16637 Customer Experience Jobs - Page 15

About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong ...

Job Title: BPO Analyst – Call/Chat/Email Audit Process Job Summary: We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process . The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service . The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency. Key Responsibilities: Quality Audits & Compliance: Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines. Identify service gaps, communication errors, and train...

About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong ...

Analyst – Inbound Chat – Customer Operations Pune | Full-time (FT) | Customer Operations Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing produ...

Overview HashiCorp Cloud Platform (HCP) provides a unified, managed experience for organizations to deploy, operate, and scale across diverse cloud environments. As adoption grows, scale and performance are critical to delivering reliable, efficient, and predictable outcomes for customers. Ensuring that HashiCorp Cloud meets the demands of global enterprises requires robust performance engineering and a product mindset that prioritizes scalability and resilience. We are seeking a Product Manager to lead the strategy and execution for Scale and Performance across HashiCorp Cloud. This role will focus on building the frameworks, tooling, and insights needed to validate and continuously improve...

As Channel Account Mgr. - B2B, you are responsible for growing the B2B Lubricants business through our Distributor Channel and in targeted geographies and sectors by business planning and execution. You are expected to deliver top-line growth by selling Shell CVPs to target sectors, in line with Shell HSSE policy and Shell General Business Principles in conjunction with RTM, Marketing and Technical, implementing the Sector and Customer Strategy What you'll be doing Develop and execute Distributor Business Plans to meet volume, revenue, credit, and operational targets. Engage with key prospects, customers, OEMs, and cross-functional teams to deliver integrated Shell CVPs. Drive sales producti...

Rest of World (ROW) Transportation Execution team in Hyderabad is looking for an innovative, hands-on and customer-obsessed Program Manager for its Analytics function Candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, excellent technical skills and should be able to juggle multiple tasks at once Candidate must be able to identify problems before they happen and implement solutions that detect and prevent outages The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience and get the right things done This job requires you to constantly hit the ground running an...

We are looking for an experienced sales professional with a strong retail mindset, customer-centric approach, and the ability to translate market opportunities into profitable growth. You should be an inspiring leader who can engage dealers, influence stakeholders, and deliver win-win solutions for customers. Who are we Volvo Construction Equipment is a global leader in premium construction equipment, services, and solutions. With a strong presence in India for over two decades, we partner with our customers to drive productivity, sustainability, and long-term value. At Volvo, we believe that people are our greatest asset. Through innovation, collaboration, and responsibility, we are shaping...

We are seeking a dynamic and innovative Customer Experience Manager to lead and enhance customer engagement across multiple platforms This role will oversee Banking, PRM (Partner Relationship Management), CRM (Customer Relationship Management), ERM (Enterprise Relationship Management), and Loyalty Programs, ensuring seamless experiences and driving customer delight The ideal candidate will manage cross-functional teams, deliver innovative solutions, and continuously improve processes to strengthen customer relationships Customer Experience & Loyalty Management Design, implement, and optimize customer experience strategies across all touchpoints. Manage and enhance loyalty programs , ensuring...

REALM CORE team in Hyderabad is looking for a System Development Engineer who will act as first level support for all incoming production software application issues in Last Mile network Amazon transportation encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a b...

We are deeply connected with the idea that live sports events are fundamentally different: there is only one shot at delivering the moment until it is forever lost Our mission is to make sure that our customers never miss a single moment of the sports they love To do this we need to deliver best-in-class live sports infrastructure, testing, monitoring, and operations to optimize the delivery of live sports experiences at scale Our team engineers for speed, quality, availability, and scale As Prime Video has grown, we've increased the depth and breadth of video products we support, with a corresponding increase in the associated size and complexity of our engineering activity and the load on ...

As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon s vendors and multiple internal teams to enable Amazon s vendors growth on Amazon. You will utilize a wide range of nego...

Training: Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates. Work on the ground to enable network with new product launches and partner with the operations and other teams. Reporting: Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory. Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets. Set proper expectations, provide clear status communications, and manage rel...

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 2. Centre Operations Management Ensure smooth daily operations using the desired checklist tool Oversee class schedules, tra...

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 2. Centre Operations Management Ensure smooth daily operations using the desired checklist tool Oversee class schedules, tra...

The Centre Manager is the face of a Cultfit centre and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment. 1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells. Drive walk-in/trial conversions through effective consultations. Manage the entire membership conversion process with clean, consistent, and accurate documentation via portal 2. Centre Operations Management Ensure smooth daily operations using the desired checklist tool Oversee class schedules, tra...

Your Career The team is an exciting crossroads between Support/TAC (Technical Assistance Center) and Engineering. The team is empowered to drive decisions and to be the thought leaders within the Global Customer Services organization at Palo Alto Networks. On any given day members of the team may work with new products and software very early in the new product lifecycle, provide training, assist a support engineer with a customer issue, replicate a complex issue in our lab or help improve features for supportability and usability. We are a relatively small global team and will only consider the top people from a support or engineering background. You are a good candidate if you are excellen...

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.Yo...

Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Underwriting Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the un...

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Account Rep Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Performing activities as per task list delegated by Inside Sales (Inbound) Lead e.g., running system reports, preparing and distributing status reports, creating and maintaining study documents. Performing subject level data review that require further investigation with the clinical site to determine overall accuracy (inclusion / exclusion criteria / IP / adverse events / labs / SAEs etc.For the Workflow, Seller will provide the client services to the pre-existing customers, on their currently running Ad product...

Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Underwriting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the uniq...

Key Responsibilities: Develop and maintain strong relationships with bank staff and clients to drive bancassurance sales. Promote and sell insurance products (life, health, and general insurance) through the bank’s channels. Conduct product presentations, workshops, and client meetings to explain benefits and coverage. Identify opportunities for cross-selling insurance products to existing banking clients. Achieve individual and branch sales targets as per organizational goals. Provide guidance and support to clients regarding policy details, claims, and documentation. Collaborate with internal teams to ensure smooth onboarding and servicing of clients. Maintain accurate records of client in...

Key Responsibilities: Develop and maintain strong relationships with bank staff and clients to drive bancassurance sales. Promote and sell insurance products (life, health, and general insurance) through the bank’s channels. Conduct product presentations, workshops, and client meetings to explain benefits and coverage. Identify opportunities for cross-selling insurance products to existing banking clients. Achieve individual and branch sales targets as per organizational goals. Provide guidance and support to clients regarding policy details, claims, and documentation. Collaborate with internal teams to ensure smooth onboarding and servicing of clients. Maintain accurate records of client in...

Key Responsibilities: Manage and oversee high-value accounts or elite client segments assigned under CAT. Execute and monitor processes related to [collections, acquisition, or analytics] for elite clientele, ensuring accuracy and compliance. Identify risks, resolve issues, and escalate critical matters promptly. Maintain high-quality documentation and reporting for senior management. Coordinate with cross-functional teams to ensure seamless service delivery and operational excellence. Achieve key performance indicators (KPIs) related to client engagement, recovery, or acquisition targets. Provide mentorship or guidance to junior team members within the CAT function. Stay updated on policies...

Key Responsibilities: Assist in developing and expanding the agency network by recruiting new agents and onboarding them effectively. Train and mentor agents on products, sales techniques, and compliance requirements. Monitor agent performance, provide guidance, and implement improvement plans as needed. Support the development and execution of sales strategies to achieve business targets through the agency channel. Build strong relationships with agents to motivate and retain high-performing individuals. Conduct regular field visits, workshops, and training sessions for agency teams. Track and report agency performance metrics and sales results. Collaborate with internal teams to ensure smo...