13485 Customer Experience Jobs - Page 19

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills. Roles and Responsibility Manage and supervise a team of customer service representatives to ensure high-quality service delivery. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to achieve business objectives and goals. Provide coaching and mentoring to team members to help them develop their skills and career. En...

We are looking for a skilled Team Leader with 3 to 8 years of experience to lead our team in the BPO industry. The ideal candidate will have a strong background in Arabic language and excellent leadership skills. Roles and Responsibility Manage and supervise a team of customer service representatives to ensure high-quality service delivery. Develop and implement effective training programs to enhance team performance and productivity. Monitor and analyze customer feedback to identify areas for improvement and implement changes. Collaborate with other teams to achieve business objectives and goals. Provide coaching and mentoring to team members to help them develop their skills and career. En...

We are looking for a skilled Operations Manager with 8 to 14 years of experience to lead our team in delivering exceptional results. The ideal candidate will have a strong background in operations management and excellent leadership skills. Roles and Responsibility Develop and implement operational strategies to achieve business objectives. Manage and supervise a team of professionals to ensure efficient operations. Analyze operational data to identify areas for improvement and optimize processes. Collaborate with cross-functional teams to align with organizational goals. Ensure compliance with regulatory requirements and industry standards. Foster a culture of continuous improvement and exc...

We are looking for a skilled Learning Experience Leader with 4 to 10 years of experience to join our team at TASKUS INDIA PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in learning and development, with excellent leadership skills. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee performance. Lead cross-functional teams to design and deliver training programs. Conduct needs assessments to identify skill gaps and develop targeted solutions. Collaborate with stakeholders to align learning objectives with business goals. Evaluate the effectiveness of training programs and recommend imp...

We are looking for a skilled Learning Experience Leader with 4 to 10 years of experience to join our team at TASKUS INDIA PRIVATE LIMITED, located in [location to be specified]. The ideal candidate will have a strong background in learning and development, with excellent leadership skills. Roles and Responsibility Develop and implement comprehensive learning strategies to enhance employee performance. Lead cross-functional teams to design and deliver training programs. Conduct needs assessments to identify skill gaps and develop targeted solutions. Collaborate with stakeholders to align learning objectives with business goals. Evaluate the effectiveness of training programs and recommend imp...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Software Engineer - AI Solutions Taskus | Full-Time | About the job Join our AI Solutions team to build...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and main...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and main...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your dep...

As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/...

As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/...

Key Responsibilities: Translate data into human insights and stories which drive change in strategy and tactics. Analyze complex data sets to develop actionable insights that can drive impactful business decisions. Leverage story-telling skills to deliver insights that are clear, concise and actionable. Work with business partners to interpret analysis results with a focus on actionable next steps. Develop ad hoc reports that will lead to insights and analysis needed for the business. Work with the data visualization team in developing informative repeatable reporting, data monitoring, hygiene (e.g. validation) and other strategies that help uncover gaps, highlight relevant business trends a...

Position Summary The Process Excellence Senior Manager is a hands-on leader responsible for driving continuous improvement initiatives across the organization. You will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross-functional project teams to implement effective solutions. This role is crucial for fostering a culture of continuous improvement, increasing efficiency, reducing costs, and enhancing customer satisfaction. Key Responsibilities Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous i...

Position Summary The Process Excellence Senior Manager is a hands-on leader responsible for driving continuous improvement initiatives across the organization. You will use methodologies like Lean and Six Sigma to analyze existing workflows, identify opportunities for enhancement, and lead cross-functional project teams to implement effective solutions. This role is crucial for fostering a culture of continuous improvement, increasing efficiency, reducing costs, and enhancing customer satisfaction. Key Responsibilities Lead and manage a portfolio of process improvement projects from ideation through to completion using DMAIC (Define, Measure, Analyze, Improve, Control) and other continuous i...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst , you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all c...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst , you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all c...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

The main roles and responsibilities of a Real-Time Analyst (RTA) in Workforce Management (WFM) are to monitor, analyze, and adjust operations in real-time to ensure service level agreements (SLAs) are met. This includes monitoring call/queue volumes and agent availability, managing staffing adjustments, tracking agent adherence to schedules, and providing real-time reports to operations teams. The RTA acts as the first line of defense for operational efficiency, supporting agents and optimizing performance in the moment. Key responsibilities Real-time monitoring: Continuously track call/chat volumes, agent status (available, on-call, on break), and queue lengths to identify potential issues....

What its like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, its more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ea...

The Senior Workforce Manager will be responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels that meet business requirements. The role involves collaborating with operations, client services, and leadership teams to deliver accurate workforce strategies, drive efficiency, and support business growth. Key Responsibilities Lead the workforce management function, including capacity planning, forecasting, scheduling, and intraday management. Develop and implement workforce strategies aligned with business objectives and client requirements. Partner with Operations and Client Services to provide insights and recommendation...

Support daily operations by performing assigned tasks efficiently and accurately. Provide excellent service to customers, ensuring their satisfaction and resolving queries or complaints in a friendly manner. Assist in maintaining a clean, safe, and organized work environment. Work collaboratively with team members to achieve performance goals and meet deadlines. Follow company policies, procedures, and safety standards at all times. Communicate effectively with supervisors and peers, providing feedback and suggestions to improve processes. Assist in training new team members and sharing best practices. Adapt to changing priorities and handle multiple tasks in a fast-paced environment. Partic...

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing t...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to ...