13485 Customer Experience Jobs - Page 14

About Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience Virtual relationship managers act as the single point of contact for customer s banking requirements are responsible for the cross selling (assets) business of the bank by exploring business op...

About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: This role is integral to the Cards acquisition channel in AVC. The Virtual Acquisition Manager ensures a successful cards product journey for the customer digitally. Key R...

Job Overview: iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain. Key Responsibilities: Provide high-quality voice-based customer support related to US banking services. Ass...

SUMMARY Hiring for International Voice Process at Kolkata Location: Kolkata (Work from Office) Salary: Up to 5 LPA Shift: Rotational Eligibility Note Freshers, Any Undergraduate/Graduate with 1 year and above experience in International Voice Process both can apply. Only Kolkata-based candidates can apply. About the Role We are hiring passionate and skilled professionals to join our International Voice Process team in a leading MNC. If you have excellent communication skills and experience in handling global customers, this is the right opportunity to accelerate your career. Key Responsibilities Engage with international customers via calls Provide accurate information and resolve queries wi...

Setblue.com is looking for Digital Marketing Manager to join our dynamic team and embark on a rewarding career journey Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns. Designs, builds, and maintains our social media presence. Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs). Identifies trends and insights and optimizes spend and performance based on the insights. Brainstorms new and creative growth strategies through digital marketing. Plans, executes, and measures experiments and conversion tests. Collaborates with internal teams to create landing pages and optimize u...

HR Staff Services is connecting staff, managers and local HR teams to Amgens global HR programs and tools. For all global HR questions, we are the place to go to! You will be responsible for providing global HR service center support. Accountabilities: Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures. Act as a dedicated point of contact for our customers (staff, managers and local HR). Ensure that HR transactions are processed according to global processes and compliance. Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Know...

Role & responsibilities Division: Frozen Key Responsibilities: Sales & Revenue Generation: Achieving sales targets and growth objectives across e-commerce. Developing and implementing sales strategies to maximize revenue and profitability. Managing ecommerce accounts and building strong relationships with retailers and online partners. E-commerce Management: Coordination with Amazon, Flipkart, Zepto, Blinkit and other online platforms. Monitoring daily sales out from each platform. Managing marketing activities on the platform to increase sales out. Optimizing product listings, pricing, and inventory management. Driving traffic to online platforms through marketing and promotional activities...

About Us - Naukri Campus Launched in January 2009, Firstnaukri.com is a fresher hiring site focused on entry-level jobs. The platform maintains the largest database of colleges & students and brings relevant employers along with prospective students in touch with each other. The website helps fresh graduates to make job search easier by building the perfect CV, giving tips on personal grooming, and advice on how to present oneself in an interview. Whereas, for recruiters, the platform is perfect to reach an expansive database of talented, entry-level employees. Firstnaukri.com was started by Naukri.com in order to the address the Corporates’ concerns related to Fresher Hiring. We help organi...

Frootle India Private Limited curates innovative International Home, Kitchen, and Wellness brands for the Indian market. With over 300+ dedicated young team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are : Ecovacs - Robotic Vacuum Cleaner Tineco - Cordless Floor Cleaner Kuvings - Cold Press Juicer | Blender Coway - Air Purifier Instant Brands - Electric Pressure Cooker | Air Fryer XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector Cosori - Air Fryer Levoit - Air Purifier Laurastar - Hygienic Steamer | Steam Iron & more Company Website: www.frootleindia.com We are lo...

Interact with clients to understand their requirements, take accurate orders, and provide appropriate product recommendations while ensuring a premium customer experience. Coordinate with the Head Office to track and follow up on orders, ensuring timely and accurate delivery. Maintain an updated swatch library that is well-organized, easily accessible, and regularly refreshed to facilitate smooth client presentations. Keep accurate and up-to-date records of daily sales, expenses, and financial transactions, and share regular updates with management. Conduct regular inventory audits, maintain stock accuracy, and ensure that IBTs (Inter-Branch Transfers) are cleared promptly without pending ba...

Job Code - 110121 Mandatory Skills - Stakeholder Management, Business Excellence, Risk Management Desirable Skills - Customer Experience Education/Qualification - A Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is required. A Master's degree is a plus. Job Title - Senior Manager II About the Role We are seeking a highly motivated, experienced, and strategically-minded Senior Manager 2 to assume the critical role of Cx Risk & Compliance Lead. This pivotal position is designed for an individual who thrives in a dynamic environment, possessing a deep understanding of risk management principles and their application within a customer-centric op...

As a Marketing Manager at the center, your role involves strategizing, executing, and controlling marketing activities. You will be responsible for developing and maintaining relationships with developers and agencies to enhance the customer experience and create market buzz, thereby ensuring the center's performance in terms of mall consumption and footfalls. Your tasks will include preparing quarterly/half-yearly/annual marketing calendars based on the region and conceptualizing and executing the marketing plan. **Key Responsibilities:** - Strategize, execute, and control marketing activities at the center - Develop and maintain relationships with developers and agencies - Enhance customer...

As the Senior Brand, Marketing & Community Lead at The Slow Draw, a unit of Spirits and Malts India Pvt Ltd, you will be responsible for owning the brand across digital marketing, social media, community, customer experience, and sales enablement. Your role will involve driving brand voice, identity, and growth. **Role Overview:** At The Slow Draw, we are curating India's first true luxury cigar experience online. Our mission is to bring the timeless art of cigars into the digital age with seamless technology, refined storytelling, and premium service. We are a startup at heart, fast-moving, entrepreneurial, and driven by big ambitions. Working with us means joining a passionate crew that va...

