13485 Customer Experience Jobs - Page 22

Role Overview: As an Industry Strategist at Accenture, you will be part of the Strategy consulting team, working on the Industry Strategy agenda of strategic clients globally. You will have the opportunity to analyze markets, develop strategies, and work with CEOs to drive transformative value and business growth in the Banking industry. Key Responsibilities: - Analyze markets, consumers, and economies to uncover trends and opportunities in the Banking industry - Collaborate with Banking clients worldwide to identify strategic goals and develop comprehensive plans to achieve them - Develop and implement strategies for addressing challenges such as cost optimization, revenue growth, customer ...

As a team lead at a hyper-local rapid-delivery retail platform, your role involves managing a Chat process team to ensure seamless customer experiences. You will lead, mentor, and motivate a team of process executives, monitor performance metrics, and drive continuous improvements to enhance productivity and quality in chat support. Handling escalated issues with empathy and quick resolution while prioritizing customer-first thinking is crucial. Regular coaching, feedback sessions, and training for team development are part of your responsibilities. Collaboration with cross-functional teams (Product, Tech, Marketing) to provide customer insights for service improvements is essential. Impleme...

You will be working as a Store Manager at Yamie Fine Jewellery, a contemporary jewellery brand focusing on elegant, everyday fine jewellery. Your role will involve overseeing all boutique operations and driving sales success. Key Responsibilities: - Develop strategies to meet and exceed ambitious sales and profitability targets. - Recruit, train, mentor, and motivate the sales team to deliver world-class service and achieve goals. - Cultivate a strong clienteling culture and ensure exceptional, personalized service for all customers. - Oversee daily operations, ensuring compliance with all company policies and luxury brand standards. - Maintain absolute accuracy in Inventory Control (audits,...

Role Overview: You will be expected to contribute actively to business decisions through qualitative inputs and in-depth quantitative analysis. Your strong understanding of design requisites and customer experience will be crucial in maximizing business results. Additionally, you will play a key role in developing the ecosystem for successful Sales and Design experiences for both internal teams and customers. Working on projects to optimize costs and drive efficiency in the sales funnel will be a key aspect of your responsibilities. You will also be responsible for driving the productivity of business managers and collaborating closely with senior leadership on new initiatives and central pr...

As a Business Development Intern at Beau Monde Suites, your main role will be to expand the customer base and enhance guest relationships. You will engage with potential guests, convert inquiries into bookings, build partnerships, and support daily business operations. This position offers valuable experience in startup and hospitality, sales exposure, and the chance to hone your communication skills. **Key Responsibilities:** - Handle inbound guest inquiries and successfully convert leads into bookings. - Generate new leads through cold calling, office visits, and outreach efforts. - Maintain consistent communication with guests before, during, and after their stay. - Collaborate with the o...

As a Restaurant Manager at Brisket Bites, you will play a crucial role in leading our operations, enhancing performance, and contributing to the growth of our multi-cuisine restaurant. Brisket Bites offers a delightful fusion of Indian, Arabic, and Chinese delicacies, ensuring a memorable dining experience with consistent quality and exceptional hospitality. **Key Responsibilities:** - **Operational Management:** - Oversee daily restaurant operations to maintain service excellence. - Manage kitchen and service teams for efficient workflow and coordination. - Ensure quality control of food, hygiene, and presentation standards. - **Team Leadership & Training:** - Supervise, train, and motivate...

As a Customer Experience & Sales Associate at our company, your role will involve greeting and engaging customers warmly, understanding their needs, and providing personalized recommendations. You will be responsible for presenting and demonstrating diamond and fine jewellery, articulating the features, benefits, and craftsmanship of each piece. Your goal will be to achieve and exceed monthly, quarterly, and annual sales targets through effective selling, upselling, and cross-selling. Managing the end-to-end sales process, including processing transactions, handling exchanges/returns, and arranging necessary documentation, will also be part of your responsibilities. Building and maintaining ...

Role Overview: As a Presales Solution Designer Automotive Senior, your role will involve leading the end-to-end solution design of digital offerings and RFPs in the automotive sector. This senior-level position requires 10-12 years of experience in presales for IT services in the automotive industry. Key Responsibilities: - Lead the end-to-end solution design of digital offerings and RFPs in the automotive sector to ensure high-quality and timely responses to customers. - Manage the complete lifecycle of proposal projects from opportunity assessment to contract signing and handover to delivery. - Plan end-to-end proposal submissions to customers. - Drive solution architecture for opportuniti...

Role Overview: As a Sales Executive at Tetra Pak, you will be responsible for driving top-line sales and enhancing customer experience through digital platforms. Your primary focus will be on managing accounts and promoting the Tetra Pak portfolio. This position is based in Chakan, Pune. Key Responsibilities: - Deliver financial targets for transactional customers - Execute market growth priorities for selected accounts - Identify growth opportunities by increasing sales to active customers and activating zero-sales customers - Generate leads and opportunities through up/cross-selling products/solutions based on customer needs - Continuously update customers on new products via digital platf...

