5242 Customer Experience Jobs - Page 14

1. The candidate is responsible for the sourcing of Loan Against Property cases, and meeting monthly targets at the location 2. These may be sourced from either indirect channels (DSAs) or direct channels i.e. directly approaching end customers 3. DSA identification, enrollment, training and management would be a primary CTQ of the candidate 4. The candidate should be able to win over and motivate the teams at the DSA in order to ensure Clix Capital becomes the 'preferred financer' for the DSA. 5. The candidate should also exhibit strong process orientation. He/ she should be able to value add to the end customer experience by ensuring quick processing turn around time of individual cases 6. The candidate should be able to work seamlessly with key stake holders -- both within the sales team and at the credit processing unit and ensure both portfolio acquisition numbers and portfolio quality targets are met. 7. Good communication skills, the willingness for hard and intelligent work, and the ability to convince and win over key stake holders and the end customers are attributes which will help the candidate be successful in the role 8. With DSAs currently being the primary acquisition source, it would be preferred that the candidate is familiar with DSAs sourcing the Loan Against Property product at the location.

The candidate is responsible for the sourcing of Loan Against Property cases, and meeting monthly targets at the location 2. These may be sourced from either indirect channels (DSAs) or direct channels i.e. directly approaching end customers 3. DSA identification, enrollment, training and management would be a primary CTQ of the candidate 4. The candidate should be able to win over and motivate the teams at the DSA in order to ensure Clix Capital becomes the 'preferred financer' for the DSA. 5. The candidate should also exhibit strong process orientation. He/ she should be able to value add to the end customer experience by ensuring quick processing turn around time of individual cases 6. The candidate should be able to work seamlessly with key stake holders -- both within the sales team and at the credit processing unit and ensure both portfolio acquisition numbers and portfolio quality targets are met. 7. Good communication skills, the willingness for hard and intelligent work, and the ability to convince and win over key stake holders and the end customers are attributes which will help the candidate be successful in the role 8. With DSAs currently being the primary acquisition source, it would be preferred that the candidate is familiar with DSAs sourcing the Loan Against Property product at the location.

1. The candidate is responsible for the sourcing of Loan Against Property cases, and meeting monthly targets at the location 2. These may be sourced from either indirect channels (DSAs) or direct channels i.e. directly approaching end customers 3. DSA identification, enrollment, training and management would be a primary CTQ of the candidate 4. The candidate should be able to win over and motivate the teams at the DSA in order to ensure Clix Capital becomes the 'preferred financer' for the DSA. 5. The candidate should also exhibit strong process orientation. He/ she should be able to value add to the end customer experience by ensuring quick processing turn around time of individual cases 6. The candidate should be able to work seamlessly with key stake holders -- both within the sales team and at the credit processing unit and ensure both portfolio acquisition numbers and portfolio quality targets are met. 7. Good communication skills, the willingness for hard and intelligent work, and the ability to convince and win over key stake holders and the end customers are attributes which will help the candidate be successful in the role 8. With DSAs currently being the primary acquisition source, it would be preferred that the candidate is familiar with DSAs sourcing the Loan Against Property product at the location.

1. The candidate is responsible for the sourcing of Loan Against Property cases, and meeting monthly targets at the location 2. These may be sourced from either indirect channels (DSAs) or direct channels i.e. directly approaching end customers 3. DSA identification, enrollment, training and management would be a primary CTQ of the candidate 4. The candidate should be able to win over and motivate the teams at the DSA in order to ensure Clix Capital becomes the 'preferred financer' for the DSA. 5. The candidate should also exhibit strong process orientation. He/ she should be able to value add to the end customer experience by ensuring quick processing turn around time of individual cases 6. The candidate should be able to work seamlessly with key stake holders -- both within the sales team and at the credit processing unit and ensure both portfolio acquisition numbers and portfolio quality targets are met. 7. Good communication skills, the willingness for hard and intelligent work, and the ability to convince and win over key stake holders and the end customers are attributes which will help the candidate be successful in the role 8. With DSAs currently being the primary acquisition source, it would be preferred that the candidate is familiar with DSAs sourcing the Loan Against Property product at the location.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Mobile Native Application Development. Experience: 3-5 Years.

Job Descriptions JSB Group (Real Estate) Job Description – Executive – CRM Company: JSB Group Department: CRM Role: Back office Work Industry: Real Estate / Construction Experience: 1 – 3 years Salary: As per industry standards Employment Type: Full-time Job Summary We are looking for a diligent and detail-oriented CRM Executive to handle day-to-day Customer operations for our real estate projects. The role including the handling of Booking Forms, Receipts, NOCs, and Demand Letters, Manage Data Entry. Key Responsibilities - Maintain day-to-day Booking form entries in ERP software, preferably in Farvision ERP software. - Building and maintaining strong, positive relationships with customers to ensure satisfaction and loyalty. - Working with sales and marketing teams to align strategies and improve customer engagement. - Generating reports on customer interactions, satisfaction, and other relevant metrics. - - Organize and maintain supporting documentation digitally Desired Candidate Profile - Proficient MS Excel and Data - Strong attention to detail and time management - Ability to handle multiple projects and deadlines - Prior experience in real estate or construction domain is a plus Skills Required for CRM Roles : • Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers and team members. • Analytical Skills: The ability to analyze data, identify trends, and make data-driven decisions. • Problem-Solving Skills: The ability to identify and resolve customer issues effectively. • Technical Skills: Proficiency with CRM software and other relevant technologies. • Customer Service Skills: A strong understanding of customer service principles and practices. • Sales and Marketing Knowledge: Familiarity with sales and marketing principles is helpful.

