Customer Engagement Executive / Senior Executive

Customer Engagement Executive / Senior Executive

Job Type: Full-Time
Department: Customer Engagement
Experience: Freshers & Experienced Candidates
Job Location: Chennai, Tamil Nadu – Corporate Office
Work Arrangement: Office-Based
Interview Mode: Virtual & Face-to-Face

Job Overview

We are looking for enthusiastic, motivated, and customer-focused individuals to join our Customer Engagement Team as Customer Engagement Executives / Senior Executives.

Freshers are welcome to apply. No prior work experience is mandatory. Candidates with good communication skills, a positive attitude, and a willingness to learn are encouraged to apply.

The role involves handling customer interactions, addressing queries, explaining product information, verifying customer details, and coordinating payment follow-ups.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Understand customer requirements and provide appropriate assistance.
• Explain product features, services, and procedures.
• Respond to customer queries through calls and emails.
• Collect and verify customer information.
• Coordinate payment reminders and follow-ups.
• Maintain accurate customer records and interaction details.
• Ensure a professional and positive customer experience.
• Follow company service standards and quality guidelines.
• Stay updated with product information and process changes.
• Work towards assigned performance targets.
• Coordinate with team members for smooth operations.

Required Skills

• Good verbal and written communication skills.
• Fluency in Hindi is mandatory.
• Basic English communication skills preferred.
• Good telephone and email handling skills.
• Active listening and interpersonal skills.
• Customer service orientation.
• Professional attitude and problem-solving abilities.
• Ability to multitask and maintain attention to detail.
• Teamwork and adaptability.
• Willingness to learn new products and processes.

Eligibility & Experience

• Freshers are eligible to apply.
• No previous work experience is required.
• Graduates and candidates with relevant educational qualifications are welcome.
• Experienced candidates from customer service, call centre, or customer engagement backgrounds are also eligible.
• Hospitality industry experience will be an added advantage.
• Experience in payment coordination and follow-ups will be beneficial.

Interview & Relocation Details

• Both Virtual and Face-to-Face interview options are available.
• Candidates can attend the interview online or in person.
• Candidates must be willing to relocate to Chennai, Tamil Nadu.
• The position is based at the company's corporate office in Chennai.
• Interview schedules and further details will be communicated to shortlisted candidates.

Candidate Profile

We are looking for confident, responsible, and enthusiastic individuals who enjoy interacting with people and are committed to delivering quality customer service.

Freshers and experienced candidates are equally welcome to apply.

How to Apply

Interested candidates can share their updated resumes using the contact details below.

Email: priyanshu@medhbs.com
Contact Number: 7547072426

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person