9372 Customer Experience Jobs - Page 23

Customer Service specialist - Voice INTERNAL USAGE No of Vacancies Reports to Is a Team leader? No Team Size Grade Business Retail Operations Department Axis Phone Sub - Department Axis Phone Location Mumbai/Chennai About Axis Phones Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and de...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

Serve as a point of contact for expectant parents and new families, addressing their concerns, providing information, and ensuring a positive experience throughout the pregnancy journey. Develop and nurture relationships with doctors and other relevant medical practitioners. Provide relevant information facility tour, brief introduction to Motherhood Hospital (MH), and USPs of MH to build strong relationships. Highlight the benefits, value additions, safety measures, and service protocols designed to provide superior care, accommodation, and room categories during facility tours. Coordinate educational programs, workshops, and tours to showcase the hospital s facilities and expertise in mate...

Conduct daily briefings with the SLM and OP teams appreciate good work, address issues, and update them on new information. Ensure all team members are informed about the day s appointments, consultant availability, specialties, and any new offers. Be present in OP areas during peak hours to monitor flow and support operations. Personally oversee VIP arrangements as per individual requirements. Take rounds in all OPDs, especially during peak times; ensure cleanliness and a welcoming environment. Ensure customers are comfortable at all times, and that delays are handled proactively in line with standards. Track SLM conversions, bed bookings, and follow-ups. Oversee conversions for all health ...

Job Title (Job code): Customer Service Officer & Customer Service Leader (SC-CS-11) PURPOSE OF THE JOB Improve Customer experience for Parts, Repairs and Overhaul Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose, from request for quotation (inquiry) managing deliveries of sales orders until payment clearance. ORGANISATION Organisation structure (job belongs to..) Services / D&IS Services Reports directly to: Customer Service Manager Other reporting to: NA Direct reports: NA Network & Links Position title of connected positions / functional report Internal Business Development, Sales Operations, Engineering, Procurement, Supply Chain, Qu...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

About the role:- Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect)? We are looking for Product Owners to enable the delivery of high-quality financial/payment products in a fast-paced, challenging, and creative environment. You will work with business heads and engineering partners to drive the strategy, roadmap, execution of a product area to build high-quality products/systems Working closely with business leads to understand product use cases, customer journeys, business applicability and impac...

We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers for We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants. About the role Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect)We are looking for Product Owners to enabl...

At CST Product we are redefining the experience of our customers, using AI and automations which will help us to identify the user intent with Context to provide one click resolution and adding intelligence to identify product gaps and downtime.We are also building a scalable platform to integrate with multiple products to provide Data sanity and Unified Customer experience About the Role We're seeking an experienced Product Manager to lead the development and scaling of cutting-edge Generative AI (Gen AI) and Large Language Model (LLM) powered products for the Fintech industry. If you have a passion for building innovative products, a data-driven problem-solving mindset, and a willingness t...

Product Management Product Manager/SPM Experience - 5-8 Years Group About the role Are you someone who loves to build products and also gets curious about the technology stack being used? Have you worked in technical roles at some point in your career and enjoyed them (be it software developer, engineering manager, or architect)? We are looking for Product Owners to enable the delivery of high-quality financial/payment products in a fast-paced, challenging, and creative environment. You will work with business heads and engineering partners to drive the strategy, roadmap, execution of a product area to build high-quality products/systems. Expectation:- Working closely with business leads to ...

APM/PM IndiaMART is seeking an a position holder who will be an individual contributor - Responsible for ensuring WOW customer experience Strong cross-functional connect Opportunities to explore and learn business-aligned data skills Experience Range: 5 - 8 years Educational Qualifications: B.Tech/B.E,andMBA/PGDM Job Responsibilities: Review entire seller lifecycle on IndiaMART and identify areas where process improvements, data interventions and automation can help Drive data-based projects to improve overall quality and efficiency in the onboarding journey Critical analysis of large data to drive and present insights, and implement logical solutions on which pilots can be initiated Repeat ...

Skills: CRM software, Salesforce, Cold calling, Customer relationship management, Telephony systems, Lead generation, Sales, Marketing,. Build and Maintain Relationships:Establish and nurture strong relationships with clients to understand their needs and provide appropriate solutions. Ensure high levels of customer satisfaction through excellent sales service. Sales Presentations and Demonstrations:Conduct sales presentations and product demonstrations to potential clients. Effectively communicate the value propositions of our products/services. Achieve Sales Targets:Meet or exceed monthly, quarterly, and annual sales targets. Proactively track and report on sales metrics and progress towar...

Key Responsibilities Developing and managing client portfolios. Analyzing customer data to improve customer experience. Holding product demonstrations for customers & improving onboarding processes. Mediating between clients and the organization to achieve end goals. Handling and resolving customer requests and complaints. Minimizing customer churn to increase customer retention. About Company: Infosec Ventures offers organizations that are serious about their security, a unique combination of expertise and strategic approach necessary to deliver exceptional information security solutions We provide complete infrastructure security solutions for commercial and government clients of all sizes...

Razorthink is looking for a Director of Engineering to guide our product strategy for one of our important products. Reporting to the CTO, you will lead our product development teams for the product. You would be responsible for planning and execution all through the lifecycle of the business. Responsibilities: Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience, and new technologies to deliver features to our customers. Bring value addition by thinking big and continuously pitching new product ideas. Drive requirement definition, customer experience design, product roadmap and prioritization. Define and own the business metrics f...

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a trul...

About the Role As a Team Leader at TaskUs, you will be responsible for leading, coaching, and motivating a team to deliver exceptional results. You will play a key role in driving performance, ensuring compliance with company standards, and fostering a positive work environment where employees thrive. Key Responsibilities Lead, mentor, and motivate a team of associates to achieve performance targets and KPIs. Monitor daily operations to ensure efficiency, quality, and customer satisfaction. Provide regular feedback, coaching, and performance reviews to team members. Handle escalated issues and provide timely resolutions. Ensure compliance with company policies, client requirements, and regul...

Greet customers with warmth & politeness. Guide them to the area they are required to go. Attend to all guests promptly and courteously; coordinate services as per their requirements. Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. Help customers fill the registration forms and any related documents. Complete the Registration Process and generate UHID Cards for patients.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...