9372 Customer Experience Jobs - Page 16

As an Assistant Manager in the Category department, your primary responsibilities will involve various key areas: **Data Analysis & Reporting:** - Analyze customer data, booking patterns, market trends, and business performance metrics to derive actionable insights. - Develop and maintain reports, dashboards, and data visualizations for key stakeholders. - Regularly report on business KPIs and performance. **Business Process Optimization:** - Identify inefficiencies or gaps in current business processes and workflows. - Make recommendations for improvements and operational streamlining to reduce costs and enhance productivity. - Collaborate with different business units to implement process ...

Role Overview: As a Business Manager - Design, you will be responsible for managing the designing process for 12 to 15 projects on a monthly basis with a team of 6 to 10 designers. Your primary focus will be on ensuring the productivity and work output of the design team by providing necessary training and facilitating design discussions. Key Responsibilities: - Overseeing the progress of designing projects - Managing the design productivity of the team - Fostering a conducive work environment for the designers - Maintaining a high level of customer experience by ensuring positive feedback on design Net Promoter Surveys Qualification Required: - Bachelor's degree, preferably in B.Arch or B.I...

Design Cafe is hiring a Sales Manager for Gurugram Address: Unit No. R2, M3M Corner Walk, G 005, Southern Peripheral Rd, Sector 74, Sector 73, Gurugram, Haryana 122002 Minimum Experien ce - 3 to 5 years in inside sales or similar Role - Individual Contributor (NO TEAM HANDLING Industry Preference - If you are from Interior Design Firms, Real Estate, Ed tech, Retail, Automotive Roles & Responsibilities: Make outgoing calls to potential customers to schedule high quality leads for sales. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Build pipeline and build strong relationships with prospects Own the experience we give every pro...

Experience - Fresher to 1 year salary -2.4lpa+Incentives Role Description This is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves assisting in customer training related to product usage and features. Qualifications Customer Support, Customer Experience, and Customer Service skills Sales skills to assist with customer purchases and product inquiries Training skills to educate customers on product features and usage Excellent communication and problem-solving skills ...

Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology servic...

Customer Success & Ops Specialist at Mad Monkey. Handle customer support, order fulfillment, shipping, website updates, and product management. Be the first contact for customers, ensuring smooth operations and great service.

Key Responsibilities Order Processing & Dispatch: - Process daily customer orders for dispatch. - Manage store to pick, pack, and label garments with attention to detail. - Ensure each parcel meets premium packaging and unboxing standards. Logistics Coordination: - Liaise with courier partners (Delhivery, Bluedart, Shiprocket etc.) for timely pickups. - Track shipments and provide proactive updates to internal teams and customers. - Manage return and exchange shipments smoothly. Documentation & Reporting: - Generate invoices, shipping labels, and dispatch-related documentation. - Maintain accurate dispatch logs, courier records, and proof of delivery. - Share daily/weekly reports with manage...

Role Overview: As the Assistant Store Manager at Traya, you play a crucial role in ensuring the smooth day-to-day operations at the clinic/store. Your main responsibility is to support the Store Manager in delivering excellent customer experiences, driving product understanding, and maintaining operational excellence at the clinic. Key Responsibilities: - Ensure every customer is welcomed and guided through their visit in a warm and professional manner - Help resolve any customer concerns or queries related to treatment, appointments, or products - Support in conducting scalp tests or consultations where required - Monitor daily store opening/closing activities - Ensure the clinic is clean, ...

In this role, you will be responsible for the following: - Support learners and parents through daily calls and chats - Make (~100) outbound and attend (~40-50) inbound calls per day - Share feedback via chat to help students improve - Resolve queries from students/parents (inbound & outbound) - Reconnect with inactive users and encourage progress - Report common issues to the product team - Track progress and share quick performance reports - Ensure a personalized and positive experience for every learner You will be working with Supernova, a leading provider of an AI-powered spoken English program. Their innovative solution combines state-of-the-art AI technology with expert language instr...

As a Reliability Engineer II at MasterCard, your primary responsibility is to provide 24x7x365 communication support for the global infrastructure. You will be delivering clear, succinct, and informative communications regarding Incident status to a diverse set of audiences, including Customers, internal partners, and Executives. Collaboration with technical partners and business contacts will be necessary to ensure effective communication. Your focus will be on offering a world-class customer experience and integrating new products into existing B2B support models. Your ability to influence change, drive improvements in customer experience, and enhance situational awareness of Incidents wil...

