13485 Customer Experience Jobs - Page 26

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-7 years of experience in a similar role, with excellent leadership and communication skills. Roles and Responsibility Manage and supervise a team of customer service representatives to achieve operational goals. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and provide coaching to improve customer satisfaction. Collaborate with other teams to resolve issues and enhance overall customer experience. Monitor and report on key performance indicators to identify areas for improvement. Foster a cult...

Looking to onboard a skilled Data Operator to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience and be responsible for ensuring the accuracy and efficiency of our data processing operations. Roles and Responsibility Manage and maintain large datasets with high accuracy and attention to detail. Develop and implement effective data management processes to improve efficiency. Collaborate with cross-functional teams to identify and resolve data-related issues. Analyze and interpret complex data sets to inform business decisions. Ensure compliance with data quality standards and regulatory requirements. Provide exceptional customer service and support to internal s...

We are looking for a highly skilled and experienced Trainer to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Strong knowledge of adult learning principles and instructional design models. Exce...

Looking for a skilled HR Help Desk Representative to join our team. The ideal candidate will have 2 to 7 years of experience in the field. Roles and Responsibility Responds to inquiries about employee benefit programs, including life, health, and disability insurance. Ensures appropriate documentation is prepared for new hire transactions and existing employee changes. May answer questions about benefits-related mailings and communications. Performs research to resolve problems. Applies subject matter knowledge to specific needs or requirements of specific problems. Proactively adjusts to changing requirements while ensuring work complies with relevant professional disciplines. Job Requireme...

We are looking for a highly skilled and experienced Assistant Manager Quality to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead and manage a team of quality professionals to achieve departmental goals. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure quality performance and identify areas for improvement. Implement corrective actions to address quality concerns and enhance overall ...

We are looking for a highly skilled and experienced professional to join our team in the CRM/ IT Enabled Services/BPO industry. The ideal candidate will have a strong background in customer experience management and excellent communication skills. Roles and Responsibility Manage and resolve customer complaints professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback to identify areas for improvement. Develop and implement process improvements to increase efficiency. Work effectively in a fast-paced environment to meet deadlines. Job Requirements Minimum 2 years of experienc...

We are looking for a highly skilled and experienced Information Security Analyst to join our team. The ideal candidate will have approximately 1-2 years of practical professional experience in information security. Roles and Responsibility Design, test, and implement secure operating systems, networks, and databases. Conduct risk audits and assessments, providing recommendations for application design. Monitor and analyze system access logs. Plan for security backup and system disaster recovery. Develop and implement relevant solutions based on best practices. Collaborate with cross-functional teams to ensure the security of IT assets. Job Requirements Strong knowledge of information securit...

We are looking for a highly skilled and experienced Business Intelligence Analyst II to join our team. The ideal candidate will have 2-4 years of experience in business intelligence, data analysis, and CRM/IT enabled services. Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry/geographic trends and competitor market strategies. Collaborate with other areas of the business to model the outcome of implementing potential business strategies. Manage and oversee the implementation of short-term activiti...

We are looking for a highly skilled and experienced HR Business Partner to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Build and maintain strong relationships with clients and candidates. Conduct interviews and assessments to identify the best candidates. Collaborate with hiring managers to understand their needs and provide guidance. Manage job postings and advertisements on various platforms. Analyze recruitment metrics to optimize the hiring process. Job Requirements Strong knowledge of recruitment principles and practices. Excellent co...

About The Role Skill required: Property & Casualty - Catastrophe Risk Management Designation: CAT Modeling & Analytics Specialist Qualifications: BE Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and trainin...

About The Role Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and trainin...

We are looking for a skilled professional to join our team as an Assistant Manager - FP&A. The ideal candidate will have 5-10 years of experience in financial planning and analysis, with advanced knowledge and experience in the field. Roles and Responsibility Analyze internal financial information, including profit and loss accounts, financial statements, working capital, costs, prices, expenses, revenues, and rates of return. Conduct analysis of external economic conditions and their impact on business operations, such as inflation, interest rates, and exchange rates. Develop financial models to measure and forecast potential impacts of financial transactions and corporate development activ...

Roles and Responsibility Manage daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost quality and customer satisfaction. Lead and motivate a team of professionals to achieve operational excellence. Analyze performance metrics and provide insights for improvement. Collaborate with cross-functional teams to align with business objectives. Ensure compliance with company policies and procedures. Job Requirements Proven experience in operations management, preferably in a BPO or call center setting. Strong leadership and communication skills. Ability to analyze data and make informed decisions. Excellent problem-solving and conflict resolution...

Roles and Responsibility Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation. Provides effective and timely resolution of users' problems, queries, or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Develops own knowledge, shares best practices, and develops relevant/appropriate solutions. May set day-to-day operational objectives as a formal team leader of more junior co-workers. Continuously improves day-to-day activities/processes. Job Requirements Minimum 1 year of practical professional experience in a particular area. Knowledge base typically acqui...

We are looking for a highly skilled and experienced IT professional to join our team as an Officer - Information Technology. The ideal candidate will have 2-7 years of experience in the field. Roles and Responsibility Develop and implement IT infrastructure and systems architecture strategies. Map relationships between IT platform/infrastructure components. Identify key technology interactions and dependencies across systems/platforms. Evaluate total cost of ownership and return on investment of various IT platform/infrastructure alternatives. Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence. Job Requ...

Roles and Responsibility Manage and lead a team of customer support agents to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environment. Strong knowledge of customer service principles and practices. Excell...

Roles and Responsibility Manage and resolve complex employee complaints and issues professionally. Develop and implement effective employee engagement strategies to improve job satisfaction. Collaborate with management to create and implement HR policies and procedures. Conduct training sessions on harassment prevention, diversity, and inclusion. Investigate and analyze employee data to identify trends and areas for improvement. Provide guidance and support to employees on HR-related matters. Job Requirements Strong knowledge of HR principles, practices, and laws. Excellent communication, interpersonal, and problem-solving skills. Ability to maintain confidentiality and handle sensitive info...

We are looking for a highly skilled and experienced Telecaller to join our team in Noida. The ideal candidate will have 1-6 years of experience in customer service, with excellent communication and problem-solving skills. Roles and Responsibility Handle inbound calls from customers, providing timely and effective solutions to their queries. Respond to customer complaints and concerns professionally, ensuring high levels of satisfaction. Provide product information and resolve issues related to orders, returns, and exchanges. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of...

Roles and Responsibility Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other departments to ensure seamless service delivery and resolve customer complaints. Coach and mentor team members to improve their communication and problem-solving skills. Analyze team performance metrics to identify trends and opportunities for improvement. Job Requirements Proven experience as a Team Leader or similar role in a customer-facing environ...

We are looking for a skilled professional to join our team as an Assistant Manager in Workforce Management. The ideal candidate will have between 5 and 10 years of experience in the field. Roles and Responsibility Oversee and manage all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution and management. Develop and implement training programs across the contact center, monitoring their implementation and execution. Manage contact center quality issues and support systems implementation and management. Coordinate daily operations, enabling and overseeing short ...

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex issues related to applications and systems. Collaborate with cross-functional teams to identify and implement solutions. Develop and maintain documentation of technical issues and resolutions. Analyze customer feedback and provide recommendations for process improvements. Participate in training and development programs to enhance technical skills. Job Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 2 years of experience in application support or a related field. Strong knowledge of application suppo...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the sit...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...