5259 Customer Experience Jobs - Page 16

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience. Key Responsibilities Develop and maintain business relationships with select group of customers through individualized customer service Handle customers queries and provide superior service to the mapped customers Ensure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are met Deepen the existing relationships by cross selling the Banks products and services/ third party products Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization Responsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbers Ensure achievement of month end enhancement disbursements Qualifications Graduate/ MBA (Marketing) preferred 2 - 5 years of experience in the BFSI sector Role Proficiencies For successful execution of the job, a candidate should possess the following: Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Strong Excel and database manipulation skills, financial and statistical analysis skill

About Us: Successive Digital, a digital transformation company, offers a comprehensive suite of solutions, including digital strategy, product engineering, CX, Cloud, Data & AI, and Generative AI services. We help companies continuously optimize business and technology that transform how they connect with customers and grow their business. Our team of technology specialists ensures that each solution is customized to the business s specific needs, driving efficiency and performance. With the implementation of the latest technological advancements, we deliver business operations that ensure business continuity and make you stay ahead in a rapidly evolving digital landscape. Our Technical Expertise: Digital Strategy: We create competitive business and IT operations transformation strategies to help companies stay ahead of the digital curve. Our approach includes assisting you in selecting the appropriate technical stacks and practices and working with people who can help you envision your business vision digitally. Product Engineering: We partner with you to deliver exceptional customer experiences and business outcomes by tailoring your applications to your unique needs. Our team combines deep industry and technical expertise in product engineering to create solutions that make a real impact and increase operational efficiency. Cloud: We help businesses harness the advantage of digital and innovation with cohesive cloud services, including enterprise modernization and cloud-native solutions. Our partnerships with public cloud providers such as AWS, Azure, and GCP enable us to architect application and remote infrastructure solutions that ensure resilience, scalability, and predictive performance. Customer Experience: We help companies build a connected ecosystem of their business that elevates customer and employee experience. Our approach includes business and technology assessment to incorporate design thinking at every stage of interaction and working backward from that point to transform the customer experience. We make use of the latest CX technologies, analytics, and reporting to track and measure customer experience transformation success for your business. Data & AI: We are experts in transforming raw data into valuable insights, enabling predictive analytics and real-time decision-making. Our expertise extends to data modernization and data architecture solutions, ensuring seamless integration with other systems. We enable a cohesive and efficient data ecosystem by optimizing your data infrastructure and enhancing interoperability. Partner with us, and rest assured, your organization will remain data-driven, agile, and innovative. Generative AI: We help companies identify business use cases for generative AI and enable them to develop robust generative AI models using public cloud platforms, foundational models, and open-source tools. Our team ensures that these models perform as expected and meet your needs. We also help you transit these models from proof of concept (POC) stages to full-scale production environments, ensuring a seamless and effective deployment. By leveraging cutting-edge generative AI technologies, we help you unlock new levels of creativity, efficiency, and innovation in your business operations. Industries We Serve: Consumer Goods Media & Entertainment Government & Public Sector Retail & Commerce Agriculture Manufacturing Travel & Hospitality Healthcare & Lifesciences Chemical, Oil & Gas Transportation & Logistics Aerospace & Defence Automotive & Mobility Banking & Finance Who are we looking for: Job Title: Tech Lead Location: Noida Job Type: Full-Time Experience: 5+ Years Mandatory Skills: Proficiency with CSS and JS animation. Proficiency in one or more front-end frameworks - React/Angular/Vue/ Three.js. Proficient understanding of web markup, including HTML5 and CSS3. Good understanding of CSS pre-processing platforms, such as LESS and SASS. Strong understanding of JavaScript programming and DOM manipulation. Hands on experience in rendering NextJS apps using SSR and SSG. Expertise in Server Actions, API routes. Understanding of core web vitals. Should have working experience in WordPress. Proficient understanding of cross-browser compatibility and cross-platform issues. Good understanding of code versioning tools, such as Git. Key Responsibilities: As a Frontend Developer- Technology, you will Lead and inspire software development across a range of exciting, new front and backend projects that are a combination of web applications, integrated architecture, and data processing/analytics platforms using Frontend frameworks. Assist in, managing, training, and mentoring an engineering team of backend, frontend and database developers. Ensure the skills and experience of the current team are consistent with current organizational requirements. Get into the trenches (hands-on development) with a Collaborative team to guide architecture and deliver innovative solutions. Have the ability to work with large data sets and experience to fetch data from multiple sources, cleanse, parse, store, and build APIs for continuous data pull. Work closely with the master data management, data warehouse, and administration teams to store data in relational databases. Provide technical know-how to the development and support team. Work closely with other key stakeholders in the non-technology practices to understand and effectively deliver customer data at scale using appropriate technology and proprietary platforms. Work effectively with Product Managers and Owners, and our Head of technology, to ensure delivery against agreed priorities.

