13485 Customer Experience Jobs - Page 3

Area Sales Manager Education Loan - CONSUMER LOANS, RETAIL LENDING About the Business Group: The Consumer Loan department is a part of Retail Lending business of the bank andoffers Personal loans and Education Loans to all categories of customers Pan India. About the Role: The role Area Sales Manager - Education Loan involves driving Education Loan business through a team of Sales Managers, ensure growth in Book Size, maintain product level profitability, build a robust distribution, deliver on the new initiatives rolled out. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance. Details of the Role: Department Retail Lending Grad...

As a Senior Interior Designer at our Hyderabad Experience Center, your role will involve designing mid to high segment residential projects. You will provide pre-design services by demonstrating finishes and design options to clients. Additionally, you will be responsible for providing quotations to customers using our software. Your key responsibilities will include: - Working on multiple projects simultaneously to ensure that you meet customer's expectations in terms of budget and design aesthetics. To excel in this role, you should possess the following qualifications: - Proficiency in Sketchup + Vray/ Enscape - Clear understanding of capturing clients' expectations from the space - Clien...

You will be responsible for the following tasks as a Service Desk Analyst with proficiency in German/French communication skills: - Providing hardware / software / network problem diagnosis and resolution for end users through telephone/email/chat support - Routing problems to internal 2nd and 3rd level IT support staff - Coordinating and managing relationships with vendors and support staff for problem resolution - Administering User account provisioning - Using Incident Management System to document and manage problems and work requests - Responding to telephone calls, email, instant messages, and assigned tickets from users - Assigning work orders / incidents to appropriate support teams ...

As an experienced Operations Manager, you will be responsible for overseeing last mile delivery and warehouse operations. Your role will involve managing global operations leadership, warehouse management, last-mile delivery, fleet & team management, customer experience & collaboration, operational excellence, network planning, optimization, and leadership. Key Responsibilities: - Oversee and manage last mile delivery operations across all Global cities to ensure efficiency, timely deliveries, and superior customer experience. - Manage inventory planning and warehouse efficiency while ensuring cost-effectiveness and compliance with safety and legal standards. - Design and implement end-to-en...

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.? And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, ...

As a Hetvi Luxury Sales Lead / Sales Executive, your role involves driving premium customer experiences and supporting sales operations within a luxury Home & Decor environment. You will be responsible for delivering personalized and consultative sales experiences to every client, understanding their lifestyle and aesthetic preferences to recommend suitable decor and furnishing solutions. Achieving individual and store sales targets through effective upselling and cross-selling, and developing long-term relationships with high-value clients are crucial aspects of your role. Key Responsibilities: - Deliver personalized and consultative sales experiences to every client. - Understand clients l...

ICICI Lombard – Digital Sales ON ROLL -Grad mandatory, good Hindi & English, sales skills preferred -Shift: 9:30 AM–7:00 PM | 5 days/week (rotational offs) -Salary:Exp 2.79 LPA + Unlimited Incentives (up to 27K in-hand) Age 18-32 Yr Required Candidate profile Location: Vashi, Navi Mumabi Qualification: Graduate to Any Postgraduate Contact more details HR Kunal - 7378450713 Perks and benefits Directly on Bank's payroll !

About InspireXT We are on a mission to become the world's most trusted supply chain consulting partner, and to create a company where our clients, our people and our partners flourish. We have lofty ambitions in an exciting market, where sustainability, efficiency, AI & technology enablement are driving bold collaborations in pursuit of customer excellence and profitable growth. The foundation is laid, momentum is building, and we now are looking for talented team players who share our values and want to make a meaningful difference and be part of shaping the next chapter. We were born in the UK 6 years ago, and we now have colleagues in 4 markets who are delivering Customer Centric Supply C...

As the Marketing Manager for Branding and Market Research, your role will be crucial in enhancing the brand identity and market positioning of our IT solutions. You should have experience in tech marketing, strong research skills, and a passion for innovation. Key Responsibilities: - Develop and execute strategies to position our IT brand effectively in a competitive landscape, focusing on key differentiators and unique value propositions. - Ensure consistency in brand messaging and visual identity across all platforms, including website, social media, industry events, and customer communications. - Collaborate with internal and external creative teams to produce content and materials that r...

As a Regional Manager for upGrad's Learning Centres in the South region, your role will involve overseeing the operations, sales, and growth strategies. Your responsibilities will include: - **Sales Leadership**: Drive enrolments and revenue through effective sales strategies and local partnerships. - **Franchise Partner Management**: Collaborate with partners to align business goals and monitor performance across partner-led centres. - **Centre & Instructor Oversight**: Ensure smooth delivery of classes, student satisfaction, and adherence to academic quality benchmarks. - **Business Growth**: Identify opportunities to expand upGrad's presence and contribute to the regional strategy. - **Te...

Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role a...

Mandatory : Graduates from any stream or Global Equivalent degree Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Soft Skills: Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are to drive qualitative ...

We are looking for a detail-oriented and data-savvy individual to support audience creation, quality assurance (QA), and syndication efforts across multiple accounts. This role is essential in leveraging first-party customer dataparticularly transaction and purchase datato build and manage audiences that drive performance across platforms. Key Responsibilities: Build and manage audience segments using first-party customer data Execute QA and syndication of audiences across multiple accounts and platforms. Learn and utilize the Zeta Marketing Platform (ZMP), where all audience segments are built, maintained, and activated. Maintain thorough documentation and tracking of audience builds throug...

