5259 Customer Experience Jobs - Page 17

Job Title: Zonal Key Account Manager, UTCL & UBS Channel A driven and strategic Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role will be pivotal in identifying business opportunities, converting Ultratech Cement channel including UBS (Ultratech Business Solutions) dealer into long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liasoning with Birla Opus and UTCL & UBS teams for common agenda alignment and drive business Work closely with National Key Account Manager, UTCL & UBS Channel and Zonal Sales Manager to drive business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support the sales funnel. Drive dealer conversion and lead onboarding processes including training and integration. Monitor dealer performance and implement focused action to improve performance. Define sales plans with measurable targets. Drive sales as per plan. Build and maintain strong relationships with Ultratech grey cement channel and UBS counters. Identify new business opportunities and emerging markets for expansion. Ensure product knowledge and compliance through training and support. Analyze market trends, competitive activity, and consumer behavior to refine tactics.

Job Title: Zonal Key Account Manager, UTCL & UBS Channel A driven and strategic Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role will be pivotal in identifying business opportunities, converting Ultratech Cement channel including UBS (Ultratech Business Solutions) dealer into long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liasoning with Birla Opus and UTCL & UBS teams for common agenda alignment and drive business Work closely with National Key Account Manager, UTCL & UBS Channel and Zonal Sales Manager to drive business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support the sales funnel. Drive dealer conversion and lead onboarding processes including training and integration. Monitor dealer performance and implement focused action to improve performance. Define sales plans with measurable targets. Drive sales as per plan. Build and maintain strong relationships with Ultratech grey cement channel and UBS counters. Identify new business opportunities and emerging markets for expansion. Ensure product knowledge and compliance through training and support. Analyze market trends, competitive activity, and consumer behavior to refine tactics.

Job Title: Zonal Key Account Manager, UTCL & UBS Channel A driven and strategic Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role will be pivotal in identifying business opportunities, converting Ultratech Cement channel including UBS (Ultratech Business Solutions) dealer into long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liasoning with Birla Opus and UTCL & UBS teams for common agenda alignment and drive business Work closely with National Key Account Manager, UTCL & UBS Channel and Zonal Sales Manager to drive business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support the sales funnel. Drive dealer conversion and lead onboarding processes including training and integration. Monitor dealer performance and implement focused action to improve performance. Define sales plans with measurable targets. Drive sales as per plan. Build and maintain strong relationships with Ultratech grey cement channel and UBS counters. Identify new business opportunities and emerging markets for expansion. Ensure product knowledge and compliance through training and support. Analyze market trends, competitive activity, and consumer behavior to refine tactics.

Job Title: Zonal Key Account Manager, UTCL & UBS Channel A driven and strategic Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role will be pivotal in identifying business opportunities, converting Ultratech Cement channel including UBS (Ultratech Business Solutions) dealer into long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liasoning with Birla Opus and UTCL & UBS teams for common agenda alignment and drive business Work closely with National Key Account Manager, UTCL & UBS Channel and Zonal Sales Manager to drive business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support the sales funnel. Drive dealer conversion and lead onboarding processes including training and integration. Monitor dealer performance and implement focused action to improve performance. Define sales plans with measurable targets. Drive sales as per plan. Build and maintain strong relationships with Ultratech grey cement channel and UBS counters. Identify new business opportunities and emerging markets for expansion. Ensure product knowledge and compliance through training and support. Analyze market trends, competitive activity, and consumer behavior to refine tactics.

Job Title: Zonal Key Account Manager, UTCL & UBS Channel A driven and strategic Key Account Manager to lead our efforts in key account management, dealer development, and channel sales growth. This role will be pivotal in identifying business opportunities, converting Ultratech Cement channel including UBS (Ultratech Business Solutions) dealer into long-term Birla Opus partners, and accelerating revenue through a robust value chain network. Key Responsibilities Liasoning with Birla Opus and UTCL & UBS teams for common agenda alignment and drive business Work closely with National Key Account Manager, UTCL & UBS Channel and Zonal Sales Manager to drive business through grey cement dealers and UBS counters. Collaborate with trade, marketing, customer experience, and supply chain teams to support the sales funnel. Drive dealer conversion and lead onboarding processes including training and integration. Monitor dealer performance and implement focused action to improve performance. Define sales plans with measurable targets. Drive sales as per plan. Build and maintain strong relationships with Ultratech grey cement channel and UBS counters. Identify new business opportunities and emerging markets for expansion. Ensure product knowledge and compliance through training and support. Analyze market trends, competitive activity, and consumer behavior to refine tactics.

