13485 Customer Experience Jobs - Page 15

As an E-Commerce Business Associate, you will play a crucial role in streamlining all e-commerce activities with a focus on customer satisfaction. Your responsibilities will include managing online portals and accounts for clients, responding to customer inquiries, resolving issues promptly, and ensuring a positive customer experience. Your key objectives will be to maintain long-term consumer relationships, coordinate promotional offers, and organize e-commerce activities effectively. Key Responsibilities: - Manage online portals and e-commerce accounts for clients - Respond to customer inquiries regarding online merchandise or service orders - Assist customers with product selection and pr...

Shift Timing: 10 Am-7 Pm Salary Budget: Fresher - 2.55 LPA - 3 LPA Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA. Language Proficiency: Good command of English (spoken). Key Responsibilities: * Handle incoming calls and respond to customer queries in a timely and professional manner. * Make outbound calls to customers for follow-ups, feedback, or information updates. * Resolve product/service-related issues effectively, escalating when necessary. *Maintain a high level of customer satisfaction by providing accurate information and support. * Maintain a high level of customer satisfaction by providing accurate information and support. * Meet daily...

Description Hands on configuration experience of SAP Marketing Cloud or SAP Hybris Marketing Facilitate business process review and configuration session(s) Design and implementation of business processes for Aftersales, Customer Experience and Marketing functions including integration with SAP and non-SAP systems within organization Experience resolving issues during System Testing and User Acceptance Testing Performing scoping, configuration and application customization via key user toolset for adaptations and analytics Designing dashboards reports within SAP Marketing Cloud for Customer Enabling Email, Chat and Social media channel like Twitter, Facebook etc. with SAP Marketing Cloud Est...

Summary: We are seeking a dynamic and experienced Executive in Customer Support to join our team. The ideal candidate will have at least 1 year of experience in the Business Development - Customer Support department. The Executive will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. Roles and Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints and issues to ensure customer satisfaction - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and imple...

Job Title: Director Head of Customer Experience & Production Support, Corporate Banking Technology (TDI) Location : Pune / Bangalore Corporate Banking is a technology centric business, with an increasing move to real-time processing, an increasing appetite from customers for integrated systems and access to supporting data. This means that technology is more important than ever for the business. Deutsche Bank is one of the few banks with the scale and network to compete aggressively in this space, and the breadth of investment in this area is unmatched by our peers. Joining the team is a unique opportunity to help rebuild the core of some of our most mission critical processing systems from ...

We are looking for a highly skilled and experienced F&B Executive to join our team at Fidato Hotels. The ideal candidate will have 2-4 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage food and beverage operations to ensure high-quality service and customer satisfaction. Coordinate with suppliers and vendors for timely delivery of goods and services. Maintain inventory levels and control waste to minimize costs. Ensure compliance with health and safety regulations and company policies. Develop and implement new menu ideas and recipes to enhance customer experience. Collaborate with other departments to achieve business obje...

We are looking for a highly skilled and experienced F&B Captain to join our team at SHRI SAI HOSPITALITY. The ideal candidate will have 2-5 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage and coordinate food and beverage service operations to ensure high-quality customer service. Supervise and train staff members to maintain excellent customer satisfaction. Maintain inventory and order supplies to minimize waste and optimize costs. Ensure compliance with health and safety regulations and company policies. Collaborate with other departments to achieve business objectives. Analyze customer feedback and implement changes to ...

Engage with inbound and referral leads.Educate customers about our products.Guide customers through booking process.Maintain lead logs and updates on CRM tools.Coordinate with operation teams.Collecting feedback & testimonials post purchase.

Role Summary: We are seeking an experienced Service Manager to lead and manage the after-sales service operations for plastic processing and packaging machinery. The ideal candidate will possess strong technical expertise, team leadership skills, and the ability to drive customer satisfaction. Key Responsibilities: Oversee installation, commissioning, and servicing of machinery at client sites Lead and guide the service team to ensure timely and efficient support Handle escalated technical issues and provide hands-on troubleshooting when required Coordinate with sales and production teams for seamless client support Maintain service records, generate reports, and analyze performance metrics ...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Looking to onboard a highly motivated and enthusiastic individual with 0-3 years of experience to join our team as a Food and Beverage Service professional in the hospitality industry. The ideal candidate will have excellent customer service skills and be able to work well under pressure. Roles and Responsibility Provide exceptional customer service and ensure customer satisfaction. Manage food and beverage orders, inventory, and supplies efficiently. Maintain a clean and organized workspace, adhering to health and safety standards. Collaborate with other departments to achieve sales targets and improve customer experience. Develop and implement effective strategies to increase sales and rev...

Handle inbound and outbound calls for UK-based customers. Provide accurate information and resolve customer queries effectively. Ensure excellent customer experience by maintaining service quality standards. Adhere to process guidelines, call handling metrics, and SLA requirements. Maintain professionalism and empathy while interacting with international customers. Required Skills: Minimum 1+ years of experience in International Voice Process / Customer Service. Excellent verbal and written communication skills in English. Willingness to work in rotational shifts, including night shifts. Strong problem-solving skills and customer-focused attitude. Preferred: Prior experience in UK process cu...

Global Opportunities Await - Step Into Customer Service Excellence Customer Service Associate (Voice / Non-Voice - International BPO) Location: Pune Viman Nagar | Kharadi | Magarpatta | Yerwada (based on process) About the Role Join our dynamic international BPO team and become a part of a fast-paced, customer-focused environment! We are looking for Freshers and Experienced professionals who are passionate about delivering exceptional service across industries such as Insurance, Retail, E-commerce, and Logistics . You will be responsible for handling customer interactions through voice or non-voice channels, resolving queries efficiently, and ensuring a smooth customer experience. Eligibilit...