Manager/Senior Manager Client Solutions - Revenue Revenue/Sales Bengaluru, Full Time Roles and Responsibilities This role will play an important role as a collaborator and advisor to the COWRKS Revenue team and work with cross-functional departments to create solutions and proposals basis client requirements. This position will also be responsible for improving time management during the sales proposal and RFP response development process. Success in this position requires high degree of organization, strong communication, exceptional project and time management skills, and ability to thrive in a dynamic, team-focused environment. CORE WORK ACTIVITIES Be a strategic solution-driver and put our clients at the core of everything we do. Partner with the Revenue team to understand client needs and translate said needs into actionable requirements. Formulate solutions by collaborating with multiple cross-functional teams, including Strategy, Design, Development, IT, and Experience that best address the client requirements. Work with identified discipline leads to finalize Test-fit Layouts, Design Brief Requirements, Modification, Budget and Schedule, etc. Assist the Revenue team in preparing, finalizing, and delivering timely and winning proposals. Lead seamless handover of projects to Development team post contract signing. Join the Revenue team for client site walk-throughs and need mapping meetings as needed. Manage multiple projects of varying complexity, size, and timelines concurrently. BEHAVIORAL ATTRIBUTES Excellent planning and organizational skills with the ability to prioritize and manage several programs of work concurrently. Strong customer relationship management skills to be able to effectively communicate pricing and look for opportunities to upsell to improve customer experience at the centre. Strong sense of attention to detail and accuracy to consistently deliver a high standard of work. Proven track record of creative problem-solving High degree of professional judgment and maturity, integrity, and credibility Proactive, self-starter with a high degree of individual initiative and personal accountability Preferred qualifications Bachelor s degree or higher Project Management experience will be an advantage. 5+ years of relevant experience Exceptional communication written and verbal skills. Preferred industry Background Commercial Real-Estate, Retail, Consulting Experience working in large, multinational corporations preferred.

Daisy Montessori School is looking for Customer Relationship Management (CRM) to join our dynamic team and embark on a rewarding career journey The Customer Relationship Manager is responsible for building and maintaining strong relationships with customers to ensure their satisfaction, retention, and loyalty This role requires excellent interpersonal skills, a customer-focused mindset, and the ability to understand and fulfill customer needs The Customer Relationship Manager will collaborate with cross-functional teams to enhance the customer experience and drive business growth Responsibilities: Customer Relationship Management: Build and maintain relationships with assigned customers as the primary point of contact Understand their business objectives, challenges, and requirements Proactively engage with customers to foster long-term partnerships Customer Needs Analysis: Conduct thorough needs assessments to understand customers' goals and pain points Identify opportunities to provide personalized solutions and recommend appropriate products or services to meet their needs Account Management: Develop and execute account plans to effectively manage customer portfolios Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall customer success Customer Retention and Growth: Implement strategies and initiatives to enhance customer retention and drive revenue growth Collaborate with sales teams to identify cross-selling and upselling opportunities Leverage customer insights to identify areas for expansion and recommend additional solutions or services Customer Advocacy: Act as a customer advocate within the organization Represent customer interests and provide feedback to internal teams, including product development, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences Customer Communication: Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals Keep customers informed about new products, features, and updates that may be relevant to their business Issue Resolution: Handle customer inquiries, complaints, and escalations in a timely and effective manner Collaborate with internal teams to investigate and resolve issues, ensuring a high level of customer satisfaction Customer Feedback and Reporting: Collect and analyze customer feedback, surveys, and satisfaction metrics Compile reports and present insights to management Use customer data to drive decision-making and improve overall customer experience Customer Training and Support: Coordinate customer training sessions and provide ongoing support to ensure customers are maximizing the value of products or services Address customer training needs and provide educational resources as necessary Requirements:Customer-Focused Mindset: A strong passion for customer satisfaction and a deep understanding of customer-centric approaches Ability to anticipate customer needs and provide proactive solutions Relationship Building: Excellent interpersonal skills to build and nurture relationships with customers Ability to connect with people at various levels within customer organizations Communication Skills: Strong verbal and written communication skills to effectively convey information, build rapport, and present ideas to customers Problem-Solving Abilities: Analytical and critical thinking skills to understand customer challenges and provide appropriate solutions Ability to navigate complex situations and resolve conflicts Sales and Account Management: Experience in sales or account management roles, with a focus on customer retention and growth Ability to identify sales opportunities and collaborate with sales teams Industry Knowledge: Familiarity with the industry or market in which the company operates Understanding of customer needs, market trends, and competitive landscape Team Collaboration: Ability to collaborate effectively with cross-functional teams, including sales, marketing, product development, and customer support Strong teamwork and collaboration skills Organizational Skills: Strong organization and time management skills to manage multiple customers and tasks simultaneously Attention to detail in maintaining accurate customer records and documentation

Join our Team About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration.

