13485 Customer Experience Jobs - Page 24

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and team management. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve ov...

We are looking for a highly skilled and experienced Voice Coach to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Deliver training materials, including presentations, guides, manuals, and course evaluations. Coordinate training schedules based on requirements. Develop and implement effective training programs. Provide coaching and feedback to employees. Collaborate with other teams to achieve business objectives. Analyze training effectiveness and provide recommendations for improvement. Job Requirements Minimum 1 year of experience in voice coaching or a related field. Strong knowledge of customer experience managemen...

We are looking for a highly skilled and experienced professional to join our team as an Executive - BGV|International. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent communication skills. Roles and Responsibility Manage and execute business processes to achieve organizational goals. Develop and implement strategies to improve customer experience and satisfaction. Collaborate with cross-functional teams to drive business growth and improvement. Analyze data and metrics to identify trends and areas for improvement. Provide exceptional customer service and support to clients and stakeholders. Identify and mitigate risks to ensure compliance with r...

We are looking for a highly skilled and experienced Customer Support Executive to join our team in Bengaluru. The ideal candidate will have 0 to 2 years of experience, excellent communication skills, and the ability to work in a fast-paced environment. Roles and Responsibility Provide exceptional customer service and support via phone, email, or chat. Respond to customer inquiries and resolve issues professionally and promptly. Utilize problem-solving skills to address complex customer complaints. Collaborate with internal teams to enhance customer experience. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products and services to provid...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills. Roles and Responsibility Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall cus...

We are looking for a highly skilled and experienced Team Lead to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent communication and leadership skills. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Coach and mentor team members to help them develop th...

Looking to onboard a skilled professional with 1-2 years of experience to join our team as a WFM Real Time Analyst I in Bengaluru. The ideal candidate will have a strong background in customer experience management and excellent analytical skills. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution of processes. Develop and implement training programs across the contact center to enhance employee skills and knowledge. Manage contact center quality issues and support systems implementation and management. Collaborate with cr...

We are looking for a highly skilled and experienced Team Leader to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership skills and the ability to motivate and guide their team to success. Roles and Responsibility Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Coach and...

Looking for a skilled professional to join our team as a Team Lead in Domestic BPO. The ideal candidate will have 2-5 years of experience and be based in Bengaluru. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Provide coaching and training to team members to enhance their skills and performance. Monitor and analyze customer feedback to identify areas for improvement. Collaborate with other teams to resolve complex customer issues and improve overall customer experience. Ensure compliance with company policies and procedure...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a strong background in customer service and operations management. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills...

We are looking for a highly skilled and experienced WFM Analyst I to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems. Facilitate and monitor workforce planning issues, ensuring seamless execution of plans. Develop and implement training programs across the contact center to enhance employee skills and knowledge. Manage contact center quality issues and support systems implementation and management. Collaborate with cross-functional teams to achieve business objectives and drive growth. Analyze data and ...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and operations management. Roles and Responsibility Manage and lead a team of customer support agents to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience. Analyze customer feedback and provide insights to enhance the customer support process. Coach and train team members to impro...

Looking to onboard a skilled professional to join our team in Mumbai. The ideal candidate will have 2-7 years of experience and be able to work from the office. Roles and Responsibility Manage and resolve customer complaints professionally. Provide excellent customer service through various communication channels. Collaborate with internal teams to improve overall customer experience. Develop and implement process improvements to increase efficiency. Analyze customer feedback to identify areas for improvement. Work effectively in a fast-paced environment to meet performance targets. Job Requirements Excellent communication and problem-solving skills are essential. Ability to work well under ...

We are looking for a skilled professional to join our team as a Manager Q&T in Domestic. The ideal candidate will have 2-5 years of experience and be based in Hyderabad. Roles and Responsibility Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods. Document quality issues and performance measures for management review. Provide information to assist in the feedback and formal education process of individuals on the phone. Implement short to medium term activities within the business area or support sub-functions in line with department strategy. Lead a team of Specialists, sometimes with several hierarchical levels, taking full responsibi...

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model th...

We are looking for a highly skilled and experienced Supervisor to join our team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with excellent leadership and communication skills. Roles and Responsibility Supervise and manage a team of customer service representatives to achieve high levels of customer satisfaction. Develop and implement effective training programs to enhance employee skills and knowledge. Monitor and evaluate team performance, providing feedback and coaching as needed. Foster a positive and productive work environment, promoting teamwork and collaboration. Analyze customer complaints and resolve issues professionally and promptly. C...

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer service, operations management, and team leadership. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide technical and non-technical customer support via phone, online chat, or text. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Supervise work of less experienced professionals, providing professional expertise and taking responsibility for the end-product. Execute specialized projects and activities a...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in a similar role, with a strong background in customer service and team management. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills and kno...

We are looking for a highly skilled and experienced Executive - MIS to join our team. The ideal candidate will have 1-2 years of experience in Business Intelligence (BI) Data Analysis, with a strong background in analyzing business intelligence data to inform business and product decisions. Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Blend historical data from available industry reports, public information, field reports, or purchased sources into analyses. Identify and analyze industry/geographic trends and competitor market strategies. Collaborate with other areas of the business to model the outcome of implementing potential busine...

Looking to onboard a skilled Team Leader- Operations with 2 to 7 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Supervise less experienced professionals, providing professional expertise and taking responsibility for the end-product. Act as a liaison between customers, production, and distribution departments related to specific customer orders. Provide technical and non-technical customer support via phone, online chat, or text. Analyze and resolve customer issues typically per...

Looking for a skilled Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in customer service, with excellent communication and leadership skills. Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Provide operational support to ensure smooth day-to-day operations. Supervise less experienced professionals and provide professional expertise. Ensure compliance with company policies and procedures. Analyze and resolve complex customer issues. Collaborate with cross-functional teams to achieve business objectives. Job Requirements Minimum 2 years of experience in ...

We are looking for a highly skilled and experienced Business Analyst to join our team. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Conduct requirements gathering and analysis to understand software problems and functionality. Use programming, scripting, and database languages to write software code. Support software testing, deployment, maintenance, and evolution activities. Apply knowledge of software development best practices, including coding standards and code reviews. Develop and maintain technical documentation for software applications. Collaborate with cross-functional teams to identify and prioritize project requirements. Job Require...

We are looking for a highly skilled and experienced Customer Support Executive to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and provide top-notch support to our customers. Roles and Responsibility Handle customer inquiries and resolve issues professionally and courteously. Provide timely and accurate information about products or services. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to resolve customer issues. Maintain high product knowledge to effectively support customers. Meet performance metrics such as first call resolution rate and customer satisfaction...

We are looking for a highly skilled and experienced Project Coordinator to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in project management, with excellent communication and organizational skills. Roles and Responsibility Organize project teams, assign individual responsibilities, develop project schedules, and determine resource requirements. Monitor and report on project status, including cost, timing, and staffing. Ensure adherence to internal and external quality standards, such as ISO. Identify and resolve obstacles to completing projects on time and within budget. Manage multiple, interrelated projects, including business transformation projects. ...

We are looking for a highly skilled and experienced Talent Acquisition Specialist to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in talent acquisition, recruitment, or a related field. Roles and Responsibility Promote the organization's image as a desirable place to work. Attract, recruit, screen, and interview candidates. Recommend placement of internal and external candidates for entry-level and experienced positions. Refer applicants, administer pre-employment tests, check references, conduct exit interviews for candidates declining offers, and provide feedback to unsuccessful candidates. Assist with job advertising and posting. Develop and implement ...