5259 Customer Experience Jobs - Page 18

The role involves classroom teaching and facilitation of foundational subjects of User Experience Design. You will lead the academic delivery of UX Design programs at partnered universities and deliver programs like B.Design UX, M.Design UX, B.Tech UX, & BCA UX. Your responsibilities will include curriculum content creation, conducting workshops/Master classes in UX Design, Design Thinking, Customer Experience, Communication Design, and other relevant subject matters. You will mentor and prepare students for Internships and Placements. As part of the role, you are expected to adhere to Partnered University Norms of Examination, Evaluation, and other important academic administration. You will mentor students for live projects, assignments, provide personal guidance, and counseling. Additionally, you will extend offline personal support to students for feedback and doubt resolution, maintain class records, and other relevant academic data. Your responsibilities also include final student assessment, evaluating final scores/credit scores, and relevant submissions to the University. You will liaise with the Academic Head and Dean of the partnered University. The ideal candidate must be committed to the mission and values of the company, having a clear understanding of the organization's mission and values. It is essential to have a passion for facilitating learning and enabling students to navigate their learning journey. Demonstrating ethics and integrity in all aspects of the role, including relationships with students, colleagues, and external entities, is crucial. Effective communication skills, both oral and written, adapting communication approaches to the audience and message, while also actively listening to others, are key requirements for this position.,

As a Customer Service Specialist at RAS Media & Entertainment Pvt. Ltd., your primary responsibility will be to provide exceptional customer support to our clients. Located in Surat, this full-time on-site role demands a high level of professionalism and dedication towards ensuring customer satisfaction. Your daily tasks will revolve around managing phone calls, addressing customer queries and concerns, and resolving issues promptly. With a focus on maintaining a superior level of customer experience, your role will play a crucial part in our commitment to excellence. To excel in this role, you should possess strong customer support, customer service, and customer experience skills. Demonstrating proficiency in phone etiquette and customer satisfaction is essential. Your excellent communication and interpersonal skills will be vital in handling and resolving customer issues in a professional manner. While prior experience in the media and entertainment industry would be advantageous, it is not mandatory. However, a Bachelor's degree in Communications, Business Administration, or a related field will be beneficial in understanding the dynamics of our industry and effectively catering to our clients" needs. If you are passionate about delivering top-notch customer service, possess the necessary skills, and thrive in a fast-paced environment, we welcome you to join our team at RAS Media & Entertainment Pvt. Ltd.,

As a Warehouse Manager at APM Terminals, you will be responsible for overseeing the daily operations of a warehouse focused on direct-to-consumer distribution. Your role will involve ensuring seamless order fulfillment, maintaining inventory accuracy, and optimizing warehouse operations to meet customer satisfaction goals while upholding safety and compliance standards. Your Key Responsibilities will include overseeing all warehouse operations such as receiving, storage, order picking, packing, and shipping. You will be required to implement and refine processes to achieve daily order fulfillment targets. Additionally, you will be responsible for maintaining accurate inventory records through regular cycle counts and audits, collaborating with procurement and sales teams to forecast stock levels, and supervising, training, and motivating warehouse staff. Utilizing warehouse management systems (WMS) to track inventory and orders efficiently will be part of your responsibilities. You will need to ensure that the staff is well-trained on WMS and other relevant technology tools. Customer experience is a key focus area where you will be expected to ensure accurate order fulfillment, timely deliveries, and resolve any discrepancies promptly to maintain high customer satisfaction. Enforcing safety standards and compliance with regulations, local, and federal labor and health laws will be crucial. Monitoring and reporting key performance indicators (KPIs) such as order accuracy, delivery speed, and inventory turnover to identify areas for improvement will also be part of your role. To qualify for this position, a Bachelor's degree in supply chain management, business, or a related field is preferred. You should have over 10 years of experience managing a B2C or e-commerce warehouse, proficiency with WMS and inventory software, strong leadership, problem-solving skills, as well as excellent communication and organizational abilities. At APM Terminals, we are committed to supporting your needs during the application and hiring process. If you require any special assistance or accommodation to use our website, apply for a position, or perform a job, please reach out to us at accommodationrequests@maersk.com.,

