5242 Customer Experience Jobs - Page 10

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. Get to know us even more :) Website: https://www.orangehealth.in/ LinkedIn: https: / / www.linkedin.com / company / orange-health / mycompany / Instagram: https: / / www.instagram.com / orangehealth.in / Twitter: https: / / twitter.com / OrangeHealth_ Glassdoor: https://rb.gy/k1gkoz So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

About the company Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Our Founders: The founders Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. Our vision is supported by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors. Diagnostics is something that is going to meaningfully touch your family every day. Join us to make Diagnostics 10x more convenient, 10x more accurate - 10x better. Our Presence: We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :) How will you make an impact? As a Dispatch Officer specializing in chat logistics and reverse logistics, you will play a critical role in ensuring the efficient handling of queries and managing the flow of samples from collection points to our laboratories. This position requires proficiency in chat support and voice processes, with a focus on providing exceptional service to eMedics and phlebotomists nationwide. We welcome applications from freshers as well as individuals with semi-voice experience who are fluent in English and Hindi. Why you might be excited about us We are on a mission to build the fastest diagnostic lab in India. We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9. Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too. We care for your career & growth and hence we will help you to shape a career you are excited about. We work hard and we party harder. Our People NPS is >90% and Glassdoor rating is 4.9. Competitive Pay What will you get to do? Provide prompt and courteous chat support to eMedics, phlebotomists, and other stakeholders across the country, addressing inquiries related to sample collection, logistics, and test results. Handle voice support calls as needed, assisting customers with queries and providing accurate information in a professional manner. Coordinate the dispatch of sample collection kits, supplies, and other materials to designated collection points and healthcare facilities nationwide. Monitor and track sample shipments using logistics management software, ensuring timely pickup, transit, and delivery to the laboratory. Collaborate with logistics partners and couriers to optimize delivery routes, reduce transit times, and minimize disruptions to sample processing. Document and escalate any logistics-related issues or discrepancies to the appropriate department for resolution, maintaining accurate records of communication and actions taken. Adhere to company policies, procedures, and regulatory requirements governing sample handling, transportation, and privacy. Assist in training new team members and providing ongoing support and guidance to ensure excellence in customer service and logistics operations. Skills we are looking for Any Undergraduate Degree who is a fresher or minimum 1 year experience Excellent communication skills in English and Hindi, both written and verbal, with the ability to effectively interact with customers and colleagues. Strong customer service orientation, with a passion for helping others and resolving issues in a timely and efficient manner. Familiarity with chat support platforms, CRM systems, and logistics management software preferred. Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment. Attention to detail and accuracy in data entry, documentation, and record-keeping. Willingness to work flexible hours, including weekends and holidays, as needed. Get to know us even more :) Website: https://www.orangehealth.in/ LinkedIn: https: / / www.linkedin.com / company / orange-health / mycompany / Instagram: https: / / www.instagram.com / orangehealth.in / Twitter: https: / / twitter.com / OrangeHealth_ Glassdoor: https://rb.gy/k1gkoz So if you think you have that extra"orange"nary quality in you, we cant wait to welcome you onboard :)

Design Cafe is hiring a Sales Manager for Andheri West Center. Address : Ground Floor, Vicino Mall, Shop no 18, 18A, Off New Link Rd, Oshiwara, Andheri West, Mumbai, Maharashtra 400102 Minimum Experien ce - 3 to 5 years in inside sales or similar Role - Individual Contributor (NO TEAM HANDLING Industry Preferen ce - If you are from Interior Design Firms, Real Estate, Ed tech, Retail, Automotive Roles & Responsibilities: Make outgoing calls to potential customers to schedule high quality leads for sales. Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Build pipeline and build strong relationships with prospects Own the experience we give every prospective customer from the first time they interact with us Responsible for achieving sales targets by working with a talented group of interiors designers Seize opportunities to upsell services when they arise. Follow up with potential customers in a timely manner if necessary. Manage a large number of outbound calls in a timely manner. Document all call information in the CRM according to standard operating procedures. Meet personal qualitative and quantitative targets. Develop and execute strategies to drive business in new and existing markets To own the Sales funnel & drive Sales Closure Drive sales initiatives to achieve revenue targets. Customer experience & relationship management Resolving Customer queries. Generating Sales Reports. Qualifications A graduate in any stream (10+2+3 regular education) Minimum Experience - 3 plus years in inside sales or similar Excellent written and verbal communication skills Strong listening and presentation skills If you are from Interior Design Firms,Real Estate, Ed tech,Retail, Automotive Interested ,Drop in your profile at - rajshree.dayal@designcafe.com

Assistant Relationship Manager -Maintains a loan and credit card portfolio that includes gathering relevant financial data and maintaining customer relationships. Responsible for New Business Development activities, dealing with large...

