8 Customer Delight Jobs

The role involves focusing on Human Capital Development, Business Results, Business Process, and Brighter Living. Your responsibilities will include training and developing sales field staff to enhance canvassing and market reach, expanding sales channels, increasing dealer and retail coverage of various products, achieving sales objectives, outstanding and inventory management targets, conducting product data analysis and sales forecasting, implementing marketing policies, controlling expenses, ensuring customer satisfaction, and maximizing the product's potential in the market.,

The Portfolio Manager-Business Banking position in Mumbai within the Retail Banking unit of the bank requires you to scope out and deliver products that align with the Business Banking value proposition. Your primary responsibilities include guiding and collaborating with Sales teams to enhance capabilities and ensure exceptional customer service. It is crucial to operate within the compliance framework established by regulatory bodies and the bank while also maximizing efficiency through product innovation and process re-engineering. Your key roles and responsibilities involve developing tailored solutions for micro markets and segments in specific geographies to offer unique value to customers. You will be instrumental in fostering a conducive work environment by enhancing team capabilities as a subject matter expert in business banking solutions. Additionally, you will drive service architecture by seamlessly integrating various channels such as branch banking and phone banking to support business operations effectively. Collaboration across branch, assets team, and support structures is essential to empower frontline teams and ensure a customer-centric approach. As a Portfolio Manager-Business Banking, you will play a pivotal role in building, growing, and nurturing a team of Product Managers. Your managerial and leadership responsibilities include monitoring and fostering a collaborative work culture to facilitate seamless coordination among branch, assets team, and support structures. Moreover, you will be responsible for the growth and development of the sales and product team under your supervision. The ideal candidate for this role should hold a graduate degree and an MBA qualification. A minimum of 5 years of experience in Portfolio Manager-Business Banking is required to excel in this position.,

You will be responsible for quick turnaround on NTB and new deal proposals in the Retail Banking area. Ensure that the BCA Quality is maintained by keeping overdue BCAs within a 5% threshold. Minimize the number of Credit reverts to no more than 1 referback per BCA and focus on Portfolio Control. Downgrade to GSAM < 90 days in EAR should be Nil. Maintain an overall satisfactory audit grade and demonstrate 100% commitment to the code of conduct. Timely completion of mandatory e-learnings is essential. Display exemplary conduct and adhere to the Groups Values and Code of Conduct. Take personal responsibility for upholding the highest standards of ethics, including regulatory and business conduct. Ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters effectively and collaboratively. Serve as a Director of the Board and act in accordance with the authorities delegated by the Board of Directors. Work closely with RM and Credit as key stakeholders for effective communication and collaboration. The ideal candidate should possess skills in Credit Analysis, Ratio Analysis, Deal Structuring, Risk Identification and Mitigation, Customer Delight, Policy, and Compliance. Standard Chartered is an international bank that values making a positive difference for clients, communities, and employees. They encourage challenging the status quo and finding new opportunities for growth. If you are looking for a purpose-driven career and want to contribute to a bank that makes a difference, Standard Chartered would like to hear from you. Standard Chartered offers core bank funding for retirement savings, medical and life insurance, with additional flexible and voluntary benefits in some locations. Employees are entitled to annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days). There are flexible working options based on home and office locations, along with proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work environment.,

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule with a preference for male candidates and US Shift timings. Ideal candidates should reside within 5-10 km from SEEPZ (MIDC). Your primary duties and responsibilities will include empathizing with the customer experience, prioritizing customer needs, handling complaints effectively within the stipulated TAT, and collaborating with cross-functional teams to provide solutions. You will be expected to be a strong advocate for customers, deliver excellent customer service, manage customer follow-ups, and drive sales and upselling. To excel in this role, you should have a minimum of 2 years of experience in high-velocity Customer Experience processes, with exposure to dealing with international customers. Familiarity with CRM systems, Microsoft applications, and basic understanding of eCommerce websites is preferred. Effective written communication skills, along with gems/jewelry knowledge, will be advantageous. Key requirements for this position include working 24*7 rotational shifts with rotational offs, handling voice, emails, chats, and social media interactions, and managing your own transportation as the company does not provide transport services. Graduates are preferred for this full-time role. Candidates are required to have a total of 4 years of experience, with specific experience in the Diamond Jewellery Industry (3 years), customer service (4 years), and upselling (2 years). Night shift availability is mandatory for this position. If you are willing to reliably commute or relocate to Mumbai, Maharashtra, and meet the specified experience and shift requirements, this opportunity may be suitable for you.,

