16637 Customer Experience Jobs - Page 12

The opportunity You will act as a Recruitment Partner for Business Leaders and have opportunity to derive insights from data and turn ideas into action. You will propose and execute programs(s) in the areas of Employer Branding, Diversity & Inclusion, Tools and Automation to ensure we achieve impactful results. We are committed to drive improvements for our business and our people, supportive of EY culture and as a result enhance customer experience. Being a Partner in an Individual Contributor role, need to engage closely with Business Operations Managers and Hiring Managers to help build the sourcing strategies and partner with internal stakeholders to execute the plan. Your key responsibi...

The opportunity You will act as a Recruitment Partner for Business Leaders and have opportunity to derive insights from data and turn ideas into action. You will propose and execute programs(s) in the areas of Employer Branding, Diversity & Inclusion, Tools and Automation to ensure we achieve impactful results. We are committed to drive improvements for our business and our people, supportive of EY culture and as a result enhance customer experience. Being a Partner in an Individual Contributor role, need to engage closely with Business Operations Managers and Hiring Managers to help hiring as per pre-defined hiring turnaround timelines of quality resources with effective stake-holder manage...

The opportunity Level Assistant Manager/Senior The accounts receivable Assistant Manager / Senior is responsible for monitoring/leading the Team to support accounts receivable task for the client. Your key responsibilities Ownership for the monthly AR close process, including reconciliation of the AR sub-ledger to the General Ledger In-depth understanding of the Order to Cash value stream with relevant experience in management ofend-to-end Accounts Receivables process Managing the monthly reconciliation of other AR-related accounts (such as unapplied cash, unclaimedcredits, clearing, accrual, bad debt, chargebacks, withholding and sales tax). Investigating and ensuring that all the cash and ...

Position Overview We are seeking a dynamic and knowledgeable Lawyer I Labour Law to support our international operations. The role involves providing expert legal guidance on labor and employment matters, ensuring compliance with applicable laws, and partnering with stakeholders to mitigate legal risks while supporting business objectives. Key Responsibilities Provide legal advice and support on labor and employment law matters across international jurisdictions Draft, review, and negotiate employment-related documents, policies, and agreements Ensure compliance with local and international labor laws, regulations, and best practices Support HR and business teams on employee relations, disci...

Roles and Responsibility Develop and implement effective recruitment strategies to attract top talent. Manage the full recruitment lifecycle, including sourcing, screening, interviewing, and onboarding candidates. Build and maintain relationships with key stakeholders, including hiring managers and external partners. Conduct market research and analyze trends to identify future talent needs. Collaborate with cross-functional teams to develop and implement business plans. Ensure compliance with all relevant laws and regulations related to employment. Job Requirements Proven experience in executive hiring, recruitment, and talent acquisition. Strong knowledge of recruitment principles, practic...

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation Provides effective and timely resolution of users?? problems, queries or complaints Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years o...

Recruiting is a specialized area of staffing and recruiting focused on attracting and placing prospective employees including: Promoting the organizations image as a desirable place to work Attracting, recruiting, screening, and interviewing candidates Recommending placement of internal and external candidates for entry-level and experienced positions Referring applicants for particular job openings, administering pre-employment tests, checking references, conducting exit interviews for candidates declining offers, and providing feedback to unsuccessful candidates May assist with job advertising and postingPositions on this level have comprehensive knowledge of the specific discipline or the...

We are looking for a skilled Operations Manager to join our team in the domestic sector. The ideal candidate will have 3 to 8 years of experience in operations management, preferably within the BPO/Call Centre industry. Roles and Responsibility Oversee daily operations to ensure efficiency and productivity. Develop and implement strategies to improve operational performance. Manage budgets and resources effectively. Coordinate with various teams to achieve business objectives. Analyze data and metrics to identify areas for improvement. Implement process improvements to increase customer satisfaction. Job Requirements Proven experience in operations management, preferably in the BPO/Call Cent...

Oversees and has full responsibility over all operational support aspects of the contact center Must facilitate and monitor all workforce planning issues, including staffing, scheduling and forecasting systems, and policy and procedure May monitor the implementation and execution of all training programs across the contact center Oversees all aspects of contact center quality issues and support systems implementation and management May be responsible for multiple contact centers Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines Will most often be a driving force behind the development of new solutions for programs, complex ...

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation Provides effective and timely resolution of users?? problems, queries or complaints Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure Positions on this level are fully proficient in executing established standards Works independently within set frames and follows set course Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years o...

Roles and Responsibility Lead and manage a team of quality analysts to ensure high-quality customer service. Develop and implement quality control processes to improve customer satisfaction. Analyze data and metrics to identify areas for improvement and optimize quality performance. Collaborate with cross-functional teams to resolve issues and enhance overall customer experience. Train and coach team members on quality procedures and best practices. Monitor and report on quality metrics, such as first call resolution rate and customer complaints. Job Requirements Minimum 2 years of experience in quality assurance or a related field. Strong knowledge of quality management principles and pract...

Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including: Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc. Coordinating training schedule based on training requirements Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops rel...

General Finance Management is responsible for the day-to-day financial activities of the organization including: Controlling its financial resources and ensuring that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards Financial analysis and reporting, taxation, insurance, credit control, accounts payable and receivable, inventory and costs control, and budgeting and forecasting Analyzing the organization's revenues, liabilities, credit conditions, and other financial indicators to forecast it's short, medium, and long-term cash flow position Evaluating and recommending investments and other financial instruments to meet cash flow ...