As a Site Merchandiser at Vaibhav Global Limited (VGL), a leading electronic retailer of jewelry and lifestyle products, your role will be crucial in managing the online product presentation and maximizing sales through effective merchandising strategies. VGL reported a turnover of ~$365 million in FY 2023-24 and employs 4,000+ people globally, with a significant workforce based in Jaipur, India. VGL has a multi-channel presence, reaching a broad audience through its TV, e-commerce, and digital retail platforms such as Shop LC (USA), TJC UK, Shop LC Germany, Ideal World (UK), and Mindful Souls. The company is committed to social impact and ESG initiatives, including programs like Your Purchase Feeds, Employee Volunteering, and a strong Sustainability Commitment, which have earned VGL recognition and awards. In a culture that values talent and meritocracy, VGL encourages a decentralized and empowered work environment fostering innovation and ownership. The company has been certified as a Great Place to Work and prioritizes high-performance teams. As a Site Merchandiser, your key responsibilities will include planning, organizing, and executing online merchandising strategies to enhance product visibility and sales. You will collaborate with cross-functional teams to create promotional banners, campaigns, and seasonal displays, analyze site traffic and sales data, optimize product placement and categorization, and work on product discoverability through keyword optimization. To qualify for this role, you should have a Bachelor's degree in Marketing, Business, E-commerce, or a related field, with a minimum of 3 years of proven experience in e-commerce or retail merchandising. Strong understanding of online shopping behavior, proficiency in data analysis tools, and MS Excel, along with excellent attention to detail, organizational skills, and a creative mindset focused on customer experience and conversion optimization are essential. Preferred skills include familiarity with Google Analytics, experience with Ecommerce management systems and ERP tools, and the ability to work both independently and collaboratively as part of a team. Computer skills and familiarity with e-commerce platforms are also advantageous for this position. In summary, as a Site Merchandiser at VGL, you will play a vital role in shaping the online product presentation and optimizing sales through strategic merchandising efforts in a dynamic and innovative work environment.,

As the Product Manager for card issuing, you will lead a team responsible for managing product development and roadmap for card products utilized by hundreds of thousands of businesses globally. Your role will involve defining, prioritizing, and executing the product roadmap while considering innovation, customer needs, regulatory requirements, and business growth. Leveraging customer feedback, market research, and competitive analysis, you will enhance product offerings to improve user experience. Collaboration with cross-functional teams including engineering, design, risk, compliance, operations, and marketing is essential to ensure seamless product delivery. You will work closely with marketing and sales teams to develop effective go-to-market strategies for new card products. Financial and performance management will be a key responsibility where you will define KPIs, monitor performance metrics, and drive continuous improvements to optimize product success and profitability. In addition, you will be involved in partnership development by building and maintaining relationships with issuers, networks, partners, and other stakeholders in the card ecosystem. Your role will also require making data-driven, high-impact decisions aligned with business and product strategy. To be successful in this role, you should possess an engineering degree with an MBA preferred. Proven technical acumen in integrating with processors, card networks, and third-party APIs is required to ensure seamless functionality across financial services infrastructure. Strong industry knowledge of card lifecycle, underwriting, risk management, rewards programs, and interchange economics is essential. Analytical and problem-solving skills, along with proficiency in product-led growth principles and strategies, are highly desirable. Excellent verbal and written communication skills are necessary to convey complex concepts clearly. You should have at least 3+ years of managerial experience, including working with global teams and senior leadership. By acting as a partner to customers, continuously improving, being accountable, and supporting team growth, you will contribute to a business, community, and mission that values excellence and collaboration. If you resonate with these values, we encourage you to apply now.,

