Customer Documentation Developer

The Customer Documentation Developer plans, coordinates, writes, and illustrates technical documentation and user guides covering operational and maintenance information for products, systems, and solutions as web-based publications that may include GUIs and multimedia for both internal and external users

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles.
• Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
• Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
• Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw).
• Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
• Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.

Qualifications

You have:

• Bachelor's degree with 10 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain.
• Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
• Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
• Hands-on experience with API documentation, including integration into customer-facing technical content.
• Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables.

It would be nice if you also have:

• Working knowledge of basic UNIX and scripting for interacting with development/test environments.
• Experience with single-sourcing strategies and content management systems for scalable content development.