13485 Customer Experience Jobs - Page 28

Build and manage relationships with partners to maximize business opportunity Drive business by liaising with partner staff and ensure target achievement Assist and train partner staff on products and process through periodical training interventions and/or joint field callsTimely track sales performance through various organizational metrics / MIS to ensure business efficiency and adherence to quality and compliance Handle escalations by resolving queries raised by partners and customers by ensuring a prompt response Engage and coordinate with various cross functional teams for seamless service delivery and provide a superior customer experience

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Relationship ManagementBuildand manage relationships with partners to maximize business opportunityDrivebusiness by liaising with partner staff and ensure target achievementAssistand train partner staff on products and process through periodical traininginterventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and complianceHandleescalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless servicedelivery and provide a superior customer experience

Conduct product demos for prospective and existing customers. Onboard new users onto the AI Accountant platform, ensuring a smooth setup experience. Drive product activation and guide customers through initial configurations. Deliver product training sessions to help customers adopt key features effectively. Gather customer feedback to continuously improve the demo and onboarding process. Collaborate with the Growth and Product teams to enhance customer experience.

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Solving difficult problems: Seek to understand the complexity of customer issues, and employ your critical thinking, problem-solving, and case leadership skills to proactively solve these contacts successfully and efficiently. Educating our customers for the future: Play a meaningful role in proactively educating customers and providing alternative user experience support channels Being customer-centric: Be conscientious of our customers issues, and provide outstanding customer service to turn their negative experiences into positive ones. Working collaboratively with others: Work closely with regional leadership and your team to tackle difficult issues and provide insights that improve the ...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role requires an experienced professional with a strong background in wealth management, exceptional leadership capabilities, and a proven track record in business development Job Duties & responsibilities Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identif...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

ZFunds is looking for enthusiastic Customer Support Executives to join our growing team! If youre passionate about helping customers, solving problems, and working in a fast-paced finance domain, wed love to meet you. Responsibilities: Handle customer queries via calls, emails, and chat with accuracy and professionalism. Provide timely and effective support to ensure high customer satisfaction. Maintain and nurture strong customer relationships. Collaborate with internal teams for issue resolution. Understand Mutual Fund products to assist customers efficiently. Ensure compliance with company and regulatory standards Requirements: Minimum 1 year of experience in Customer Service (voice). Fin...

We are looking for a highly skilled and experienced Customer Relationship Manager to join our team at Shital Motors. The ideal candidate will have a strong background in customer relationship management and excellent communication skills. Roles and Responsibility Develop and implement effective customer relationship strategies to enhance customer satisfaction. Build and maintain strong relationships with customers to increase loyalty and retention. Identify and pursue new business opportunities to drive revenue growth. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze customer feedback and market trends to improve products and services. Provide except...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough unde...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing ...

We are seeking a highly analytical and detail-oriented Sales Operations Specialist to join our team and play a key role in optimizing our sales processes, enhancing operational efficiency, and contributing to business growth. As a Sales Operations Specialist, you will be responsible for collecting and analyzing sales data, identifying areas for improvement, and implementing strategies that empower our sales teams to perform at their best. Acting as the critical link between the sales team and other operational functions within the organization, you will ensure seamless collaboration and alignment across departments. The ideal candidate is skilled in interpreting complex data, understands sal...

To support the business objectives of driving service level i.e enhance customer experience with excellent service delivery Roles and Responsibilities Ensuring customer s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance Education Minimum...

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency Manage cash and non-cash transactions efficiently and accurately Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing ...

To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role requires an experienced professional with a strong background in wealth management, exceptional leadership capabilities, and a proven track record in business development Job Duties & responsibilities Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure...

Overview Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products Builds long-term customer relationships and ensures timely response and resolution of issues Responsibilities Enhances customer experience by providing high level technical customer service and support according to established policies and procedures Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed Contributes to test...

Overview The Ethoca Networking team is looking for a Senior Network Engineer to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Role In this position, you will: Maintain company-wide network management and support for both LAN and WAN including but not limited to production & development environments both on-prem and in public cloud Advanced/Intermediate Azure public cloud and Akamai experience Ensure PCI-DSS Level 1 compliance for network systems and participate in 3rd party sec...

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate ...

As a Customer Delivery Manager - Design, you are responsible for managing the designing for projects month-on-month, through a team of designers. You will ensure their productivity & work output by imparting required trainings and leading discussions on designs. Roles and Responsibilities Manage designing of 12 to 15 projects month-on-month. Ensuring work output of a Team of 6 to 10 Designers. Drive Customer experience & Relationship Management. Ensure output on design Net Promoter Survey (Customer rating). Training designers on technical details and managing/ leading design discussions.

Position Summary... What youll do... Job Description Summary: Responsible for coding, unit testing, building high performance and scalable applications that meet the needs of millions of Walmart-International customers, in the areas of supply chain management Customer experience. About Team: Our team collaborates with Walmart International, which has over 5,900 retail units operating outside of the United States under 55 banners in 26 countries including Africa, Argentina, Canada, Central America, Chile, China, India, Japan, and Mexico, to name a few. What youll do: You are responsible for coding, unit testing, building high performance and scalable applications that meet the needs of millio...