5226 Customer Experience Jobs - Page 11

Your Responsibilities: System setup and manage quality support activities such as account setup, inquiry status, order status, and payment status. Responsible for monitoring the end-to-end quality transaction. Focus on improving shipment transaction numbers on our products. Assist shipment operations in innovative methods to improve metrics Analyze quantitative and qualitative data to enhance shipment performance and customer experience Tackle shipment operation problems in creative and logical ways and identify effective solutions from buyer and seller both the ends. Create effective working relationships with customers by managing objectives and expectations and ensure process and data-driven product decisions Monitor shipment transactions quality and coach customers to improve their productivity Work on identifying root causes for all issues/errors and mitigate by putting preventive actions in place Work with the sales and operations team to own all process metrics and improve them Eligibility Criteria: 3-4 years of experience in quality assurance processes Experience in both voice and non-voice processes (email, SMS, chat) Ability to assess, analyze, resolve and represent complicated concise communication Proficient with MS Office, are an expert on all 7 Quality Control tools, FMEA, etc. Strong communication, interpersonal, team-working, and customer service skills.

About Rimigo Planning a vacation shouldn t feel like work but right now, it does.Organising an international trip today means juggling endless tabs, biased platforms, and scattered information. Rimigo is fixing that. We re a travel-tech startup simplifying vacations end-to-end from flights and stays to visas, itineraries, and experiences all powered by AI and curated for each traveler. We believe travel should be effortless, personalized, and genuinely enjoyable. Come help us make that a reality. Key Responsibilities Customer Journey Management Oversee and enhance the end-to-end customer experience, ensuring seamless interactions across all touchpoints. Develop and implement strategies to improve customer satisfaction, loyalty, and advocacy. Build lasting relationships that lead to repeat bookings and word-of-mouth referrals. Process Improvement Analyze customer feedback and data to identify areas for improvement. Collaborate with cross-functional teams to implement solutions that enhance the customer experience. Performance Metrics Monitor key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Use insights from these metrics to drive continuous improvement initiatives. Stakeholder Collaboration Work closely with product, marketing, and operations teams to align customer experience strategies with business objectives. Serve as the voice of the customer in internal discussions, ensuring customer needs are prioritized. Requirements Bachelors degree in Business, Marketing, or a related field. 1 5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry. Proven track record of leading teams and improving customer satisfaction metrics. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. What We Offer Opportunity to be part of an early-stage startup shaping the future of travel in India. Work with experienced entrepreneurs with a proven track record of success. Direct impact on company growth with a clear path to leadership opportunities. Competitive compensation and a dynamic, collaborative team environment.

{"company":" Community Phone Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you, your local government agency s phone, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose Join us on our mission to make it as simple and intuitive as possible for people people in organizations within our communities to communicate. ","role":" Why Join Us Now, were looking for our first Head of Marketing to take the reins, own the function, and shape how the world experiences our brand. If youre excited about building from zero, driving growth at scale, and having a massive seat at the table this is your moment. What You ll Own Build and Lead the Function Architect our full marketing strategy across growth, brand, product marketing, content, and comms. Build an early world-class marketing team hire and scale a small group of marketers with extreme ownership. Own key KPIs across payback periods and growth rate. Define the Brand Lead development of our brand narrative, tone, and identity both strategically and creatively. Make us unforgettable in a crowded space. Ensure a consistent, high-impact presence across all channels and touchpoints. Drive Growth Launch and scale multi-channel acquisition strategies from paid to organic to lifecycle. Own and optimize our two primary performance metrics like payback period and MRR growth MoM alongside secondary metrics like CAC, CAC:3yr LTV, online site conversion, and contribution to pipeline. Run fast, smart experiments and double down on what works. Be a Strategic Partner Collaborate closely with founders, product, and sales on GTM planning, product launches, and market strategy. Influence core business and product decisions through deep customer and market insight. Represent marketing at the leadership table, helping steer the company s trajectory. Who You Are 7 10+ years of experience in marketing, with 3+ years in a leadership role at a high-growth startup. Proven track record scaling marketing functions from 0 1 many. Deep experience across demand gen, brand building, product marketing, self-serve online buying, and product-led growth. Strategic thinker with strong executional instincts you know when to zoom out and when to roll up your sleeves. Data-driven but brand fluent you believe performance and storytelling are both essential. Possesses a prodigious self-awareness and intellectual humility. Internally as a company we are seeking truth and externally we are selling. A technology or internet native marketer. We are a strong engineering culture and your ability to build trust with, and leverage, engineers is an important leading indicator for your success. Experience hiring and managing a high-performing team, ideally in fast-paced, low- structure, early-stage environments. Experienced marketing technology products to nontechnical audiences, hardware or software Obsessive and obsessed with winning What We Offer A high-leverage, high-visibility leadership role with a seat at the table. Significant equity you ll share in the value you help create. Budget and backing to build your dream team and tech stack. A culture of deep ownership, speed, transparency, and kind ambition. Competitive salary, remote work, and full benefits. Let s Build the Next Category-Defining Company If you re ready to build something legendary with real ownership, insane upside, and creative freedom we d love to hear from you. Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. Compensation Total compensation $180K - $220K + Equity: 0.2%-0.5% is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location. "},"

