9372 Customer Experience Jobs - Page 25

You will be responsible for providing a best-in-class customer experience at the store. This involves ensuring that the entire Store team adopts a CUSTOMER FIRST mindset and proactively finds solutions for all customers. You will be available at the welcome desk to address customer queries through various mediums such as face-to-face interactions, calls, emails, and social media. It is essential to gain deeper knowledge of customer experience (CX) by understanding CRM systems and practices. Analyzing customer feedback from different touchpoints will be crucial to enhance the overall customer experience. - Ensure that all customers are greeted and welcomed at various touchpoints within the st...

Role & responsibilities: Position: Customer Relation Executive. Job review: You will be the face of clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within ...

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Strategy Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Customer Experience Business Achieve personal sales target Segment focus, custom...

Role & responsibilities Role Purpose: To architect and lead the customer experience strategy across Torrent Diagnostics, ensuring a unified, seamless, and emotionally resonant journey for every customer. This role is pivotal in driving brand loyalty, customer satisfaction, and long-term business growth through data-driven insights, digital transformation, and cross-functional collaboration. Strategic Imperatives: 1. Customer-Centric Transformation: Champion a cultural shift towards customer obsession across all business functions, embedding CX as a strategic lever for differentiation and growth. 2. Experience Innovation: Design and implement innovative customer journeys that are intuitive, p...

SUMMARY Hiring both Fresher/Exp for International Voice Process at Kolkata Location: Kolkata (Work from Office) Salary: Up to 5 LPA Shift: Rotational Eligibility Note Any Freshers or Minimum 6 months+ experience in International Voice Process can apply Only Kolkata-based candidates can apply About the Role We are hiring passionate and skilled professionals to join our International Voice Process team in a leading MNC. If you have excellent communication skills and experience in handling global customers, this is the right opportunity to accelerate your career. Key Responsibilities Engage with international customers via outbound calls Provide accurate information and resolve queries with pro...

About the team: Paytm Ads is Paytm''s digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment & retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Expectations/ Requirements We are hiring for the role of Government Ad Sales for FMCG, Consumer. Internet, Gaming verticals. The responsibilities would be as follows: Become an expert in Paytm Ads solutions for businesses of all sizes a...

STARTEK is looking for Senior Executive - Operations to join our dynamic team and embark on a rewarding career journey. Senior Operations Executive is responsible for assisting with the management of the daily operationsImplement operation plans to improve and track work processes in compliance with organisational requirementsIdentifying operation related issue to maximize efficiency in terms or time, cost and resources. Reporting daily activities of department and highlighting issues that is considerably managements concern. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job see...

Must have Knowledge of computer hardware, operating systems, and networking. Demonstrate a passion to learn and share the latest trends in technology. Exhibit the qualities of a quick learner in an agile-start-up environment. Possess strong oral and written skills. Should be willing to work in the night shift. Should have experience between 0 to 2 years. Required qualification can be BE/ BTech/ BCA/ BSc/ any PG degree. Workspace requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 100 MBPS Download and Upload) with the ab...

Job Overview: Join us in bringing the power of Virtual Reality to our centers. Were looking for enthusiastic individuals to handle VR devices, explain product details, guide patients through immersive experiences, and collect meaningful feedback. Key Responsibilities: Assist customers at our centers. Guide customers through the process of using the VR equipment smoothly. Coordinate with the technical team in case of any device issues or malfunctions. Maintain records of daily footfall and customer feedback. Provide an excellent customer experience from entry to exit. Requirements: Tech-friendly and comfortable using VR equipment (training will be provided). Polite, well-groomed, and professi...

Must have Experience : 0-1 year Strong numerical and analytical skills with the ability to interpret data and identify trends. Basic understanding of Contact Center operations, metrics, and workflows. Proficiency in MS Office and Google Sheets for data handling and reporting. High attention to detail with strong planning and task prioritization skills. Excellent communication and active listening skills. Proactive approach to problem-solving with a solution-oriented mindset. Ability to manage time effectively and meet consistent deadlines. Strong team player with a sense of empathy, accountability, and collaboration. Commitment to continuous learning and knowledge sharing. Willingness to wor...

Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Title:Team Lead Location: Pune Essential Functions Working with the Center manager to ensure smooth function of the Amazon transportation operations in Pune -Executing the delivery process from delivery station to customer address Ensure enough bandwidth in delivery team to ensure peak time delivery...

Job Description Jl2 Process Expert 1)Should have OTMS execution experience in processing tasks (2-4 years) 2)Should be work as an individual contributor and deliver on KPI s and daily tasks 3)Should be able to troubleshoot issues with the identification of process issues. Solution oriented 4)Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage. 5)Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC 6)Ensuring data quality input for Customer, Vendor master data Standard material codes 7)Testing E2E files, Process Flows, Data flows, and reporting capa...