We are looking for a Showroom Sales Specialist to represent Jaquar Bath & Lights at our luxury experience centre in Chromepet, Chennai. The ideal candidate will deliver an exceptional customer experience - combining design knowledge, hospitality, and sales expertise to match each client with the perfect product solution. Key Responsibilities Welcome and assist walk-in customers, understanding their design needs and providing personalised guidance. Present Jaquar's complete range of bath, lighting, and wellness products with strong product knowledge and attention to detail. Maintain showroom presentation standards : ambience, cleanliness, and display alignment with Jaquar's premium positionin...

Job Description: As a Showroom Manager at our company located in Surat, you will play a crucial role in ensuring customer satisfaction and providing excellent customer service. Your responsibilities will include enhancing the overall customer experience, driving sales, and managing showroom operations efficiently. Key Responsibilities: - Ensure customer satisfaction through top-notch customer service - Enhance the overall customer experience - Drive sales to meet and exceed targets - Manage showroom operations effectively Qualifications: - Possess strong Customer Satisfaction, Customer Service, and Customer Experience skills - Demonstrated Sales and Showroom management skills - Excellent int...

Job Title: Customer Support Team Lead (Global eBrand) Location: Remote Shift: Night Shift (7:30 PM 4:30 AM IST) Department: Customer Experience Position Overview: Global eBrand is seeking a dynamic and experienced Customer Support Team Lead to manage, mentor, and optimise a 15+ member support team operating in the night shift. This role requires a strong leader who can balance team management, process optimisation, and customer satisfaction across multiple communication channels. The ideal candidate will leverage technology, AI tools, and chargeback expertise to enhance performance, streamline workflows, and deliver an outstanding global customer experience. Key Responsibilities: 1. Leadersh...

Join us as a Supply Chain Delivery Manager Well look to you to give us a competitive advantage and improve our customer experience Youll be supporting, developing and delivering innovative supply chain solutions that align with our cost and risk appetite expectations As a key member of our team, youll enjoy extensive collaboration and can expect great visibility for you and your work We are offering this role at associate level What you'll do As a Supply Chain Delivery Manager, youll be supporting and implementing joined-up, global supply chain strategies and solutions that incorporate the full contract life cycle across multiple spend categories, geographies, and business areas. Youll also ...

Role Overview: As a Lead Customer Experience Specialist at Honeywell, your primary responsibility is to interact with customers before and after sales to ensure their satisfaction. You will process orders, handle correspondence, and fulfill customer needs. Building and maintaining positive customer relations is essential in this role, as you will be the key point of contact between Honeywell and the customers. Your coordination with various functions within the company is crucial to handling customer requests efficiently and in a timely manner. Clearing backlogs, responding to customer queries and claims (non-disputes), and collaborating with different cross-functional teams for customer res...

As a Product Intern at Zifto, you will be part of a creative gifting company specializing in customized paintings and portraits. Your role will involve supporting product operations, product management, customer experience, and creative gifting solutions. Key Responsibilities: - Assist in managing and tracking orders of customized paintings and portraits - Coordinate with artists and vendors for smooth execution and timely delivery - Update and maintain product listings and descriptions - Conduct product quality checks and support packaging processes - Gather customer feedback and contribute to product improvement ideas - Research trends and suggest innovative gifting ideas Qualifications Re...

We are looking for a highly skilled and experienced Voice Coach to join our team in Bengaluru. The ideal candidate will have 1-2 years of experience in voice coaching or a related field, with excellent communication and interpersonal skills. Roles and Responsibility Deliver training materials, including presentations, guides, manuals, and course evaluations. Coordinate training schedules based on requirements. Develop and implement effective training programs to meet business needs. Provide coaching and feedback to employees to enhance their communication skills. Collaborate with other teams to ensure seamless execution of training initiatives. Evaluate the effectiveness of training programs...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and operations management. Roles and Responsibility Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience. Analyze customer feedback and provide insights to enhance the customer support process. Coach and train team members...

As a leading professional education Edtech firm, Imarticus offers industry-endorsed programs in Finance, Analytics, and Marketing to both B2B and B2C segments through physical and online channels. With over 12 offices in India and expanding globally, Imarticus has established partnerships with corporates and academic institutions to provide cutting-edge learning solutions. Key Responsibilities: - Center Operations & Administration: You will be responsible for overseeing the daily functioning of the learning center, including infrastructure management, staff coordination, and class scheduling. - Team Management: Lead and manage a team consisting of counselors, academic coordinators, support s...

Looking for a skilled ITF Manager to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience and a strong background in customer experience management, offering premier omnichannel support to top global companies. Roles and Responsibility Manage IT problem investigations from start to finish, facilitating root cause investigations and implementing corrective and preventative measures. Analyze and report IT incident trend data to identify and eliminate root causes, initiating actions to fix potential service interruptions during proactive analysis. Provide process improvements and efficiencies to minimize operational risk and improve overall service quality. Serve a...

We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and operations management. Roles and Responsibility Manage and supervise a team of customer support representatives to ensure high-quality service delivery. Develop and implement process improvements to increase efficiency and productivity. Analyze customer feedback and implement changes to enhance the overall customer experience. Collaborate with other teams to resolve complex issues and improve overall performance. Train and coach team members to enhance their skills an...

We are looking for a skilled Operations Customer Expert I to join our team in Bengaluru. The ideal candidate will have 3 to 8 years of experience and be responsible for providing exceptional customer support and driving business growth. Roles and Responsibility Troubleshoot and resolve complex customer issues through various channels. Develop and implement effective content strategies to improve channel performance. Collaborate with cross-functional teams to achieve business objectives. Provide personalized support to customers, addressing their needs and concerns. Analyze customer data to identify trends and areas for improvement. Create engaging content to enhance customer experience and l...