1) Job Purpose Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training 2) Key Result Areas/Accountabilities: Key Result Areas/Accountabilities Supporting Actions Assisting / Carrying out fabrication & Instalaltion training at Fabricators location /csite Demonstrate / Assist in Demonstration of various processes involved with window fabrication & Installation Quality Assessment through the manufacturing process and of Sites where windows are installed Carry out quality assessments through the process and at site where the issues are observed or reported especially carried out by individuals who are trained at the workshop Collating learnings of quality issues at sites Create reports and share with the reporting manager, also share insights into the performance of trainees Order Execution Support Support fabricators to ensure all orders are executed on time and per Eternia standards

. Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases. Trains junior Software Development Engineers on internally developed software applications. Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports. Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers. Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty. Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

RL - Wheels:Sales Manager - New Car - Open About the Business Group The Auto Loan department is a part of Retail Lending business of the bank which offers Auto Loans to all categories of customers Pan India. About the Role Sales Manager is part of the Bank s frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new Auto loans Customers and explore additional funding avenues for existing AUTO customers. They have to source Auto business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee. Details of the Role Department Retail Lending Grade AM/ DM/ M/ SM Sub-Department RL- Wheels Reporting (Business) M/ SM/ AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible to ensure achievement of volume targets of Auto loans Business with right business mix of New and Used with required channel mix, yield and fee with higher throughput from each off roll resource Audit, Compliance, and Risk Management Responsible for driving PDD collection and ensuring that thresholds are not breached Ensure risk and compliance through quality customer sourcing, timely and satisfactory closure of all regulatory points Sales and Channel Development Meet existing Auto customers to understand their repeat funding requirement and onboard New to Bank Auto customers to drive volumes Responsible for ensuring end-to-end processing of cases by liaising with cross functional departments Establish relationships and enhance engagement with branches and channel partners Each relationship to be pitched with liability relationship and getting SI from existing and opening of new accounts Adoption of Siddhi Application to enhance efficiency in Sales Team Improve contribution of PSL in portfolio Customer Experience Oversee fulfilling customer journey with seamless processing and offering a host of banking solutions leading to customer delight. Make Axis Bank the financier of first choice by ensuring best in class TAT Responsible to increase customer retention and engagement to improve Net Promoter Score and customer satisfaction. Collaboration and People Priorities Ensure minimum RO attrition by providing timely guidance Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Qualifications: Graduation/post-graduation from a recognized institute 0-2 years of work experience (secured loans preferred) Role Proficiencies Strong sales orientation Adept at communication (English and local language) and interpersonal skills Proficiency in managing clients, partner relationships, diverse stakeholders and channels Ability to align with objectives and new initiatives of the bank Skill in managing team efficiently and productively Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues. Job responsibilities Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures High school diploma or GED required Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies. Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues. Job responsibilities Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures High school diploma or GED required Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies.

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues. Job responsibilities Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures High school diploma or GED required Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies. Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues. Job responsibilities Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact Required qualifications, capabilities, and skills Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures High school diploma or GED required Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies.

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, which may involve moderately complex tasks within a structured and supervised environment. You will be tasked with extracting checks and remittances from envelopes, inputting data into systems, and maintaining the highest standards of production and accuracy. Your critical thinking and problem-solving skills are essential for success in this role. Job responsibilities Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness. Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions. Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes. Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities. Required qualifications, capabilities, and skills Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions. Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience. Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions. Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes. Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities. High school diploma or GED required. Physical requirements sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time. Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies. Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a dynamic environment where every day brings new challenges and opportunities. As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, which may involve moderately complex tasks within a structured and supervised environment. You will be tasked with extracting checks and remittances from envelopes, inputting data into systems, and maintaining the highest standards of production and accuracy. Your critical thinking and problem-solving skills are essential for success in this role. Job responsibilities Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness. Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions. Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes. Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities. Required qualifications, capabilities, and skills Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions. Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience. Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions. Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes. Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities. High school diploma or GED required. Physical requirements sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time. Preferred qualifications, skills, and capabilities Familiarity or developing knowledge of automation and process optimization tools or technologies.

