16637 Customer Experience Jobs - Page 26

Drive the Future of Fire TVs Subscription Retention Strategy and Tools. Join the Appstore Commerce team and play a pivotal role in shaping subscription retention for services used by millions. As the Senior Product Manager, Technical for Retention Management, you will: Lead the vision and strategy for maximizing subscriber retention across Fire TVs streaming services. Own the roadmap for key retention features including churn prevention tools, win-back campaigns, and retention offer optimization. Collaborate closely with cross-functional teams to deliver seamless retention experiences and reduce involuntary and voluntary churn. Leverage data insights to continuously optimize retention rates,...

Supply Chain Optimization Technologies (SCOT) org is looking for Support Engineer to join the Long-Term Forecasting and Planning Team. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We own highly scalable services that power worldwide customer demand, inventory, and cube forecasting. Your work will drive inventory and cube plans for millions of products across Amazon s global fulfillment network and influence multi-billion-dollar build decisions. This program is building a brand-new forecasting platform that delivers coherent, accurate, global-scale predictions. We are backed by a strong leadership group dedicated to operational exc...

Advertising is a strategic bet for Amazon and is one of the fastest-growing business units within the company. We are strengthening our offering by continuously building and enhancing product capabilities to improve shopper engagement and advertiser experience. We are seeking an exceptional User Experience Designer to create intuitive and innovative solutions for advertisers and Partners. This role is integral to the India Ads product team, focusing on designing seamless experiences for several India-first Products like Drona (account management product), Pi (Insights and Measurement product), and GenAI-based initiatives targeted to improve campaign effectiveness. The ideal candi will drive ...

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerceAre you an experienced, entrepreneurial leader with a strong work ethicIf yes, this opportunity at Amazon Home Services will appeal to you. We are looking out for candi for VAS Specialist role. In this role, you will be responsible for working closely with Delivery Service Providers, Category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to im...

The Senior TPM will be responsible for the execution of critical programs of the India AI Domains (AIDo) team within the broader Alexa AI org. AIDos vision is to build world-class Al-based services to improve conversational CX across endpoints, modalities, and locales. Our industry leading solutions empower Domains and Horizontal CX owners to rapidly scale and optimize their experiences. The systems we build deliver a rich interactive conversational and a safe customer experience. We build LLM optimization systems that help partners with rapid application development. The Senior TPM will orchestrate across multiple, cross-functional teams within Alexa, Devices and AGI organization to define ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your...

As an Key Account Manager at Skit.ai, you will play a pivotal role in ensuring the revenue growth and client satisfaction of our existing account. You will be responsible for account farming and revenue growth, building strong relationships with customers, creating pipeline, driving product adoption, and maximizing customer lifetime value. Key Responsibilities: Onboarding and Training : Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ais products and services. Provide comprehensive training and support to maximize product adoption. Account Management : Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Pr...

Achieve Sales Targets: Drive sales of general laboratory instruments including: Heidolph stirrers & evaporators. Radleys synthesis equipment. Rotzmeier lab devices. Polyscience chillers. Bruker analytical solutions. Meet or exceed monthly and annual revenue goals. Develop account-specific sales strategies. Business Development: Identify and pursue new opportunities across academic, pharmaceutical, chemical, and R&D sectors. Conduct client meetings, technical discussions, and solution-based selling. Territory Management: Cover the Pune region with regular client visits, demos, and follow-ups. Maintain strong relationships with existing customers while expanding the client base. Product Knowle...

NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monit...

for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partnersyou ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logic...

WHAT YOU LL DO As a Sales Advisor Part Time at H&M, you ll play a key role in creating an outstanding customer experience. You ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you ll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself ...

WHAT YOU LL DO As a Sales Advisor Part Time at H&M, you ll play a key role in creating an outstanding customer experience. You ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you ll contribute to both your own success and the success of the company. You will: Share your fashion and product knowledge to help customers make informed choices. Collaborate with your team to deliver exceptional service at every step of the customer journey. Ensure the sales floor and back of house are well-stocked, organized, and inviting. Support with opening and closing of the store. Represent yourself ...

We are hiring a Regional Marketing Manager who dares to Invent and Simplify and Think big! He/She will be responsible for building regional marketing infrastructure from scratch in a start-up like environment for Amazon Advertising in Asia, with focuses in the India market. Therefore, India market and cultural understanding is required to effectively engage with local customers and partners. At Amazon we continually look for opportunities to invent on behalf of our customers, helping them to find and discover virtually anything they want to buy online. To this end we are building a range of advertising products that enhance the customer experience and are integrated with our core eCommerce p...

Key Responsibilities Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with the core team, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Documenting processes and logging technical issues, as well as customer compliments and complaints. Keeping informed of industry trends and new CRM ...