Join our Team About this opportunity: Step into a rewarding and challenging role as a Domain Support Specialist at Ericsson. This critical position manages technical capabilities in Automated Operations, navigating routine resource fulfillment, diagnostics, and technical support. The successful candidate will master coordination, management, and execution of proactive and reactive maintenance practices. This role plays a central part in various services, encompassing allocation, configuration, activation, and testing specifics. Be the one to uphold continuous service availability and exceed our Service Level Agreement (SLA) parameters. What you will do: - Serve as an escalation point for technical expertise, ensuring a responsive 24/7 capability in Automated Operations. - Oversight of ticket queues, guaranteeing prompt ticket responses. - Rapid response to out-of-business hours calls, focused on improving automated recovery and providing escalation support for Service surveillance. - Conduct proactive analysis to foresee potential failures, enabling incident restoration and repair. - Perform first-level preventive maintenance, routine system check-ups and database audits to maintain optimal performance. - Initiate functional escalations, manage incidents, and coordinate corrective maintenance. - Execute system administration duties encompassing database maintenance and user access management. - Engage in service resource fulfillment, facilitating the acceptance of new or enhanced services and resources. - Handle problem management, incident identification, investigation, and diagnosis to ensure customer offerings. - Drive improvement initiatives, utilizing report analysis to enhance customer experiences. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident Management. - 5G MS Operations Readiness. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Knowledge sharing and learning. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - Business Continuity Management. - System Administration. - RAN Configuration Knowledge. - Incident management. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Noida Req ID: 770437

Job Purpose Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training Job Context & Major Challenges Job Context: Support fabricators in execution of customer orders on time, ensuring maximum customer satisfaction. Quality check at different stages of fabrication and installation to ensure quality products are delivered to end customer. Assisting is correction of any issues/errors along with the Fabricator. Assistance in Building Capacity of fabricators workforce through skill training and assessing the quality of training. Job Challenges: The Candidate will need to work on customer and fabricator sites and ensure that the orders are delivered in accordance with the standards laid down by Eternia and on time. It is also important that the learnings from the fabricators production and installation sites are integrated back in the training programmes

About Keka Keka is India s most loved HR Tech platform, powering HR, Payroll, and Performance for 10,000+ growing organizations. We don t just serve customers we champion their success with obsession. At Keka, CX isn t a team. It s a way of life. Role Overview We re hiring a Payroll Domain Expert to lead the charge in solving some of the most complex, nuanced payroll puzzles Indian SMBs throw at us. This is not a classic CS role. Youre a Player-Coach + Solution Architect who ll help customers transition from chaos to clarity during onboarding and post-go-live, and shape Keka s Payroll experience from the ground up. You ll build a Payroll Customer Success Centre of Excellence (CoE) and lead a high-impact charter focused on solving implementation challenges, creating scalable playbooks, influencing product, and driving adoption. This role reports to the SVP Customer Experience and offers an opportunity to shape the future of Payroll experience at Keka. Skills and Responsibilities: Deep understanding of Indian payroll regulations: Knowledge of labor laws, tax regulations, and reporting requirements. Strong knowledge of payroll configuration: pay elements, pay calendars, costing, retro pay, GL mapping Experience with payroll systems: Familiarity with various payroll systems and software. Payroll expertise : Great knowledge on different employee types, pay groups, tax scenarios, jurisdictions,gross-to-net calculations, statutory deductions, benefits, tax withholdings, retroactive payments, and year-end processes . Functional Expertise: Lead the configuration and optimization of the Payroll module. Define payroll rules, earning/deduction components, and calculation logic. Set up statutory compliance (e.g., PF, ESI, Tax, etc.) Process Analysis: Analyze current payroll processes and recommend improvements. Document payroll cycles, calendars, and exception scenarios. Implementation & Testing: Lead/assist in payroll module rollouts or migrations. Guide the testing team in identifying Payroll scenarios in functional, SIT ,and UAT. Compliance & Auditing: Ensure adherence to legal and regulatory requirements. Experienced in payroll audits. Reporting & Reconciliation : Support payroll reporting (Payslips, Bank Files, Tax Reports). Assist in payroll reconciliations and resolving discrepancies. Communication and interpersonal skills: Ability to communicate effectively with colleagues and stakeholders.

Job Title: Store Manager Department: Store Operations Location: Mumbai Education: Post Graduation/Graduation Experience: 4 to 10 years in retail management Job Description: Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving sales, maintaining high presentation standards, ensuring profitability, and enhancing customer satisfaction across all product categories in the store. Key Responsibilities: Manage day-to-day operations of the store, including sales, inventory, and team management. Develop strategies to achieve sales targets and profitability goals. Ensure excellent customer service by maintaining high standards of product presentation and store cleanliness. Monitor and analyze sales performance metrics to optimize profitability. Recruit, train, and motivate store staff to deliver exceptional customer experiences. Implement promotional activities and manage merchandising to maximize sales potential. Handle customer queries and complaints effectively to ensure customer satisfaction. Collaborate with regional and corporate teams to align store objectives with overall company goals. Skills Required: Ability to work under pressure and meet deadlines. Strong customer-centric approach with a passion for delivering exceptional service. Excellent communication and interpersonal skills. Demonstrated commitment to excellence and high standards. Proven leadership and team management capabilities. Education and Experience: Post Graduation or Graduation in any discipline. Minimum 4 to 10 years of experience in retail management, preferably in the fashion industry.