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Assists with managing and developing relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Assists in closing the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. .

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our mission is to prevent denied entities from transacting with Amazon businesses. We build automatic mechanisms to detect and prevent prohibited transactions with denied entities using a diverse set of algorithms and machine learning techniques. We screen over a billion events every day and deal with unique scaling and TPS challenges. We are still Day 1 and have an exciting road map to build Machine Learning (ML) and Generative AI (LLM) powered detection and resolution systems to help scale Amazon for years to come. We are looking for a Software Development Manager, who has the passion for working on challenging problems from the very early stages. Together with a multi-disciplinary team of engineers, ML scientists, and subject domain experts, you will help define our customer experience and protect Amazon brand. If you have an entrepreneurial spirit, know how to deliver, are technical and innovative, and looking for an opportunity to build ML/AI systems and solutions, we want to talk to you. Ideal candidate will have a strong technical background and solid people management skills to build, manage and develop a highly-talented and experienced engineering team. Strong judgment and communication skills, long term technical vision, and continuous focus on engineering and operational excellence are essential for the success in this role. Define and communicate team vision, leading with passion and empathy Shape team structure and technical strategy aligned with business objectives Develop and mentor future leaders to translate complex business needs into technical solutions Lead multiple teams in large-scale service development and deployment Make strategic decisions on software products, tools, and new development initiatives Ensure systems maintain operational excellence in production environments Partner with business stakeholders, engineering teams, and design teams A day in the life You are the owner of your team and product, diving into any problem with your engineers and stakeholders to invent scalable solutions and remove roadblocks to protect Amazon from the bad actors. You are also the mentor and champion of your team members, helping them grow in their career aspirations and technical growth. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. 3+ years of engineering team management experience 7+ years of engineering experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment Provide floor support to Operations manager in running day to day operations working closely with Data Associates Handle work prioritization and deliver based on business needs Track and report ops metrics and ensure delivery on all KPIs and SLAs You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation You will strive to enhance the productivity and effectiveness of the data generation and annotation processes The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP. Graduate or equivalent (up to 1 year of experience) Candidate must demonstrate language proficiency in Spanish language for the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma Good English language proficiency: verbal, writing, reading and comprehension Strong analytical and communication skills Passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete challenging goals or assignments within defined SLA Basic level of Excel knowledge Familiarity with online retail (e-commerce industry) Previous experience as AI trainers, knowledge of AI and NLP Experience with Artificial Intelligence interaction, such as prompt generation and open AIs Experience in content or editorial writing

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging the latest technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment Provide floor support to Operations manager in running day to day operations working closely with Data Associates Handle work prioritization and deliver based on business needs Track and report ops metrics and ensure delivery on all KPIs and SLAs You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation You will strive to enhance the productivity and effectiveness of the data generation and annotation processes The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP. Graduate or equivalent (up to 1 year of experience) Candidate must demonstrate language proficiency in French language for the following: verbal, writing, reading and comprehension. Required language level: B2.2/BA/Advanced Diploma Good English language proficiency: verbal, writing, reading and comprehension Strong analytical and communication skills Passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete challenging goals or assignments within defined SLA Basic level of Excel knowledge Familiarity with online retail (e-commerce industry) Previous experience as AI trainers, knowledge of AI and NLP Experience with Artificial Intelligence interaction, such as prompt generation and open AIs Experience in content or editorial writing

