9372 Customer Experience Jobs - Page 13

JOB SUMMARY The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration,...

About Axis Virtual Centre Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience About the Role Virtual Relationship Managers act as the single point of contact for customer s banking requirements are responsible for the cross selling (assets) business of the bank by exp...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the >Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer ex...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

About Bharat Banking: Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role: The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer exp...

Develop and execute comprehensive business strategies for the South India region, focusing on growth, profitability, and market share expansion within the CP-Small segment. Conduct market analysis and identify new business opportunities to expand the SME lending portfolio. Develop and implement innovative solutions and strategies to enhance customer acquisition and retention. Collaborate with product specialists to ensure product offerings are competitive, customer-centric, and aligned with market demands. Provide timely feedback on product performance and customer experience. Establish and maintain strong relationships with key stakeholders, including internal teams, external partners, and ...

A Tutor is responsible for delivering lessons and facilitating learning in a classroom setting This includes planning and delivering lessons, assessing student progress, creating a positive and engaging learning environment, and communicating with students, parents, and other stakeholders The ideal candidate should have a strong understanding of the subject matter they are teaching and the ability to effectively communicate complex ideas to students Additionally, excellent interpersonal and organizational skills, a commitment to student learning and development, and a growth mindset are essential for this role

Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines. Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi. Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT. Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI. Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process. Execution of PIN printing and other BCP activities. Obtain minimum satisfactory audit rating for the team. Ensure and implement BOD & EOD controls o...

Business Goals and Profitability Monitor DSA productivity, lead funnel, and disbursement performance against targets Partner and Channel Management - Managing and building relationship with multiple partners and drive channel activation and scaling business opportunities through rationale commercials Sales and Channel Development Manage and grow the Direct Sales Agent (DSA) network in the assigned region Ensure onboarding, training, and activation of quality DSAs as per sourcing norms Compliance and Risk Management Implement robust controls for compliance, documentation, and risk management across DSAs Ensure adherence to pricing, payout, and audit guidelines in the DSA channel Customer Expe...

Deliver disbursement targets in the assigned area through the Branch Banking channel Monitor daily performance metrics and take proactive measures to meet area-level targets Sales and Channel Development Coordinate with branch managers and staff for regular mortgage product training and support Generate and convert leads from branches, ensuring alignment with zonal strategies Compliance and Risk Management Ensure documentation, eligibility checks, and process adherence at the branch level Support audit and compliance processes as per internal and regulatory norms Customer Experience Support branches in delivering seamless customer experience throughout the loan journey Address and resolve es...

Coffee Preparation: Prepare and serve coffee, specialty beverages, and other drinks according to customer preferences and company recipes. Customer Service: Greet customers, provide product recommendations, and share information about our in-house coffee blends. Coffee Equipment: Operate coffee equipment, including espresso machines, grinders, and brewers, while ensuring proper maintenance and cleanliness. Sales: Upsell additional items, such as pastries or other beverages, to enhance the customer experience. POS Management: Handle cash transactions, operate the POS system accurately, and ensure proper billing and payments. Sanitation & Cleanliness: Maintain cleanliness and organization of t...

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities Manage and maintain a portfolio of CASA (Current Account and Savings Account) clients, ensuring high customer satisfaction and retention Proactively identify...

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Responsibilities Manage and maintain a portfolio of CASA (Current Account and Savings Account) clients, ensuring high customer satisfaction and retention Proactively identify...

Meet assigned disbursement targets by sourcing home loan business through designated branches Ensure daily follow-up and engagement with branch staff to generate quality leads Create and convert the prospects for cross selling opportunities Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing Conduct regular visits and huddles with branch staff to improve lead conversion Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines Adhere to internal and regulatory compliance requirements Customer Experience Engage with customers referred by branches to ensure prompt service and re...

Meet assigned disbursement targets by sourcing home loan business through designated branches Ensure daily follow-up and engagement with branch staff to generate quality leads Create and convert the prospects for cross selling opportunities Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing Conduct regular visits and huddles with branch staff to improve lead conversion Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines Adhere to internal and regulatory compliance requirements Customer Experience Engage with customers referred by branches to ensure prompt service and re...