As a Store Assistant, your primary responsibility will be to maintain a clean, organized, and visually appealing store environment. This includes restocking shelves and ensuring that products are properly displayed to enhance customer experience. Additionally, you will be assisting with inventory management tasks such as receiving, stocking, and conducting inventory counts to ensure accurate stock levels. - Restocking shelves and maintaining proper product display - Assisting with inventory management tasks such as receiving and stocking - Conducting inventory counts to ensure accurate stock levels The ideal candidate for this position should have: - Qualification of B.COM/ B.A - At least 6 ...

In your role overview, you will be a Customer Service Staff member at Moxie Shipping, based in Mumbai. Your primary responsibilities will include handling customer inquiries, ensuring customer satisfaction, managing customer experiences, and maintaining excellent phone etiquette. You will also be expected to address customer service issues promptly and efficiently. Key Responsibilities: - Handle customer inquiries - Ensure customer satisfaction - Manage customer experiences - Maintain excellent phone etiquette - Address customer service issues promptly and efficiently Qualifications: - Customer Support, Customer Service, and Customer Experience skills - Proficiency in maintaining high standa...

Role Overview: As a Senior Technical Engineer in Digital Power with 7-8 years of experience in energy automation project execution, team leadership, and customer management, your responsibility will be to provide technical solutions, drive innovation, and plan execution strategies. You will lead EMCS Automation Engineers, manage automation activities for complex projects, and foster a culture of innovation within the team. Collaboration with major industry leaders in the Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport sectors is essential, engaging with internal and external stakeholders to develop product offerings and explore new solution options. Key Respon...

Job Description: You will be a part of our dynamic team as an Inside Sales Candidate. Your main responsibility will be to generate new business opportunities by reaching out proactively to potential clients. Your role will involve understanding client needs, communicating effectively, and presenting customized solutions that are in line with our contact center services. Key Responsibilities: - Generate new business opportunities by proactively reaching out to potential clients - Understand client needs and requirements - Communicate effectively with clients - Present customized solutions that align with our contact center services Qualifications Required: - Prior experience in inside sales o...

About Us: OneBanc is a neo-bank, building the economic infrastructure for the workforce of India The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders The core team has proven their vision and executive prowess in CoCubes a complete assessment solution for students and institutes, which was acquired by Aon They are now building the squad to enable FinTech revolution of the future, Must Have's Excellent Communication Skills 0 to 2 years of experience in customer experience, Strong probl...

Key responsibilities Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner, Issue Resolution: Identify and resolve customer issues efficiently, ensuring that problems are resolved to the customers satisfaction, Product Knowledge: Maintain a deep understanding of our products and services to provide accurate and detailed information to customers, Customer Records: Update and maintain customer records in our CRM system, ensuring all interactions are logged and information is up-to-date, Feedback and Reporting: Collect and report customer feedback to help improve our products, services, and customer experience, Escalatio...

Management Trainee CX (Account Owners) About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on ...

About Us: OneBanc is a neo-bank, building the economic infrastructure for the workforce of India The idea of OneBanc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew Adopting this philosophy of #DemandMore, OneBanc connects enterprises, banks, and HR Tech platforms to enhance value for all stakeholders The core team has proven their vision and executive prowess in CoCubes a complete assessment solution for students and institutes, which was acquired by Aon They are now building the squad to enable FinTech revolution of the future, Must Have's 0 to 2 years of experience in customer experience, Excellent Communication Skills Strong probl...

About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform Over 100,000 travelers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We scontinue to focus...

About Pickyourtrail Pickyourtrail is the Indian millennials most loved leisure travel brand Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel We take pride in having built Indias most loved Do-It-Yourself vacation builder platform Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google In fact, Google in its travel survey had cited Pickyourtrails model of combination of expert-led advice and tech platform as the desired solution for the vacation industry With an NPS score of 60+, We continue to focus on delivering exceptional value and experi...

Requirements Description and Requirements Must have 5-8 years of experience, Working experience as a Technical Analyst, Knowledge of Web API/Web Services and Kafka Design Good to have billing system knowledge/telecom projects Additional Job Description Strong communication skills, both written and verbal, for interacting with customers and internal teams, Ability to work effectively under pressure and manage multiple tasks simultaneously, EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications se...

Job Summary You will play a crucial role in ensuring our clients have a stress-free and enjoyable travel experience You will be the main point of contact for clients during their vacations, responsible for providing on-trip support, addressing inquiries, and resolving issues promptly, Key Responsibilities 1 On-Trip Communication: Serve as the primary point of contact for clients throughout their travel experience Proactively communicate with clients to ensure their needs and expectations are met, 2 Problem Resolution Address and resolve any issues or concerns that may arise during the trip promptly and efficiently, Collaborate with relevant stakeholders to find swift and effective solutions,...

Job Title: Inbound Customer Service Agent Location: Mangalore Shifts: Rotational Shift including night shifts Employment Type: Full-Time About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent AI, Voice of Customer, and automatic QA Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized,...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...