Job Title: Store Manager Department: Store Operations Location: Mumbai Education: Post Graduation/Graduation Experience: 4 to 10 years in retail management Job Description: Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving sales, maintaining high presentation standards, ensuring profitability, and enhancing customer satisfaction across all product categories in the store. Key Responsibilities: Manage day-to-day operations of the store, including sales, inventory, and team management. Develop strategies to achieve sales targets and profitability goals. Ensure excellent customer service by maintaining high standards of product presentation and store cleanliness. Monitor and analyze sales performance metrics to optimize profitability. Recruit, train, and motivate store staff to deliver exceptional customer experiences. Implement promotional activities and manage merchandising to maximize sales potential. Handle customer queries and complaints effectively to ensure customer satisfaction. Collaborate with regional and corporate teams to align store objectives with overall company goals. Skills Required: Ability to work under pressure and meet deadlines. Strong customer-centric approach with a passion for delivering exceptional service. Excellent communication and interpersonal skills. Demonstrated commitment to excellence and high standards. Proven leadership and team management capabilities. Education and Experience: Post Graduation or Graduation in any discipline. Minimum 4 to 10 years of experience in retail management, preferably in the fashion industry.

Job Title: Manager - Partnerships and Strategic Alliances Location: Bangalore [In-Office] Type: Fulltime About Us: Established in 2015, ClickPost is Asias largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience. We re a series A funded startup hitting hypergrowth, and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas, AI and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at. About the role: You will be Identifying, initiating, and cultivating strategic partnerships with key industry stakeholders to enhance ClickPost market presence and achieve business objectives. You will be developing and nurturing strong corporate relationships, fostering collaboration and trust to support the organizations financial objectives and strategic initiatives. You will be collaborating with cross-functional teams to explore and leverage new opportunities for market expansion through alliances, contributing to increased revenue and customer base. What you will be doing: Educate partners about ClickPost, keep them updated on the new offerings and get referrals for sales team Have frequent conversations with partners to identify industry trends and exchange learnings Generate sales opportunities from the partner ecosystem. you would be expected to hit a quota of pipeline generated Work with marketing to execute joint marketing activities with partners Build new partnerships avenues, turn them to playbooks and train new members Build the overall strategy for building and growing partnerships with ecosystem partners. What we are looking for: 6-8 years of experience in sales or partnerships, preferably in a SaaS company Strong relationship building and nurturing skills Excellent written and verbal communication skills Highly energetic and positive outlook Strong process-orientation Ex-Entrepreneurs are welcome to apply! What You Can Expect: Ownership and autonomy: You will have immense ownership and responsibility. You own and drive the execution. Culture: We value velocity in all things we do. You would be expected to move fast, experiment and be updated with the newest technologies We give a lot of ownership to our people. There is no micro-management, and you would be expected to own projects end to end We have seen people grow super-fast at ClickPost when they focus on the impact of the work, are detailed in their way of working and are willing to take risks Our team thrives on transparency. Compensation: We offer a competitive salary with performance bonus. Benefits (for full-time roles): Health insurance Generous vacation policy Learning and development budget Team events and company offsite Company laptop and devices Maternity and paternity benefits

Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . Overview of job: We are looking for Manager- eCommerce. We seek a collaborative and results-driven eCommerce Executive with a passion for delivering an exceptional online customer experience to join our eCommerce team. Reporting of the role This role reports to the E-commerce Director 3 best things about the job: 1. Opportunity to work with one of the fastest growing industry 2. Culture of learning, opportunities, creativity, and teamwork 3. Opportunity to work with some of the biggest brands across industries In this role, your goals will be: In three months: You will be able to get a decent grip on the business that you are supporting Work closely with partners/ marketplaces to build plans, AOPs & pitches Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brand s objectives to ensure stellar customer experience Review performance of key metrics against set goals, benchmarks and previous performance Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media Identify trends, benchmarks and best practices Support new business pitches and onboarding Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster. In six months: You will have started making significant business impact through your understanding, knowledge, and initiatives In 12 months: You would have successfully accelerated this vertical in the agency What your day job looks like at WPP Media: Drive eCommerce sales through effective and efficient campaigns Ensuring Client success on listing new products and campaigns Coordinate with teams across the group on content, execution of brand and e-commerce activities Mapping trends, reviewing and advising client on campaign success on ecom Capitalise on the latest marketing opportunities on ecom sites Support in managing operations for new projects Gather key insights for performance improvement, developing marketing programs/campaigns Prepare and present budget and forecast reports Basic knowledge and understanding of other channels - Facebook, Google, Programmatic Minimum qualifications: Bachelor s degree 3-5 years experience in Ecom. Experience preferable at brand side or private label at ecom marketplace. Any experience on platform search on ecommerce sites is a plus Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing Unmatched supervision, research, and troubleshooting skills. Exceptional consulting and quality assurance abilities Exceptional presentation and communication skills Analytical, organized and detail-oriented Collaborative partner, even tempered in a deadline-driven environment Assertive and collaborative with ability to motivate others to succeed Life at WPP Media & Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 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Customer Service Manager - Rapsys Technologies Pte Ltd Customer Service Manager Jul 21, 2025 Job description Manager VIP Service (aka The Matchmaking Maestro ) Bengaluru | 5 8 Yrs Experience | MBA Preferred (but swagger stamp) What s This All About If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground. As the Manager VIP Service , you ll lead a crew of 40+ passionate advisors who don t just handle calls they rewrite love stories . This isn t just customer service it s customer obsession . You ll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You ll own outcomes, not just outputs. Real connections cold conversions. If you ve spent 3+ years or more in one role building something that mattered and loved every minute of the chaos you re exactly who we re looking for. What You ll Do (Like a Pro) Read Between the Lines Customers don t always say what they need. You ll train your team to listen harder , respond smarter, and personalize everything. Build Love without Friction Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny. Lead like You Actually Care Coach, not command. Grow talent. Make your team feel like a championship squad not a call center. Make Tech Work for People AI, dashboards, automations bring it all together to eliminate the mundane and elevate the meaningful. Run It Like a Founder You ll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival. Turn Tough Days around EscalationsYou own them. Cranky customersYou charm them. You don t deflect you deliver . Who You Are Customer-first, always : You lose sleep over a bad experience and cheer louder than anyone when your team gets it right. Builder energy : You love creating order from chaos, designing systems, and making things better constantly. People whisperer + Data junkie : You manage with heart and with numbers. EQ + IQ = You. Been there, built that : At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocityYes please. Pressure-tester : You ve done hard things, and you re better for it. Deadlines don t scare you. Fire drillsYou bring the extinguisher and the pep talk. What You ll Get A mission with meaning : You re not selling socks. You re helping people find soulmates. Speed, not red tape : We move fast, we fix fast, and we don t do politics. Autonomy + Accountability : Your zone, your team, your growth story. Insane learning curve : High-growth org. High-responsibility role. High-reward journey. Tribe of doers : Smart, kind, purpose-led teammates who will have your back (and push you forward). Still Reading That s a sign. Let s rewrite the love story of Indian matchmaking together. Apply now. Be the reason two people say I do. Job Types: Full-time, Permanent Pay: 800,000.00 1,200,000.00 per year Schedule: Day shift Rotational shift Application Question(s): How Much Team Size Have You Handled Have You Managed Relationship Manager Team Have You Managed Assistant Manager Team Have You Managed Team Leader Team Have You Handled Minimum Team Size Up to 50 What Is Your CTC(Current Salary) & Expected CTC Minimum Age Required is up to 32 What Regional Languages Do you Know From This Tamil/Telugu/Kannada Any One Mandatory. Experience: customer service manager: 8 years (Required) B2C : 8 years (Required) Advance Excel: 8 years (Required) Language: English (Required) Location: Koramangala, Bengaluru, Karnataka (Required) Shift availability: Day Shift (Required) Work Location: In person Job Category: Customer Service Manager Job Location: Bangalore Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Team Lead -RTR Lost your passwordPlease enter your username or email address. You will receive a link to create a new password via email. Email Reset Link body::-webkit-scrollbar { width: 7px; } body::-webkit-scrollbar-track { border-radius: 10px; background: } body::-webkit-scrollbar-thumb { border-radius: 50px; background: #dfdbdb }

CS OTC Associate Do you like to work as an integral part of the Customer Service Order to Cash department Would you like to provide outstanding customer experience to our internal and external customers About Team Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners. We work collaboratively in the post sales process with our sales team and customers. We provide support and problem-solving skills to ensure our customers have an exceptional experience. About the role As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books). You will contribute to reporting and analytics efforts, generating regular and ad-hoc reports to support decision-making. You ll analyze data to identify trends, flag anomalies, and uncover opportunities for process improvements. Your insights will help drive performance, enhance customer satisfaction, and support continuous improvement across the order management lifecycle. In addition to you will play a key role in executing ordering processes to ensure timely and successful delivery. This role offers opportunities for learning, development, and creating insightful reports to share knowledge and drive improvements. Responsibilities Generate and maintain basic operational and performance reports (daily/weekly/monthly) Take prompt action based on report outcomes or escalations flag issues, follow up with concerned teams, and support resolution Share summarized updates and status reports with Team Leads and other stakeholders Always maintain Customer experience Ensure all the assigned activities orders / emails are processed within the agreed TAT & quality. Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Develop in-depth knowledge of their process/business. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs Understand and have end to end process knowledge for the process. Ensure all assigned application UATs are completed within schedule. Ensure Quality Audited whenever required for the team. Be the key resource and support for the Account Manager in the sales process. Requirements 1 to 2 years of experience (preferably in Operations) Willingness to work in shifts Basic understanding of operational reporting and ability to identify and escalate trends Have good experience in a customer service or customer-facing role. Be a great problem solver, resolving problems using existing solutions. Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment. Proficiency in Microsoft Office, especially Excel (e.g., filters, pivot tables, basic formulas). Be fluent in English, verbal and written and have excellent all-round communication skills. Able to work as a team player and to effectively collaborate within a matrix organization.

About this opportunity: We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Ericsson Operations Engine. Our team is responsible for the full cycle of Create, Sustain, and Evolve within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry. What you will do: - Develop and maintain automated solutions. - Guide and support a team providing domain expertise. - Contribute to the improvement of recovery processes. - Actively take part in the full cycle of service delivery methodologies. - Perform complex change analyses and support the execution thereof. - Develop and implement strategies for improving the customer experience. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - Overall understanding of Automation. - Network Level Competence. - Cross-Domain Solutions. - Capacity Management. - Managing Business Innovation and Simplification. - Lifecycle Management. - Network Configuration And Change Management. - MS TOP. - Customer Experience Improvement. - Business Requirements. - Network Diagnostics. - Work Level Agreement (WLA) and Service Level Agreement (SLA). - System Configuration. - System Administration.