Meet assigned disbursement targets by sourcing home loan business through designated branches Ensure daily follow-up and engagement with branch staff to generate quality leads Create and convert the prospects for cross selling opportunities Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing Conduct regular visits and huddles with branch staff to improve lead conversion Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines Adhere to internal and regulatory compliance requirements Customer Experience Engage with customers referred by branches to ensure prompt service and re...

Meet assigned disbursement targets by sourcing home loan business through designated branches Ensure daily follow-up and engagement with branch staff to generate quality leads Create and convert the prospects for cross selling opportunities Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing Conduct regular visits and huddles with branch staff to improve lead conversion Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines Adhere to internal and regulatory compliance requirements Customer Experience Engage with customers referred by branches to ensure prompt service and re...

Application Guidance and Loan Conversion: Work directly with students and RPs to facilitate the accurate and complete submission of loan applications to designated banking partners. Engage in conversion optimization activities to ensure fast turnaround times, high login rates, and a high loan sanction rate. Proactively follow up with students regarding processing fees and adhere to timelines to ensure timely loan disbursement. Product Knowledge: Maintain a comprehensive understanding of all products offered by partner banks, including eligibility criteria and suitable options for diverse student profiles. Stay up to date of industry trends, regulatory changes, and product offerings to provid...

Key ResponsibilitiesWork towards improving the customer experience by simplifying or improving any kind of communication that goes to our customer Content creationCommunication Design Knowledge bank for customer communication Stakeholder managementProject management/ Team Management Skills & AttributesEnglish grammar and content writing expertise Knowledge of design software e Photoshop, Html coding Managing internal customers and teams, ieinternal teams who come for customer communication requirements Ability to drive teams to take up customer experience improvement projects and assist them in closure Team Management

Partner with regional and global teams to discover, map, and optimize end-to-end business processes, aligning with enterprise transformation goals Leverage data and digital tools (e.g., process mining, analytics, and automation) to uncover inefficiencies and recommend actionable improvements Apply Lean Six Sigma and design thinking methodologies to simplify, standardize, and automate processes that impact operational performance and customer experience Serve as a subject matter expert and trusted advisor to internal stakeholders by synthesizing insights and building strong business cases for change Support the development of process improvement standards, toolkits, and reusable methodologies...

Job Overview Key Account Manager, South India Industrial & Commercial Transportation BU is responsible for maximizing the revenue growth of ICT BUs Customers in South India region. The role is responsible to execute the sales process and implementation of business unit strategy at the customer interface. Developing lasting customer relationships to identify business trends & driving growth programs such as design-in, drop-in & share gain. The role is also responsible for new customer development & activities such as tradeshows / seminars / Technology Days. Responsibilities Key Responsibilities of KAM, South India ICT BU is framed TEs SET Methodology Strategy, Execution, Talent. Strategy Deve...

We are seeking a skilled and experienced Shopify Developer to join our team. The ideal candidate will be responsible for designing, developing, and maintaining Shopify-based e-commerce websites. You will work closely with our design, marketing, and product teams to create seamless, user-friendly, and visually appealing online stores that drive sales and enhance customer experience. Key Responsibilities: Design, develop, and customize Shopify themes, as well as build custom features and templates. Integrate third-party apps and develop custom Shopify apps when needed. Write clean, efficient code using HTML, CSS, JavaScript, and Liquid. Optimize website speed, performance, and SEO. Troubleshoo...

We are seeking a dynamic and strategic leader to head ourRetail Operations. The role demands complete ownership of store performance,profitability, and expansion while ensuring exceptional customer experience andoperational excellence. Key Responsibilities: Full P&L ownership for all retail stores. Drive sales, profitability, and operational KPIs across 100+stores. Lead store operations, merchandising, visual display, and customer experience. Implement standard operating procedures (SOPs) for seamless execution. Manage expansion strategy new store openings, marketentry, and ROI optimization. Build and mentor a high-performing retail team (regionalheads, store managers, staff). Ensure complia...