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule with a preference for male candidates and US Shift timings. Ideal candidates should reside within 5-10 km from SEEPZ (MIDC). Your primary duties and responsibilities will include empathizing with the customer experience, prioritizing customer needs, handling complaints effectively within the stipulated TAT, and collaborating with cross-functional teams to provide solutions. You will be expected to be a strong advocate for customers, deliver excellent customer service, manage customer follow-ups, and drive sales and upselling. To excel in this role, you should have a minimum of 2 years of experience in high-velocity Customer Experience processes, with exposure to dealing with international customers. Familiarity with CRM systems, Microsoft applications, and basic understanding of eCommerce websites is preferred. Effective written communication skills, along with gems/jewelry knowledge, will be advantageous. Key requirements for this position include working 24*7 rotational shifts with rotational offs, handling voice, emails, chats, and social media interactions, and managing your own transportation as the company does not provide transport services. Graduates are preferred for this full-time role. Candidates are required to have a total of 4 years of experience, with specific experience in the Diamond Jewellery Industry (3 years), customer service (4 years), and upselling (2 years). Night shift availability is mandatory for this position. If you are willing to reliably commute or relocate to Mumbai, Maharashtra, and meet the specified experience and shift requirements, this opportunity may be suitable for you.,

You will be responsible for overseeing the total customer experience in the store, ensuring that visual and commercial curation aligns with global guidelines. It is crucial to maintain a positive representation of yourself and the brand during interactions with customers. Additionally, you must be proactive in recognizing your department's strengths, identifying commercial opportunities, and taking necessary actions to capitalize on them. Your role will involve establishing and analyzing sales and budget goals, devising plans to optimize results accordingly. You will also be expected to ensure that customer service is consistently provided across all store areas, empowering your team to actively promote and sell products to customers. If you are interested in this position, please share your resume at deepti@stap.co.in / ankita@stap.co.in or contact us at 9958006773.,

The Business Development Manager - Sales role at Apaart requires a dynamic and results-driven individual to lead a team of interior designers towards achieving monthly project targets. With a focus on sales strategy, customer experience, and team leadership, this high-impact position offers the opportunity to excel in the creative and dynamic world of interior design. Responsibilities include driving the entire sales funnel from lead engagement to project closure, ensuring consistent achievement of monthly project targets, coaching and supporting the design team to achieve individual goals, and enhancing the overall customer experience. The role also involves monitoring key metrics, optimizing conversion rates, and collaborating with cross-functional teams to deliver projects successfully. Ideal candidates should possess a Bachelor's degree in Architecture, Engineering, Commerce, or related fields, with an MBA being a strong advantage. A minimum of 2 years of experience in Business Development, Sales, or Growth, with at least 2 years in B2C Sales, preferably in home interiors, real estate, or lifestyle sectors, is required. Strong leadership skills, excellent communication, negotiation, and customer engagement abilities are essential. A passion for design, customer satisfaction, and creating beautiful spaces is highly valued. This is a full-time, permanent position offering benefits such as paid sick time and time off. The work schedule is during the day, and fluency in English is preferred. The work location is in person. If you are a motivated individual with a background in sales and a passion for interior design, this role at Apaart offers a unique opportunity to make an impact in a creative and customer-centric environment. Join us in transforming spaces and creating memorable experiences for our clients.,

