Customer Experience Intern

Job Description

Atlys' mission is to enable every person on earth to travel freely. At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post. A seamless visa experience begins long before someone clicks “apply” - and that’s where this role becomes critical. As a Customer Experience Intern , you will be the first touchpoint for prospective customers from the UAE market . You will play a pivotal role in shaping the user journey by addressing key questions, removing doubt, and ensuring clarity at the most crucial decision-making stage. Every response you deliver has the power to build trust and directly influence conversion. The Job Actively call and engage with potential users based in the UAE , particularly those interested in high-value routes like the USA, to answer visa-related queries and provide timely application support. Respond to incoming queries from prospective users via WhatsApp, Instagram, and other platforms. Clarify visa requirements, document guidelines, and timelines in a clear, simple manner. Track frequently asked questions and share insights with the product and operations teams. Help refine how we communicate by suggesting updates to FAQs and response templates. Monitor and report key experience metrics such as response time. The ideal candidate Currently in the third year of college or a recent graduate Excellent written and spoken English; additional language skills are a plus. Comfortable learning visa regulations quickly and explaining them in simple terms. Patient, solution-oriented, and able to convey empathy in every interaction. Organized and diligent about follow-ups and documentation. Based in Delhi or able to commute to our Delhi office daily. Ready to join immediately for a 3–6 month internship. What You’ll Get Monthly stipend and an internship completion certificate. Hands-on experience in customer success and growth at a high-velocity startup. Exposure to visa operations, product development feedback loops, and data-driven conversion optimization. Mentorship from experienced customer-experience and operations professionals. The chance to contribute to a mission that helps people explore the world more freely.