{"company":" Community Phone Community Phone is building the best phone for communities in America. We are your hair salon s business phone, how your auto-body shop texts you, your local government agency s phone, and your mom s phone that she sometimes answers on her computer. We have more than 20,000 customers today, and intend to be the Square of phones. Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator . We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as simple and intuitive as possible for people people in organizations within our communities to communicate. ","role":" About the role We believe great content is a superpower. As our first Content Marketing Manager , you ll define our editorial voice, shape our narrative, and build a content engine that drives awareness, engagement, and trust at scale. This is a hands-on, high-visibility role reporting directly to the CEO. You ll collaborate across product, sales, customer support, and leadership to surface meaningful stories and transform them into resonant content across the funnel. Youll own... Content Strategy Define and evolve our content marketing roadmap across web, email, social, thought leadership, and more. Build a system to consistently produce and scale high-impact content, from product launches to case studies to category-defining ideas. Editorial Execution Write and edit compelling, high-quality content that clarifies our value, tells our story, and inspires our audience. Translate complex product or industry concepts into accessible narratives for technical and non-technical audiences alike. Ghostwrite for the CEO and other execs turning ideas into thought pieces, keynote outlines, and LinkedIn-ready content. Distribution SEO Develop a smart distribution plan to get our content in front of the right people across channels and communities. Own our organic content growth through modern SEO strategies, internal linking, and experimentation. Brand Voice Tone Craft and maintain a clear, confident, and consistent voice across all touchpoints from blog to byline to billboard. Build our content guidelines so anyone writing on our behalf sounds unmistakably like us. Analytics Optimization Set KPIs, measure performance, and continuously refine our content based on data and feedback. Know what works and double down on it. Y ou are... Have 4 8 years of experience in B2B content marketing, ideally at a high-growth tech company. Can show a portfolio of thoughtful, strategic content you ve written blog posts, case studies, newsletters, and perhaps even scripts or decks. Know how to balance storytelling and strategy you think in brand and in pipeline. Are comfortable operating at both 30,000 ft and 3 inches you can set a vision and roll up your sleeves to get it done. Thrive in an early-stage environment : ambiguity energizes you, you are obsessed, and you default to action. Understand how to write for humans , not just algorithms but you still know your way around an H1 tag, search intent, google search console. And specifically, the humans that are our customers! Why This Role Matters This isn t just another marketing seat it s a foundational hire. You ll play a pivotal role in defining how the world sees us. You ll shape our voice, grow our audience, and help position us as a category leader. And you ll do it alongside a team that values clarity, craft, and ambition. And at least at the start, you ll be reporting to our CEO directly. Community Phone Culture Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission. Beyond the job description, here are some traits members of our team share: We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles. Efficiency Where it Counts . We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values. We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers. We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders. We take our work seriously and see it as a reflection of who we are. Were always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset , were able to achieve our goals and create exceptional products. We value a Caring Mentality . Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment. "},"

Position Purpose As the Consultant, you will be responsible for designing NICE platform solutions to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction. Job Responsibility Experience of architecting, designing NICE platforms solutions and lead teams Be available in-person in Hyderabad with commitment to office presence as per site working policies. Able to take over technical delivery ownership for project work happening from India: o Lead work scope understanding and detailing with onshore or client teams. o Estimate and plan work for India team to deliver. o Review delivered work for requisite quality. o Code and test projects. o Attend meetings and training as required. o Work with system analysis and project management for the successful completion of a project. Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts Driving training & development and knowledge sharing aspects Actively participate on India team growth for additional team size and new technical skills. Will be jointly responsible for operational metrics for India team. Hands-on Technical skills on: o Contact Center as a Service (CCaaS) software management and domain experience. o NICE CXone and CXone Studio Experience o Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) Competencies Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize. Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments. Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective. Technical: Ability to understand all technical components and deliver on technical solutions. Education, Experience and Certification Bachelor s degree in computer science, IT, or engineering preferred. Overall 5+ yrs experience in customer experience software space 3 years or more experience in NICE CXone and UC environments. Good experience in software development, including design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems. Experience with enterprise level CCaaS architecture for complex business needs. Network infrastructure experience. Desire to work in a fast-paced environment TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel theexceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

Description Functional Training Specialist Job Location: Vadodara, Gujarat Shift Time: US shift hours About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions faster. Powered by the Asgard Platform , the industry s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it s not just about technology. It s about transacting business and delivering an exceptional customer experience every day, without fail. That s the measurable value we deliver. And that s what we call , Business Uninterrupted. Responsibilities Conduct onboarding training. Monitor and report on agents progress and performance throughout training. Collect and review feedback from surveys to improve future training. Deliver training sessions through various methods (in-person, online, blended learning) Provide one-on-one coaching to agents as needed. Design and develop training content by using presentation tools. Use and manage our learning management system. Facilitate upskilling or refresher sessions on various topics. Flexibility to learn and train out different partners specifics. When needed, retrieve calls from our call recording system and evaluate them using our call quality platform. Generate tickets to provide agents with access to systems. Use excel to track tasks and receive ongoing updates on task progress. Contribute to ad hoc projects as necessary. Qualifications Excellent organizational skills and ability to multi task. Excellent attention to details and continuous improvement mindset Excellent interpersonal and communication skills (be confident in both spoken and written communication) Flexibility be able to adapt to varying and changing demands IT proficiency experience in working with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint). Initiative & Team Player Energetic self-starter with a positive attitude and excel in customer service skills Ability to /Experience in linking training to quality We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.

