13485 Customer Experience Jobs - Page 25

We are looking for a highly skilled and experienced professional to join our team as a Business Analyst in Bengaluru. The ideal candidate will have 2-5 years of experience in the field. Roles and Responsibility Collaborate with cross-functional teams to identify business requirements and develop solutions. Analyze complex data sets to inform business decisions and drive growth. Develop and maintain relationships with key stakeholders to understand their needs and priorities. Identify areas for process improvement and implement changes to increase efficiency. Develop and maintain documentation of business processes and procedures. Provide training and support to end-users on new systems and p...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, operations management, or a related field. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and expertise. Analyze and resolve complex customer issues via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments. Provide technical and non-technical customer suppo...

We are looking for a highly skilled and experienced Trainer to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in training and development, with excellent communication and interpersonal skills. Roles and Responsibility Develop and deliver high-quality training programs to employees. Conduct needs assessments to identify training requirements. Design and implement effective learning strategies. Evaluate the effectiveness of training programs. Collaborate with subject matter experts to create engaging content. Provide coaching and mentoring to junior trainers. Job Requirements Proven experience in training and development. Excellent communication and interper...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a domestic setting. Roles and Responsibility Conduct thorough quality checks on customer interactions to ensure high standards. Analyze data and trends to identify areas for improvement and implement changes. Collaborate with team members to develop and implement process improvements. Develop and maintain quality metrics and reports to track performance. Provide coaching and feedback to team members to enhance their skills. Identify and escalate issues or concerns to senior management as needed. Job Require...

We are looking for a highly skilled and experienced finance professional to join our team as an Assistant Manager - Finance & Accounts. The ideal candidate will have 5-10 years of experience in financial management, accounting, and analysis. Roles and Responsibility Manage day-to-day financial activities, including controlling resources and ensuring compliance with regulations. Analyze financial data and provide insights to support business decisions. Develop and implement financial strategies to drive business growth. Collaborate with cross-functional teams to achieve business objectives. Provide expertise in financial planning, budgeting, and forecasting. Ensure accurate and timely financi...

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Identify and escalate trends or systemic issues impacting customer satisfaction. Develop and implement process improvements to enhanc...

We are looking for a highly skilled and experienced Senior Manager - Talent Excellence to join our team in Bengaluru. The ideal candidate will have 15-20 years of experience in talent management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective talent acquisition strategies to attract top candidates. Manage end-to-end recruitment processes, including job postings, interviews, and onboarding. Collaborate with hiring managers to understand their requirements and provide guidance on recruitment best practices. Conduct training sessions and workshops to enhance employee skills and knowledge. Analyze HR metrics and develop reports to...

We are looking for a highly skilled and experienced Quality Assurance Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality assurance, with expertise in call monitoring, coaching, and performance evaluation. Roles and Responsibility Conduct call monitoring to ensure adherence to quality standards and identify areas for improvement. Develop and implement effective coaching strategies to enhance employee performance. Evaluate performance metrics to identify trends and opportunities for growth. Collaborate with team members to resolve customer complaints and concerns. Analyze data to identify process improvements and recommend changes. Provide f...

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis, preferably in a domestic setting. Roles and Responsibility Conduct thorough quality checks on customer interactions to ensure high standards. Analyze data and trends to identify areas for improvement and implement changes. Develop and maintain quality control processes and procedures. Collaborate with team members to resolve issues and enhance overall performance. Identify and report defects or errors to the relevant team. Participate in training and development programs to improve skills and knowledge. Job Requirements ...

We are looking for a skilled Chatbot Developer to join our team, with 1-2 years of experience in the field. The ideal candidate will have a strong background in software development and excellent problem-solving skills. Roles and Responsibility Conduct requirements gathering and analysis to understand software problems and functionality. Write software code using programming, scripting, and/or database languages. Support software testing, deployment, maintenance, and evolution activities. Apply knowledge of software development best practices, including coding standards and source control management. Develop and implement relevant solutions based on best practices. Collaborate with cross-fun...

We are looking for a skilled professional to join our team as an Application Manager in Problem Management. The ideal candidate will have 5-10 years of experience and be based in Hyderabad. Roles and Responsibility Design, configure, and manage databases to ensure the integrity, security, and accessibility of organizational data. Define standards for physical data storage, maintenance, access, and security administration. Perform backup and recovery using Database Management Systems. Configure database parameters and define data repository requirements, data dictionaries, and warehousing requirements. Design and implement approaches to improve database performance, capacity, and scalability....

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Hyderabad. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication and problem-solving skills. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and accurate information about products or services. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to resolve customer issues. Maintain high product knowledge to effectively support customers. Meet performance targets and quality standards. Job Requirements Excellent communication and in...

