9372 Customer Experience Jobs - Page 15

You will work closely with engineering, design, and marketing teams to deliver exceptional user experiences and achieve business objectives. The ideal candidate will leverage data-driven insights and market trends to create seamless and secure customer interactions, driving efficiencies and ensuring compliance with privacy regulations. Bachelors degree or combination of education and experience. Ability to influence and persuade others through storytelling using data Strong cross functional relationship building and communication skills Strong understanding of product development lifecycle and agile methodologies. Strong problem-solving, analytical skills, and ability to operate in a white s...

Role Overview: As the Store Manager, you will be responsible for overseeing the overall store operations, achieving sales targets, and ensuring store profitability. Your role will involve leading the sales floor, driving store results through the store team, and focusing on the financial growth of the store year over year. You will be expected to create emotionally engaging customer experiences consistent with the brand vision and effectively communicate promotional events and latest offers to customers in a creative manner. Key Responsibilities: - Role model, coach, and develop best-in-class selling behavior in the store team - Set visual merchandising expectations to brand standards for br...

As the Business Operations Manager of the ADAS aftermarket division, your role is crucial in leading and optimizing operations to ensure the efficient deployment and ongoing performance of ADAS products across commercial fleets. Your responsibilities include: - Overseeing the end-to-end delivery process for ADAS aftermarket installations, coordinating with logistics, installation, and internal teams to ensure timely and efficient deployments. - Monitoring and optimizing delivery timelines, costs, and quality metrics. - Developing and implementing standard operating procedures (SOPs) for fleet onboarding and field operations. - Collaborating with the sales team to streamline post-sale activit...

Key Responsibilities Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Create buy-in for the product vision both internally and with key external partners Develop product pricing and positioning strategies Translate product strategy into detailed requirements and prototypes Scope and prioritize activities based on business and customer impact Work closely with engineering teams to deliver with quick time-to-market and optimal resources Drive product launches including working with public relations team, executives, and other product management team members Evaluate prom...

Role Overview: As a Call Center Associate at Vector Art, your main responsibility will be handling both inbound and outbound calls to provide exceptional customer service. You will be tasked with addressing inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction. This full-time position, based in Mumbai, will require you to work UK and AUS shifts. Your professionalism and ability to efficiently manage multiple tasks will play a key role in your success in this role. Key Responsibilities: - Handle inbound and outbound calls with a focus on providing exceptional customer service - Address customer inquiries and resolve any issues that may arise - Process cust...

**Job Description** You will play a crucial role in managing and optimizing our online sales channels to drive results. Your responsibilities include: - Maintaining product listings - Analyzing online performance metrics - Ensuring a smooth shopping experience for customers This is a full-time position with a day shift schedule, and the work location is in person.,

As a Support Experience Manager at Rippling, you will play a crucial role in enhancing customer satisfaction and driving global expansion through various support initiatives. Your responsibilities will include: - Joining the support team to improve end-to-end customer experience for diverse segments - Establishing yourself as a product expert and innovator within the organization - Providing actionable insights on quality through customer satisfaction metrics and feedback collection - Driving programs to enhance global customer experience, including mapping customer journeys, improving self-service capabilities, reducing resolution time, implementing training programs, and identifying areas ...

Role Overview: As the Zonal Manager at our organization based in Gurugram, you will have the pivotal role of overseeing the operations of 50+ apparel stores. Your primary responsibility will be to lead a team of City Managers, Area Managers, and Regional Managers in driving sales, improving operational efficiency, and ensuring a stellar customer experience that aligns with our brand's standards. Your success in this position will be measured by your ability to achieve business objectives, expand market reach, and effectively manage team performance across the zone. Key Responsibilities: - Lead daily operations across multiple apparel stores to ensure smooth functioning, accurate inventory ma...

As an Associate for Customer Experience within our CST Business, you will play a crucial role in ensuring a seamless and positive experience for our customers who book through our platform. Your responsibilities will include: - Providing exceptional customer service across various channels such as phone, email, chat, and social media. - Handling escalated customer issues, addressing complex inquiries, and identifying trends in customer complaints and feedback. In this role, you will need to demonstrate proficiency in using CRM software and other customer service tools. It will be essential for you to: - Proactively identify opportunities for improving the overall customer experience. - Imple...