Job Description We are seeking a data-driven email growth marketer to grow our business by improving engagement with our prospects leveraging email and other digital channels. You will develop and execute on a cross-channel strategy to attract and nurture Freshworks prospects and customers, with a focus on upper and mid-funnel engagement through email. A core part of this job is continual experimentation to drive growth, resulting in leads/referrals to sales. You will create the frameworks to scale campaign analysis, synthesize learning, make decisions and prioritize our email marketing roadmap using a data-driven approach. You will partner with cross functional teams in Product, Design, Marketing, Sales, Brand and Content to deliver a comprehensive roadmap for email marketing initiatives and enforce a high bar for email communications to improve customer experience. As an Individual Contributor, you will ensure our channel strategy is implemented and adapt our actions based on data. Know the user. Know the magic. Connect the two. Responsibilities Build and scale the email marketing strategy for customers and prospects, defining requirements for design, implementation and launch of strategic email campaigns. Own the delivery and continual refinement of email channels, using CRM and MarTech tools such as Marketo, to drive business objectives (e.g.; leads, MQCs). Develop an integrated strategy across channels and a distinct strategy for each channel to optimize each channel for content distribution (web, social media, email) and engagement. Execute on channel strategy to drive results across audience engagement and business metrics. Track and analyze performance metrics (reach, engagement, shares, open rates, click-through rates, leads, revenue) to refine execution plan and improve metrics in line with industry best practices. Implement strategies to grow and segment email lists, social media followers, and other audience communities. Partner with the editorial team on the curation of thought leadership/insights content for email and other channels that resonate with respective customers. Identify opportunities for testing, personalizing, launching new lifecycle campaigns to drive business performance Drive email marketing operation improvements with automation, standardization and collaboration with stakeholders Qualifications The ideal candidate will thrive in a fast-paced environment with strategic thinking and flawless execution 6+ years of professional non-internship marketing experience, esp focused

Be a part of a growing team, We are looking for a Principal Product Manager. We are focused on building products that define the future of the payments industry. You would be joining an experienced and highly knowledgeable group of Product Managers. Your job here will involve extreme collaboration with Developers, Architects, Designers, UX experts, and Analytics teams. Our Product Managers work in cross-functional teams and add even more horsepower, bringing the right people together to gather and analyze the information needed to make informed decisions. They are continuously curious, seeking to deepen their knowledge of different technologies and disciplines to be able to ask the right questions Own all banking integrations across the Payment Network. Liaise with Product Architects, IT, and functional stakeholders. In this role, requirements are both technical and functional. Ensure the bank acceptance platform contains the features and functions required to deploy and manage pay-by-bank products smoothly across all applications; examples of these features could include reconciliation between providers and Milestone Technologies applications, management of refunds, and reversals, analytics around the usage and success, etc. Follow and evangelize the implementation of new protocols such as Open Banking and other market disrupting initiatives to facilitate a better customer experience. Support the bank transfer payments acceptance strategy by providing a view on the right make of banks per region, the appropriate integration methods with these banks, and services and features supported. Understand the implications of regional regulatory initiatives and leverage this understanding to support innovation in our banking products. Execute the banking network strategy defined by Milestone Technologies business users ensuring connectivity to the right mix of direct banking partners as well banking networks (BACS, ACH, SWIFT, etc. Guide product owners in the day-to-day execution of the Banking Network roadmap ensuring implementation follows the agreed-on roadmap and priority. Foster collaborative and supportive relationships with all stakeholders and communicate clearly and in alignment with the overall Group Product roadmap. Bank Transfer is both an externally productized offer as well as an internal service used to support the needs of the business for automated funds transfers. Ongoing analysis of the performance of banks we work with, identify issues and work towards efficiency and good customer experience. Data-driven decision making and planning: define KPIs for measuring success and validate all assumptions post-execution. Follow product development and management methodology that is consistent with the accepted norms for the group. Skills 10 plus years experience working in Product Management roles. MBA or equivalent experience relevant to functional area Demonstrates a clear understanding of all aspects of banking networks and products: Regional schemes such as ACH, EFT, BACS, and SEPA, and their respective operating ecosystems and governing bodies. Understanding of the technical aspects of bank payments: File batching, transaction statuses, real-time, and non-real-time events, and their impact on the movement of funds. Strong understanding of merchant and payment service provider needs to support different segments of merchants: Direct Merchants, Payment Facilitators, ISOs, and Agents. Prior work experience implementing PSPs & Acquirers. Prior experience working in a global company and driving transformation via a global roadmap. Experience working in a diverse, multicultural, and global company is an added advantage. You are comfortable communicating with business stakeholders, Engineering, Design/UX, and Analytics teams and have verbal and written communication skills and capacity for articulation. Decent technical knowledge and skill to speak authoritatively on the technical aspects of payment method integrations.

Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. Job responsibilities Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding Demonstrated expertise in creating direct and indirect experiences for diverse users Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts Examples of recent work required Champion cutting-edge service design to shape customer experiences and influence strategic initiatives in a leading financial institution. Lead cross-functional teams to deliver excellence in service design. As a Service Design Vice President within Design and Customer Experience team, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking. Spearhead strategically important initiatives, collaborating with diverse teams to develop innovative solutions that align with business objectives and enhance customer satisfaction. As an expert in service design, apply your advanced knowledge of service design principles to create seamless, inclusive, and accessible experiences for our diverse clientele. Your strategic thinking, compelling storyboards, and guidance to cross-functional teams will be instrumental in delivering exceptional service experiences. Job responsibilities Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding Demonstrated expertise in creating direct and indirect experiences for diverse users Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts Examples of recent work required

ABOUT US Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth with the latest consumer behavior trends in the eCommerce industry by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their conversions & increasing retention by 2x by providing best in class experience. KEY RESPONSIBILITIES Roster Planning & execution for delivery executives based on the order trend at the hub. Monitor the delivery executives performance, identify low performers & help them to improve their performance through PIP. Planning and executing timely dispatches of shipments based on geographical/cluster knowledge. Facilitate new hire onboarding, including conducting orientations and training sessions. Build and maintain relationships with staffing agencies, job boards, and other recruitment sources. Provide real-time support to delivery executives to maintain the best customer experience. BASIC QUALIFICATIONS 2+ years of experiences in logistics industry. Strong management skills & Local geography knowledge. Strong knowledge of last-mile delivery operations, including delivery executive and driver roles. Excellent communication and interpersonal skills.

As an Analyst - User Experience you will be responsible for Research and Design efforts in support of the team and business objectives. This is typically a generalist role that can focus on both Research and Design and offer suggestions to continually improve methodologies within UX. Builds UX artifacts to assist team and business with understanding and identifying improvements. Responsibilities: Works with Marketing, Sales and other departments, seeking to understand the end users through customer and market segmentation, surveys, voice of customer, ethnographic studies and other research techniques. Meets with internal staff regarding business goals and drivers, and assists with proposing user experience (UX) approaches to meet customer, end user and business needs. Acts as a customer and end user advocate, ensuring the best possible customer experience as it relates to online interactions, tasks and processes. Uses extensive knowledge of UX to establish usability best practices and standards (practical UX framework), and drives adoption of this framework throughout the organization with a patient, collaborative style. Works in collaboration with a cross-functional eCommerce team to ensure the practical UX framework is faithfully executed through definition, design and deployment. Regularly analyzes competitor and other aspirational eCommerce and digital programs for effectiveness and innovation, and provides analysis, insight and recommendations based on empirical research. Identifies opportunities to innovate and improve the online customer experience, providing additional benefits to the customer. Qualifications: Bachelors Degree in Business or in human-computer interaction (HCI), visual design or related design field required. PMP/PMI Certification preferred. 5 years digital/eCommerce or related field. 5 years experience working with B2B or B2C eCommerce preferred. 5 years experience with field studies a plus. 5 years experience with localization and multi-language, multi-currency eCommerce platforms a plus. 5 years experience with all digital channels, including web, mobile, apps and social; experience with scanning and mobility solutions a plus. 5 years experience working with Hybris eCommerce Platform a plus. 5 years experience working with the Endeca search and browse platform a plus. Demonstrated understanding of eCommerce and user experience best practices, with a track record of applying these best practices to platform projects and enhancements. Through thoughtful and thorough primary research, a proven ability to produce deliverables such as heuristic evaluations, competitive analysis, personas, wireframes, high-fidelity prototypes and other documents associated with the UX discipline. Proven ability to plan and execute UX activities such as Voice of Customer, surveys, ethnographic studies, card sorting, usability testing, focus groups, interviews, field observations and other exercises associated with the UX discipline. Demonstrated knowledge of information architecture, product taxonomy and content models. Thorough knowledge of the translation and transformation of the user experience from desktop, mobile, tablet interfaces and apps, and the importance of responsive design and information hierarchy in this translation. Expert working knowledge of UX tools such as Axure, Morae, PhotoShop and third party user testing services. Working knowledge of the Hybris platform, specifically eCommerce and Product Information Management (PIM), and how these capabilities comprise the user experience Basic working knowledge of HTML5, CSS and programming languages. Demonstrated ability to work harmoniously with a cross-functional team of project managers, designers, content experts, developers, business analysts and others to create a world-class eCommerce experience.

