13485 Customer Experience Jobs - Page 29

The Amazon Business team is building a development team to disrupt the way businesses worldwide purchase their supplies. Amazon Business launched in 2015 and reached its first $1B in its first year and more than $30B so far. Our team is focused on building system integration services and solutions to enable business customers to buy business, industrial and scientific products in large catalogs with confidence and at the right price; across multiple devices, countries and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different needs than the traditional Amazon customer base and ...

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. As the Vice President Experience Design Lead within Corporate and Investment Banking Markets Operations, you will play a pivotal role in shaping the user experience across our products and services. You will leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert,...

Do you want to influence the experience of millions of customersDo you want to work in a collaborative environment that impacts products from across the companyOur team owns and build customer-facing experiences Your Orders, Order Details, searching order history which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Your solutions will provide the data needed to anticipate and resolve customers questions before they are asked. Our team owns services that enable customers to track and control their deliveries on Amazon retail sites. As a member of this team, you will design and develop software to collaborate wi...

Overview Lutron s Gurgaon team is looking for a Senior Customer Service Representative for the Gurugram location. In this role you ll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, youll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day. Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem reso...

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations. Source new customers for gold loan products through branch walk-ins, field visits, and local networkingExplain product features, eligibility criteria, and documentation requirements to customersEnsure timely processing and disbursement of gold loansMaintain high levels of cu...

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations. Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of...

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations. Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Key Responsibilities: Design, develop, and deploy end-to-end LLMs or foundation model solutions aligned with business and customer needs. Developing prompt engineering and RAG (Retrieval-Augmented Generation) workflows. Build and fine-tune agentic workflows, and AutoGen-based applications. Collaborate with cross-functional teams to prototype and implement AI applications that integrate into customer environments. Building chatbots , copilots , content generators, or automation agents Using frameworks like Autogen, OpenAI API, or Azure OpenAI Service . Implementing guardrails , prompt optimization, and model orchestration . Integrate vector databases and RAG-based applications to enable knowl...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

Role Value Proposition - MetLife is the leading provider of Group Benefits. The Group Disability technology organization is a diverse team of technologists, all working towards the common goal of ensuring the customer is at the center of everything we do. As a Lead data engineer you are responsible for the design, development, implementation and maintenance of solutions supporting Disability Absence products at MetLife - products that provide income protection and job protection to millions of employees across the United States. You will collaborate closely with the Scrum Lead, Product Owner and ART Leadership. You will have an opportunity to impact every part of the system and iterate over ...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accuratelyHandle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processi...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accuratelyHandle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processi...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque process...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accuratelyHandle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processi...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

As a Training and Quality Manager, role will be to work closely with internal Operations teams/QA Team, Training team as well as external stakeholders IQI Managers, RSMs and CX Managers to provide on-boarding, coaching, remediation, training and development for QAs and agents. The TNQ manager is the custodian in ensuring the QA framework is closely aligned. The role requires leading implementation of initiatives and projects that will counteract any possible trends, drive business KPIs by aggregating audit findings and analyzing gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency. Job Duties and Responsibilit...

Functional Responsibilities Team Leadership and Management: Supervise and support the Area Office Customer Handling Executives. Provide guidance, training, and performance feedback to team members. Conduct regular team meetings to review performance, address issues, and share updates. Operational Oversight: Ensure smooth day-to-day operations of the area office. Monitor and analyze customer experience metrics to assess performance and identify areas for improvement. Implement and enforce standard operating procedures and best practices. Strategic Planning: Develop and execute strategies to improve customer service and operational efficiency. Set performance goals for the team and ensure they...

Do Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts Purchase agreements and other data to manage hardware assets...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the conf...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...