For more information, visit Lowes.com . About Lowe s India: To know more about Lowes India, visit Lowes.co.in . About the Team The Inventory Replenishment team plays a vital role in ensuring smooth inventory flow across the network. Their primary responsibility involves replenishing the appropriate quantities by analyzing sales trends, current inventory levels, and pipeline stock. They focus on maintaining key performance indicators (KPIs) such as in-stock levels, weeks of supply, and enhanced margins through operational efficiency

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Language- Malayalam What Youll Do: What Were Looking For: Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Language- Tamil What Youll Do: What Were Looking For: Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need just let us know. Bill Gosling Outsourcing Where your career thrives!

TaskUs is looking for Talent Acquisition specialist - 3 to join our dynamic team and embark on a rewarding career journey. We are seeking a highly motivated and experienced Talent Acquisition Specialist to join our HR team. As a Talent Acquisition Specialist, you will be responsible for attracting, sourcing, and hiring top talent for our organization. You will collaborate with hiring managers, develop effective recruitment strategies, and ensure a smooth and positive candidate experience throughout the hiring process. Responsibilities : Develop recruitment strategies : Collaborate with hiring managers to understand their staffing needs and develop effective recruitment strategies. Determine the most appropriate sourcing methods, including job boards, social media, networking, and employee referrals, to attract qualified candidates. Source and screen candidates : Proactively source and identify potential candidates through various channels. Review resumes, screen applications, and conduct initial phone or video interviews to assess candidates' qualifications, experience, and cultural fit. Conduct interviews : Coordinate and conduct in - person or virtual interviews with candidates. Use behavioral and competency - based interviewing techniques to evaluate candidates' skills, experience, and potential for success in the role. Collaborate with hiring managers to assess candidates' suitability. Coordinate recruitment process : Manage the end - to - end recruitment process, including scheduling interviews, coordinating assessments or tests, and conducting reference checks. Ensure a seamless and timely process for candidates and hiring managers. Build and maintain talent pipelines : Continuously build and maintain a network of potential candidates for current and future positions. Establish relationships with industry professionals, attend job fairs and networking events, and leverage online platforms to engage with passive candidates. Enhance employer brand : Actively promote and enhance the employer brand to attract top talent. Develop compelling job descriptions and engaging recruitment materials. Maintain a positive candidate experience by providing timely and personalized communication throughout the hiring process.

We are seeking a dedicated and knowledgeable Support Specialist with a strong background in finance to join our team. The ideal candidate will provide exceptional customer support while leveraging their financial expertise to assist clients with financial-related inquiries and issues. Key Responsibilities : Customer Support:Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction Document customer interactions and solutions in the support system. Financial Assistance:Provide expert advice on financial products and services. Assist customers with financial transactions, account management. Collaboration:Work closely with the finance team to resolve complex financial issues. Collaborate with other departments to improve customer experience and streamline processes. Qualifications: Bachelor s degree in Finance, Accounting, Business Administration, or a related field. Proven experience in a customer support role, preferably in a financial services environment. Strong understanding of financial products, services, and regulations. Excellent communication and interpersonal skills. Ability to analyze financial data and provide actionable insights. Proficiency in using customer support software and financial tools. Skills : Strong problem-solving abilities. Attention to detail and accuracy. Ability to work independently and as part of a team. High level of empathy and customer service orientation. Proficiency in Excel

Responsibilities- 1. You will have the responsibility of taking complete ownership of postpayment cases assigned to you and to ensure smooth customer experience. 2. You will need to connect with the customers (call and e-mail) who havepurchased Insurance products and update them about the further process andpending requirements- collection and verification of all the documents,scheduling medicals, retention, etc 3. You will also work with different stakeholders of various Insurers (likebusiness spoc, medical TPAs, insurer ops, underwriters etc.) to get theallocated cases issued. 4. You will have to achieve monthly issuance targets at less TAT and high FTRrate. 5. You will have to work with Insurers to improve the process so as to improvethe Issuance rate, reduce TAT and increase FTR Requirements Skill Set Required: 1. You must have effective written and oral communication skills. 2. You must have basic understanding of decision making and underwriting ofInsurance products 3. You must enjoy assisting customers and pacifying difficult conversations. 4. You must be good at stakeholder management in order to process the allocatedcases. 5. You must have at least 01 year experience in Term Insurance 6. You must have basic computer and excel skills