As a UX Design Instructor, you will facilitate classroom teaching in foundational subjects of User Experience (UX) Design. Your responsibility will include leading the academic delivery of UX Design programs at partner universities, such as B.Design UX, M.Design UX, B.Tech. UX, and BCA UX. You will create curriculum content, conduct workshops/masterclasses in UX Design, Design Thinking, Customer Experience, and Communication Design, and mentor students to prepare them for internships and placements. Key Responsibilities: - Facilitate classroom teaching in foundational subjects of User Experience (UX) Design. - Lead the academic delivery of UX Design programs at partner universities. - Create...

As an E-commerce Merchandising Intern at Raised Apparels in Bengaluru, Karnataka, your role will involve supporting the e-commerce team in optimizing product listings, site merchandising, and content. You will play a crucial part in ensuring that the online store not only has an attractive appearance but also functions exceptionally well to drive sales and enhance the overall customer experience. Key Responsibilities: - Support the e-commerce team in optimizing product listings and site merchandising. - Assist in creating engaging and relevant content for the online store. - Work towards improving the digital customer journey to enhance user experience. - Collaborate with various teams to en...

As the Customer Experience & Operations Head at Eternz, you will play a crucial role in revolutionizing the jewelry industry by overseeing the day-to-day business operations and managing pre-order and post-order customer interactions. Your responsibilities will include: - Leading the customer support team to provide exceptional service through various channels such as chat, email, and phone. - Developing and implementing scalable support processes, including SOPs, SLAs, and escalation protocols. - Monitoring and optimizing key metrics like NPS, CSAT, First Response Time, and Resolution Time. - Managing high-touch customer escalations with timely and empathetic resolutions. - Establishing fee...

Role Overview: As the E-commerce Operations Manager, your primary responsibility will be to manage and optimize the Shopify store. This includes tasks such as product uploads, collection setup, pricing strategies, and implementing user experience (UX) improvements. You will also be tasked with tracking, analyzing, and reporting on key performance indicators such as website traffic, conversion rates, and product sales performance. In addition, you will coordinate with vendors and warehouse/logistics teams to ensure efficient inventory management and timely order fulfillment. Conducting regular market research and competitive analysis focusing on U.S. consumer behavior and e-commerce trends wi...

As a Global Customer Support representative in Vadodara, your role will involve responding to customer inquiries, providing assistance through phone, email, or chat, addressing customer concerns, resolving problems, and ensuring customer satisfaction. You must handle customer complaints professionally, escalate issues when necessary, and communicate effectively with customers, colleagues, and other departments within the organization, especially in a multicultural and multilingual context. Strong written and verbal communication skills are crucial for this role. Key Responsibilities: - Respond to customer inquiries and provide assistance through various channels - Address customer concerns, ...

As a Senior Manager Quality Operations in the Customer Service- Trust & Safety domain based in Hyderabad, your primary responsibility will be to lead an independent quality evaluation process. You will oversee the measurement of quality across various sources, provide valuable insights, effectively manage and mentor a team handling diverse workflows, Quality channels, and global stakeholders. Your role also involves driving accountability within the teams to achieve quality performance goals and ensure consistent program standards are met. Key Responsibilities: - Assess and prioritize top-quality issues impacting teams across decision-making channels - Collaborate with internal and external ...

Role Overview: You will be responsible for handling customer queries, resolving issues efficiently, and delivering a great customer experience. Handle incoming customer calls and queries, provide accurate and timely information or resolution to customers, maintain customer satisfaction through professional communication, record and update customer information as required, and work collaboratively with the team to meet service goals. Key Responsibilities: - Handle incoming customer calls and queries - Provide accurate and timely information or resolution to customers - Maintain customer satisfaction through professional communication - Record and update customer information as required - Work...

As an Optometrist/Sr. Optometrist at the company, you will play a crucial role in delivering vision solutions to the people of India. The company, which is rapidly expanding in the eyewear industry, offers a variety of products including prescription eyewear, branded contact lenses, and sunglasses customized to cater to individual customer needs. Supported by IDG Ventures, Unilazer Ventures, and TPG Capital, the company has significantly broadened its service portfolio. Your responsibilities as an Optometrist at the company extend beyond conventional eye care services. Along with conducting eye check-ups, you will actively participate in sales activities to ensure customer satisfaction. Your...