As a Business Manager - Sales at Livspace, Asia's largest omnichannel home interiors and renovation platform, you will play a crucial role in driving sales and managing the sales funnel effectively. Your responsibilities will include owning the sales funnel, achieving sales targets on projects monthly through a team of 6 to 10 designers, and ensuring a higher conversion rate output. Your primary goal will be to target and achieve 12 to 15 projects per month by securing new project bookings and effectively managing the sales funnel to enhance the conversion rate. You will also be responsible for maintaining a high level of customer experience and managing relationships with clients. Part of your role will involve training designers to improve their sales skills and help them achieve their targets. Your expertise will be crucial in guiding the team towards success and ensuring the growth of the business. To excel in this position, you should possess a Bachelor's qualification, preferably in B-Arch, or any other relevant industry exposure. Additionally, you should have a minimum of 5 years of work experience in B2C Business Development and Growth, along with at least 12 months of managerial experience leading a team. If you are passionate about driving sales, achieving targets, and delivering exceptional customer experiences in the home interiors and renovation industry, Livspace offers an exciting opportunity for you to grow and succeed in a dynamic and fast-paced environment. For more information about Livspace and its innovative approach to home interiors and renovation, please visit their official website at "https://www.livspace.com/".,

As a Sales Representative for International Markets (B2C Role) at Connect6 Group in Bengaluru, India, you will play a crucial role in driving sales in the US and UK markets. Your primary focus will be on engaging with potential clients, executing B2C sales strategies to enhance product awareness, and exceeding sales targets in a competitive environment. Your responsibilities will include establishing rapport with clients in the US and UK regions, implementing effective sales strategies to boost direct-to-customer sales, consistently achieving individual and team targets, ensuring top-notch customer satisfaction, and collaborating with internal teams to optimize sales approaches and capitalize on opportunities. To excel in this role, you must possess excellent English communication skills, a background in sales (especially with US or UK clients), a proclivity for meeting targets in a performance-oriented setting, and a proactive attitude towards generating and converting leads. In terms of compensation, you can expect a base salary of 50,000 per month with an earning potential of up to 1,00,000 per month, inclusive of commissions. Additionally, there is an attractive incentive structure tied to your performance. Your work schedule will entail working on weekdays (Monday to Friday) from 8:30 PM to 6:30 AM EST and on weekends (Saturday and Sunday) during the same hours. The position requires you to work 5 days a week on a rotational basis to accommodate the demanding nature of the role.,

Join our team where you'll lead and inspire teams to excel in processing document transactions and remittances and where you'll utilize your expertise in operations management to optimize productivity, quality, and customer experience while fostering a collaborative and inclusive environment. As a Transactions Manager I within JPMorganChase, you will be at the forefront of managing dynamic teams that process daily document transactions and extract checks and remittances. Your role is pivotal in leveraging your extensive knowledge of transaction and operations management to ensure the seamless integration of cutting-edge technology services for capturing client information. You will excel in delegating tasks, managing conflicts, and enhancing the customer experience, all while fostering a culture of innovation and strategic thinking within your team. In this role, you will take charge of remittance processing operations, setting ambitious daily production goals and crafting action plans to boost productivity and quality. Your ability to build strong relationships with other operations departments will be key in researching and resolving inquiries. Additionally, you will lead or participate in projects that aim to enhance operations and elevate the customer experience, driving impactful change across the organization. Job responsibilities include: - Leading teams in processing document transactions and extracting checks and remittances, while optimizing strategic priorities to enhance productivity, quality, and customer experience. - Overseeing remittance processing by setting production goals, delegating tasks, evaluating performance, and implementing action plans to ensure high productivity and quality. - Managing shift operations, resolving production or quality issues, and escalating process delays to management and stakeholders as needed. - Utilizing strategic thinking and sound judgment in decision-making, fostering a collaborative and engaged team environment through effective leadership and communication. - Analyzing data to identify and resolve procedural issues, supporting junior team members, and building strong relationships with other departments to address inquiries. - Driving innovation by leveraging skills in market products and artificial intelligence to optimize transaction processes and support new technology implementation. - Participating in projects aimed at enhancing operations and customer experience, while coaching and mentoring team members to develop leadership and operational talent. - Communicating effectively with the team, providing strategic communications and simplifying complex information, ensuring compliance with guidelines, policies, and procedures. Required qualifications, capabilities, and skills: - Minimum two years of operations leadership or management experience in remittance processing or equivalent expertise. - Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives. - Ability to understand, navigate, and manage end-to-end operational processes, including identifying, resolving, or escalating breaks or issues. - Demonstrated proficiency in using automation technologies to optimize transaction processing and implement automation initiatives. - Experience in applying data and technical acumen to interpret models and diagram as well as to make data-informed decisions or recommendations to optimize transaction management. - Proven track record in enhancing customer experience, understanding how customers interact and perceive a brand or business throughout the entire customer journey. Work Schedule and Shift Differential must be input as applicable. This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.,

