86 Customer Empathy Jobs - Page 3

Role Overview: As a CRM Manager in the Real Estate industry at Goregaon West, you will lead and mentor the CRM team to ensure seamless post-sales operations. Your responsibilities will include allocating tasks, monitoring performance, and ensuring compliance with CRM SOPs. You will review and optimize CRM processes to enhance efficiency and customer service quality. Your primary focus will be on maintaining high customer satisfaction scores by serving as an escalation point for grievances and complex cases. Proactively managing customer relationships and personally handling key clients when necessary will be crucial for ensuring trust and retention. Accuracy in preparing and dispatching dema...

As a Customer Onboarding Specialist, your role will involve providing exceptional customer onboarding experience for new customers and guiding them through our business offerings to ensure their success. Your key responsibilities will include: - Facilitating a smooth onboarding process for customers - Coordinating resources across multiple teams - Proactively communicating with clients - Collaborating with internal teams to ensure successful onboarding - Assisting customers in their learning journey - Tailoring food & drinks menu for customers - Demonstrating how our software can enhance their business - Updating the company's learning site To excel in this role, you must have prior experien...

Role Overview: You are looking for a retail store manager to join a private label, bridal-wear brand. The ideal candidate should have a strong understanding of design, fashion, and the ability to effectively manage the operations and business aspects of a couture brand. If you have experience in this field and are passionate about business development, merchandising, and maintaining stock levels, we encourage you to apply. Key Responsibilities: - Managing the business both in-store and online, including Point-of-Sale platforms like Instagram and Shopify. - In charge of merchandising and stockkeeping at various locations, as well as maintaining sales records through these channels. - Planning...

As a Customer Service Coordinator, your role will involve following up on orders from repeat customers, coordinating with Accounting to ensure timely invoice generation, and working with Supply Chain & Production teams to ensure On Time In Full (OTIF) deliveries. You will also be responsible for supporting Finance by providing customer-wise sales data to measure growth trends. Additionally, you will brainstorm with management to identify and resolve customer issues, and implement CAPA (Corrective & Preventive Actions). Key Responsibilities: - Follow up on orders from repeat customers - Coordinate with Accounting for timely invoice generation - Work with Supply Chain & Production teams for OT...

As a Content and Creative Specialist at evACAD, you will be instrumental in the design, execution, and scaling of content and creative assets. Your role will involve elevating the creative standards of the team and inspiring them to produce top-notch content for our target audience. Reporting to the Head of Marketing, you will be a key player in shaping the brand's creative direction. **Key Responsibilities:** - Ideate, design, and develop content for various platforms such as social media, websites, and third-party properties. - Collaborate with photographers, videographers, and other stakeholders to create assets for integrated campaigns across diverse channels and media formats. - Manage ...

The Engagement Lead plays a critical role in customer success, responsible for managing the entire customer journey from onboarding to renewals. This role focuses on enhancing customer engagement, ensuring seamless platform adoption, and building strong relationships to drive satisfaction and retention. The ideal candidate will possess deep expertise in the Tracxn platform, proactively address customer needs, and work cross-functionally to optimize engagement strategies. They will play a pivotal role in identifying churn risks, implementing retention initiatives, and deliver exceptional service and value. Key Responsibilities : Customer Engagement & Onboarding - Oversee customer engagement f...

As a Senior Quality Assurance Engineer joining our growing team, you will play a crucial role in developing, implementing, and automating quality processes to ensure our products meet the highest standards for quality, functionality, and reliability before delivery. Your agile and software development experience will be essential in enhancing our products with improved defect rates, automation, and performance. Your responsibilities will include building tools and tests to enhance customer experiences, developing and maintaining functional and integration test cases, executing manual and automated test cases, tracking key metrics across all phases, documenting testing results, providing qual...

As an intern at Connect and Heal, you will be responsible for handling customer queries and managing customer coordination with a customer-centric attitude. Your day-to-day activities will involve managing data, generating MIS reports, and ensuring exceptional customer service to guarantee customer satisfaction. Additionally, you will play a key role in helping to build and enhance customer service processes while adhering to the set standards of TAT (turnaround time) and SLA (service level agreement). It is crucial that you demonstrate customer empathy during all interactions to maintain high levels of customer satisfaction. About the Company: Connect and Heal is a prominent healthcare serv...