The Center Head is a key leadership position accountable for the overall success and performance of the assigned center. This pivotal role necessitates a blend of leadership, strategic thinking, and hands-on management abilities to propel both sales growth and operational efficiency. Demonstrating a stellar track record in sales and operations is imperative. The Centre Head is entrusted with the responsibility of attaining sales targets and ensuring seamless day-to-day operations at the center. Sales Strategy: Developing and executing a sales strategy that aligns with the overarching organizational objectives. Team Leadership: Effectively leading and supervising the sales and operations team. Providing guidance, coaching, and support to guarantee that the team achieves or surpasses set targets. Ensuring Customer Satisfaction: Center Performance Analysis: Regularly monitoring and evaluating sales and operations performance data. Implementing timely corrective measures and strategies to enhance center performance significantly. Day-to-Day Operations: Ensuring the smooth functioning and efficiency across all facets of the center's activities. Budgeting and Financial Management: Accountable for Center Profitability. Attaining fee collection objectives. Company Policies & Directives: Enforcing strict compliance with company processes, policies, and directives. Quality: Ensuring the delivery of high-quality training and accomplishing students" placement objectives. Administration: Maintaining good governance and administration within the center.,

Dear All, SpiceJet invites energetic and enthusiastic candidates to join us for the position of Executive/Sr. Executive in our Customer Experience Department . . Designation : Executive/Sr. Executive Department : Customer Experience Educational Qualification : Graduates (Any stream) Only Experience Required : 0-4yrs Job Location : Gurgaon Job Description : Ensure drafting, implementation and execution of CE departments internal guidelines, SOP, TAT, and quality policies. Drive the team to conduct root cause analysis of complaints and arrive at an optimal resolution Liaise with all concerned departments to support the design and/or implementation and share customer feedback/data analysis of customer complaints/Feedback. Lead the exercise to benchmarking of industry practices, trends, and insights Liaise with various concerned departments for complaint investigation and redressal. Support internal service delivery audit program. Ensure quality of emails, social media responses, accurate resolution of issues, Response TAT and maintenance of other SLAs Work towards improving processes and infuse technology adoption for higher effectiveness and productivity. Work effectively with Regulatory bodies to resolve customer issues. Liaise with other internal departments to manage escalations timely and effectively, including the management of resolutions within TAT. Investigate cases alongside various teams to take appropriate decisions Support the HR department in their efforts to conduct disciplinary inquiries, recruitment and on boarding of employees Contribute to and share feedback with relevant departments regarding new process/policies impacting customers. On board and train employees as per requirement. Oversee the buddy system to ensure adequate on the job training. Systematically allocate tasks, review performances (as per SpiceJets performance management policies). Nurture and develop talent by enabling team leaders/ members to focus on updating skills and technical know-how Build a culture of open communication, engagement and create an energized workplace Coach and develop Team Leaders on performance management, continuous learning through buddy system, handle discipline issues. Required Skills : The ideal candidate should possess: Excellent communication skills (verbal & written). Good working knowledge of Ms. Office (excel, PowerPoint, word) Strong decision making and problem solving ability. Ability to work under pressure. Qualities of being -Organized, Disciplined and Result Oriented. Courtesy and professionalism to resolve customer issues Ability to bring about improvement in processes and procedures. Regards, Human Resources Disclaimer : It has come to our notice that certain miscreants are illegally representing themselves as employees/ associates/ agents/ consultants of Spice Jet, and using its name to make employment offers for consideration. The General Public is hereby cautioned and advised that Spice Jet Ltd. has not authorized any Person, Agent, or Agency to take interviews, offer employment, or issue an offer/ employment letter for and on behalf of Spice Jet Ltd. Any person approaching such unscrupulous person(s) for job/employment with Spice Jet Ltd. for consideration shall do so at their own risk, cost and consequences. Spice Jet will not accept liability in any circumstances for any loss and/or damage resulting from these unauthorized offer (s) or advertisement(s). Spice Jet will also take such legal action that may be deemed appropriate against unauthorized advertisements/persons. General Public is advised to approach Spice Jet Ltd directly for any information on employment / recruitment vide email custrelations@spicejet.com & careers@spicejet.com

Responsible for: 1. Managing and analyzing customer data 2. Ensuring data accuracy and integrity in the CRM system. 3. Measuring and reporting on CRM performance metrics Key skills and qualifications: 1. Real estate industry knowledge. 2. CRM software expertise (e.g., Salesforce, Farvision) 3. Compiling and storing the customer records 4. Analytical and problem-solving skills. 5. Excellent MS Office skills. 6. Ability to work in a fast-paced environment. 7. Strong organizational and time management skills. 8. Data analysis and interpretation skills. 9. Bachelor's degree in any discipline.

We are looking for customer delight experts for our contact center. Job Description: 1. Answering customer calls and providing them all required information 2. Helping customers and resolving their complaints 3. Cross-selling 4. Emailing, Outbound and Inbound calling Requirements: 1. Under graduate/graduate 2. Excellent English and Hindi communication skills 3. Comfortable to work in rotational shifts (day time) 4. Freshers & experienced can apply