9372 Customer Experience Jobs - Page 12

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Insurance Operations Analyst Qualifications: Chartered Accountant/Cost And Works Accountant/ICSI Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and o...

Job Title: Senior Manager / AD - Program Project Management- Salesforce Location: PAN India About ARAs Client: ARAs Client is a global leader in technology and business transformation. We partner with organizations across industries to deliver complex, multi-technology implementations, drive transformation, and restore delivery excellence in critical programs. The Role: We are seeking a highly experienced Delivery Recovery & Program Management Leader (16-20 years) with deep expertise in large-scale, multi-technology transformations . This role is pivotal in turning around troubled programs and projects requiring exceptional skills in delivery governance, stakeholder management, and program r...

The Role: We are seeking an Application Developer Program Mobilization Specialist with extensive experience in managing large-scale, multi-technology implementations, transformations, and migrations. This pivotal role ensures the successful setup of new programs through mobilization of the right teams, processes, tools, governance frameworks, and delivery excellence models. Key Responsibilities Mobilize large, complex programs across diverse technology platforms. Establish processes, tools, quality controls, and governance models for new engagements. Define and manage contract deliverables, including financial structures, liability clauses, dependencies, and exit criteria. Drive delivery exc...

About The Role Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they u...

The Role: We are seeking an Application Developer Program Mobilization Specialist with extensive experience in managing large-scale, multi-technology implementations, transformations, and migrations. This pivotal role ensures the successful setup of new programs through mobilization of the right teams, processes, tools, governance frameworks, and delivery excellence models. Key Responsibilities Mobilize large, complex programs across diverse technology platforms. Establish processes, tools, quality controls, and governance models for new engagements. Define and manage contract deliverables, including financial structures, liability clauses, dependencies, and exit criteria. Drive delivery exc...

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses o...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

Responsible for the Investigation of customer complaints received through various sources. Investigate such issues to determine if the complaint was due to a failure to meet the specification as well as ensuring other groups are involved as needed when determining root cause and corrective actions. Also will be the first point of contact for all walk in customer. Job Responsibility Investigation of assigned customer complaints Root cause analysis of complaints and suggest corrective actions Primary contact for all customer experience reporting and complaint handling activities This individual is responsible for independently receiving, documenting, investigating, and coordinating responses o...

As a DevOps Engineer you will be required to work on streamlining the software development lifecycle on cloud platform like Azure by implementing and managing CI/CD pipelines, automating infrastructure and deployments, and monitoring application performance and reliability. Roles Responsibilities Automate the platform provisioning process to enhance DevOps culture in development teams. Oversee CI/CD pipelines to maximize productivity. Design, implement, maintain, and support platform services associated with the CI/CD pipelines Configure monitoring and alerting systems for applications and platform services. Work with leadership and be accountable for aligning the team to architectural, tech...

As a DevOps Engineer you will be required to work on streamlining the software development lifecycle on cloud platform like Azure by implementing and managing CI/CD pipelines, automating infrastructure and deployments, and monitoring application performance and reliability. Roles & Responsibilities Automate the platform provisioning process to enhance DevOps culture in development teams. Oversee CI/CD pipelines to maximize productivity. Design, implement, maintain, and support platform services associated with the CI/CD pipelines Configure monitoring and alerting systems for applications and platform services. Work with leadership and be accountable for aligning the team to architectural, te...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Analytics Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Develop and maintain network automation scripts, tools, and workflows using Python, Ansible, Terraform, and other technologies. Implement and troubleshoot network automation solutions for various network devices, platforms, and services, such as routers, switches, firewalls, load balancers, VPN, SD-WAN, etc. De...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

Location: PAN India The Role: We are seeking a highly experienced Delivery Recovery & Program Management Leader (16-20 years) with deep expertise in large-scale, multi-technology transformations . This role is pivotal in turning around troubled programs and projects requiring exceptional skills in delivery governance, stakeholder management, and program recovery. The ideal candidate will have a proven track record of recovering, stabilizing, and realigning projects , while ensuring minimal impact on cost, schedule, and scope. This role spans across multiple industries and technologies, demanding both strategic leadership and hands-on program recovery execution . Key Responsibilities: Lead en...

About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will ensure smooth functioning of network infrastructures and provide technical assistance as needed. Plays critical role in pr...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can ...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can ...

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

RL - Wheels:Sales Manager - New Car - Branch About the Business Group: The Auto Loan department is a part of Retail Lending business of the bank which offers Auto Loans to all categories of customers Pan India. About the Role: Sales Manager is part of the Bank s frontline team, the representative of Bank for the customer whose primary responsibility is to onboard new Auto loans Customers and explore additional funding avenues for existing AUTO customers. They have to source Auto business with the right mix of Used and New with the optimal channel mix, maintaining the target placement yield and fee. Details of the Role: Department Retail Lending Grade AM/ DM/ M/ SM Sub-Department RL- Wheels R...

About Lowes Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe s India, the Global Capability Center of Lowe s Companies Inc., is a hub fo...

JOB SUMMARY Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; no work experience required. OR 2-year degree from an accredited university in Business Administration, Marketing, H...