5186 Customer Experience Jobs - Page 3

Senior Systems Analyst ? The Tech Services, Operational Support Team is looking for a Senior Systems Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The People and Capability Technology Services team is responsible for functional support of P&C Systems utilized at Mastercard with a primary focus on Workday. The P&C Technology Services supports all programs and groups in P&C. This role requires a deep understanding of Workday modules, excellent problem-solving skills, and the ability to work collaboratively with various departments to ensure the system meets business needs. Role: Configure and maintain Workday modules, including HCM, Payroll, Benefits, and Time Tracking Collaborate with business stakeholders to gather requirements and translate them into system configurations Perform system testing, troubleshooting, and issue resolution Develop and maintain system documentation, including process flows, configuration guides, and user manuals Provide training and support to end-users to ensure effective utilization of the Workday system Stay current with Workday updates and new features, and recommend enhancements to improve system functionality Participate in system upgrades and implementations, ensuring minimal disruption to business operations Work closely with IT and HR teams to integrate Workday with other systems and applications Prioritize and identify cross application/system enhancements All About You: Strong technical knowledge and capability Demonstration of MC Core Competencies High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment. High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities. Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.

Description Amazon Advertising operates at the intersection of advertising and e-commerce and offers advertisers a rich array of innovative advertising solutions across Amazons mobile and desktop websites, proprietary devices that help advertisers of all sizes create brand affinity, increase sales, and stand out to shoppers both on and off Amazon We believe that advertising, when done well, can enhance the customer experience and generate a positive return on investment for our advertising partners We are looking for a highly motivated Campaign Specialist to join our talented team to help scale our growing Advertising program Campaign Specialists partner with Sales to drive advertiser success, As a Campaign Specialist you are passionate about understanding business drivers for performance, the range of Amazon products available to our advertisers, and engaging with internal partners to deliver on these You play a key role on the team, growing the business by being the customer expert, developing audience and optimization recommendations You possess analytical thinking, and will develop deep expertise in Amazons products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisersneeds You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations, Become an expert on Amazon solutions and adapt recommendations based on advertiser needs Monitor campaign performance, implement solutions, track performance and optimize against advertiser goals, In-depth data analysis to develop actionable insights and recommendations for campaigns Work cross-functionally with Sales and other Amazon partners to deliver towards business goals Collaborate closely with Account Managers to determine optimal support for the customer portfolio, Analyze data and trends to create meaningful insights for clients Report key performance indicators and value delivered for customers Create proposals to represent solutions designed around client goals, Provide campaign management support across the Sponsored Products, Sponsored Brands, Sponsored Display and other relevant product, Basic Qualifications 2+ years of search advertising experience 2+ years of experience in managing global stakeholders 2+ years of experience in direct client facing roles Experience interpreting data and making business recommendations Preferred Qualifications Experience in e-commerce or online advertising Google Ads Search certified Experience in tools such as Salesforce is an advantage, Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ADCI Karnataka Job ID: A3033963 Show

Hiring Customer Service (Inbound) - Domestic Permanent Work from Home Details : Working days: 6 Days working (1 Rotational Off) Salary: 20k CTC Languages : Fluent English with Hindi Roles and Responsibilities Minimum of 6 months - 1 year experience as customer service executive in a domestic contact center (Preferred). All consultants shall fluently speak, write (specific to capturing notes) and comprehend in English and Hindi. Ability to engage in communication and build a conversation around it Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. System requirement :- Core i5 gen 7 or above with 8GB RAM and genuine windows 10 or 11. Broadband connection is preferred and mobile hotspot is not allowed. Power back-up is mandate Contact HR Laxmi: 9322731944 for more details OR Share CV to contact@onekee.in with Subject line WFH including Laptop Specifications.

What is the Operations Supervisor Cash settlements responsible for? A Global Supervisor must supervise a staff of individuals with varying levels of experience and backgrounds. One must be able to lead change strategies and hold staff accountable for their actions. Lead the team, with coaching and development of the staff, including personnel hiring/termination decisions, appraisals, setting and managing objectives of the group. Recommend and implement changes and/or additions to department procedures to increase efficiency and/or accuracy. Drive improvements to the processes and products supported. Supervise daily activities and workflow of entire team and act as the escalation point for the teams work and staff issues. Identify control risks and implement re-mediation plans to mitigate participate in control reviews and remediate all risks for client accounts. Develop relations with business partners and be point of contact for escalations. This role deals with third party vendors, which are directly related to overall customer experience with our firm. Establish strong relationships with vendors and proactively manage expectations and solutions to provide an optimum level of service to clients. What ideal qualifications, skills & experience would help someone to be successful? MBA (Finance) degree required with focus on accountancy/commerce 1-2 years experience as supervisor or above Overall working experience of 8+ years Work Shift Timings - 6:30 PM - 3:30 AM IST

