5186 Customer Experience Jobs - Page 2

Job Title: Customer success engineer Location: Bangalore (On-site/Hybrid; full-time) About Locus : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform . Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Are you a customer support champion who is passionate about bringing value to customers needsDo you believe you could enhance our customer experience to deliver delightful experiencesDo you believe you can be the voice of the customer and communicate customer feedback to the management teamIf you re answering yes, you are the person we are looking for. Roles and Responsibilities: Interacting with customers using email services to resolve complex support and various other account management functions. Communicate complex technical topics in clearly understandable written and spoken English with customers over tickets, calls, etc Troubleshoot and help solve inbound customer inquiries, while providing exceptional service experiences along the way. Become an expert on the Locus platform and help educate customers on best practices. Investigate & escalate any critical issues to relevant stakeholders across the organisation Work closely with the Customer Success team to keep them informed of all important customer interactions Contribute to our Help Centre articles and curate existing content to ensure customers are aware and have access to self-serve content Analyze. You will analyze SLAs, response times, and open tickets and apply your findings to develop an effective and workable framework for managing and improving customer support. Strategize. You will provide data and reporting of KPIs and trends on an ad-hoc, weekly, and monthly basis. You will develop and improve the ticket processes to ensure free-flowing resolution, escalation, and information within the organization. Execute on team initiatives to improve internal processes and our customer experience as a whole. Who would fit the role 2-4 years in a customer-facing product support business. Must be fluent in reading, writing, and speaking English Must have excellent knowledge of business writing, grammar, and mechanics used in speaking and writing with customers and co-workers Demonstrable problem-solving and troubleshooting skills, logical thought process. Good technical aptitude to ramp up on technical and business concepts. Good to have an understanding of SaaS products or the logistics tech industry. Should know how to work on Excel Supporting clients 24/7, thus hours of work may vary Experience working with REST APIs, AWS, NewRelic, Postman Experience working with Freshdesk/Ticketing tool is a plus Should be comfortable working under night shifts, and during weekends, as the role requires working under the North America timezone Knowing the Spanish language is a plus What you should look forward to: At Locus, every member is an owner and a leader, no matter which team or Function they represent. We believe that you are excited about the potential to make an impact in Last mile deliveries through technology and the prospect of creating a legacy that outlasts you! The biggest joy of working at Locus, for all of us, comes from the opportunity to create value each day, and experience autonomy in all we do.

About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. The role requires over 10 years of experience in customer experience, service delivery, or client servicing, preferably with a strong background in travel and hospitality. As the final escalation point for unresolved concierge requests, this individual will ensure timely, accurate, and empathetic resolutions while maintaining the highest standards of service. Roles And Responsibilities Client Case Resolution & Escalation Management o Act as the final decision-maker for all unresolved client concerns, with a focus on accuracy, ownership, and professionalism. o Proactively work with internal and external teams to close cases swiftly and satisfactorily. Client Engagement & Representation o Represent R360 in direct interactions with high-value clients, ensuring their expectations are managed and met effectively. o Deliver personalized support that reinforces trust and long-term relationship value. Stakeholder Collaboration o Work closely with cross-functional teams including Travel, Vendor Management, Technology, and Client Experience to facilitate fast and effective resolutions. o Coordinate with banking partners to maintain alignment on service protocols and standards. Process Ownership & SOP Management o Identify systemic issues and drive process improvements to reduce repeat complaints and enhance operational efficiency. o Develop and maintain SOPs to ensure consistent, high-quality service delivery. o Lead knowledge sharing and training interventions where needed. Reporting & Governance o Maintain detailed trackers and dashboards for escalations, SLAs, resolution timelines, and case types. o Analyze data to surface trends, identify bottlenecks, and suggest corrective actions. o Present key insights in internal reviews and stakeholder meetings. What should you have At least 10 years of experience in client service, service operations, or customer experience roles. Strong domain knowledge of the travel ecosystem, including flights, hotels, and itinerary planning. Proven ability to manage escalations from high-value customers and deliver resolutions under pressure. Strong communication, problem-solving, and collaboration skills. Experience working with multiple internal and external stakeholders to drive issue resolution. Proficiency in tracking tools, reporting systems, and case management platforms.

