16637 Customer Experience Jobs - Page 2

Skills: CRM software, Salesforce, Cold calling, Customer relationship management, Telephony systems, Lead generation, Sales, Marketing,. Build and Maintain Relationships:Establish and nurture strong relationships with clients to understand their needs and provide appropriate solutions. Ensure high levels of customer satisfaction through excellent sales service. Sales Presentations and Demonstrations:Conduct sales presentations and product demonstrations to potential clients. Effectively communicate the value propositions of our products/services. Achieve Sales Targets:Meet or exceed monthly, quarterly, and annual sales targets. Proactively track and report on sales metrics and progress towar...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in written & verbal communication. Good call handling skills. Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, ...

About The Role Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.In a Marketing Operations job profile, responsibilities include managing and optimizing marketing processes and systems. This invol...

About The Role Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model t...

About The Role Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model t...

About The Role Skill required: Reinsurance - Collections Processing Designation: Delivery Lead Manager Qualifications: BCom/Bachelor??s degree with Finance specialization Years of Experience: 13 to 18 years Language - Ability: English(Domestic) - Proficient What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changin...

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Build and maintain relationships with clients and candidates for successful placements. Conduct interviews and assessments to identify the best candidates. Manage job postings and advertisements on various platforms. Collaborate with internal teams to ensure seamless recruitment processes. Analyze recruitment metrics to optimize hiring efforts. Job Requirements Proven experience in recruitment or a related field, with a minimum of 2 years of experience. Strong knowledge of international recruitment practices and trends. Excellent communication, interpersonal, and negotiation skills. Ability...

Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to boost performance and customer satisfaction. Lead and motivate a team of professionals to achieve operational excellence. Collaborate with cross-functional teams to align with business objectives. Analyze operational data to identify trends and areas for improvement. Implement quality control measures to maintain high standards. Job Requirements Proven experience in operations management, preferably in a similar industry. Strong leadership and communication skills, with the ability to motivate and guide teams. Excellent problem-solving and analytic...

Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement process improvements to increase operational effectiveness. Collaborate with cross-functional teams to achieve business objectives. Analyze operational data to identify trends and areas for improvement. Implement and maintain quality control measures to ensure high standards. Lead and motivate a team of operations staff to achieve their goals. Job Requirements Proven experience in operations management or a related field. Strong leadership and management skills, with the ability to motivate teams. Excellent analytical and problem-solving skills, with attention to detail. ...

About Rentokil PCI About the Role: The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required. Keeps customers informed about the progress of their complaints and provides timely answers and solutions. Analyzes complaint...

At Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, le...

Monitor, evaluate, and audit processes, products, or services to ensure compliance with defined quality standards, internal policies, and regulatory requirements, while identifying gaps, risks, and areas of improvement through detailed analysis. Develop, review, and implement quality assurance frameworks, standard operating procedures (SOPs), checklists, and quality metrics to ensure consistent performance and adherence to organizational benchmarks. Conduct root cause analysis for quality issues, defects, or customer complaints, prepare detailed reports, and collaborate with cross-functional teams to implement corrective and preventive actions. Analyze data trends, quality scores, and perfor...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degr...

Job Description Responsible for research in simulation of human intelligence processes by machines including learning, reasoning, and self-correction Designs advanced Artificial Intelligence (AI) algorithms to solve critical business challenges Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates Executes specialized projects and activities and typically works according to set principles Usually generates and initiates own workload and doesn''t need instructions or guidelines Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product Positio...

General Finance Management is responsible for the day-to-day financial activities of the organization including: Controlling its financial resources and ensuring that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards Financial analysis and reporting, taxation, insurance, credit control, accounts payable and receivable, inventory and costs control, and budgeting and forecasting Analyzing the organization''s revenues, liabilities, credit conditions, and other financial indicators to forecast it''s short, medium, and long-term cash flow position Evaluating and recommending investments and other financial instruments to meet cash flo...

