Customer Delight Executive (Field Sales) Female Only

About the Company

Epik is a pioneering platform transforming e-commerce with its unique "Try and Buy" model. We empower consumers to experience products at home before making a purchase, reducing friction and increasing confidence in buying decisions. Our innovative approach blends convenience, trust, and technology to help brands boost conversion rates while enhancing customer satisfaction. At Epik, we're reimagining the future of online shopping.

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Role Overview

We are seeking a high-energy, sales-focused Customer Delight Executive who can convert in-home product demonstrations into confident customer purchases. You must be a natural communicator with the ability to build trust, clearly explain product benefits, and confidently drive closures. This role is ideal for someone who understands smart consumer electronics and has a strong passion for on-ground selling and customer interaction.

Key Responsibilities

• Conduct 5-7 home demos daily across various electronics categories: smart home devices, robot vacuums, air purifiers, AI kitchen gadgets, etc.
• Plan a daily schedule based on demo assignments received 24 hours in advance.
• Understand each customer-s profile and prepare a tailored sales pitch.
• Ensure demo products are charged, complete, and presentation-ready.
• Explain product features in a clear, persuasive, and structured manner.
• Address customer questions and eliminate all buying doubts during the session.
• Drive closures either on the spot (with available offers) or through prompt follow-ups.
• Cross-sell other relevant categories based on customer interest.
• Use demo kits and follow safe handling practices.
• Update daily reporting, lead status, and closure info accurately.

What We Provide

• All leads and demo bookings handled by EPIK-s internal team.
• A demo bag and curated product assortment for each visit.
• Weekly product training sessions + on-demand support from Training Manager.
• Full onboarding and access to sales tools, material, and pitch decks.

Candidate Requirements

• Sales-first mindset with a strong desire to meet and exceed targets.
• Excellent in communication, persuasion, and interpersonal skills.
• Ability to understand and explain electronics and smart devices clearly.
• Confident, self-motivated, and solution-oriented in the field.
• Two-wheeler or Driving License mandatory to travel for demos within the city.
• Minimum 12th pass; graduates are welcome but not mandatory.
• Languages known - Must: English + Hindi Bonus: Kannada and/or Telugu (multilingual ability is a plus)
• Prior experience in field sales, electronics retail, or direct selling is preferred.

Compensation & Incentives

Base Salary - 25000/- (Earn upto 40k - 45k per month)

Incentive - upto 5% of revenue from successful closures

Why Join EPIK

• Be a key part of India-s first Try & Buy- electronics concept.
• Handle cutting-edge products and shape customer buying journeys.
• High incentive-based growth with structured support and training.
• Ground-level impact with future scope to grow into sales leadership roles.