16637 Customer Experience Jobs - Page 13

Ensure delivery of outsource headcount and language support required to meet customer KPIs including NPS Problem Resolution leadership Drive customer experience improvements by measuring, understanding and analysing customer feedbacks and working closely with cross-functional teams to improve results. Strong focus on quality of interactions in order to delight customers, enabled by effective coaching and performance feedback structure and culture. To establish a customer-focussed culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Supports the achievement of compan...

Join us as a Supply Chain Delivery Manager Well look to you to give us a competitive advantage and improve our customer experience Youll be supporting, developing and delivering innovative supply chain solutions that align with our cost and risk appetite expectations This is an opportunity to achieve excellent exposure in a highly visible role and to make a real impact with your work We are offering this role at vice president role What you'll do As a Supply Chain Delivery Manager, youll be developing and implementing joined-up, global supply chain strategies and solutions that incorporate the full contract life cycle across multiple spend categories, geographies, and business areas. Youll a...

Join us as a DevOps Engineer This is an excellent opportunity to contribute to building our DevOps engineering capability, culture and mindsets within the bank Promoting technical and cultural change, youll be accelerating learning journeys and the progressive adoption of our DevOps centre of excellence technical practices and techniques As you build relationships with your colleagues, youll be making sure that decisions are commercially focused and create long term value for the bank We're offering this role at vice president level What you'll do As a DevOps Engineer, youll be mentoring and coaching feature and platform teams to higher levels of DevOps capability to drive continuous improve...

Join us as a Supply Chain Delivery Manager Well look to you to give us a competitive advantage and improve our customer experience Youll be supporting, developing and delivering innovative supply chain solutions that align with our cost and risk appetite expectations This is an opportunity to achieve excellent exposure in a highly visible role and to make a real impact with your work What you'll do As a Supply Chain Delivery Manager, youll be developing and implementing joined-up, global supply chain strategies and solutions that incorporate the full contract life cycle across multiple spend categories, geographies, and business areas. Youll also be shaping and executing the development and ...

We are looking for a highly skilled and experienced professional to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-5 years of experience. Roles and Responsibility Manage and resolve customer complaints professionally. Provide excellent customer service through various communication channels. Collaborate with internal teams to improve overall customer experience. Analyze customer feedback to identify areas for improvement. Develop and implement process improvements to increase efficiency. Maintain accurate records of customer interactions and transactions. Job Requirements Minimum 2 years of experience in a related field, preferably in customer serv...

We are looking for a Technical Program Manager who can help us deliver strategic programs and long-term product vision for the organisation. You will also be responsible for providing scalable platform solutions to Engineering teams. As TPM, you will collaborate with a highly-talented team of Business leaders, Engineering leaders, Product Managers, UX designers, other TPMs and analysts to continuously push the boundaries. Myntra Technical Teams:- Myntras Engineering teams build the technology platform and functionality that personalizes our customer''s shopping experience and enables the smooth flow of products from suppliers to our customers doorstep. Myntra Product Management team defines ...

Experience - 8 to 12 years As Manager Inflight Products, your expertise will be pivotal in managing multiple projects that includes cabin design, galley configurations, and seating solutions for our fleet This role calls for deep involvement in innovation processes, from conducting thorough competitor analysis to actively participating in the development of the lifecycle of cabin products Working alongside cross-functional teams, you will apply your specialized knowledge and skills to drive product development initiatives, contributing significantly to the enhancement of our inflight customer experience Competitor Analysis and Industry Benchmarking: Conduct in-depth competitor analysis and i...

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and syste...

As a Customer Service Officer at RupeeNex, a personal finance advisory startup based in Surat, your primary responsibility will be to ensure customer satisfaction and provide support across various channels to enhance the overall customer experience. Key Responsibilities: - Provide professional and prompt support to customers through phone, chat, and face-to-face interactions. - Manage customer inquiries and effectively resolve issues. - Enhance overall customer experience and ensure satisfaction. - Coordinate with internal departments to efficiently handle client needs. - Assist with client onboarding and post-service support. - Maintain accurate records of customer interactions and transac...

Level AI is an Enterprise SaaS startup founded in 2019, with a vision to build AI tools that augment, not replace, humans, focusing initially on contact centers. The company is headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets through its AI-native platform that leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. By offering actionable intelligence, Level AI enables organizations to enhance customer experience and drive growth, positioning itself as an adaptive and forward-thinking solution in the industry. **Key Responsibilities:** - Leverag...

Role Overview: You will be participating in executing consulting projects, owning and managing specific work threads, and developing plans for components of engagements. You will deliver projects for insurers in areas like operations transformation, distribution and marketing transformation, cost reduction, digital transformation, platforms implementation, and automation. Bringing in rich knowledge and experience of the Insurance industry, you will offer trusted advisory on business implications of technology decisions, transformation roadmaps, and challenges to the clients' leadership teams. Managing culturally diverse teams and mentoring/guiding teams for optimum outcomes will be a key res...

Role Overview: You will be working as a full-time Real Estate Presales Executive based in Baner, Pune, with the requirement to work from the office. Your main responsibilities will involve calling existing leads and potential customers, nurturing leads to generate site visits, meeting or exceeding daily and monthly targets for call volume, site visits, and bookings, maintaining strong follow-up with leads, and building rapport with customers to establish long-term relationships. Key Responsibilities: - Calling existing leads/data and potential customers - Nurturing leads to generate site visits - Meeting or exceeding daily and monthly targets for call volume, site visits, and bookings - Main...