Description At Amazon, we're working to be the most customer-centric company on earth To get there, we need exceptionally talented, bright, and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan, Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery management Continuously improve the delivery process and attain a sustained level of delivery performance improvement Essential Skills Strong execution skills, Action oriented, go getter Resourceful to identify the way to get things done using limited resources, Ability to work under pressure situations, Typical Responsibilities Will Include Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience, Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems, Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc, Basic Qualifications Experience in an operational role Bachelor's degree Preferred Qualifications 1+ years of sales experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ATSPL Maharashtra Job ID: A3035222 Show

Description The Global Specialty Fulfillment (GSF) Team is responsible for building and driving the next generation of operational infrastructure for Amazon's Hub-Spoke business to deliver best-in-class customer experience at the fastest speeds and other upcoming exciting new businesses Online grocery and ultra-fast delivery are growing at an exponential rate, and with planned expansion, we expect volume to grow by several orders of magnitude this year and beyond Join our team of Fulfillment and Distribution networks across India serving highly engaged customers! This is a unique opportunity to play a key role in groundbreaking initiatives, solving challenging and interesting problems as we build the first-ever distribution network and operational capabilities tailored to grocery and ultra-fast customer offerings, Key Job Responsibilities As a domain expert and consultant for all system/process queries, you will: Serve as SME for AFTX and FaaST systems Be a SPOC for GSF Distribution, resolving system and API-related issues for IB (VAST, ePOD, etc) and OB (MTR, Rodeo, among others) Identify appropriate teams to raise SIMs and work on swift resolution, Act as domain interface with external teams (AFT/FaaST/Trans/Category/SnOP) on system or process-related issues Own mechanisms for updates and blurbs in MBRs regarding systemic changes and progress on plans, Lead network-level best practice identification, design, and standardization Benchmark with NA/IN operations on processes, execute must-haves, and own OP requirements, Collaborate with network SME to follow up on critical tickets (Severity 3 and above) for resolution, Provide startup support for launching FCs through testing and launch configurations Create SOPs and train ops teams on UAT testing Work toward simplifying testing and reducing time to launch, Own process development for new tools and/or process design related to AFTx/FaaST, Serve as the interface between network SME and FC to drive execution of software/process changes, Provide learning and development support for new hire managers, Manage system configuration changes and optimization within FC control scope, Conduct data analysis to support FC process health checks through standardized tools, Improve end-user documentation in consultation with network SME to reduce associate and manager learning curves, Basic Qualifications 3+ years of team management experience 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications Experience implementing repeatable processes and driving automation or standardization Experience in data mining, data management, reporting, and SQL queries Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, amazon jobs / content / en / how-we-hire / accommodations for more information If the country/region youre applying in isnt listed, please contact your Recruiting Partner, Company ASSPL Karnataka Job ID: A3033929 Show

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

In the role of a Business Manager - Sales, you will be required to own the sales funnel & drive sales closure. You will need to achieve sales target on projects month on month through a team of 6 to 10 designers. Roles and Responsibilities Enure sales funnel management to achieve a higher conversion rate output. Target and achieve of 12 to 15 projects a month, by ensuring new projects bookings. Responsible for Customer Experience & Relationship Management. Training designers to esnure sales & enabling them to achieve their targets.