As an intern at our company, Flyberry Gourmet, you will have the exciting opportunity to travel to retail stores across Andhra Pradesh and Telangana, with travel expenses covered. Your main responsibility will be to audit store layout, product placement, branding, and customer experience. You will document your findings through photos, checklists, and brief reports, ensuring that brand standards are met by coordinating with store teams. Any insights or deviations observed during your audits should be reported to the central team for follow-up. Flyberry Gourmet is an FMCG company specializing in healthy and guilt-free snacking. We are in a phase of growth, expanding our retail and in-store presence while also establishing an e-commerce platform. As part of our future plans, we aim to further develop our e-commerce platform and launch a direct-to-consumer (D2C) platform. Join us in this exciting journey and be a part of our dynamic team.,

As an experienced professional in the real estate industry, you will be responsible for developing and driving sales initiatives to achieve set goals by mentoring and motivating the sales team. Your role will also involve developing, enhancing, and implementing comprehensive sales strategies and other promotional activities for various projects to create new markets and achieve targeted sales. You will be expected to devise new and innovative selling and promotional techniques/schemes to stay ahead in the market. In this position, you will scan the market, identify opportunities for business growth, and prepare and implement growth plans accordingly. Your focus will be on delivering a positive customer experience to a distinguished client base while implementing a mechanism for the evaluation and categorization of channel partners. Regular analysis of sales trends will be necessary to come up with sales techniques that target the right market with the right tools. Your responsibilities will also include proposing and implementing sales promotion activities for the project, participating in negotiations, and bringing deals to a successful closure. To excel in this role, you should have a minimum of 8 years of experience in real estate direct sales and preferably possess skills in property development and real estate sales. The ideal candidate will have a strong network of industry contacts and relationships with key stakeholders. Proficiency in financial management, including budgeting, forecasting, and financial analysis, will be beneficial for this role. Additionally, you should demonstrate the ability to drive change and foster a culture of innovation and excellence within the organization.,

You will be joining RAS Media & Entertainment Pvt. Ltd., a Delhi-based production and casting house established in 2017. Our expertise lies in the creation of TV commercials, documentaries, short movies, fashion photography, feature films, and music albums. Our core focus is on translating your visions into reality, targeting specific niches to maximize returns. Upholding principles of integrity, trust, commitment, and superior work ethics, we have built a diverse portfolio encompassing TV Commercials, Feature Films, Documentaries, and Photography Campaigns. As a Customer Service Specialist based in Surat, your role will be full-time and on-site. Your primary responsibilities will revolve around managing customer support tasks, ensuring customer satisfaction, and delivering exceptional service. This will require you to handle phone calls, address customer queries and concerns, promptly resolve issues, and uphold a consistently high level of customer experience. To excel in this role, you should possess strong skills in Customer Support, Customer Service, and Customer Experience. Proficiency in Phone Etiquette and ensuring Customer Satisfaction are crucial aspects of this position. Effective communication and interpersonal abilities are key, along with the capacity to handle and resolve customer issues in a professional manner. Previous experience in the media and entertainment industry would be advantageous. A Bachelor's degree in Communications, Business Administration, or a related field is preferred.,

