17 Customer Delight Jobs

As an Operations Manager at RJ CORP, you will play a crucial role in the success of the organization by overseeing operational strategies aligned with the retail objectives of the brands. Your responsibilities will include: - Developing and implementing comprehensive operational strategies to achieve targets set by the brands. - Identifying opportunities for process improvement to enhance overall efficiency and taking ownership of all systems, processes, policies, and business operations. - Analyzing market trends, identifying new business propositions for expanding new stores, and benchmarking with competitors to identify gaps. - Providing strong leadership to the store operations team, fostering a positive and collaborative work environment, and ensuring team members are trained to deliver excellent customer service. - Ensuring compliance with company policies, industry regulations, and health and safety standards, and implementing loss prevention measures. - Leveraging technology solutions such as point-of-sale systems and inventory management tools to enhance operational efficiency. - Establishing and monitoring key performance indicators (KPIs) to assess and improve the effectiveness of business operations. - Focusing on creating seamless processes and a customer-centric approach to enhance overall customer experience. Join RJ CORP and be a part of a pioneering spirit that partners with the best brands in the world, driving successful alliances and triumphs in the world of food, beverages, and retail businesses.,

As a People Manager at Adobe, you have the opportunity to lead and grow a team of talented engineers focused on delivering features for the Acrobat Android application. Your role involves collaborating with product, design, and engineering teams to innovate and provide high-quality feature sets for millions of users worldwide. Responsibilities: - Lead and develop an engineering team dedicated to enhancing pdf workflows and user experiences. - Work closely with product management and design teams to shape the product roadmap and priorities. - Oversee the product development lifecycle, identifying risks and opportunities, and maintaining transparency with senior leadership. - Recruit, onboard, and retain top talent through mentorship and feedback. - Utilize data-driven decision-making and foster a culture of collaboration and achievement within the team. Requirements: - Bachelor's or Master's degree in Computer Science or equivalent. - Minimum of 10 years of experience in software engineering, with 3-4 years in a leadership role. - Strong technical background in developing Android/Mobile applications, preferably with experience in end-to-end tech stack from platform to native C++. - Proficiency in developing complex software products and services with a focus on customer satisfaction and developer efficiency. - Demonstrated leadership skills in driving consensus, making timely decisions, and mentoring software engineers. - Track record of success in diverse, global, collaborative environments. At Adobe, you will work in a supportive and inclusive environment where ongoing feedback is valued. Join us in making a meaningful impact and explore the opportunities for career growth within the company. Adobe is committed to providing equal opportunities and a positive work environment for all employees. If you are looking to contribute to innovative digital experiences and lead a team of passionate engineers, this role at Adobe offers a rewarding and challenging opportunity. Discover the potential of shaping the future of digital interactions and making a difference in the lives of users worldwide.,

1. Guest Reception and Assistance: Greet guests warmly, manage reservations and assist with inquiries to ensure a positive experience. 2. Reservation Management: Efficiently handle reservation systems, manage table allocation, and coordinate with the kitchen and serving staff for smooth service flow. 3. Customer Communication: Maintain clear and friendly communication with guests, handle complaints or special requests professionally, and provide information about menu items and promotions. 4. Administrative Support: Answering phone calls, taking messages, organizing reservations, and managing guest feedback. 5. Cash Handling and Billing: Process payments accurately, manage cash transactions, issue receipts, and coordinate with the accounting department for reconciliation. 6. Maintaining Cleanliness: Ensure the reception area is tidy, organized, and presentable at all times, reflecting the restaurants standards of cleanliness and professionalism.

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule in the US Shift. Preferred candidates should reside within 5-10 km from SEEPZ (MIDC). As a part of your duties and responsibilities, you will need to empathize with the customer experience, prioritize customer needs, handle complaints efficiently, and provide suitable solutions within the stipulated turnaround time. Being the voice for customers, you will identify their needs, offer insights, and collaborate with different teams to deliver appropriate solutions. Your role will focus on modeling "Customer 1st" behavior, ensuring excellent customer service delivery, managing customer follow-ups, and consulting customers through various channels such as phone, chat, and email to understand their requirements and guide them in making informed purchasing decisions. Additionally, you will be responsible for driving sales and upselling to enhance the customer experience further. To excel in this position, you should possess a minimum of 2 years of experience in high-velocity Customer Experience/Customer Delight processes and have exposure to dealing with international customers. Familiarity with CRM systems, Microsoft applications, eCommerce operations, effective written communication skills, and comprehension abilities are essential. Candidates with gems/jewelry knowledge will be given preference. You will be required to work in 24*7 rotational shifts with rotational offs, handling voice, emails, chats, and social media interactions in a blended process. The job entails 5 days of work per week with 2 work-offs, and you will need to manage your own transport as the company does not provide transport services. Graduates are preferred for this full-time position. Candidates must be willing to reliably commute or plan to relocate to Mumbai, Maharashtra before commencing work. The ideal candidate should have a total of 4 years of experience, with 3 years in the Diamond Jewellery Industry, 1 year in Upselling, and 2 years in Customer Service. Shift availability for night shifts is mandatory for this role.,