Cradlepoint is seeking an experienced Specialist SAPC Technical Authority to join our team. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analyzing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry, specifically within the Service Aware Policy Control (SAPC) domain. What You Will Do: Key Responsibilities Develop and maintain automated solutions tailored for the SAPC domain, ensuring efficiency and reliability. Guide and support a team by providing deep domain expertise in SAPC and related technologies. Contribute to the improvement of recovery processes , specifically within the context of SAPC, enhancing system resilience. Actively take part in the full cycle of service delivery methodologies , from initial design to ongoing operations and evolution. Perform complex change analyses and support the execution thereof, ensuring minimal disruption. Develop and implement strategies for improving the customer experience , leveraging SAPC capabilities. Required Qualifications Ericsson Operations Engine - Mode Of Operations: Strong understanding and practical experience with operational frameworks (or similar industry-standard operations engines relevant to telecom/SAPC). Overall understanding of Automation: Comprehensive knowledge of automation principles, tools, and their application within the SAPC context. Network Level Competence: Deep understanding and proficiency in network concepts and operations, particularly as they relate to policy and charging control. Cross-Domain Solutions: Experience in developing and managing solutions that span multiple technical domains, integrating with SAPC. Capacity Management: Expertise in capacity planning, monitoring, and optimization for policy and charging systems. Managing Business Innovation and Simplification: Proven ability to drive innovation and simplify complex business processes within managed services. Lifecycle Management: Knowledge and experience with the full lifecycle management of technical solutions and services, especially for SAPC components. cration And Change Management: Strong skills in managing network configurations and executing controlled changes in complex environments. MS TOP (Managed Services Technical Operating Procedures): Familiarity with Managed Services Technical Operating Procedures (or similar operational frameworks). Customer Experience Improvement: Demonstrated ability to contribute to and drive initiatives focused on enhancing customer experience through technical solutions. Business Requirements: Strong capability to understand and translate complex business requirements into technical solutions within the SAPC domain. Network Diagnostics: Advanced skills in network diagnostics and troubleshooting for policy and charging systems. Work Level Agreement (WLA) and Service Level Agreement (SLA): Solid understanding of WLA and SLA frameworks and their implications for service delivery. System Configuration: Proficiency in system configuration, specifically for SAPC platforms. System Administration: Strong capabilities in system administration for relevant telecom and policy control systems.

You will be joining SAMS Digital, a prominent provider of software development and digital publication services based in Mumbai. Specializing in custom software, mobile app development, and web application development, we are dedicated to delivering high-quality digital transformation solutions to our clients. Our comprehensive range of services encompasses eBook creation, digital content management, online publishing solutions, and security printing. At SAMS Digital, we prioritize innovation and quality, serving as your reliable partner for all digital requirements, assisting you in enhancing your digital presence and accomplishing your business objectives. As a Client Coordinator in a full-time capacity at our Mumbai office, your primary responsibility will revolve around ensuring customer satisfaction through effective communication and exceptional customer service. Your daily tasks will include handling customer inquiries, guaranteeing a superior customer experience, and coordinating client-related activities and documentation. To excel in this role, you must possess skills in customer satisfaction, customer experience, effective communication, and customer service. Strong organizational abilities are key, along with excellent interpersonal skills. A Bachelor's degree in Business Administration, Communications, or a related field is preferred to support your success in this position.,

Are you ready for the most impactful work of your life Signant Health, a global evidence generation company, is seeking a skilled and proactive Help Desk Tier 1 Manager to lead and manage the Tier 1 help desk team. As the Tier 1 Manager, you will oversee daily operations, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction. Your role will involve team leadership, service delivery, escalation management, process improvement, training and development, performance management, knowledge base management, customer experience, reporting and metrics, collaboration, and tool and system management. Key Responsibilities: - Supervise, mentor, and develop a team of Tier 1 help desk agents. - Ensure timely and efficient resolution of support requests. - Act as the point of escalation for complex issues. - Continuously evaluate and improve help desk workflows. - Develop and implement training programs. - Monitor and assess team performance. - Oversee the knowledge base and ensure documentation is accurate. - Foster a customer-centric culture. - Analyze data to drive continuous improvement. - Collaborate with other departments. - Ensure proper functioning of help desk software and ticketing systems. Required Skills and Qualifications: - 3-5 years of experience in a help desk or IT support role. - 1-2 years of management or supervisory experience. - Strong leadership, customer service, and technical knowledge. - Problem-solving and communication skills. - Experience with help desk ticketing systems. - Process optimization skills. - Strong organizational and time management abilities. Preferred Qualifications: - ITIL certification or other relevant certifications. - Familiarity with IT Service Management frameworks and tools. - Industry-specific experience is a plus. Education: - Bachelor's degree in Information Technology, Computer Science, Business, or related field. Signant Health offers competitive benefits, including medical insurance, employee wellness programs, mental fitness apps, employee recognition programs, and more. If you are interested in exploring this opportunity, please submit your CV and a cover letter detailing why you are perfect for the role. Signant Health does not accept unsolicited resumes from Third Party vendors.,

Role & Responsibilities Lead and manage end-to-end operations of the contact center site ensuring smooth service delivery. Drive revenue generation by supporting cross-sales initiatives and achieving sales targets. Optimize human resource utilization, including workforce planning and performance management. Ensure adherence to compliance frameworks and regulatory guidelines. Focus on improving service efficiency and enhancing customer experience. Monitor and report on key performance indicators (KPIs) such as service levels, revenue, and employee productivity. Collaborate with stakeholders to resolve operational challenges and implement process improvements.