Grade I - Office/ CoreResponsible for supporting the team to maximise profitability and sales opportunities by managing and developing strategic business relationships for sales direct/B2B in a defined geographic area, building on existing relationships and creating new business opportunities. The scope of the role will influence the grade this can include financial accountability, geographical scope, leadership responsibilities and overall level of responsibility. Entity: Customers & Products Sales Group About Castrol India! Castrol India, a key player in the global lubricant industry, operates under the bp Group, a major global energy company. Publicly listed in India, Castrol excels in automotive, industrial, and marine lubricants, with a century of market leadership. Our robust presence includes three blending plants, 330 distributors, and 100,000+ retail outlets. We cultivate limitless success, offering employees a dynamic learning environment and opportunities. Here, you can develop your expertise or pursue a general management track. Be part of our legacy of cultivating top talent for leadership roles with the bp group, both in India and worldwide. We are currently looking for Branded Workshop & Project Manager In Bangalore More details below: Visit www.castrol.co.in for more. About the role!! In order to fulfill Castrol s vision of pivoting into a Service & Maintenance brand, a network of premium car workshops is being set up under brand name Castrol Auto Service. The intent is to expand the network at rapid pace over next few years. This person will play a critical role in the achievement of this goal. Will be responsible for setting up network of CAS workshops in their territory through acquisitions and for handling and feeding this channel to growth and deployment of the channel offer. Incumbent will also be responsible for timely and effective method of offer elements leading to superior customer experience. What you will deliver: Developing Service Capability & Approach and Embedding Customer Experience - Bringing outside in perspective to influence shape that create a standardised and differentiated consumer experience in the workshop network - Deployment that influence consumer experience (e.g. SOP, audit & certification) - Helping develop service approach in team and customers - Lead implementation of special projects that drive consumer footfalls into workshop network or bring value for consumer and customer e.g. strategic tie-ups with B2B marketplaces, spare part manufacturers, insurance companies, OEMs etc. - Help marketing improve offer elements basis insights and feedback from customers. - Activities in line with encouraged SLAs, raise challenges/ risk to effective delivery timely so as to drive interventions. Customer acquisitions - Develop detailed plan for acquiring / developing customer base of Branded Workshops in assigned territories. Create a pipeline of workshop leads for the channel that acts as a feeder pool for in-year as well as future acquisitions. - Prospecting of leads and profiling them basis approved criteria using approved tools & techniques to resolve fitment against requirements. - Concept selling of Castrol s Branded Workshop offer to prospects and helping them understand the program and channel offer in detail, including commercials. Explain contract TnCs, field queries, establish relationship ultimately leading to successful conversions. -Use in-house tools such as SFO to plan and supervise acquisition pipeline and WBC to build and deploy customer offers that are profitable for the business as well as meet customer s business requirements. - Post acquisition, ensure onboarding of customers by team to Castrol ways of working, brand heritage, product range and benefits etc. thereby inducting workshop into the program using tools and techniques provided. - Define a local area business plan including target workshops, coverage, sales target, activities etc. - Participate in the development of local business strategy, assisting the team to improve their effective time in attracting and retaining business. - Conduct sales volume and margin analysis, resolving customer operational issues and supervising pricing performance integrity to enhance customer perception of value. - Align with BPs Code of Conduct and models BPs Values & Behaviors. Offer Deployment & Workshop Management - Complete quality deployment of channel offer including SOP training, Audits, Branding, Activations etc. - Lead by example and demonstrate execution of key activities such as audits and SOP training. - Understand and establish relationship with customer to gain dedication for the activities proposed. - Implement activities aligned to customer needs and company strategy to maintain the good relationship with existing customers. - Defend and grow existing customer share of wallet through needs based and effective use of our offer under mentorship. - Hold regular meetings to agree and supervise critical metrics with customers. - Customer and market insights: handle an updated database and maintain close relationship locally. - Understand competitor s approach and provide feedback to company. - Represent voice of customer in the company to improve our approach and strategy Overall Business Delivery Responsibility - Achieve month-wise Secondary sales objectives for entire product range including focus products and synthetics across customers - Develop positive relationships with key customers and ensure quality service through distributors/ SEs. - Develop appropriate plans in consultation with on ground sales team to ensure customer retention and to counter competitor activities to minimize their impact on Castrol s business Planning - Help collate information (customers, influencers, competition analysis & SWOT analysis) and use it to develop appropriate territory strategy - Market coverage: Study, approve Business Development Managers PJPs and ensure implementation of detailed and efficient coverage of outlets as per defined What you will need to be successful: - Degree or equivalent experience in Engineering / Technology (like Mechanical, Chemical etc.), with major of sales & marketing related is helpful and with 8+ years sales & marketing experience in B2B space. - Preference to experience in service business of key OEMs and sales/ business development with multi brand automotive aftermarket players. - Sound commercial knowledge on contracts and experience in long term contract negotiation and value creation. - Excellent selling skills especially the value selling skills, fair knowledge on auto technology, automotive aftermarket - Experience in developing and strengthening relationships to drive business success. - Negotiation skills, influencing abilities and excellent communication capability. - Maturity with significant business and social insight understand the business context as well as the industry trend -Driving growth in a very competitive market environment. - Positive attitude, proactive approach, eager to learn and a belief in working and winning with teams. - Customer centric approach and ability to handle uncertainty and ambiguity - Willing to travel extensively Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills:

Description Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team. Analyse the performance of collection agencies and provide them corrective action for improvement. Preparing daily/weekly/monthly reports basis the performance of agencies. To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels. Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Analyse the performance of collection agencies and providing them corrective action for improvement of performance. Ensuring that the field executive visits maximum number of cases in a day as per company policy. Training and development for team Motivation. Should be able to resolve complaints in coordination with other departments. Work very closely with team members to solve customer problems. Desired Profile: Graduate, with minimum 2 years of collections experience or related functional experience Candidate should have been team handling or region / portfolio handling experience. Experience in Field /Tele-Collections /B2C/ Operations BPO collections. Should have experience in agency management preferably in high vintage. Computer literacy: internet, email, MS Excel, MS PowerPoint Should be able to coordinate with other department efficiently to resolve queries. Who should join Candidates who are result oriented. Candidates who are process oriented Candidates likely from Local region/state/city with local agency & collection knowledge Candidates with 2years (+) of relevant experience

Job competence. Quality and Safety consciousness. Commitment & initiative. Adherence to work ethics, dependability. Additional Skills Required: - Additional Qualification:- Experience Required: 6 Years of Experience Position Reports To: VP JOB DESCRIPTION (MAIN JOB TASKS) To Manage PCC/Front Office/ Admin effectively and ensure adequate training is given. Manpower planning, budgeting, roster, scheduling/allocating manpower Effective resource utilization Implement and maintain NABH and JCI quality standards and SoP s and ensure departmental indicatorsare updated Coordinating with each department forsmooth functioning of hospital Plan,Direct, Supervise and Coordinate hospital functional operations and activities. Compile Statistical and Patients Satisfaction Reports, analyze and summarize these reports and statepossible corrective action wherever indicated in endeavors to improve and customize hospital services. Liaise with support functions forsmooth workflow To co-ordinate with the management in organizing and conducting patient welfare program, Cancer roseday, Cancer Survivors Day etc. To inspect wards, ensuring hygiene and patient comfort. To conduct departmentalmeeting once a week for better team spirit & enhancement of patient comfort. Reporting& handling incidents & complaintsregularly To send details of concession and financial assistance given to patients from HCG foundation to accounts department Grievance handling, documenting complaints, action taken and follow up Oversee day to day operation of IP and ward and ensuring quality care is provided. Monitor patient flow and streamlining the processflow of various units. Ensure facility upkeep, department functioning to meet the service standards. Planning efficient utilization of resources-based costing. Set KRA for PCC/ Front Office/ Admin and review their performance appraisal. Ensuring a high-quality customer experience, elevating customersatisfaction, while adhering to theorganizational goal and work processes and manage effective operations. GENERAL COMPETENCIES Advance MS Excel Communication Skill Positive & empathetic attitude Analyze and solve lower-complexity problems Teamwork Kindly share resumes to: Operations

About Us: Successive Digital, a digital transformation company, offers a comprehensive suite of solutions, including digital strategy, product engineering, CX, Cloud, Data & AI, and Generative AI services. We help companies continuously optimize business and technology that transform how they connect with customers and grow their business. Our team of technology specialists ensures that each solution is customized to the business s specific needs, driving efficiency and performance. With the implementation of the latest technological advancements, we deliver business operations that ensure business continuity and make you stay ahead in a rapidly evolving digital landscape. Our Technical Expertise: Digital Strategy: We create competitive business and IT operations transformation strategies to help companies stay ahead of the digital curve. Our approach includes assisting you in selecting the appropriate technical stacks and practices and working with people who can help you envision your business vision digitally. Product Engineering: We partner with you to deliver exceptional customer experiences and business outcomes by tailoring your applications to your unique needs. Our team combines deep industry and technical expertise in product engineering to create solutions that make a real impact and increase operational efficiency. Cloud: We help businesses harness the advantage of digital and innovation with cohesive cloud services, including enterprise modernization and cloud-native solutions. Our partnerships with public cloud providers such as AWS, Azure, and GCP enable us to architect application and remote infrastructure solutions that ensure resilience, scalability, and predictive performance. Customer Experience: We help companies build a connected ecosystem of their business that elevates customer and employee experience. Our approach includes business and technology assessment to incorporate design thinking at every stage of interaction and working backward from that point to transform the customer experience. We make use of the latest CX technologies, analytics, and reporting to track and measure customer experience transformation success for your business. Data & AI: We are experts in transforming raw data into valuable insights, enabling predictive analytics and real-time decision-making. Our expertise extends to data modernization and data architecture solutions, ensuring seamless integration with other systems. We enable a cohesive and efficient data ecosystem by optimizing your data infrastructure and enhancing interoperability. Partner with us, and rest assured, your organization will remain data-driven, agile, and innovative. Generative AI: We help companies identify business use cases for generative AI and enable them to develop robust generative AI models using public cloud platforms, foundational models, and open-source tools. Our team ensures that these models perform as expected and meet your needs. We also help you transit these models from proof of concept (POC) stages to full-scale production environments, ensuring a seamless and effective deployment. By leveraging cutting-edge generative AI technologies, we help you unlock new levels of creativity, efficiency, and innovation in your business operations. Industries We Serve: Consumer Goods Media & Entertainment Government & Public Sector Retail & Commerce Agriculture Manufacturing Travel & Hospitality Healthcare & Lifesciences Chemical, Oil & Gas Transportation & Logistics Aerospace & Defence Automotive & Mobility Banking & Finance Who are we looking for: Job Title: Shopify Developer Location: Noida Job Type: Full-Time Experience: 7+ Years We are seeking a highly skilled Senior Shopify Developer to lead and contribute to custom e-commerce implementations using the Shopify platform. This role requires deep technical expertise in Shopify theme development, app integration, and a sound understanding of e-commerce business logic. Key Responsibilities: Lead Shopify custom theme development using Liquid, HTML, CSS, JavaScript, and JSON Proficient in implementing responsive and performant storefronts Integrate third-party apps, APIs, and payment gateways into Shopify Develop custom Shopify apps when required Optimize site speed and performance adhering to Shopify s best practices Implement analytics and tracking integrations. Handle complex product configurations, custom checkout experiences, and B2B implementations Work closely with stakeholders to gather requirements and propose scalable solutions Participate in code reviews and maintain Git-based deployment workflows Troubleshoot issues and provide ongoing support and maintenance Required Skills & Qualifications: 7+ years of development experience with 4+ years focused on Shopify Strong proficiency in JavaScript (ES6+), HTML5, CSS3, and front-end libraries like jQuery Experience with Shopify Plus and headless commerce is a strong plus Familiarity with CI/CD workflows (e.g., GitLab pipelines) and deployment tools Experience with third-party integrations such as ERP, CRM, and marketing tools Understanding of SEO, performance optimization, and accessibility standards Excellent communication, problem-solving, and stakeholder collaboration skills Nice to Have: Exposure to headless Shopify builds. Life at Successive: Successive Digital cultivates a culture of collaboration and diversity within our global teams. We encourage personal and professional development through challenging and inspiring one another. Mentorship and on-the-job training opportunities support career growth and success. Our global presence offers onsite opportunities across our international offices. Comprehensive benefits, including maternity and paternity leave, are provided to support work-life balance. Our talent is encouraged to explore and work with various technologies. A Professional Development Program enhances technical and behavioral competencies. With the Reward & Recognition process, we acknowledge and celebrate team and individual achievements. Team outings, parties, sports events, and cultural activities establish a vibrant workplace culture and promote companionship among employees.

Are you interested in building next generation experiences that will re-define international trade at AmazonDo you want to improve how shoppers around the world discover and purchase global merchandiseAmazon Exports and Expansion is building new experiences responsible for customers globally. Our mission is to provide a one-stop shopping experience to international customers that includes: Build solutions that reach millions of new customers and sellers all over the world, providing them with a localized experience Drive innovation in customer experience technology Work closely with the business to define the expansion strategy and figure out innovative solutions to help this thriving business continue to its growth Translate complex functional and technical requirements into detailed architecture and design. Responsible for portions of the systems architecture, scalability, reliability, and performance. Build new software services and tools from scratch and improve existing systems Create simple solutions for complex business and operational problems. Build robust solutions that operate at Amazon scale Design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems Lead software developers in design, implementation and operations Be very hands-on, participate in designs, reviews and develop code Real-time operational support of the team s functional areas Must be able to work with minimal technical supervision and supplemental engineering support, while responding efficiently to multiple program priorities Work with senior technical leaders to review and improve your designs and solutions Works well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements A day in the life High-level designs, cross-team alignment, long-term architectural roadmap and technical strategy, understanding the business domain and proposing solutions to address customer and business problems, helping scope and analyze product requirements, mentorship, reviewing CRs, writing high-quality code to be an example for the team. About the team International Expansions team launches Amazon in new non-footprint countries. This role is for a new team in International Expansions organization. 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience Experience programming with at least one software programming language 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

In charge of managing a team of Investigation specialists who investigate Seller and Buyer transactions on on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions. Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team. In addition to being responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team. Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team. Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process. The Key to success in this role is the ability to understand the Transaction Management group s vision and make independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics by consistently leading their team to meet and exceed service levels and operational goals of all team members. Process Improvement by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. People Development by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon. Business Exposure by using their exposure to team s technical or business areas, their understanding of Amazon s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Transaction Risk management group. Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Transaction Risk Management Group. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact. In charge of managing a team of Investigation specialists who investigate buyer and seller transactions on on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgment decisions. Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team. In addition to being responsible for achieving and exceeding team s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team. Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team. Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process. The Key to success in this role is the ability to understand the Transaction Management group s vision and make independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics by consistently leading their team to meet and exceed service levels and operational goals of all team members. Process Improvement by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. People Development by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon. Business Exposure by using their exposure to team s technical or business areas, their understanding of Amazon s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Transaction Risk management group. Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Transaction Risk Management Group. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact. 4+ years of operational and/or retail management experience 2+ years of team management experience Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level Experience with operations, risk, fraud investigations etc. Experience with six sigma tools and Lean techniques