WHAT WE DO MATTERS: At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success. ABOUT THE ROLE AND OUR TEAM: Field sales experience is a must! Venue sales team will work on the assigned targets and make sure to help the business in growth. You will be engaged in the consultative selling pitch with the capability to handle clients. RESPONSIBILITIES: Managing the full lifecycle sales process to include qualifying, pitching, and closing with a focus on new business growth and creating a positive and productive customer experience Growing assigned region by consistently hitting monthly sales quotas and successfully manage a sales pipeline from start to finish Prospecting and identifying decision makers by making cold and warm calls Using a highly-consultative sales approach to promote WeddingWire products SUCCESSFUL CANDIDATES HAVE: Educational Qualification: Any Bachelor s Degree Work Experience: 2-6 Years of Experience Must Have- Field Sales Experience Good communication skills (A good listener) Solution Selling High confidence in managing customer quoting & contracts Strong customer-facing acumen and communication skills Excellent organizational skills At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team. WHAT YOU LOVE ABOUT US: We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the office . We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people. . It s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. . For . For roles not eligible for in-office expectations , we support connection through virtual collaboration and intentional gatherings. To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C. -- US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Privacy Notice: TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy . If you wish to file a complaint, you may contact the competent data protection authority.

To work in a senior role in the team, take on extra responsibilities like Checking, Authorising, Training, Error analysis, root cause analysis, suggest solutions to improvise the quality of the team along with contributing to the daily production in the team. Key Accountabilities and main responsibilities Strategic Focus To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals. Operational Management Suggest and identify process improvements/ process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business Complete mandatory training by the required due date. To create & up keep Business Process Manuals & Make training manuals. To work as a Subject Matter expert in the team. To ensure the quality and productivity of ones/ self-production exceeds expectations. People Leadership To be a mentor to the new joiners or colleagues who need assistance. Work collaboratively across the firm to achieve the Goals of the team / company Governance & Risk To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps. Experience & Personal Attributes Good knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage. Effective communication skills, both written and verbal Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously Demonstrates good teamwork ethics, showing willingness to assist peers and take on additional tasks Able to maintain a high degree of accuracy and attention to detail Actively seeks out self-improvement, professional development opportunities and feedback Ability to work on tight deadlines and follow processes Basic understanding of relevant industry knowledge and commercial impacts Takes ownership of role, responsibilities, and understands the impact on the wider team Willingness to work in Rotational Shifts Should have a can do mentality.

Premier Research is looking for a Associate Data Manager - FS (4 month fixed-term contract) to join our Functional Services Provider (FSP) team. You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success. We are Built for You. We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires. We are Built by You. Your ideas influence the way we work, and your voice matters here. We are Built with You. As an essential part of our team, you help us deliver the medical innovation that patients are desperate for. Together, we are Built for Biotech . Join us and build your future here. What we are searching for: Assists in preparing clean databases by performing a review of clinical trial data through the CDMS or external data listings to ensure all captured data follows the rules outlined by the protocol and Data Management Plan Provide input to and review of Data Management Plans in support of clinical study deliverables Generates queries to appropriate internal or external personnel (e.g. - investigational sites, vendors, Clinical Research Associates, and client representatives) to resolve problematic data identified during every aspect of the data management process Reviews responses to queries for appropriateness, resolves any discrepancies, and modifies the database accordingly Supports the development of CRFs and edit check specifications per protocol and participates in user acceptance testing of CRFs and associated edit check specifications as required Assists in the user acceptance testing for study-specific data listings ensuring data output adheres with requirements Prepares and maintains documentation related to CRF, edit check, and data listing testing including initial testing and follow-up testing to ensure that the changes have been made, as required What we are searching for: Bachelor degree, or international equivalent from an accredited institution, preferably in a technical, clinical, or health-related field], or equivalent combination of education, training and experience 3 to 5 years of practical experience using commercial clinical data management systems and/or EDC products (eg - Oracle RDC / Inform, Medidata Rave, DataLabs, etc). Alternately, must have proven experience in all primary job functions. Demonstrates excellent English verbal and written communication skills Excellent computer skills in a Microsoft Windows environment including proficiency in the Microsoft Office Suite of tools (eg - Outlook, Work, Excel, etc) Proven ability to drive a successful customer experience through positive customer interactions, provision of quality and timely deliverables, and task ownership Strong analytical and organization skills, able to work independently and manage multiple projects simultaneously in a fast-paced environment with changing priorities