Bachelors degree in Business, Fice, or a related field. Minimum 2 years of experience in sales or relationship management, preferably in the banking industry. Strong communication and interpersonal skills. Ability to build rapport and establish trust with customers. Excellent customer service orientation. Proficiency in using MS Office and CRM software. Analytical skills to interpret ficial data and market trends. Self-motivated and results-driven approach. Strong work ethic and attention to detail. Willingness to travel for business purposes. Build and maintain strong relationships with customers to understand their ficial needs and goals. Achieve and exceed sales targets for LAP products. ...

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential Manages group/catering opportunities not handled by an Event Booking Center (EBC) Actively up-sells each business opportunity to maximize revenue opportunity Achieves personal and team related revenue goals Verifies business is turned over properly and in a timely fashion for proper service delivery Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience Provides service to customers in order to grow the account on behalf of the company CANDIDATE PROFILE Education and Experience High school diploma ...

Partnering with SKF Customers throughout their O2C journey with us, championing the responsibility for their best experience throughout this journey such that they become active promoters of SKF at least in part if not wholly because of their CS Experience. Ensure efficient and accurate handling of customer quotations / orders / schedules / queries etc. Monitor the progress and ensure complete execution of the order till delivery to Customer & GRN. Coordinate with FVC Team i.e. Sales, Controlling, Supply Chain planner (domestic & overseas), Project Management, Factory, Warehouse, Logistics (EXIM & Transporters) etc. as and when required for timely delivery of material and to ensure no line s...

Serve as a technical advisor to customers, offering best practices on cyber resiliency, cloud computing and storage, disaster recovery planning and tesing, and product lifecycle management including upgrades and patching Act as a product expert providing guidance on Cohesity s cloud data security and management platform, including troubleshooting and configuration of cloud- integrated features Ensure the effective positioning and delivery of the Customer Success Services (CSS) technical services portfolio Provide proactive guidance on new releases, product compatibility, technical updates, and configuration best practices Participate in customer calls and provide insights on product features...

Ionage is looking for Customer Support Associate to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and resolving issues via phone, email, or chat Providing accurate and relevant information to customers about products or services Maintaining accurate and up-to-date customer records and documentation Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products or services to customers Handling customer complaints or issues and escalating them to supervisors or managers when necessary Conducting customer satisfaction surveys and gathering feedback to improve the customer experience Dis...

RB OneSource Pvt. Ltd. is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed Resolve customer issues, answering questions, and providing information to ensure a positive customer experience Document customer interactions and outcomes in a clear and concise manner Proactively identify and escalate issues to the appropriate department, as needed Collaborate with internal teams to provide the best possible customer experience Maintain a positive and professional demeanor at all times, even in difficult situations E...

Design structured learning modules: Foundation (new joiners onboarding: product + process + compliance) Skill enablement (voice, tone, persuasion, empathy building) Performance booster (target\-based coaching every week) Digital competency (CRM usage, follow\-up scheduling) Develop specialized scripts: New launch project pitch Re\-engagement for cold\/unreachable leads High\-ticket luxury product scripts Channel\/Referral based calling sequences Customer sentiment\-based dynamic scripts Conduct: Daily warm\-up sessions & mock calls Weekly group role\-plays & scenario drills Monthly refresher certifications B) Call Quality Governance Conduct minimum 25 detailed call audits per caller\/month w...

A) Banking Coordination & APF (Approved Project Finance) Management Own the end\-t-end APF approval cycle for each new project: Prepare legal, technical & corporate document sets Follow up with bank legal & technical teams Resolve objections with legal & liaisoning teams Build strong partnerships with: SBI, HDFC, ICICI, AXIS, LIC Housing Finance, Canara Bank, BOI etc. Maintain APF tracker: Bank\-wise progress, validity dates, pending queries Drive multiple\-bank coverage to increase financing accessibility Outcome More bank approvals Higher sales conversion rate B) Customer Home Loan Processing Guide customers on: Loan eligibility Interest rates & bank product comparison Documentation requir...

Job Summary: The Subject Matter Expert (SME) is responsible for providing in-depth process knowledge, supporting operations with complex issue resolution, and ensuring process excellence. The SME acts as a bridge between operations, quality, and training teams to drive accuracy, compliance, and performance improvement. Key Responsibilities: Serve as a process expert and point of contact for all operational queries. Support new hire and refresher training by sharing process expertise and updates. Monitor and evaluate team performance to identify knowledge gaps and provide corrective guidance. Assist in process documentation, SOP updates, and knowledge base management. Conduct floor support an...

Key Responsibilities: Enter, update, and verify data in company databases and systems. Ensure accuracy and completeness of information entered. Perform regular data quality checks and make corrections when needed. Maintain confidentiality and security of company information. Prepare and generate reports as per requirements. Coordinate with internal teams for data collection and validation. Assist in documentation, filing, and record maintenance activities. Support day-to-day operational tasks within the domestic process.

What you'll do As a Quality Analyst, youll be assisting the feature team to define testable work that is technically robust, high performing, stable and secure, and ensures excellent customer experiences and outcomes. Promoting continuous improvement, youll identify opportunities to maximise the customer experience and reduce the test cycle time by improving techniques, tooling, eliminating waste and creating a collaborative, proactive approach to quality in the feature team. As well as this, youll be: Supporting your Quality Manager and team in executing against the test strategy and quality by determining and advising which tests should be automated at which layer Working in conjunction wi...

What you'll do As a Quality Analyst, youll be assisting the feature team to define testable work that is technically robust, high performing, stable and secure, and ensures excellent customer experiences and outcomes. Promoting continuous improvement, youll identify opportunities to maximise the customer experience and reduce the test cycle time by improving techniques, tooling, eliminating waste and creating a collaborative, proactive approach to quality in the feature team. As well as this, youll be: Supporting your Quality Manager and team in executing against the test strategy and quality by determining and advising which tests should be automated at which layer Working in conjunction wi...