This job as an Associate Center Manager at CultFit Healthcare Pvt Ltd in NCR is a target-based role where you will be responsible for customer experience, in-gym center sales, inventory management, customer troubleshooting, and people management. To excel in this role, ensure you are well-prepared by thoroughly reading the job description, installing the Cult.fit App, learning about the company and fitness industry, and brushing up on basics of sales and customer handling. Remember to dress formally for the interview. This is a work-from-office position with rotational shifts, split as 5:30am to 10am and 5pm to 10pm. The qualification required is Graduation/Diploma/Certificate, and the working days are 6 with one rotational week off. The compensation for this role varies based on the center, ranging between 2.5 - 3 LPA (16k - 18k rs) after 10% TDS deduction. In addition, you can earn incentives between 5 - 7K based on your sales performance. The interview process consists of three rounds conducted on Google Meet - the first round with the Cluster Manager, the second round with the Cluster Head, and the final round with HRBP. For any queries or clarifications, you can reach out to Vinay Pratap Singh, Curefit TA - HR. Warm regards.,

About Rippling Rippling, a company based in San Francisco, CA, has secured funding of $1.4B+ from prominent investors such as Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. It has been recognized as one of America's best startup employers by Forbes. At Rippling, candidate safety is a top priority, and all official communication is exclusively sent from @Rippling.com addresses. About The Role The role of Implementation Manager at Rippling is crucial as implementation is a key differentiator for the company. As an Implementation Manager, you will collaborate with customers to implement and promote the adoption of Rippling's product suite. This role requires in-depth knowledge of Rippling's products and a strong dedication to enhancing the customer experience. What You Will Do - Manage the implementation process proactively from start to finish to meet customers" set timelines and objectives. - Encourage the adoption of purchased products. - Work closely with Sales, Account Management, Technical Account Management, and Support teams to ensure smooth hand-offs. - Collaborate with Product and Engineering teams to address and enhance customer issues while providing feedback on product improvements. - Assist in establishing and documenting processes and best practices. What You Will Need - Minimum of 3 years of practical experience in Implementation and/or Customer Experience within a rapidly expanding SaaS company. - Demonstrated project management skills, including deploying multiple projects concurrently in a dynamic environment. - Excellent communication, presentation, and relationship-building abilities with a strong focus on delivering exceptional customer experiences. - Capability to effectively collaborate with partners across Sales, CX, Product, and Engineering departments. Additional Information Rippling places a high value on having employees work in the office to cultivate a collaborative work environment and foster company culture. For employees based in-office (those residing within a defined radius of a Rippling office), it is considered an essential function of their role to work in the office at least three days a week under the current policy.,

Greet customers with warmth & politeness. Guide them to the area they are required to go. Attend to all guests promptly and courteously; coordinate services as per their requirements. Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. Help customers fill the registration forms and any related documents. Complete the Registration Process and generate UHID Cards for patients.

Role & Responsibilities: To effectively manage a team of RMs and ensure that they meet the organizational goals of liability book growth, fee income and portfolio quality metrics. Guide and mentor to the relationship managers to deliver superior customer experience Ensuring RMs are meeting the right set of customers and following the operating rhythm cadence as defined To carry out regular supervisory review cadence as defined Doing joint calls with mapped relationship managers to augment business conversions Customer complaints and service issues management to ensure satisfactory closure within the defined TAT SMFocus on portfolio quality by way of appropriate customer segment fitment, balance growth to maintain true customers and focus on cross-sell of non-financial and financial products Focus on driving RMs to broad-base customer relationship management by way of connect with 100% of the mapped book Provide clarity of business objectives to the mapped RMs Monitoring sales and service processes of the RMs Complete ownership of KRAs of Mapped RMs and Senior RMs across NR, Priority and Burgundy Manage and control attrition in the NTB and ETB mapped book of the RMs Increase the liability book size of NTB and ETB customers mapped to the reporting RMs Improve the product per customer/ family by guiding RMs on the operating rhythm and the sales process To enhance and retain customer profitability by capturing larger share of wallet Ensure all customers are accurately profiled Ensure right products and investment advisory services are provided to the customers by the mapped RMs Ensure RMs are trained and well equipped with data and products to handle customer requirements and service requests Recruitment and training of the relationship management team Ensure timely certifications for all mapped RMs Work closely with the Branch Heads, Cluster Heads and Circle Business Managers to design action plans and drive CO agendas, initiatives and organizational goals To aggressively and cohesively work with different products teams like TPP, Assets, CBG, RFR etc. and help generate business from the mapped book of the RMs To assist RMs to accelerate NTB acquisitions by help building referrals and pipeline for new accounts

Skills: CRM software, Salesforce, Cold calling, Customer relationship management, Telephony systems, Lead generation, Sales, Marketing,. Build and Maintain Relationships:Establish and nurture strong relationships with clients to understand their needs and provide appropriate solutions. Ensure high levels of customer satisfaction through excellent sales service. Sales Presentations and Demonstrations:Conduct sales presentations and product demonstrations to potential clients. Effectively communicate the value propositions of our products/services. Achieve Sales Targets:Meet or exceed monthly, quarterly, and annual sales targets. Proactively track and report on sales metrics and progress towards goals. Negotiation and Closing:Negotiate contract terms and close sales deals. Ensure that agreements are in line with company policies and objectives. Collaborate with Internal Teams:Work closely with marketing, product development, and customer service teams to ensure a seamless customer experience and alignment with business goals. Market Feedback:Provide feedback to the company regarding market trends, customer needs, and competitive activities. Help refine sales strategies based on market intelligence

As a Regional Sales Excellence and RTC Manager at United Breweries in Hyderabad, you will be responsible for developing and executing strategies to optimize sales performance and enhance the route to consumer for the company's products in the assigned region. Your key accountabilities will include analyzing market trends, consumer behavior, and competitor activities to identify growth opportunities. By collaborating with cross-functional teams, you will ensure the effective implementation of sales and route to consumer initiatives. You will design and implement sales processes, tools, and systems to improve efficiency, effectiveness, and customer satisfaction. Providing leadership and support to the sales team will be crucial in delivering exceptional customer experiences and achieving sales targets. Monitoring and evaluating sales performance metrics such as revenue, market share, and customer satisfaction will allow you to take corrective actions as needed. Identifying and developing key accounts and strategic partnerships to expand the company's customer base and market reach in the region will be a key aspect of your role. Staying updated on industry trends, best practices, and regulatory requirements related to sales and route to consumer strategies is essential. Collaborating with external stakeholders like distributors, retailers, and channel partners is necessary to optimize the route to consumer and ensure effective distribution and availability of products. Preparing and presenting reports, forecasts, and recommendations to senior management on sales performance, market trends, and route to consumer strategies in the assigned region will be part of your responsibilities. Your role will be crucial in driving sales excellence and ensuring the company's continued success in the region.,

Ciklum is looking for a Domain Consultant to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live. As a Domain Consultant in the Retail and Consumer Goods sector, you will bring your expertise and experience to help our sales teams develop digital and technology solutions for major US retail and consumer goods enterprises. Your role involves understanding industry trends and challenges and designing tailored solution pitches. You will work closely with senior sales leaders and hunters to create and close opportunities in the sector. Responsibilities: Client Engagement and Advisory: - Engage with clients to understand their strategic goals, challenges, and specific needs within the retail and consumer goods sector - Provide expert advice on retail operations, supply chain management, merchandising, customer experience, and digital transformation - Develop and present comprehensive solutions and actionable recommendations to address client needs and drive business growth Solution Design and Implementation: - Design and develop tailored solutions to enhance clients" retail operations and consumer engagement - Lead the implementation of solutions, ensuring alignment with client objectives and timelines - Coordinate with cross-functional teams, including marketing, supply chain, IT, and customer service, to deliver integrated solutions Market and Industry Analysis: - Stay updated on industry trends, consumer behavior, and emerging technologies in the retail and consumer goods sector - Conduct market analysis and benchmarking to identify opportunities and threats for clients - Provide insights and thought leadership through whitepapers, presentations, and industry forums Requirements: - Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field. Advanced degree or professional certification (e.g., PMP, CSCP) is preferred - Minimum of 5-7 years of experience in the retail and consumer goods industry, with a focus on consulting or process roles - Combined experience in professional services and in-house within the target domain is a strong plus - Deep understanding of retail operations, consumer behavior, supply chain management, and digital transformation - Proven experience in solution design and implementation within the retail sector - Strong analytical and problem-solving skills, with the ability to think strategically and deliver innovative solutions - Excellent communication and presentation skills, with the ability to convey complex concepts to diverse audiences - Ability to work independently and collaboratively in a fast-paced, dynamic environment Desirable: - Experience with retail technologies (e.g., e-commerce platforms, POS systems, CRM) and digital marketing strategies - Knowledge of sustainability practices and ethical sourcing in the consumer goods industry What's in it for you - Private Equity backed environment to foster growth and collaboration - Competitive compensation package - Build your career in a proven successful high-growth company with a unique service offering on the market - Variety of knowledge sharing, training, and self-development opportunities India is a strategic growth market for Ciklum. Be a part of a big story created right now. Let's grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals all of that within a global company with a local spirit and start-up soul. Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow! Be bold, not bored! Experiences of tomorrow. Engineered together. Interested already We would love to get to know you! Submit your application. Can't wait to see you at Ciklum.,