Inside Sales Executives -Mumbai ( Santacruz) Opening: 1 Nos. Job ID: 113695 Employment Type: Full Time Reference: Work Experience: 1.0 Year(s) To 3.0 Year(s) CTC Salary: 4.20 LPA TO 5.50 LPA Function: Sales / BD Industry: Education / Teaching / Training / E-Learning / EdTech Location: Mumbai Posted On: 28th Jul, 2025 Share On WhatsApp Share LinkedIn Share Facebook Share Twitter Job Description: As a Domestic Inside Sales Executive , you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you ll be part of a high-energy team that drives the company s primary revenue engine. Key Responsibilities: Lead Engagement & Conversion : Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses. Upsell & Cross-Sell: Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets. Product Mastery: Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches. Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting. Customer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed. Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys. Must-Have Qualifications Fluent English & Hindi ; clear, engaging phone presence. 1 3 years experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). Proven record of hitting monthly revenue / conversion targets. Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm). Proficient with CRMs, spreadsheets, and virtual meeting tools. High empathy, consultative mindset, and strong objection-handling skills. Experience in the EdTech sector is a significant plus. Nice-to-Have Familiarity with early-years education or parenting products. Exposure to outbound call campaigns or dialer systems. Knowledge of upsell/cross-sell frameworks and data-driven selling. Key Skills : Inside Sales Executives Sales Councilar

To oversee daily operations of restaurant, exceptional customer service, maintaining high standards of food quality, hygiene, managing staff effectively, ensuring profitability, hospitality, business acumen to ensure a seamless dining.

Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experiences for the new age travellers breaking away from the traditional packaged tours model, Why work with Pickyourtrail The most obvious question is on the industry The travel Industry has been the worst hit in the Pandemic We strongly believe that with the vaccination percentages and overall understanding of the disease the worst is behind us The next 1224 months is a watershed moment in the travel industry and more so in the Leisure vertical The huge pent up demand is real look around and almost every 2nd person you come across wants to take a break By joining any travel company, you are buying a shot at an accelerated career growth over the next few years! Pickyourtrail is one of the very few travel startups that have survived the pandemic We have not only survived but also increased our product portfolio to now include Domestic Staycations, Global markets (Dubai and USA in addition to our India outbound market Despite the tough circumstances surrounding the pandemic we have managed to maintain and in fact grow our glass door rating to 4 2 on 5, If you are coming in with meaningful work experience, Pickyourtrail oers you 3 key benefits Clear strategy and Roadmap Even the pandemic didnt get us to pivot :) At Pickyourtrail, you are assured of an environment which is stable with respect to overarching goals This gives you a stable base to experiment and drive towards the desired end state We shy away from randomisations and strive towards a well drawn down quarter operating plan to ensure that all teams across Revenue Design Marketing Engg Operations Product are aligned, High Impact Opportunity We believe that leisure travel is where online meetings were in feb 2020 waiting to explode There could be no beer time to leverage your past experience to help the organization grow faster towards the desired outcomes, No Cap to Earning Potential As the saying goes, more the merrier At Pickyourtrail, rewards are unlimited Higher the happiness you bring on to our customers by planning a meaningful vacation, higher the rewards the company would extend, B2C Product company: Every fresher dreams of working in a product company and here you will get to work with the best b2c product based company in namma Madurai Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly, Key Responsibilities 1 On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience, Proactively communicate with clients to ensure their needs and expectations are met, 2 Problem Resolution Address and resolve any issues or concerns that may arise during the trip promptly and efficiently, Collaborate with relevant stakeholders to find swift and effective solutions, 3 Destination Knowledge Demonstrate an in-depth understanding of travel destinations, local attractions, and cultural nuances, Provide recommendations and assistance with activities, dining, and local experiences, 4 Emergency Response Be available for clients in case of emergencies, providing guidance and support as needed, Collaborate with emergency services and local contacts to ensure the safety and well-being of clients, 5 Client Satisfaction Monitor client feedback and satisfaction levels during the trip, Proactively seek opportunities to enhance the client experience and exceed expectations, 6 Logistics Coordination Assist with any logistical challenges, including transportation, accommodation, and activity reservations, Coordinate with internal teams to ensure seamless execution of travel plans Qualifications Excellent communication and interpersonal skills, Strong problem-solving abilities and the ability to remain calm under pressure, Ability to comprehend and act swiftly in situations, Open to working on rotational shifts (including night shifts) Note : Language Hindi and English (mandatory) Perks And Benefits Start-up Culture Medical Insurance of Rs 3L that covers you and your immediate dependents, Allowances are applicable for Shifts, (PS The CTC will be fixed with additional allowances) Show

