Customer Engagement Manager Referral Sales

As a Welcome Call Executive, your role involves making welcome calls to new and loyal customers. During these calls, you will need to mention the key USPs about the referral program and seek direct visit appointments to brief them about the program. Your goal is to provide a warm and friendly experience, address any initial queries or concerns, and follow up until prospective leads are converted to referrals. Key Responsibilities: - Make welcome calls to new and loyal customers, highlighting the key USPs of the referral program. - Seek direct visit appointments to provide detailed information about the referral program. - Manage customer interactions and relationships throughout the project tenure. - Ensure timely and effective communication with customers, addressing their doubts and concerns promptly. - Coordinate with internal teams (sales, marketing, CRM) to provide a seamless customer experience. - Update customer records and interactions in the system, maintaining accurate and updated information on the progress of their referrals. - Make monthly engagement calls to referrers, updating them on regional events, new project details, enquiring about prospects, and staying connected with them. Qualifications Required: - Excellent communication skills. - Strong customer service orientation. - Ability to manage multiple tasks effectively. - Good coordination skills to work with internal teams. - Proficiency in maintaining accurate records and information.,