What you'll do As a Markets Data Management Associate, youll be supervising a team who facilitate reference data requests, on-boarding, off-boarding and the in-life cycle events of our customers. In order to inspire and educate your team, youll seek out opportunities to engage with new and existing functions and learn new skills. Well look to you to maintain an in-depth understanding of the end-to-end customer lifecycle to identify opportunities for optimisation and to provide an excellent customer experience. Youll also be: Analysing and interpreting the volume trend and pattern to support management in making the right decisions Monitoring and managing service standards through performance...

About The Role : Job Profile Summary Plans, develops, and manages the organizations Customer Identity and Access Management (CIAM) solutions, ensuring secure, seamless, and scalable identity experiences for UPS customers. Aligns CIAM strategies with business needs through continual enhancements and adoption of modern identity technologies. About The Role Designs and implements CIAM architectures that deliver secure authentication, authorization, and identity lifecycle management for external customers. Ensures technical excellence and smooth integration of CIAM solutions across UPS platforms. Analyzes business requirements, security constraints, and compliance needs to recommend optimal iden...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Job Summary The role will be required to align the strategic vision for IP Search and Analytics with IP Operations and ensure operational delivery of services including: Establishing the future state operating model for Search and Analytics Leading the Search and Analytics function in US, EMEA, APAC and India Managing $14m in budget costs and 275+ headcount Driving Clarivates IP Search and Analytics delivery capabilities to surpass customer satisfaction and retention while delivering improved margins and profitability Align and influence IP Search and Analytics growth, customer service and product strategy to the wider IP Operations strategy. A strong leadership experience that will enable a...

As an Interior Designer, you should have excellent creative thinking skills and be able to create Modular designs based on conversations with a client. You should be confident communicating regularly with clients in order to assess their needs and be able to adjust a given approach based on feedback. You should maintain familiarity with the Interior Design landscape and trends in order to provide the best idea for the client. Roles and Responsibilities To own the Sales funnel & drive Sales Closure. To own Customer Experience during a project. To lead and own quality & accuracy of design deliverables. To own an end to end Project lifecycle.

Roles and Responsibility Manage and oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to improve operational performance and customer satisfaction. Lead and motivate a team of professionals to achieve their goals. Analyze data and metrics to identify areas for improvement and optimize processes. Collaborate with cross-functional teams to achieve business objectives. Ensure compliance with company policies and procedures. Job Requirements Proven experience as a Team Leader in a BPO/Call Centre environment. Strong knowledge of operational management and leadership principles. Excellent communication, interpersonal, and problem-solving skills. Abil...

About The Role Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services. Primary Skills Our Ideal Candidate Key accountabilities and responsibilities include: ?¢ Service Delivery management ?¢ P&L accountability ?¢ Manage People and performance ?¢ Client satisfaction ?¢ Client relationship (at a Delivery level) ?¢ Account business planning and strategy (E2 and above) ?¢ Financial performance (Contribution Margin) ?¢ Transformation & Industrialised Innovation ?¢ Supporting Growth ?¢ Contract Compliance ?¢ Acts as a single point of contact for the client organization in troubleshoot...

Here is how, through this exciting role, YOU will contribute to BMC''s and your own success: Collaborate with business partners to understand purchasing requirements across multiple categories (e.g., IT, Marketing, Facilities, HR Services, Travel, Events). Source and evaluate suppliers, negotiate contracts, and administer purchasing agreements for assigned categories. Analyze spend data and market trends to support competitive pricing and cost optimization. Support contract management activities, including renewals, compliance checks, and documentation (e.g., NDAs, DPAs, MSA, SOW). Monitor supplier performance and report on service levels, compliance, and risk. Assist in the implementation o...

Your Impact: As Product Manager - Optical Networking, you will drive Cisco??s next-generation optical networking innovations You will bridge advanced technology with customer-centric solutions, focusing on delivering scalable, high-performance optical connectivity for cloud, AI and service provider networks Key responsibilities include: Defining and executing the product roadmap for optical networking solutions? Partnering with engineering, sales, marketing, and other cross-functional teams to accelerate product development and market adoption Collaborating closely with customers and industry leaders to capture insights, anticipate market trends, and align solutions with evolving demands Lea...