Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex optical networking products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based contentincluding API documentationaligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.
How You Will Contribute And What You Will Learn
- Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles.
- Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
- Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
- Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw).
- Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
- Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
- Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
- Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards and quality benchmarks.
Key Skills And Experience
You have:
- 5-7 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain.
- Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
- Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
- Hands-on experience with API documentation, including integration into customer-facing technical content.
It would be nice if you also have:
- Working knowledge of basic UNIX and scripting for interacting with development/test environments.
- Experience with single-sourcing strategies and content management systems for scalable content development.
- Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence.
- Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables.
About Us
About Nokia
Join us in creating the technology that helps the world act together.We are a B2B technology innovation leader, pioneering networks that sense, think and act, putting the world's people, machines and devices in sync to create a more sustainable, productive and accessible future.Learn more about life at Nokia .
About The Business Group
A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what's possible in networking, tackling the toughest challenges and delivering innovative solutions.We deliver trusted, purpose-built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission-critical industries that keep the world running.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
