9372 Customer Experience Jobs - Page 14

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for...

Job Title: Senior Manager / AD - Program Project Management- Oracle Location: Bangalore, Hyderabad, Pune, Gurgaon The Role: We are seeking an Application Developer Program Mobilization Specialist with extensive experience in managing large-scale, multi-technology implementations, transformations, and migrations. This pivotal role ensures the successful setup of new programs through mobilization of the right teams, processes, tools, governance frameworks, and delivery excellence models. Key Responsibilities Mobilize large, complex programs across diverse technology platforms. Establish processes, tools, quality controls, and governance models for new engagements. Define and manage contract de...

The Role: We are seeking a highly experienced Delivery Recovery & Program Management Leader (16-20 years) with deep expertise in large-scale, multi-technology transformations . This role is pivotal in turning around troubled programs and projects requiring exceptional skills in delivery governance, stakeholder management, and program recovery. The ideal candidate will have a proven track record of recovering, stabilizing, and realigning projects , while ensuring minimal impact on cost, schedule, and scope. This role spans across multiple industries and technologies, demanding both strategic leadership and hands-on program recovery execution . Key Responsibilities: Lead end-to-end delivery re...

Role Summary We are seeking seasoned Delivery with 1620 years of experience in delivery and program management. The ideal candidate will have a proven track record in managing large-scale, complex, multi-technology implementations, transformations, and migrations. This role is especially critical for turning around troubled projects, requiring the ability to assess the current state, define recovery strategies, and execute turnaround plans while minimizing impacts on cost, schedule, and scope. Key Responsibilities Lead end-to-end delivery recovery efforts, including issue identification, impact assessment, recovery solutioning, and turnaround execution. Establish robust governance frameworks...

Job Description. ? Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis. ? Drive Pickup & Delivery Partners efficiencies assigned at an individual level.. ? Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.. ? Improve and maintain promised delivery times for better customer experience.. ? Conduct classroom/ field training at individual level for better customer experience.. ? Conduct regular field audits for better compliance among Pickup & Delivery Partners.. ? Manage and control voluntary attrition and control absconders by conducting regular. engagement activities.. ? Provide feedback at individual level and conduct weekly one-...

Job Description. ? Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis. ? Drive Pickup & Delivery Partners efficiencies assigned at an individual level.. ? Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.. ? Improve and maintain promised delivery times for better customer experience.. ? Conduct classroom/ field training at individual level for better customer experience.. ? Conduct regular field audits for better compliance among Pickup & Delivery Partners.. ? Manage and control voluntary attrition and control absconders by conducting regular. engagement activities.. ? Provide feedback at individual level and conduct weekly one-...

Fleet Manager :-. Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience.. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to un...

Job Description. ? Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis. ? Drive Pickup & Delivery Partners efficiencies assigned at an individual level.. ? Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.. ? Improve and maintain promised delivery times for better customer experience.. ? Conduct classroom/ field training at individual level for better customer experience.. ? Conduct regular field audits for better compliance among Pickup & Delivery Partners.. ? Manage and control voluntary attrition and control absconders by conducting regular. engagement activities.. ? Provide feedback at individual level and conduct weekly one-...

Job Title: Senior Manager / AD - Program Project Management- Salesforce Location: PAN India About ARAs Client: ARAs Client is a global leader in technology and business transformation. We partner with organizations across industries to deliver complex, multi-technology implementations, drive transformation, and restore delivery excellence in critical programs. The Role: We are seeking a highly experienced Delivery Recovery & Program Management Leader (1620 years) with deep expertise in large-scale, multi-technology transformations . This role is pivotal in turning around troubled programs and projects requiring exceptional skills in delivery governance, stakeholder management, and program re...

The Role: We are seeking an Application Developer Program Mobilization Specialist with extensive experience in managing large-scale, multi-technology implementations, transformations, and migrations. This pivotal role ensures the successful setup of new programs through mobilization of the right teams, processes, tools, governance frameworks, and delivery excellence models. Key Responsibilities Mobilize large, complex programs across diverse technology platforms. Establish processes, tools, quality controls, and governance models for new engagements. Define and manage contract deliverables, including financial structures, liability clauses, dependencies, and exit criteria. Drive delivery exc...

Key Responsibilities: Lead end-to-end delivery recovery efforts , including issue identification, impact assessment, recovery solutioning, and turnaround execution. Establish and re-align delivery governance frameworks (Agile, SAFe, TDLC), ensuring strict adherence to milestones, sprints, and quality standards. Re-baseline plans, proactively manage risks, and realign commitments with client expectations. Monitor delivery KPIs (SPI, burn rate, forecast accuracy, margins, COPQ reduction, quality indices) and drive recovery initiatives including Estimate at Completion (EAC) resets. Chair Steering Committees and executive connects , ensuring transparent communication and client confidence. Manag...