As a technical/customer support representative at FULL Creative, you will be responsible for troubleshooting and resolving product-related issues efficiently. You will utilize your technical aptitude to provide creative solutions to customer queries, ensuring a high level of service. Attention to detail is key as you collaborate with internal teams to address issues effectively and contribute to product improvement. It is essential to have a thorough understanding of the product and continuously work towards enhancing its functionality. Meeting key performance indicators and objectives within the team's timeline is crucial, along with developing problem-solving skills to drive product enhancement. Adaptability to change and a willingness to embrace continuous product transformation are fundamental in this role. To excel in this position, you should have a minimum of 1-3 years of experience in technical/customer support roles, preferably in a SaaS environment. A passion for delivering exceptional customer experiences, strong interpersonal skills, and the ability to work flexibly on a 24/7 basis are essential. Proficiency in documenting issues and tickets, along with knowledge of common apps and technologies in a professional setting, is required. Additionally, you must be open to working from the office once a week. Your workspace must include a private workroom conducive to handling calls, readiness for video calls at all times to maintain human connections, and a stable internet connection with a minimum speed of 50 MBPS for both download and upload. A wired (LAN) connection is preferred for optimal performance. In case of frequent power outages, having a power backup is necessary to ensure uninterrupted workflow. Join FULL Creative and be part of a team dedicated to revolutionizing the future of work, where boundaries are eliminated, and collaboration knows no limits. Embrace the opportunity to contribute to a more inclusive and competitive model, empowering individuals to work and learn regardless of their physical location. Together, let's not just change the world but improve it through scalable, empowering solutions that defy expectations.,

The Implementation Lead is responsible for guiding the successful implementation of share dealing products and services. You will collaborate with cross-functional teams, analyze business processes, and ensure the proper configuration and functionality. We are looking for candidates with an end-to-end understanding of the Share Dealing ecosystem from Front, Mid to Back-Office Processes. Experience working in the Financial Services domain, particularly focused on the Share Dealing function is required. Implementation experience on Share Dealing specific products like Pershing Nexus or NetX360 specific to the UK market is preferred. Experience on Data management, IT Transformation, Customer Experience, Digital, and/or Emerging Technology in Share Dealing is a plus. You should have experience working with cross-functional teams onsite and offshore like developers, testers, and business analysts. Excellent stakeholder management, written, interpersonal skills, effective communication, and reporting skills are essential. You will serve as a subject matter expert on product implementation and support stakeholders across share dealing. Key Responsibilities: - Conduct extensive business analysis to accurately capture business requirements and prepare detailed documents for the functional scope of work. - Develop technology roadmaps and set the implementation strategy to drive business outcomes, considering timelines, impacts, and risks. - Collaborate with clients and internal teams to address complex business challenges and provide high-level guidance and recommendations to clients regarding implementation and system integration. - Manage implementation, maintenance-related documentation requirements. - Stakeholder management to resolve implementation-related concerns. - Identify potential risks and issues related to business processes or system implementations. - Ensure that delivered solutions meet the defined business requirements and adherence to quality standards. You should be well-versed with industry best practices and trends, possess analytical capabilities, logical thinking, and be a dedicated team player to be part of a global/regional team, communicating, managing, and cooperating closely on a local/regional/global level.,

