13485 Customer Experience Jobs - Page 16

Role Overview: You will be a Digital Commerce Engineer / IT Consultant at Freshways Dairy Pvt. Ltd. in Chandigarh, India. Your main responsibility will be software development, programming, and integration of digital commerce systems for the company. Key Responsibilities: - Design, develop, and maintain software applications - Integrate various systems - Ensure seamless operation of digital commerce platforms Qualifications Required: - Proficiency in Software Development, Programming, and Integration - Experience in E-commerce & Digital Solutions, especially SAP (SAP CX and Commerce Cloud) - Expertise in IT & Digital Consulting, Customer Experience (CX), Digital Strategy & Transformation - S...

As a Category Manager at Urban Company, your primary responsibility will be to ensure the right quality supply is onboarded to meet customer demand and deliver a superior customer experience. You will play a crucial role in maintaining daily operations without any disruptions in your city. Additionally, you will work on implementing growth and quality improvement initiatives in coordination with category heads at the central level. Your key responsibilities will include: - Onboarding high-quality service professionals to meet customer demand - Ensuring smooth daily operations in your city - Implementing growth and quality improvement initiatives in alignment with central category heads - Bui...

Role Overview: As an Industry Strategist at Accenture, you will have the exciting opportunity to work on the Industry Strategy agenda of the company's most strategic clients globally. You will be a part of the Global Network (GN) Strategy Practice within Accenture Strategy, focusing on the CEOs" most strategic priorities at the intersection of business and technology. Key Responsibilities: - Analyze markets, consumers, economies, and conduct feasibility studies to uncover trends and opportunities in the Banking industry. - Collaborate with Banking clients globally to identify their strategic goals and develop comprehensive plans to achieve them. - Develop and execute strategies addressing ch...

Role Overview: As a Senior Specialist, Insights and Strategy Delivery at NPS Prism, you will be a crucial member of the client-facing Commercial team. Your primary responsibility will involve collaborating with the Commercial and Product teams, as well as Bain case teams and Partners, to support Prism sales conversations, drive adoption among clients, and oversee the operational aspects of the Prism commercial process. Your ability to excel in a fast-paced environment and manage multiple tasks simultaneously will be key to your success in this role. Key Responsibilities: - Support customer success and adoption efforts for the region by analyzing large datasets and crafting CX insights for cl...

Job Summary Overall, more than 12-16 years of experience with at least 10 years of experience as a solution architect in F&A / enterprise services for top tier global F&A business process services providers Winning track record of leading the architecture of large, complex, technology-centric, global F&A solutions - from structuring the solution, costing-pricing, developing & presenting RFP/ RFI and Pro-active proposals, writing statements of work, service levels and business outcomes F&A functional process subject matter expert in either or all; procure to pay, order to cash, record to report, financial planning & analysis, regulatory/compliance. Expertise and know-how in procurement, suppl...

As a Quality Analysts Supervisor, your role will involve supervising and mentoring the Quality Analysts team to ensure accurate call monitoring and feedback delivery. You will conduct regular audits of inbound and outbound calls, chat, or email interactions to evaluate agent performance. Identifying gaps in communication, compliance, and process adherence will be crucial, as you will need to share actionable insights with operations. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will be part of your responsibilities. Additionally, you will create and analyze quality reports and dashboards to identify trends and areas of improvement. ...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

Do check our Video on the role and responsibility of an Omni Sports Advisor - https://www.youtube.com/watchv=EHQ8mJ6FBVI 1st Responsibility: I ensure a WOW Customer Experience I greet, smile, and engage with customers to understand their needs I am equipped to interact and engage with my customers I promote sports by engaging customers through sports communities I practice my sport and inspire customers to join sports communities. I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests. I ensure my customer is Satisfied or Satisfied I ensure my customer is Satisfied or Satisfied I propose the right products & services d...

Experience 13 to 20yrs Location Bangalore / Noida/ Chennai / Pune Vertical Solutions Group This is a domain led high quality solutions group working in conjunction with Sales, Delivery, Practice teams to develop and shape solutions that are innovative and differentiated in the market. This group allows the Sales teams to take a narrative to the market that is unique and create interest which is further worked towards shaping deals proactively. The group works on technology and business levers to come up with 360 degree solutions ideas across Engineering, IT Applications and Infrastructure services within HCLtech. Client experience management is an integral part of this team and this allows t...