Join our team where youll lead and inspire teams to excel in processing document transactions and remittances and where you ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization. Job responsibilities Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed. Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries. Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. Required qualifications, capabilities, and skills Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives. Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change. Join our team where youll lead and inspire teams to excel in processing document transactions and remittances and where you ll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization. Job responsibilities Lead teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. Oversee remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. Manage shift operations, resolve production or quality issues, and escalate process delays to management and stakeholders as needed. Utilize strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. Analyze data to identify and resolve procedural issues, support junior team members, and build strong relationships with other departments to address inquiries. Drive innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. Participate in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. Communicate effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. Required qualifications, capabilities, and skills Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives. Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Join our dynamic team to redefine service design, fostering innovative and inclusive customer experiences. As a Service Design Senior Associate within Design and Customer Experience team, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees and customers experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences. Job responsibilities Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey Assist in the creation of experience maps and service prototypes that illustrate customer journeys Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users needs Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions Portfolio examples required to be presented Join our dynamic team to redefine service design, fostering innovative and inclusive customer experiences. As a Service Design Senior Associate within Design and Customer Experience team, you will play a pivotal role in developing end-to-end customer and employee experiences by leveraging your advanced knowledge of service design principles. As a core contributor participate in the execution of service strategies designed to serve our employees and customers experiences navigating products and services. Your expertise in service design, coupled with a strong understanding of the financial services industry, will enable you to identify gaps, solve complex problems, and make informed recommendations for enhancing customer experiences. Your focus will be on strategic thinking and decision-making and contributing to the continuous improvement of our products and services as you work independently and provide guidance to your peers. Join us in shaping the future of employee and customer experiences. Job responsibilities Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey Assist in the creation of experience maps and service prototypes that illustrate customer journeys Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in service design, with a focus on end-to-end customer and employee experiences in the financial services industry Proven ability drafting service blueprints, journey mapping, and creating compelling storyboards that address direct and indirect experiences for a diverse customer base Demonstrated experience in inclusive design, accessibility guidelines, and assistive technology, ensuring products and services cater to all users needs Proficient knowledge of user experience design principles and the ability to apply them to projects of moderate scope, spanning across multiple products or disciplines Prior experience in performing iterative design, storyboarding, and information architecture, with a track record of delivering innovative and customer-centric solutions Portfolio examples required to be presented

Join Truein as a Customer Success Manager to drive product adoption, client retention, and revenue growth for enterprise and mid-market customers. Lead onboarding, training, upselling, and customer advocacy. 5+ yrs SaaS experience required. Health insurance

CRM, handle all CRM matters, Coordinate amongst internal cross-functional teams/departments, Support Sales Coordinator,order processing, Reconciliation, Payment follow up

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Purpose We are looking for a dynamic and experienced CX professional to lead and support customer experience initiatives across the organization. The role will involve CX planning, data-driven presentation development, project execution, and cross-functional collaboration to improve customer journeys and service delivery. Key Responsibilities Support the CX in developing and driving customer experience roadmaps. Contribute to annual and quarterly CX planning, reviews, and strategy alignment with business goals. Prepare high-quality business presentations for CX planning, Monthly Performance Reviews (MPR), and leadership meetings. Sound knowledge on Fintech tools and business opportunities. Convert raw data into meaningful insights and visuals (PPTs, dashboards, charts, etc.). Interpret CX-related data (complaints, service levels, etc.) and translate them into actionable insights. Lead and support customer experience improvement projects (digital, service, process re-design) Ensure project timelines and outcomes are met. Analytical mindset with attention to detail. Experience in managing customer journey mapping or design thinking projects. Self-driven with ability to manage multiple priorities. Qualifications Graduate / Postgraduate in Business, Marketing, or related fields Experience 10 -12 years experience in handling Customer Experience Management, planning and Projects Functional Competencies Exceptional interpersonal, customer service, problem-solving and conflict resolution skills Proven experience in customer experience, data analysis, and planning presentations. Flexible and open to work in shifts and on holidays Understanding for operational budgets and expenses Strong knowledge of Excel, PowerPoint, and basic analytics tools. Understanding of digitization and industry paced fintech applications Good communication, presentation, and stakeholder management skills. Familiar with NPS, CSAT, complaint handling frameworks, VOC (Voice of Customer) analysis Dashboard and MIS preparation and management Project management experience will be a strong advantage. Behavioral Competencies Strong Analytical and Problem-Solving skills Proven interdepartmental coordination and competent team player Excellent written and verbal communication skills Ability to work independently in a fast-paced environment Please share profiles at pallavi.singh@tvscredit.com

Cybersecurity, third-party risk management -client audit role. Department overview: The Customer Experience Team, a new shared capability within Market Intelligence, partners closely with Sales, account management, and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success, revenue operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors. The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs, due diligence, risk assessments, client audits, and other customer inquiries, by providing high-quality proposals and relevant information throughout the pre- and post-sales cycles. Serving a diverse range of clients across various geographies, the team is committed to a client-first mindset, forging strong partnerships and delivering exceptional results. Position Summary: Track and maintain a central repository of all the issues, findings, and gaps identified by customers during due diligence and audits. Collaborate with product, technology, and functional teams to identify the best possible way to remediate client-identified gaps and answer client inquiries. Coordinate preparation, execution, and delivery of formal responses. Track and report weekly, biweekly, and monthly statistics on the open, remediated, and in-progress issues to the leadership and senior stakeholders. Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of audit findings and provide regular updates on progress. Develop a deep understanding of product solutions and platforms for effective communication. Maintain awareness of internal controls and audit/due diligence trends to ensure the process remains effective. Maintain thorough documentation of the entire audit findings process, including correspondence with the customer, supporting documentation provided, and actions taken to address issues or concerns. Lead Cross-Functional Programs & Projects: Oversee key milestones and activities; communicate program details, project risks, and mitigations to leadership, ensuring timely project completion. Develop and Manage Project Plans & Reporting: Create project plans, tools, reports, and narratives for identified programs. Re-prioritize based on impact and effort and provide tactical support for implementation. Education and experience: Bachelors degree in a related field, with 8+ years of project management and execution experience. Familiarity with CISA, ISO Standards, NIST, and SOC standards. Proven track record in project delivery with excellent communication, time management, organizational, presentation, and stakeholder management skills. Demonstrated success in planning, directing, and implementing multiple, complex projects concurrently. Ability to set priorities independently and meet deadlines in a fast-paced environment. Experience working in a collaborative environment, building strong relationships at all organizational levels, and effectively working with diverse styles, skills, and cultures. Personal competencies: Exceptional communication and interpersonal skills, able to engage and influence stakeholders at all levels with flexibility and negotiation expertise to drive optimal outcomes. Strong analytical and problem-solving abilities, skilled in assessing complex data and developing actionable strategies. Self-motivated with a keen eye for detail, ensuring high-quality execution in all tasks. Highly proficient in managing multiple projects simultaneously, demonstrating adaptability as priorities shift, and showing creativity and perseverance in problem-solving. Demonstrates consistent creativity and initiative across all tasks and projects. Fosters strong collaborative relationships with internal teams, enhancing synergy and teamwork.

Set up a complete Pre Post sales infrastructure Develop Market for JCI products by engaging with key stakeholders such as MEP consultants and end users in market. Plan Sales Channel technical training on products and solutions Work in sync with the Global product development team and develop sustainable and commercially viable products. Understand customer needs and make sales presentations. Liaise with the marketing team to undertake demand-generating activities such as trade shows or customer workshops. Build a robust Channel Training program for JC Channel offerings such as Valves, Actuators, FCU, IAQ, BMS etc., Set up a post sales process for Warranty and out of warranty claims and channel support. After-sales customer service and communications Maintenance, repair and spare parts management Complaint management Upselling activities Administration of master data and product evaluations Trend analysis Skills Required Minimum 10 years of relevant experience in Pre and Post sales for HVAC products such as Valves, Actuators, Sensors, FCU, BMS Bachelors or Masters Degree in Engineering or equivalent. Well-versed with Excel and CRM software.

