16637 Customer Experience Jobs - Page 11

About The Role Project Role : Quality Engineer (Tester) Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qual...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Remote Support Engineer will provide technical support for end-user devices, focusing on Windows OS, Microsoft In...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger i...

About The Role Project Role : Quality Engineer (Tester) Project Role Description : Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qual...

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Analytics and Modeling Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating mode...

About The Role Skill required: Reinsurance - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can me...

About The Role Skill required: Reinsurance - Collections Processing Designation: Record to Report Ops Analyst Qualifications: BCom/Chartered Accountant/Cost And Works Accountant Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible ...

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Admi...

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, ...

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, ...

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust t...

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger i...

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Analytics and Modeling Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating m...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveNetwork Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, a...

About The Role Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating...

About The Role Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Underwriting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ca...

About The Role Skill required: Property & Casualty- Underwriting - Insurance Underwriting Designation: Underwriting Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that ...

We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties. Responsibilities - Regular and intuitive response to customer queries and feedback - Understanding the customer requirements and relaying the same to respective teams / departments. - Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms. - Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, di...

Skills: Customer care executive, collections, sales, marketing, BPO, US Shift, Night shift, calling,. Company Overview. CN SOLUTIONS works in partnership with their clients to provide first class solutions for their manpower requirements. We are a team of experienced and dedicated professionals who specialize in identifying and short-listing potential candidates for our clients. Our expertise lies in Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, ESM, Business Analyst (BFSI Domain), Cyber Security, IT infrastructure, and SAP Hiring. We offer a range of services including Staffing Solutions, Leadership Hiring, RPO, and General Staffing. With headquarter...

Exchange platform is an India-first affordability initiative The program allows customers to return their old devices and get a discount on the new devices that they are purchasing Since the programs inception in 2016, it has grown very rapidly and has become a key lever for Amazon India business Our vision for Exchange is to enable a customer in any location to avail the best value on the product(s) s/he exchanges to buy a product from any category In the coming years, the main focus of the program is going to be in the following areas 1) Provide more opportunities and increase categories for exchange 2) Reach more customers with exchange offers 3) Improve discoverability of Exchange and pr...

We are looking for passionate and talented software engineers who have experience building innovative, critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. IES Payments Tech Team s vision is to delight our customers with the best payment experience in the world! To achieve this vision, we are in search of a talented technical engineer and craftsman who builds robust software that scales as we'll as client-facing features which are intuitive and simple to use. Our team takes a world view of payments for all of Amazon and builds highly customized and seamless payment experiences for ...

The Problem and Root Cause Analysis Lead is responsible for defining and executing the vision, strategy, and roadmap for shared services problem management, aligning with overall business goals. This role is responsible for establishing, operating, and continuously improving enterprise frameworks for incident and problem management. The position leads deep-dive root cause analyses for high-impact and recurring issues, ensuring sustainable corrective actions are implemented to prevent recurrence. In addition, the role proactively identifies service vulnerabilities and systemic risks, driving preventative improvements that enhance service reliability, resilience, and customer experience. Key R...

About the Opportunity Contract duration : 5 months. Department Fund Dealing Capability Reports To Team Leader/Assistant Manager Level Grade 1 About your team We have reorganized the core delivery teams into five different capability teams, namely- Fund Dealing & Brokerage, Transfers & Retirement, Client Account Management, Payments & Distribution and Reconciliations & Product Management. Capability teams have the skill sets persistently available to set and manage strategic direction, run and maintain the capability and to support a projected regulatory and mandatory change agenda. The mission of the ''Fund Dealing'' team is to execute all types of trades for the retail and WI products while...

Key Responsibilities: Handling Digital Calls ( Call Quality Audit Process Adherence). Query resolution and Service request processing at Digital Calls. Service to Sales/Recruitment lead Generation and Conversion. Ensuring 13M & 25M persistency collection. Retaining customer coming in for Surrender/ECS/FLC/E2R. New Business WIP Management. Statutory Compliance & Branch Risk Rating. Training & Certification. Desired qualifications and experience: Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance. Must be a graduate. Knowledge and skills required: Ability to work in a fast paced environment Strong people skills Good co-ordin...

The opportunity Were looking for a Consultant with expertise in Customer domain projects to join the group of our Business Consulting Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a finance domain service offerings. Your key responsibilities Part of a team of 5-10 professionals undertaking Customer and strategy domain-related projects, finding solutions to create unique and authentic customer experiences Support the practice in winning in the market by leading/supporting end-to-end development of proposals for CX or consulting related opportunities and be part of the client orals Actively build consulting opportunities in the cu...