Are you passionate about driving innovation and creating seamless customer experiences with Thomson Reuters, a global leader in information solutionsJoin our team! In this dynamic role as a Product Manager, you will be instrumental in transforming our business by collaborating with product managers, operations, and technology teams to enhance customer experience. Your focus will be on identifying opportunities for process efficiencies through standardization and simplification, helping to define and implement future state processes that align with our strategic goals. Your efforts will support the development and enhancement of systems and technologies, ultimately contributing to a high-performing, world-class sales and service capability. Shift Timing - 2:00 PM - 11:00 PMHybrid Work ModelWork from Office Twice a week About the Role: In this opportunity as Product Manager, you will: Lead Change Management: Drive improvements in business operations by enhancing processes and managing change to boost performance. Product Owner Role: Take charge of the Order Management & Subscriptions within the Order to Cash process. Manage the backlog, roadmap, and prioritize tasks with development teams. Order Management Expertise: Possess a solid understanding of end-to-end order management processes and related systems. Project Management: Have extensive experience in project management, particularly with Agile-SCRUM, and a good grasp of other methodologies like Waterfall. Project Oversight: Manage new procedures and organizational changes, ensuring successful implementation and testing coordination. Business Requirements: Collect and document business requirements for changes in organization, processes, technology, and information. Performance Metrics: Develop and use performance metrics to recommend improvements. Process Mapping: Maintain clear and efficient process maps and information flows. User Stories & Process Flows: Create user stories and future process flows to support custom solution design and development in SCRUM implementations. About You: Youre a fit for the role of Product Manager if your background includes: Proven Experience: 10+ years of experience in Order to Cash/ Order Management process. Good understanding of E2E order management processes and the system involved throughout. Strong Communication Skills: Ability to articulate ideas clearly and listen effectively to stakeholders. Collaboration Expertise: Proven ability to work collaboratively across diverse teams and functions. Agile Development Familiarity: Experience with agile development methodologies and practices. Time Management Skills: Excellent multitasking and prioritization abilities to manage competing priorities. Critical Thinking and Problem Solving: Demonstrated ability to think critically and solve complex problems efficiently. Technical Acumen: Familiarity with SAP and other technology tools, with the capability to prototype solutions and address technical challenges. Innovative Mindset: Curiosity and innovation in approaching challenges and developing effective solutions. Effective Decision-Making: Confidently make and defend decisions to create better future state experiences. Listening and Translation Skills: Strong listening skills with the ability to translate business needs into actionable requirements. #LI-OE1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

The Product Manager is responsible for features and functions on new or legacy products and services. They are a key contributor to the planning process and drive execution in partnership with their engineering teams. The PM works closely with design, engineering, marketing, and various cross-functional teams to bring our products and their key features to life often serving as the customer voice, defining requirements, and prioritizing trade-offs within a scrum team. The PM will flex between key aspects of the role from strategic thinking, customer discovery and needs assessment, to tactical execution and may spend more or less time in each of those areas depending on where their product is in its lifecycle. This role requires someone to be highly analytical and have a keen customer obsession while balancing trade-offs and competing needs. They must be prepared to create or provide significant contributions to a compelling product roadmap using insights and data to drive decision making, while also able to write clear and concise product requirements that fully capture the vision of their products while considering the end-to-end customer experience. About the Role As a Product Manager, you will: Develop strong product intuition by interpreting and assessing customer problems, business[ needs and opportunities and offering potential solutions with a moderate level of guidance and direction. Build world class capabilities and products by creating a vision for product and maintaining the product roadmap and partnering closely with dev team and UX to execute the roadmap and deliver efficiently. This includes serving as the customer voice for the engineering teams, prioritizing the product backlog based on customer and business value, and using metrics to monitor and measure progress. Demonstrate leadership by taking extreme ownership for a feature/product, its performance and reliability, and delighting our clients with a positive experience. You will show that you can learn from your experiences, recover from setbacks, and effectively evangelize the product vision to colleagues. In order to be successful in achieving these goals, you will be: Curious & Innovative, starting with an obsession for our customers problems and needs and then working closely with customers, partners, and other Thomson Reuters colleagues to solve them in unique ways Agile with a strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines, unafraid of failure An effective communicator who projects confidence and communicates concisely and clearly to management, peers, customers and partners About you Successful Product Manager candidates will exhibit and show the aspiration to further develop the following skills: Problem-solving, Leadership, Technical, Design Thinking, Cross-functional collaboration, Communication, Effective Execution Bachelors degree in Business, Accounting or Computer Science preferred or equivalent experience 5+ years of Product management experience Tax and accounting understanding is a plus Ideally an accountant with experience in existing tax or accounting products working as BA, or a senior BA / Product Owner with experience working in tax or accounting products. #LI-NR1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Order Support Specialist The Global Order Fulfillment team supports all aspects of order management for the Legal business. The role will be responsible for supporting projects to improve our customer experience metrics as well as providing analysis and reporting on various business metrics including accounts receivable aging, project profitability, billing compliance, revenue backlog, and operational performance metrics such as lead time, cost per order, average handle time, etc. This position will also provide support to sales operations by developing dashboards and reports related to pipeline health, win rates, deal sizes, sales cycle times, quota attainment percentage, etc. About the Role In this opportunity as Order Support Specialist, you will: Manage multiple internal and external stakeholders to ensure that orders are processed accurately and in a timely manner. Work closely with sales teams to understand their needs and priorities. Provide regular updates to leadership on key initiatives and milestones. Collaborate with cross-functional teams to resolve issues and implement improvements. Analyze data to identify trends and opportunities for improvement. Develop reports and dashboards to track progress and communicate results effectively. Monitor KPIs and take corrective action when necessary. Contribute to strategic planning and project management efforts. Stay abreast of industry developments and best practices. Assist in developing training materials and processes. About You You're a fit for the role of Order Support Specialist if your background includes Bachelors degree or equivalent work experience required. Minimum 1 year of relevant work experience preferred. Proven ability to manage complex projects and priorities simultaneously. Excellent communication and interpersonal skills. Ability to collaborate effectively across different departments and levels of the organization. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Knowledge of CRM systems and order management software preferred. Demonstrated success working in a fast-paced environment. Adaptable to changing circumstances and willing to learn new technologies quickly #LI-SS3 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation . Learn more on how to protect yourself from fraudulent job postings . More information about Thomson Reuters can be found on