Role Overview: As a Field Service Technician, you play a crucial role in ensuring a seamless user experience for clients. Your responsibilities involve a diverse set of tasks, from managing orders meticulously to efficiently deploying hardware and accessories. You serve as the primary support for users, guaranteeing that conference rooms are well-maintained and user setups are flawlessly executed. Apart from your technical duties, you focus on building strong relationships with users, understanding their needs, and ensuring their satisfaction. Your role is vital in supporting Astreya's growing customer base and maintaining a high-quality user support experience. To excel in this position, yo...

You will be responsible for providing technical support to existing Business Service Partners (BSPs) via inbound calls. Additionally, you will assist in troubleshooting and resolving issues related to banking software and devices. Making outbound calls to onboard new BSP partners and expand the network will also be part of your responsibilities. It will be essential to achieve monthly targets for new BSP acquisitions and maintain records to ensure a top-notch customer experience. Your qualifications should include being a Fresher with excellent communication skills or having 1+ years of telecalling experience in banking/financial services. A Higher Secondary education or equivalent is requir...

What happens when you have fascinating clients with challenging problems on the one hand and passionate software developers looking to build future-focused solutions on the other This in-between is where Business Analysts reside, acting as a bridge between the client and team. You will establish the outcomes software must achieve, assess how it will be used, and then generate bold ideas with our developers to create custom applications. You will work with clients across a variety of sectors and ensure the business-critical software solutions we develop deliver real business value every time. Job responsibilities Work with Retailers on their most challenging problems and be a part of a growin...

This is for a Principal Site Reliability Engineer (IC / Engineering role) Primary Responsibilities: Apply engineering approach to lead and manage the performance, security, observability and reliability of our system Develop and implement strategy to optimize system performance, incorporating next gen AI tools for development, security and operational frameworks Manage the Implementation and evolution of security measuresEnforce operational discipline across teams to ensure compliance with organizational and industry standards for data protection. Achieve near 100% database uptime and availability Facilitate implementation to continuously improve operational reliability of the cloud infrastr...

Job Summary Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team. Responsibilities Queue Management / Reporting Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times Supports cross-functional teams to collaborate on customer tickets Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests Actively provides input and makes recommendations to processes Maintains ...

As a Strategy Consultant at IBM, you'll play a vital strategic role in helping clients transform their digital customer experience. Primary responsibilities include: MBA from Tier 1 institute with 4-7 years of experience in leading advisory consulting firms in areas like AI, Corporate/Business Strategy, IT Strategy, Platform Eco Strategy, Digital Reinvention, Process and Operations Transformation, etc. Flexibility to work with cross-functional teams and industries/domains as per engagement requirement Brings together business strategy, data architecture, and marketing technology Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional exper...

As a AEP Architect at IBM, you'll play a vital strategic and technical leadership role in helping clients transform their digital customer experience through Adobe Experience Platform (AEP) and its ecosystem. Primary responsibilities include: Brings together business strategy, data architecture, and marketing technology Helps clients achieve personalized, real-time customer experiences Positions IBM as a partner in digital transformation powered by Adobe Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Lead the architecture, design, and implementation of AEP solutions leveraging AJO, CJA, and RTCDP. Prepare technical solut...

-Grad mandatory, good Hindi & English, sales skills preferred -Shift: 9:30 AM–7:00 PM | 5 days/week (rotational offs) -Salary: Freshers 2.10 LPA | Exp 2.79 LPA + Unlimited Incentives (up to 27K in-hand) Required Candidate profile Location: Vashi, Navi Mumabi Qualification: Graduate to Any Postgraduate How To Apply..? To Scheduled Your Interview Call Or WhatsApp HR Omkar - 8698879613 Perks and benefits Directly on Bank's payroll !

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can mee...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP CX Sales Cloud C4C Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in ...

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates. Build and maintain relationships with hiring managers, stakeholders, and other key partners. Conduct interviews, assessments, and evaluations to identify the best candidates. Collaborate with the HR team to develop and implement employee engagement initiatives. Analyze recruitment metrics and provide insights to improve the hiring process. Job Requirements Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience in talent acquisition, rec...

Roles and Responsibility Monitor and evaluate customer interactions to ensure high-quality service delivery. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to resolve customer complaints and concerns. Analyze data and trends to identify process improvements and optimize performance. Provide coaching and feedback to team members to enhance their skills and knowledge. Participate in continuous improvement initiatives to drive business growth. Job Requirements Strong analytical and problem-solving skills with attention to detail. Excellent communication and interpersonal skills, with the ability to work effectively in a team envi...

Skill required: Voice - Customer Service Designation: Customer Service Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase...

Skill required: Property & Casualty - Catastrophe Risk Management Designation: CAT Modeling & Analytics Specialist Qualifications: BE Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while ac...

We are looking for a skilled Senior Manager to lead our Client Servicing team in an international setting. The ideal candidate will have a strong background in customer service and experience in managing teams, with 10-15 years of experience. Roles and Responsibility Manage and oversee the daily operations of the Client Servicing team. Develop and implement strategies to enhance customer satisfaction and loyalty. Lead and motivate a team of professionals to achieve exceptional results. Collaborate with cross-functional teams to drive business growth and improvement. Analyze customer feedback and implement changes to improve overall customer experience. Ensure compliance with company policies...