Customer escalation support

Job Title: ORM Executive (Email & Chat Support) Location: Andheri east Type: Full-time Joining: Immediate Joiners Preferred Role Overview Looking for an experienced ORM Executive to handle customer support via email & chat — with a focus on technical issue resolution in the ISP/Telecom domain . Key Responsibilities Handle email and chat-based customer support Diagnose & troubleshoot technical issues (ISP, Telecom, etc.) Provide clear, step-by-step solutions to customers Maintain accurate records of customer interactions Collaborate with internal teams for complex issues Ensure quick and quality responses (meeting SLAs) Offer multilingual support (if applicable) Requirements Min. 2 years' experience in email/chat customer support Strong in technical troubleshooting Excellent written English communication High attention to detail & professionalism Bonus: Proficiency in Italian, French, German, Japanese, or Spanish Job Type: Full-time Pay: From ₹25,000.00 per year Shift: Day shift Work Days: Monday to Friday Work Location: In person