About the Role We are hiring Freshers and Experienced candidates for international BPO processes across Insurance, Retail, E-commerce, and Logistics. The role involves handling customer interactions (voice & non-voice), resolving queries, and ensuring excellent customer experience in a global work environment. Eligibility Criteria Qualification: Undergraduate / Graduate (any stream) Freshers with excellent communication skills are welcome Experienced candidates (6+ months in BPO) will be offered higher packages Strong English communication skills (mandatory) Comfortable with rotational US/UK shifts

Role & responsibilities Greet customers professionally and understand their vehicle service or repair requirements. Record customer complaints and prepare job cards accurately. Explain available services, estimated costs, and delivery timelines. Coordinate between the customer, service advisors, and technicians to ensure smooth workflow. Maintain proper records of customer interactions, service feedback, and follow-ups. Conduct post-service calls to ensure customer satisfaction. Handle customer loyalty programs, referrals, and promotional campaigns. Preferred candidate profile 1-3 years of experience in customer service, preferably in the automotive or dealership industry. Polite, confident,...

Key Responsibilities: Sales & Counselling: Drive revenue by counselling prospective and existing students/parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments. Fee Collection: Ensure timely fee payments from parents as per policy guidelines. Student Onboarding & Support: Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation. Customer Experience: Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively . Process Compliance: Follow internal guidelines and ensur...

Key Responsibilities: Sales & Counselling: Drive revenue by counselling prospective and existing students/parents on AESL's educational offerings. Utilize in-person meetings, phone calls, emails, and other communication channels to convert inquiries into enrollments. Fee Collection: Ensure timely fee payments from parents as per policy guidelines. Student Onboarding & Support: Manage the end-to-end journey of the student at the center by facilitating enrollments, documentation, and course initiation. Customer Experience: Build rapport with students and parents, ensuring their queries and concerns are resolved promptly and effectively . Process Compliance: Follow internal guidelines and ensur...

Key Responsibilities: Plan, coordinate, and manage multiple programs and initiatives across channels, ensuring alignment with strategic goals. Use data and analytics to assess program performance, identify trends, and drive continuous improvement. Develop and maintain dashboards, KPIs, and reports to monitor program health and communicate progress to Management. Identify risks and issues proactively, and implement mitigation plans to keep programs on track. Optimize resource allocation, timelines, and processes to improve delivery efficiency. Responsible for design & deployment of Contest, Campaign, Rewards & Recognition payout / incentives schemes Liaison with all Stakeholders Credit, Risk,...

Key Responsibilities Leading corporate wide goal setting, and managing NPS and customer satisfaction programs for different markets and with partners. This role will serve as the lead in bridging the gap between external and internal customer satisfaction surveys by bringing a fresh perspective on aligning the studies. Individual will own the NPS study and drive recommendations to improve the customer experience across the organization Works closely with NPS Insights vendor, Insights Integration and analytics team to produce value-based results to grow NPS and enhance customer experience Frequent communications and presentations to senior leadership team is required, including tracking of th...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and Rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: This role is part of the Bharat Banking Project team, managing the program office. The program office is the fulcrum of the department connecting the dots between products, sales and partnerships, implementing projects from design to go-to-market. The role works closely with Digital Banking & Transformation team, IT team and Financial inclusion tea...

Role Overview: As a CSR Funding Officer at The Neuro Clinical Research Foundation (NCRF), your primary responsibility will be to identify and secure funds from corporate social responsibility (CSR) initiatives. You will play a crucial role in building and maintaining relationships with corporate donors and creating detailed funding proposals. Additionally, you will research potential funding opportunities, prepare reports on funding impacts, and collaborate with internal teams to align funded projects with organizational objectives. Your role will involve ensuring compliance with regulatory requirements and effectively communicating the foundation's mission and vision to corporate stakeholde...

Job Description Role Overview: As a Customer Service Specialist at Concentrix located in Gurugram, you will be responsible for providing exceptional customer support to ensure high customer satisfaction. Your main tasks will include managing customer inquiries over the phone, resolving issues promptly, and maintaining a positive customer experience. It is essential to exhibit professional phone etiquette and continually strive to enhance the overall customer experience. Key Responsibilities: - Manage customer inquiries and resolve issues via phone - Ensure a high level of customer satisfaction - Uphold professional phone etiquette - Continuously improve the customer experience Qualifications...

As a Product Owner for the Customer Onboarding Application on Salesforce AppExchange, your role is crucial in defining the product vision, ensuring high-quality releases, and driving continuous value for Salesforce customers in the Consumer Goods and Retail Execution domain. You will collaborate with stakeholders to deliver a robust onboarding solution that empowers B2B customers at scale. Your key responsibilities include: - Define and own the product roadmap for the Customer Onboarding application on Salesforce AppExchange for both web and mobile platforms. - Partner with customers to gather feedback and insights for the product roadmap, ensuring alignment with Customer Experience (CX). - ...

As an intern at Smytten, you will be part of the Team: Brand Partnerships, Research & Insights based in Ahmedabad for a duration of 2 months, with the flexibility to work either full-time or part-time on 6 days a week schedule. The stipend for this internship opportunity can go up to 7,000 per month. Smytten, known as India's largest product trial platform, is offering this internship for individuals who are eager to experience a high-growth business environment firsthand. Your role will entail the following key responsibilities: - Contribute to projects within Brand Partnerships, Research & Insights - Effectively communicate with consumers, stakeholders, and partner brands - Manage coordina...