Alexa International Tech (AIT) team is looking for a passionate and outcome-driven Applied Science Manager to lead the science team behind some of Alexa s industry-leading technology. The team is focused on delivering exceptional digital personal assistance (Alexa+ ) experience for international customers using state of the art techniques in Large Language Models (LLMs) and multimodal systems. As an Applied Science Manager in AIT you will: Lead and grow a team of Applied Scientists working to develop and evolve Large Language models powering Alexa+ for international locales and languages Define and execute on science roadmap for the team, working backwards from customer needs, business priorities and science capabilities Drive the development of scalable multi-lingual NLP and LLM solutions and develop frameworks to evaluate various aspects of LLM performance Partner with engineering teams to implement production-ready scientific solutions Recruit, mentor, and develop top scientific talent Foster a culture of innovation while maintaining high scientific standards Review and provide guidance on experimental design, methodology, implementation and continuous improvement of science solutions Collaborate with product, engineering, and business teams to continuously improve customer experience A day in the life Review key metrics, goals and project progress from your team Provide direction and guidance to your team, and unblock or coarse correct as need be, to ensure science solutions are on track and delivered with high quality. Actively participate and contribute to launch readiness forums, leadership reviews and technical design reviews. Meet with product managers to align on roadmap priorities and scientific requirements Provide technical mentorship to team members on their projects Review and give feedback on scientific documentation and methodology Collaborate with engineering partners on implementation approaches Lead team meetings focused on scientific innovation and best practices Contribute through industry first research to drive the innovation forward. Engage with the broader Amazon science community to share learnings and stay current with latest developments 4+ years of scientists or machine learning engineers management experience Knowledge of ML, NLP, Information Retrieval and Analytics Experience building machine learning models or developing algorithms for business application Experience building complex software systems, especially involving deep learning, machine learning and computer vision, that have been successfully delivered to customers Experience developing and evaluating production level Large Language Models and Gen AI applications.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)

We are looking for high-potential, innovative, and a results oriented professional to join Amazon who can work in ambiguous situations and chart the way forward. By joining the Operational Excellence team as a Program Manager for the Consumables Category, you will drive high-visibility and strategic programs as well as leverage Analytics to lead process improvement initiatives. And will be equally comfortable digging into business requirements as you are driving operational efficiencies. We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to provide data driven operations support key to the success of the category profitability and best in class customer experience. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon s reputation, delivering par excellence Customer Experience and making it the preferred choice for millions of buyers. -Define and execute tactical and strategic plans towards achieving the program vision and goals through efficient program, operations and stakeholder management -Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals -Work with program, supply chain operations, and product management teams to understand program requirements and jointly develop a solution which solves a larger business problem -Serve as leaders and point of contact for escalated contact resolution for complex problems -Continuously perform data based Analytics to identify issues and report key insights, subsequently building data backed business cases -Develop and maintain key relationships with internal stakeholders locally and around the world About the team Core Consumables Operations Excellence, charter, balances between customer experience, profitability, and operational efficiency for the category. We track input metrics related to delivering the best quality products at the fastest speed. 5+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization 3+ years of driving process improvements experience Experience building processes, project management, and schedules

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be responsible to analyse & resolve Level 2 issues for applications developed in Java, and other SaaS based applications. Work independently on the Incident Management Process. Good understanding of Java, Python, or any basic programming language. Good Team player and quick learner. Willing to learn and work on new technology/ tools will be required. Investigate, understand, and help the users with their requests/issues. Handle user communication over phone, instant messenger, or email. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. Familiarity with Agile methodology. Support monthly maintenance activities done over the weekend. Handle on call responsibility in rotation (once every 3-4 weeks). Support disaster recovery activities. Knowledge of XWiki administration will be an added advantage. Atlassian products/ Jira Administration knowledge (server/data centre) will be an added advantage. You will develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). To ensure youre set up for success, you will bring the following skillset & experience: 3-6 years of hands-on experience working for applications developed in Java, and other SaaS based applications. Working knowledge of applications like XWiki, Confluence, SharePoint, Docusign will be preferred. Should be comfortable working on Support project with prior experience in support. Well versed with configuration and debugging of applications. Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must. Ability to work independently and in a team environment with ownership and accountability. Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach. Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational) Whilst these are nice to have, our team can help you develop in the following skills: Knowledge of ITIL Process/Remedy application will be added advantage. Ability to understand and practice ITIL methodology for support

About Bharat Banking Bharat Banking is a new Department which has been set up to drive different business that the Bank does in Semi Urban and rural markets. The department is expected to drive business outcomes by focusing on partnerships, new products, innovation, reimagining customer journeys and driving / creating new channel. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The center of all client engagements will be to ensure superior customer experience. Key Responsibilities Develop and maintain business relationships with select group of customers through individualized customer service Handle customers queries and provide superior service to the mapped customers Ensure timely delivery of customers enquiries and instructions, whilst ensuring that the Bank s delivery standards in achieving total customer satisfaction are met Deepen the existing relationships by cross selling the Banks products and services/ third party products Achieve the New To Bank, cross-sell and portfolio retention targets as assigned by the organization Responsible for portfolio irregularities, management (Renewals / Pending Renewals /Stock Statement / Insurances/Other compliances) and portfolio achievement basis delinquency numbers Ensure achievement of month end enhancement disbursements Qualifications Graduate/ MBA (Marketing) preferred 2 - 5 years of experience in the BFSI sector Role Proficiencies For successful execution of the job, a candidate should possess the following: Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Strong Excel and database manipulation skills, financial and statistical analysis skill