Position Purpose The main responsibility of Stability Resilience division is to support the IT strategy Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience. Within the division, the domain Control Tower Process Framework oversees the Global Production Information System and produces the Dashboards to pilot the main IT processes with the goal to maintain a high stability and Quality of the IT Production. This domain includes the following teams: Solvium solution (CritSit) Prodtracker Dashboards Operational Dashboards with Tableau Software Change Management Problem Management Availability Management ...

The RSA End-to-End (E2E) Process Improvement (PI) Team Lead is placed within our Operations division and is directly reporting to the Global RSA E2E PI Senior Manager The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives, not acting as global role This position involves executing a comprehensive E2E process improvement transformation strategy for the RSA operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation The RSA E2E PI Team Leadcollaborates acro...

We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity We listen, learn, question, discover, innovate, and deliverfor each other and our clientsto make the world work better for people, Why EscalentOnce you join our team you will have the opportunity to,, Access experts across industries for maximum learning opportunities including Weekly Knowledge Shar...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Who Are We? At NIBAV, we are revolutionizing residential mobility solutions with our state-of-the-art, compact, and bespoke home elevator designs. With advancements in pneumatic technology, we provide luxury elevators that are accessible and affordable. As of 2024, our global family spans over 2,000 employees across 29 locations in India and 8 countries, including Australia, UAE, Malaysia, Kenya, Mexico, Thailand, US and Canada. Our vision is to make "Luxury in Every Home," bringing high-quality, imported-standard elevators into every Indian home. Elite Elevators, based in Chennai, specializes in European-standard residential mobility solutions, including home lifts and stair lifts. Manufact...

As an Associate Business Manager - Sales, you should have excellent creative thinking skills and be able to create Modular designs based on conversations with a client. You should be confident communicating regularly with clients in order to assess their needs and be able to adjust a given approach based on feedback. You should maintain familiarity with the Interior Design landscape and trends in order to provide the best idea for the client. Roles and Responsibilities To own the Sales funnel & drive Sales Closure. To own Customer Experience during a project. To lead and own quality & accuracy of design deliverables. To own an end to end Project lifecycle.

SUMMARY This is a remote position. Hiring Freshers for International voice process job role in a top leading MNC ,at Kolkata WORK FROM HOME, Salary 2.50 lpa Location: Kolkata (Work from Home ) Salary: Up to 2.50 LPA Shift: Rotational Eligibility Note: Only Non Tech Freshers can apply Only Kolkata-based candidates can apply 6weeks training will happen at Work from Office, after training candidate can work permanently work from home. Key Responsibilities: Engage with international customers via outbound calls Provide accurate information and resolve queries with professionalism Promote products, services, and special offers to customers Deliver exceptional customer experience while meeting pro...

Proactive CRM Executive skilled in customer support, abandoned cart recovery, retention, and order management. Strong communicator with CRM/e-commerce expertise, problem-solving , empathy, and fashion knowledge. +5 yrs experience,Bachelor's degree.

Dear Candidate, Infoedge is inviting candidates for a Group Manager role for its Job Hai division. Please find below the details. Date of Interview - 23rd and 24th September 2025 Time - 10 AM to 3 PM Address - A-88, Sector - 2, Noida (near noida sector 15 metro station) About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridaba...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Senior Manager Operations Driving Company Values & Vision: As Part of the Senior Leadership team, need to ensure complete span is aligned with the end goals and values of the organization. Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers & FLMs, setting a positive example for their working relationships with their teams. Career Dev...

The primary responsibility of the Sr Analyst Accounts Payable is to work with the Accounts Payable team to deliver accurate and timely AP services, standardizing, and globalizing processes as well as partner with our key internal stakeholders to ensure continuous improvement to software that enhances their Accounts Payable experience., achieve organizations objectives and goals with consideration of ensuring services are delivered on time and accurately in the Americas (USA, Canada, LATAM), Australia, New Zealand, Asia EMEA What You'll Do Understanding of the following processes: invoice, payments audit and vendor reconciliation. Answering internal and external email enquiries. Being a team ...

As part of NiCE, you will be part of a team that thrives on challenges and continuously pushes boundaries to achieve more. We are a group of ambitious individuals who are constantly striving to surpass high standards and make a difference. If you are driven by the same determination and ambition, an exceptional career opportunity awaits you at NiCE that will spark a passion within you. NiCE is a global leader in software solutions, trusted by over 25,000 businesses worldwide, including 85 of the Fortune 100 companies. Our products are geared towards creating exceptional customer experiences, combatting financial crime, and enhancing public safety. Each day, NiCE software manages more than 12...

**Role Overview:** Join Accor, a global organization that values your individuality and aims to support your personal and professional growth. Discover endless possibilities and be part of creating unforgettable experiences for guests. Your contributions matter, and your potential is unlimited. **Key Responsibilities:** - Become the author of your own story at Accor - Envision the future of hospitality with the team - Create unforgettable experiences for guests - Embrace your passions and make a positive impact - Be fearless in challenging the norms **Qualifications Required:** - No specific qualifications mentioned in the job description (Note: The job description does not specify any addit...