looking for: Prior experience of min 3 years and a max of 6 years in B2B SaaS onboarding/Customer Success roles Prior experience of min 3 years and a max of 6 years in business / HR consulting roles or HR operations Person with a keen interest in technology in general an...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Role: ...

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer. Positi...

Qualifications: Master s degree in business administration Experience 1 - 3 Years We are looking for young professionals to our SAP Team who can handle end user issues in SAP HR platform and provide a world class customer service to achieve customer experience excellence. Main Responsibility Attend end user inquiries/issues through Phone, chat, and email. Responsible for triaging tickets from end user and then prioritizing tickets. Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it. Escalation of unresolved issues to L2 Support Team. Take ownership of issues reported and see problems through to resolution. Liaison between cross functional team an...

Our story: marketfeed. (YC S21) marketfeed is a Y Combinator-backed, seed-stage startup founded by Sharique Samsudheen and Sooraj E in 2020. Our platform gives users access to trading strategies and curated investment baskets designed by SEBI-Registered Research Analysts, with the option to automate trade execution directly in their own broker accounts. We ve built a thriving community of over 2.3 million users across social platforms and 400,000+ app users. So far, more than 300 crores have been invested through marketfeed. Backed by a passionate team of 50+ professionals, we re on a mission to make wealth creation accessible and intelligent for everyone. Who Are We Looking For We are looki...

DreamSetGo is a sports travel & experiences platform, from the house of Dream Sports. DreamSetGo offers sporting events and player-interaction packages to die-hard fans. From match tickets to stadium tours, from flights to hotels, from VIP hospitality to city tours, from exclusive celebrity meet & greets to digital experiences, and much more; we curate the most fulfilling sports travel and experiences packages exclusively for popular sporting events around the world. About this Role Drive sales proactively by generating new opportunities. Follow up on B2C leads and convert them into confirmed sales. Identify customer preferences and upsell tailored holiday and sports packages to maximize rev...

Job Description Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Mainten...

Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a ...

Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a ...