A Transportation Specialist at NOC facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Specialist at NOC works across Inbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Specialist on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment. A Transportation Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. About the team NOC Inbound Team manages and owns the end to end execution of vendor s/seller s shipment inbounding process. This includes Appointment scheduling & prioritization, Appt sidelining and rescue, Appt modification etc and other related process/tasks across IN and ECCF countries. Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel Good Communication Skills. Excellent time-management skills

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Overview of job: We are looking for Manager- eCommerce. We seek a collaborative and results-driven eCommerce Executive with a passion for delivering an exceptional online customer experience to join our eCommerce team. Reporting of the role This role reports to the E-commerce Director 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry 2. Culture of learning, opportunities, creativity, and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting Work closely with partners/ marketplaces to build plans, AOPs & pitches Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brand s objectives to ensure stellar customer experience Review performance of key metrics against set goals, benchmarks and previous performance Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media Identify trends, benchmarks and best practices Support new business pitches and onboarding Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster. In six months: You will have started making significant business impact through your understanding, knowledge, and initiatives In 12 months: You would have successfully accelerated this vertical in the agency What your day job looks like at WPP Media: Drive eCommerce sales through effective and efficient campaigns Ensuring Client success on listing new products and campaigns Coordinate with teams across the group on content, execution of brand and e-commerce activities Mapping trends, reviewing and advising client on campaign success on ecom Capitalise on the latest marketing opportunities on ecom sites Support in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelor s degree 3-5 years experience in Ecom. Experience preferable at brand side or private label at ecom marketplace. Any experience on platform search on ecommerce sites is a plus Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( https: / / www.wppmedia.com / pages / privacy-policy ) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About Max Life Insurance Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Companys website a t www.maxlifeinsurance.com We Stand for Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization s ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. "Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."

