16637 Customer Experience Jobs - Page 29

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives May recommend operational improvements Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a partic...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

We are looking for candidates who are looking for growth and stability in their career Able to work within team and able to create values for the organization Able to work for multiple industries and has developed proven results for e-commerce websites Passionate for bringing new ideas to the project On Page and Off Page must for the candidate Strong writing, editing, and proofreading skills Have a broad understanding on social media Provide recommendations and execute strategies for content development in coordination with SEO goals general and keyword specific Hands-on SEO experience with a strong technical focus Must establish a proper framework that is able to measure the effectiveness o...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best pr...

Recruiting is a specialized area of staffing and recruiting focused on attracting and placing prospective employees including: Promoting the organizations image as a desirable place to work Attracting, recruiting, screening, and interviewing candidates Recommending placement of internal and external candidates for entry-level and experienced positions Referring applicants for particular job openings, administering pre-employment tests, checking references, conducting exit interviews for candidates declining offers, and providing feedback to unsuccessful candidates May assist with job advertising and postingPositions on this level are fully proficient in executing established standards Works ...

Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Identify and escalate trends or systemic issues impacting customer satisfaction. Develop and implement process improvements to enhance customer experience. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and collaborate with colleagues. Strong problem-solving and analytical skills. Adaptability to changing situations and prior...

Roles and Responsibility Conduct thorough quality audits to ensure compliance with industry standards and company policies. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to inform quality improvement initiatives and optimize processes. Provide training and coaching to team members on quality procedures and best practices. Monitor and report on key performance indicators (KPIs) related to quality metrics. Job Requirements Proven experience as a Quality Analyst or similar role in the BPO industry. Strong understanding of quality ...

Business Intelligence (BI) Data Analysis work includes: Analyzing business intelligence data to inform business and product decisions Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc) to model the outcome of implementing potential business strategiesPositions on this level are fully proficient in executing established standards Works independently within set frames and follows set cou...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best pr...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards Documents quality issues and performance measures for management review Provides information to assist in the feedback and formal education process of individuals on the phone Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area Develops own knowledge, shares best pr...

General Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including: Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements Monitoring and reporting on the status of projects including cost, timing, and staffing Ensuring adherence to internal and external quality standards (e.g., International Standards Organization) Identifying/resolving obstacles to completing project on time and to budget May include work managing multiple, interrelated projects (including business transformation projects) On some proj...

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology servi...

About this role: Wells Fargo is seeking a Senior Business Execution Consultant In this role, you will: Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a ...

what will you do manage field infrastructure for collections portfolios for a specific location end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation building, coaching and mentoring the field team identifying team goals and evaluating team progress responsible for day-to-day collections field operations with holistic improvement of the portfolio in the allotted area by improving overall collections deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections maintain and communicate detailed reports to track performance against plan ensuring high...

Role Overview We are looking for a Customer Success Executive who will work closely with customers to ensure successful adoption and ongoing value realization from the DesignlensUX platform. This role sits at the intersection of customers, product, and insights, and is ideal for someone who enjoys understanding user needs, explaining complex concepts simply, and driving long-term customer satisfaction. Key Responsibilities • Onboard new customers and guide them through platform setup and usage • Act as the primary point of contact for customer queries, feedback, and support • Ensure customers understand UX reports, benchmarks, and insights delivered by the platform • Track customer usage, ad...

Company Description SaiVed Perficient Pvt Ltd specializes in redefining the future of businesses by providing innovative and tailored Human Resources solutions. We are committed to helping organizations unlock their full potential through cutting-edge strategies. Our expertise spans across various industries, ensuring a customized approach to meet diverse business needs. Join our team and be part of a company that prioritizes innovation, excellence, and impactful solutions. Role Description This is a full-time, on-site Client Coordinator - Field Work role located in Coimbatore. The Client Coordinator will be responsible for managing client interactions to ensure high levels of customer satis...

Role & responsibilities Customer Experience Oversee the entire customer experience lifecycle and operational efficiency across all sub-functions within the market to ensure seamless service delivery and high customer satisfaction. Define, plan, and execute both short-term and long-term goals for the customer experience vertical, ensuring alignment with business strategy and market / project(s) needs Operational Excellence Develop and implement standardized operating procedures (SOPs) and service delivery processes to improve efficiency, benchmark against industry best practices, and align with overall company objectives. Identify opportunities for process improvement; lead or participate in ...

About this role: Wells Fargo is seeking a Senior Business Execution Consultant In this role, you will: Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business Work independently to make recommendations for support function by providing support and leadership Assist in the planning and execution of a ...

Key Responsibilities: Drive and document effective ML/GenAI solutions for customer requests, transforming complex research objectives into clear, actionable data collection requirements Coordinate across teams to ensure seamless delivery and stakeholder alignment Own relationships with customer scientists, becoming their go-to partner for ML data solutions Provide consultation on ML workflow capabilities, helping customers maximize value Monitor and optimize collection health metrics to ensure customer success Drive customer adoption through providing technical value and the provision of an exemplary customer experience. You'll also: Guide customers on workflow feasibility and data collectio...

We are looking for a highly skilled AI/ML Engineer with expertise in Python, TensorFlow, PyTorch, NLP, and Computer Vision. The ideal candidate will have a strong foundation in machine learning algorithms and deep learning techniques. Roles and Responsibility Design and develop scalable data pipelines using Python. Implement machine learning models using TensorFlow and PyTorch. Collaborate with cross-functional teams to integrate AI/ML solutions into existing systems. Develop and maintain large-scale data warehouses and data lakes. Work on natural language processing projects to enhance customer experience. Apply computer vision techniques to analyze and interpret complex data sets. Job Requ...

The social media and account executives major mission is to attract new customers while turning them into avid advocates of HRBx. Youll clinch new business sales by showing how HRBx will transform the way they attract talent forever. Youll be in charge of creating social media and digital strategy, posts, collaborating with prospects to understand their business goals, issues, and pain areas, presenting ROI metrics, and sharing industry knowledge and best practices. Youll also gain deep customer insights and competitive knowledge to ensure that HRBx delivers extraordinary, innovative solutions and delights customers every step of the way. Youll be a critical part of HRBxs success by working ...

Job Description Job Code: Position AADM (Associate Agency Development Manager) Reporting To Sr. Associate Partner Mgt / Partner - OH Department Agency Function Agency Sales Location Band 5A (Assistant Manager) About Max Life Insurance: Max Life Insurance Company Limited is an Indian life insurance company headquartered at New Delhi, and the largest non-bank private-sector life insurer in India. It is an 80:20 joint venture between Max Financial Services and Axis Bank. The company is a subsidiary of the publicly-listed Max Financial Services. Proud to be in the Top 30 on the 100 Best companies to work for in India list 2024. Why Choose Max Life More than a decade of securing Future Highest ev...

RBS is looking for a Senior Product Manager to lead the Product Strategy for RBS Growth Products. These products enable teams to find Shopping Mission defects that lead to Customer drop off. The Senior Product Manager is a bar-raising communicator, both verbal and written, and is a well-respected leader within the business. This role requires the ability to influence across stakeholder teams to drive alignment and requires a highly effective and established leader to navigate effectively. This role requires clear articulation of complex problems and proposed solutions and requires high judgement to ensure the right leaders are involved in decisions and regularly informed on progress. This ro...