16637 Customer Experience Jobs - Page 16

Service Desk Agent ( For Pooling) Role Purpose: The Service Desk Agent (SDA) serves as the first point of contact for information technology (IT) support needs, delivering responsive, consistent, reliable, and customer focused assistance to ensure the smooth operation of day-to-day activities. As the role evolves toward an enhanced customer experience, and as the face and voice for users seeking aid, the role holder represents the service experience and is essential in building trust. This role is key to diagnosing and resolving incidents, providing user guidance and handling service requests. Key Accountabilities: Technical capability Ability to support standard technical queries related to...

Role Summary This individual will work closely with their team and the end customers to ensure we are providing excellent customer service and meeting (or exceeding!) the customers expectations. Responsibilities: Responsible for a team, including project managers, project engineers, and documentation coordinators, that supports the power, oil and gas markets Motivate and drive the team to providing an excellent Customer Experience Drive and track the team performance related to project quality, delivery, and cost to ensure meeting or exceeding expectations Responsible for teams project execution of day-to-day activities from order reception until customer acceptance/project close out Partner...

Why this job matters This role is crucial in ensuring the reliability, security, and performance of BTs mobile services, including commercial IP Trasport networks-Lab. By maintaining a robust IP Transport Network, the IP Transport Specialist Assistance critical communication services, directly impacting customer satisfaction and operational efficiency. This position helps safeguard essential services, ensuring seamless connectivity and security for our customers and business operation What youll be doing What youll be doing your accountabilities Provisioning and Deployment: Configure and deploy network devices such as routers, switches, and firewalls to Assistance IP Transport Lab infrastruc...

Position Name- CX Lead -Project Manager Location: Banglore Project details: Backfill support for CX leads in Retail banking Primary Skillset: Customer experience, User Research and Testing, Process Optimization, Data Analysis Job Role & Responsibilities: Key Result Areas: Improve Customer Satisfaction through improved digitized experiences Improved CX through key participation in journey design and testing impacting client experience Enhances CX metrics across the board collaborate closely with other team members and departments Interact with customers and analyze their feedback Work across all levels, functions and divisions to enhance service standards Escalate concerns to management and w...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

MOTHER HUB - SHIFT Manager ABOUT US Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behavior trends in the eCommerce industry by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions & increasing retention ...

[{"Remote_Job":false , "Posting_Title":"Retention Marketing Manager" , "Is_Locked":false , "City":"Sector\-17" , "Industry":"Cosmetics" , "Job_Description":" We are seeking an experienced Retention Marketing Manager to lead and execute retention initiatives that drive customer engagement, repeat purchases, and lifetime value (LTV). The ideal candidate will own both the strategy and execution of retention campaigns across Email, WhatsApp, and SMS , building impactful customer journeys that enhance loyalty and reduce churn. Key Responsibilities:\- Develop and execute a comprehensive retention strategy across Email, WhatsApp, and SMS. Design and implement automated customer journeys focused on ...

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethicIf yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a Business Analyst who shares Amazons passion for the customer someone who understands the Engineering and Business both. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with business, program and product teams. The successful c...

Amazon and MX Player recently joined forces to accelerate premium free entertainment for 250 million users in India. With this acquisition, Amazon merged two of India s most popular free AVOD (or ad-supported video on demand) services MX Player and Amazon miniTV into one service Amazon MX Player. We seek engineers who can help us shape and build Amazon MX Player. Youll be part of the team which builds unique OTT viewing experiences for our customers, and the features you build will have a direct impact on the Amazon MX Player customer experience. We are seeking an engineer who can channel their passion for movies and TV entertainment to work backwards from the customer to help us achieve our...

Lead, motivate, and supervise a team to achieve individual and collective performance targets while ensuring alignment with organizational goals, policies, and quality standards. Allocate tasks, set clear expectations, monitor daily activities, and provide continuous guidance to ensure timely completion of work with high accuracy and efficiency. Conduct regular team meetings, performance reviews, and one-on-one discussions to track progress, identify gaps, resolve challenges, and implement improvement plans. Train, mentor, and coach team members on processes, tools, and best practices to enhance productivity, skill development, and overall team effectiveness. Act as a point of contact betwee...

We are looking for a highly skilled and experienced Customer Support Executive to join our team at NM Paribas. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers. Roles and Responsibility Respond to customer inquiries and resolve issues professionally and promptly. Provide accurate information about products or services to customers. Use problem-solving skills to address complex customer complaints. Collaborate with internal teams to resolve customer issues and enhance overall customer experience. Maintain high product knowledge to effectively support customers. Consistently meet or exceed performance metrics, such as re...

Job Title: Assistant Manager - Customer Success Summary: We are seeking a dedicated and dynamic individual to join our team as an Assistant Manager in the Customer Success department. The ideal candidate will have 2-3 years of experience in either cement, metal or chemical industry. This role requires an individual who is passionate about ensuring customer satisfaction and building long-lasting relationships with clients. Roles and Responsibilities: Serve as the primary point of contact for customers, promptly addressing inquiries and concerns with professionalism and courtesy. Maintain detailed documentation of customer issues, analysis, and the value added through solutions. Visit the plan...