You will be responsible for leading tele collections for the housing portfolio with a focus on improving early bucket collections. Additionally, you will manage pre-delinquency campaigns through external vendors and implement strategies and processes based on customer feedback received through various campaigns. You will also take charge of strategic initiatives such as OD/LPC collections through the tele collections team. Your role will involve managing partners and implementing automated tools to ensure a seamless customer experience. The ideal candidate should have a minimum of 4-7 years of experience in collections. A graduate degree is required, and a Masters or Postgraduate qualification is preferred.,

As a valued member of our team, you will be expected to demonstrate out-of-the-box thinking and take new initiatives to expand our business. Your creativity and proactive approach will play a key role in driving growth and innovation. A strong emphasis on control and compliance is essential for this role. You should be process-driven and committed to ensuring that all operations are conducted in line with regulations and best practices. Your meticulous attention to detail will help us maintain high standards of quality and integrity. Collaboration is key in our organization, and you will work closely with teams across credit, operations, technology, and customer service functions. By fostering strong relationships and effective communication, you will contribute to delivering a superior customer experience. Your ability to collaborate and coordinate with diverse teams will be crucial in achieving our shared goals.,

At Atlys, our mission is to enable every person on earth to travel freely. We believe in creating a more open world by making travel efficient. A major pain point for travelers is the visa process, and we are dedicated to automating this process. We are looking for talented individuals who are passionate about shaping the future of travel with us. As a Customer Experience Intern at Atlys, you will play a crucial role in guiding prospective customers through the visa application process. Your primary responsibility will be to address customer inquiries, provide clear information, and ensure that users are confident in proceeding with their applications. By engaging with customers, clarifying requirements, and identifying potential obstacles, you will contribute to improving our overall customer experience. Key Responsibilities: - Respond to customer queries promptly and provide informative answers. - Educate customers on visa requirements, processing times, and Atlys features. - Identify and communicate common issues to relevant teams for improvement. - Maintain detailed interaction logs and update FAQs as needed. - Collaborate with senior managers to enhance customer engagement strategies. - Track and report key metrics to measure performance and customer satisfaction. Ideal Candidate Profile: - Currently in the third year of college or a recent graduate. - Proficient in written and spoken English; knowledge of additional languages is a plus. - Quick learner with the ability to explain visa regulations in simple terms. - Patient, solution-oriented, and empathetic in customer interactions. - Detail-oriented and organized with strong follow-up skills. - Located in Delhi or able to commute to our Delhi office daily. - Available to start immediately for a 36-month internship. What We Offer: - Monthly stipend and internship completion certificate. - Hands-on experience in customer success and growth within a fast-paced startup environment. - Exposure to visa operations, product development feedback, and data-driven optimization. - Mentorship from experienced professionals in customer experience and operations. - The opportunity to contribute to a mission that enables people to explore the world more freely.,

