13485 Customer Experience Jobs - Page 17

About The Role Skill required: Delivery - Market Research Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-ma...

About The Role Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-...

About The Role Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-m...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage th...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their cust...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

Role Purpose: To champion Haldirams commitment to Atithi Devo Bhava by designing, driving, and delivering exceptional guest experiences across all touchpoints. The role will own feedback systems, service recovery mechanisms, and delight programs to ensure every guest interaction reflects care, consistency, and cultural pride. Through insights and continuous improvement, this role will connect people, process, and emotion making every Haldirams experience memorable. Key Responsibilities: 1. Guest Feedback & Insights Manage end-to-end Guest Feedback Systems including surveys, complaint portals, and social media listening. Build a structured framework for capturing, analysing, and acting on gue...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintena...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

FRESHER OPPORTUNITY! Assist consumers with service inquiries, troubleshooting,& issue resolution. Maintain a positive, empathetic, and professional attitude toward consumers. 26k -36k Salary + Incentives+additional perks Share CV on:-82003264230

Role Summary : An exciting opportunity for a dynamic professional to drive startup business growth at a leading bank. The Service Manager will be responsible for managing end-to-end service delivery for startups, ensuring seamless onboarding, superior client experience, and driving engagement through 360-degree banking solutions. Key Responsibilities: Startup Onboarding and Activation: Manage end-to-end onboarding for startups, ensuring activation. Drive adoption of digital platforms (Web/App) and debit card activation Customer Engagement and Service Excellence: Address and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT. Proactively...

As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes. Your primary responsibilities include: 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience. Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issue...

As General Manager - Last Mile Operations, you will lead a team of Operations Leads and ensure customer and partner delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines. You will manage internal stakeholders such as finance, vendor teams, installer teams, etc to ensure Livpreneur gets the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Customer Experience : Own the customer experience completely post booking of projects till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved...

Being a Team Leader , you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior custo...

Being a Team Leader , you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior custo...

Roles and Responsibility Conduct thorough quality audits to ensure compliance with industry standards and company policies. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to inform quality improvement initiatives and optimize processes. Provide training and coaching to team members on quality procedures and best practices. Monitor and report on key performance indicators (KPIs) related to quality metrics. Job Requirements Proven experience as a Quality Analyst or similar role in the BPO industry. Strong understanding of quality ...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What you'll do: Evaluate user feedback and take appropriate actions based on results. Evaluate search r...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager . Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation . As you tackle your new tasks for the day, you know that it will all lead to one thing that your de...

So what does a Learning Experience Manager really do? Think of yourself as the Training Master that works in tandem with Operations, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because its time to imagine what its like being a Learning Experience Manager. Imagine yourself going to work with one thing on your mind: that you will lead the design, development, and maintenance of existing and new applications to meet an enterprises functional business requirements and operational needs. As you tackle your new tasks for the day...

The Learning Experience Leader is responsible for helping Teammates develop language and communication skills along with designing and expanding training and development programs. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided and is also expected to take part in a near hire onboarding program. As a Learning Experience Leader, think of yourself as a leader that sets the standards and expectations through your conduct, work ethic, integrity, and character. You can also think of yourself as a creator in a way that you must create and deliver end-user, partner, and distributor training which include...

We are looking for a skilled Team Leader with 3 to 9 years of experience to join our team in the BPO industry. The ideal candidate will have a strong background in leading teams and driving business growth. Roles and Responsibility Develop and implement effective strategies to drive business growth and improve customer satisfaction. Lead and manage a team of professionals, providing guidance and support to ensure success. Analyze market trends and competitor activity to identify opportunities for improvement. Collaborate with cross-functional teams to achieve business objectives. Monitor and control expenses to ensure cost-effectiveness and profitability. Foster a culture of continuous learn...

Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, youve found it. We exist to make the worlds best companies better. We aim to have fun while doing it. So what does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being an Operations Manager. Imagine yourself going to w...