As a Retail Banking Business Performance Specialist at Standard Chartered Bank, your role involves achieving month-on-month targets according to the Performance scorecard. You will play a crucial role in ensuring timely submission of MIS reports with utmost accuracy. Additionally, you will oversee the hiring process of Business Development Executives in alignment with the budgeted headcount while driving the team to cross-sell multiple products to clients. Key Responsibilities: - Achieve month-on-month targets as per the Performance scorecard - Ensure timely submission of MIS reports with utmost accuracy - Oversee the hiring process of Business Development Executives in alignment with budget...

Role Overview: As a member of the Customer Experience team, your main responsibility will be to ensure the best-in-class experience for customers by collaborating with cross-functional teams. You will play a key role in mapping the customer journey, identifying areas for improvement, and implementing strategies to enhance customer experience while reducing customer contacts. Key Responsibilities: - Share data, insights, and best practices to continuously enhance customer experience - Create Business Requirement Documents (BRDs) and Standard Operating Procedures (SOPs) - Work with various teams to implement enhancements - Establish and enforce customer experience guardrails, exception handlin...

As a Lending Operations Assistant at ANZ, your primary responsibility will be to support the Lending Processing Manager from a lending operational perspective. This role involves interacting with customers and agents, coordinating with GCC and/or in-country teams to ensure the delivery of loan fulfillment and life cycle management services. Strong knowledge of Commercial Lending is essential for this position, along with skills in stakeholder management, operational planning and execution, team management, operational controls, and people management. Key Responsibilities: - Ensuring quality outcomes are delivered within SLAs to maximize customer satisfaction - Driving changes effectively whi...

Role Overview: As a Customer Service Consultant at YASH CAR DEAL in Gorakhpur, you will play a vital role in managing customer interactions and ensuring high levels of customer satisfaction. Your primary responsibilities will include responding to customer inquiries, addressing and resolving customer issues, and providing exceptional customer support to enhance the overall customer experience. Your strong interpersonal skills, experience in customer satisfaction and customer experience, proficiency in customer support and service, excellent communication, and problem-solving abilities will be essential in excelling in this role. Collaboration with team members and the ability to work well in...

You will be joining a dynamic team at noon, a company dedicated to revolutionizing the digital landscape in the Middle East with its fast, scalable, and customer-centric approach. As a (add title), you will play a crucial role in driving the company's mission of delivering to every door every day and redefining technology in the region. **Key Responsibilities:** - Support the development of the overall category roadmap and vision - Achieve revenue and gross margin targets - Define the optimal assortment - Plan stock responsibly - Drive pricing decisions - Source new brand partnerships - Collaborate with vendors - Ensure high-quality marketing campaigns - Prioritize customer experience - Deve...

Role Overview: You will be responsible for generating admissions by maintaining a continuous data influx through conducting Above The Line (ATL) and Below The Line (BTL) marketing activities, including seminars in schools, open seminars in town, and residential spots within a specified territory. Additionally, you will contribute to meeting set targets by conducting school visits to meet principals, coordinators, and management personnel for business development purposes. Key Responsibilities: - Conduct Above The Line (ATL) and Below The Line (BTL) marketing activities to generate admissions. - Conduct seminars in schools, open seminars in town, and residential spots within a specified terri...

Role Overview: As a Channel Sales Sourcing Expert at VBHC Value Homes Private Limited, you will be responsible for identifying and nurturing new channel partners to enhance customer experience within the sales channel. You will play a crucial role in effective communication, market analysis, and sales management to drive growth and expand the company's reach in the real estate market. Key Responsibilities: - Build strong relationships with channel partners - Analyze market trends and customer behavior - Utilize retail sales and customer service skills to drive sales and meet targets - Effectively communicate, collaborate with internal teams, and adapt to changing market dynamics Qualificatio...

Role Overview: As a Digital Support Community Liaison Manager, your role will involve optimizing the technical digital support experience for customers. You will partner with Community Leadership to efficiently address customer inquiries, transform accepted solutions into valuable knowledge assets, and guide users to the appropriate level of support based on their entitlements. Collaboration with IT, support, and community teams will be essential to enhance digital support experiences and drive customer engagement. Key Responsibilities: - Develop and Execute Community Strategy: Create and implement the Technical Support community strategy to enhance engagement, knowledge sharing, and self-se...