As an Operational Strategy & Execution professional, your primary responsibility will be to design and implement scalable operational strategies that align with business goals and customer experience standards across all caf locations. You will drive key performance metrics such as productivity, efficiency, cost control, and service quality by utilizing data-driven insights for continuous improvement. Developing, standardizing, and enforcing Standard Operating Procedures (SOPs) will be crucial to ensure consistency in food preparation, service, hygiene, and store operations. It will also be your responsibility to ensure compliance and accountability through regular training, audits, and performance reviews at both store and regional levels. Collaboration with cross-functional teams, including HR, Supply Chain, Projects, and Marketing, will be essential to align operations with new launches, campaigns, and process improvements. Leveraging technology platforms such as POS, inventory, and workforce tools will also play a key role in optimizing operational visibility and efficiency. In terms of P&L and Financial Oversight, you will be expected to own and manage the P&L for all assigned caf locations, ensuring profitability and sustainable revenue growth. Optimizing operational budgets, controlling labor, raw material, and overhead costs while maintaining quality standards will be a critical aspect of your role. Conducting regular financial performance reviews to identify cost-saving opportunities and improve unit-level economics will also be part of your responsibilities. Coordination with the Finance team to ensure timely reporting, forecasting, and adherence to fiscal targets will be necessary. People Management & Team Development will be a significant part of your role, where you will lead, coach, and develop multi-level teams, including Regional Managers, Store Managers, and front-line staff. Building a performance-driven culture focused on accountability, service excellence, and team engagement will be pivotal. Implementing structured training programs to ensure role readiness, upskilling, and career development, as well as managing workforce planning, including hiring, rostering, productivity tracking, and attrition control, will be key responsibilities. You will also oversee the end-to-end execution of new caf openings, including site assessment, staffing, vendor coordination, and launch readiness. Collaboration with Projects, HR, and Marketing teams to ensure smooth rollouts and post-launch stabilization while maintaining brand and operational consistency across legacy and newly launched stores will be essential. Additionally, ensuring best-in-class customer experience through consistent service, ambiance, and product quality will be crucial. Monitoring customer feedback, NPS, and mystery audits to identify and resolve service gaps, implementing and enforcing health, safety, and hygiene standards in compliance with legal and brand requirements, and creating a culture of customer-first thinking across all levels of staff will also be part of your responsibilities. In terms of Supply Chain & Vendor Management, you will coordinate with the supply chain team for inventory planning, procurement, and timely replenishments. Managing vendor relationships to ensure product quality, cost efficiency, and on-time deliveries, tracking and optimizing inventory levels to reduce waste and improve margin performance, and resolving supply-related issues with minimal impact on store operations will be key aspects of your role. To qualify for this position, you should have a Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field, along with 10-15 years of progressive experience in Caf/QSR/F&B retail operations with multi-unit leadership. Strong knowledge of P&L management, SOP design, inventory, and vendor control, experience in scaling operations, preferably in a high-growth or startup environment, excellent leadership, problem-solving, and interpersonal skills, as well as proficiency with POS systems, Excel, and operational analytics tools are required. This position offers a salary ranging from 35 to 50 LPA and is located in Mumbai - Worli. For further details or to apply for this position, please contact HR-Chitra Aher at Chitra@oasishrconsultant.com or 9082493557.,

As a member of the Finance Team at our global energy business, you will be involved in various aspects of the energy system with the aim of providing light, heat, and mobility to millions of people daily. Together, we are committed to resolving significant challenges and contributing to a low-carbon future for the world. By joining our team, you will have the opportunity to participate in our ambitious goal of becoming a net zero company by 2050 or sooner. Your role as a Finance professional will involve the following key responsibilities: - Gathering and analyzing financial and credit data from internal sources to identify trends and insights. - Creating and maintaining detailed reports on credit performance, including aging reports, DSO, and bad debt analysis. - Developing monthly, quarterly, and yearly reports as needed. - Building dashboards to enhance visibility into credit metrics and performance indicators. - Collaborating with various teams such as Credit Management, Finance, Sales, and other departments to understand data requirements and offer relevant insights. - Tracking and reporting key performance indicators related to credit management, such as collection efficiency and credit exposure. - Handling audit queries concerning credit management by providing necessary documentation and explanations to auditors. - Supporting operations by liaising with Sales, Legal, Credit Collection teams, and Cash collection companies. - Driving Continuous Improvement and Standardization across all Customer Credit and Cash Collection processes. - Ensuring accurate completion of Monthly and Quarterly reporting activities within specified deadlines. - Conducting regular analysis of overdue trends, identifying root causes, and proposing risk mitigations and overdue improvements. - Leading ad hoc audit queries and actively participating in transformation, Continuous Improvement initiatives, and project management activities. - Ensuring compliance with BP, legal, and regulatory requirements. Key Challenges you may encounter in this role include: - Managing complex situations while balancing customer and business needs effectively. - Adapting to evolving requirements and work priorities. - Handling conflicting work issues and deadlines to meet deliverables promptly. - Demonstrating strong analytical and numerical skills with financial acumen. - Working efficiently in a fast-paced environment. - Utilizing JDE/SAP and MS Office applications effectively. This position may require working on some Public Holidays/Saturdays. Travel requirements are expected to be negligible, and relocation assistance within the country is available for this role. The position offers a hybrid of office and remote working arrangements. Key Skills for success in this role include Analytical Thinking, Business process improvement, Communication, Creativity and Innovation, Curiosity, Customer experience, Decision Making, Group Problem Solving, Internal control and compliance, Resilience, Thought Leadership, and Trading knowledge. Please note that employment may be contingent upon adherence to local policies, including pre-placement screenings, medical reviews, and background checks based on your role.,

