16637 Customer Experience Jobs - Page 3

We are currently looking for a Technical Support Analyst (TSA) to join our expert support team specializing in the BMC AMI Ops product family. In this pivotal role, you will act as the primary liaison between BMC and our customers, delivering technical support and driving issue resolution for mission-critical mainframe environments. Youll collaborate with Engineering and R&D teams to ensure a superior support experience that consistently meetsand exceedscustomer expectations. Here is how, through this exciting role, YOU will contribute to BMC Software''s and your own success: Manage, troubleshoot, and resolve technical issues related to BMC AMI Ops products and their integrations within defi...

Here is how, through this exciting role, YOU will contribute to BMC Software''s and your own success: Manage, troubleshoot, and resolve technical issues related to BMC AMI products and their integrations within defined service levels Respond to customer inquiries via phone, email, and web channels, providing accurate, timely, and professional solutions Document all customer interactions, diagnostic steps, and resolutions in BMCs issue management systems to ensure knowledge sharing and audit readiness Collaborate with Engineering and escalate issues to R&D as needed, ensuring visibility and progress on critical cases Maintain a consistently high level of customer satisfaction by applying both...

Job Requirements This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:Extraordinaire Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers.KPI??s are STR, CES, FCR, and efficiency. Satisfaction Management Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relation...

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and initiates own workload and doesn't need instructions or guidelines Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product Positions at this level are expected to significantly improve the day-to-day activities/processes Manages and oversees the implementation of short-term activities within the team Decisions are of an operational nature within a defined scope Positions on...

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation Provides effective and timely resolution of users problems, queries or complaints Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and init...

Responsible for performing general analytics and statistical modeling on existing data sets in various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Financial Services, Scientific Research, etc.) Activities include: defining data requirements, data collection, processing, cleaning, analysis, modeling and visualization Examines and identifies data patterns and trends to help answer business questions and improve decision making Provides inputs for complex Data Science and Big Data Mining projects Identifies areas to increase efficiency and automation of data analysis processes Positions on this level have comprehensive knowledge of the specific discipline...

Executive Recruiting is a specialized area of staffing and recruiting focused on sourcing, attracting and placing prospective employees in executive positions including: Promoting the organizations image as a desirable place to work Attracting, recruiting, screening, and interviewing candidates for employment in executive or senior management positions Working with executive search firms or other placement agencies to develop and maintain a highly qualified candidate pool Referring applicants for particular job openings, administering pre-employment tests, checking references, conducting exit interviews for candidates declining offers, and providing feedback to unsuccessful candidates May as...

We are seeking a highly capable CX System Lead with 10-12 years of experience to design, configure, and deploy innovative Customer Experience (CX) solutions. The ideal candidate will serve as the primary expert for SAP Sales, CRM, and related systems, helping drive digital transformation, customer-centric initiatives, and revenue growth. The role requires strong functional and technical expertise in the SAP ecosystem, especially SAP SD, SAP Sales Cloud, CPQ, SAP Commerce Cloud, and SAP Analytics Cloud. Candidates must be self-starters with strong analytical, communication, and problem-solving skills, capable of collaborating with Sales, Marketing, and IT teams to optimize and enhance CRM and...

Grade Level (for internal use): 11 Job Overview: The Customer Operations Senior Specialist will work closely with Customer Success Managers (CSMs) and cross-functional teams to ensure the effective execution of customer operations processes. This role will involve coordinating the day-to-day operations of the customer success team, supporting process documentation, and providing training to ensure continuous team development. You will also assist with reporting, process improvements, and the successful implementation of customer success initiatives. Key Responsibilities: Customer Operations Process Execution : Support the execution and monitoring of customer success workflows, ensuring all t...