Job Overview We are seeking a highly motivated and experienced Senior Manager in training to join our team. The ideal candidate will be well versed with International process & training and play a pivotal role in designing and delivering impactful training programs, managing stakeholder relationships, through effective learning initiative. The selected candidate must also be flexible to integrate training and supporting AOCS during IROP’s to support business continuity. Key Responsibilities Facilitation & Training • Conduct compliance checks to identify and address gaps in our documentations process to be audit compliant for both internal and external audits • Develop, deliver, and facilitate training programs, fostering continuous skill enhancement and a culture of learning. Continuously evaluate and improve training materials, delivery methods, Governance & Stakeholder Management • Collaborate with business leaders to align training initiatives with strategic objectives. Qualifications • Mandatory and key skills required for this role Experience in International Process with an International carrier Has delivered training with proven 5-8 years of experience Has been involved in creating content in his previous role Exceptional communication skills to deliver clear, engaging, and impactful training content Flexibility to work on weekend and on shifts as per training needs Desirable skills required for this role Proven ability to manage multiple stakeholders and build strong, effective relationships Strong project management skills, with a focus on quality and attention to detail What We Offer • Comprehensive Benefits: Supporting your professional and personal well-being. • Growth Opportunities: Accelerating your career in a collaborative, innovative environment. • Impactful Role: Lead L&D initiatives and make a meaningful difference in enhancing customer experience. If you are passionate about process training, stakeholder engagement, and driving employee growth, we invite you to join ifly, IndiGo and contribute to building a world-class customer experience. Note: This job description provides a summary of the role’s responsibilities and qualifications. It is not an exhaustive list of duties or expectations. 'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’

Job Title Product Owner Customer Onboarding & Provision (SaaS/PaaS) Location Bangalore, India (Hybrid) Reports To Global Director, Software Solutions Management Who we are Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. With our innovative solutions (Traffic Intelligence, Loss Prevention, and Inventory Intelligence) we bring together diverse data and insights to drive customer experience improvements and enable retailers to build streamlined shopping. Want to learn more about Sensormatic SolutionsFind us here https//www. sensormatic. com/who-we-are Role Summary As Product Owner for the Onboarding & Provision Customer Experience , part of Sensormatic s Global Solutions Management team, you will be responsible for defining and delivering a seamless, efficient, and intuitive onboarding and provisioning experience for customers and users. You will work closely with cross-functional teams to translate customer needs and business goals into a clear product vision, prioritized backlog, and actionable user stories. You will work on a range of complex and fun problems and will be responsible for delivering a best-in-class Onboarding & Provision Customer Experience offering for our SaaS/PaaS offerings! This is a meaningful role working alongside Senior Leaders in Product, Engineering (HW, SW, QA), Marketing, and Sales as well as regular interactions with the Executive Leadership team and customer-facing teams. How you will do it Own the Onboarding & Provision Value Stream Define and manage the product vision, roadmap, and backlog for the onboarding and provisioning experience, ensuring alignment with business objectives and user needs, and supporting rapid deployment and scalability across retail environments. Backlog Management Create, prioritize, and refine user stories and acceptance criteria in collaboration with stakeholders and development teams. Customer and User-Centric Design Collaborate with UX/UI teams to deliver frictionless onboarding and provisioning workflows for retail users, store managers, and IT administrators by leveraging feedback, analytics, and usability testing. Agile Execution Act as the primary liaison between business and technical teams in SAFe Agile framework, participating in PI Planning, Backlog Grooming, Sprint Reviews, and retrospectives. Performance Monitoring Define and track key metrics (e. g. , provisioning time, success rate, user satisfaction) to measure value delivery and identify areas for improvement. Continuous Improvement Drive iterative enhancements based on feedback, data, and evolving business needs. Cross-Functional Collaboration Work closely with engineering, RFID hardware teams, customer success, and retail operations to ensure seamless integration between software and physical infrastructure. Data-Driven Decision Making Use analytics and customer feedback to prioritize features that improve provisioning speed, accuracy, and user satisfaction. Scalability & Automation Drive initiatives to automate provisioning tasks (e. g. , bulk device registration, store template replication) to support enterprise-scale rollouts. Compliance & Security Ensure onboarding and provisioning processes align with data privacy, security, and compliance standards relevant to retail operations. What we look for BS/BA degree in Computer Science, Computer Engineering or related technical discipline required. MBA or Master is a plus. 7+ years of experience as a Product Owner or Product Manager in a SaaS or PaaS environment. Experience of Agile methodologies, preferably SAFe. Experience with customer onboarding and provisioning workflows, identity and access management, or onboarding processes. Proven ability to translate complex technical workflows into simple, user-friendly experiences. Problem solving identifying and developing solutions based on existing processes or systems. Detail-oriented and self-driven, with strong group facilitation and interpersonal skills. Excellent communication and stakeholder management skills. Ability to translate complex requirements into clear, actionable stories Familiarity with tools like Jira Align, Jira, Confluence, Figma, and product analytics platforms. A creative, customer-focused, self-driven individual committed to identifying opportunities and driving ongoing customer success through revenue growth and increase efficiencies. Ability to work in a fast-paced, open and collaborative environment as well as work independently and to manage own self-development and learning, as well as mentoring others within the team. Relevant qualifications Experience in retail technology, supply chain, or inventory management systems. Experience with RFID technology or IoT provisioning. Background in UX, systems integration, enterprise onboarding and provisioning, or device provisioning. Certifications such as SAFe POPM, CSPO, or PMI-ACP. Join us in shaping the future of retail technology by delivering seamless onboarding and provisioning experiences that scale globally.

. Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Oversees the documentation of all development activity. Trains non-technical personnel. Assists with tracking performance metrics. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Job Description Core Responsibilities Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. Designs new software and web applications, supports applications under development and customizes current applications. Develops software update process for existing applications. Assists in the roll-out of software releases. Trains junior Software Development Engineers on internally developed software applications. Oversees the researching, writing and editing of documentation and technical requirements, including evaluation plans, test results, technical manuals and formal recommendations and reports. Keeps current with technological developments within the industry. Monitors and evaluates competitive applications and products. Reviews literature, patents and current practices relevant to the solution of assigned projects. Provides technical leadership throughout the design process and guidance with regards to practices, procedures and techniques. Serves as a guide and mentor for junior level Software Development Engineers. Assists in tracking and evaluating performance metrics. Ensures team delivers software on time, to specification and within budget. Works with Quality Assurance team to determine if applications fit specification and technical requirements. Displays expertise in knowledge of engineering methodologies, concepts and skills and their application in the area of specified engineering specialty. Displays expertise in process design and redesign skills. Presents and defends architectural, design and technical choices to internal audiences. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 7-10 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Responsibilities & Key Deliverables Role Responsibilities -Drive Key Business Projects (as per requirements) -Business Analytics, Support for Management Information reports of various functions. -Preparation of policy document at function head and deployment of the same at field leadership level -TMW & other audits, documentation, presentation & compliance -Maintain a robust reporting mechanism and system for various business reports -Plan, prepare, track and monitor Business policies / metrics -Drive insight to create customer delight -Collect and analyze customer feedback data, with a specific focus on increasing customer experience. -Develop and implement customer service policies and procedures to enhance the overall customer experience. -Monitor team performance, provide coaching and feedback, and conduct regular performance evaluations. -Collaborate with other departments to address customer needs, improve processes, and drive customer satisfaction. -Analyze customer service metrics and trends to identify areas for improvement and implement strategies to enhance service quality -Conduct training sessions for customer service staff to enhance their skills, product knowledge, and service delivery. -Stay updated on industry trends, best practices, and customer service technologies to drive innovation and continuous improvement. -Prepare regular reports on CC team performance, customer feedback, and service levels for management review. -Foster a positive and collaborative culture that promotes excellence in customer service delivery. The primary focus will be on: 1. Customer-Centric Operations: Develop and implement strategies that prioritize the needs of our customers, ensuring that every touchpoint reflects our dedication to quality care and support. 2. Process Improvement: Analyze existing operational workflows to identify areas for enhancement. Leverage data-driven insights to streamline processes, reduce costs, and improve service delivery efficiency. 3. Cross-Functional Collaboration: Work closely with internal teams Operations, Finance, Logistics, and Marketing as well as external partners, including sales teams and service providers. Foster strong communication and collaboration to align goals and optimize the customer journey. 4. Sales & Service Excellence: Drive initiatives that elevate the sales & service experience for our customers. This includes refining the sales experiance, enhancing service and warranty support, and introducing innovative service ideas that empower our sales & service teams and resonate with our end customers. 5. Continuous Improvement Mindset: Cultivate a culture of continuous improvement by encouraging feedback, measuring performance, and implementing best practices. Stay abreast of industry trends and best-in-class service models to ensure we remain competitive and customer-focused. Preferred Industries Automotive Industry Education Qualification Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Production General Experience 10+ years of experience in Auto Industry

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Provides accurate, complete and effective turnover to Event Management. Managing Sales Activities Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new business to achieve personal and location revenue goals. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc and knows how to sell against them. Closes the best opportunities for the location based on market conditions and location needs. Gains understanding of the location s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Providing Exceptional Customer Service Supports the company s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Executes and supports the company s customer service standards. Provides excellent customer service consistent with the daily service basics of the company. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

RL - Mortgages Sales Manager - Prime Mortgages- Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India. About the Role This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business. It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance. Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- Prime Mortgages Reporting (Business) M/SM/AVP Location Pan India Reporting (Matrix) Key Responsibilities Business Goals and Profitability Meet assigned disbursement targets by sourcing home loan business through designated branches. Ensure daily follow-up and engagement with branch staff to generate quality leads. Create and convert the prospects for cross selling opportunities. Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing. Conduct regular visits and huddles with branch staff to improve lead conversion. Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines. Adhere to internal and regulatory compliance requirements. Customer Experience Engage with customers referred by branches to ensure prompt service and resolution. Facilitate smooth onboarding and address queries during the application process. Digital Adoption and Innovation Ensure use of Siddhi, MLP, Omega, and SFDC tools for lead tracking and conversion. Qualifications: Graduation/post-graduation from a recognized institute 2+ sales experience (secured products preferred) with at least 0-2 years in HL and LAP Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills About Axis Incorporated in 1994, Axis Bank is one of India s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