You will also be responsible for cooperating, coordinating, and communicating with other departments to ensure a good customer experience. This includes taking customer feedback after every service request or complaint and sharing feedback points with the team for service improvement. It is important to maintain a hospitality outlook and always appear presentable. As part of your responsibilities, you will be expected to take ownership of requests or complaints and ensure they are handled effectively within the Turnaround Time (TAT). Daily rounds of the premises should be conducted, and any lapses or observations should be reported to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client or management is also essential. In the event of emergency situations (as per JLL policies), you will need to respond promptly and contact the proper authorities as required. Familiarity with lost and found procedures is necessary. Nominating and attending training programs at the site or JLL office is part of the role. Addressing concerns by checking mails for priority requests daily, receiving calls and emails from clients, and ensuring closure of complaints through proper communication with stakeholders are key responsibilities. Additionally, assisting in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc., is expected. Before the end of the shift, updating the handover/takeover register for all completed or pending tasks is important. Managing and participating in events, overseeing general maintenance, and handling guests are also part of the role.,

You are a dynamic and results-driven E-commerce Manager with exceptional communication and analytical skills. Your main responsibility is to manage and optimize online sales channels, driving e-commerce growth, enhancing user experiences, and implementing data-driven strategies for improved sales performance. You will be in charge of managing end-to-end e-commerce operations, including product listings, pricing, inventory, and promotions. It is essential to ensure the smooth functioning of the website/app by promptly troubleshooting any issues that may arise. Developing and executing strategies to increase online sales, traffic, and customer engagement is a key aspect of your role. You will also plan and oversee promotional campaigns, seasonal offers, and marketing activities to drive sales growth. Monitoring and analyzing key performance metrics such as traffic, conversion rates, sales, and customer behavior are crucial. Your ability to generate actionable insights from data will help optimize campaigns and improve overall performance. Collaboration with cross-functional teams, including marketing, product, logistics, and customer support, is necessary for success. Ensuring a seamless user experience by optimizing site navigation, search, and checkout processes is vital. Addressing customer feedback and implementing improvements to enhance satisfaction and retention are also part of your responsibilities. Staying updated on industry trends, competitors, and emerging e-commerce technologies is essential. You will need to identify opportunities for innovation and growth to stay ahead in the market. Key Requirements: - Proven experience in managing e-commerce platforms or online stores. - Strong analytical skills with proficiency in tools like Google Analytics, Excel, or data visualization tools. - Excellent verbal and written communication skills. - Ability to interpret data and make data-driven decisions. - Familiarity with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar. - Experience with digital marketing tools and campaigns (SEO, SEM, PPC, email marketing). - Highly organized with a keen eye for detail. - Adaptable and proactive in a fast-paced environment. - A team player with strong leadership and problem-solving abilities. This is a full-time position with health insurance benefits. The work schedule is during the day, and a bachelor's degree is preferred. A minimum of 3 years of total work experience is required, and proficiency in English is essential. The work location is in person.,