As a Client Engagement Associate/Consultant at Resonate, you will play a crucial role in building meaningful client relationships and driving business impact through technology. You will be part of a fast-growing Australian SaaS company that is revolutionizing the way organizations listen to and act on customer feedback. Your mission will be to contribute to building the world's most powerful Customer Experience (CX) platform that enables brands to connect with their customers and employees effectively. **Key Responsibilities:** - Build strong, consultative relationships with clients to understand their business goals and challenges. - Lead onboarding and training sessions to ensure smooth i...

As the Head of Certification Programs at UNIVO, you will play a crucial role in building, leading, and scaling the inside-sales organization to drive enrollments, revenue, and customer engagement for the company's certification product portfolio. Your responsibilities will encompass various aspects of sales strategy, performance management, collaboration, customer experience, and team development. **Key Responsibilities:** - **Sales Strategy & Leadership:** - Develop and execute the inside-sales strategy for certification programs. - Set revenue targets, track performance, and build a high-performing sales team. - Establish scalable sales processes and playbooks for consistent performance. -...

Job Description Role Overview: As a Customer Service Representative/Associate at Omiz Solutions in Nashik, you will be responsible for handling customer inquiries, providing effective resolutions, and ensuring a high standard of customer satisfaction. Your main tasks will include offering quality support through various communication channels, maintaining customer relationships, and delivering an exceptional customer experience. Key Responsibilities: - Handle customer inquiries and provide effective resolutions - Ensure a high standard of customer satisfaction - Offer quality support through various communication channels - Maintain customer relationships - Deliver an exceptional customer ex...

As an E-Commerce Executive at Womennovator, you will play a crucial role in enhancing the e-commerce business by improving customer experience, executing order fulfilment, and maintaining the digital platform. Your responsibilities will include: - Listing and defining product categories - Coordinating with Sellers/Resellers for product descriptions, pricing, and connecting with Distributors - Researching the background of sellers/resellers - Overseeing the implementation process - Compiling data of Sellers/Resellers, Buyers, and Distributors - Researching product/service demands and market segmentation - Managing daily order operations - Generating reports and MIS as required - Establishing ...

Description This role involves end-to-end ownership of offline sales and operations at fitness centers, ensuring the achievement of revenue targets and consistent customer experience. The individual will collaborate with central teams to plan initiatives, drive lead generation and conversions, and maintain high operational standards through adherence to SOPs, audits, and seamless execution of new processes. They will also be responsible for managing center teams, including hiring, performance reviews, and conflict resolution, while fostering a positive, productive environment. Strong data reporting skills, stakeholder management, and on-ground leadership are key to success in this role. Year...

Job Title: Customer Success Specialist Location: Kolkata, West Bengal, India Employment Type: Full-time About Inmyo Inmyo is solving one of the world's oldest, most silent, and most universal problems- lack of intimacy education- with AI, expert care, and wellness commerce, creating an entirely new category; IntimacyTech. Role Overview As a Customer Success Specialist at Inmyo, you will be responsible for fostering positive customer relationships, ensuring high adoption of our solutions, providing proactive support, and contributing to customer satisfaction, retention, and growth. You will act as a trusted point of contact for customers and help them derive maximum value from our products/se...

Why this job matters The Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology, supporting potential clients through the BT Group's production and solution suite. What You'll Be Doing 1 - Ensures excellence in pre-sales support for pre-qualified opportunities for all products and services across the BT group. 2 - Supports the enablement of new sales activities in targeted accounts through leveraging influence on customer and industry relationships. 3 - Manages and coordinates technical presentations of offerings to new potential customers. Coordinates technical working sessions to jointly architect solutions for vert...

Title: Chief Operating Officer (COO) Location: Juhu, Mumbai Experience: 12 - 22 years of experience OVERVIEW We are seeking a seasoned and strategic Chief Operating Officer (COO) to lead and scale operations for a luxury real estate organisation based in Mumbai. This role is designed for a senior leader currently operating at a COO or Senior Vice President Operations level, with a strong track record in managing large, cross-functional teams and driving operational excellence across high-value real estate projects. The COO will be responsible for aligning people, processes, and performance across key business functions, ensuring the seamless execution of the company's growth and brand vision...

Contact HR Adeeba 7975182651 or 7090020000 WhatsApp if the line is engaged. Hiring for Customer Support Executives for International Airline (Immediate Joiners) Work Location: Bangalore / Manyatha Job Description & Requirements We are looking for enthusiastic and customer-focused individuals to join our Airline Customer Support team in Bangalore. Excellent communication skills in English Rotational Shifts 5 Days work from Office 2 wqay CAB Qualification Undergraduate/Graduate Contact HR Adeeba 7975182651 or 7090020000 WhatsApp if the line is engaged. Walk-in: JobShop, 485, 4th Floor, BMR Complex, Hennur Main Road, Bangalore 560043 Apply: jobshop.ai

CUSTOMER EXPERIENCE Job Description Position : Customer Experience Organization Name : Sakthi Financial Services Industry : Banking and Financial Services Products/ Services : Locker Services, Deposits, Mutual Funds Responsibilities: Represent Sakthi Financial Services, its values and vision to all prospective customers and present our services/products Use CRM tools to engage customers, build trust in Brand Sakthi, and maintain lasting relationships Identify Customers Financial needs and to assist them in providing the right solution Promptly address customers complaints and issues Prompt follow-up with customers and assist them in discharging financial transactions to keep financials plans...

Introduction Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.? And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, ...

Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able ...