Contact : 6205986524 Job Job Profile : - Liasoning with Distributors & Dealers Manage Client relationship through all phases of sales cycle Generating secondary sales Ensure all Quality Parameters are followed as per Quality Norms Complaint resolution Implementation of BTL activities To improve Customer Experience by identifying and improving the Customer requirements across Customer touch points : - Ability to handle a territory and the stakeholders therein Focusing on primary & secondary sales Team handling skills Liasoning with Distributors & Dealers Manage Client relationship through all phases of sales cycle Generating secondary sales Ensure all Quality Parameters are followed as per Qu...

As a D2C Ecomm Manager - Marketplaces at SEREKO, India's 1st Psychodermatology Skincare brand, your role will involve helping SEREKO generate qualified traffic, increase brand equity, and gain higher revenue and profit on marketplaces. Your responsibilities will include: - Providing regular reports about marketplace performance to management, highlighting all relevant metrics. - End to end pitching and negotiation with marketplaces for listing, promotions/advertisements, volume planning, and margin negotiation. - Liaising with internal departments such as marketing and design to ensure attractive and competitive product listings. - Coordinating with the inventory team to ensure adequate prod...

Role Overview: As a UX Design Academic Lead, you will play a crucial role in facilitating classroom teaching in foundational subjects of User Experience (UX) Design. Your primary responsibility will be to lead the academic delivery of UX Design programs at partner universities, ensuring the successful delivery of programs such as B.Design UX, M.Design UX, B.Tech. UX, and BCA UX. Additionally, you will be responsible for creating curriculum content, conducting workshops/masterclasses in various design-related topics, and mentoring students to prepare them for internships and placements. Key Responsibilities: - Facilitate classroom teaching in foundational subjects of User Experience (UX) Desi...

As a full-time Customer Service Coordinator at JAS Infotech in Madurai, your role involves ensuring customer satisfaction by providing support, addressing queries, managing communications, resolving complaints, and enhancing the overall customer experience. Collaboration with technical support teams and maintaining records of customer interactions are crucial aspects of your responsibilities. Key Responsibilities: - Provide customer support and ensure customer satisfaction - Manage customer communications and address queries - Resolve complaints and enhance the overall customer experience - Collaborate with technical support teams to deliver effective solutions - Maintain records of customer...

As a Grade 11 team member at FedEx, you will utilize your strong background in quality assurance, process excellence, and performance improvement. Your responsibilities will include driving quality assurance audits to ensure best-in-class interaction quality, optimizing processes and workflows for enhanced operational efficiency, and analyzing audit controls and governance frameworks to ensure compliance and risk mitigation. Additionally, you will identify areas for performance improvement, support customer experience product management efforts, develop comprehensive reports, track key performance indicators, and deliver impactful presentations on Quality Assurance. Collaboration with cross-...

Job Description: You will be a Call Center Customer Service Representative located in Panchkula, providing exceptional customer service support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Your daily tasks will involve handling incoming calls, assisting customers, navigating systems efficiently, and ensuring a positive customer experience through effective communication and problem-solving abilities. Additionally, you will collaborate with internal teams to address customer needs promptly and accurately. Key Responsibilities: - Provide exceptional customer service support - Address customer inquiries and resolve issues - Maintain high levels ...

Contact HR Fardeen 9110652500 or 9964080000 or 7090020000 WhatsApp if the line is engaged. Hiring for Customer Support Executives for International Airline (Immediate Joiners) Work Location: Bangalore / Manyatha Job Description & Requirements We are looking for enthusiastic and customer-focused individuals to join our Airline Customer Support team in Bangalore. Excellent communication skills in English Rotational Shifts 5 Days work from Office 2 wqay CAB Qualification Undergraduate/Graduate Contact HR Fardeen 9110652500 or 9964080000 or 7090020000 WhatsApp if the line is engaged. Walk-in: JobShop, 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore 560043 Apply: jobshop.ai

Department: Workplace Investing Operations Reports To: Team Lead/Assistant Manager Level: Grade 2 About your team Retirements - GPS Delivery team supports and maintains pension administration services for a wide range of corporate/retail clients. The nature of the service provided includes full support to pension scheme members at all stages of the administration life cycle through to specialist support to trustees and members for specific task delivery. GPS Retirements teams is AA rated process that handles Disinvestment requests and producing Retirement Projections for Workplace Investing/ Retail members and Financial Advisers. Retirements - GPS Delivery team is responsible to process few ...