We are looking for a highly motivated, software development leader with both business and technical acumen to work on Amazon Health. You will have the opportunity to build, scale and shape the direction of this business. This role requires deep technical expertise, excellent leadership skills, and strong business judgment. You will be responsible for services that can be deployed globally, delivering an exceptional customer experience, provide thought leadership in a fast-paced development environment, and partner with product management and senior leaders to ensure the success of this program. If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter...

The global footprint of Cloud Telephony is expanding in 2024. This expansion requires additional resources to ensure all geographies and verticals are appropriately supportedJob Description Summary: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. Were consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.The Cloud Telephony team provides operational support to the Amazon Connect and TATA InstaCC platforms. Our team connects business need with technological enhancement. We partner with business o...

About this role: Wells Fargo is seeking a Senior Inclusion & Opportunity Consultant. In this role, you will: Support Wells Fargo in the continued effort to build and promote welcoming, engaged, and respectful behavior companywide Review metrics and data analysis, process and technology needs, and track operational performance and outcomes Lead or participate in moderately complex initiatives and deliverables and contribute to large-scale planning Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of variable factors Resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of...

JOB DESCRIPTION: As a Customer Success Executive your role and responsibilities would be: Customer Outreach: Calling potential or existing customers to promote products, services, or gather feedback. Service Information: Explaining features, benefits, and pricing details to customers. Lead Generation: Identifying sales opportunities and assisting in generating leads for the sales team. Customer Support: Addressing inquiries, complaints, or issues and providing solutions. Data Entry: Maintaining accurate customer records and updating information in databases. Meeting Targets: Achieving call, sales, or service-related goals set by the company.

Key Responsibilities Own and evolve the strategy and product roadmap for settlement and treasury capabilities, aligned to Mastercards network transformation priorities. Lead the modernization of customer support by scaling automated, self-service solutions using intelligent automation and ML-based tools. Serve as the executive sponsor for high-priority network initiatives, acting as SME for customer inquiries linked to accelerated platform advancements. Shape and champion the implementation of scalable, digital solutions to enhance customer experience across clearing, settlement, and treasury operations. Assess emerging technologies (e.g., FedNow, real-time settlement platforms) and define s...

Technical Overview:The Cross Border Services Product Management organization leads the company in innovating cross border payment products and services using new technologies, channels and customer segments. Cross Border Services is a team within Product and Engineering that focuses on cross border payment flows to consumers, including Cross Border Person-to-Person (P2P) payments, business and government Disbursements, and Remittances. Within the Cross Border Product Management organization , the Vice President, Product Ownership Is responsible for developing and inspiring platform/product visions, derived from business needs, market opportunities, and technology trends Translates business r...

About the role:- Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect)? We are looking for Product Owners to enable the delivery of high-quality financial/payment products in a fast-paced, challenging, and creative environment. You will work with business heads and engineering partners to drive the strategy, roadmap, execution of a product area to build high-quality products/systems :- Working closely with business leads to understand product use cases, customer journeys, business applicability and im...

About the team: We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers for We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants. About the role: Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect) We are looking for Produ...

Expectation : - Working closely with business, growth, design & cross-functional teams to understand product use cases, customer journeys, business applicability and impact of each use case. - Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables - Own end-to-end product lifecycle for lending journeys onboarding, credit decisioning, disbursement, repayment, and closure. - Define and optimize funnels to drive adoption, reduce drop-offs, and improve approval/disbursement rates. - Use data to identify bottlenecks, define hypothes...

As a Business Manager - Sales you are responsible for managing the designing for projects month-on-month, through a team of designers. You will ensure their productivity & work output by imparting required trainings and leading discussions on designs. Roles and Responsibilities Manage designing of 12 to 15 projects month-on-month. Ensuring work output of a Team of 6 to 10 Designers. Drive Customer experience & Relationship Management. Ensure output on design Net Promoter Survey (Customer rating). Training designers on technical details and managing/ leading design discussions.

As an Interior Designer, you should have excellent creative thinking skills and be able to create Modular designs based on conversations with a client. You should be confident communicating regularly with clients in order to assess their needs and be able to adjust a given approach based on feedback. You should maintain familiarity with the Interior Design landscape and trends in order to provide the best idea for the client. Roles and Responsibilities To own the Sales funnel & drive Sales Closure. To own Customer Experience during a project. To lead and own quality & accuracy of design deliverables. To own an end to end Project lifecycle.

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

Director Product Marketing (Cybersecurity) Location: Bangalore Experience: 20+ years of overall marketing experience with significant senior leadership in product marketing Employment Type: Full-time About the Role We’re looking for a seasoned Director of Product Marketing to define and drive our global cybersecurity product marketing strategy. This is a senior leadership position for someone with deep expertise in cybersecurity solutions and proven success leveraging marketing automation platforms like Adobe Marketing, Salesforce Marketing Cloud, HubSpot, and similar tools to deliver measurable impact at scale. Key Responsibilities Own and execute the end-to-end product marketing strategy f...