32 Customer Escalations Jobs - Page 2

As a CRM Head, you will be responsible for leading the customer relationship management function, overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring exceptional client servicing standards. Your strategic approach will drive satisfaction, loyalty, and brand trust among our customers. You will lead, mentor, and manage the CRM team by setting performance goals, providing training, and fostering a customer-centric culture. Developing and implementing CRM strategies to enhance client satisfaction, streamlining internal processes, and handling major customer escalations with professionalism will be key aspects of your role. Ensuring timely documentation...

As a Regional Technical Manager, you will be responsible for managing and supporting service centers and technical teams to deliver high-quality repair and maintenance services. Your role involves providing advanced diagnostic support and problem-solving for complex automotive issues. You will coordinate technical training programs for technicians, ensuring that they adhere to company and industry standards. Monitoring service performance metrics such as turnaround time and first-time fix rate will be crucial, and you will be expected to implement action plans to improve key performance indicators. Handling technical escalations from customers and internal teams will be part of your responsi...

The Customer Retention Officer/ AM Customer Retention Officer will be responsible for collections, renewal collection, and persistency targets through customer calling or physical visits to customer residences with prior appointments. You will ensure the maintenance and sharing of daily customer trackers and conversion thereof, including reviews with the Manager-Collections. Your role will involve convincing customers to renew premiums and continue policies by providing retention tools like mode change, partial withdrawal, PUA surrender, and loans. Timely depositing of cheques at the nearest MLI branch/bank branch within 24 hours of collection will be part of your responsibilities. Handling ...

Attending Customer Escalations & Maintain TAT Maintaining Good Relations with Client & field Engineers Logging Calls and taking proper follow up till call Closer Mail & telephonic communication. Preparing basic Reports Graduate/Fresher can also apply Required Candidate profile Candidate Must have Good communication Skill English & Hindi Hard worker Able to work in pressure Good learner, Multi tasker Apply- 7412075465 / 7412075430 Email- hr@perto.in, tlhd001@perto.in Perks and benefits Free Transport, Canteen Facility

Team management: Leading a team of delivery executives to ensure high-quality deliveries and pickups Communication: Sharing directions, setting goals, and implementing new initiatives Conflict resolution: Preventing conflict and resolving it when it arises Team development: Identifying team strengths and weaknesses, and helping team members grow through training and learning opportunities Goal setting: Setting clear goals and ensuring the team reaches them Project management: Managing project progress, allocating resources, and developing project schedules Team motivation: Supporting team motivation and performance Customer escalations: Handling customer escalations and ensuring hub complian...

Mainly focus n ORDER CREATION, CUSTOMER FOLLOWUP, ORDER ADHERENCE ANALYSIS, MONTHLY STOCK AUDIT, LOGISTICS MGMT, INVENTORY MGMT, WAREHOUSE MGMT, INVOICING, MIS ANALYSIS, CUSTOMER ESCALATIONS, SALES FORECAST, COST REVISION, CUSTOMER VISITS etc Required Candidate profile Any UG/MBA/BE/DIP 3+yrs exp with Tier1 Auto Unit handling CUSTOMER SERVICE, OEM SALES SUPPORT, CUSTOMER ORDER CREATION, MARKET ANALYSIS etc Strong IT & Communication skills Work @ Oragadam Perks and benefits Excellent Perks. Call Rajeswari@ 96770 76683 now

Job Description of Customer Escalation, Billing & Complaint Resolution Expert :- About the Role :- Were on the hunt for a Customer Escalation, Billing & Complaint Resolution Expert — a true resolution champion who can turn friction into satisfaction. If you have a strong background in handling complex customer queries, billing issues, and complaints in a fast-paced international BPO or US work environment, we’re ready to welcome you to the frontlines of our customer experience team. What You’ll Do :- Take ownership of high-level customer escalations, especially involving billing disputes, unresolved complaints, and service issues. Act as the final point of contact for irate or dissatisfied c...