You will be responsible for developing both strategic and tactical brand assets and executing seamless marketing communications operations to establish mPokket as the most beloved brand in the financial services sector. This involves gaining a profound understanding of consumers through Qualitative and Quantitative research and advocating for the customer's interests within the organization. The role includes growing and enhancing all brand assets and content across various touchpoints such as Advertising, Social Media, Website, App, and On-Ground activities. Additionally, you will assist and progress to spearhead the creative development process from start to finish, collaborating with multiple agency partners and the in-house design/content team. Your tasks will also involve creating tools, kits, content, and collateral to ensure Customer Delight at every stage of the consumer journey. Furthermore, you will collaborate closely with cross-functional teams to uphold the brand's tone consistently. Your role will encompass conceiving innovative Creative, Media, and PR strategies to position mPokket as an adored and groundbreaking brand. Requirements: - A Bachelor's degree in Marketing, Communications, or a related field. - Minimum of 5 years of experience in brand management or marketing, preferably in the fintech, BFSI, or NBFC industry. - Proficiency in data analysis: skilled in using marketing analytics tools and Excel, capable of interpreting data, deriving insights, and generating reports. - In-depth knowledge of the Gen Z audience: understanding their online and offline behaviors, preferences, communication styles, and career aspirations. - Excellent written and verbal communication skills. - Strong grasp of marketing principles and best practices. - Enthusiasm for brand building and establishing connections with consumers and potential employees. - Familiarity with employer branding principles and best practices.,

As a Cloud Managed Services Engineer at Versa Networks, Inc., you will play a crucial role in providing end-to-end management and technical support for the Versa hosted platform/solution. Your primary responsibility will be to troubleshoot and resolve diverse complex networking issues reported by customers, ensuring seamless operation and customer satisfaction. You will need to possess a Bachelor's/Master's degree in IT/Computer Science or equivalent, along with 5+ years of relevant hands-on experience in the field. Advanced routing/switching skills such as CCNP or equivalent level of expertise are required, and Versa certification (SD-WAN Associate/SD-WAN Specialist) would be highly preferred. Your role will involve monitoring and maintaining the hosted environment, assisting customers in resolving product and network problems, and collaborating with engineering teams to replicate and resolve customer issues. Additionally, you will be responsible for incident/ticket lifecycle management, infrastructure setup, and creating knowledge articles. Proficiency in scripting languages like bash/python is optional but beneficial. Essential skills for this role include expertise in routing protocols (OSPF, BGP), MPLS, L3 VPN, TCP/IP protocol suite, firewalls, IPSec VPN, SSL-VPN, and network security technologies. You should have a strong understanding of security logs, vulnerabilities, threat mapping, and experience in managing security appliances and network infrastructures. Desired skills include experience in threat analysis, security incident handling, and certifications like CEH, GIAC, CCSP. The ideal candidate will be a self-starter with excellent communication, problem-solving, and troubleshooting abilities, committed to delivering exceptional customer service. You should be comfortable working in a 24x7 rotational shift environment and have a willingness to learn and adapt to new technologies. As part of the Versa Networks team, you will enjoy a competitive compensation package, quality of life benefits, and the opportunity to work in a collaborative and inspiring environment with skilled and passionate colleagues. If you are a team player with a can-do attitude, strong communication skills, and a proactive approach to problem-solving, we invite you to join our dynamic organization and contribute to our success in providing innovative networking solutions.,

You are seeking a future team member to join the Client Onboarding function at OakNorth Bank. Your main responsibility will be to support the Offshore Client Onboarding team in onboarding clients while ensuring compliance with regulatory requirements and providing a smooth client experience. You will be involved in various tasks such as conducting AML CDD risk assessments, performing identification checks, screening for Peps, Sanctions & Adverse Media, processing emails, retrieving and filing documents, analyzing findings, identifying process improvements, and carrying out administrative tasks. To excel in this role, you should have at least 3-5 years of experience in the financial services sector, particularly in commercial lending or banking. You must possess a strong understanding and experience of AML/KYC, CDD/EDD, and be able to calculate the percentage of ownership and determine beneficial owners. Additionally, you should have knowledge of unpacking complex corporate structures, conducting financial crime prevention, understanding financial statements, and investigating/analyzing information independently. It would be beneficial if you have advanced Excel knowledge, experience with AEOI & FSCS requirements, exposure to private equity/real estate investment vehicles, ICA & ACAMS qualifications, and experience using CIFAS. In terms of soft skills, fluency in English, the ability to draft clear reports, establish relationships, demonstrate passion for customer service, manage stakeholder expectations, work under pressure, and attention to detail are essential. OakNorth Bank aims to empower entrepreneurs, understand markets, and apply data intelligence to scale successfully. The bank believes in barrier-free banking, diversity, and professional growth. The bank's story is rooted in frustrations with traditional banking practices and a vision to offer a better borrowing experience for businesses. If you are looking to be part of a dynamic team that drives change and innovation in the banking sector, OakNorth Bank is the place for you.,

Understand customer preferences and recommend suitable models Explain features, finance options, after-sales services Build long-term relationships for repeat and referral business Contact : HR Tamilmani (8148439052) Required Candidate profile Strong communication (English Manageable) Sales confidence and negotiation skills Passion for automobiles and customer delight Experience in car showroom sales Perks and benefits PF, ESI, Accommodation, Incentives

INVIXIUM is looking for an experienced Technical Services Manager who will play a crucial role in providing exceptional customer service and ensuring the highest level of customer satisfaction within the organization. Your responsibilities will include maintaining the efficiency and profitability of the department, delivering excellent technical services, fostering customer loyalty and retention, and meeting or exceeding customer expectations. INVIXIUM is a leading provider of end-to-end access control, workforce management, and health screening solutions utilizing touchless biometrics. Our advanced devices capture precise data for intelligent analytics, generating user-friendly dashboards that empower businesses of all sizes to enhance their health, productivity, and security. We are seeking a dynamic individual with a strong passion for innovation to join our team and contribute to our advancements in the biometric security sector. Responsibilities: - Enhance the customer service experience, cultivate customer engagement, and drive organic growth. - Take ownership of customer issues and ensure they are resolved effectively. - Establish a clear mission and implement strategies focused on achieving Customer Delight. - Develop and enforce service procedures, policies, and standards. - Maintain accurate records and document customer interactions using relevant tools. - Analyze data and prepare detailed reports using various reporting tools. - Recruit, mentor, and develop a high-performing Technical Services Engineering team. - Stay updated on industry trends and implement best practices for continuous improvement. - Optimize resources to achieve set targets and manage the approved budget effectively. - Streamline workflows, resolve issues promptly, and provide feedback for product quality enhancements. Qualifications and Experience: - Bachelor's Degree in Electrical, Electronics, or Telecommunication. - Proven experience as a Technical Services Manager in a related industry. - Expertise in providing technical services and aftermarket support. - Strong understanding of management methods and techniques, PMP or P Eng. certification is advantageous. - Proficiency in access control and biometric products, software, databases, and tools. - Ability to identify emerging technology trends and applications. - Strategic thinking, leadership abilities, and excellent client-facing communication skills. - Strong multitasking, problem-solving, and customer-centric mindset. INVIXIUM, headquartered in Toronto, Canada, with a global presence, manufactures innovative biometric security solutions leveraging face recognition technology for access control, workforce, and visitor management. Our comprehensive hardware, software, and mobile solutions offer valuable analytics to enterprises for enhanced security, safety, and productivity. With sales across 60 countries and deployments in major industries worldwide, we are committed to delivering cutting-edge biometric solutions that are visually appealing, user-friendly, and technologically advanced. Join our team of over 80 passionate employees and be part of an environment that fosters creativity, empowerment, and high energy. At INVIXIUM, we offer transparency, competitive salaries, comprehensive health benefits, and a workplace where employees are encouraged to grow alongside the company. This is an exciting opportunity to be part of our growth journey as we expand to new heights as a company.,

The role involves focusing on Human Capital Development, Business Results, Business Process, and Brighter Living. Your responsibilities will include training and developing sales field staff to enhance canvassing and market reach, expanding sales channels, increasing dealer and retail coverage of various products, achieving sales objectives, outstanding and inventory management targets, conducting product data analysis and sales forecasting, implementing marketing policies, controlling expenses, ensuring customer satisfaction, and maximizing the product's potential in the market.,

The Portfolio Manager-Business Banking position in Mumbai within the Retail Banking unit of the bank requires you to scope out and deliver products that align with the Business Banking value proposition. Your primary responsibilities include guiding and collaborating with Sales teams to enhance capabilities and ensure exceptional customer service. It is crucial to operate within the compliance framework established by regulatory bodies and the bank while also maximizing efficiency through product innovation and process re-engineering. Your key roles and responsibilities involve developing tailored solutions for micro markets and segments in specific geographies to offer unique value to customers. You will be instrumental in fostering a conducive work environment by enhancing team capabilities as a subject matter expert in business banking solutions. Additionally, you will drive service architecture by seamlessly integrating various channels such as branch banking and phone banking to support business operations effectively. Collaboration across branch, assets team, and support structures is essential to empower frontline teams and ensure a customer-centric approach. As a Portfolio Manager-Business Banking, you will play a pivotal role in building, growing, and nurturing a team of Product Managers. Your managerial and leadership responsibilities include monitoring and fostering a collaborative work culture to facilitate seamless coordination among branch, assets team, and support structures. Moreover, you will be responsible for the growth and development of the sales and product team under your supervision. The ideal candidate for this role should hold a graduate degree and an MBA qualification. A minimum of 5 years of experience in Portfolio Manager-Business Banking is required to excel in this position.,

You will be responsible for quick turnaround on NTB and new deal proposals in the Retail Banking area. Ensure that the BCA Quality is maintained by keeping overdue BCAs within a 5% threshold. Minimize the number of Credit reverts to no more than 1 referback per BCA and focus on Portfolio Control. Downgrade to GSAM < 90 days in EAR should be Nil. Maintain an overall satisfactory audit grade and demonstrate 100% commitment to the code of conduct. Timely completion of mandatory e-learnings is essential. Display exemplary conduct and adhere to the Groups Values and Code of Conduct. Take personal responsibility for upholding the highest standards of ethics, including regulatory and business conduct. Ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. Lead to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters effectively and collaboratively. Serve as a Director of the Board and act in accordance with the authorities delegated by the Board of Directors. Work closely with RM and Credit as key stakeholders for effective communication and collaboration. The ideal candidate should possess skills in Credit Analysis, Ratio Analysis, Deal Structuring, Risk Identification and Mitigation, Customer Delight, Policy, and Compliance. Standard Chartered is an international bank that values making a positive difference for clients, communities, and employees. They encourage challenging the status quo and finding new opportunities for growth. If you are looking for a purpose-driven career and want to contribute to a bank that makes a difference, Standard Chartered would like to hear from you. Standard Chartered offers core bank funding for retirement savings, medical and life insurance, with additional flexible and voluntary benefits in some locations. Employees are entitled to annual leave, parental/maternity leave (20 weeks), sabbatical (up to 12 months), and volunteering leave (3 days). There are flexible working options based on home and office locations, along with proactive wellbeing support, continuous learning opportunities, and an inclusive and values-driven work environment.,

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule with a preference for male candidates and US Shift timings. Ideal candidates should reside within 5-10 km from SEEPZ (MIDC). Your primary duties and responsibilities will include empathizing with the customer experience, prioritizing customer needs, handling complaints effectively within the stipulated TAT, and collaborating with cross-functional teams to provide solutions. You will be expected to be a strong advocate for customers, deliver excellent customer service, manage customer follow-ups, and drive sales and upselling. To excel in this role, you should have a minimum of 2 years of experience in high-velocity Customer Experience processes, with exposure to dealing with international customers. Familiarity with CRM systems, Microsoft applications, and basic understanding of eCommerce websites is preferred. Effective written communication skills, along with gems/jewelry knowledge, will be advantageous. Key requirements for this position include working 24*7 rotational shifts with rotational offs, handling voice, emails, chats, and social media interactions, and managing your own transportation as the company does not provide transport services. Graduates are preferred for this full-time role. Candidates are required to have a total of 4 years of experience, with specific experience in the Diamond Jewellery Industry (3 years), customer service (4 years), and upselling (2 years). Night shift availability is mandatory for this position. If you are willing to reliably commute or relocate to Mumbai, Maharashtra, and meet the specified experience and shift requirements, this opportunity may be suitable for you.,

The Center Head is a key leadership position accountable for the overall success and performance of the assigned center. This pivotal role necessitates a blend of leadership, strategic thinking, and hands-on management abilities to propel both sales growth and operational efficiency. Demonstrating a stellar track record in sales and operations is imperative. The Centre Head is entrusted with the responsibility of attaining sales targets and ensuring seamless day-to-day operations at the center. Sales Strategy: Developing and executing a sales strategy that aligns with the overarching organizational objectives. Team Leadership: Effectively leading and supervising the sales and operations team. Providing guidance, coaching, and support to guarantee that the team achieves or surpasses set targets. Ensuring Customer Satisfaction: Center Performance Analysis: Regularly monitoring and evaluating sales and operations performance data. Implementing timely corrective measures and strategies to enhance center performance significantly. Day-to-Day Operations: Ensuring the smooth functioning and efficiency across all facets of the center's activities. Budgeting and Financial Management: Accountable for Center Profitability. Attaining fee collection objectives. Company Policies & Directives: Enforcing strict compliance with company processes, policies, and directives. Quality: Ensuring the delivery of high-quality training and accomplishing students" placement objectives. Administration: Maintaining good governance and administration within the center.,

Dear All, SpiceJet invites energetic and enthusiastic candidates to join us for the position of Executive/Sr. Executive in our Customer Experience Department . . Designation : Executive/Sr. Executive Department : Customer Experience Educational Qualification : Graduates (Any stream) Only Experience Required : 0-4yrs Job Location : Gurgaon Job Description : Ensure drafting, implementation and execution of CE departments internal guidelines, SOP, TAT, and quality policies. Drive the team to conduct root cause analysis of complaints and arrive at an optimal resolution Liaise with all concerned departments to support the design and/or implementation and share customer feedback/data analysis of customer complaints/Feedback. Lead the exercise to benchmarking of industry practices, trends, and insights Liaise with various concerned departments for complaint investigation and redressal. Support internal service delivery audit program. Ensure quality of emails, social media responses, accurate resolution of issues, Response TAT and maintenance of other SLAs Work towards improving processes and infuse technology adoption for higher effectiveness and productivity. Work effectively with Regulatory bodies to resolve customer issues. Liaise with other internal departments to manage escalations timely and effectively, including the management of resolutions within TAT. Investigate cases alongside various teams to take appropriate decisions Support the HR department in their efforts to conduct disciplinary inquiries, recruitment and on boarding of employees Contribute to and share feedback with relevant departments regarding new process/policies impacting customers. On board and train employees as per requirement. Oversee the buddy system to ensure adequate on the job training. Systematically allocate tasks, review performances (as per SpiceJets performance management policies). Nurture and develop talent by enabling team leaders/ members to focus on updating skills and technical know-how Build a culture of open communication, engagement and create an energized workplace Coach and develop Team Leaders on performance management, continuous learning through buddy system, handle discipline issues. Required Skills : The ideal candidate should possess: Excellent communication skills (verbal & written). Good working knowledge of Ms. Office (excel, PowerPoint, word) Strong decision making and problem solving ability. Ability to work under pressure. Qualities of being -Organized, Disciplined and Result Oriented. Courtesy and professionalism to resolve customer issues Ability to bring about improvement in processes and procedures. Regards, Human Resources Disclaimer : It has come to our notice that certain miscreants are illegally representing themselves as employees/ associates/ agents/ consultants of Spice Jet, and using its name to make employment offers for consideration. The General Public is hereby cautioned and advised that Spice Jet Ltd. has not authorized any Person, Agent, or Agency to take interviews, offer employment, or issue an offer/ employment letter for and on behalf of Spice Jet Ltd. Any person approaching such unscrupulous person(s) for job/employment with Spice Jet Ltd. for consideration shall do so at their own risk, cost and consequences. Spice Jet will not accept liability in any circumstances for any loss and/or damage resulting from these unauthorized offer (s) or advertisement(s). Spice Jet will also take such legal action that may be deemed appropriate against unauthorized advertisements/persons. General Public is advised to approach Spice Jet Ltd directly for any information on employment / recruitment vide email custrelations@spicejet.com & careers@spicejet.com

Responsible for: 1. Managing and analyzing customer data 2. Ensuring data accuracy and integrity in the CRM system. 3. Measuring and reporting on CRM performance metrics Key skills and qualifications: 1. Real estate industry knowledge. 2. CRM software expertise (e.g., Salesforce, Farvision) 3. Compiling and storing the customer records 4. Analytical and problem-solving skills. 5. Excellent MS Office skills. 6. Ability to work in a fast-paced environment. 7. Strong organizational and time management skills. 8. Data analysis and interpretation skills. 9. Bachelor's degree in any discipline.

We are looking for customer delight experts for our contact center. Job Description: 1. Answering customer calls and providing them all required information 2. Helping customers and resolving their complaints 3. Cross-selling 4. Emailing, Outbound and Inbound calling Requirements: 1. Under graduate/graduate 2. Excellent English and Hindi communication skills 3. Comfortable to work in rotational shifts (day time) 4. Freshers & experienced can apply