Job Purpose and Impact The Marketing Specialist ?? Dairy Feed will be aligned to Cargill??s Animal Nutrition and Health business in India. You will execute the marketing strategy and annual plans for the assigned Dairy Feed products for Karnataka and Tamil Nadu. In this role, you will apply general knowledge of the business, market, customer drivers and product offerings to create customer driven marketing initiatives that accomplish business and financial goals. Key Accountabilities Plan and execute the marketing strategy and annual plans for the assigned product, incorporating brands and customer segments as relevant and in alignment with broader business objectives. Partner with commercia...

We are seeking a highly capable CX System Lead with 1012 years of experience to design, configure, and deploy innovative Customer Experience (CX) solutions The ideal candidate will serve as the primary expert for SAP Sales, CRM, and related systems, helping drive digital transformation, customer-centric initiatives, and revenue growth The role requires strong functional and technical expertise in the SAP ecosystem, especially SAP SD, SAP Sales Cloud, CPQ, SAP Commerce Cloud, and SAP Analytics Cloud Candidates must be self-starters with strong analytical, communication, and problem-solving skills, capable of collaborating with Sales, Marketing, and IT teams to optimize and enhance CRM and sal...

Lead Specialist Process Excellence-8years+-Bangalore Summary We are looking for a seasoned Process Excellence professional to lead and optimize Customer Satisfaction (CSAT) and feedback management processes. This role will focus on driving customer insights through data, improving satisfaction metrics, and ensuring best-in-class execution of survey and feedback mechanisms across the organization. Location Bangalore Your Future Employer – A reputed global organization focused on delivering superior customer experience through data-driven insights, operational excellence, and continuous process improvement. Responsibilities – Design, implement, and manage end-to-end Customer Satisfaction (CSAT...

Company Introduction Material Depot is building the Ultimate Home Decor Destination - redefining how India shops for interiors - tiles, laminates, wall decor, and more. Our online catalogue enables us to understand design trends in real time and work directly with manufacturers to launch new collections at speed. Trusted by 10,000+ homes, Material Depot is transforming a 100,000 crore industrymaking premium interiors faster, smarter, and more accessible than ever before. Location & Employment Location: Bangalore (On-site) - This is a customer facing role in our experience centers Employment Type & Compensation: Full-time - 6-10 LPA + incentives Role Overview The Senior Store Manager will be ...

LifeGuru is on a mission to become the most trusted digital platform for authentic temple pujas, havans, sankalps, and prasad services across India. We bridge devotees with verified temples and priests, ensuring spiritual authenticity, operational excellence, and a deeply respectful customer experience. We are building systems from scratch, scaling fast, and setting new standards in how spiritual services are delivered digitally. This is not a routine customer support role. This is a high-ownership, build-and-scale role at the intersection of customer experience, temple operations, and process excellence. Key Responsibilities Owning the Devotee Experience: You will be the primary point of co...

Your Impact Continuously improving Support escalations to Engineering (process and quality) in a fast paced environment, in a large scale Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year Ownership of critical issues. This doesn??t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical sup...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

Role: Product Developer About Manohar Filaments: Manohar Filaments is a global leader in trims, packaging, and branding solutions for the apparel, footwear, and retail industries. With over three decades of expertise, we provide innovative and sustainable solutions, including woven labels, printed labels, heat transfers, embroidered badges, packaging materials, and RFID-enabled smart labels. Our commitment to quality, sustainability, and customer satisfaction has made us a trusted partner for leading brands worldwide. For more information, visit: www.manoharfilaments.com . Job Description: To understand the requirement from buyers and explain to sampling department. Development of products C...