The Client Coordination and Business Development position at SAFE PRO FIRE SERVICES PVT. LTD. in Mumbai is a full-time on-site role that focuses on tasks related to client coordination, business development, and ensuring customer satisfaction through effective communication and service delivery. As a suitable candidate for this position, you should possess strong interpersonal skills and effective communication abilities. Your primary responsibilities will include managing client relationships, addressing their queries and concerns, and fostering positive interactions to enhance customer satisfaction and overall customer experience. In addition to excellent customer service skills, you must also demonstrate strong problem-solving abilities to effectively resolve any issues that may arise during client interactions. The role requires you to work collaboratively with your team members to achieve common goals and deliver exceptional service to clients. To qualify for this role, you should have previous experience in client coordination or business development. A Bachelor's degree in Business, Marketing, or a related field is preferred to ensure a strong foundation for success in this position. If you are looking to join a dynamic team and contribute to the growth and success of SAFE PRO FIRE SERVICES PVT. LTD., this Client Coordination and Business Development role in Mumbai may be the perfect opportunity for you.,

About the Team: The Care team at PayU Payments India serves as the frontline support for our customers, ensuring seamless resolution of payment-related queries and technical issues with empathy and expertise. Our dedicated professionals work round-the-clock to deliver exceptional customer experience while maintaining the highest standards of service quality and operational excellence. About the Role: The Social Media Escalation Analyst is responsible for managing and resolving complex customer issues that have escalated through social media channels. This role involves monitoring social media platforms, analysing customer sentiment, identifying critical escalations, and providing timely resolution to protect brand reputation. The position requires a deep understanding of social media dynamics, crisis management, and customer service excellence to enhance customer satisfaction and maintain positive brand perception across digital platforms. Responsibilities: Monitor and manage social media escalations across multiple platforms (Facebook, Twitter, Instagram, LinkedIn, etc.) to identify and prioritize critical customer issues Analyze social media sentiment and engagement data to identify trends, patterns, and potential reputation risks that require immediate attention Collaborate with cross-functional teams including PR, legal, customer service, and management to develop comprehensive response strategies for complex escalations Track and report on escalation metrics including response times, resolution rates, sentiment improvements, and customer satisfaction scores Conduct root cause analysis of recurring social media issues to identify systemic problems and recommend preventive solutions Engagement with complainants and respond to customer queries & complaints via available mediums (Social media platforms, Emails, Calls) Requirements: Graduate (Bachelor’s degree), degree in communication, marketing is a + 2-4 years of proven experience in social media management, customer service, or crisis communication Demonstrated experience handling customer escalations in digital environments Experience with social media management tools and analytics platforms What we offer? A positive, get-things-done workplace A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this) An inclusive environment that ensures we listen to a diverse range of voices when making decisions. Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.

Develop and implement strategies to attract, engage, and retain visitors while ensuring their satisfaction and enjoyment. Run all visitor-facing activities with care and consistency.

BMC is looking for an innovative customer champions to join our unique and enthusiastic Technical Support Team helping businesses across the globe to run and reinvent. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: You will be managing customer expectations and competing priorities and conducting research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. You will be escalating issues and works directly with Research and Development to resolve complex support problems. You will be using professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways and exercising systematic proficiency in some specialized skills which display depth and breadth within a single BMC application OR several BMC applications/technologies. You will be troubleshooting intermediate to advanced problems and recommends appropriate actions and providing support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: You can embrace, live and breathe our BMC values every day! You have 4+ years of experience handling BMC Remedy ITSM across modules ARS/SRM/SLM/ SmartIT/Smart Reporting/CMDB/DWP/SSO customers from consultancy and support standpoint. You have in depth troubleshooting and analytical knowledge in these BMC product areas. You have bachelors degree from any stream Full Time You are comfortable with Periodic weekend work (will likely be required).