KEY RESPONSIBILITIES Business* Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote client engagement and drive client satisfaction over a unified systematic and functional view of the digital journeys. Work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. Using tools like ADO to own and manage the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment. Constantly take feedback, iterate and improve platform and its adoption. The ideal candidate has a strong background in retail banking, digital channels, and Agile product management, with expertise in mobile banking, internet banking and customer experience enhancement. You should be data-driven, customer-centric, and adept at navigating complex banking ecosystems. 8 to 10-year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, Human-Assisted Advisory platforms or any other digital channels or devices. 8 to 10-year in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog. Having experience working with Martech tools such as Adobe Experience Platform, PEGA RTIM, Adobe AEM, Apps Flyer and WordPress would be a plus. Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision. Demonstrated track record of leading teams to deliver objectives. Previously coached and mentored team members with regular feedback sessions. Previously defined product requirements and development roadmap based on functional expertise. Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders. Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live. Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community. Research vendor offerings, evaluate and make best recommendations. Processes* Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product. Communicates and embed the OKRs and KPIs into every aspect of the product life cycle. Identifies and maps the data sources required to validate and measure the performance of the features. Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics. Ensures the data is made available for analytics through collaboration with analytics & data technology teams. Ensures that client journeys are embedded with the instruments to obtain usability metrics and customer behaviours. Continuously monitor dashboards and reports to feed product discovery sprints. Create and maintain digital sales funnels for performance monitoring Use tools like Adobe Analytics and other data sources to review performance metrics, extract actionable insights, and measure the effectiveness of sales journeys. Translate data insights into prioritized product improvements. SKILLS AND EXPERIENCE People & Talent* Coaches & mentor squad members to continuously uplift capability. Fosters a culture based on trust, psychological safety & collaboration. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Employ, engage and retain high quality people. Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders. Risk Management* Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank's standards. Governance* Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering effective governance within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively. Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank's risk appetite. Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank's Risk framework, in the identification, assessment, mitigation, control and monitoring of risk. Regulatory & Business Conduct* Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders* Global Digital Banking teams Regional and Market Digital Banking teams Global Wealth Solutions, Deposits and Mortgage teams Global and Market Wealth Client Engagement teams Global SC Design Global and Market Technology teams Global WM Product Teams Product Owners across Digital Advisory and Client Journey Global, Regional and Market Wealth COO teams

You will be responsible for leading a multi-faceted independent quality evaluation process to measure quality across multiple sources and provide insights from the operation. Your role will involve effectively managing and mentoring a team responsible for diverse workflows, Quality channels, and global stakeholders. It will be crucial for you to drive accountability within the teams to meet quality performance goals and ensure program standards are consistently met on a week-over-week basis. Additionally, you will need to assess and prioritize the top-quality issues affecting the teams across all decision-making channels. Collaboration with internal and external stakeholders to build scalable quality systems that enable efficient monitoring of decision accuracy and prompt identification of overall user experience issues will also be a key part of your responsibilities. Your focus will be on driving a proactive outcome and insight environment to continuously improve and deliver an outstanding customer experience across the program. Furthermore, you will be expected to aggregate audit findings, analyze gaps in processes, and identify innovative ways to solve problems upstream, thereby improving customer experience and driving higher efficiency. Your role will involve optimizing program operations with a focus on process management, key strategic initiatives, and bringing forth ideas with tangible actions to enhance business performance. Forecasting and capacity planning to meet business requirements and ensure continuity will also be a part of your responsibilities. In addition, you will proactively share existing bottlenecks and challenges with quantified impact on operations to facilitate appropriate prioritization. Your ability to clearly outline current performance drivers and actions to improve will be crucial in this role. You will also be responsible for managing client communication and leading all business reviews, including WBRs, MBRs, and QBRs. For this role, you should ideally have a minimum of 15 years of diverse experience in a scalable quality operations environment, with a proven track record of managing internal and external stakeholders to drive results. Strong critical and analytical thinking skills, along with an entrepreneurial and proactive mindset, will be essential. Experience with customer outcome and insight focus, excellent collaboration skills, and the ability to adapt to a fast-paced, international work environment will be highly valued. Exceptional communication and presentation skills, fluency in English, effective task prioritization and time management abilities, as well as a proven ability to break down complex processes and identify key pain points for business improvements will be key qualifications for this role. Having a quality certification (e.g., Lean Six Sigma, TQM, etc.) and/or a project management certification (PMP, Prince2, etc.) will be considered a plus for this position.,