Project description Positions in this function create and deliver high-quality system solutions for our applications, products, and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems to support those processes. Individuals in these roles may perform analysis and serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost-effective and meet users'' requirements. In addition, they create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Responsibilit...

Purpose/Objective To provide comprehensive oversight and assurance for real estate project execution by monitoring and coordinating across all critical functions—design, statutory approvals, construction, sales, revenue realization, budget adherence, financial performance, regulatory compliance, and customer processes. Key Responsibilities of Role Project Monitoring & Governance - Track end-to-end project progress across design, approvals, construction, and sales functions. - Ensure adherence to project timelines, budgets, and quality standards. Risk Management - Identify potential risks and bottlenecks impacting project delivery. - Implement corrective actions to mitigate risks related to c...

Job Overview The Program Manager Channel Expansion and Market Development will play a critical role in the expansion and optimization of TEs distribution network across India and Southeast Asia. This individual will bring structure, discipline, and transparency to strategic executioncoordinating programs that accelerate revenue growth, enhance operational efficiency, and improve customer experience. This role blends strategic program leadership with hands-on execution, partnering with regional business owners and global stakeholders to turn strategy into measurable outcomes. The ideal candidate is a self-driven, business-minded program leader who thrives in a global matrix, navigates ambigui...

Position Summary: Pentair is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects. Duties & Responsibilities: Investigate the issue and Provide Resolution (where is the issue device / connectivity / platform / application layer) Application & Platform Performance Monitoring Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools Recreate and verify complex performance and environmental issues with full access to the production environme...

As a Design & Sales Lead, you should have excellent creative thinking skills and be able to create Modular designs based on conversations with a client. You should be confident in communicating regularly with clients to assess their needs and adjust a given approach based on feedback. You should maintain familiarity with the Interior Design landscape and trends to provide the client with the best idea & drive Sales Closure. Roles and Responsibilities To own the Customer Experience during a project. To lead and own the quality & accuracy of design deliverables. To own an end-to-end Project lifecycle.

Our Product Specialists get to know a limited number of specialized products and services inside and out. As well as selling them directly, were called in to identify and create support within customer accounts. We are the difference makers. Join us to do the best work of your career and make a profound social impact as a Client Solutions (WSG) - Product Sales and Solutions Specialist on our Product and Solutions Sales Specialist Team in Pune . What youll achieve As an Workspace Solutions Group - Outside Sales Product Specialist, you will proactively identify and solve customer business needs by providing subject matter expertise and creating solutions using Dells products and services. You ...

Educational Qualification: Bachelors degree in Computer Science, Computer Engineering, or an equivalent combination of technical education and relevant work experience. Work Experience : Minimum 2 to 3 years of experience working with Enterprise customers Role Description : Manage a portfolio of Aurora and Data customers across the Americas region. Own customer onboarding, upsell, and cross-sell opportunities. Provide 24/7 technical assistance, troubleshooting issues through phone, email, chat, and video. Deliver value by helping customers integrate Pixxels Earth Observation data and SaaS products into their workflows. Continuously improve internal processes to raise the quality and efficien...

You'd fit in if: You can drive high performance customer-focused culture: Being obsessed with metrics, diving deep to find root causes, and driving improvements. Lead KPIs related to speed, reliability, customer experience, and cost aligned with business goals. Keen observation skills: Ability to study audience engagement and build healthy retention and re-engagement metrics. Data-driven mindset: Identify key metrics, extract meaningful insights from customer analytics dashboards, and define suitable actions. Strong communication: Excellent communication and stakeholder management skills. Build a versatile and transparent culture: Hire talent with complementary skills, over-communicate with ...

Take accountability and manage city-level operations including partner operations, vendor operations, 1P catalog logistics, and ads & marketing campaigns. Work with 1P retail partners to ensure on-time order fulfillment, real-time inventory updates, and provide technical and operational support to ensure customer delight. Ensure partners meet defined performance standards and expectations. Develop new strategies to streamline processes and reduce costs. Perform metrics reporting and data analysis to identify issues and opportunities for process improvements. Work with vendors to ensure quality standards and TAT adherence. Collaborate across teams to identify improvement areas and execute ini...

Take accountability and manage city-level operations including partner operations, vendor operations, 1P catalog logistics, and ads & marketing campaigns. Work with 1P retail partners to ensure on-time order fulfillment, real-time inventory updates, and provide technical and operational support to ensure customer delight. Ensure partners meet defined performance standards and expectations. Develop new strategies to streamline processes and reduce costs. Perform metrics reporting and data analysis to identify issues and opportunities for process improvements. Work with vendors to ensure quality standards and TAT adherence. Collaborate across teams to identify improvement areas and execute ini...

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention. "

Meet the Team You will be a part of an outstanding technical pre-sales team in our Global Security Sales Organization (GSSO), responsible for driving the success of Ciscos Security Portfolio and focusing on protecting Customer Application Environments no matter where they live (on-prem / any cloud). Our mission is simple: democratize security by making it easy and effective for everyone. Were transforming security from the ground up by solving the worlds most pressing geopolitical challenge safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges. We believe that impactful work is rewarding work and that our t...

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. To establish a customer- focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.