DBAT:DIGITAL PRODUCT OWNER INTERNAL USAGE No. of Vacancies Reports to Product Manager Is a Team leader? N Team Size Grade Deputy Manager, Manager, Senior Manager Business Department Digital Banking Sub - Department Location About Digital Banking and Transformation The Digital Banking and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank s own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies About the Role The Digital Product Qwner is responsible for partnering with the business teams and customer journey owners to increase digital adoption by on-ground teams and customers. The Product Owner drives the customer experience vision across the bank by translating the voice of the customer, industry trends, and the strategic imperatives Key Responsibilities Responsible for the creative execution of the future and existing consumer journeys Implement efficient UX/UI processes by conducting usability study that helps the design team collaborate actively with Journey owners and engineers Connect with relevant stakeholders across banks functions like Operations, Risk, compliance etc to design a best in class digital solution Comprehensively test the digital solution along with critical stakeholders and arrange for a signoff Create campaigns and programs to increase digital adoption by customers Partner with line of business to increase the employee engagement, knowledge, and awareness of digital channels offerings. Responsible for project execution, including experience design and stakeholder management. Qualifications Graduate / Post-Graduate Degree from a recognized institute 2+ years of experience as a digital product manager with a user-centered focus, preferably in a fast paced start-up environment that runs in an agile manner------------ Role Proficiencies For successful execution of the job, the candidate should possess: Knowledge about digital product development & life cycle management Customer-centric approach Strong communication, interpersonal and techno functional skill Ability to manage multiple tasks/projects and deadlines simultaneously Ability to work across the organization Ability to work in cross functional teams #ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Good understanding of basic accountancy. 1 3 years of experience in invoice processing in SAP. Able to process invoices with 100% accuracy and agreed timelines. Satisfactory typing speed and eye on details. Invoice Processing with 100% accuracy and agreed timelines. Should be able to handle all kind of Critical Invoices in the process. Issue Investigation and follow-up for resolution. Backup for Site contacts in the Process. Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience. B. Com. Or Finance graduates Should be decent in verbal and written communication. Working knowledge of Microsoft Tools MS Excel, Word, and PowerPoint is a must. Flexible to work in regional shifts. Flexible and adaptable to changing business needs and requirements. Must be able to work well under pressure and have a strong understanding of business process and systems. Well organized and time management skills. Ability to succeed in a team environment. Excellent attention to detail and problem-solving skills. Proficiency in SAP ERP (FI-CO) as an end-user is a must

Ways of Working - Mandate 1 - Employees will come to the office twice or thrice a week at their base location and work remotely for the remaining days. About the role: The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have Indias largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. Job Responsibilities: You will lead a team of fleet managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas. You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focus on order fulfillment, logistics, and customer experience. You will be responsible for leading and managing a huge team, their performance, expectations, and goals. Perform cost analysis and reporting as well as manage schedules, quality initiatives, and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview. Improve the systems, processes, and policies in the operations team to better support management reporting, information flow, and relevant business metrics Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment. Support the structure that motivates and rewards the desired behaviors and performance of delivery executives Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview Ensure that there are fewer delivery executive-driven cancellations in your matters like wearing Swiggy T-shirts, bags, and ID cards while on deliver Desired Candidate: Graduate with 4-5 years of experience in operations management Prior experience in process design and operations implementation (preferably in logistics/supply chain management) Strong operational, analytical, and numerical skills; Ability to use data effectively for devising operations strategy Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals Must have the ability to multi-task, manage multiple hubs, and establish priorities Good leadership skills (Experience in managing blue-collared employees is a big plus) Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills Attention to detail and ability to critically think through and resolve problems; Strong people management skills; Good in conflict management; Result oriented Individual "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law"

Ways of Working - Mandate 1 - Employees will come to the office twice or thrice a week at their base location and work remotely for the remaining days. About the role: The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have Indias largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. Job Responsibilities: You will lead a team of fleet managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas. You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focus on order fulfillment, logistics, and customer experience. You will be responsible for leading and managing a huge team, their performance, expectations, and goals. Perform cost analysis and reporting as well as manage schedules, quality initiatives, and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview. Improve the systems, processes, and policies in the operations team to better support management reporting, information flow, and relevant business metrics Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment. Support the structure that motivates and rewards the desired behaviors and performance of delivery executives Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview Ensure that there are fewer delivery executive-driven cancellations in your matters like wearing Swiggy T-shirts, bags, and ID cards while on deliver Desired Candidate: Graduate with 4-5 years of experience in operations management Prior experience in process design and operations implementation (preferably in logistics/supply chain management) Strong operational, analytical, and numerical skills; Ability to use data effectively for devising operations strategy Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals Must have the ability to multi-task, manage multiple hubs, and establish priorities Good leadership skills (Experience in managing blue-collared employees is a big plus) Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills Attention to detail and ability to critically think through and resolve problems; Strong people management skills; Good in conflict management; Result oriented Individual "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law"