6 Customer Databases Jobs

As the Database & MIS Manager at Empor, you will be responsible for enhancing the scalability and performance of the existing database architecture. Your role will involve developing database structures and features based on organizational needs, ensuring data security and restoration policies are in place, and conducting diagnostic tests to evaluate performance metrics. It will be your responsibility to develop procedures to maintain data integrity and quality while preparing and presenting system performance reports to senior managers. You will also be involved in performing database maintenance, migration, and upgrading hardware and software as necessary. Documenting processes and adhering to best practices in database management will be crucial aspects of your role. Staying updated with developments and trends in database management is essential, along with establishing close working relationships with both internal and external vendors to maximize data sourcing opportunities. Collaborating closely with internal departments to track list performance and making decisions on the structure of a CRM platform to ensure seamless operation across the organization will be part of your responsibilities. Segmenting customer databases, identifying new leads, and developing strategies to optimize ROI will also fall under your purview. You will be tasked with maintaining high levels of cooperation between various departments and conducting data selection, analysis, and management efficiently. Additionally, you will manage the maintenance, upkeep, and quality standards of the Master Database, enriching data with industry tagging as required. Your role will involve working on Research & Validation, Data Mining & Modeling, Data Cleansing, and Direct Mailing activities in the Data Centre. In the Response Centre, you will handle Inbound and Outbound activities, Response Management, and Prospect Generation. The E-marketing Centre will require your expertise in E-Mail management & Marketing, Mass E-Mailing, and Online Response activities. Your overall responsibility will be Master Database Management, including creating database objects, adapting to changes in the work environment, and managing competing demands effectively. You will be directly involved in Campaign Management, Data Analytics, Voice & Email, Contact Centre operations, Digital & Direct Marketing, as well as providing online and offline support for Response & Lead generation programs. In summary, as the Database & MIS Manager at Empor, you will play a critical role in managing database operations, ensuring data integrity, and driving effective CRM strategies to support the organization's growth and success.,

As a Database and MIS Manager at Empor, you will play a crucial role in enhancing the scalability and performance of our existing database architecture. Your responsibilities will include developing database structures and features based on organizational needs, protecting data through the implementation of security measures, and conducting diagnostic tests to evaluate performance metrics. Additionally, you will be tasked with ensuring data integrity and quality, preparing system performance reports for senior management, and performing database maintenance, migration, and upgrades. You will also be responsible for documenting processes and adhering to best practices in database management, staying updated on industry developments and trends, and establishing strong working relationships with both internal and external vendors to maximize data sourcing opportunities. Working closely with internal departments, you will track list performance and carry out additional project-related tasks as required. Furthermore, you will be involved in decision-making regarding the structure of the CRM platform, ensuring its seamless functionality across the organization. Your role will also involve segmenting customer databases, identifying new leads, and developing strategies to optimize ROI. By conducting data selection, analysis, and management, you will generate data build strategies for each event and maintain the Master Database in accordance with quality standards. Your responsibilities will extend to managing various aspects of database operations, including but not limited to research and validation, data mining, response management, and e-marketing. You will create database objects such as tables, functions, procedures, triggers, and cursors, while overseeing the overall Master Database Management. Adaptability to changing work environments and the ability to manage competing demands will be key in this role, as you work on campaign management, data analytics, contact center operations, and lead generation programs both online and offline. Join Empor in our mission to elevate our brand narrative and take our marketing efforts to the next level by leveraging your expertise in database management and MIS.,

Coordinate with the sales team and internal departments to ensure smooth order processing and customer satisfaction. Handle customer inquiries, provide product information, quotations, and follow-up for orders. Maintain and update sales records, Required Candidate profile Bachelor’s degree in Business Administration, Marketing, or a related field. 1–2 years of experience as a Sales Coordinator or in a similar role. Proficient in MS Office (Word, Excel, PowerPoint)

Assist the sales team with managing customer inquiries, preparing quotations, and following up on leads and orders. Order Processing Maintain and update customer databases, track sales records, and ensure accurate Sales Documentation

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission Client management Job brief Improve customer service experience, create engaged customers and facilitate organic growth Achieving Client KPI S Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the monthly billing Maintain an orderly workflow according to priorities Requirements and skills Proven working experience as a Customer Service Manager of Calls mails Inbound experience (Manager experience 3 year +) Experience in Incident logged tool Chain management experience tool Excellent knowledge of management methods and techniques Proficiency in English Working knowledge of customer service software, databases and tools Awareness of industry s latest technology trends and applications Ability to think strategically and to lead Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Customer service orientation BS degree in Business Administration or related field Good people management skill .

Job Description for Sales Coordinator : Serve as the primary point of contact for customer inquiries, providing timely and accurate information and addressing any concerns or complaints. Able to handle the International calls & customers Assist the sales team with administrative tasks such as preparing sales reports, maintaining customer databases, and organizing sales documentation. Must have a thorough understanding of Google Documents A team player with a high level of dedication Good computer skills Well-organized and responsible with an aptitude in problem-solving Adequately coordinating across the departments Fluency in English Good Communication skills. Multi-tasking Designation: Sales Coordinator Qualification: Graduate Branch: Navi Mumbai Kharghar ( Head Office ) Male/Female: Both Job Location: Kharghar, Navi Mumbai In house/site work: In house Fresher/Experience: Experience 1- 3 yrs Preferred Candidate - Candidates from Navi Mumbai would be given preference. Resumes can be sent to [HIDDEN TEXT] or [HIDDEN TEXT] and we will contact the shortlisted individuals.