tabindex="0"> JOB DESCRIPTION Job Attributes + Job ID 25614073 Req ID IND00089 Job Type Full Time Job Location Bengaluru, Karnataka IN Job Summary: Trainer - Healthcare & Voice and Accent We are seeking an experienced Trainer with a specialization in healthcare processes and voice & accent training. The ideal candidate will have minimum 18-24 months of experience in developing and delivering training programs for professionals in the US healthcare domain, with a strong focus on voice and accent enhancement. This role requires excellent communication skills, the ability to design and implement effective training modules, and a passion for fostering professional growth. The candidate must be proactive, detail-oriented, and capable of delivering training aligned with organizational goals. Willingness to work night shifts is essential. In this role you will: Design and deliver training programs for voice, accent, and healthcare-related processes, tailored to meet the specific needs of the US healthcare system. Assess and analyze the training needs of new hires and existing employees to ensure effective knowledge transfer and skill enhancement. Coach employees on voice modulation, neutral accent, grammar, and effective communication techniques. Train employees on HIPAA compliance and healthcare-related guidelines to maintain regulatory standards. Conduct role-playing sessions, mock calls, and assessments to evaluate trainees readiness and identify areas for improvement. Provide constructive feedback and actionable recommendations to improve performance. Collaborate with stakeholders to update training materials, ensuring alignment with industry trends and organizational objectives. Maintain training records, performance metrics, and evaluation reports for all trainees. ehavior We are looking for someone who has: 3+ years of training experience, specifically in healthcare processes and voice & accent training. Strong expertise in outbound/inbound voice processes within the US healthcare sector. Excellent verbal and written communication skills, with an emphasis on grammar, pronunciation, and clarity. In-depth knowledge of medical terminologies, healthcare processes, and HIPAA regulations. Proven ability to design and implement effective training modules and conduct evaluations. Strong interpersonal skills, with the ability to motivate and mentor trainees. Proficiency in using CRM software, call center tools, and training platforms. Ability to work in a fast-paced environment and adapt to night shifts. --- Educational Qualification Bachelor s degree in any field (preferred: Communication, Healthcare Administration, or related fields). Why join our ResultsCX team? Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Paid Training Opportunity to grow with ResultsCX if that s Your Greater About ResultCX: ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Sales Engineer Job Details | our company We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser s local storage. This includes cookies necessary for the websites operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve websites performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Accept All Cookies Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Atlas Copco (India) Private Ltd. Date of posting: Jul 17, 2025 Sales Engineer As a Sales Engineer, your mission is to grow profitable sales, expand market share and position Desoutter as the station process leaders within the allocated geographic territory and ensure customer delight. You will report to Regional Sales Manager North & East. You will Extensive coverage of territory, identify business prospects, convert leads into opportunities, identify stakeholders, build constructive tension and drive customer towards decision making process Understand the pain areas of the customer and offer Desoutter value proposition demonstrating return on investment to customer Retain existing customers, identify new markets, new customers, new segments and new applications Take complete ownership of the sales business process O to C (order to cash) Work closely with the Channel Partners (distributors) as an extended arm for Win-Win-Win situation for all the 3 stake holders (Customer, Desoutter and the Channel partner to drive growth Conduct Right Way Audit, product demonstrations, technical seminars helping customer to enhance their knowledge and position Desoutter as a business partner Take the lead for the new product introduction and upscaling of solutions helping customer to achieve OEE (Overall Equipment Effectiveness) Understand the sales plan of Desoutter India and implement the actions within the allocated geographic territory to achieve the business targets Prioritize timely collection of receivables and keep overdue under control Be aware of the competition and expand market reach for Desoutter Timely sales reporting To succeed, you will need We encourage you to apply even if you dont meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Collaborative: You are collaborative in approach and believe in developing strong networks for personal as well business development.You facilitate collaboration within the team to meet common goals. You are good at conflict management. Open Minded: You are global minded. You have a clear view of the market trends and are quick to align your strategy to meet these needs. You welcome new perspectives and like to adapt to ideas, which have merit. Resourceful: You believe that there is always a better way. You are proactive in approach to the new ways of selling and reaching the customers. You have a strong knowledge of Industry segments. Entrepreneurial: You are business and result oriented and have a clear vision and ability to achieve results from action plans derived from strong understanding of the industry and territory. You think strategically to support your decisions. You maintain a high focus on customer satisfaction as a key factor for business growth In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role requires you to work on-site at our Chandigarh office, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Contact information Talent Acquisition Team: Utkarsha Kishor Rajput Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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TaskUs is looking for Talent Acquisition specialist - 2 to join our dynamic team and embark on a rewarding career journey. We are seeking a highly motivated and experienced Talent Acquisition Specialist to join our HR team. As a Talent Acquisition Specialist, you will be responsible for attracting, sourcing, and hiring top talent for our organization. You will collaborate with hiring managers, develop effective recruitment strategies, and ensure a smooth and positive candidate experience throughout the hiring process. Responsibilities : Develop recruitment strategies : Collaborate with hiring managers to understand their staffing needs and develop effective recruitment strategies. Determine the most appropriate sourcing methods, including job boards, social media, networking, and employee referrals, to attract qualified candidates. Source and screen candidates : Proactively source and identify potential candidates through various channels. Review resumes, screen applications, and conduct initial phone or video interviews to assess candidates' qualifications, experience, and cultural fit. Conduct interviews : Coordinate and conduct in - person or virtual interviews with candidates. Use behavioral and competency - based interviewing techniques to evaluate candidates' skills, experience, and potential for success in the role. Collaborate with hiring managers to assess candidates' suitability. Coordinate recruitment process : Manage the end - to - end recruitment process, including scheduling interviews, coordinating assessments or tests, and conducting reference checks. Ensure a seamless and timely process for candidates and hiring managers. Build and maintain talent pipelines : Continuously build and maintain a network of potential candidates for current and future positions. Establish relationships with industry professionals, attend job fairs and networking events, and leverage online platforms to engage with passive candidates. Enhance employer brand : Actively promote and enhance the employer brand to attract top talent. Develop compelling job descriptions and engaging recruitment materials. Maintain a positive candidate experience by providing timely and personalized communication throughout the hiring process.