The Personal Financial Consultant role is accountable for remotely managing Premier non qualified customers. The role holder will develop , engage, retain and activate clients through the identification of customer needs and opportunities to create deeper and stickier relationships. The role is primarily aimed at managing the following aspirational goals. Relationship management of unmapped Premier customers Identifying and referring / fulfilling customer needs aided by analytics driven triggers Imparting a world class experience aligned to the customer promise, and Increasing wallet share through value build, transitioning customers up the client continuum Role responsibilities Deliver the proposition by providing a consistently excellent customer experience, a chieving the relevant contact standards and enhancing the client facing time for Customers Primary contact for Premier non-qualified non-named RM managed customers and providing banking services and wealth management support Act as a brand ambassador for HSBC, delivering an exceptional customer experience through identifying and fulfilling customer needs at first point of contact Provide an outstanding customer experience to HSBC clients, achieving the relevant contact standards and enhancing the client facing time for Customers Activate customers within their targeted segment/portfolio and generate NTB referrals Retain existing customers through engagement in-line with the market and segment strategy Identifying Customer needs by making full use of franchise levels to ensure quality referrals and introductions to colleagues whilst taking ownership of the day to day servicing of customer needs Encourage customers to use additional channels where appropriate Responsible for a specialized portfolio containing clients with more complex needs Leverage new capabilities and evolving tools to effectively communicate with clients remotely Ensure all activities, transactions and sales adhere to prevailing HSBC and regulatory standards. Maintain and grow profitable long-term relationships with client in line with the Customers channel of choice and focus on developing more meaningful customer relationships whilst improving income generation Deliver a consistent and tailored wealth management service to our Premier clients by referring to team of experts as appropriate in market Accountabilities P rimary point of contact for retail banking requirements (and low value wealth management requirements where appropriate in market) for Non-RM Managed Premier Qualified clients Drive achievement against expectations for revenue generation, product alignment, customer satisfaction and cost containment Grow HSBC s share of high-net-worth client wallet involving investment and other products to ensure product capabilities are in line with client/sector requirements Successful implementation of acquisition strategies and acquiring new-to-bank customers via central, self-generated leads or Branch opportunities Getting to know customers through approved methods and building relationships with them Requirements Minimum Graduation or as required for the role, whichever is higher

The Technical Support team provides solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction while reaching our organizational goals. Your day-to-day job will consist of: Develops and implements Technical Support policies and procedures that support company-wide strategic goals. Ensures that information and technical assistance is provided to customers in a timely and accurate manner. Ensures that customer cases are received, triaged and dealt with accurately and in a timely fashion. Oversees all Services Handovers processing functions, testing and related documentation. Oversees and directs the resolution of routine customer complaints and problems. Gathers and summarizes critical customer feedback to Senior Management. Monitors Technical Support functions and policies and procedures to ensure superior Technical Support. Provides recommendations to senior management. Minimum Qualifications Minimum of 5 to 8 years of relevant and related work experience. bachelors degree or equivalent, or equivalent years of relevant work experience. Experience managing small to midsized teams or functional areas. Excellent communication and public relations abilities. Strong trouble-shooting and problem-solving skills. Ability to train and supervise others. Service orientation and sincere willingness to assist others.

We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 2-5 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to enhance customer experience. Maintain accurate records of customer interactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving and analytical skills. Proficient in using technology and software applications. Ability to build strong relationships with customers and colleagues. Strong attention to detail and organizational skills.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to enhance customer experience. Maintain accurate records of customer interactions. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Knowledge of banking products and services is an advantage. Excellent problem-solving and analytical skills. Ability to build rapport with customers and colleagues. Strong attention to detail and organizational skills.

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with a strong background in customer service. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide excellent customer service through various channels. Respond to customer complaints and concerns promptly. Collaborate with internal teams to improve overall customer experience. Develop and maintain knowledge of products and services. Identify opportunities to upsell and cross-sell products. Job Requirements Minimum 2 years of experience in customer service or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of banking operations and financial products is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers and internal stakeholders.

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee customer service operations to ensure high levels of customer satisfaction. Develop and implement strategies to improve customer experience and loyalty. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze customer feedback and provide insights to enhance business processes. Train and guide junior staff members on customer service best practices. Monitor and report on key performance indicators to measure customer service effectiveness. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Proficiency in using technology and software applications to manage customer interactions. Strong problem-solving and analytical skills to resolve complex customer issues. Experience working in a team environment and leading others to achieve goals.

We are looking for a highly skilled and experienced Divisional Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-7 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Develop and implement effective customer service strategies to enhance satisfaction. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback and suggest improvements. Provide excellent communication and interpersonal skills to build strong relationships. Identify and escalate potential issues to senior management. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills. Experience in the BFSI industry is preferred. Ability to adapt to changing situations and priorities.