As the General Manager of Marketing & CRM, located in Chandigarh, you will report directly to the Managing Director and play a crucial role in shaping the vision and direction of all branding, marketing, and customer relationship initiatives within the company. Your strategic leadership will guide a team in executing these initiatives, emphasizing strategic decision-making, planning, and overseeing high-level implementation. Your main responsibilities will include developing and leading the overall marketing and CRM strategy to align with the company's long-term goals. You will define key marketing objectives and strategies to enhance brand positioning and customer loyalty across all channels. Ensuring brand consistency and integrity across digital and offline platforms will be vital, as you guide the brand strategy, messaging, and creative direction. Building strategic relationships with media, influencers, and external partners will be necessary to maintain a strong public presence for the brand. Leading the creation of market-specific assets on various platforms to maximize the brand's reach and resonance with different customer segments is also a key component of your role. You will oversee strategic market research, analyzing market trends, competitor activity, and customer behavior. Defining and implementing a comprehensive CRM strategy for new customer acquisition and driving customer retention, satisfaction, and loyalty will be critical. Analyzing data and creating customer-centric strategies to ensure a seamless customer journey across all touchpoints will also be part of your responsibilities. Mentoring and leading the marketing and CRM teams to align with organizational goals and working closely with the sales team to align marketing strategies with sales objectives are essential tasks. You will establish and oversee marketing and CRM budgets, ensuring strategic resource allocation while maintaining the company's agility and innovation in customer engagement and brand management. Your technical competencies should include expertise in customer lifecycle management, journey mapping, brand strategy, creative direction, public relations, and stakeholder management. Additionally, your behavioral competencies should encompass leadership, team development, strategic vision, collaboration, cross-functional leadership, adaptability, and agility. To qualify for this role, you should have over 15 years of industry experience, including at least 6 years in a strategic marketing and CRM leadership role, preferably in luxury goods, hospitality, or retail sectors. Strong leadership skills, a deep understanding of digital marketing, CRM platforms, and customer data analytics, as well as a postgraduate degree in Business Administration, Marketing, or related fields, are highly desired.,

As the Team Lead of Community, Experience & Events, you will play a pivotal role in shaping the interactions, engagements, and lasting impressions experienced by our members. Your responsibilities will span from cultivating sub-communities to orchestrating dynamic events throughout our facilities, encompassing the entire spectrum from strategic planning to creating on-ground excitement. In this role, you will have ownership over several key areas: 1. Pan-BHIVE Experience Strategy: - Conceptualize and implement a comprehensive calendar of events, traditions, and community initiatives spanning all BHIVE locations. - Establish themed sub-communities such as Founders Circle, Wellness Tribe, Women in Business, Sports Squad, and others. - Develop experiences that not only entertain but also enhance member retention, drive referrals, and nurture a profound affinity for the brand. 2. Customer Engagement & Retention: - Enhance membership renewals and Net Promoter Score (NPS) through consistent and high-quality engagements. - Collaborate closely with Customer Success and Sales teams to ensure that experiences contribute to tangible business outcomes. - Gather feedback from the field and translate it into actionable enhancements. 3. Events Flagships, IPs & Everyday Magic: - Oversee BHIVE's complete events ecosystem, ranging from internal gatherings to external flagship events. - Initiate and expand signature events like the Quarterly Founders Breakfast, BHIVE Premiere League, Agara Lake Run, Yoga Sundays, and WorkPlay Week. - Scale day-to-day events and location-specific activities that boost occupancy rates and customer satisfaction. 4. Partnerships & Collaborations: - Foster strong partnerships with startup enablers, venture capitalists, accelerators, artists, wellness professionals, and brand collaborators. - Curate external speaker sessions, founder dialogues, educational series, and lifestyle engagements with partners. 5. Team Leadership: - Lead the entire Community & Events Team across BHIVE, providing guidance, setting objectives, mentoring staff, and expanding the team. - Establish frameworks, standard operating procedures (SOPs), and playbooks for achieving scalable and repeatable success. To excel in this role, you should possess: - 6-8 years of experience in community development, event management, or customer experience, with a preference for backgrounds in startup ecosystems, accelerators/incubators, co-working/lifestyle brands, or alumni/interest-based communities. - Demonstrated success in creating and hosting engaging experiences that resonate with attendees and generate positive word-of-mouth. - Insight into the needs and interests of founders, startup teams, and creatives, and the ability to bring them together effectively. - Proficiency in strategic planning and flawless execution, coupled with strong communication skills, a sense of ownership, and the ability to inspire a team towards a common goal. Bonus points if you have experience with tools like HubSpot, Mailchimp, or Eventbrite, as well as a well-established network within Bangalore's startup or creative communities.,