Ensure that the SHE Management System set out in Risk Control Elements RCE00 through to RCE28 is effectively implemented at the PC Suwon site Work with local management to manage a long term sustainable approach to the assessment of all risks, the recording of such risks and the swift introduction of measures to minimize such risks, both preventative and protective. Develop and provide training and awareness to affected employees/management. Ensure that the design and implementation of all SHE programmes are successful in involving all employees; especially in informing, development and training. Coordinate incident/hazard investigations and corrective actions. Take the lead role in investigations into serious incidents. Ensure that local management operate a streamlined and effective SHE reporting system which will allow the monitoring of site SHE performance against leading and lagging indicators and the reporting into GPS for people and sustain reporting. Conduct audits and inspections to assure compliance to company and regulatory procedures. Prepare and maintains necessary regulatory documentation and reports. Participate in SHE Performance quarterly/annual SHE reviews, to provide input and advice. Provide technical/Engineering support in SHE areas for assigned areas and projects. Plan and perform occupational health surveys. Support line managers in the execution of their SHE responsibilities. Skill/Knowledge/Experience Must be a good communicator and have excellent fluency in spoken and written English. 5 years SHE experiences preferred. Report writing and presentation skills. Advanced Diploma in health and safety management Diploma in Environmental Certificate preferred. Microsoft Office applications. Strong communication skills, organisational awareness and impact and influencing skills area prerequisite. Self-starter, effective time manager and effective line manager. Assertive, diplomatic with a good appreciation of business and commercial issues.

Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent. Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2s list of 100 fastest-growing software companies. Position Overview Were looking for a thoughtful, hands-on Manager of Customer Success to lead, coach, and grow our Customer Success Management team. You ll support our CSMs in delivering exceptional experiences to customers, while also rolling up your sleeves to join high-stakes conversations, clear roadblocks, and bring operational clarity to our processes. This role is a unique blend of people leadership, strategic thinking, and direct customer impact. It s perfect for someone who loves mentoring others, thrives in a fast-paced, collaborative environment, and wants to help shape how Goldcast shows up for our customers. What You ll Do: Championing Customer Impact Join key customer calls to support renewals, troubleshoot issues, or help navigate complex situations. Offer strategic input post-call and follow through on internal action items. Own a small book of high-impact or high-risk accounts as needed. Coaching & Growing the Team Hold weekly 1:1s with each CSM to support development and unblock challenges. Deliver ongoing call coaching (live or async) with actionable, tailored feedback. Lead onboarding for new team members and guide continuous enablement. Internal Communication & Admin Represent your team in cross-functional meetings and leadership check-ins. Keep team documentation organized (e.g., Notion, Book of Business updates). Communicate updates clearly and efficiently to both your manager and your team. Driving Projects & Improvements Lead or contribute to key strategic projects each quarter to improve how we operate. Build repeatable tools, playbooks, and templates that make the team stronger. Proactively identify and solve process gaps before they escalate. Forecasting & Strategic Planning Own renewal forecasting and share insights with Customer Experience and leadership. Track key risks and opportunities across your team s portfolio. Speak to segment and account health at an executive level with clarity and confidence. What Helps You Thrive in This Role Customer Empathy & Communication : You listen deeply, speak clearly, and advocate for both the customer and the team. Youre the steady presence in a tough conversation. Coaching & Talent Development : You love helping people grow. You give feedback that s kind, direct, and effective and you track progress over time Operational Rigor : You keep things moving and well-documented. Your team and peers trust that nothing will fall through the cracks. Strategic Insight : You connect the dots between daily actions and long-term goals and help your team do the same. Cross-Functional Collaboration : You build strong partnerships with Sales, Product, Support, and beyond. You re comfortable navigating across teams and priorities. Ownership & Accountability : You don t wait for someone else to solve the problem you take initiative, follow through, and bring others along. What You Bring 5+ years in Customer Success, Account Management, or a related B2B SaaS role 1 2+ years in a people management or team lead capacity Excellent communication and stakeholder management skills Solid forecasting instincts and comfort with data-driven decision making Familiarity with CS platforms, CRMs, and health tracking tools (e.g., Salesforce, Gainsight, Catalyst) What Success Looks Like You re regularly joining and adding value to key customer calls Your team receives structured coaching and grows stronger over time Strategic projects are scoped clearly and delivered on schedule Forecasts are reliable and your leadership team trusts your judgment You raise the bar on how Goldcast serves our customers Compensation: Goldcast is a remote organization with access to an office in Boston for occasional gatherings. Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development.

Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent. Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2s list of 100 fastest-growing software companies. Position Overview Were looking for a thoughtful, hands-on Manager of Customer Success to lead, coach, and grow our Customer Success Management team. You ll support our CSMs in delivering exceptional experiences to customers, while also rolling up your sleeves to join high-stakes conversations, clear roadblocks, and bring operational clarity to our processes. This role is a unique blend of people leadership, strategic thinking, and direct customer impact. It s perfect for someone who loves mentoring others, thrives in a fast-paced, collaborative environment, and wants to help shape how Goldcast shows up for our customers. What You ll Do: Championing Customer Impact Join key customer calls to support renewals, troubleshoot issues, or help navigate complex situations. Offer strategic input post-call and follow through on internal action items. Own a small book of high-impact or high-risk accounts as needed. Coaching & Growing the Team Hold weekly 1:1s with each CSM to support development and unblock challenges. Deliver ongoing call coaching (live or async) with actionable, tailored feedback. Lead onboarding for new team members and guide continuous enablement. Internal Communication & Admin Represent your team in cross-functional meetings and leadership check-ins. Keep team documentation organized (e.g., Notion, Book of Business updates). Communicate updates clearly and efficiently to both your manager and your team. Driving Projects & Improvements Lead or contribute to key strategic projects each quarter to improve how we operate. Build repeatable tools, playbooks, and templates that make the team stronger. Proactively identify and solve process gaps before they escalate. Forecasting & Strategic Planning Own renewal forecasting and share insights with Customer Experience and leadership. Track key risks and opportunities across your team s portfolio. Speak to segment and account health at an executive level with clarity and confidence. What Helps You Thrive in This Role Customer Empathy & Communication : You listen deeply, speak clearly, and advocate for both the customer and the team. Youre the steady presence in a tough conversation. Coaching & Talent Development : You love helping people grow. You give feedback that s kind, direct, and effective and you track progress over time Operational Rigor : You keep things moving and well-documented. Your team and peers trust that nothing will fall through the cracks. Strategic Insight : You connect the dots between daily actions and long-term goals and help your team do the same. Cross-Functional Collaboration : You build strong partnerships with Sales, Product, Support, and beyond. You re comfortable navigating across teams and priorities. Ownership & Accountability : You don t wait for someone else to solve the problem you take initiative, follow through, and bring others along. What You Bring 5+ years in Customer Success, Account Management, or a related B2B SaaS role 1 2+ years in a people management or team lead capacity Excellent communication and stakeholder management skills Solid forecasting instincts and comfort with data-driven decision making Familiarity with CS platforms, CRMs, and health tracking tools (e.g., Salesforce, Gainsight, Catalyst) What Success Looks Like You re regularly joining and adding value to key customer calls Your team receives structured coaching and grows stronger over time Strategic projects are scoped clearly and delivered on schedule Forecasts are reliable and your leadership team trusts your judgment You raise the bar on how Goldcast serves our customers Compensation: Goldcast is a remote organization with access to an office in Boston for occasional gatherings. Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development. Goldcast.io is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Senior Product Manager - AI Agent Location: Bengaluru (Hybrid) At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk! Job Summary: As a Senior Product Manager for AI/ML solutions, you are responsible for delivering market-leading product capabilities aligned with the Reltio s AI/ML strategy to meet the rapidly growing demands of our expanding customer base. You will work with a cross-functional team, and understand evolving trends in the ML space, competitive landscape and other influencing factors to refine AI/ML product roadmap. You will deliver product capabilities and support the go-to-market functions to facilitate customer adoption and drive business outcomes. You should be able to understand the limitations and capabilities of AI where AI can be applied and with what trade-offs. You are good at communicating the value-proposition of AI-enabled offerings and the opportunity cost with respect to Reltio s overarching business strategy. AI in itself is quite complex, so you are good at using AI to simplify results and processes, and not over-engineer the system. You come with a customer-first mindset and focus on what and why of the problem-statement before getting into the how part. You will regularly report to the leadership team to review AI product strategy, roadmap, release plan and other key business metrics. You should bring an enthusiastic, team-player attitude, foster cooperation with other departments, and drive innovation and customer adoption for your product areas. Job Duties and Responsibilities: Product Strategy & Roadmap Define and evolve Reltio s product vision aligned with customer needs and business goals. Identify strategic opportunities to leverage Reltio s AI Agentic platform to solve real-world problems across different business applications and operational functions leveraging contextual data. Translate emerging technology trends into differentiated product capabilities. Develop and maintain a detailed, actionable roadmap for business application AI Agents. Customer Value & Execution Partner with Engineering and Design to deliver high-quality, scalable, and intuitive AI experiences. Prioritize features based on customer pain points, data insights, and technical feasibility. Champion the voice of the customer conduct interviews, analyze feedback, and synthesize user needs into product requirements (PRDs). Deliver Minimum Viable Products (MVPs) to validate ideas quickly and iterate based on learnings. Cross-Functional Leadership Work closely with Sales, Marketing, Services, and Support to develop enablement materials and ensure successful product launches. Provide clear, compelling communication of product value and strategy to stakeholders at all levels, including executive leadership. Facilitate collaboration across distributed teams and partner organizations to drive alignment and execution. Skills You Must Have: A proven track record of delivering highly successful enterprise-scale web and mobile applications with a world class user experience 10+ years of total experience with 5+ years in Product Management involving Software-as-a-Service products Good communication skills with ability to present complex topics for audiences of varying technical / business acumen Excellent listener with an acute sense to pick-up on customer and market problems Ability to solve complex problems in a fast-moving environment and see challenges as opportunities to make revolutionary AI solutions Prior experience in Master Data Management, Big Data technologies, Machine Learning, Analytics, and Customer Experience is desirable Experience with Agile development methodologies, Lean principles, Rapid Prototyping and Design Thinking is a plus Familiarity with roadmap and SDLC tools to build and communicate vision, business plans, roadmaps, personas and GTM strategy is a plus Ability and willingness to travel globally Bachelors degree or higher with a technical discipline. MBA is a plus