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in customer support, with excellent communication and problem-solving skills. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and effective solutions to customer complaints and concerns. Collaborate with internal teams to resolve complex customer issues. Develop and maintain a thorough understanding of products and services. Identify and escalate trends or systemic issues impacting customer satisfaction. Consistently meet or exceed performance metrics, such as fi...

Looking to onboard a skilled Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 0 to 2 years of experience and excellent communication skills, with the ability to work in a fast-paced environment. Roles and Responsibility Provide exceptional customer service and support via phone, email, or chat. Respond to customer inquiries and resolve issues professionally and promptly. Utilize problem-solving skills to address complex customer complaints. Collaborate with internal teams to resolve customer issues and enhance overall customer experience. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products and s...

We are looking for a highly skilled and experienced Data Operator to join our team in Bengaluru. The ideal candidate will have 1-3 years of experience in data analysis, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment. Roles and Responsibility Manage and maintain large datasets with high accuracy and attention to detail. Perform data analysis and provide insights to support business decisions. Develop and implement effective data management processes. Collaborate with cross-functional teams to achieve business objectives. Identify and resolve data-related issues promptly. Ensure compliance with data security and confidentiality policies. Job R...

Looking for a skilled professional to join our team as an Executive- Talent Acquisition. The ideal candidate will have a strong background in talent acquisition and recruitment, with excellent communication and interpersonal skills. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with hiring managers and other stakeholders. Source and screen candidates through various channels, including social media and job boards. Conduct interviews and assessments to evaluate candidate fit and potential. Manage the full recruitment lifecycle, from initial contact to onboarding. Analyze recruitment metrics and provide i...

We are looking for a highly skilled and experienced Voice Coach to join our team in Bengaluru. The ideal candidate will have 1-6 years of experience in the field. Roles and Responsibility Provide exceptional customer service through various communication channels. Utilize advanced support technologies and processes to achieve outstanding results. Foster enduring relationships within teams and communities. Cultivate lasting client relationships and make positive contributions to local communities. Emphasize employee satisfaction and well-being. Collaborate with team members to achieve common goals. Job Requirements Minimum 1 year of experience in voice coaching or a related field. Strong know...

We are looking for a skilled professional with 5 to 10 years of experience to join our team as a Manager - Site Lead in Bengaluru. The ideal candidate will have a strong background in IT and excellent leadership skills. Roles and Responsibility Manage and lead a team of specialists, providing guidance and support. Conduct cost/benefit analyses for proposed IT projects and contribute to the organization's IT roadmap. Implement short to medium term activities within the business area or support sub-functions. Develop and implement policies, processes, and standards to support tactical direction. Coach, mentor, and train others on areas of expertise. Ensure appropriate policies, processes, and ...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and leadership. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills and knowledge...

We are looking for a highly skilled and experienced professional to join our team as an External Hiring|BGV|International| . The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and be able to work effectively in a fast-paced environment. Roles and Responsibility Manage and resolve customer complaints professionally. Provide excellent customer service through various channels. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback to identify areas for improvement. Develop and implement process improvements to increase efficiency. Maintain accurate records of customer interactions and transactions. Job Requirements Minimu...

We are looking for a highly skilled and experienced professional to join our team as an Executive - Talent Acquisition. The ideal candidate will have a strong background in talent acquisition, recruitment, and HR operations. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to identify the best candidates. Collaborate with HR teams to develop and implement employee engagement initiatives. Analyze recruitment metrics to optimize the hiring process. Job Require...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and leadership. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills and knowledge...

We are looking for a highly skilled and experienced professional to join our team as a Manager - Quality in Bengaluru. The ideal candidate will have 5-10 years of experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead and manage a team of quality professionals to achieve departmental goals. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data and metrics to measure performance and identify areas for improvement. Implement corrective actions to address quality concerns and enhance overal...

Looking for a skilled professional to join our team as a Sr. Executive- Talent Acquisition, based in Delhi. The ideal candidate will have 2 to 7 years of experience in talent acquisition and recruitment. Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, from job posting to onboarding. Build and maintain relationships with hiring managers and other stakeholders. Conduct interviews and assessments to identify the best candidates. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics to optimize the hiring process. Job Requirements Proven exper...

We are looking for a highly skilled and experienced professional to join our team as a Manager Quality in Bengaluru. The ideal candidate will have 5-10 years of experience in quality management, preferably in an international setting. Roles and Responsibility Develop and implement comprehensive quality plans to ensure high standards of service delivery. Conduct regular audits and assessments to identify areas for improvement and provide coaching and feedback to team members to enhance their skills and performance. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency. Analyze data and metrics to measure the effectiveness of quality initiativ...