13485 Customer Experience Jobs - Page 27

About The Role About The Role Digital Core Assurance Consultant – Communications & Media Management Level:Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role Overview As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key Responsibilities Consulting & Transformat...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct t...

Follow standard procedures and provide insights regarding order status, invoices, contract balances and other information needed to complete an order to customer facing customer service representatives. Process customer orders and work cross functionally to confirm credit, contract, pricing, stock allocation and transportation availability alignment. Resolve clerical or administrative process issues that follow already defined procedures related to order confirmation, processing and fulfillment. Support the generation of order related documents. Update internal stakeholders on order status and any issues. Assist in identifying potential obstacles in the order management internal process and ...

Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of Maxlife process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by Max life ways of training & Field demonstration (FOD s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearl...

To coordinate the Quality activities Understand Customer needs and latent Desires and ensure Deployment in Products Benchmark Quality Parameters and Improve Product Quality of Tools and Dies Working closely with various stakeholders ( Internal and External Inprocess and Final inspection of the Panels, Dies and Fixtures Generating Quality indicator dashboard for Senior Management reviews highlighting key quality risks To carry out Different Audits like Process Audit and GNODA-C / GNOFA-C Audit To carry MSA and SPC study To maintain the Measuring Instruments, Accessories, Material handling equipment in good working condition To maintain the safe working condition and good housekeeping in the D...

Build strong and lasting relationships with customers and provide second-to-none customer service. Take full responsibilities and end-to-end ownership of customer shipments and issues. Engage in constructive problem resolution and provide solutions. Act and communicate proactively and keep customers informed of any issues or changes in their shipment. Address root causes and seek continuous improvements - constantly look for ways to improve work processes. Work independently and assist the team in realizing goals and standards - share knowledge and best practices. Take responsibility for the execution of shipment lifecycle process including cross functional coordination. Adhere to standardiz...

We are looking for talented software development manager to join our team in building the enterprise tools and infrastructure. This is an enormous opportunity to work on a platform that builds products used every day by people you know. 7+ years of engineering experience 3+ years of engineering team management experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or prog...

Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP Project Portfolio Management(PPM) solutions. Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes ownership of customer issues. Consult with Management in directing resolution of critical customer situations. Knowledge gain and sharing - achieve kno...

Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM solutions. Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes ownership of customer issues. Consult with Management in directing resolution of critical customer situations. Knowledge gain and sharing - achieve knowledge transfer with teammates thr...

Ways of Working - Mandate 3 : Employees to be located in their place of posting / respective office base location, 5 days WFO and rotational shifts, as & when needed as per business requirements. About CREW: Crew is Swiggy s newest venture a smart, always-on personal concierge app that handles life s ugh, I ll do it later moments. From scoring that impossible dinner table to planning epic getaways or finding the perfect last-minute gift, Crew s got it covered. Think of it as your go-to problem solver, surprise planner, and everyday life-simplifier all rolled into one sleek app. Join us in building the future of effortless living, one perfectly handled task at a time. Job Description: About t...

Setting up SAP Variant Configuration models allows our customers to price and order configurable Products (gensets/engines) online. Developing a Super Bill of Materials to allow the correct components to be purchased and built. Collaborating with global engineering, price list and other cross-functional teams to determine product offerings and their compatibility rules during New Product Introduction (NPI), Standard & Design to Order (DTO) products. Create logic on SAP and Product Software Programming System (PSPS) to create Control Panel Build Orders and to enable the manufacturing facilities to load control panels with accurate data as specified by the customer. Develop standard processes ...

We are looking for a Senior Software Development Manager who can lead technology teams in a highly distributed and scalable environment. The leader will collaborate with a diverse and talented team across the world. Those who seek a challenge, are eager to learn, and want to make an impact on global customers should apply. Lead teams of talented software engineers and managers, fostering their growth and development while delivering critical components of architecture. Own the vision and roadmap your charter. Invent new ways to improve the customer experience Collaborate with your teams and partner teams to invent, design, and develop highly available and scalable distributed systems. Build ...

Develop and execute Distributor Business Plans to meet volume, revenue, credit, and operational targets. Engage with key prospects, customers, OEMs, and cross-functional teams to deliver integrated Shell CVPs. Drive sales productivity through strong pipeline management, forecasting, and performance metrics. Ensure working capital efficiency with accurate forecasting and credit control. Grow market share via SPANCOP process and rigorous account management aligned with sector strategy. Identify new business opportunities and enhance value for existing customers through cross-selling and up-selling. Maintain strong relationships with distributors and internal teams (Marketing, Technical, Financ...

Lead and develop a team of 10-15 Community Operations Specialists (COS), responsible for their overall performance Carry out supervisory responsibilities in a 24/7 operations set-up helping COSs meet their targets; Focus on management of SLA metrics, Quality and Customer experience Work with cross functional teams (Quality, Training), developing and implementing QA/ Training programs to improve the quality and productivity of the team Dive deep into the numbers and make data-driven process improvements; Work closely with Analytics team in unearthing trends Be the source of knowledge to train, educate, and answer questions from COSs or other stakeholders Independently execute ad-hoc projects ...

Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion SCM solutions. Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident. Interact directly with customers, follows through on all assignments and takes ownership of customer issues. Consult with Management in directing resolution of critical customer situations. Knowledge gain and sharing - achieve knowledge transfer with teammates thr...

Duties & responsibilities Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide ...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...

Establish, manage, and grow the TRV of Treasures Private Client segment by acquiring and nurturing the clients having AUM => INR 6cr Acquiring new set of promoters in small, mid, and large corporate segments / Family office/HNI to improve the overall AUM A significant part of the role will be to identify and secure new clients to increase AUM. This can also be achieved by bringing an existing book of clients over to transfer the AUM. All the functions of this role must be carried out in such a way that adheres to all compliance and regulatory requirements Ensure complete knowledge of all products & services through continuous skill and knowledge improvement Provide feedback on market, compet...