ruturaj enterprises is looking for Customer Service Professional to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed Resolve customer issues, answering questions, and providing information to ensure a positive customer experience Document customer interactions and outcomes in a clear and concise manner Proactively identify and escalate issues to the appropriate department, as needed Collaborate with internal teams to provide the best possible customer experience Maintain a positive and professional demeanor at all times, even in difficult situations Excellent written and verbal communication skills Strong problem-solving and decision-making skills Ability to work well under pressure and handle difficult customer situations with empathy and professionalism

Supporting our clients on multiple industries including Consumer, Industrials, Telecom,Real Estate, Infrastructure, Healthcare, Metal Mining, Retail, Oil Gas, FIG, Services Preparingfinancial analysis including trading/ transaction comparable, operational/financial benchmarking, valuation analysis, etc. Preparing pitch books, Information memorandum (IMs), industry research, deals peersscreening, company profiles and company focused discussion documents related tovarious industries. Meeting project timelines and quality of deliverables in a manner to ensure high clientsatisfaction Conductingquality control check of the outgoing reports / packs Engagingclient independently on calls and e-mails Scoping the new projects, structuring deliverables/new research products Producinghigh quality informative and visually appealing presentations and deck Demonstratingstrength and experience in client / requester relationship building andmanagement, information / knowledge needs assessment Preferred Candidate profile- MBA/CFA/ CA with 4-6 years of experience in the Investment banking space Experienceof working Investment banking projects, including Financial Benchmarking,Trading Transaction Comps, Modelling Sanity , Pitch book / IM support andcompany profiles. Macro-economicand industry overviews with experience working across various industries. Target identification, Trading and Transaction comps o Benchmarking, Ratio analysis. Should be able to work independently, with minimal guidance and support. Prior experience in handling clients directly through calls / mails. Excellentwritten and spoken communication skills . Shouldbe well versed with MS Office suite specially Microsoft Excel, Word, and PowerPoint . Workingknowledge of database such as Bloomberg, CapitalIQ, Factset, Thomson, etc

JOB DESCRIPTION POSITION: Inbound Member Services Consultant REPORTING TO: Member Services Manager LOCATION: Gurgaon, India JOB PURPOSE The objective of the Member Services team is to ensure our member-first strategy is lived through consistent delivery of service in accordance with the Heartiest principles, putting the member at the heart of decision making, having a solution-driven approach and wherever possible, one call resolution. The Member Services consultant role is responsible for assisting Accor Plus members by delivering exceptional service in accordance with our company values & Heartiest principles. Member Services Consultants will be required to interact with members and leads across our omni channel presence this included but it is not limited to voice, live chat, email/webform and social media. Member Services Consultants will assist Members with a range of queries relating to Accor Plus, Accor hotels, Accor Live Limitless; including but not limited to; product knowledge, benefits of the Accor Plus loyalty programs, general enquiries, concerns and complaints, and requests about the product. KEY INTERACTIONS Internal Director of Member Services Member Services Team Leaders Program offices External Accor Plus members Accor hotels guests Accor Live Limitless Accor members Accor hotels team members Prospective members KEY RESPONSIBILITIES Providing a consistent level of service in accordance with Heartiest principles & company values to our members on every interaction with every member/guest that exceeds our members expectations Responding to member queries via phone, email, Live Chat or Social Media in accordance with standard operating procedures Identifying and assessing member needs to achieve member satisfaction Achieve and exceed KPIs on a monthly basis including CSAT, productivity and sales metrics Resolution of member queries and complaints Generate sales leads through referrals that develop into memberships Developing written content for internal and customer facing knowledge bases PROFILE Experience Experience in a contact center, hospitality or customer facing environment (preferred) Previous experience in an omni channel customer service role is preferred: Live Chat, Voice, Email, Webform & Social Media Capabilities Rapport building skills Exceptional customer skills agnostic of channel Highly developed interpersonal skills including verbal communication, listening and problem-solving skills Ability to use active listening skills, to think quickly and laterally to generate ideas and alternative solutions to problems Attention to detail Objection and complaint resolution abilities Resilience with the ability to work and remain calm in a high-volume case environment Effective time management skills to schedule time for assigned tasks set by management Intermediate computer literacy skills including G Suite Positive mental attitude Professional approach to job with high work ethic EMPLOYEE ACKNOWLEDGEMENT By signing this document, the employee confirms his or her knowledge of the content. This job description is not exhaustive and will evolve as Accor Plus organizational needs change I agree to perform the duties as set out in the above job description and will carry out those duties to the performance standards required. Employee Signature: Date:

Responsibilities of the candidates: Create a team of 50-60 Pickup and Delivery Partners. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis Improve and maintain promised delivery times for better customer experience Conduct classroom/field training at an individual level for better customer experience Conduct regular field audits for better compliance among Pickup and Delivery Partners Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas Ensure excellent customer experience by solving order level escalations. Requirements: Both Male and Female can apply. Minimum Qualification:Graduation Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers Should be willing to travel within the city. Should be available to work on Weekends. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel.

RL - Wheels:Sales Manager - Used Car About the Business Group The Auto Loan department is a part of Retail Lending business of the bank which offers Auto Loans to all categories of customers Pan India. About the Role Sales Manager is part of the Bank s frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new Auto loans Customers and explore additional funding avenues for existing AUTO customers. They have to source Auto business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee. Details of the Role Department Retail Lending Grade AM/ DM/ M/ SM Sub-Department RL- Wheels Reporting (Business) M/ SM/ AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible to ensure achievement of volume targets of Used car loans Business channel mix, yield and fee with higher throughput from each off roll resource Audit, Compliance, and Risk Management Responsible for driving PDD collection and ensuring that thresholds are not breached Ensure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points Sales and Channel Development Meet existing Auto customers to understand their repeat funding requirement and onboard New to Bank Auto customers to drive volumes Responsible for ensuring end-to-end processing of cases by liaising with cross functional departments Establish relationships and enhance engagement with branches and channel partners Each relationship to be pitched with liability relationship and getting SI from existing and opening of new accounts Adoption of Siddhi Application to enhance efficiency in Sales Team Improve contribution of PSL in portfolio Customer Experience Oversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight. Make Axis Bank the financier of first choice by ensuring best in class TAT Responsible to increase customer retention and engagement to improve Net Promoter Score and customer satisfaction. Collaboration and People Priorities Ensure minimum RO attrition by providing timely guidance Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Qualifications: Graduation/post-graduation from a recognized institute 0-2 years of work experience (secured loans preferred) Role Proficiencies Strong sales orientation Adept at communication (English and local language) and interpersonal skills Proficiency in managing clients, partner relationships, diverse stakeholders and channels Ability to align with objectives and new initiatives of the bank Skill in managing team efficiently and productively Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset

Fleet Manager Job Description: Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiencies assigned at an individual level. Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/ field training at individual level for better customer experience. Conduct regular field audits for better compliance among Pickup & Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup & Delivery Partners during emergencies and exigencies. Desired Candidate: Prior experience in process design and operations implementation. 2-8 years of experience in managing blue collared workers. Should have a bike and be willing to travel within the city Should be available to work on Weekends Knowledge on supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages. The candidate should have entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of service.

Amazon is looking for motivated individuals for the profile of Transportation Representative for its Amazon Freight team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavour, we are looking for dynamic, self-starting and entrepreneurial individuals who will organize, execute and deliver key features for Amazon Freight. You will work closely with internal stakeholders including Fulfillment Centers, S&OP, Finance, Product & Technology and external stakeholders like customers and carriers. Your role will involve managing key metrics, support continuous improvement initiatives while working in a dynamic network. A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers Good comprehension skills ability to clearly understand and state the issues customers present. Ability to concentrate follow customers issues without distraction to resolution. Work successfully in a team environment as well as independently. Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers. Good comprehension skills.