The Field Quality Specialist plays a vital role in connecting field operations with internal quality and engineering departments. Your main duty is to identify, evaluate, and raise awareness about product and service quality concerns, ensuring their prompt resolution and enhancing customer satisfaction. As a Field Quality Specialist, you will be representing the field by addressing real-world product quality issues and effectively communicating them to the Quality Assurance and Engineering teams for in-depth analysis and resolution. Collaborating with cross-functional teams is crucial to drive timely resolutions and establish a closed-loop feedback mechanism for ongoing product concerns. You will also provide first-level technical support to dealerships, offering accurate and prompt guidance to facilitate efficient diagnostics and case closures. Additionally, you will be responsible for preparing and presenting Monthly Top Issue Reports using tools like GWM and DMS, as well as generating Management Information System (MIS) reports for internal stakeholders to aid strategic decisions. Identifying and escalating chronic or critical product issues to Quality Assurance and Engineering for long-term fixes and product enhancements is another key aspect of your role. By working to improve customer ownership experience through clear and timely communication and reducing vehicle downtime via efficient service support, you will contribute significantly to enhancing overall customer satisfaction. To qualify for this position, you should hold a Bachelor's degree in Mechanical/Automobile Engineering or a related field and have 3-8 years of experience in field quality, technical support, or warranty analysis within the automotive industry. A strong understanding of automotive systems, diagnostics, and repair procedures is essential, along with proficiency in using Dealer Management Systems (DMS), GWM tools, and data analytics platforms. Excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a customer-centric mindset with a proven ability to collaborate across departments are also required.,

The Online Sales manager will have end-to-end responsibility for the sales, customer experience, and operations growth of the smartphone category. This role is highly impactful and central to building OnePlus's overall digital sales strategy. We are seeking a self-starter with a passion for sales and creative problem-solving skills, along with experience in managing large, cross-functional relationships both externally and internally. The ideal candidate will demonstrate high ownership and commitment to the role. Main Responsibilities: - Define, implement, and execute the business development/growth strategy for the category encompassing sales, customer experience, and operations. - Establish and nurture key account relationships to drive overall sales volumes. - Create online merchandising and promotion proposals to meet sales targets. - Enhance competitiveness through valuable insights on pricing, customer experience, inventory management, and supply chain operations with key relationships and merchants. - Conduct customer purchase analysis and surveys to gain a deeper understanding of merchant/partner requirements for better customer service. - Identify, establish, and cultivate strategic partnerships to drive sales and enhance customer experience. - Develop and implement targeted promotions internally and with external partners. What do we expect from you - MBA or Masters degree preferred. - 8 to 10 years of work experience. - Preferably experienced in an e-commerce or internet company in roles such as sales, category management, project management, business development, or marketing. - Demonstrated negotiation skills, influencing abilities, and excellent communication. - Strong business acumen, analytical capabilities, and proficiency in generating and evaluating analyses. - Innovative mindset with a willingness to adapt to change in a dynamic environment with shifting priorities. - Positive attitude, eagerness to learn, and a collaborative approach to teamwork. About OnePlus: Our mission is to empower the world through better technology. We design technology products with simple and thoughtful designs to deliver minimal, efficient, and reliable user experiences. Focused on creating value for users, we embrace change while providing competitive products and services. We remain isolated from external pressures, staying true to our original intent, and continuously striving for self-improvement. Our core principle lies in maintaining a healthy and sustainable business rather than pursuing short-term interests or gains.,