Job Description Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a ...

Experience in customer experience management, customer journey mapping. Experience with CRM systems, Sales force, Adobe Experience, data analytics tools & customer feedback mechanisms. Strong analytical skills with the ability to interpret data.

Visual Merchandiser Location: Thrissur Experience Required: Minimum 1 year in Visual Merchandising or related field About the Role We are looking for a creative and detail-oriented Visual Merchandiser to join our team at Kalyan Silks. The ideal candidate will be responsible for designing and maintaining visually appealing showroom displays that reflect our brand identity and enhance the customer experience. Key Responsibilities Maintain tidy, attractive, and on-brand showroom displays. Prepare Visual Merchandising (VM) plans, concepts, and reports. Coordinate branding and display requirements with the marketing team. Assist customers by offering design suggestions and styling guidance. Devel...

Job Description: You will be expected to deliver exceptional customer relations and communication as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical challenges they may experience. Associates will be helpful, relatable, and pleasant while diagnosing and resolving their issues. Customer facing appearance with great customer service skillsSolves technical issues including repair/installation of hardware, PC s, networkingProvide technical support and maintenance of system equipment and network infrastructureTailor the customer experience for every individual all communication, instructions, and product knowledge to the level of the indi...

Description - Working with Apple LOB, RE&D and their nominated internal/external vendors/partners - Hands-on experience of comprehensive IFM Soft Services - Input to in-GEO OPEX planning and budgets - Handle RE&D commercial obligations like Vendor payments - Drive consistency in RE&D site services and resources with 'bigger picture' overview - Lead single to multiple, simple to complex Facility initiatives and programs - Adherence to the use of established protocols, tools & processes strong compliance - Participate alone, or in team, for facility strategy presentations to RE&D customers - Follow-up with Apple customers on site services delivery tracking, issues/risks and results - Ensure Ve...

Qualification: 12th Pass and above Experience: 3 4 years of relevant retail management experience Role Overview The Store Manager will be responsible for the overall performance and operations of a home furnishing showroom. This role requires a strong balance of sales leadership, operational control, and customer experience management. The ideal candidate should have hands-on exposure to home d cor retail, the ability to lead teams effectively, and the confidence to take full ownership of showroom performance. Key Responsibilities Manage end-to-end daily operations of the home furnishing showroom Drive sales across home d cor and furnishing categories including curtains, blinds, rugs, carpet...

Strategic Coordinate with otherfunctions on critical customer queries Ensure a consistent level of servicequality Make waivers up to a defined allowable limit (eg waiverof a small outstanding amountat time of handover) to ensure a seamless customer experience Operational Coordinate with the sales teamto ensure thatall relevant information regarding the customer is available as per the checklist for a smooth handover to Customer Care Responsible for leading the Post Sales CRM Operations, payments and collections. Ensure the welcomecall to thecustomer is madefor onboarding of customer postsales Ensure complete andcomprehensive documentation of all customer related records Ensure data entryand ...

Director - Marketplace Growth Reward360 Global Services is India s premier Customer Engagement Solution provider. R360 powers a data-driven customer engagement ecosystem that enables the world s leading organizations to earn customer loyalty every day. For over 20 years, R360 s loyalty and reward platforms have driven ambitious loyalty programs for some of the world s biggest brands - including Standard Chartered Bank, American Express, HDFC Bank, ICICI Bank, and Axis Bank. We have 1000+ global retail partnerships and offer our clients reward programs, nuanced customer segmentation, data-centric campaigns, and big data analytics. Our Technology, Alliances, Business, Product, and Operations t...

Zoom seeks an Enterprise Account Executive based in India. You will be selling communication & collaboration products across our AI powe'red platform. This includes video meetings, phone, chat, whiteboard, customer experience, employee experience and more. Diversity is a core value at the company, with a focus on equity and inclusion. About the Team The Zoom sales team is a dynamic force driving the companys success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zooms global presence and e...

At Kapture CX, we are looking for an Analyst - Strategy & Partnerships in our Strategy & Partnerships team. Who are we Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powe'red solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powe'red by AI, tailored workflows, and seamles...

We are seeking a highly experienced Manager of Global Escalations that will interface with our internal teams to drive a stellar customer experience. The role reports to the Senior Manager, Global Escalations and will manage escalations in collaboration with our Support and Product Leadership. This role is responsible for managing Customer escalations, Critical Situations, Focus Accounts, and the proactive prevention of escalations resulting in lower case escalation rate, increased overall customer satisfaction and Customer retention. You will partner with virtual teams across our global organization, focusing resources to demonstrate to our customers that their problem is being worked with ...