Recruiting is a specialized area of staffing and recruiting focused on attracting and placing prospective employees including: Promoting the organizations image as a desirable place to work Attracting, recruiting, screening, and interviewing candidates Recommending placement of internal and external candidates for entry-level and experienced positions Referring applicants for particular job openings, administering pre-employment tests, checking references, conducting exit interviews for candidates declining offers, and providing feedback to unsuccessful candidates May assist with job advertising and posting Positions on this level are fully proficient in executing established standards. Work...

Job Summary: We are looking for a detail-oriented and data-savvy individual to support audience creation, quality assurance (QA), and syndication efforts across multiple accounts. This role is essential in leveraging first-party customer dataparticularly transaction and purchase datato build and manage audiences that drive performance across platforms. Key Responsibilities: Build and manage audience segments using first-party customer data Execute QA and syndication of audiences across multiple accounts and platforms. Learn and utilize the Zeta Marketing Platform (ZMP), where all audience segments are built, maintained, and activated. Maintain thorough documentation and tracking of audience ...

Job Summary: The Project Manager will primarily be responsible for managing the delivery of Oracle NetSuite Professional Services implementations of the Oracle NetSuite application. Under the guidance of the Oracle NetSuite delivery methodology, the resource will drive the delivery of Oracle NetSuites Professional Services engagements according to the agreed upon scope, time and budget all while ensuring the highest degree of customer satisfaction. The Project Manager is a key player in leading, tracking and communicating the progress of projects, and in ensuring the quality delivery of Oracle NetSuites Professional Services. The Project Manager will be responsible for planning customer spec...

The Technical Support Engineer you are responsible for providing timely and accurate technical assistance to Oracle Cloud customers through live chat. This role involves troubleshooting and resolving technical issues related to Oracle Cloud Infrastructure (OCI) services, ensuring seamless customer experience, and maintaining high satisfaction levels. The engineer will work closely with internal teams to resolve escalations and contribute to knowledge sharing within the support organization. Responsibilities Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating...

As a developer, you will contribute to the development and automation of these services in a global agile team. You should be comfortable at building complex distributed systems that interact with end users at one end and network infrastructure at the other. Your ability to identify and mitigate risks in your projects and across your functional team is an important measure of your success in this role. You will also be responsible for the reliability and high availability of our service in the production environment as a part of a rotational on-call roster. You should be passionate and highly skilled in programming in object oriented programming languages, specifically Java and Go and be abl...

Job Description Summary The Services Hub Leader will be responsible for managing and operating multiple windfarms, involves driving operational rigor and efficiency, fostering a culture of safety among the site team, people management and managing customer issues, escalations and ensuring exceptional customer experience. The ideal candidate will possess strong technical knowledge of wind turbine technology, exceptional people management skills, site management experience and a proactive approach to resource planning and process standardization. Job Description Roles and Responsibilities Management of Operation & Maintenance of multiple windfarms. Management and oversight of the site manageme...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required

Position Description: Customer Success Specialist (Tier 3) responsible for handling complex, high-priority customer issues that require in-depth investigation, data analysis, and collaboration with internal teams The Tier 3 Customer Success team acts as the final escalation point for customer issues before engineering involvement and plays a pivotal role in maintaining customer satisfaction, ensuring communication transparency, and enabling swift resolution This role requires strong analytical ability, technical acumen, and excellent coordination skills to serve as a bridge between customers, QA, and development teams Future duties and responsibilities List principle responsibilities Be avai...

Key Responsibilities Sales & Business Development Achieve assigned targets for secured business loans (LAP / Mortgage / SME Loans). Source new customers through direct sales, referrals, and channel partners. Identify new markets, geographies, and business opportunities. Build and maintain strong relationships with customers, DSAs, brokers, and connectors. Team Management Support, guide, and motivate Relationship Officers / Sales Executives. Monitor team performance and ensure productivity targets are met. Conduct regular training and coaching on product, sales process, and compliance. Credit & Process Management Ensure complete and accurate documentation for loan processing. Coordinate with ...

Key Responsibilities Sales & Business Development Achieve assigned targets for secured business loans (LAP / Mortgage / SME Loans). Source new customers through direct sales, referrals, and channel partners. Identify new markets, geographies, and business opportunities. Build and maintain strong relationships with customers, DSAs, brokers, and connectors. Team Management Support, guide, and motivate Relationship Officers / Sales Executives. Monitor team performance and ensure productivity targets are met. Conduct regular training and coaching on product, sales process, and compliance. Credit & Process Management Ensure complete and accurate documentation for loan processing. Coordinate with ...

Assist the central retail operations unit by driving a high quality customer experience balance with efficiency, compliance and consistency. Post Graduate/ Graduate in any discipline o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts. o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant o Handling MIS Reports publishing and ensuring net of TDS activities o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure customer satisf...

Title and Summary Overview- The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE) in Loyalty Rewards program. Role- The role of Business Operations Organization is to be the production readiness steward for Mastercard products As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy We break down barriers to run our products by fostering developer run ownership and empowering developers to build resilient products We support our developers during the application build phase in software run principals that includes operational design, automation, capacity planning, monitoring that leads to fault-tol...