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation?. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration. Primary country and city: India (IN) || Noida Req ID: 767262

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Bachelors degree in a related field preferred. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: — Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15 Members]. — Conduct regular performance reviews, identify training needs, and create development plans for team members. — Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). — Manage team schedules and ensure adequate staffing levels to meet customer demand. — Foster a positive and collaborative team environment. Customer Experience: — Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). — Handle escalated customer issues and complex inquiries. — Identify and address trends in customer complaints and feedback. — Proactively identify opportunities to improve the customer experience. Operational Excellence: — Monitor key performance indicators (KPIs) and identify areas for improvement in operational efficiency. — Implement process improvements and best practices to enhance team productivity and customer satisfaction. — Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. — Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: — Prepare regular reports on team performance and customer experience metrics. — Analyse data to identify trends and insights that can be used to improve customer service and operational efficiency. — Use data to make informed decisions about resource allocation and process improvements. Qualifications : — Bachelors degree in a related field preferred. — Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry. — Proven experience in managing and leading a team. — Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g., Amadeus, Sabre, Galileo). — Excellent analytical and problem-solving skills. — Strong communication and interpersonal skills. — Ability to work in a fast-paced environment and manage multiple priorities. — Proficiency in using CRM software and other customer service tools. — Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: — Experience with Amadeus/Travelport is a must. — Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. — Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants- and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!