KEY RESPONSIBILITIES Will be responsible for meeting sales target through Bank s FOS. Will be responsible for maintaining relationships with all constituents in the Bank Branch Keeping accurate record of referrals received form all constituents in the bank branch. Shall adhere to agree TATs on first customer contact and follow-ups from the date of the lead being registered. Shall approach him/herself at least 5 new customers in the bank branch each day. Increasing bank s customer awareness about Life Insurance solutions and achieve the targeted penetration on cross sell within the branch s customer base. Drive effectively the Reward and recognition programs launched for the bank staff. Shall train the bank staff regularly on concepts in life insurance and new product introductions. MEASURES OF SUCCESS Achieving Business Target milestones AFYP / Blended premium, and no. of cases. Relationship with Bank Branch Manager Effective Lead generation and meet value / number targets JOB REQUIREMENTS MINIMUM/SPECIFIC EXPERIENCE Graduate in any discipline Fresher s are also eligible 1 to 2 yrs of overall exp. in sales with a minimum of 6 months work experience in the fields of Banca, Life insurance sales management, Retail bank distribution, and Channel Management and/or DSA relationship. About Max Life Insurance Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Companys website a t www.maxlifeinsurance.com We Stand for Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity." RA

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Fleet Manager Job Description: Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis Drive Pickup & Delivery Partners efficiencies assigned at an individual level. Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/ field training at individual level for better customer experience. Conduct regular field audits for better compliance among Pickup & Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup & Delivery Partners during emergencies and exigencies. Desired Candidate: Prior experience in process design and operations implementation. 2-8 years of experience in managing blue collared workers. Should have a bike and be willing to travel within the city Should be available to work on Weekends Knowledge on supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages. The candidate should have entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of service.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

Job Posting Title Program Manager ICX India EMPLOYEE ROLE Individual Contributor Location: Remote, India Shift: overlap of EMEA & NA The Opportunity: We are seeking a dynamic and experienced Program Manager to be a part of a team of the ICX team. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. The successful candidate will drive operational program rigor to ensure we meet timelines and achieve business success. This role requires aligning program needs with business outcomes in a collaborative environment. You will be a trusted partner to cross-functional teams, owning the execution of critical Adobe outcomes with value-based prioritization, clear expectations, and efficiency. You will lead all aspects of the program s health, drive progress, and confidently present insights to executives. We value curiosity, a passion for learning, and a growth mindset. If you are dedicated to achieving goals and have a passion for project management and operational excellence, we want to hear from you! What Youll Do: Operational Rigor: Drive a culture of excellence and accountability, ensuring all projects are delivered on time, within scope, and to the highest quality standards. Anticipates & Mitigate Risks: Goes beyond status reporting to drive issues to resolution by anticipating risks and developing risk mitigation strategies. Program Planning: Develops program plans that are unique to each initiative and understands dependencies across functions to optimize the overall system and deliver the highest quality offerings. Stakeholder Engagement: Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects. Strategic Alignment: Ensure projects and initiatives are aligned with the companys strategic objectives and business outcomes. Who You Are: Leader: Natural leader and facilitator, driven, organized, and meticulous. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints. Thought Partner: Demonstrates forward-thinking skills and the ability to be a strategic thought partner. Team Focused: Enjoys collaborating, learning, and empowering others, cultivating a positive work environment. Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear. Elegant: Pays attention to detail, ensuring well-designed and coherent efforts. Reliable: Develops a sense of reliability in outcomes, timelines, and goals. Quality-focused: Passionate about delivering high-quality, sustainable systems. Persistent: Creative in solving problems and overcoming roadblocks. What You Need to Succeed: Experience in a Program Management or similar environment with sound understanding of project management methodologies and industry-standard processes. Strong verbal, presentation, and written communication skills with the ability to advocate a course of action. Ability to drive process improvements and champion a culture of operational excellence. Strong analytical and problem-solving skills, with a self-starter attitude with a bias to action. Experience working across matrixed organizations to achieve common goals, initiatives, and drive growth. .

At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience, and improve brand equity and generate a positive return for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it. The Sales Go-To-Market (SGTM) role will sit squarely between the product teams who make our ad solutions, and the field teams who sell it. Given this role s unique position within the Ads org, s/he will help drive GTM strategy and organizational change when doing so results in clear benefits for our customers. As the IN Ads GTM Specialist, you will own and manage the GTM for Sales Strategy, Demand Generation, supporting new product launches, educating sellers/advertisers on product capabilities and features, and keeping a pulse on advertisers/industry to provide Closed Loop Feedback between product and sales. Own developing the GTM strategy for new ecommerce product and offerings. Along with working on driving key product related developments and goals. Create and drive strategic vision for your program through key documents and contribute to three-year plan press releases and FAQs. Act as the primary stakeholder in cross-functional initiatives to push change forward across Product, Sales and Services. Identify and provide the right metrics to measure success, providing meaningful feedback to the stakeholders through ownership of monthly organizational business reviews. Guide teams to develop and execute daily, weekly, and monthly action plans that increase adoption of strategic initiatives. Establish a partnership with senior business leaders to develop and lead strategy across multiple global sites. Effectively communicate the business strategy to all levels of the organization. Customize and deploy GTM strategies and sales plays for this vision, partner with Product Marketing on global Sales and Marketing narratives and help train teams where needed on deployment strategy. Experience working cross-functionally and with a wide range of employees with different skill sets Experience in sales Experience in operations, account management, or analytics 5+ years of sales experience Experience using data and metrics to drive improvements. Preferred: Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) Experience building high-velocity ad products Experience working in e-commerce