Responsibilities: Handle incoming customer queries via email, live chat, call, and WhatsApp regarding product information, order status, shipping inquiries, returns, and other concerns promptly and professionally Investigate and resolve customer complaints and issues regarding orders, payments, refunds, or any other matters efficiently and effectively to ensure customer satisfaction Collaborate with the fulfilment team to ensure accurate and timely processing of orders, shipment tracking, and delivery updates for customers Manage return and exchange requests, initiate return authorizations, and process refunds or replacements in accordance with company policies Stay informed about product updates, promotions, and company policies to provide accurate information and support to customers Document customer interactions, feedback, and complaints in the customer support system. Report recurring issues or trends to management for further analysis and resolution Gather and relay customer feedback to the appropriate departments to help improve products, services, and the overall customer experience. Qualification: Minimum 6 months to 1 year of customer support experience, preferably from retail or e-commerce industry Graduate in any stream Good verbal and written communication skills Languages known English, Hindi and Kannada/Telegu/Tamil/Malayalam ****Freshers can also apply**** Interested candidate can drop their resume to this number (9686659427) or email id : Neha.m@tiflabs.in Contact person : Neha (9686659427).

Role & responsibilities Support process by managing transactions as per quality standards Fielding all incoming requests from client via email and attend the case to take it to the closure Maintain self help documents for customer to enhance response time Preferred candidate profile • Resources to have experience in Order Management/Logistics • Experience with SAP (Preferred) having at least 12-18months experience / preferably related experience in Customer Services being performed • Knowledge & Customer Service Experience in Order Management / Logistics • Import & Export specialist (Preferred) • Ability to make decisions independently within their role regarding unique and/or complex situations, and to resolve issues appropriately to achieve a desired result or impact • Ability to recognize when additional input is required to effectively address unique and/or complex situations. • Ability to work independently in a fast & performance-based environment to accomplish with Customer expectations with minimal supervision ensuring high levels of customer satisfaction • Excellent oral and written communication skills. • Fluency and comprehension in spoken and written English.