As a Product Manager at Spendflo, you will play a crucial role in revolutionizing the procurement process by developing a product that meets the needs of modern procurement teams. You will be responsible for driving the product strategy and execution from end to end, working closely with engineers, designers, customers, and leaders to deliver impactful products. Your focus will be on building streamlined workflows, providing real-time spend visibility, and enabling smarter decision-making. In this role, you will have ownership of core modules such as Intake Workflows, Spend Management, and the Contracts Hub. Your responsibilities will include building features that enhance procurement proces...

As a Customer Deployment Architect on the Echo Applied AI team, you will serve as the lead technical strategist embedded with our customers. You will own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRevs AgentOS platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You will act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world impact. You will deeply understand customer business domains, syste...

As a Senior Product Manager on the Firewall team at Cisco Systems, Inc., you will collaborate with various stakeholders such as Customers, User Experience and Design, Engineering, Marketing, Sales, and other Product Managers to drive Managed Security Service Provider (MSSP) adoption for our Firewall portfolio. Your role will involve problem discovery, user story refinement, and delivering solutions that cater to customer needs. You will devise the MSSP vision and strategies, prioritize features, and work closely with the Product Management team to create a roadmap that offers differentiated Network Security outcomes to MSSPs. Additionally, you will be responsible for writing Product Requirem...

As a Sales Representative in our Injection Moulding Labeling (IML) division, you will be a vital part of our team, driving growth through your proactive and solutions-oriented approach. Your primary focus will be on engaging with clients, understanding their manufacturing needs, and effectively showcasing how our high-quality products and services can meet and exceed their expectations. By nurturing relationships, generating leads, and closing deals, you will uphold our brand's reputation for technical excellence and responsive service. Your responsibilities will include maintaining and cultivating existing client relationships, identifying and pursuing new business opportunities in designat...

About Plum: Welcome to Plum, where we are dedicated to building the most trusted and loved insurance and healthcare provider for individuals and companies, one step at a time, one person at a time. Our journey began when our founders, Saurabh & Abhishek, recognized the potential in an industry with significant scale (100k Cr+ Premiums) and rapid growth (20%+ CAGR over the past 20 years), yet lacking the level of customer experience that could be achieved through technology. In the last 5 years, we have surpassed expectations by innovating, enhancing customer experience, and partnering with over 4000 companies, covering 700,000 lives, including 20 of India's unicorns. Our commitment to delive...

You will be joining Arcesium, a global financial technology firm that specializes in addressing complex data-driven challenges encountered by sophisticated financial institutions. As part of our team, you will have the opportunity to contribute to innovative solutions aimed at anticipating risks, meeting future challenges, and assisting clients in achieving transformational business outcomes. Arcesium operates in the fast-growing financial technology industry, characterized by ongoing change and innovation. At this crucial stage of our growth, we are seeking individuals who demonstrate intellectual curiosity, proactive ownership, and a collaborative spirit. As a valued member of our team, yo...

The Sales Representative will collaborate closely with AWS, AWS Aggregator, and Progression sales teams to develop and implement a high-volume sales strategy. You will be responsible for owning and driving an AWS business function, as well as cultivating and enhancing business relationships with OEM field teams and distributors for co-selling and co-marketing initiatives. Your role will involve engaging with prospects to present the AWS/Progression Managed service proposition and working with the technical team to make a compelling case for closing deals. Additionally, you will collaborate with the Marketing and sales teams to launch lead generation activities and work alongside the technica...

You will be part of the Marketing team at Visit Health, where your primary responsibility will be driving User Growth and Corporate Engagement. Your role will involve increasing the number of onboarded consumers/employees, driving engagement initiatives, and collaborating with the Marketing/BD team to develop strategies to connect with high-level contacts such as CXOs, Directors, CHROs, and VPs. Working closely with the Marketing team, you will be involved in crafting account-based content, effectively communicating the value proposition to secure initial meetings with prospects, and developing a strong understanding of Visit Health's offerings. Additionally, you will qualify and develop out...

The Customer Success Manager plays a pivotal role in driving the success of our selected customers - some of our largest customers in the Manufacturing industry in India - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes. You will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-driven insights to trigger proactive outreach, addressing potent...