The Customer Experience Lead at Neysa will be responsible for overseeing the entire customer lifecycle, from onboarding to renewal, ensuring an exceptional customer experience with a focus on governance, engagement, and growth. This role will lead strategic initiatives to enhance customer relationships, identify upselling and cross-selling opportunities, and drive long-term retention by ensuring customers achieve maximum value from Neysa's AI-powered solutions. The ideal candidate will have extensive experience in customer success, lifecycle management, and a solid understanding of AI-driven platforms, particularly in cloud-based environments. Key Responsibilities: Customer Governance: Develop and implement governance strategies for key customer accounts, ensuring they are maximizing the value from Neysa's AI platforms, including Neysa Velocis, Neysa Overwatch, and Neysa Aegis. Lead regular customer meetings and business reviews, establishing strong relationships with executive-level stakeholders, and ensuring alignment between customer goals and our AI solutions. Drive proactive engagement strategies to ensure customers are effectively using our products and services while addressing any potential concerns or issues. Lifecycle Management: Own the entire customer lifecycle from onboarding to renewals, ensuring smooth transitions and continuous value delivery at each stage. Monitor customer health scores, customer satisfaction, and usage patterns to proactively identify risks, and develop targeted retention strategies for at-risk customers. Develop tailored action plans to enhance customer success, increase product adoption, and optimize usage of Neysa's AI platforms. Upselling & Cross-selling: Identify and drive upselling and cross-selling opportunities within existing customer accounts, aligning additional offerings with customer needs, objectives, and AI-driven growth. Collaborate with sales and product teams to develop personalized solutions and strategic offers for customers. Maximize revenue from the existing customer base by providing value-driven recommendations for new features, services, or upgrades that meet customers" evolving needs. Customer Success Strategy: Develop and execute customer success strategies that ensure the successful adoption and scaling of Neysa's AI platforms, driving measurable customer outcomes. Foster a customer-first culture across teams, ensuring that customer satisfaction, retention, and long-term success are at the heart of business activities. Act as a trusted advisor to customers, ensuring they are informed and engaged throughout their journey with Neysa. Feedback & Insights: Gather, analyze, and act upon customer feedback to continuously improve the customer experience and product offerings. Leverage data-driven insights to understand customer challenges and opportunities, using these insights to enhance product offerings and drive strategic decision-making. Collaborate with the product team to communicate customer feedback, driving product improvements and new features that align with customer needs. Cross-functional Collaboration: Work closely with the product, marketing, and engineering teams to ensure that customer needs are met, new features are successfully rolled out, and customers receive ongoing support throughout their journey. Coordinate with the sales team to support new customer acquisitions and ensure a smooth transition from sales to customer success. Team Leadership: Lead and mentor a team of customer experience professionals, providing guidance, coaching, and fostering a culture of excellence and collaboration. Provide leadership in developing scalable processes for customer success management, ensuring the highest standards of service and operational efficiency. Qualifications: Experience: 12+ years of experience in customer experience, customer success, or account management, with a focus on governance, lifecycle management, and strategic upselling/cross-selling within a cloud-based or SaaS environment. Industry Knowledge: Strong understanding of AI, cloud systems, or related technologies, with the ability to apply this knowledge to deliver superior customer experiences in the context of AI acceleration platforms. Customer Governance: Proven experience in developing and managing customer governance strategies to ensure the long-term success of high-value customer accounts. Leadership: Demonstrated ability to lead and mentor a team, driving customer-centric initiatives and fostering a culture of customer success within the organization. Upselling & Cross-selling Expertise: A track record of driving significant revenue growth through effective upselling and cross-selling strategies, with a focus on delivering value to customers. Problem-Solving & Analytical Skills: Strong problem-solving abilities and data-driven decision-making skills to anticipate customer needs, resolve issues, and develop strategies for customer retention and growth. Communication: Exceptional communication skills, including the ability to interact with C-level executives and key stakeholders, present complex solutions in a clear and compelling manner, and align customer success initiatives with business objectives. Collaboration: Ability to work cross-functionally with sales, marketing, and product teams to align customer success strategies with company goals and deliver consistent value. Education: A bachelor's degree in Business, Marketing, or a related field; an MBA or advanced degree is a plus. Preferred Qualifications: Experience in AI, cloud-based platforms, or technology solutions with a focus on driving customer success and growth. Familiarity with customer success tools (e.g., Gainsight, Salesforce) and CRM systems. Certifications in customer success management (e.g., CSPO, CCXP) are a plus.,

As an Inbound Customer Service Representative at EXL, located in Delhi, India, you will be responsible for providing customer support and ensuring customer satisfaction while enhancing the overall customer experience on a daily basis. Your role will involve utilizing your Customer Service, Customer Satisfaction, and Customer Experience skills to effectively communicate with customers, resolve issues, and maintain a positive interaction. Your problem-solving abilities, patience, and excellent communication and interpersonal skills will be essential in addressing customer queries and concerns in a fast-paced environment. Experience in a similar role would be advantageous, but not mandatory. The position requires you to work full-time on-site in a 24*7 environment with 5 days working and split offs. Join our team at EXL and contribute to our commitment to delivering exceptional service and solutions tailored to meet the unique needs of businesses through digital transformation and data-driven decision-making.,