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Skill required: Delivery - Social Media Monitoring & Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Act of monitoring and Analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. What are we looking for Strong understanding of social media platforms and social analytics / ad platforms Primary skillset should be storytelling, social insight generation and presentation with 3-5 years of experience Experience in social listening and sentiment analysis Ability to draw relevant insights from data and visualize them on slides Good PowerPoint Skills Excellent communication skills (verbal and written) Ability to understand the business context Experience of working with onshore teams Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Attention to detail and ability to work in high pressure environment Proficient in social listening and sentiment analysis, trend identification and translating data into actionable insights Familiarity with platforms like Dash social, Talkwalker, Sprinklr, Brandwatch and Hootsuite preferred Up to date on social media platforms and reporting suite (Facebook, Instagram, Pinterest, TikTok etc.) GA4, Looker, SQL/Python experience good to have Strong knowledge of digital marketing and customer analytics preferred Experience in CPG, Retail, Beauty preferred Roles and Responsibilities: Understand audience behavior and preferences through data analysis. Benchmark performance against competitors to identify opportunities or threats Create regular reports and dashboards to share performance trends, identify what s working, and highlight areas of concern. Track KPIs like engagement rate, reach, impressions, follower growth, click-through rates, and conversions across platforms In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Delivery - Social Media Monitoring & Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Act of monitoring and Analyzing Social Media activities, including opportunity analysis & initiatives definition, roadmap formulation & vendor selection, social intelligence technologies, business intelligence, and service set-up & management. What are we looking for Strong understanding of social media platforms and social analytics / ad platforms Primary skillset should be storytelling, social insight generation and presentation with 3-5 years of experience Experience in social listening and sentiment analysis Ability to draw relevant insights from data and visualize them on slides Good PowerPoint Skills Excellent communication skills (verbal and written) Ability to understand the business context Experience of working with onshore teams Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Attention to detail and ability to work in high pressure environment Proficient in social listening and sentiment analysis, trend identification and translating data into actionable insights Familiarity with platforms like Dash social, Talkwalker, Sprinklr, Brandwatch and Hootsuite preferred Up to date on social media platforms and reporting suite (Facebook, Instagram, Pinterest, TikTok etc.) GA4, Looker, SQL/Python experience good to have Strong knowledge of digital marketing and customer analytics preferred Experience in CPG, Retail, Beauty preferred Roles and Responsibilities: Understand audience behavior and preferences through data analysis. Benchmark performance against competitors to identify opportunities or threats Create regular reports and dashboards to share performance trends, identify what s working, and highlight areas of concern. Track KPIs like engagement rate, reach, impressions, follower growth, click-through rates, and conversions across platforms In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Skill required: Delivery - Search Engine Optimization (SEO) Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.Develop an organic search engine optimization strategy based on client goals and objectives, defining keywords and priority content, and ensuring web/mobile content meets marketing needs. What are we looking for SEO Strategy & Execution Develop and implement SEO best practices, including technical, on-page, and off-page optimization to enhance organic search rankings and website traffic SEO Analytics & Performance Tracking Analyze SEO metrics (rankings, traffic, CTR) and CRM data (customer interactions, conversions, engagement) using tools like Google Analytics (GA4), Search Console, and CRM dashboards Keyword Research & Content Optimization Conduct keyword research, metadata optimization, and content strategy development to align with search intent and improve visibility Cross-Functional Collaboration Work closely with marketing, sales, and analytics teams to integrate SEO and CRM strategies for a unified customer acquisition and retention approach Trend Monitoring & Compliance Stay updated with Google algorithm updates, evolving SEO trends, GDPR/CCPA regulations, and industry best practices to ensure continued business growth and compliance Experience in data warehousing techniques like snowflake, GCP, Databricks SQL Industry Experience Beauty, CPG, Retail Python Roles and Responsibilities: Understanding of the strategic direction set by senior management as it relates to team goals Able to do keyword research, content optimization, technical SEO improvements, and performance reporting to enhance organic search visibility Prepare actionable insights from SEO tools In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claim processing team collects end-end data dataDevelop and deliver business solutions that support the claims process across its lifecycle, including first notice of loss, claims investigation, payment administration or adjudication, provider reimbursement (health care), subrogation and recovery. What are we looking for Communication SkillsTeamwork & CollaborationProblem-Solving & Critical ThinkingAdaptability & Willingness to LearnTime Management & Organization Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.An interpretation of trends in human behaviors which aims to increase effectiveness of a product or service for the consumer, as well as increase sales for mutual benefit. What are we looking for 7+ years of relevant experience Strong Communication skills with ability to translate data into effective and influential insights Familiarity with CRM, marketing analytics or customer segmentation Present findings to stakeholders through presentations, reports, and storytelling Deliver actionable insights and make clear recommendations to business Proficient user of advanced Excel calculations and Power point Hands on experience in SQL Ability to translate complex data into clear actionable business insights Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Consumer/Market Research & Insights Stakeholder management Experience in CPG, Retail, Beauty Previous experience of BI tools (e.g. Looker or Tableau or Power BI) Knowledge of cloud including AWS/Azure GCP database experience Working knowledge of Google Analytics/ Adobe Analytics Roles and Responsibilities: Analyze marketing data from various sources to identify key insights and trends Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, customer segmentation and data-driven business decisions Monitor industry trends and competitor performance to identify opportunities in existing projects to cross-sell and expand delivery scope Use data visualization tools to present insights in a clear and concise manner to both technical and non-technical stakeholders Analyze analytics project requirements, create project prioritization & delivery plans Liaise with onshore and in-market analytics leads for project plan execution Ensure projects delivered adheres to quality & delivery timelines as per contractual SLAs Analyze trends in data to arrive at conclusions and ability to perform deep-dive analyses to study root cause for such trends Qualification Any Graduation