As a leader within the stellar sales team, you will be responsible for selling to our top accounts and managing high-value clients across the region. Your primary role will involve overseeing the entire sales cycle, which often includes engaging with C-level executives. Through product demonstrations, in-market events, and account-specific initiatives, you will embody the Loop vision and drive towards success. Your key responsibilities will include developing a strategic plan to meet sales targets and expand the client base within the large enterprise segment. You will take charge of the sales cycle from start to finish, engaging with C-suite executives at large companies with the assistance...

At Tide, we are dedicated to developing a business management platform that is tailored to save time and money for small businesses. Our services include offering business accounts, banking services, and a range of administrative solutions like invoicing and accounting. Since our launch in 2017, Tide has grown to serve over 1 million small businesses globally, catering to SMEs in the UK, India, and Germany. With our headquarters in central London and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, our team comprises over 2,000 dedicated employees. As Tide continues to expand rapidly into new markets and products, we are constantly on the lookout for enthusiastic and comm...

The company culture at our organization is centered around fostering innovation and collaboration among employees to build breakthrough solutions together. Each day, we focus on laying the groundwork for the future and creating an inclusive workplace that values diversity, promotes flexibility, and is dedicated to purpose-driven work. We provide a supportive and nurturing team environment that prioritizes continuous learning and development, acknowledges individual contributions, and offers a range of benefits for you to select from. Join us now! As a hands-on Product Manager, we are looking for someone with a strong technical background and a deep interest in data engineering to drive the e...

About Analytics Vidhya Analytics Vidhya is on a mission to build next-generation AI Professionals across the globe. We aim to build the best community knowledge platform to help you learn, teach, apply, and evaluate your data skills including data science, data engineering, data analysis, machine learning, Artificial Intelligence, and more. Our community members, known as AVians, seamlessly learn through our high-quality AI programs, apply these skills to solve real-life industry problems, and find career-defining jobs through Analytics Vidhya. Why join Analytics Vidhya At Analytics Vidhya, we are in the growth stage, and we ensure the growth of our employees as well. Join us if you aspire t...

Job Requisition ID # 25WD90411 Position Overview The Customer Success Manager plays a pivotal role in driving the success of our selected customers - some of our largest customers in the Manufacturing industry in India - by overseeing how they are onboarded with Autodesk solutions, use them effectively, and expand their impact to achieve business outcomes. In this role, you will manage your own portfolio of customers, primarily in the manufacturing industry, working directly with them to co-create and execute a tailored Customer Success Plan that ensures they derive measurable business value from their partnership with Autodesk and our Channel Partners. Additionally, you will leverage data-d...

You are invited to join our team as a Sales Specialist. Your role will involve understanding the sales process thoroughly and excelling in following up with prospects, nurturing relationships, and successfully closing deals. Your responsibilities will include delivering high-quality and customized demonstrations of Cavintek products to prospects, tailored to their specific needs and priorities. You will need to grasp customer requirements, challenges, timelines, budget constraints, and decision-making authority. Constantly seeking ways to enhance your sales techniques, you should be eager to learn and implement best practices. Interacting with high-level executives such as CEOs, CFOs, VP Fin...

The Vice President Customer Service and Experience will lead the organization's grievance redressal function, ensuring the timely, compliant, and customer-sensitive resolution of high-level complaints. You will be responsible for governing grievance operations across regions and branches, ensuring adherence to IRDAI regulations, and driving continuous service improvement to protect and enhance customer trust. Your key responsibilities will include owning and resolving complaints escalated to senior leadership and regulators (IRDAI, Ombudsman, Consumer Forums), handling high-impact issues such as mis-selling, service failure, death claims, and policy lapses with utmost sensitivity. You will a...

As an integral part of LXME, you will be instrumental in transforming the way women in India interact with finances. We are dedicated to empowering Indian women through education, access, and community support. Your role as a woman financial advisor will involve leading a team that caters to a diverse range of women investors, including young professionals, homemakers, mompreneurs, and retiring women. This position goes beyond traditional financial advisory; it is about inspiring financial confidence in every Indian woman. Your primary responsibilities will include guiding and nurturing a team of financial advisors to provide personalized financial planning that is easy to understand and tai...