Amazon s Automated Inventory Management (AIM) team is looking for an experienced Sr Product Manager to conceptualize, articulate, and develop state of the art technology to understand and measure the shopping experience of every Amazon customer. AIM is part of Amazon s Supply Chain Optimization Technology (SCOT) organization, whose charter is to deliver the best possible customer experience while maximizing the return on our inventory investment, fulfillment assets, and transportation network in terms of long term free cash flow. We are never satisfied with the status quo and are convinced that there is always opportunity to innovate on behalf of customers. Unlike brick and mortar stores where it is challenging to capture customer interest in a product unless they actually purchase the item, e-commerce offers the unique advantage of capturing customer impressions even if they dont convert to sales. These impressions are a leading indicator of potential future demand and allow us to capture a comprehensive set of data points (eg. price, delivery speed) to understand what we showed the customer and the resultant customer behavior. Amazon uses impressions data to metricize and improve key performance indicators for customer experience like availability and promised delivery speed. The person in this role will own building the product suite to support various SCOT Tier 1 metrics that serve as a measure of customer experience and provide stakeholders across Amazon with deep insights to identify and resolve defects. These metrics answer questions like: Was Amazon in stock on an item when customers were viewing it? Was the inventory in a location from where it could be immediately picked, packed, and shipped out to the customer? If not, what was the root cause? You will have end-to-end ownership over availability outcomes, right from extracting insights from data, identifying opportunities for improvement, working with partner teams to deliver automated and scalable solutions, and providing regular performance/progress updates to stakeholders. You will also own associated performance goals, which are tracked at that highest levels of Amazons leadership. The products you build will have a worldwide user base, spanning across multiple organizations that play a role in Amazon s supply chain and the shopping experience we deliver to customer. You will own the process of first understanding what information is valuable to our internal customers and then working closely with our business intelligence, data engineering, and research science teams to deliver products that meet our customers needs in the long term. You will always be challenged to think several steps ahead so that the solutions you are building today will scale well with future growth and without adding excessive operational overhead. You will help define the product roadmap, serve as the voice of the customer, and champion your products across Amazon. You will work with worldwide retail category and supply chain operations teams, in-house scientists, other product managers, and software teams to define new features and products. You will analyze the potential customer and financial impacts, select the most promising ideas, prioritize them, and create a cohesive roadmap that makes the best use of available resources. You will also evangelize new features to our internal customers, working to accelerate feature adoption, track the realized impacts, and communicate results with senior leadership. This is a highly visible role and will require regular interaction and communication with senior leaders. You must have the experience and capability to prepare documentation for senior executives and align your roadmap with Amazon s strategic objectives. Excellent written and verbal communication skills are a necessity. Successful candidates should excel at diving into data in order to analyze problems and implement simple, long term solutions. You will have the opportunity to thrive in a highly collaborative, creative, analytical, and fast-paced environment oriented around building the world s most flexible and effective supply chain management technology. Work with internal customers to understand their use cases and their existing solutions. Drive requirements definition, UI design, feature development priority, and product adoption/effectiveness. Collaborate with your engineering and business teams to drive the product roadmaps. Define product strategy and vision, and own the product roadmap and related literature. Address bottlenecks, identify inefficiencies, anticipate and make tradeoffs; balance the business and customers needs versus technical constraints. Own granular auditing product solutions for business metrics to detect anomalies, drive automated defect repair and insight generation. Lead product development for new strategic initiatives. Own Business Requirement Documents, User Stories, Use Cases, and Product Strategy documents. Evaluate technical solutions with alternatives and decompose significantly complex problems into concise and effective technical propositions. Partner with multiple tech and product teams across multiple locations with varying sets of priorities to ensure a timely delivery of the solution. 5+ years of product or program management, product marketing, business development or technology experience Bachelors degree or equivalent Experience with feature delivery and tradeoffs of a product Experience in influencing senior leadership through data driven insights Demonstrated success in product ownership, including roadmap strategy development and end-to-end delivery Experience working across functional teams and senior stakeholders