Role Overview: You will be responsible for managing and executing regular reporting on Customer Experience metrics and key performance indicators (KPIs). This includes analyzing data from third-party benchmarking reports to compare performance against industry standards and identify areas for competitive advantage. You will translate complex data and analytical findings into clear and compelling reports and presentations for various stakeholders across the business. Additionally, you will monitor CX trends, identify opportunities for deeper analysis, and drive efficiency and automation in CX reporting and data analysis processes. Key Responsibilities: - Manage and execute regular reporting o...

Job Description: Service Excellence Manager: Job Summary: The Service Excellence Manager is responsible for driving patient experience and service quality across the hospital. This role focuses on ensuring all patient touchpoints deliver consistent, empathetic, and efficient service. Key Responsibilities Develop and implement strategies to improve patient experience and satisfaction. Monitor patient feedback and ensure timely resolution of complaints and suggestions. Conduct service audits and performance assessments to maintain high service standards. Collaborate with departmental heads to identify and address service gaps. Design and deliver staff training programs on communication, empath...

Role Overview: You will be responsible for coordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets. You will interact with senior stakeholders, including department heads and CXOs, to establish processes for customer communication and measure their effectiveness. Identifying and tracking metrics to evaluate customer experience, setting up processes for measurement and communication of customer sentiment, and developing product solutions to provide seamless experiences for customers will be part of your key responsibilities. You will also work closely with the customer support team on improving service and identify...

As a Planner at bp, you will be responsible for creating short- and long-term plans at item/location level of planned stock movements across the distribution network to meet customer service and operational targets. You will provide analytical support to the planning process and ensure accurate information is provided to both business customers and support teams through the correct use of information technology systems. Your flexibility and adaptability will be key as you collaborate with other teams within the organization. **Key Responsibilities:** - Support Team Leader with daily operational coordination for the own portfolio - Act as the first point of contact for planning-related proces...

Who we are looking for: The Analyst II, QA & Testing position is responsible for testing new development and configuration in non-production NetSuite environments. This role is expected to align with business partners in accounting and payments to ensure understanding of expectations, and verify change documentation includes all requirements and outcomes. The Analyst, Systems QA position will ensure system changes meet the agreed specifications and identify any potential defects prior to moving to production. This position will review test results with business partners, and verify whether the change is ready for production. What you will do: Actively and consistently support all efforts to ...

Provides optimal customer experience, exhibiting Mouser values to each customer. Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services. Determines customer expectations and provides options to meet their needs. Generates new and repeat business through customer service initiatives and offering associated products and promotional items. Follows up with customers to ensure on going customer satisfaction. Promotes and maintains high standards of quality and service excellence. Processes work in a timely manner and meets daily productivity o...

Marketing Technology Solutions (MarTS) is building cutting-edge, intuitive, intent-driven marketing products to empower our customers, generate high-value leads and fuel the Mastercard brand. We are a part of the Corporate Technology Solutions Group Mastercard Technology business unit that powers the customer technology backbone of Mastercard. MarTS operates at the center of marketing, business, product, and technology, and brings to life marketing strategies and helps to pave the way for new ones that power our growth. This product manager would be focused on supporting our Marketing Operations business partners, helping to drive the roadmap and product backlog for our instance of Salesforc...

About the Role: We are looking for strong, independent and innovative problem solvers to join the Planning team for Fulfilment & Experience. Youll work closely with the Planning managers who lead fulfillment and user/supplier experience charters in order to serve our users better. To this end, youll also lead key initiatives and impactful projects to revamp the very way we approach our users.Your guiding question in this role will be is Meesho the preferred channel of e-commerce for all our customers, small entrepreneurs and users?. Youll answer this question every day through user-centric, cost-effective designs and processes. Youll also own the performance metric for Fulfillment and Experi...

Skill required: NA - Solution Architecture Designation: Solution Enablement Manager Qualifications: BCom/BCA/Bachelor of Arts Years of Experience: 13 to 18 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture Operations...

About The Role Skill required: Delivery - Market Research Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-mar...

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you d...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-mar...

About The Role Skill required: Delivery - Digital Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations.Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-m...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquirie...

About The Role Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate - Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in written & verbal communication. Good call handling skills.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquirie...