16637 Customer Experience Jobs - Page 14

Customer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- Pune Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Chat. About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our chat contact centre is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Chat Contact Centre, will oversee the daily operations of our chat contact centre. This ...

Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialisation – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be ...

Customer Operations - Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 |Management Level – Manager Specialization – International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be ...

Event Executive Please complete the pre-assessment form by clicking on the following link: (https://forms.gle/XdX9NuBrseKjNqTg9) CTC: 3.0 ?3.5 LPA Location: Assigned PlayAll location(s) Reporting to: Event Manager Role Summary The Event Executive is responsible for planning and executing at least one event every week at assigned PlayAll locations. This is a hands-on role that owns the event end-to-end from lead calling and participant conversion to flawless on-ground execution and post-event closure.Key Responsibilities 1. Event Planning & Sales Plan and finalizeminimum 1 event per week as per event calendar. Call leads, follow up, and convert participants for events. Coordinate with venue m...

End-to-End Escalation Management Own and drive high-priority customer escalations from initiation to closure, ensuring timely resolution and clear communication throughout the process. Your future duties and responsibilities: Customer Satisfaction: Work closely with customers to understand concerns, provide transparent updates, and ensure expectations are met or exceeded Stakeholder Communication: Maintain consistent and accurate communication with internal and external stakeholders, ensuring alignment on status, risks, and action plans Cross-Functional Coordination: Collaborate with Product, Engineering, Operations, and Support teams to remove roadblocks and expedite issue resolution Root C...

Job Description Job Responsibilities : Quality Management: Define, implement, and maintain a robust quality management framework across all e-commerce BPO processes. Develop and oversee quality assurance (QA) strategies, audits, and performance improvement plans. Monitor service-level agreements (SLAs), key performance indicators (KPIs), and customer satisfaction metrics to ensure compliance and optimal performance. Conduct root cause analysis for quality failures and implement corrective/preventive actions. Process Improvement: Identify areas for process optimization and lead initiatives to enhance operational efficiency. Benchmark industry best practices and introduce innovative methods to...

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essenc...

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers Right now, were laying the foundation for our next wave of growth Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data The Role The Renewal Sales Rep (RSR) will be responsible for managing, selling, renewing, and expanding service relati...

across domains such as strategy, marketing, operations, and partnerships to unlock opportunities for Zamp Strategic Partnerships and Alliances Identify and cultivate strategic partnerships and alliances that align with the company's goals and vision Innovation and New Initiatives Drive innovation and new initiatives within the organization Investor Relations and Fundraising Assist in managing investor relations and fundraising activities and working closely with the Founder Global Expansion and Market Entry Support the Founder in exploring and executing global expansion strategies, including market entry into new countries and regions, assessing regulatory landscapes and market opportunities...

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers Right now, were laying the foundation for our next wave of growth Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data The Role The Renewal Sales Rep (RSR) will be responsible for managing, selling, renewing, and expanding service relati...

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers Right now, were laying the foundation for our next wave of growth Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data The Role The Renewal Sales Rep (RSR) will be responsible for managing, selling, renewing, and expanding service relati...

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers Right now, were laying the foundation for our next wave of growth Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data The Role The Renewal Sales Rep (RSR) will be responsible for managing, selling, renewing, and expanding service relati...

Tea Post Official is looking for MARKETING EVENTS EXECUTIVE to join our team Roles and Responsibility Develop and implement effective marketing strategies to achieve business objectives. Coordinate and execute marketing events, including conferences, trade shows, and product launches. Collaborate with cross-functional teams to ensure seamless event execution. Manage event budgets, timelines, and resources. Analyze event metrics and provide recommendations for improvement. Build and maintain relationships with vendors, suppliers, and stakeholders. Job Requirements Proven experience in marketing events with a minimum of years of experience. Strong understanding of marketing principles and prac...

MUFG Pension & Market Services is looking for Senior Associate to join our team Roles and Responsibility Manage and analyze market trends to identify opportunities for growth and improvement. Develop and implement strategies to optimize pension plans and other benefits programs. Collaborate with cross-functional teams to design and deliver training programs for employees. Conduct research and analysis to inform business decisions and drive results. Build and maintain relationships with key stakeholders, including clients and vendors. Identify and mitigate risks associated with pension plans and other benefits programs. Job Requirements Strong understanding of market services and pension plan...

to work for an organization that has a strong sense of purpose, is values-driven and helps colleagues to develop professionally and personally through our range of people development programs The Role Have a high-level overview of the business, its vision, and objectives Understand how the Group Programmes team initiatives that the BA works on, contribute to these objectives and challenge when work does not align Assist in defining and justifying (in business terms) business cases and invitations to tender This will largely involve eliciting the business, functional and non-functional requirements that underpin the objectives of the initiative Ability to identify the key stakeholders and SME...

, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes C...

Company Description Vrikshit Foundation, dedicated to society's cleanliness and beautification, is focused on empowering cities for a sustainable future. We have rescued over 95,00,000 kg of waste, transformed 530+ locations, and planted 63,705+ trees including 5 Mini Forests. With 14,000+ volunteers and 600+ students studying in the library, Vrikshit Foundation is inviting individuals to join in shaping a brighter tomorrow. Role Description This is a unpaid role for a CSR & Partnerships Intern, which will be conducted remotely. The intern will be responsible for supporting customer service representatives, enhancing customer satisfaction, managing customer support activities, and improving ...

About Us: Opptra unlocks Asian expansion for consumer brands, with a focus on ecommerce and digital capabilities. Backed by Binny Bansal of Flipkart fame, Opptra is building a portfolio of category-aligned franchising businesses and powering these ventures with a consolidated supply chain and centrally developed technology. Role Description: As the Channel Sales Leader for Fashion and Beauty Business in India you will spearhead the expansion of our presence across Asia's fast-evolving fashion and beauty marketplaces, DTC and retail chains. Your expertise in global Fashion across Atheliesure, Sportswear , Apparel, Footwear , Accessories & Beauty will be essential in shaping a distinctive bran...

Role: Senior Director, Insights and Innovation Working Model: Hybrid (3 days from office) Work Location: Noida Shift Timings: 7 pm to 4 am IST (Flexibility required, this may vary depending upon the Work) About the role: Senior Director, Insights and Innovation Position overview As a Senior Director of Insights and Innovation you drive enterprise-wide excellence initiative and transformational change across global CX operations. You lead a team of business process professionals to deliver superior customer outcomes while ensuring profitable growth through innovative solutions and process optimization. You manage the performance, drive engagement and foster development of your teams. Key resp...

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Cash Allocation Specialist who will be responsible for ensuring accurate and timely application of customer payments to maintain up-to-date account balances. This role involves managing payment matching, resolving discrepancies, handling unallocated cash, and supporting month-end close activities while ensuring compliance with internal policies and audit standards. Responsibilities Daily Cash Application: Accurately allocate customer payments (bank transfers, cheques, credit cards) to the correct accounts and invoices...

Qualification : B.tech/B.E is preffered Experience : Must have more than 6 years of experience in Vehicle sales & distribution. Duties : Responsible for the performance of the business led the sales team Add the new product to the current portfolio French language will be added advantage Africa experience is preffered Taking responsibility for the entire sales Revenue target Improve customer experience Communication with suppliers Should be able to prepare the effective business plane

Qualification - Any Graduate (MBA prefered) Experience - Relevent experiece of 4+ years Key Responsibilities: - Develop and execute territory sales plans to achieve revenue targets - Lead and manage a team of sales professionals, providing coaching and guidance - Analyze market trends, competitor activity, and customer needs to inform sales strategies - Build and maintain relationships with key clients, brokers, and partners - Identify and pursue new business opportunities, expanding market share - Conduct sales performance analysis and provide actionable insights - Collaborate with internal teams (underwriting, claims, etc.) to ensure seamless customer experience - Ensure compliance with in...

Customer Operations - Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to i...

Customer Operations – Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- Pune Shift Timings – Flexible 24x7 |Management Level – Senior Manager Specialisation – International BPO, Inbound About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact centre is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Centre, will oversee the daily operations of our inbound contac...

Job Title: BPO Analyst – Call/Chat/Email Audit Process Job Summary: We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process . The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service . The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency. Key Responsibilities: Quality Audits & Compliance: Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines. Identify service gaps, communication errors, and train...