13485 Customer Experience Jobs - Page 23

We are looking for a highly skilled and experienced Desktop Engineer L1 to join our team. The ideal candidate will have 1-2 years of experience in the field. Roles and Responsibility Provide day-to-day technical support for hardware and software systems. Respond to and diagnose problems, including troubleshooting, fault rectification, and escalating issues as needed. Resolve user problems, queries, or complaints effectively and promptly. Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure. Develop and implement solutions to improve day-to-day activities and processes. Lead a team of junior co-workers and set daily operational objectives. Job...

Skill required: Voice - Customer Service Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in man...

Roles and Responsibility Manage and oversee the implementation of short-term activities within the team. Deliver professional responsibilities focusing on excellence and operational efficiency. Supervise less experienced professionals, providing guidance and expertise. Analyze and resolve complex customer issues, ensuring high levels of customer satisfaction. Develop and implement process improvements to increase productivity and engagement. Collaborate with cross-functional teams to achieve business objectives. Job Requirements Comprehensive knowledge of customer service principles and practices. Strong leadership and management skills, with the ability to motivate and inspire teams. Excell...

About The Role Skill required: Property & Casualty- Underwriting Support - Underwriting Designation: Underwriting New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model tha...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in written & verbal communication. Good call handling skills. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, ...

About The Role S&C GN - MC - Industry X - Smart Connected Products – Consultant Consultant – Data & AI SME Level :Consultant | Location :India | Years of Exp :6+ years of Industry/Consulting Experience" " "" Key responsibilities include: " Advise clients on AI strategy , identifying high-impact use cases , building adoption roadmaps , and ensuring alignment with business priorities and industry trends. Manage end-to-end delivery of AI-enabled solutions , translating business objectives into tangible products and measurable outcomes. Bridge business and technology teams , ensuring AI/Gen AI/Agentic AI solutions meet strategic goals while fostering user adoption and change management . Engage ...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct ...

Role Overview: As a Team Leader BNPL Process , you will lead a team responsible for managing and converting BNPL leads, ensuring seamless customer onboarding, and maintaining a high standard of service delivery. You’ll play a crucial role in optimizing daily operations, monitoring performance, and ensuring adherence to compliance and quality standards. Key Responsibilities: Lead and manage a team of BNPL executives to achieve business targets (sales, activations, or conversions). Drive performance through effective coaching, motivation, and monitoring of daily metrics. Ensure smooth execution of the BNPL process — from lead allocation and follow-up to conversion and customer activation. Anal...

Looking for a skilled Digital Officer to join our team as a Virtual Relationship Manager. The ideal candidate will have 2-7 years of experience in digital marketing and sales, with excellent communication skills. Roles and Responsibility Develop and implement comprehensive digital strategies to achieve business objectives. Build and maintain strong relationships with clients through effective communication and engagement. Identify new business opportunities and generate leads through digital channels. Collaborate with cross-functional teams to drive sales growth and revenue. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptional customer service and ...

Roles and Responsibility Analyze business intelligence data to inform business and product decisions. Combine historical data from industry reports, public information, field reports, or purchased sources for analyses. Identify and analyze industry and geographic trends, competitor market strategies, and current/potential customer trends. Collaborate with other areas of the business to model the outcome of implementing potential business strategies. Develop and implement relevant solutions based on best practices and continuous improvement. Lead a team of junior co-workers and set day-to-day operational objectives. Job Requirements Minimum 1 year of experience in data analysis and interpreta...

We are looking for a highly skilled and experienced Executive - Procurement to join our team. The ideal candidate will have 2-7 years of experience in procurement or a related field. Roles and Responsibility Manage and coordinate procurement activities, including purchasing and inventory management. Develop and implement procurement strategies to achieve business objectives. Conduct market research and analyze trends to identify cost-saving opportunities. Negotiate contracts with suppliers and vendors to ensure best value. Collaborate with cross-functional teams to align with business goals. Ensure compliance with company policies and procedures. Job Requirements Bachelor's degree in Busines...

Roles and Responsibility Oversee and manage all operational support aspects of the contact center. Facilitate and monitor workforce planning issues, including staffing, scheduling, and forecasting systems. Implement and manage contact center quality issues and support systems. Monitor and evaluate training programs across the contact center. Develop and implement relevant solutions to improve day-to-day activities and processes. Lead a team of junior co-workers and set daily operational objectives. Job Requirements Minimum 1 year of experience in the BPO/Call Centre industry. Strong knowledge of real-time analysis and problem-solving skills. Excellent communication and leadership skills. Abi...

Roles and Responsibility Monitor and evaluate call quality to ensure high standards of customer service. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide coaching and feedback on performance. Analyze data and trends to identify opportunities for process improvements. Develop and maintain reports to track quality metrics and performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a quality analyst role, preferably in a BPO or call center setting. Excellent communication and interpersonal skills are required to effectively interact ...

About The Role Skill required: Marketing Operations - Content management Designation: Digital Content Management Associate Qualifications: Any Graduation Years of Experience: 1-3Years What would you do? About the RoleAre you a self-starter with a passion for innovation and digital transformation? Join Clients Mobility's Customer Solutions team and help shape the future of customer experience in the energy industry. We are delivering strategic, integrated digital capabilities to enhance convenience, engagement, and service quality across our global retail network.As a Business Readiness Advisor, you will play a key role in deploying and improving our Digital Loyalty, Payments, and Customer En...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

Your Profile Experience in CX bid management in Tier-1/2 IT firms Strong communication, coordination, and documentation skills Exposure to technologies like Salesforce, MS-DX CRM, Adobe, Sitecore, etc. Engineering degree; MBA in Sales/Marketing preferred Your Role Key Responsibilities Manage end-to-end bid and proposal lifecycle (RFx, proactive/reactive bids) Collaborate with Sales, Delivery, and Solution teams to create winning proposals and presentations Maintain proposal templates, rate cards, and reusable content Anchor client presentations, RFP/RFI responses, and sales pitches Support creation of collaterals like case studies and decks.

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diver...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the conf...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to per...

Looking for a skilled Assistant Manager to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer experience management, with excellent communication and leadership skills. Roles and Responsibility Manage and lead a team of specialists and support staff to achieve business objectives. Develop and implement new solutions and projects, sharing best practices and advice with colleagues. Coordinate daily operations, oversee the implementation of short to medium term activities, and deliver input to policies, processes, and standards. Attract, recruit, screen, and interview candidates, recommending placement for entry-level and exper...

We are looking for a skilled ITF Manager to join our team in Bengaluru. The ideal candidate will have 3 to 7 years of experience and a strong background in customer experience management, offering premier omnichannel support to top global companies. Roles and Responsibility Manage and oversee the implementation of ITF solutions for seamless customer experiences. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams. Analyze customer feedback and implement changes to improve overall customer satisfaction. Ensure compliance with industry standards and be...