Sales Manager Education Loan CONSUMER LOANS, RETAIL LENDING About the Business Group The Consumer Loan department is a part of Retail Lending business of the bank and offers Personal loans and Education Loans to all categories of customers Pan India. About the Role Sales Managers (SM) are a part of the Banks sales force whose primary responsibility is to get customers for the bank and explore new business opportunities. SMs manage a team of executives responsible for selling loan products to the customers based on their needs. They will ensure mapping of market and customers according to their need and handle queries to ensure customer satisfaction. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance. Details of the Role Department Retail Lending Grade DM/M Sub-Department RL- Consumer Loans Reporting (Business) SM/AVP Location Mumbai Reporting (Matrix) Key Responsibilities Business Goals & Profitability Responsible for driving the P&L of Education Loans Prepare the sales budget and execute strategies that enable achieving the target Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the sales target along with the growth and profitability of the portfolio Audit, Compliance, and Risk Management Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure. Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits. Sales and Channel Development Develop and enhance new and existing channels of sales, such as Connectors, AVC, and Branch. Ensure Siddhi adoption and usage. Ensure digital adoption (MLP) and scale up applications through digital journeys Responsible for Cross sell and Vas products penetration. Responsible of Resource activation. Responsible for Productivity of RO. Responsible for setting up right distribution span across areas and segments. Customer Experience Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice. Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction. Responsible for FTR for his territory. Collaboration and People Priorities Collaborate with cross-functional partners to drive business results Control regrettable attrition across all grades to maintain a strong and motivated team Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments Role Requirements: Qualification Graduation/post-graduation from a recognized institute 4+ sales experience (unsecured loans preferred) Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills

RL - Mortgages Sales Manager - Prime Mortgages- Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Home Loans and Loan against Property to all categories of customers Pan India. About the Role This is a leadership role responsible for achieving business goals, optimizing profitability, overseeing compliance, and driving transformation within HL and LAP business. It involves strategic planning and execution to maximize revenue, enhance portfolio growth, and ensure risk compliance. Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- Prime Mortgages Reporting (Business) M/SM/AVP Location Pan India Reporting (Matrix) Key Responsibilities Business Goals and Profitability Meet assigned disbursement targets by sourcing home loan business through designated branches. Ensure daily follow-up and engagement with branch staff to generate quality leads. Create and convert the prospects for cross selling opportunities. Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing. Conduct regular visits and huddles with branch staff to improve lead conversion. Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines. Adhere to internal and regulatory compliance requirements. Customer Experience Engage with customers referred by branches to ensure prompt service and resolution. Facilitate smooth onboarding and address queries during the application process. Digital Adoption and Innovation Ensure use of Siddhi, MLP, Omega, and SFDC tools for lead tracking and conversion. Qualifications: Graduation/post-graduation from a recognized institute 2+ sales experience (secured products preferred) with at least 0-2 years in HL and LAP Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills About Axis Incorporated in 1994, Axis Bank is one of India s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool. The Bank has a young & engaged workforce with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

RL - Mortgages Sales Manager ASHA Home Loan Branch About the Business Group The Mortgages department is a part of the Retail Lending business of the bank and offers Asha Home Loans to all segments including affordable segment of customers Pan India. About the Role This role is responsible for achieving business goals within laid down compliance norms through adoption of transformation within Asha Home Loan business. Details of the Role Department Retail Lending Grade AM/DM/M Sub-Department Retail Lending- ASHA Home Loan - Branch Reporting (Business) M/SM/AVP Location Pan India Reporting (Matrix) Key Responsibilities Business Goals and Profitability Meet assigned disbursement targets by sourcing Asha home loan business through designated branches. Ensure daily follow-up and engagement with branch staff to generate quality leads. Create and convert the prospects for cross selling opportunities. Sales and Channel Development Support branch teams with product knowledge, sales pitches, and application processing. Conduct regular visits and huddles with branch staff to improve lead conversion. Compliance and Risk Management Ensure accurate documentation and eligibility checks as per process guidelines. Adhere to internal and regulatory compliance requirements. Customer Experience Engage with customers referred by branches to ensure prompt service and resolution. Facilitate smooth onboarding and address queries during the application process. Digital Adoption and Innovation Ensure use of Siddhi, MLP, Omega, and SFDC tools for lead tracking and conversion. Qualifications: Graduation/post-graduation from a recognized institute 2+ sales experience (secured products preferred) with at least 0-2 years in Home Loan and LAP (preferably affordable housing loans). Role Proficiencies Strong sales orientation Proficiency in managing complex client relationships, diverse stakeholders Capability to handle pressure and meet deadlines Skill in managing large, geographically spread team; coaching and mentoring team members Competence in managing within a dynamic, priority-setting environment Strong risk and compliance mindset Adept at communication and interpersonal skills